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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
 _______________________________________
 FORM 8-K
 ______________________________________

CURRENT REPORT
Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
 
Date of Report (Date of earliest event reported): April 17, 2024
 _______________________________________________
The Travelers Companies, Inc.
(Exact name of registrant as specified in its charter)
 _______________________________________________
 
Minnesota   001-10898   41-0518860
(State or other jurisdiction of
incorporation)
  (Commission File Number)   (I.R.S. Employer
Identification No.)
485 Lexington Avenue
New York, New York 10017
(Address of principal executive offices) (Zip Code)
 
(917) 778-6000
(Registrant’s telephone number, including area code)
 
Not Applicable
(Former name or former address, if changed since last report)
 _________________________________________________

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):
 
☐            Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
 
☐            Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
 
☐            Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
 
☐            Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
 
Securities registered pursuant to Section 12(b) of the Act:
Title of each class   Trading Symbol(s)   Name of each exchange on which registered
Common stock, without par value   TRV   New York Stock Exchange

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
 
Emerging growth company  ☐
 
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o On April 17, 2024, The Travelers Companies, Inc. (the “Company”) issued a press release announcing the results of the Company’s operations for the quarter ended March 31, 2024, and the availability of the Company’s first quarter financial supplement on the Company’s web site. The press release and the financial supplement are furnished as Exhibits 99.1 and 99.2 to this Report and are hereby incorporated by reference in this Item 2.02.




Item 2.02.  Results of Operations and Financial Condition.
 
 
As provided in General Instruction B.2 of Form 8-K, the information and exhibits contained in this Form 8-K shall not be deemed to be “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, nor shall they be deemed to be incorporated by reference in any filing under the Securities Act of 1933, as amended, except as shall be expressly set forth by specific reference in such a filing.
 
Item 9.01.  Financial Statements and Exhibits.
 
(d)                                 Exhibits.
 
Exhibit No.   Description
99.1  
     
99.2  
101.1 Pursuant to Rule 406 of Regulation S-T, the cover page to this Current Report on Form 8-K is formatted in Inline XBRL.
104.1 Cover Page Interactive Data File (Embedded within the Inline XBRL document and included in Exhibit 101.1.)





SIGNATURES
 
Pursuant to the requirements of the Securities Exchange Act of 1934, The Travelers Companies, Inc. has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
 
 
    THE TRAVELERS COMPANIES, INC.
     
     
Date: April 17, 2024 By: /S/   CHRISTINE K. KALLA
    Name: Christine K. Kalla
    Executive Vice President and General Counsel


EX-99.1 2 a991pressrelease33124.htm EX-99.1 Document

g34651mo25i001b12a.gif                                            Exhibit 99.1
                                            The Travelers Companies, Inc.
                            485 Lexington Avenue
                                    New York, NY 10017-2630
                                        www.travelers.com
NYSE: TRV

Travelers Reports Excellent First Quarter Results
First Quarter 2024 Net Income per Diluted Share of $4.80, up 16%, and Return on Equity of 18.0%

First Quarter 2024 Core Income per Diluted Share of $4.69, up 14%, and Core Return on Equity of 15.4%

Board of Directors Declares 5% Increase in Regular Quarterly Cash Dividend to $1.05 per Share

•First quarter net income of $1.123 billion and core income of $1.096 billion.
•Quarter included an elevated level of catastrophe losses of $712 million pre-tax, compared to $535 million pre-tax in the prior year quarter.
•Excellent consolidated combined ratio of 93.9% improved 1.5 points; outstanding underlying combined ratio of 87.7% improved 2.9 points.
•Net written premiums of $10.182 billion, up 8% compared to the prior year quarter, with growth in all three segments.
•Total capital of $620 million returned to shareholders, including $388 million of share repurchases.
•Book value per share of $109.28, up 9% over March 31, 2023; adjusted book value per share of $125.53, up 8% over March 31, 2023.

New York, April 17, 2024 — The Travelers Companies, Inc. today reported net income of $1.123 billion, or $4.80 per diluted share, for the quarter ended March 31, 2024, compared to $975 million, or $4.13 per diluted share, in the prior year quarter. Core income in the current quarter was $1.096 billion, or $4.69 per diluted share, compared to $970 million, or $4.11 per diluted share, in the prior year quarter. Core income increased primarily due to higher net investment income and a higher underlying underwriting gain (i.e., excluding net prior year reserve development and catastrophe losses), partially offset by higher catastrophe losses. The underlying underwriting gain was higher than in the prior year quarter, notwithstanding that the prior year quarter included a $211 million one-time tax benefit. Net realized investment gains in the current quarter were $35 million pre-tax ($27 million after-tax), compared to $6 million pre-tax ($5 million after-tax) in the prior year quarter. Per diluted share amounts benefited from the impact of share repurchases.
Consolidated Highlights
($ in millions, except for per share amounts, and after-tax, except for premiums and revenues) Three Months Ended March 31,
2024 2023 Change
Net written premiums $ 10,182  $ 9,396  %
Total revenues $ 11,228  $ 9,704  16 
Net income $ 1,123  $ 975  15 
per diluted share $ 4.80  $ 4.13  16 
Core income $ 1,096  $ 970  13 
per diluted share $ 4.69  $ 4.11  14 
Diluted weighted average shares outstanding 232.0  234.4  (1)
Combined ratio 93.9  % 95.4  % (1.5) pts
Underlying combined ratio 87.7  % 90.6  % (2.9) pts
Return on equity 18.0  % 17.5  % 0.5  pts
Core return on equity 15.4  % 14.5  % 0.9  pts

As of Change From
March 31,
2024
December 31,
2023
March 31,
2023
December 31,
2023
March 31,
2023
Book value per share $ 109.28  $ 109.19  $ 99.80  —  % %
Adjusted book value per share 125.53  122.90  116.55  % %


See Glossary of Financial Measures for definitions and the statistical supplement for additional financial data.
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“We are very pleased to report excellent top- and bottom-line results for the first quarter,” said Alan Schnitzer, Chairman and Chief Executive Officer. “Core income for the quarter was $1.1 billion, or $4.69 per diluted share, generating core return on equity of 15.4%. Strong core income was driven by record net earned premiums of $10.1 billion, up 14% compared to the prior year period, and an excellent combined ratio of 93.9%. The combined ratio improved 1.5 points, notwithstanding elevated catastrophe activity, primarily in the central and eastern regions of the United States. The underlying combined ratio improved 2.9 points to an outstanding 87.7%, driven by strong underlying results in each of our three segments. Our high-quality investment portfolio generated after-tax net investment income of $698 million for the quarter, driven by strong and reliable returns from our growing fixed income portfolio and higher returns from our non-fixed income portfolio. During the quarter, we returned $620 million of capital to shareholders, including $388 million of share repurchases. In recognition of our strong financial position and confidence in the outlook for our business, I am pleased to share that our Board of Directors declared a 5% increase in our quarterly cash dividend to $1.05 per share, marking 20 consecutive years of dividend increases with a compound annual growth rate of 8% over that period.

“Through terrific marketplace execution across all three segments, we grew net written premiums in the quarter by 8% to $10.2 billion. In Business Insurance, we grew net written premiums by 9% to $5.6 billion. Renewal premium change in the segment remained very strong at 10.6%, while retention remained high at 86% and new business increased 8% to a record $691 million. In Bond & Specialty Insurance, we grew net written premiums by 6% to more than $940 million with strong retention and new business in our high-quality management liability business. In our industry-leading surety business, we grew net written premiums by 15%. Given the attractive returns, we are very pleased with the strong production results in both of our commercial business segments. In Personal Insurance, continued strong pricing drove 9% growth in net written premiums. Renewal premium change was 16.6% in our Auto business and 13.4% in our Homeowners and Other business.

“The year is off to a terrific start with strong profitability and production in all three segments, as well as higher investment income. In short, we’re firing on all cylinders. We also continue to invest in important strategic initiatives. We have demonstrated success in executing our innovation strategy, which has contributed to superior returns with industry-low volatility, growth in our premium base and higher adjusted book value per share. With this momentum and the best talent in the industry, we remain well positioned for success this year and beyond.”

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Consolidated Results
Three Months Ended March 31,
($ in millions and pre-tax, unless noted otherwise) 2024 2023 Change
Underwriting gain: $ 577  $ 367  $ 210 
Underwriting gain includes:
Net favorable prior year reserve development 91  105  (14)
Catastrophes, net of reinsurance (712) (535) (177)
Net investment income 846  663  183 
Other income (expense), including interest expense
(88) (108) 20 
Core income before income taxes 1,335  922  413 
Income tax expense (benefit) 239  (48) 287 
Core income 1,096  970  126 
Net realized investment gains after income taxes 27  22 
Net income $ 1,123  $ 975  $ 148 
Combined ratio 93.9  % 95.4  % (1.5) pts
Impact on combined ratio
Net favorable prior year reserve development (0.9) pts (1.2) pts 0.3  pts
Catastrophes, net of reinsurance 7.1  pts 6.0  pts 1.1  pts
Underlying combined ratio 87.7  % 90.6  % (2.9) pts
Net written premiums
Business Insurance $ 5,596 $ 5,157 %
Bond & Specialty Insurance 943 886
Personal Insurance 3,643 3,353
Total $ 10,182 $ 9,396 %
First Quarter 2024 Results
(All comparisons vs. first quarter 2023, unless noted otherwise)
Net income of $1.123 billion increased $148 million, due to higher core income and higher net realized investment gains. Core income of $1.096 billion increased $126 million, primarily due to higher net investment income and a higher underlying underwriting gain, partially offset by higher catastrophe losses. The underlying underwriting gain benefited from higher business volumes. The underlying underwriting gain in the prior year quarter included a one-time tax benefit of $211 million due to the expiration of the statute of limitations with respect to a tax item. Net realized investment gains were $35 million pre-tax ($27 million after-tax), compared to $6 million pre-tax ($5 million after-tax) in the prior year quarter.
Combined ratio:
•The combined ratio of 93.9% improved 1.5 points due to an improvement in the underlying combined ratio (2.9 points), partially offset by higher catastrophe losses (1.1 points) and lower net favorable prior year reserve development (0.3 points).
•The underlying combined ratio of 87.7% improved 2.9 points. See below for further details by segment.
•Net favorable prior year reserve development occurred in Personal Insurance and Bond & Specialty Insurance. There was no net prior year reserve development in Business Insurance. See below for further details by segment.
•Catastrophe losses primarily resulted from severe wind and hail storms in the central and eastern regions of the United States.
Net investment income of $846 million pre-tax ($698 million after-tax) increased 28%. Income from the fixed income investment portfolio increased over the prior year quarter due to a higher average yield and growth in fixed maturity investments. Income from the non-fixed income investment portfolio increased over the prior year quarter primarily due to higher private equity partnership returns.
3


Non-fixed income returns are generally reported on a one-quarter lagged basis and directionally follow the broader equity markets.

Net written premiums of $10.182 billion increased 8%. See below for further details by segment.

Shareholders’ Equity

Shareholders’ equity of $25.022 billion increased slightly over year-end 2023, primarily due to net income of $1.123 billion, largely offset by higher net unrealized investment losses, common share repurchases and dividends to shareholders. Net unrealized investment losses included in shareholders’ equity were $4.720 billion pre-tax ($3.721 billion after-tax), compared to $3.970 billion pre-tax ($3.129 billion after-tax) at year-end 2023. The increase in net unrealized investment losses was driven by higher interest rates. Book value per share of $109.28 increased slightly over year-end 2023. Adjusted book value per share of $125.53, which excludes net unrealized investment gains (losses), increased 2% over year-end 2023.

The Company repurchased 1.2 million common shares in the open market during the first quarter under its share repurchase authorizations for a total cost of $250 million. The average cost per share repurchased was $217.31.  In addition, the Company acquired 0.6 million common shares for a total cost of $138 million in connection with employee share-based compensation. At March 31, 2024, the Company had $5.790 billion of capacity remaining under its share repurchase authorizations approved by the Board of Directors.

At the end of the quarter, statutory capital and surplus was $25.329 billion, and the ratio of debt-to-capital was 24.3%. The ratio of debt-to-capital excluding after-tax net unrealized investment gains (losses) included in shareholders’ equity was 21.8%, within the Company’s target range of 15% to 25%.

The Board of Directors declared a 5% increase in the regular quarterly dividend to $1.05 per share. The dividend is payable June 28, 2024, to shareholders of record at the close of business on June 10, 2024.

4


Business Insurance Segment Financial Results
  Three Months Ended March 31,
($ in millions and pre-tax, unless noted otherwise) 2024 2023 Change
Underwriting gain: $ 334  $ 273  $ 61 
Underwriting gain includes:
Net favorable prior year reserve development —  19  (19)
Catastrophes, net of reinsurance
(209) (199) (10)
Net investment income 609  473  136 
Other income (expense) (9) (33) 24 
Segment income before income taxes 934  713  221 
Income tax expense (benefit) 170  (43) 213 
Segment income $ 764  $ 756  $
Combined ratio 93.3  % 93.6  % (0.3) pts
Impact on combined ratio
Net favorable prior year reserve development —  pts (0.4) pts 0.4  pts
Catastrophes, net of reinsurance
4.1  pts 4.4  pts (0.3) pts
Underlying combined ratio 89.2  % 89.6  % (0.4) pts
Net written premiums by market
Domestic
Select Accounts $ 974  $ 908  %
Middle Market 3,213  2,926  10 
National Accounts 327  294  11 
National Property and Other 642  590 
Total Domestic 5,156  4,718 
International 440  439  — 
Total $ 5,596  $ 5,157  %
 
First Quarter 2024 Results
(All comparisons vs. first quarter 2023, unless noted otherwise)
 
Segment income for Business Insurance was $764 million after-tax, an increase of $8 million. Segment income increased primarily due to higher net investment income, partially offset by a lower underlying underwriting gain. The underlying underwriting gain benefited from higher business volumes. The underlying underwriting gain in the prior year quarter included a one-time tax benefit of $171 million due to the expiration of the statute of limitations with respect to a tax item.

Combined ratio:

•The combined ratio of 93.3% improved 0.3 points due to a lower underlying combined ratio (0.4 points) and lower catastrophe losses (0.3 points), partially offset by no net prior year reserve development compared with net favorable prior year reserve development in the prior year quarter (0.4 points).
•The underlying combined ratio improved 0.4 points to a very strong 89.2%.

•There was no net prior year reserve development in the current quarter, as better than expected loss experience in the domestic operations’ workers’ compensation product line for multiple accident years was offset primarily by higher than expected loss experience in the general liability product line for recent accident years, as well as an addition to reserves related to run-off operations.

Net written premiums of $5.596 billion increased 9%, reflecting strong renewal premium change and retention, as well as higher levels of new business.


5


Bond & Specialty Insurance Segment Financial Results
Three Months Ended March 31,
($ in millions and pre-tax, unless noted otherwise) 2024 2023 Change
Underwriting gain: $ 144  $ 171  $ (27)
Underwriting gain includes:
Net favorable prior year reserve development 24  58  (34)
Catastrophes, net of reinsurance (5) (5) — 
Net investment income 90  73  17 
Other income
Segment income before income taxes 240  248  (8)
Income tax expense 45  41 
Segment income $ 195  $ 207  $ (12)
Combined ratio 84.5  % 80.0  % 4.5  pts
Impact on combined ratio
Net favorable prior year reserve development (2.5) pts (6.7) pts 4.2  pts
Catastrophes, net of reinsurance 0.5  pts 0.6  pts (0.1) pts
Underlying combined ratio 86.5  % 86.1  % 0.4  pts
Net written premiums
Domestic
Management Liability $ 543  $ 511  %
Surety 296  257  15 
Total Domestic 839  768 
International 104  118  (12)
Total $ 943  $ 886  %

First Quarter 2024 Results
(All comparisons vs. first quarter 2023, unless noted otherwise)
 
Segment income for Bond & Specialty Insurance was $195 million after-tax, a decrease of $12 million. Segment income decreased primarily due to lower net favorable prior year reserve development, partially offset by higher net investment income. The underlying underwriting gain benefited from higher business volumes. The underlying underwriting gain in the prior year quarter included a one-time tax benefit of $9 million due to the expiration of the statute of limitations with respect to a tax item.
Combined ratio:

•The combined ratio of 84.5% increased 4.5 points due to lower net favorable prior year reserve development (4.2 points) and a higher underlying combined ratio (0.4 points), partially offset by a smaller impact from catastrophe losses (0.1 points).

•The underlying combined ratio of 86.5% increased 0.4 points.

•Net favorable prior year reserve development was primarily driven by better than expected loss experience in multiple product lines within domestic operations.

Net written premiums of $943 million increased 6%, reflecting strong production in both surety and management liability.

6


Personal Insurance Segment Financial Results
Three Months Ended March 31,
($ in millions and pre-tax, unless noted otherwise) 2024 2023 Change
Underwriting gain (loss): $ 99  $ (77) $ 176 
Underwriting gain (loss) includes:
Net favorable prior year reserve development 67  28  39 
Catastrophes, net of reinsurance (498) (331) (167)
Net investment income 147  117  30 
Other income 21  18 
Segment income before income taxes 267  58  209 
Income tax expense (benefit) 47  (25) 72 
Segment income $ 220  $ 83  $ 137 
Combined ratio 96.9  % 101.5  % (4.6) pts
Impact on combined ratio
Net favorable prior year reserve development (1.6) pts (0.8) pts (0.8) pts
Catastrophes, net of reinsurance 12.4  pts 9.4  pts 3.0  pts
Underlying combined ratio 86.1  % 92.9  % (6.8) pts
Net written premiums
Domestic
Automobile $ 1,859  $ 1,654  12  %
Homeowners and Other 1,635  1,565 
Total Domestic 3,494  3,219 
International 149  134  11 
Total $ 3,643  $ 3,353  %

First Quarter 2024 Results
(All comparisons vs. first quarter 2023, unless noted otherwise)

Segment income for Personal Insurance was $220 million after-tax, an increase of $137 million. Segment income increased primarily due to a higher underlying underwriting gain, higher net favorable prior year reserve development and higher net investment income, partially offset by higher catastrophe losses. The underlying underwriting gain benefited from higher business volumes. The underlying underwriting gain in the prior year quarter included a one-time tax benefit of $31 million due to the expiration of the statute of limitations with respect to a tax item.

Combined ratio:

•The combined ratio of 96.9% improved 4.6 points due to an improvement in the underlying combined ratio (6.8 points) and higher net favorable prior year reserve development (0.8 points), partially offset by higher catastrophe losses (3.0 points).

•The underlying combined ratio of 86.1% improved 6.8 points, reflecting improvement in both Automobile and Homeowners and Other.

•Net favorable prior year reserve development was primarily driven by better than expected loss experience in the domestic operations’ automobile product line for recent accident years.

Net written premiums of $3.643 billion increased 9%, reflecting strong renewal premium change in both Domestic Automobile and Homeowners and Other.


7


Financial Supplement and Conference Call

The information in this press release should be read in conjunction with the financial supplement that is available on our website at Travelers.com. Travelers management will discuss the contents of this release and other relevant topics via webcast at 9 a.m. Eastern (8 a.m. Central) on Wednesday, April 17, 2024. Investors can access the call via webcast at investor.travelers.com or by dialing 1.888.440.6281 within the United States or 1.646.960.0218 outside the United States. Prior to the webcast, a slide presentation pertaining to the quarterly earnings will be available on the Company’s website.

Following the live event, replays will be available via webcast for one year at investor.travelers.com and by telephone for 30 days by dialing 1.800.770.2030 within the United States or 1.647.362.9199 outside the United States. All callers should use conference ID 5449478.

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading provider of property casualty insurance for auto, home and business. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of more than $41 billion in 2023. For more information, visit Travelers.com.

Travelers may use its website and/or social media outlets, such as Facebook and X, as distribution channels of material Company information. Financial and other important information regarding the Company is routinely accessible through and posted on our website at investor.travelers.com, our Facebook page at facebook.com/travelers and our X account (@Travelers) at twitter.com/travelers. In addition, you may automatically receive email alerts and other information about Travelers when you enroll your email address by visiting the Email Notifications section at investor.travelers.com.

Travelers is organized into the following reportable business segments:

Business Insurance - Business Insurance offers a broad array of property and casualty insurance products and services to its customers, primarily in the United States, as well as in Canada, the United Kingdom, the Republic of Ireland and throughout other parts of the world, including as a corporate member of Lloyd’s.

Bond & Specialty Insurance - Bond & Specialty Insurance offers surety, fidelity, management liability, professional liability, and other property and casualty coverages and related risk management services to its customers, primarily in the United States, and certain surety and specialty insurance products in Canada, the United Kingdom and the Republic of Ireland, as well as Brazil through a joint venture, in each case utilizing various degrees of financially-based underwriting approaches.

Personal Insurance - Personal Insurance offers a broad range of property and casualty insurance products and services covering individuals’ personal risks, primarily in the United States, as well as in Canada. Personal Insurance’s primary products of automobile and homeowners insurance are complemented by a broad suite of related coverages.
 * * * * *
Forward-Looking Statements

This press release contains, and management may make, certain “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. All statements, other than statements of historical facts, may be forward-looking statements. Words such as “may,” “will,” “should,” “likely,” “probably,” “anticipates,” “expects,” “intends,” “plans,” “projects,” “believes,” “views,” “ensures,” “estimates” and similar expressions are used to identify these forward-looking statements. These statements include, among other things, the Company’s statements about:

•the Company’s outlook, the impact of trends on its business, such as the impact of elevated industrywide loss costs in Personal Insurance, and its future results of operations and financial condition;
•the impact of legislative or regulatory actions or court decisions;
•share repurchase plans;
•future pension plan contributions;
•the sufficiency of the Company’s asbestos and other reserves;
8


•the impact of emerging claims issues as well as other insurance and non-insurance litigation;
•the cost and availability of reinsurance coverage;
•catastrophe losses and modeling;
•the impact of investment, economic and underwriting market conditions, including interest rates and inflation;
•the Company’s approach to managing its investment portfolio;
•the impact of changing climate conditions;
•strategic and operational initiatives to improve profitability and competitiveness;
•the Company’s competitive advantages and innovation agenda, including executing on that agenda with respect to artificial intelligence;
•the Company’s cybersecurity policies and practices;
•new product offerings;
•the impact of developments in the tort environment;
•the impact of developments in the geopolitical environment; and
•the impact of the Company’s acquisition of Corvus Insurance Holdings, Inc.

The Company cautions investors that such statements are subject to risks and uncertainties, many of which are difficult to predict and generally beyond the Company’s control, that could cause actual results to differ materially from those expressed in, or implied or projected by, the forward-looking information and statements.

Some of the factors that could cause actual results to differ include, but are not limited to, the following:

Insurance-Related Risks

•high levels of catastrophe losses;
•actual claims may exceed the Company’s claims and claim adjustment expense reserves, or the estimated level of claims and claim adjustment expense reserves may increase, including as a result of, among other things, changes in the legal/tort, regulatory and economic environments, including increased inflation;
•the Company’s potential exposure to asbestos and environmental claims and related litigation;
•the Company is exposed to, and may face adverse developments involving, mass tort claims; and
•the effects of emerging claim and coverage issues on the Company’s business are uncertain, and court decisions or legislative changes that take place after the Company issues its policies can result in an unexpected increase in the number of claims.

Financial, Economic and Credit Risks

•a period of financial market disruption or an economic downturn;
•the Company’s investment portfolio is subject to credit and interest rate risk, and may suffer reduced or low returns or material realized or unrealized losses;
•the Company is exposed to credit risk related to reinsurance and structured settlements, and reinsurance coverage may not be available to the Company;
•the Company is exposed to credit risk in certain of its insurance operations and with respect to certain guarantee or indemnification arrangements that it has with third parties;
•a downgrade in the Company’s claims-paying and financial strength ratings; and
•the Company’s insurance subsidiaries may be unable to pay dividends to the Company’s holding company in sufficient amounts.

Business and Operational Risks

•the intense competition that the Company faces, including with respect to attracting and retaining employees, and the impact of innovation, technological change and changing customer preferences on the insurance industry and the markets in which it operates;
•disruptions to the Company’s relationships with its independent agents and brokers or the Company’s inability to manage effectively a changing distribution landscape;
•the Company’s efforts to develop new products or services, expand in targeted markets, improve business processes and workflows or make acquisitions may not be successful and may create enhanced risks;
•the Company's pricing and capital models may provide materially different indications than actual results;
•loss of or significant restrictions on the use of particular types of underwriting criteria, such as credit scoring, or other data or methodologies, in the pricing and underwriting of the Company’s products;
9


•the Company is subject to additional risks associated with its business outside the United States; and
•future pandemics (including new variants of COVID-19).
Technology and Intellectual Property Risks

•as a result of cyber attacks (the risk of which could be exacerbated by geopolitical tensions) or otherwise, the Company may experience difficulties with technology, data and network security or outsourcing relationships;
•the Company’s dependence on effective information technology systems and on continuing to develop and implement improvements in technology, including with respect to artificial intelligence; and
•the Company may be unable to protect and enforce its own intellectual property or may be subject to claims for infringing the intellectual property of others.
Regulatory and Compliance Risks

•changes in regulation, including higher tax rates; and
•the Company's compliance controls may not be effective.
In addition, the Company’s share repurchase plans depend on a variety of factors, including the Company’s financial position, earnings, share price, catastrophe losses, maintaining capital levels appropriate for the Company’s business operations, changes in levels of written premiums, funding of the Company’s qualified pension plan, capital requirements of the Company’s operating subsidiaries, legal requirements, regulatory constraints, other investment opportunities (including mergers and acquisitions and related financings), market conditions, changes in tax laws (including the Inflation Reduction Act of 2022) and other factors.
Our forward-looking statements speak only as of the date of this press release or as of the date they are made, and we undertake no obligation to update forward-looking statements. For a more detailed discussion of these factors, see the information under the captions “Risk Factors,” “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and “Forward Looking Statements” in our most recent annual report on Form 10-K filed with the Securities and Exchange Commission (SEC) on February 15, 2024, as updated by our periodic filings with the SEC.

GLOSSARY OF FINANCIAL MEASURES AND RECONCILIATIONS OF GAAP MEASURES TO NON-GAAP MEASURES

The following measures are used by the Company’s management to evaluate financial performance against historical results, to establish performance targets on a consolidated basis and for other reasons as discussed below. In some cases, these measures are considered non-GAAP financial measures under applicable SEC rules because they are not displayed as separate line items in the consolidated financial statements or are not required to be disclosed in the notes to financial statements or, in some cases, include or exclude certain items not ordinarily included or excluded in the most comparable GAAP financial measure. Reconciliations of these measures to the most comparable GAAP measures also follow.

In the opinion of the Company’s management, a discussion of these measures provides investors, financial analysts, rating agencies and other financial statement users with a better understanding of the significant factors that comprise the Company’s periodic results of operations and how management evaluates the Company’s financial performance.

Some of these measures exclude net realized investment gains (losses), net of tax, and/or net unrealized investment gains (losses), net of tax, included in shareholders’ equity, which can be significantly impacted by both discretionary and other economic factors and are not necessarily indicative of operating trends.

Other companies may calculate these measures differently, and, therefore, their measures may not be comparable to those used by the Company’s management.

RECONCILIATION OF NET INCOME TO CORE INCOME AND CERTAIN OTHER NON-GAAP MEASURES

Core income (loss) is consolidated net income (loss) excluding the after-tax impact of net realized investment gains (losses), discontinued operations, the effect of a change in tax laws and tax rates at enactment, and cumulative effect of changes in accounting principles when applicable.
10


Segment income (loss) is determined in the same manner as core income (loss) on a segment basis. Management uses segment income (loss) to analyze each segment’s performance and as a tool in making business decisions. Financial statement users also consider core income (loss) when analyzing the results and trends of insurance companies. Core income (loss) per share is core income (loss) on a per common share basis.

Reconciliation of Net Income to Core Income less Preferred Dividends
Three Months Ended March 31,
($ in millions, after-tax) 2024 2023
Net income $ 1,123  $ 975 
Adjustments:
Net realized investment gains (27) (5)
Core income $ 1,096  $ 970 
Three Months Ended March 31,
($ in millions, pre-tax) 2024 2023
Net income $ 1,370  $ 928 
Adjustments:
Net realized investment gains (35) (6)
Core income $ 1,335  $ 922 
  Twelve Months Ended December 31, Average Annual
($ in millions, after-tax) 2023 2022 2021 2020 2019 2005 - 2018
Net income $ 2,991  $ 2,842  $ 3,662  $ 2,697  $ 2,622  $ 3,035 
Less: Loss from discontinued operations —  —  —  —  —  (31)
Income from continuing operations 2,991  2,842  3,662  2,697  2,622  3,066 
Adjustments:
Net realized investment (gains) losses 81  156  (132) (11) (85) (41)
Impact of changes in tax laws and/or tax rates (1) (2) —  —  (8) —  — 
Core income 3,072  2,998  3,522  2,686  2,537  3,034 
Less: Preferred dividends —  —  —  —  — 
Core income, less preferred dividends $ 3,072  $ 2,998  $ 3,522  $ 2,686  $ 2,537  $ 3,032 
(1) Impact is recognized in the accounting period in which the change is enacted
(2) 2017 reflects impact of Tax Cuts and Jobs Act of 2017 (TCJA)

Reconciliation of Net Income per Share to Core Income per Share on a Diluted Basis
Three Months Ended March 31,
  2024 2023
Diluted income per share    
Net income $ 4.80  $ 4.13 
Adjustments:
Net realized investment gains, after-tax (0.11) (0.02)
Core income $ 4.69  $ 4.11 
11


Reconciliation of Segment Income to Total Core Income
Three Months Ended March 31,
($ in millions, after-tax) 2024 2023
Business Insurance $ 764  $ 756 
Bond & Specialty Insurance 195  207 
Personal Insurance 220  83 
Total segment income 1,179  1,046 
Interest Expense and Other (83) (76)
Total core income $ 1,096  $ 970 
RECONCILIATION OF SHAREHOLDERS’ EQUITY TO ADJUSTED SHAREHOLDERS’ EQUITY AND CALCULATION OF RETURN ON EQUITY AND CORE RETURN ON EQUITY

Adjusted shareholders’ equity is shareholders’ equity excluding net unrealized investment gains (losses), net of tax, included in shareholders’ equity, net realized investment gains (losses), net of tax, for the period presented, the effect of a change in tax laws and tax rates at enactment (excluding the portion related to net unrealized investment gains (losses)), preferred stock and discontinued operations.

Reconciliation of Shareholders’ Equity to Adjusted Shareholders’ Equity
As of March 31,
($ in millions) 2024 2023
Shareholders’ equity $ 25,022  $ 23,052 
Adjustments:
Net unrealized investment losses, net of tax, included in shareholders’ equity 3,721  3,868 
Net realized investment gains, net of tax (27) (5)
Adjusted shareholders’ equity $ 28,716  $ 26,915 
As of December 31, Average Annual
($ in millions) 2023 2022 2021 2020 2019 2005 - 2018
Shareholders’ equity $ 24,921  $ 21,560  $ 28,887  $ 29,201  $ 25,943  $ 24,659 
Adjustments:
Net unrealized investment (gains) losses, net of tax, included in shareholders’ equity 3,129  4,898  (2,415) (4,074) (2,246) (1,232)
Net realized investment (gains) losses, net of tax 81  156  (132) (11) (85) (41)
Impact of changes in tax laws and/or tax rates (1) (2) —  —  (8) —  —  20 
Preferred stock —  —  —  —  —  (45)
Loss from discontinued operations —  —  —  —  —  31 
Adjusted shareholders’ equity $ 28,131  $ 26,614  $ 26,332  $ 25,116  $ 23,612  $ 23,392 
(1) Impact is recognized in the accounting period in which the change is enacted
(2) 2017 reflects impact of Tax Cuts and Jobs Act of 2017 (TCJA)

Return on equity is the ratio of annualized net income (loss) less preferred dividends to average shareholders’ equity for the periods presented. Core return on equity is the ratio of annualized core income (loss) less preferred dividends to adjusted average shareholders’ equity for the periods presented. In the opinion of the Company’s management, these are important indicators of how well management creates value for its shareholders through its operating activities and its capital management.

Average shareholders’ equity is (a) the sum of total shareholders’ equity excluding preferred stock at the beginning and end of each of the quarters for the period presented divided by (b) the number of quarters in the period presented times two. Adjusted average shareholders’ equity is (a) the sum of total adjusted shareholders’ equity at the beginning and end of each of the quarters for the period presented divided by (b) the number of quarters in the period presented times two.
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Calculation of Return on Equity and Core Return on Equity
Three Months Ended March 31,
($ in millions, after-tax) 2024 2023
Annualized net income $ 4,493  $ 3,900 
Average shareholders’ equity 24,972  22,306 
Return on equity 18.0  % 17.5  %
Annualized core income $ 4,384  $ 3,881 
Adjusted average shareholders’ equity 28,383  26,687 
Core return on equity 15.4  % 14.5  %

  Twelve Months Ended 
December 31,
Average Annual
($ in millions, after-tax) 2023 2022 2021 2020 2019 2005 - 2018
Net income, less preferred dividends $ 2,991  $ 2,842  $ 3,662  $ 2,697  $ 2,622  $ 3,033 
Average shareholders' equity 22,031  23,384  28,735  26,892  24,922  24,677 
Return on equity 13.6  % 12.2  % 12.7  % 10.0  % 10.5  % 12.3  %
Core income, less preferred dividends $ 3,072  $ 2,998  $ 3,522  $ 2,686  $ 2,537  $ 3,032 
Adjusted average shareholders’ equity 26,772  26,588  25,718  23,790  23,335  23,401 
Core return on equity 11.5  % 11.3  % 13.7  % 11.3  % 10.9  % 13.0  %

RECONCILIATION OF NET INCOME TO UNDERWRITING GAIN EXCLUDING CERTAIN ITEMS

Underwriting gain (loss) is net earned premiums and fee income less claims and claim adjustment expenses and insurance-related expenses. In the opinion of the Company’s management, it is important to measure the profitability of each segment excluding the results of investing activities, which are managed separately from the insurance business. This measure is used to assess each segment’s business performance and as a tool in making business decisions. Underwriting gain, excluding the impact of catastrophes and net favorable (unfavorable) prior year loss reserve development, is the underwriting gain adjusted to exclude claims and claim adjustment expenses, reinstatement premiums and assessments related to catastrophes and loss reserve development related to time periods prior to the current year. In the opinion of the Company’s management, this measure is meaningful to users of the financial statements to understand the Company’s periodic earnings and the variability of earnings caused by the unpredictable nature (i.e., the timing and amount) of catastrophes and loss reserve development. This measure is also referred to as underlying underwriting gain, underlying underwriting margin, underlying underwriting income or underlying underwriting result.

A catastrophe is a severe loss designated a catastrophe by internationally recognized organizations that track and report on insured losses resulting from catastrophic events, such as Property Claim Services (PCS) for events in the United States and Canada. Catastrophes can be caused by various natural events, including, among others, hurricanes, tornadoes and other windstorms, earthquakes, hail, wildfires, severe winter weather, floods, tsunamis, volcanic eruptions and other naturally-occurring events, such as solar flares. Catastrophes can also be man-made, such as terrorist attacks and other intentionally destructive acts including those involving nuclear, biological, chemical and radiological events, cyber events, explosions and destruction of infrastructure. Each catastrophe has unique characteristics and catastrophes are not predictable as to timing or amount. Their effects are included in net and core income and claims and claim adjustment expense reserves upon occurrence. A catastrophe may result in the payment of reinsurance reinstatement premiums and assessments from various pools.

The Company’s threshold for disclosing catastrophes is primarily determined at the reportable segment level. If a threshold for one segment or a combination thereof is exceeded and the other segments have losses from the same event, losses from the event are identified as catastrophe losses in the segment results and for the consolidated results of the Company. Additionally, an aggregate threshold is applied for international business across all reportable segments. The threshold for 2024 ranges from $20 million to $30 million of losses before reinsurance and taxes.

Net favorable (unfavorable) prior year loss reserve development is the increase or decrease in incurred claims and claim adjustment expenses as a result of the re-estimation of claims and claim adjustment expense reserves at successive valuation dates for a given group of claims, which may be related to one or more prior years.
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In the opinion of the Company’s management, a discussion of loss reserve development is meaningful to users of the financial statements as it allows them to assess the impact between prior and current year development on incurred claims and claim adjustment expenses, net and core income (loss), and changes in claims and claim adjustment expense reserve levels from period to period.

Reconciliation of Net Income to Pre-Tax Underlying Underwriting Income (also known as Underlying Underwriting Gain)
Three Months Ended March 31,
($ in millions, after-tax, except as noted) 2024 2023
Net income $ 1,123  $ 975 
Net realized investment gains (27) (5)
Core income 1,096  970 
Net investment income (698) (557)
Other (income) expense, including interest expense 74  88 
Underwriting income 472  501 
Income tax expense (benefit) on underwriting results 105  (134)
Pre-tax underwriting income 577  367 
Pre-tax impact of net favorable prior year reserve development (91) (105)
Pre-tax impact of catastrophes 712  535 
Pre-tax underlying underwriting income $ 1,198  $ 797 
Reconciliation of Net Income to After-Tax Underlying Underwriting Income (also known as Underlying Underwriting Gain)
  Three Months Ended March 31,
($ in millions, after-tax) 2024 2023
Net income $ 1,123  $ 975 
Net realized investment gains (27) (5)
Core income 1,096  970 
Net investment income (698) (557)
Other (income) expense, including interest expense 74  88 
Underwriting income 472  501 
Impact of net favorable prior year reserve development (71) (83)
Impact of catastrophes 563  422 
Underlying underwriting income $ 964  $ 840 
  Twelve Months Ended December 31,
($ in millions, after-tax) 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Net income $ 2,991  $ 2,842  $ 3,662  $ 2,697  $ 2,622  $ 2,523  $ 2,056  $ 3,014  $ 3,439  $ 3,692  $ 3,673  $ 2,473 
Net realized investment (gains) losses 81  156  (132) (11) (85) (93) (142) (47) (2) (51) (106) (32)
Impact of changes in tax laws and/or tax rates (1) (2)
—  —  (8) —  —  —  129  —  —  —  —  — 
Core income 3,072  2,998  3,522  2,686  2,537  2,430  2,043  2,967  3,437  3,641  3,567  2,441 
Net investment income (2,436) (2,170) (2,541) (1,908) (2,097) (2,102) (1,872) (1,846) (1,905) (2,216) (2,186) (2,316)
Other (income) expense, including interest expense 337  277  235  232  214  248  179  78  193  159  61  171 
Underwriting income 973  1,105  1,216  1,010  654  576  350  1,199  1,725  1,584  1,442  296 
Impact of net (favorable) unfavorable prior year reserve development (113) (512) (424) (276) 47  (409) (378) (510) (617) (616) (552) (622)
Impact of catastrophes 2,361  1,480  1,459  1,274  699  1,355  1,267  576  338  462  387  1,214 
Underlying underwriting income $ 3,221  $ 2,073  $ 2,251  $ 2,008  $ 1,400  $ 1,522  $ 1,239  $ 1,265  $ 1,446  $ 1,430  $ 1,277  $ 888 
(1) Impact is recognized in the accounting period in which the change is enacted
(2) 2017 reflects impact of Tax Cuts and Jobs Act of 2017 (TCJA)

14


COMBINED RATIO AND ADJUSTMENTS FOR UNDERLYING COMBINED RATIO
 
Combined ratio: For Statutory Accounting Practices (SAP), the combined ratio is the sum of the SAP loss and LAE ratio and the SAP underwriting expense ratio as defined in the statutory financial statements required by insurance regulators. The combined ratio, as used in this earnings release, is the equivalent of, and is calculated in the same manner as, the SAP combined ratio except that the SAP underwriting expense ratio is based on net written premiums and the underwriting expense ratio as used in this earnings release is based on net earned premiums.
For SAP, the loss and LAE ratio is the ratio of incurred losses and loss adjustment expenses less certain administrative services fee income to net earned premiums as defined in the statutory financial statements required by insurance regulators. The loss and LAE ratio as used in this earnings release is calculated in the same manner as the SAP ratio.

For SAP, the underwriting expense ratio is the ratio of underwriting expenses incurred (including commissions paid), less certain administrative services fee income and billing and policy fees and other, to net written premiums as defined in the statutory financial statements required by insurance regulators. The underwriting expense ratio as used in this earnings release, is the ratio of underwriting expenses (including the amortization of deferred acquisition costs), less certain administrative services fee income, billing and policy fees and other, to net earned premiums.

The combined ratio, loss and LAE ratio, and underwriting expense ratio are used as indicators of the Company’s underwriting discipline, efficiency in acquiring and servicing its business and overall underwriting profitability. A combined ratio under 100% generally indicates an underwriting profit. A combined ratio over 100% generally indicates an underwriting loss.

Underlying combined ratio represents the combined ratio excluding the impact of net prior year reserve development and catastrophes. The underlying combined ratio is an indicator of the Company’s underwriting discipline and underwriting profitability for the current accident year.

Other companies’ method of computing similarly titled measures may not be comparable to the Company’s method of computing these ratios.

15


Calculation of the Combined Ratio
Three Months Ended March 31,
($ in millions, pre-tax) 2024 2023
Loss and loss adjustment expense ratio
Claims and claim adjustment expenses $ 6,656  $ 5,959 
Less:
Policyholder dividends 12  12 
Allocated fee income 39  42 
Loss ratio numerator $ 6,605  $ 5,905 
Underwriting expense ratio
Amortization of deferred acquisition costs $ 1,698  $ 1,462 
General and administrative expenses (G&A) 1,406  1,267 
Less:
Non-insurance G&A 102  95 
Allocated fee income 70  64 
Billing and policy fees and other 30  28 
Expense ratio numerator $ 2,902  $ 2,542 
Earned premium $ 10,126  $ 8,854 
Combined ratio (1)
Loss and loss adjustment expense ratio 65.2  % 66.7  %
Underwriting expense ratio 28.7  % 28.7  %
Combined ratio 93.9  % 95.4  %
Impact on combined ratio:
Net favorable prior year reserve development (0.9) % (1.2) %
Catastrophes, net of reinsurance 7.1  % 6.0  %
Underlying combined ratio 87.7  % 90.6  %
(1)  For purposes of computing ratios, billing and policy fees and other (which are a component of other revenues) are allocated as a reduction of underwriting expenses.  In addition, fee income is allocated as a reduction of losses and loss adjustment expenses and underwriting expenses. These allocations are to conform the calculation of the combined ratio with statutory accounting. Additionally, general and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly are excluded in calculating the combined ratio. 

RECONCILIATION OF BOOK VALUE PER SHARE AND SHAREHOLDERS’ EQUITY TO CERTAIN NON-GAAP MEASURES
 
Book value per share is total common shareholders’ equity divided by the number of common shares outstanding. Adjusted book value per share is total common shareholders’ equity excluding net unrealized investment gains and losses, net of tax, included in shareholders’ equity, divided by the number of common shares outstanding. In the opinion of the Company’s management, adjusted book value per share is useful in an analysis of a property casualty company’s book value per share as it removes the effect of changing prices on invested assets (i.e., net unrealized investment gains (losses), net of tax), which do not have an equivalent impact on unpaid claims and claim adjustment expense reserves. Tangible book value per share is adjusted book value per share excluding the after-tax value of goodwill and other intangible assets divided by the number of common shares outstanding. In the opinion of the Company’s management, tangible book value per share is useful in an analysis of a property casualty company’s book value on a nominal basis as it removes certain effects of purchase accounting (i.e., goodwill and other intangible assets), in addition to the effect of changing prices on invested assets.

16


Reconciliation of Shareholders’ Equity to Tangible Shareholders’ Equity, Excluding Net Unrealized Investment Losses, Net of Tax and Calculation of Book Value Per Share, Adjusted Book Value Per Share and Tangible Book Value Per Share
  As of
($ in millions, except per share amounts) March 31,
2024
December 31,
2023
March 31,
2023
Shareholders’ equity $ 25,022  $ 24,921  $ 23,052 
Less: Net unrealized investment losses, net of tax, included in shareholders’ equity (3,721) (3,129) (3,868)
Shareholders’ equity, excluding net unrealized investment losses, net of tax, included in shareholders’ equity 28,743  28,050  26,920 
Less:
Goodwill 4,251  3,976  3,959 
Other intangible assets 376  277  285 
Impact of deferred tax on other intangible assets (85) (69) (63)
Tangible shareholders’ equity, excluding net unrealized investment losses, net of tax, included in shareholders’ equity $ 24,201  $ 23,866  $ 22,739 
Common shares outstanding 229.0  228.2  231.0 
Book value per share $ 109.28  $ 109.19  $ 99.80 
Adjusted book value per share 125.53  122.90  116.55 
Tangible book value per share, excluding net unrealized investment losses, net of tax, included in shareholders’ equity 105.69  104.57  98.45 

RECONCILIATION OF TOTAL CAPITALIZATION TO TOTAL CAPITALIZATION EXCLUDING NET UNREALIZED INVESTMENT GAINS (LOSSES), NET OF TAX
 
Total capitalization is the sum of total shareholders’ equity and debt. Debt-to-capital ratio excluding net unrealized gains (losses) on investments, net of tax, included in shareholders’ equity, is the ratio of debt to total capitalization excluding the after-tax impact of net unrealized investment gains and losses included in shareholders’ equity. In the opinion of the Company’s management, the debt-to-capital ratio is useful in an analysis of the Company’s financial leverage.
  As of
($ in millions) March 31,
2024
December 31,
2023
Debt     $ 8,032  $ 8,031 
Shareholders’ equity   25,022  24,921 
Total capitalization  
33,054  32,952 
Less: Net unrealized investment losses, net of tax, included in shareholders’ equity (3,721) (3,129)
Total capitalization excluding net unrealized losses on investments, net of tax, included in shareholders’ equity $ 36,775  $ 36,081 
Debt-to-capital ratio   24.3  % 24.4  %
Debt-to-capital ratio excluding net unrealized investment losses, net of tax, included in shareholders’ equity 21.8  % 22.3  %
 

17


RECONCILIATION OF INVESTED ASSETS TO INVESTED ASSETS EXCLUDING NET UNREALIZED INVESTMENT GAINS (LOSSES)

  As of March 31,
($ in millions) 2024 2023
Invested assets $ 88,657  $ 82,035 
Less: Net unrealized investment losses, pre-tax (4,720) (4,912)
Invested assets excluding net unrealized investment losses $ 93,377  $ 86,947 

   As of December 31,
($ in millions) 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
Invested assets $ 88,810  $ 80,454  $ 87,375  $ 84,423  $ 77,884  $ 72,278  $ 72,502  $ 70,488  $ 70,470  $ 73,261  $ 73,160  $ 73,838 
Less: Net unrealized investment gains (losses), pre-tax (3,970) (6,220) 3,060  5,175  2,853  (137) 1,414  1,112  1,974  3,008  2,030  4,761 
Invested assets excluding net unrealized investment gains (losses) $ 92,780  $ 86,674  $ 84,315  $ 79,248  $ 75,031  $ 72,415  $ 71,088  $ 69,376  $ 68,496  $ 70,253  $ 71,130  $ 69,077 

OTHER DEFINITIONS

Gross written premiums reflect the direct and assumed contractually determined amounts charged to policyholders for the effective period of the contract based on the terms and conditions of the insurance contract. Net written premiums reflect gross written premiums less premiums ceded to reinsurers.

For Business Insurance and Bond & Specialty Insurance, retention is the amount of premium available for renewal that was retained, excluding rate and exposure changes. For Personal Insurance, retention is the ratio of the expected number of renewal policies that will be retained throughout the annual policy period to the number of available renewal base policies. For all of the segments, renewal rate change represents the estimated change in average premium on policies that renew, excluding exposure changes. Exposure is the measure of risk used in the pricing of an insurance product. The change in exposure is the amount of change in premium on policies that renew attributable to the change in portfolio risk. Renewal premium change represents the estimated change in average premium on policies that renew, including rate and exposure changes. New business is the amount of written premium related to new policyholders and additional products sold to existing policyholders. These are operating statistics, which are in part dependent on the use of estimates and are therefore subject to change. For Business Insurance, retention, renewal premium change and new business exclude National Accounts. For Bond & Specialty Insurance, retention, renewal premium change and new business exclude surety and other products that are generally sold on a non-recurring, project specific basis. For each of the segments, production statistics referred to herein are domestic only unless otherwise indicated.

Statutory capital and surplus represents the excess of an insurance company’s admitted assets over its liabilities, including loss reserves, as determined in accordance with statutory accounting practices.

Holding company liquidity is the total funds available at the holding company level to fund general corporate purposes, primarily the payment of shareholder dividends and debt service. These funds consist of total cash, short-term invested assets and other readily marketable securities held by the holding company.

For a glossary of other financial terms used in this press release, we refer you to the Company’s most recent annual report on Form 10-K filed with the SEC on February 15, 2024, and subsequent periodic filings with the SEC.
 
###
 
Contacts
Media:
Institutional Investors:
Patrick Linehan Abbe Goldstein
917.778.6267 917.778.6825


18
EX-99.2 3 a992finsupp33124.htm EX-99.2 Document
The Travelers Companies, Inc.
Financial Supplement - First Quarter 2024
Exhibit 99.2 image2a.gif
Page Number
Consolidated Results
Financial Highlights 1
Reconciliation to Net Income (Loss) and Earnings Per Share 2
Statement of Income (Loss) 3
Net Income (Loss) by Major Component and Combined Ratio 4
Core Income 5
Selected Statistics - Property and Casualty Operations 6
Written and Earned Premiums - Property and Casualty Operations 7
Business Insurance
Segment Income 8
Segment Income by Major Component and Combined Ratio 9
Selected Statistics 10
Net Written Premiums 11
Bond & Specialty Insurance
Segment Income 12
Segment Income by Major Component and Combined Ratio 13
Selected Statistics 14
Net Written Premiums 15
Personal Insurance
Segment Income (Loss) 16
Segment Income (Loss) by Major Component and Combined Ratio 17
Selected Statistics 18
Net Written Premiums 19
Selected Statistics - Automobile 20
Selected Statistics - Homeowners and Other 21
Supplemental Detail
Interest Expense and Other 22
Consolidated Balance Sheet 23
Investment Portfolio 24
Investment Portfolio - Fixed Maturities Data 25
Investment Income 26
Net Realized Investment Gains (Losses) and Net Unrealized Investment Gains (Losses) included in Shareholders’ Equity 27
Reinsurance Recoverables 28
Net Reserves for Losses and Loss Adjustment Expense 29
Asbestos Reserves 30
Capitalization 31
Statutory Capital and Surplus to GAAP Shareholders’ Equity Reconciliation 32
Statement of Cash Flows 33
Statement of Cash Flows (continued) 34
Glossary of Financial Measures and Description of Reportable Business Segments 35-36
 The information included in the Financial Supplement is unaudited.  This document should be read in conjunction with the Company’s Form 10-Q which will be filed with the Securities and Exchange Commission.
Index

The Travelers Companies, Inc.
Financial Highlights
image2a.gif
($ and shares in millions, except for per share data) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Net income (loss) $ 975  $ (14) $ 404  $ 1,626  $ 1,123 
Net income (loss) per share:
Basic $ 4.18  $ (0.07) $ 1.75  $ 7.07  $ 4.87 
Diluted $ 4.13  $ (0.07) $ 1.74  $ 6.99  $ 4.80 
Core income $ 970  $ 15  $ 454  $ 1,633  $ 1,096 
Core income per share:
Basic $ 4.16  $ 0.06  $ 1.97  $ 7.09  $ 4.75 
Diluted $ 4.11  $ 0.06  $ 1.95  $ 7.01  $ 4.69 
Return on equity 17.5  % (0.2) % 7.7  % 29.0  % 18.0  %
Core return on equity 14.5  % 0.2  % 6.9  % 24.0  % 15.4  %
Total assets, at period end $ 118,352  $ 120,573  $ 121,384  $ 125,978  $ 127,410 
Total equity, at period end $ 23,052  $ 21,855  $ 19,978  $ 24,921  $ 25,022 
Book value per share, at period end $ 99.80  $ 95.46  $ 87.47  $ 109.19  $ 109.28 
Less: Net unrealized investment gains (losses), net of tax (16.75) (19.99) (28.31) (13.71) (16.25)
Adjusted book value per share, at period end $ 116.55  $ 115.45  $ 115.78  $ 122.90  $ 125.53 
Weighted average number of common shares outstanding (basic) 231.7  229.7  228.8  228.4  229.0 
Weighted average number of common shares outstanding and common stock equivalents (diluted) 234.4  229.7  231.1  231.1  232.0 
Common shares outstanding at period end 231.0  228.9  228.4  228.2  229.0 
Common stock dividends declared $ 218  $ 233  $ 232  $ 232  $ 232 
Common stock repurchased:
Under Board of Directors authorization
Shares 2.2  2.2  0.6  0.4  1.2 
Cost $ 400  $ 400  $ 100  $ 65  $ 250 
Other
Shares 0.3  —  —  —  0.6 
Cost $ 62  $ —  $ $ $ 138 




See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
1

The Travelers Companies, Inc.
Reconciliation to Net Income (Loss) and Earnings per Share
image2a.gif

($ and shares in millions, except earnings per share) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Net income (loss)
Net income (loss) $ 975  $ (14) $ 404  $ 1,626  $ 1,123 
Adjustments:
Net realized investment (gains) losses, after-tax (5) 29  50  (27)
Core income $ 970  $ 15  $ 454  $ 1,633  $ 1,096 
Basic earnings per share
Net income (loss) $ 4.18  $ (0.07) $ 1.75  $ 7.07  $ 4.87 
Adjustments:
Net realized investment (gains) losses, after-tax (0.02) 0.13  0.22  0.02  (0.12)
Core income $ 4.16  $ 0.06  $ 1.97  $ 7.09  $ 4.75 
Diluted earnings per share
Net income (loss) $ 4.13  $ (0.07) $ 1.74  $ 6.99  $ 4.80 
Adjustments:
Net realized investment (gains) losses, after-tax (0.02) 0.13  0.21  0.02  (0.11)
Core income $ 4.11  $ 0.06  $ 1.95  $ 7.01  $ 4.69 
Adjustments to net income (loss) and weighted average shares for net income (loss) EPS calculations: (1)
Basic and Diluted 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Net income (loss), as reported $ 975  $ (14) $ 404  $ 1,626  $ 1,123 
Participating share-based awards - allocated income (7) (1) (3) (12) (8)
Net income (loss) available to common shareholders - basic and diluted $ 968  $ (15) $ 401  $ 1,614  $ 1,115 
Common Shares
Basic
Weighted average shares outstanding 231.7  229.7  228.8  228.4  229.0 
Diluted
Weighted average shares outstanding 231.7  229.7  228.8  228.4  229.0 
Weighted average effects of dilutive securities - stock options and performance shares 2.7  —  2.3  2.7  3.0 
Diluted weighted average shares outstanding 234.4  229.7  231.1  231.1  232.0 
(1) Adjustments to net income and weighted average shares for net income EPS calculations can generally be used for the core income EPS calculations. The net loss EPS calculation for 2Q 2023 excluded the allocation of $2 million of undistributed loss to participating share-based awards, since such allocation would result in anti-dilution of basic and diluted earnings per share. In addition, the net loss EPS calculation for 2Q 2023 excluded the incremental impact of 2.5 million stock options and performance shares, since the impact of these potential shares of common stock and their effects on income was anti-dilutive. The core income EPS calculation for 2Q 2023 included these items.

See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
2

The Travelers Companies, Inc.
Statement of Income (Loss) - Consolidated
image2a.gif



($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Revenues
Premiums $ 8,854  $ 9,216  $ 9,718  $ 9,973  $ 10,126 
Net investment income 663  712  769  778  846 
Fee income 106  106  112  109  109 
Net realized investment gains (losses) (35) (65) (11) 35 
Other revenues 75  99  101  78  112 
Total revenues 9,704  10,098  10,635  10,927  11,228 
Claims and expenses
Claims and claim adjustment expenses 5,959  7,227  7,149  5,880  6,656 
Amortization of deferred acquisition costs 1,462  1,519  1,604  1,641  1,698 
General and administrative expenses 1,267  1,308  1,312  1,289  1,406 
Interest expense 88  92  98  98  98 
Total claims and expenses 8,776  10,146  10,163  8,908  9,858 
Income (loss) before income taxes 928  (48) 472  2,019  1,370 
Income tax expense (benefit) (47) (34) 68  393  247 
Net income (loss) $ 975  $ (14) $ 404  $ 1,626  $ 1,123 
Other statistics
Effective tax rate on net investment income 16.0  % 16.5  % 16.8  % 17.0  % 17.6  %
Net investment income (after-tax) $ 557  $ 594  $ 640  $ 645  $ 698 
Catastrophes, net of reinsurance:
Pre-tax $ 535  $ 1,481  $ 850  $ 125  $ 712 
After-tax $ 422  $ 1,171  $ 669  $ 99  $ 563 
Prior year reserve development - favorable (unfavorable):
Pre-tax $ 105  $ 60  $ (154) $ 132  $ 91 
After-tax $ 83  $ 47  $ (122) $ 105  $ 71 





See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
3

The Travelers Companies, Inc.
Net Income (Loss) by Major Component and Combined Ratio - Consolidated
image2a.gif
($ in millions, net of tax) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Underwriting gain (loss) $ 501  $ (509) $ (107) $ 1,088  $ 472 
Net investment income 557  594  640  645  698 
Other income (expense), including interest expense (88) (70) (79) (100) (74)
Core income 970  15  454  1,633  1,096 
Net realized investment gains (losses) (29) (50) (7) 27 
Net income (loss) $ 975  $ (14) $ 404  $ 1,626  $ 1,123 
Combined ratio (1) (2)
Loss and loss adjustment expense ratio 66.7  % 77.9  % 73.0  % 58.4  % 65.2  %
Underwriting expense ratio 28.7  % 28.6  % 28.0  % 27.4  % 28.7  %
Combined ratio 95.4  % 106.5  % 101.0  % 85.8  % 93.9  %
Impact on combined ratio:
Net (favorable) unfavorable prior year reserve development (1.2) % (0.7) % 1.6  % (1.3) % (0.9) %
Catastrophes, net of reinsurance 6.0  % 16.1  % 8.8  % 1.2  % 7.1  %
Underlying combined ratio 90.6  % 91.1  % 90.6  % 85.9  % 87.7  %
(1)  Before policyholder dividends.
(2)  Billing and policy fees and other, which are a component of other revenues, are allocated as a reduction of underwriting expenses.  In addition, fee income is allocated as a reduction of losses and loss adjustment expenses and underwriting expenses.  These allocations are to conform the calculation of the combined ratio with statutory accounting. Additionally, general and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly, are excluded in calculating the combined ratio.  See following:
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Billing and policy fees and other $ 28  $ 28  $ 28  $ 29  $ 30 
Fee income:
Loss and loss adjustment expenses $ 42  $ 40  $ 42  $ 40  $ 39 
Underwriting expenses 64  66  70  69  70 
Total fee income $ 106  $ 106  $ 112  $ 109  $ 109 
Non-insurance general and administrative expenses $ 95  $ 92  $ 99  $ 103  $ 102 



See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
4

The Travelers Companies, Inc.
Core Income - Consolidated
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Revenues
Premiums $ 8,854  $ 9,216  $ 9,718  $ 9,973  $ 10,126 
Net investment income 663  712  769  778  846 
Fee income 106  106  112  109  109 
Other revenues 75  99  101  78  112 
Total revenues
9,698  10,133  10,700  10,938  11,193 
Claims and expenses
Claims and claim adjustment expenses 5,959  7,227  7,149  5,880  6,656 
Amortization of deferred acquisition costs 1,462  1,519  1,604  1,641  1,698 
General and administrative expenses 1,267  1,308  1,312  1,289  1,406 
Interest expense 88  92  98  98  98 
Total claims and expenses
8,776  10,146  10,163  8,908  9,858 
Core income (loss) before income taxes 922  (13) 537  2,030  1,335 
Income tax expense (benefit) (48) (28) 83  397  239 
Core income $ 970  $ 15  $ 454  $ 1,633  $ 1,096 
Other statistics
Effective tax rate on net investment income 16.0  % 16.5  % 16.8  % 17.0  % 17.6  %
Net investment income (after-tax) $ 557  $ 594  $ 640  $ 645  $ 698 
Catastrophes, net of reinsurance:
Pre-tax $ 535  $ 1,481  $ 850  $ 125  $ 712 
After-tax $ 422  $ 1,171  $ 669  $ 99  $ 563 
Prior year reserve development - favorable (unfavorable):
Pre-tax $ 105  $ 60  $ (154) $ 132  $ 91 
After-tax $ 83  $ 47  $ (122) $ 105  $ 71 









See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

5

The Travelers Companies, Inc.
Selected Statistics - Property and Casualty Operations
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Statutory underwriting
Gross written premiums $ 10,347  $ 10,907  $ 11,263  $ 10,455  $ 11,310 
Net written premiums $ 9,396  $ 10,318  $ 10,493  $ 9,994  $ 10,184 
Net earned premiums $ 8,854  $ 9,216  $ 9,718  $ 9,973  $ 10,128 
Losses and loss adjustment expenses 5,906  7,179  7,091  5,826  6,602 
Underwriting expenses 2,727  2,863  2,860  2,748  3,012 
Statutory underwriting gain (loss) 221  (826) (233) 1,399  514 
Policyholder dividends 12  10  14  13  12 
Statutory underwriting gain (loss) after policyholder dividends $ 209  $ (836) $ (247) $ 1,386  $ 502 
Other statutory statistics
Reserves for losses and loss adjustment expenses $ 51,164  $ 52,643  $ 53,692  $ 53,717  $ 54,578 
Increase (decrease) in reserves $ 402  $ 1,479  $ 1,049  $ 25  $ 861 
Statutory capital and surplus $ 23,689  $ 22,934  $ 23,267  $ 25,114  $ 25,329 
Net written premiums/surplus (1) 1.54:1 1.65:1 1.68:1 1.60:1 1.62:1

(1)  Based on 12 months of rolling net written premiums.
 

















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

6

The Travelers Companies, Inc.
Written and Earned Premiums - Property and Casualty Operations
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Written premiums
Gross $ 10,347  $ 10,907  $ 11,263  $ 10,455  $ 11,310 
Ceded (951) (589) (770) (461) (1,128)
Net $ 9,396  $ 10,318  $ 10,493  $ 9,994  $ 10,182 
Earned premiums
Gross $ 9,469  $ 9,866  $ 10,397  $ 10,678  $ 10,867 
Ceded (615) (650) (679) (705) (741)
Net $ 8,854  $ 9,216  $ 9,718  $ 9,973  $ 10,126 






























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

7

The Travelers Companies, Inc.
Segment Income - Business Insurance
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Revenues
Premiums $ 4,477  $ 4,644  $ 4,956  $ 5,067  $ 5,160 
Net investment income 473  509  551  552  609 
Fee income 99  98  102  101  101 
Other revenues 47  67  71  47  77 
Total revenues
5,096  5,318  5,680  5,767  5,947 
Claims and expenses
Claims and claim adjustment expenses 2,907  3,296  3,519  2,974  3,331 
Amortization of deferred acquisition costs 742  773  820  838  864 
General and administrative expenses 734  764  772  771  818 
Total claims and expenses
4,383  4,833  5,111  4,583  5,013 
Segment income before income taxes 713  485  569  1,184  934 
Income tax expense (benefit) (43) 83  101  227  170 
Segment income $ 756  $ 402  $ 468  $ 957  $ 764 
Other statistics
Effective tax rate on net investment income 15.8  % 16.4  % 16.8  % 16.8  % 17.4  %
Net investment income (after-tax) $ 398  $ 426  $ 458  $ 459  $ 502 
Catastrophes, net of reinsurance:
Pre-tax $ 199  $ 396  $ 203  $ 40  $ 209 
After-tax $ 157  $ 313  $ 160  $ 32  $ 166 
Prior year reserve development - favorable (unfavorable):
Pre-tax $ 19  $ (101) $ (263) $ 56  $ — 
After-tax $ 15  $ (80) $ (207) $ 44  $ — 












See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
8

The Travelers Companies, Inc.
Segment Income by Major Component and Combined Ratio - Business Insurance
image2a.gif


($ in millions, net of tax) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Underwriting gain (loss) $ 388  $ (12) $ 22  $ 531  $ 274 
Net investment income 398  426  458  459  502 
Other income (expense) (30) (12) (12) (33) (12)
Segment income $ 756  $ 402  $ 468  $ 957  $ 764 
Combined ratio (1) (2)
Loss and loss adjustment expense ratio 63.8  % 70.0  % 70.0  % 57.7  % 63.6  %
Underwriting expense ratio 29.8  % 30.1  % 29.1  % 28.8  % 29.7  %
Combined ratio 93.6  % 100.1  % 99.1  % 86.5  % 93.3  %
Impact on combined ratio:
Net (favorable) unfavorable prior year reserve development (0.4) % 2.2  % 5.3  % (1.1) % —  %
Catastrophes, net of reinsurance 4.4  % 8.5  % 4.1  % 0.8  % 4.1  %
Underlying combined ratio 89.6  % 89.4  % 89.7  % 86.8  % 89.2  %
(1)  Before policyholder dividends.
(2)  Billing and policy fees and other, which are a component of other revenues, are allocated as a reduction of underwriting expenses.  In addition, fee income is allocated as a reduction of losses and loss adjustment expenses and underwriting expenses.  These allocations are to conform the calculation of the combined ratio with statutory accounting. Additionally, general and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly, are excluded in calculating the combined ratio.  See following:
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Billing and policy fees and other $ $ $ $ $
Fee income:
Loss and loss adjustment expenses $ 42  $ 40  $ 42  $ 40  $ 39 
Underwriting expenses 57  58  60  61  62 
Total fee income $ 99  $ 98  $ 102  $ 101  $ 101 
Non-insurance general and administrative expenses $ 80  $ 77  $ 84  $ 84  $ 86 
 
 
 


See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
9

The Travelers Companies, Inc.
Selected Statistics - Business Insurance
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Statutory underwriting
Gross written premiums $ 5,828  $ 5,662  $ 5,685  $ 5,394  $ 6,383 
Net written premiums $ 5,157  $ 5,175  $ 5,080  $ 5,018  $ 5,598 
Net earned premiums $ 4,477  $ 4,644  $ 4,956  $ 5,067  $ 5,162 
Losses and loss adjustment expenses 2,858  3,251  3,467  2,924  3,282 
Underwriting expenses 1,492  1,507  1,459  1,464  1,630 
Statutory underwriting gain (loss) 127  (114) 30  679  250 
Policyholder dividends
Statutory underwriting gain (loss) after policyholder dividends $ 119  $ (121) $ 22  $ 671  $ 242 





























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

10

The Travelers Companies, Inc.
Net Written Premiums - Business Insurance
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Net written premiums by market          
Domestic          
Select Accounts $ 908  $ 883  $ 824  $ 862  $ 974 
Middle Market 2,926  2,618  2,750  2,751  3,213 
National Accounts 294  277  247  317  327 
National Property and Other 590  862  874  682  642 
Total Domestic 4,718  4,640  4,695  4,612  5,156 
International 439  535  385  406  440 
Total $ 5,157  $ 5,175  $ 5,080  $ 5,018  $ 5,596 
Net written premiums by product line          
Domestic          
Workers’ compensation $ 1,051  $ 852  $ 777  $ 812  $ 1,019 
Commercial automobile 851  830  835  830  964 
Commercial property 693  988  968  845  763 
General liability 866  744  829  825  965 
Commercial multi-peril 1,241  1,227  1,240  1,292  1,416 
Other 16  (1) 46  29 
Total Domestic 4,718  4,640  4,695  4,612  5,156 
International 439  535  385  406  440 
Total $ 5,157  $ 5,175  $ 5,080  $ 5,018  $ 5,596 










See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
11

The Travelers Companies, Inc.
Segment Income - Bond & Specialty Insurance
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Revenues
Premiums $ 875  $ 911  $ 935  $ 934  $ 956 
Net investment income 73  78  86  91  90 
Other revenues
Total revenues 953  996  1,027  1,032  1,055 
Claims and expenses
Claims and claim adjustment expenses 380  366  351  388  428 
Amortization of deferred acquisition costs 160  168  173  172  182 
General and administrative expenses 165  173  172  171  205 
Total claims and expenses 705  707  696  731  815 
Segment income before income taxes 248  289  331  301  240 
Income tax expense 41  59  66  61  45 
Segment income $ 207  $ 230  $ 265  $ 240  $ 195 
Other statistics
Effective tax rate on net investment income 16.5  % 17.0  % 16.6  % 17.9  % 18.0  %
Net investment income (after-tax) $ 61  $ 65  $ 71  $ 75  $ 74 
Catastrophes, net of reinsurance:
Pre-tax $ $ 21  $ $ $
After-tax $ $ 17  $ $ $
Prior year reserve development - favorable:
Pre-tax $ 58  $ 119  $ 72  $ 36  $ 24 
After-tax $ 46  $ 93  $ 57  $ 29  $ 19 












See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

12

The Travelers Companies, Inc.
Segment Income by Major Component and Combined Ratio - Bond & Specialty Insurance
image2a.gif
($ in millions, net of tax) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Underwriting gain $ 143  $ 160  $ 190  $ 163  $ 116 
Net investment income 61  65  71  75  74 
Other income
Segment income $ 207  $ 230  $ 265  $ 240  $ 195 
Combined ratio (1)
Loss and loss adjustment expense ratio 43.0  % 39.8  % 36.9  % 41.1  % 44.4  %
Underwriting expense ratio 37.0  % 37.3  % 36.7  % 36.2  % 40.1  %
Combined ratio 80.0  % 77.1  % 73.6  % 77.3  % 84.5  %
Impact on combined ratio:
Net favorable prior year reserve development (6.7) % (13.0) % (7.7) % (3.9) % (2.5) %
Catastrophes, net of reinsurance 0.6  % 2.3  % 0.6  % 0.6  % 0.5  %
Underlying combined ratio 86.1  % 87.8  % 80.7  % 80.6  % 86.5  %
(1) General and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly, are excluded in calculating the combined ratio. See following:
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Non-insurance general and administrative expenses $ $ $ $ $

















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
13

The Travelers Companies, Inc.
Selected Statistics - Bond & Specialty Insurance
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Statutory underwriting          
Gross written premiums $ 1,010  $ 1,035  $ 1,082  $ 1,060  $ 1,076 
Net written premiums $ 886  $ 964  $ 1,003  $ 989  $ 943 
Net earned premiums $ 875  $ 911  $ 935  $ 934  $ 956 
Losses and loss adjustment expenses 376  363  345  384  424 
Underwriting expenses 346  352  359  333  411 
Statutory underwriting gain 153  196  231  217  121 
Policyholder dividends
Statutory underwriting gain after policyholder dividends $ 149  $ 193  $ 225  $ 212  $ 117 
 




























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

14

The Travelers Companies, Inc.
Net Written Premiums - Bond & Specialty Insurance
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Net written premiums by market
Domestic
Management Liability $ 511  $ 541  $ 551  $ 553  $ 543 
Surety 257  293  321  276  296 
Total Domestic 768  834  872  829  839 
International 118  130  131  160  104 
Total $ 886  $ 964  $ 1,003  $ 989  $ 943 
Net written premiums by product line
Domestic
Fidelity & surety $ 318  $ 350  $ 385  $ 334  $ 356 
General liability 399  425  419  443  434 
Other 51  59  68  52  49 
Total Domestic 768  834  872  829  839 
International 118  130  131  160  104 
Total $ 886  $ 964  $ 1,003  $ 989  $ 943 


















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

15

The Travelers Companies, Inc.
Segment Income (Loss) - Personal Insurance
image2a.gif

($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Revenues
Premiums $ 3,502  $ 3,661  $ 3,827  $ 3,972  $ 4,010 
Net investment income 117  125  132  135  147 
Fee income 10 
Other revenues 23  25  24  24  26 
Total revenues 3,649  3,819  3,993  4,139  4,191 
Claims and expenses
Claims and claim adjustment expenses 2,672  3,565  3,279  2,518  2,897 
Amortization of deferred acquisition costs 560  578  611  631  652 
General and administrative expenses 359  361  359  338  375 
Total claims and expenses 3,591  4,504  4,249  3,487  3,924 
Segment income (loss) before income taxes 58  (685) (256) 652  267 
Income tax expense (benefit) (25) (147) (63) 132  47 
Segment income (loss) $ 83  $ (538) $ (193) $ 520  $ 220 
Other statistics
Effective tax rate on net investment income 16.3  % 16.9  % 17.2  % 17.3  % 17.7  %
Net investment income (after-tax) $ 98  $ 103  $ 111  $ 111  $ 122 
Catastrophes, net of reinsurance:
Pre-tax $ 331  $ 1,064  $ 642  $ 79  $ 498 
After-tax $ 261  $ 841  $ 505  $ 63  $ 393 
Prior year reserve development - favorable:
Pre-tax $ 28  $ 42  $ 37  $ 40  $ 67 
After-tax $ 22  $ 34  $ 28  $ 32  $ 52 












See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
16

The Travelers Companies, Inc.
Segment Income (Loss) by Major Component and Combined Ratio - Personal Insurance
image2a.gif

($ in millions, net of tax) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Underwriting gain (loss) $ (30) $ (657) $ (319) $ 394  $ 82 
Net investment income 98  103  111  111  122 
Other income 15  16  15  15  16 
Segment income (loss) $ 83  $ (538) $ (193) $ 520  $ 220 
Combined ratio (1)
Loss and loss adjustment expense ratio 76.3  % 97.4  % 85.7  % 63.4  % 72.2  %
Underwriting expense ratio 25.2  % 24.6  % 24.3  % 23.4  % 24.7  %
Combined ratio 101.5  % 122.0  % 110.0  % 86.8  % 96.9  %
Impact on combined ratio:
Net favorable prior year reserve development (0.8) % (1.2) % (1.0) % (1.1) % (1.6) %
Catastrophes, net of reinsurance 9.4  % 29.1  % 16.8  % 2.0  % 12.4  %
Underlying combined ratio 92.9  % 94.1  % 94.2  % 85.9  % 86.1  %
(1)  Billing and policy fees and other, which are a component of other revenues, and fee income are allocated as a reduction of underwriting expenses to conform the calculation of the combined ratio with statutory accounting. Additionally, general and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly, are excluded in calculating the combined ratio. See following:
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Billing and policy fees and other $ 24  $ 24  $ 24  $ 25  $ 26 
Fee income $ $ $ 10  $ $
Non-insurance general and administrative expenses $ $ $ $ $


 







See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

17

The Travelers Companies, Inc.
Selected Statistics - Personal Insurance
image2a.gif

($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Statutory underwriting
Gross written premiums $ 3,509  $ 4,210  $ 4,496  $ 4,001  $ 3,851 
Net written premiums $ 3,353  $ 4,179  $ 4,410  $ 3,987  $ 3,643 
Net earned premiums $ 3,502  $ 3,661  $ 3,827  $ 3,972  $ 4,010 
Losses and loss adjustment expenses 2,672  3,565  3,279  2,518  2,896 
Underwriting expenses 889  1,004  1,042  951  971 
Statutory underwriting gain (loss) $ (59) $ (908) $ (494) $ 503  $ 143 
Policies in force (in thousands)
Automobile 3,248  3,225  3,223  3,223  3,212 
Homeowners and Other 6,355  6,361  6,348  6,290  6,235 




























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

18

The Travelers Companies, Inc.
Net Written Premiums - Personal Insurance
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Net written premiums by product line
Domestic
Automobile $ 1,654  $ 1,823  $ 2,022  $ 1,831  $ 1,859 
Homeowners and Other 1,565  2,173  2,216  1,995  1,635 
Total Domestic 3,219  3,996  4,238  3,826  3,494 
International 134  183  172  161  149 
Total $ 3,353  $ 4,179  $ 4,410  $ 3,987  $ 3,643 































See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
19

The Travelers Companies, Inc.
Selected Statistics - Personal Insurance - Automobile
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Statutory underwriting
Gross written premiums $ 1,751  $ 1,946  $ 2,142  $ 1,947  $ 1,970 
Net written premiums $ 1,741  $ 1,939  $ 2,132  $ 1,937  $ 1,959 
Net earned premiums $ 1,723  $ 1,789  $ 1,874  $ 1,944  $ 1,980 
Losses and loss adjustment expenses 1,406  1,540  1,525  1,602  1,430 
Underwriting expenses 409  432  458  424  454 
Statutory underwriting gain (loss) $ (92) $ (183) $ (109) $ (82) $ 96 
Other statistics
Combined ratio (1):
Loss and loss adjustment expense ratio 81.7  % 86.0  % 81.4  % 82.4  % 72.2  %
Underwriting expense ratio 23.0  % 22.4  % 22.1  % 21.2  % 22.4  %
Combined ratio 104.7  % 108.4  % 103.5  % 103.6  % 94.6  %
Impact on combined ratio:
Net (favorable) unfavorable prior year reserve development 0.4  % 0.2  % 0.3  % 0.4  % (2.3) %
Catastrophes, net of reinsurance 0.9  % 4.7  % 2.6  % 0.5  % 2.0  %
Underlying combined ratio 103.4  % 103.5  % 100.6  % 102.7  % 94.9  %
Catastrophes, net of reinsurance:
Pre-tax $ 15  $ 85  $ 49  $ 10  $ 39 
After-tax $ 11  $ 68  $ 38  $ $ 31 
Prior year reserve development - favorable (unfavorable):
Pre-tax $ (7) $ (4) $ (5) $ (8) $ 45 
After-tax $ (6) $ (2) $ (4) $ (6) $ 34 
Policies in force (in thousands) 3,248  3,225  3,223  3,223  3,212 
Change from prior year quarter 1.1  % (0.6) % (1.8) % (1.7) % (1.1) %
Change from prior quarter (0.9) % (0.7) % (0.1) % —  % (0.3) %
(1)  Billing and policy fees and other, which are a component of other revenues, and fee income are allocated as a reduction of underwriting expenses.
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Billing and policy fees and other $ 14  $ 14  $ 14  $ 15  $ 15 
Fee income $ $ $ $ $


See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
20

The Travelers Companies, Inc.
Selected Statistics - Personal Insurance - Homeowners and Other
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Statutory underwriting
Gross written premiums $ 1,758  $ 2,264  $ 2,354  $ 2,054  $ 1,881 
Net written premiums $ 1,612  $ 2,240  $ 2,278  $ 2,050  $ 1,684 
Net earned premiums $ 1,779  $ 1,872  $ 1,953  $ 2,028  $ 2,030 
Losses and loss adjustment expenses 1,266  2,025  1,754  916  1,466 
Underwriting expenses 480  572  584  527  517 
Statutory underwriting gain (loss) $ 33  $ (725) $ (385) $ 585  $ 47 
Other statistics
Combined ratio (1):
Loss and loss adjustment expense ratio 71.2  % 108.2  % 89.7  % 45.2  % 72.2  %
Underwriting expense ratio 27.3  % 26.9  % 26.5  % 25.6  % 26.9  %
Combined ratio 98.5  % 135.1  % 116.2  % 70.8  % 99.1  %
Impact on combined ratio:
Net favorable prior year reserve development (2.0) % (2.4) % (2.1) % (2.4) % (1.1) %
Catastrophes, net of reinsurance 17.8  % 52.3  % 30.3  % 3.5  % 22.6  %
Underlying combined ratio 82.7  % 85.2  % 88.0  % 69.7  % 77.6  %
Catastrophes, net of reinsurance:
Pre-tax $ 316  $ 979  $ 593  $ 69  $ 459 
After-tax $ 250  $ 773  $ 467  $ 55  $ 362 
Prior year reserve development - favorable:
Pre-tax $ 35  $ 46  $ 42  $ 48  $ 22 
After-tax $ 28  $ 36  $ 32  $ 38  $ 18 
Policies in force (in thousands) 6,355  6,361  6,348  6,290  6,235 
Change from prior year quarter 1.1  % 0.4  % (0.3) % (1.3) % (1.9) %
Change from prior quarter (0.3) % 0.1  % (0.2) % (0.9) % (0.9) %
(1)  Billing and policy fees and other, which are a component of other revenues, and fee income are allocated as a reduction of underwriting expenses.
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Billing and policy fees and other $ 10  $ 10  $ 10  $ 10  $ 11 
Fee income $ $ $ $ $


See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
21

The Travelers Companies, Inc.
Interest Expense and Other
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Revenues
Other revenues $ —  $ —  $ —  $ —  $ — 
Claims and expenses
Interest expense 88  92  98  98  98 
General and administrative expenses 10 
Total claims and expenses 97  102  107  107  106 
Loss before income tax benefit (97) (102) (107) (107) (106)
Income tax benefit (21) (23) (21) (23) (23)
Loss $ (76) $ (79) $ (86) $ (84) $ (83)




























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

22

The Travelers Companies, Inc.
Consolidated Balance Sheet
image2a.gif
($ and shares in millions) March 31,
2024
December 31,
2023
Assets
Fixed maturities, available for sale, at fair value (amortized cost $82,712 and $81,781; allowance for expected credit losses of $3 and $5)
$ 77,991  $ 77,807 
Equity securities, at fair value (cost $557 and $553)
689  608 
Real estate investments 958  959 
Short-term securities 4,682  5,137 
Other investments 4,337  4,299 
Total investments 88,657  88,810 
Cash 667  650 
Investment income accrued 648  688 
Premiums receivable (net of allowance for expected credit losses of $68 and $69)
10,829  10,282 
Reinsurance recoverables (net of allowance for estimated uncollectible reinsurance of $117 and $118)
8,100  8,143 
Ceded unearned premiums 1,535  1,150 
Deferred acquisition costs 3,380  3,306 
Deferred taxes 1,639  1,504 
Contractholder receivables (net of allowance for expected credit losses of $19 and $20)
3,266  3,249 
Goodwill 4,251  3,976 
Other intangible assets 376  277 
Other assets 4,062  3,943 
Total assets $ 127,410  $ 125,978 
Liabilities
Claims and claim adjustment expense reserves $ 62,487  $ 61,627 
Unearned premium reserves 21,307  20,872 
Contractholder payables 3,285  3,269 
Payables for reinsurance premiums 887  518 
Debt 8,032  8,031 
Other liabilities 6,390  6,740 
Total liabilities 102,388  101,057 
Shareholders’ equity
Common stock (1,750.0 shares authorized; 229.0 and 228.2 shares issued and outstanding)
25,163  24,906 
Retained earnings 46,483  45,591 
Accumulated other comprehensive loss (5,131) (4,471)
Treasury stock, at cost (561.0 and 559.2 shares)
(41,493) (41,105)
Total shareholders’ equity 25,022  24,921 
Total liabilities and shareholders’ equity $ 127,410  $ 125,978 


23

The Travelers Companies, Inc.
Investment Portfolio
image2a.gif
(at carrying value, $ in millions) March 31,
2024
Pre-tax Book
Yield (1)
December 31,
2023
Pre-tax Book
Yield (1)
Investment portfolio
Taxable fixed maturities $ 54,762  3.61  % $ 53,626  3.51  %
Tax-exempt fixed maturities 23,229  2.93  % 24,181  2.92  %
Total fixed maturities 77,991  3.40  % 77,807  3.33  %
Non-redeemable preferred stocks 48  2.17  % 48  2.18  %
Common stocks 641  560 
Total equity securities 689  608 
Real estate investments 958  959 
Short-term securities 4,682  5.44  % 5,137  5.49  %
Private equities 2,828  2,783 
Hedge funds 211  219 
Real estate partnerships 840  855 
Other investments 458  442 
Total other investments 4,337  4,299 
Total investments $ 88,657  $ 88,810 
Net unrealized investment gains (losses), net of tax, included in shareholders’ equity $ (3,721) $ (3,129)

(1)  Yields are provided for those investments with an embedded book yield.





24

The Travelers Companies, Inc.
Investment Portfolio - Fixed Maturities Data
image2a.gif
(at carrying value, $ in millions) March 31,
2024
December 31,
2023
Fixed maturities
U.S. Treasury securities and obligations of U.S. Government corporations and agencies $ 6,240  $ 6,368 
Obligations of U.S. states and political subdivisions:
Pre-refunded 950  966 
All other 26,562  27,540 
Total 27,512  28,506 
Debt securities issued by foreign governments 939  1,006 
Mortgage-backed securities - principally obligations of U.S. Government agencies 8,920  7,818 
Corporate and all other bonds 34,380  34,109 
Total fixed maturities $ 77,991  $ 77,807 
Fixed Maturities
Quality Characteristics (1)
March 31, 2024 December 31, 2023
Amount % of Total Amount % of Total
Quality Ratings
Aaa $ 37,126  47.6  % $ 36,612  47.0  %
Aa 15,338  19.7  15,797  20.3 
A 14,920  19.1  14,715  18.9 
Baa 9,623  12.3  9,701  12.5 
Total investment grade 77,007  98.7  76,825  98.7 
Ba 632  0.8  581  0.8 
B 301  0.4  335  0.4 
Caa and lower 51  0.1  66  0.1 
Total below investment grade 984  1.3  982  1.3 
Total fixed maturities $ 77,991  100.0  % $ 77,807  100.0  %
Average weighted quality  Aa2, AA Aa2, AA
Weighted average duration of fixed maturities and short-term securities, net of securities lending activities and net receivables and payables on investment sales and purchases 4.1  4.1 

 

(1)  Rated using external rating agencies or by Travelers when a public rating does not exist.  Below investment grade assets refer to securities rated “Ba” or below.
25

The Travelers Companies, Inc.
Investment Income
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Gross investment income
Fixed maturities $ 575  $ 591  $ 631  $ 675  $ 692 
Short-term securities 47  55  67  72  70 
Other 53  78  82  40  98 
675  724  780  787  860 
Investment expenses 12  12  11  14 
Net investment income, pre-tax 663  712  769  778  846 
Income taxes 106  118  129  133  148 
Net investment income, after-tax $ 557  $ 594  $ 640  $ 645  $ 698 
Effective tax rate 16.0  % 16.5  % 16.8  % 17.0  % 17.6  %
Average invested assets (1) $88,740 $89,536 $91,591 $93,603 $94,677
Average yield pre-tax (1) 3.0  % 3.2  % 3.4  % 3.3  % 3.6  %
Average yield after-tax 2.5  % 2.7  % 2.8  % 2.8  % 2.9  %

(1)  Excludes net unrealized investment gains (losses), and is adjusted for cash, receivables for investment sales, payables on investment purchases and accrued investment income.

26

The Travelers Companies, Inc.
Net Realized Investment Gains (Losses) and Net Unrealized Investment Gains (Losses) included in Shareholders' Equity
image2a.gif

($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Net realized investment gains (losses)
Fixed maturities $ (11) $ (22) $ (36) $ (27) $ (40)
Equity securities 18  (19) (16) 28  79 
Other (1) (13) (12) (4)
Realized investment gains (losses) before tax (35) (65) (11) 35 
Related taxes (6) (15) (4)
Net realized investment gains (losses) $ $ (29) $ (50) $ (7) $ 27 
Gross investment gains $ 46  $ 17  $ $ 33  $ 85 
Gross investment losses before impairments (39) (52) (73) (34) (47)
Net investment gains (losses) before impairments (35) (64) (1) 38 
Net impairment (charges) recoveries (1) —  (1) (10) (3)
Net realized investment gains (losses) before tax (35) (65) (11) 35 
Related taxes (6) (15) (4)
Net realized investment gains (losses) $ $ (29) $ (50) $ (7) $ 27 
($ in millions) March 31,
2023
June 30,
2023
September 30,
2023
December 31,
2023
March 31,
2024
Net unrealized investment gains (losses), net of tax, included in shareholders’ equity, by asset type
Fixed maturities $ (4,909) $ (5,811) $ (8,204) $ (3,969) $ (4,718)
Other (3) (4) (2) (1) (2)
Unrealized investment gains (losses) before tax (4,912) (5,815) (8,206) (3,970) (4,720)
Related taxes (1,044) (1,239) (1,740) (841) (999)
Balance, end of period $ (3,868) $ (4,576) $ (6,466) $ (3,129) $ (3,721)




27

The Travelers Companies, Inc.
Reinsurance Recoverables
image2a.gif
($ in millions) March 31, 2024 December 31, 2023
Gross reinsurance recoverables on paid and unpaid claims and claim adjustment expenses (1) $ 3,866  $ 3,895 
Gross structured settlements (2) 2,691  2,707 
Mandatory pools and associations (3)  1,660  1,659 
Gross reinsurance recoverables (4) 8,217  8,261 
Allowance for estimated uncollectible reinsurance (5) (117) (118)
Net reinsurance recoverables $ 8,100  $ 8,143 
(1)  The Company’s top five reinsurer groups, including retroactive reinsurance, included in gross reinsurance recoverables is as follows:
Reinsurer A.M. Best Rating of Group's Predominant Reinsurer March 31, 2024
Swiss Re Group A+ second highest of 16 ratings $ 649 
Berkshire Hathaway A++ highest of 16 ratings 459 
Munich Re Group A+ second highest of 16 ratings 325 
Axa Group A+ second highest of 16 ratings 164 
Hannover Group A+ second highest of 16 ratings 130 
The gross reinsurance recoverables on paid and unpaid claims and claim adjustment expenses represent the current and estimated future amounts due from reinsurers on known and incurred but not reported claims.  The ceded reserves are estimated in a manner consistent with the underlying direct and assumed reserves.  Although this total comprises recoverables due from nearly one thousand different reinsurance entities, over half is attributable to 10 reinsurer groups.


(2)  Included in reinsurance recoverables are certain amounts related to structured settlements, which comprise annuities purchased from various life insurance companies to settle certain personal physical injury claims, of which workers’ compensation claims comprise a significant portion.  In cases where the Company did not receive a release from the claimant, the amounts due from the life insurance company related to the structured settlement are included in both the claims and claim adjustment expense reserves and reinsurance recoverables in the Company’s consolidated balance sheet, as the Company retains the liability to pay the claimant in the event that the life insurance company fails to make the required annuity payments.  The Company would be required to make such payments, to the extent the purchased annuities are not covered by state guaranty associations.

The Company’s top five groups included in gross structured settlements is as follows:
Group A.M. Best Rating of Group's Predominant Insurer March 31, 2024
Fidelity & Guaranty Life Group (a)  A third highest of 16 ratings $ 665 
Genworth Financial Group  B- eighth highest of 16 ratings 324 
John Hancock Group  A+ second highest of 16 ratings 227 
Symetra Financial Corporation A third highest of 16 ratings 207 
Brighthouse Financial, Inc. A third highest of 16 ratings 187 

(a) On January 12, 2024, A.M. Best upgraded Fidelity & Guaranty Life's financial strength rating to A (Excellent) from A- (Excellent).

(3)  The mandatory pools and associations represent various involuntary assigned risk pools that the Company is required to participate in.  These pools principally involve workers’ compensation and automobile insurance, which provide various insurance coverages to insureds that otherwise are unable to purchase coverage in the open market.  The costs of these mandatory pools in most states are usually charged back to the participating members in proportion to voluntary writings of related business in that state.  In the event that a member of the pool becomes insolvent, the remaining members assume an additional pro rata share of the pool’s liabilities. 

(4) Of the total reinsurance recoverables at March 31, 2024, after deducting mandatory pools and associations and before allowances for estimated uncollectible reinsurance, $5.70 billion, or 87%, were rated by A.M. Best Company.  The Company utilizes updated A.M. Best credit ratings on a quarterly basis when determining the allowance. Of the total rated by A.M. Best Company, 94% were rated A- or better.  The remaining 13% of reinsurance recoverables comprised the following:  6% related to captive insurance companies, 1% related to the Company’s participation in voluntary pools and 6% were balances from other companies not rated by A.M. Best Company.  Certain of the Company's reinsurance recoverables are collateralized by letters of credit, funds held or trust agreements.

(5) The Company reports its reinsurance recoverables net of an allowance for estimated uncollectible reinsurance. The allowance is based upon the Company’s ongoing review of amounts outstanding, length of collection periods, changes in reinsurer credit standing, disputes, applicable coverage defenses and other relevant factors.  For structured settlements, the allowance is also based upon the Company’s ongoing review of life insurers’ creditworthiness and estimated amounts of coverage that would be available from state guaranty funds if a life insurer defaults. A probability-of-default methodology which reflects current and forecasted economic conditions is used to estimate the amount of uncollectible reinsurance due to credit-related factors and the estimate is reported in an allowance for estimated uncollectible reinsurance. The allowance also includes estimated uncollectible amounts related to dispute risk with reinsurers. 
28

The Travelers Companies, Inc.
Net Reserves for Losses and Loss Adjustment Expense
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Statutory Reserves for Losses and Loss Adjustment Expenses
Business Insurance
Beginning of period $ 39,027  $ 39,279  $ 39,908  $ 40,690  $ 40,833 
Incurred 2,858  3,251  3,467  2,924  3,282 
Paid (2,620) (2,657) (2,637) (2,832) (2,697)
Foreign exchange and other 14  35  (48) 51  (27)
End of period $ 39,279  $ 39,908  $ 40,690  $ 40,833  $ 41,391 
Bond & Specialty Insurance
Beginning of period $ 4,167  $ 4,318  $ 4,448  $ 4,423  $ 4,521 
Incurred 376  363  345  384  424 
Paid (238) (256) (335) (325) (306)
Foreign exchange and other 13  23  (35) 39  (13)
End of period $ 4,318  $ 4,448  $ 4,423  $ 4,521  $ 4,626 
Personal Insurance
Beginning of period $ 7,568  $ 7,567  $ 8,287  $ 8,579  $ 8,363 
Incurred 2,672  3,565  3,279  2,518  2,896 
Paid (2,674) (2,863) (2,967) (2,755) (2,678)
Foreign exchange and other 18  (20) 21  (20)
End of period $ 7,567  $ 8,287  $ 8,579  $ 8,363  $ 8,561 
Total
Beginning of period $ 50,762  $ 51,164  $ 52,643  $ 53,692  $ 53,717 
Incurred 5,906  7,179  7,091  5,826  6,602 
Paid (5,532) (5,776) (5,939) (5,912) (5,681)
Foreign exchange and other 28  76  (103) 111  (60)
End of period $ 51,164  $ 52,643  $ 53,692  $ 53,717  $ 54,578 
Prior Year Reserve Development: Unfavorable (Favorable)
Business Insurance
Asbestos $ —  $ —  $ 284  $ —  $ — 
All other (19) 101  (21) (56) — 
Total Business Insurance (1) (19) 101  263  (56) — 
Bond & Specialty Insurance (58) (119) (72) (36) (24)
Personal Insurance (28) (42) (37) (40) (67)
Total $ (105) $ (60) $ 154  $ (132) $ (91)
(1)  Excludes accretion of discount.

See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
29

The Travelers Companies, Inc.
Asbestos Reserves
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Asbestos reserves
Beginning reserves:
Gross $ 1,674  $ 1,620  $ 1,552  $ 1,848  $ 1,768 
Ceded (369) (348) (334) (415) (390)
Net 1,305  1,272  1,218  1,433  1,378 
Incurred losses and loss expenses:
Gross —  —  374  —  — 
Ceded —  —  (90) —  — 
Paid loss and loss expenses:
Gross 54  69  77  81  82 
Ceded (21) (13) (10) (25) (8)
Foreign exchange and other:
Gross —  (1) — 
Ceded —  (1) —  — 
Ending reserves:
Gross 1,620  1,552  1,848  1,768  1,686 
Ceded (348) (334) (415) (390) (382)
Net $ 1,272  $ 1,218  $ 1,433  $ 1,378  $ 1,304 





















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
30

The Travelers Companies, Inc.
Capitalization
image2a.gif
($ in millions) March 31,
2024
December 31,
2023
Debt
Short-term debt
Commercial paper $ 100  $ 100 
Total short-term debt 100  100 
Long-term debt
7.75% Senior notes due April 15, 2026 200  200 
7.625% Junior subordinated debentures due December 15, 2027 125  125 
6.375% Senior notes due March 15, 2033 (1) 500  500 
6.75% Senior notes due June 20, 2036 (1) 400  400 
6.25% Senior notes due June 15, 2037 (1) 800  800 
5.35% Senior notes due November 1, 2040 (1) 750  750 
4.60% Senior notes due August 1, 2043 (1) 500  500 
4.30% Senior notes due August 25, 2045 (1) 400  400 
8.50% Junior subordinated debentures due December 15, 2045 56  56 
3.75% Senior notes due May 15, 2046 (1) 500  500 
8.312% Junior subordinated debentures due July 1, 2046 73  73 
4.00% Senior notes due May 30, 2047 (1) 700  700 
4.05% Senior notes due March 7, 2048 (1) 500  500 
4.10% Senior notes due March 4, 2049 (1) 500  500 
2.55% Senior notes due April 27, 2050 (1) 500  500 
3.05% Senior notes due June 8, 2051 (1) 750  750 
5.45% Senior notes due May 25, 2053 (1) 750  750 
Total long-term debt 8,004  8,004 
Unamortized fair value adjustment 35  35 
Unamortized debt issuance costs (107) (108)
7,932  7,931 
Total debt 8,032  8,031 
Common equity (excluding net unrealized investment gains (losses), net of tax, included in shareholders’ equity) 28,743  28,050 
Total capital (excluding net unrealized investment gains (losses), net of tax, included in shareholders’ equity) $ 36,775  $ 36,081 
Total debt to capital (excluding net unrealized investment gains (losses), net of tax, included in shareholders’ equity) 21.8  % 22.3  %
(1)  Redeemable anytime with “make-whole” premium. 


See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
31

The Travelers Companies, Inc.
Statutory Capital and Surplus to GAAP Shareholders' Equity Reconciliation
image2a.gif
($ in millions) March 31,
2024 (1)
December 31,
2023
Statutory capital and surplus $ 25,329  $ 25,114 
GAAP adjustments
Goodwill and intangible assets 3,651  3,657 
Investments (4,206) (3,455)
Noninsurance companies (4,793) (5,183)
Deferred acquisition costs 3,241  3,161 
Deferred federal income tax 200  84 
Current federal income tax (4) (6)
Reinsurance recoverables 55  55 
Furniture, equipment & software 976  982 
Agents balances 195  189 
Other 378  323 
Total GAAP adjustments (307) (193)
GAAP shareholders’ equity $ 25,022  $ 24,921 

(1) Estimated and Preliminary
 




















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
32

The Travelers Companies, Inc.
Statement of Cash Flows
image2a.gif

($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Cash flows from operating activities
Net income (loss) $ 975  $ (14) $ 404  $ 1,626  $ 1,123 
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Net realized investment (gains) losses (6) 35  65  11  (35)
Depreciation and amortization 204  179  169  170  196 
Deferred federal income tax expense (benefit) 32  (96) (43) (56) 42 
Amortization of deferred acquisition costs 1,462  1,519  1,604  1,641  1,698 
Equity in income from other investments (30) (55) (59) (13) (68)
Premiums receivable (557) (832) (33) 81  (557)
Reinsurance recoverables (24) (17) (163) 141  33 
Deferred acquisition costs (1,629) (1,722) (1,728) (1,610) (1,776)
Claims and claim adjustment expense reserves 381  1,413  1,259  (210) 928 
Unearned premium reserves 893  1,042  882  (227) 457 
Other (689) 97  689  550  (583)
Net cash provided by operating activities 1,012  1,549  3,046  2,104  1,458 
Cash flows from investing activities
Proceeds from maturities of fixed maturities 1,538  1,493  1,878  1,462  1,709 
Proceeds from sales of investments:
Fixed maturities 2,364  751  1,504  362  942 
Equity securities 28  62  27  21  21 
Other investments 64  36  66  89  55 
Purchases of investments:
Fixed maturities (4,335) (3,328) (5,391) (2,636) (3,738)
Equity securities (34) (16) (30) (25) (26)
Real estate investments (14) (12) (20) (21) (13)
Other investments (139) (116) (120) (120) (90)
Net sales (purchases) of short-term securities 228  (646) (600) (646) 454 
Securities transactions in the course of settlement (35) 50  45  (143) 111 
Acquisition, net of cash acquired —  —  —  —  (381)
Other (120) (131) (84) (127) (81)
Net cash used in investing activities (455) (1,857) (2,725) (1,784) (1,037)

33

The Travelers Companies, Inc.
Statement of Cash Flows (Continued)
image2a.gif
($ in millions) 1Q2023 2Q2023 3Q2023 4Q2023 1Q2024
Cash flows from financing activities
Treasury stock acquired - share repurchase authorizations (398) (396) (100) (64) (250)
Treasury stock acquired - net employee share-based compensation (62) —  (1) (1) (110)
Dividends paid to shareholders (215) (232) (229) (232) (229)
Issuance of debt —  738  —  —  — 
Issuance of common stock - employee share options 82  28  24  190 
Net cash provided by (used in) financing activities (593) 138  (323) (273) (399)
Effect of exchange rate changes on cash (10) 10  (5)
Net increase (decrease) in cash (32) (162) (12) 57  17 
Cash at beginning of period 799  767  605  593  650 
Cash at end of period $ 767  $ 605  $ 593  $ 650  $ 667 
Supplemental disclosure of cash flow information
Income taxes paid (received) $ (16) $ 155  $ 13  $ 49  $ 24 
Interest paid $ 60  $ 115  $ 59  $ 136  $ 60 
Supplemental disclosure of noncash financing activities
Issuance of common stock - net share settlement of employee options $ —  $ —  $ —  $ —  $ 28 

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The Travelers Companies, Inc.
Glossary of Financial Measures and Description of Reportable Business Segments
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The following measures are used by the Company’s management to evaluate financial performance against historical results, to establish performance targets on a consolidated basis, and for other reasons as discussed below.  In some cases, these measures are considered non-GAAP financial measures under applicable SEC rules because they are not displayed as separate line items in the consolidated financial statements or are not required to be disclosed in the notes to financial statements or, in some cases, include or exclude certain items not ordinarily included or excluded in the most comparable GAAP financial measure.
 
In the opinion of the Company’s management, a discussion of these measures provides investors, financial analysts, rating agencies and other financial statement users with a better understanding of the significant factors that comprise the Company’s periodic results of operations and how management evaluates the Company’s financial performance. 
 
Some of these measures exclude net realized investment gains (losses), net of tax, and/or net unrealized investment gains (losses), net of tax, included in shareholders’ equity, which can be significantly impacted by both discretionary and other economic factors and are not necessarily indicative of operating trends.
 
Other companies may calculate these measures differently, and, therefore, their measures may not be comparable to those used by the Company’s management.
 
Core income (loss) is consolidated net income (loss) excluding the after-tax impact of net realized investment gains (losses), discontinued operations, the effect of a change in tax laws and tax rates at enactment, and cumulative effect of changes in accounting principles when applicable.  Segment income (loss) is determined in the same manner as core income (loss) on a segment basis.  Management uses segment income (loss) to analyze each segment’s performance and as a tool in making business decisions.  Financial statement users also consider core income (loss) when analyzing the results and trends of insurance companies.  Core income (loss) per share is core income (loss) on a per common share basis.
 
Average shareholders’ equity is (a) the sum of total shareholders’ equity at the beginning and end of each of the quarters for the period presented divided by (b) the number of quarters in the period presented times two.  Adjusted shareholders’ equity is shareholders’ equity excluding net realized investment gains (losses), net of tax, net unrealized investment gains (losses), net of tax, included in shareholders’ equity for the periods presented and the effect of a change in tax laws and tax rates at enactment (excluding the portion related to net unrealized investment gains (losses)).  Adjusted average shareholders’ equity is (a) the sum of total adjusted shareholders’ equity at the beginning and end of each of the quarters for the period presented divided by (b) the number of quarters in the period presented times two.

Reconciliation of Shareholders’ Equity to Adjusted Shareholders’ Equity
As of
($ in millions) March 31, 2023 June 30, 2023 September 30, 2023 December 31, 2023 March 31, 2024
Shareholders’ equity $ 23,052  $ 21,855  $ 19,978  $ 24,921  $ 25,022 
Adjustments:
Net unrealized investment (gains) losses, net of tax, included in shareholders’ equity 3,868  4,576  6,466  3,129  3,721 
Net realized investment (gains) losses, net of tax (5) 24  74  81  (27)
Adjusted shareholders’ equity $ 26,915  $ 26,455  $ 26,518  $ 28,131  $ 28,716 
Return on equity is the ratio of annualized net income (loss) to average shareholders’ equity for the periods presented.  Core return on equity is the ratio of annualized core income (loss) to adjusted average shareholders’ equity for the periods presented.  In the opinion of the Company’s management, these are important indicators of how well management creates value for its shareholders through its operating activities and its capital management. 

Underwriting gain (loss) is net earned premiums and fee income less claims and claim adjustment expenses and insurance-related expenses.  In the opinion of the Company’s management, it is important to measure the profitability of each segment excluding the results of investing activities, which are managed separately from the insurance business.  This measure is used to assess each segment’s business performance and as a tool in making business decisions.
 
A catastrophe is a severe loss designated a catastrophe by internationally recognized organizations that track and report on insured losses resulting from catastrophic events, such as Property Claim Services (PCS) for events in the United States and Canada.  Catastrophes can be caused by various natural events, including, among others, hurricanes, tornadoes and other windstorms, earthquakes, hail, wildfires, severe winter weather, floods, tsunamis, volcanic eruptions and other naturally-occurring events, such as solar flares. Catastrophes can also be man-made, such as terrorist attacks and other intentionally destructive acts including those involving nuclear, biological, chemical and radiological events, cyber events, explosions and destruction of infrastructure.  Each catastrophe has unique characteristics and catastrophes are not predictable as to timing or amount.  Their effects are included in net and core income and claims and claim adjustment expense reserves upon occurrence.  A catastrophe may result in the payment of reinsurance reinstatement premiums and assessments from various pools.  The Company’s threshold for disclosing catastrophes is primarily determined at the reportable segment level. If a threshold for one segment or a combination thereof is exceeded and the other segments have losses from the same event, losses from the event are identified as catastrophe losses in the segment results and for the consolidated results of the Company.  Additionally, an aggregate threshold is applied for international business across all reportable segments. The threshold for 2024 ranges from $20 million to $30 million of losses before reinsurance and taxes.
 
Net favorable (unfavorable) prior year loss reserve development is the increase or decrease in incurred claims and claim adjustment expenses as a result of the re-estimation of claims and claim adjustment expense reserves at successive valuation dates for a given group of claims, which may be related to one or more prior years.  In the opinion of the Company’s management, a discussion of loss reserve development is meaningful to users of the financial statements as it allows them to assess the impact between prior and current year development on incurred claims and claim adjustment expenses, net and core income (loss), and changes in claims and claim adjustment expense reserve levels from period to period.
 
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The Travelers Companies, Inc.
Glossary of Financial Measures and Description of Reportable Business Segments
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Combined ratio  For Statutory Accounting Practices (SAP), the combined ratio is the sum of the SAP loss and LAE ratio and the SAP underwriting expense ratio as defined in the statutory financial statements required by insurance regulators.  The combined ratio, as used in this financial supplement, is the equivalent of, and is calculated in the same manner as, the SAP combined ratio except that the SAP underwriting expense ratio is based on net written premiums and the underwriting expense ratio as used in this financial supplement is based on net earned premiums.  For SAP, the loss and LAE ratio is the ratio of incurred losses and loss adjustment expenses less certain administrative services fee income to net earned premiums as defined in the statutory financial statements required by insurance regulators. The loss and LAE ratio as used in this financial supplement is calculated in the same manner as the SAP ratio.  For SAP, the underwriting expense ratio is the ratio of underwriting expenses incurred (including commissions paid), less certain administrative services fee income and billing and policy fees and other, to net written premiums as defined in the statutory financial statements required by insurance regulators. The underwriting expense ratio as used in this financial supplement, is the ratio of underwriting expenses (including the amortization of deferred acquisition costs), less certain administrative services fee income and billing and policy fees, to net earned premiums.  Underlying combined ratio is the combined ratio adjusted to exclude the impact of prior year reserve development and catastrophes, net of reinsurance.
 
The combined ratio, loss and LAE ratio, and underwriting expense ratio are used as indicators of the Company’s underwriting discipline, efficiency in acquiring and servicing its business and overall underwriting profitability. A combined ratio under 100% generally indicates an underwriting profit. A combined ratio over 100% generally indicates an underwriting loss.
 
Other companies’ method of computing similarly titled measures may not be comparable to the Company’s method of computing these ratios.
 
Gross written premiums reflect the direct and assumed contractually determined amounts charged to policyholders for the effective period of the contract based on the terms and conditions of the insurance contract.  Net written premiums reflect gross written premiums less premiums ceded to reinsurers.
 
Book value per share is total common shareholders’ equity divided by the number of common shares outstanding.  Adjusted book value per share is total common shareholders’ equity excluding net unrealized investment gains and losses, net of tax, included in shareholders’ equity, divided by the number of common shares outstanding. In the opinion of the Company’s management, adjusted book value per share is useful in an analysis of a property casualty company’s book value per share as it removes the effect of changing prices on invested assets, (i.e., net unrealized investment gains (losses), net of tax) which do not have an equivalent impact on unpaid claims and claim adjustment expense reserves.
 
Total capital is the sum of total shareholders’ equity and debt.  Debt-to-capital ratio excluding net unrealized gain (loss) on investments, net of tax, included in shareholders’ equity is the ratio of debt to total capital excluding net unrealized investment gains and losses, net of tax, included in shareholders’ equity.  In the opinion of the Company’s management, the debt to capital ratio is useful in an analysis of the Company’s financial leverage.
 
Statutory capital and surplus represents the excess of an insurance company’s admitted assets over its liabilities, including loss reserves, as determined in accordance with statutory accounting practices.
 
Travelers has organized its businesses into the following reportable business segments:
 
Business Insurance - Business Insurance offers a broad array of property and casualty insurance products and services to its customers, primarily in the United States, as well as in Canada, the United Kingdom, the Republic of Ireland and throughout other parts of the world, including as a corporate member of Lloyd’s.  Business Insurance is organized as follows:  Select Accounts; Middle Market including Commercial Accounts, Construction, Technology & Life Sciences, Public Sector Services, Oil & Gas, Excess Casualty, Inland Marine, Ocean Marine, and Boiler & Machinery; National Accounts; National Property and Other including National Property, Northland Transportation, Agribusiness, Northfield and National Programs; and International, including Global Services and a 20% quota-share reinsurance agreement with subsidiaries of Fidelis Insurance Holdings Limited.  Business Insurance also includes Simply Business, a leading provider of small business insurance policies primarily in the United Kingdom, and Business Insurance Other, which primarily comprises the Company’s asbestos and environmental liabilities, and the assumed reinsurance and certain other runoff operations.
 
Bond & Specialty Insurance - Bond & Specialty Insurance offers surety, fidelity, management liability, professional liability, and other property and casualty coverages and related risk management services to its customers, primarily in the United States, and certain surety and specialty insurance products in Canada, the United Kingdom, the Republic of Ireland and Brazil (through a joint venture as described below), in each case utilizing various degrees of financially-based underwriting approaches.  The range of coverages includes performance, payment and commercial surety bonds for construction and general commercial enterprises; management liability coverages including directors’ and officers’ liability, employment practices liability, fidelity liability, fiduciary liability and cyber risk for public corporations, private companies, not-for-profit organizations and financial institutions; professional liability coverage for a variety of professionals including, among others, lawyers and design professionals; in the United States only, property, workers’ compensation, auto and general liability for financial institutions; and transactional liability coverages to public and private companies.
 
Bond & Specialty Insurance’s surety business in Brazil and Colombia is conducted through Junto Holding Brasil S.A. (Junto) and Junto Holding Latam S.A. in Brazil. The Company owns 49.5% of both Junto, a market leader in surety coverages in Brazil, and Junto Holding Latam S.A., which owns a majority interest in JMalucelli Travelers Seguros S.A., a Colombian surety provider. These joint venture investments are accounted for using the equity method and are included in “other investments” on the consolidated balance sheet.
 
Personal Insurance - Personal Insurance offers a broad range of property and casualty insurance products and services covering individuals’ personal risks, primarily in the United States, as well as in Canada. The primary products of automobile and homeowners insurance are complemented by a broad suite of related coverages.

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