BOSTON, MA — November 1, 2024 — Wayfair Inc. (“Wayfair,” “we,” or “our”) (NYSE: W), one of the world’s largest destinations for the home, today reported financial results for its third quarter ended September 30, 2024.

•Total net revenue of $2.9 billion, decreased $60 million, down 2.0% year over year

•U.S. net revenue of $2.5 billion, decreased $60 million, down 2.3% year over year

•International net revenue of $372 million and International Net Revenue Constant Currency Growth remained constant year over year

•Gross profit was $873 million, or 30.3% of total net revenue

•Net loss was $74 million and Non-GAAP Adjusted EBITDA was $119 million

•Diluted loss per share was $0.60 and Non-GAAP Adjusted Diluted Earnings Per Share was $0.22

•Net cash provided by operating activities was $49 million and Non-GAAP Free Cash Flow was ($9) million

•Cash, cash equivalents and short-term investments totaled $1.3 billion and total liquidity was $1.9 billion, including availability under our revolving credit facility

“Q3 marked another proofpoint of resilience for Wayfair with further market share capture in the face of sustained challenges in the category. Once again, we navigated a dynamic consumer environment while driving further discipline on costs to achieve a mid-single-digit Adjusted EBITDA margin for the second quarter in a row. As I’ve mentioned before, our north star is driving Adjusted EBITDA dollars in excess of equity-based compensation and capital expenditures, and we’re pleased to be making noteworthy improvements across each of these fronts,” said Niraj Shah, CEO, co-founder and co-chairman, Wayfair.

Shah continued, “We remain laser-focused on delivering healthy profitability while setting ourselves up for success as the category rebounds. The core goal across each of our initiatives in 2024 is to foster customer loyalty and spur repeat business while driving economic value. We're not just aiming for short-term gains, but building long-lasting relationships with our customers that will be accretive on both the top and bottom lines.”

•Active customers totaled 21.7 million as of September 30, 2024, a decrease of 2.7% year over year

•LTM net revenue per active customer was $545 as of September 30, 2024, an increase of 1.3% year over year

•Orders per customer, measured as LTM orders divided by active customers, was 1.85 for the third quarter of 2024, compared to 1.83 for the third quarter of 2023

•Orders delivered in the third quarter of 2024 were 9.3 million, a decrease of 6.1% year over year

•Repeat customers placed 79.9% of total orders delivered in the third quarter of 2024, compared to 79.7% in the third quarter of 2023

•Repeat customers placed 7.4 million orders in the third quarter of 2024, a decrease of 6.3% year over year

•Average order value was $310 in the third quarter of 2024, compared to $297 in the third quarter of 2023

•63.0% of total orders delivered were placed via a mobile device in the third quarter of 2024, compared to 61.7% in the third quarter of 2023

(1) The number of active customers represents the total number of individual customers who have purchased at least once directly from our sites during the preceding twelve-month period. The change in active customers in a reported period captures both the inflow of new customers as well as the outflow of existing customers who have not made a purchase in the last twelve months. We view the number of active customers as a key indicator of our growth.

(2) LTM net revenue per active customer represents our total net revenue in the last twelve months divided by our total number of active customers for the same preceding twelve-month period. We view LTM net revenue per active customer as a key indicator of our customers’ purchasing patterns, including their initial and repeat purchase behavior.

(3) Orders delivered represent the total orders delivered in any period, inclusive of orders that may eventually be returned. As we ship a large volume of packages through multiple carriers, actual delivery dates may not always be available, and as such we estimate delivery dates based on historical data. We recognize net revenue when an order is delivered, and therefore orders delivered, together with average order value, is an indicator of the net revenue we expect to recognize in a given period. We view orders delivered as a key indicator of our growth.

(4) We define average order value as total net revenue in a given period divided by the orders delivered in that period. We view average order value as a key indicator of the mix of products on our sites, the mix of offers and promotions and the purchasing behavior of our customers.

Wayfair will host a conference call and webcast to discuss its third quarter 2024 financial results today at 8 a.m. (ET). Investors and participants should register for the call in advance by visiting https://bit.ly/3AjK2fc. After registering, instructions will be shared on how to join the call. The call will also be available via live webcast at https://bit.ly/4hfCcE7. An archive of the webcast conference call will be available shortly after the call ends on Wayfair’s Investor website at investor.wayfair.com. Important information may be disseminated initially or exclusively via the Investor website; investors should consult the site to access this information.

Wayfair is the destination for all things home, and we make it easy to create a home that is just right for you. Whether you're looking for that perfect piece or redesigning your entire space, Wayfair offers quality finds for every style and budget, and a seamless experience from inspiration to installation.

The Wayfair family of brands includes:

•Wayfair: Every style. Every home.

•AllModern: All of modern made simple.

•Birch Lane: Classic style for joyful living.

•Joss & Main: The ultimate style edit for home.

•Perigold: The destination for luxury home.

•Wayfair Professional: A one-stop Pro shop.

Wayfair generated $11.8 billion in net revenue for the twelve months ended September 30, 2024 and is headquartered in Boston, Massachusetts with global operations.

Tara Lambropoulos

PR@wayfair.com

James Lamb

IR@wayfair.com

This press release contains forward-looking statements within the meaning of federal and state securities laws. All statements other than statements of historical fact contained in this press release, including statements regarding our investment plans and anticipated returns on those investments, our future customer growth, our future results of operations and financial position, including our financial outlook, profitability goals, business strategy, plans and objectives of management for future operations, and, the impact of macroeconomic events and our response to such events, are forward-looking statements. In some cases, you can identify forward-looking statements by terms such as “may,” “will,” “should,” “expects,” “plans,” “anticipates,” “continues,” “could,” “intends,” “goals,” “target,” “projects,” “contemplates,” “believes,” “estimates,” “predicts,” “potential,” or the negative of these terms or other similar expressions.

Forward-looking statements are based on current expectations of future events. We cannot guarantee that any forward-looking statement will be accurate, although we believe that we have been reasonable in our expectations and assumptions. Investors should realize that if underlying assumptions prove inaccurate or that known or unknown risks or uncertainties materialize, actual results could vary materially from our expectations and projections. Investors are therefore cautioned not to place undue reliance on any forward-looking statements. We believe that these risks and uncertainties include, but are not limited to, adverse macroeconomic conditions, including rising and fluctuating interest rates and inflation, slower growth or the potential for recession, disruptions in the global supply chain, conditions affecting the retail environment for products we sell, and other matters that influence consumer spending and preferences, as well as our ability to plan for and respond to the impact of these conditions; our ability to acquire and retain customers in a cost-effective manner; our ability to increase our net revenue per active customer; our ability to build and maintain strong brands; our ability to manage our growth and expansion initiatives; and our ability to expand our business and compete successfully. A further list and description of risks, uncertainties and other factors that could cause or contribute to differences in our future results include the cautionary statements herein and in our most recent Annual Report on Form 10-K and in our other filings and reports with the Securities and Exchange Commission. We qualify all of our forward-looking statements by these cautionary statements.

These forward-looking statements speak only as of the date of this press release and, except as required by applicable law, we undertake no obligation to publicly update or revise any forward-looking statements contained herein, whether as a result of any new information, future events or otherwise.

(1) The following tables present net revenue attributable to our reportable segments for the periods indicated:

						Three Months Ended September 30,												Nine Months Ended September 30,
						2024						2023						2024						2023
						(in millions)
U.S. net revenue						$	2,512					$	2,572					$	7,633					$	7,772
International net revenue						372						372						1,097						1,117
Total net revenue						$	2,884					$	2,944					$	8,730					$	8,889

(2) Includes equity-based compensation and related taxes as follows:

						Three Months Ended September 30,												Nine Months Ended September 30,
						2024						2023						2024						2023
						(in millions)
Cost of goods sold						$	2					$	2					$	8					$	7
Customer service and merchant fees						4						7						15						23
Selling, operations, technology, general and administrative						92						137						300						434
Total equity-based compensation and related taxes						$	98					$	146					$	323					$	464

 

						Nine Months Ended September 30,
						2024						2023
						(in millions)
Cash flows from operating activities:
Net loss						$	(364)					$	(564)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization						297						312
Equity-based compensation expense						309						447
Amortization of discount and issuance costs on convertible notes						7						6
Impairment and other related net charges						2						14
Gain on debt extinguishment						—						(100)
Other non-cash adjustments						(5)						—
Changes in operating assets and liabilities:
Accounts receivable, net						(34)						140
Inventories						(7)						11
Prepaid expenses and other assets						3						19
Accounts payable and other liabilities						(53)						(94)
Net cash provided by operating activities						155						191
Cash flows for investing activities:
Purchase of short- and long-term investments						(37)						(4)
Sale and maturities of short- and long-term investments						33						229
Purchase of property and equipment						(53)						(101)
Site and software development costs						(121)						(154)
Net cash used in investing activities						(178)						(30)
Cash flows from financing activities:
Proceeds from issuance of convertible notes, net of issuance costs						—						678
Premiums paid for capped call confirmations						—						(87)
Payments to extinguish convertible debt						—						(514)
Other financing activities, net						3						—
Net cash provided by financing activities						3						77
Effect of exchange rate changes on cash, cash equivalents and restricted cash						(6)						3
Net (decrease) increase in cash, cash equivalents and restricted cash						(26)						241
Cash, cash equivalents and restricted cash
Beginning of period						$	1,326					$	1,050
End of period						$	1,300					$	1,291

To supplement our condensed consolidated financial statements presented in accordance with generally accepted accounting principles (“GAAP”), this earnings release and the accompanying tables and the related earnings conference call contain certain non-GAAP financial measures, including Adjusted EBITDA, Adjusted EBITDA Margin, Free Cash Flow, Adjusted Diluted Earnings or Loss per Share and Net Revenue Constant Currency Growth. We use these non-GAAP financial measures internally in analyzing our financial results and believe they are useful to investors, as a supplement to GAAP measures, in evaluating our ongoing operational performance. We have provided a reconciliation of these non-GAAP financial measures to the most directly comparable GAAP financial measure in this earnings release.

We calculate Adjusted EBITDA as net income or loss before depreciation and amortization, equity-based compensation and related taxes, interest income or expense, net, other income or expense, net, provision or benefit for income taxes, net, non-recurring items and other items not indicative of our ongoing operating performance. Adjusted EBITDA Margin is calculated by dividing Adjusted EBITDA by Net Revenue. We disclose Adjusted EBITDA because it is a key measure used by our management and board of directors to evaluate our operating performance, generate future operating plans and make strategic decisions regarding the allocation of capital. In particular, we believe the exclusion of certain expenses in calculating Adjusted EBITDA facilitates operating performance comparisons on a period-to-period basis as these costs may vary independent of business performance. For instance, we exclude the impact of equity-based compensation and related taxes as we do not consider this item to be indicative of our core operating performance. Investors should, however, understand that equity-based compensation and related taxes will be a significant recurring expense in our business and an important part of the compensation provided to our employees. Accordingly, we believe that Adjusted EBITDA provides useful information to investors and others in understanding and evaluating our operating results in the same manner as our management and board of directors.

We calculate Free Cash Flow as net cash provided by or used in operating activities less net cash used to purchase property and equipment and site and software development costs (collectively, “Capital Expenditures”). We disclose Free Cash Flow because it is an important indicator of our business performance as it measures the amount of cash we generate. Accordingly, we believe that Free Cash Flow provides useful information to investors and others in understanding and evaluating our operating results in the same manner as our management.

We calculate Adjusted Diluted Earnings or Loss per Share as net income or loss plus equity-based compensation and related taxes, provision or benefit for income taxes, net, non-recurring items, other items not indicative of our ongoing operating performance, and, if dilutive, interest expense associated with convertible debt instruments under the if-converted method divided by the weighted-average number of shares of common stock used in the computation of diluted earnings or loss per share. Accordingly, we believe that these adjustments to our adjusted diluted net income or loss before calculating per share amounts for all periods presented provide a more meaningful comparison between our operating results from period to period.

We calculate Net Revenue Constant Currency Growth by translating the current period local currency net revenue by the currency exchange rates used to translate the financial statements in the comparable prior-year period. We disclose Net Revenue Constant Currency Growth because it is an important indicator of our operating results. Accordingly, we believe that Net Revenue Constant Currency Growth provides useful information to investors and others in understanding and evaluating trends in our operating results in the same manner as our management.

We calculate forward-looking non-GAAP financial measures based on internal forecasts that omit certain amounts that would be included in forward-looking GAAP financial measures. We do not attempt to provide a reconciliation of forward-looking non-GAAP financial measures to forward looking GAAP financial measures because forecasting the timing or amount of items that have not yet occurred and are out of our control is inherently uncertain and unavailable without unreasonable efforts. Further, we believe that such reconciliations would imply a degree of precision and certainty that could be confusing to investors. Such items could have a substantial impact on GAAP measures of financial performance.

The non-GAAP financial measures have limitations as analytical tools. We do not, nor do we suggest that investors should consider such non-GAAP financial measures in isolation from, or as a substitute for, financial information prepared in accordance with GAAP. Investors should also note that the non-GAAP financial measures we use may not be the same non-GAAP financial measures and may not be calculated in the same manner as that of other companies, including other companies in our industry.

The following table reflects the reconciliation of net income or loss to Adjusted EBITDA and Adjusted EBITDA margin for each of the periods indicated:

									Three Months Ended September 30,												Nine Months Ended September 30,
									2024						2023						2024						2023
									(in millions)
Reconciliation of Adjusted EBITDA:
Net loss									$	(74)					$	(163)					$	(364)					$	(564)
Depreciation and amortization									94						106						297						312
Equity-based compensation and related taxes									98						146						323						464
Interest expense, net									5						5						15						15
Other (income) expense, net									(8)						4						(3)						2
Provision for income taxes, net									3						2						8						6
Other:
Impairment and other related net charges (1)									1						—						2						14
Restructuring charges (2)									—						—						79						65
Gain on debt extinguishment (3)									—						—						—						(100)
Adjusted EBITDA									$	119					$	100					$	357					$	214
Net revenue									$	2,884					$	2,944					$	8,730					$	8,889
Net loss margin									(2.6)		%				(5.5)		%				(4.2)		%				(6.3)		%
Adjusted EBITDA Margin									4.1		%				3.4		%				4.1		%				2.4		%
(1)			During the three and nine months ended September 30, 2024, we recorded charges of $1 million and $2 million, respectively, related to changes in sublease market conditions for U.S. office locations. During the nine months ended September 30, 2023, we recorded charges of $14 million, inclusive of $5 million related to consolidation of certain customer service centers and $9 million related to construction in progress assets at identified U.S. locations.
(2)			During the nine months ended September 30, 2024, we incurred $79 million of charges consisting primarily of one-time employee severance and benefit costs associated with the January 2024 workforce reductions. During the nine months ended September 30, 2023, we incurred $65 million of charges consisting primarily of one-time employee severance and benefit costs associated with the January 2023 workforce reductions.
(3)			During the nine months ended September 30, 2023, we recorded a $100 million gain on debt extinguishment upon repurchase of $83 million in aggregate principal amount of our 2024 Notes and $535 million in aggregate principal amount of our 2025 Notes.

The following table presents Adjusted EBITDA attributable to our segments, and the reconciliation of net income or loss to Adjusted EBITDA is presented in the preceding table:

						Three Months Ended September 30,												Nine Months Ended September 30,
						2024						2023						2024						2023
						(in millions)
Segment Adjusted EBITDA:
U.S.						$	141					$	123					$	461					$	313
International						(22)						(23)						(104)						(99)
Adjusted EBITDA						$	119					$	100					$	357					$	214

The following table presents a reconciliation of net cash provided by or used in operating activities to Free Cash Flow for each of the periods indicated:

						Three Months Ended September 30,												Nine Months Ended September 30,
						2024						2023						2024						2023
						(in millions)
Net cash provided by operating activities						$	49					$	121					$	155					$	191
Purchase of property and equipment						(17)						(30)						(53)						(101)
Site and software development costs						(41)						(49)						(121)						(154)
Free Cash Flow						$	(9)					$	42					$	(19)					$	(64)

A reconciliation of the numerator and denominator for diluted earnings or loss per share, the most directly comparable GAAP financial measure, to the numerator and denominator for Adjusted Diluted Earnings or Loss per Share, in order to calculate Adjusted Diluted Earnings or Loss per Share is as follows:

						Three Months Ended September 30,												Nine Months Ended September 30,
						2024						2023						2024						2023
						(in millions, except per share data)
Numerator:
Numerator for basic and diluted loss per share - net loss						$	(74)					$	(163)					$	(364)					$	(564)
Adjustments to net loss
Equity-based compensation and related taxes						98						146						323						464
Provision for income taxes, net						3						2						8						6
Other:
Impairment and other related net charges						1						—						2						14
Restructuring charges						—						—						79						65
Gain on debt extinguishment						—						—						—						(100)
Numerator for Adjusted Diluted Earnings (Loss) per Share - Adjusted net income (loss)						$	28					$	(15)					$	48					$	(115)
Denominator:
Denominator for basic and diluted loss per share - weighted-average number of shares of common stock outstanding						123						116						122						113
Adjustments to effect of dilutive securities:
Restricted stock units						—						—						1						—
Denominator for Adjusted Diluted Earnings (Loss) per Share - Adjusted weighted-average number of shares of common stock outstanding after the effect of dilutive securities						123						116						123						113
Diluted Loss per Share						$	(0.60)					$	(1.40)					$	(2.98)					$	(4.99)
Adjusted Diluted Earnings (Loss) per Share						$	0.22					$	(0.13)					$	0.38					$	(1.02)