TalkTalk Joins Forces With NiCE To Deploy CXone Mpower In Mission To

Revolutionize Customer Experience

The UK connectivity provider is embracing cutting-edge technology to transform business with NiCE’s

AI-powered platform

Hoboken, N.J., July 1, 2025 – NiCE (Nasdaq: NICE) today announced that TalkTalk, one of the UK’s largest connectivity providers, has taken another step forward in its mission to become the UK’s most recommended Wi-Fi provider by harnessing NiCE’s AI-powered customer service automation platform, CXone Mpower.

As part of transformation plans aimed at radically simplifying its business and revolutionizing customer experience, the collaboration will enable TalkTalk to combine multiple existing operating systems into one powerful, unified AI platform, CXone Mpower.

The platform will empower front-line agents by streamlining end-to-end customer service processes and – through built-in AI technology – equip them with intelligent automated writing tools and the most relevant answers in real-time. The technology will reduce the need for manual interventions and enable agents to stay focused on customers during conversations.

With CXone Mpower, TalkTalk hopes to provide faster response times, more accurate resolutions, and a truly seamless experience for customers. It forms part of a broader strategy to adopt innovative and flexible technologies to simplify TalkTalk’s operating platform and provide a more customer-friendly offering.

Neil Smith, Chief Operating Officer, TalkTalk, said: “We are transforming our approach to customer service to meet the expectations of today’s digitally connected customers. Partnering with NiCE will give us a powerful and practical customer service platform powered by AI, enabling us to provide faster resolutions and a better customer experience.”

Darren Rushworth, President, NiCE International, said: “We are extremely thrilled to be working with TalkTalk at such a pivotal point in their customer service transformation. By unifying operations with CXone Mpower, TalkTalk is eliminating inefficiencies and setting a new benchmark for AI-driven customer service in the UK telecom industry. Their commitment to innovation ensures they remain at the forefront of delivering seamless, scalable, and automated customer experiences. This will be a game-changer for TalkTalk, its customers and employees.”

Neil Smith and Bhavesh Panchal, Head of Channels and Digital Adoption at TalkTalk, will be delivering a keynote presentation on the business’ digital-first transformation and more at NiCE’s Interactions International 2025 event, taking place in London on 2nd July. Register here.

About TalkTalk

TalkTalk is the UK’s largest value for money connectivity provider with broadband, TV and phone customers. Since entering the market in the early 2000s, we’ve had a proud history as an innovative challenger believing that connectivity should be simple, affordable, reliable, and fair. TalkTalk is the consumer business of the TalkTalk Group, headquartered in its Soapworks HQ in Salford, Greater Manchester.

Investors

---

Staysure Selects NiCE to Deliver Seamless Insurance Experiences for the

Modern Traveler with CXone Mpower

Staysure is enhancing customer journeys with NiCE’s AI platform to meet rising digital-first expectations

and set new standards for service excellence in travel insurance across Europe

 

Hoboken, N.J., July 2, 2025 – NiCE (Nasdaq: NICE) today announced that Staysure, the UK’s leading travel insurance provider, is accelerating its mission to become Europe’s largest travel insurer by transforming its customer service operations with NiCE’s AI-driven platform, CXone Mpower. This deployment reinforces Staysure’s commitment to delivering seamless, personalized, and trustworthy digital travel insurance experiences. CXone Mpower was chosen through a competitive tender process for its ability to fast-track digital transformation and deliver a modern, AI-powered customer experience.

CXone Mpower enables Staysure to seamlessly integrate digital channels, including WhatsApp, SMS, and chat, alongside voice, delivering a truly fluid omnichannel experience that bridges online and offline interactions while elevating digital engagement. CXone Mpower’s Copilot and Expert capabilities will also provide real-time, AI-driven support to Staysure’s exceptional human service team, centralizing the organization’s knowledge base through CXone Mpower Expert and delivering intelligent guidance at every interaction with CXone Mpower Copilot. This unified, platform approach will help Staysure’s agents navigate the complexities of travel insurance, from diverse policies and healthcare nuances to individual customer needs. As a result, Staysure can accelerate agent training, reduce onboarding time, and consistently deliver higher-quality service through the power of AI and automation.

 

Commenting on the announcement Alistair Hadfield, COO, Staysure. “In today’s digital-first world, NiCE’s CXone Mpower platform provides the flexibility and scalability essential for fuelling our growth, while cultivating a culture of continuous improvement. Its advanced AI ensures we’re not just meeting today’s digital demands but are also prepared for the evolving needs of the travelers of tomorrow by providing true end-to-end automation.”

 

“CXone Mpower positions Staysure to scale efficiently and seize emerging opportunities within the European travel insurance market,” said Darren Rushworth, President, NiCE International. “By adopting NiCE’s AI platform for its customer service operations, Staysure is not only meeting the evolving demands of travelers today but can set new standards for service excellence in the future, leveraging cutting-edge capabilities. We also extend our gratitude to our partners at SVL, whose collaboration and expertise supported Staysure in progressing through the ambitious process.”

 

To further enhance service quality, Staysure is also leveraging NiCE’s AI-powered automation for Quality Management and sentiment analysis. By automatically reviewing 100% of customer interactions, Staysure gains critical insights into customer sentiment, call drivers, and service performance. This data-driven approach streamlines both compliance and complaints.

 

  

 

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.  

 

 

 

---

NiCE Unveils 2025 International CX Excellence Award Winners, Spotlighting

the Game-Changers in AI-Driven Customer Service Automation

 

This year’s winners highlight the transformative impact of CXone Mpower, from measurable cost

efficiencies to speedier resolution, and enhancing the experience across the entire customer service journey

 

Hoboken, N.J., July, 3, 2025 – NiCE (Nasdaq: NICE) today announced the winners of its 2025 International CX Excellence Awards, honoring organizations from across EMEA and APAC that are redefining customer service with NiCE’s advanced AI and automation platform, CXone Mpower. The eight honorees were celebrated at NiCE’s Interactions International 2025 event in London, the industry’s premier CX event. This year’s winners exemplify how cutting-edge AI and automation can unlock standout operational and business results, bringing to life NiCE’s vision: a NiCE world where connected, seamless, and happier experiences are the rule, not the exception.

The CX Excellence Award winners demonstrated game-changing results in one of the seven below categories:

AI Trailblazer of the Year – Showcasing organizations at the forefront of innovation, leveraging NiCE’s purpose-built AI capabilities to redefine customer experience and set new standards for the future of CX. The winner is Lloyd’s Banking Group.

Excellent Customer Service Automation – Showcasing organizations automating the entire service journey, from intent to resolution, by harnessing CXone Mpower’s complete CX AI-powered platform. The winner is Halfords.

Excellent CX Platform Use – Recognizing organizations that have successfully harnessed the full capabilities of the CXone Mpower AI-powered platform, seamlessly orchestrating workflows, agents, and knowledge with unparalleled scale and precision. The winner is Carnival UK.

Excellent Interaction Orchestration – Recognizing mastery in orchestrating seamless interactions across all channels - voice and digital, synchronous and asynchronous, inbound and outbound, AI and human. The winner is IAG.

Excellent Workforce Management and Augmentation – Honoring organizations harnessing CXone Mpower to elevate every role across the enterprise with AI-powered real-time guidance and decision support, driving performance at every level. The winner is Newcastle Strategic Solutions.

President’s and Judges’ Choice – Celebrating organizations recognized for their bold vision, pioneering innovation and outstanding outcomes, selected by NiCE leadership and an expert judging panel of judges for setting new standards in customer experience. The winners are Openreach and 2degrees.

Overall CX Excellence – Highlighting organizations that have demonstrated exceptional creativity, execution and success in leveraging NiCE solutions to deliver real, measurable impact. The winner is TalkTalk.

Darren Rushworth, President, NiCE International, said, “In an environment where EMEA and APAC organizations must demonstrate tangible value from every AI initiative, this year’s CX Excellence Award winners are leading by example. By embracing CXone Mpower’s AI-driven platform, these organizations have streamlined operations, boosted customer satisfaction, and reimagined what is possible in customer service. We’re proud to celebrate their game-changing achievements and their commitment to exceptional experiences.”

Investors

---

NiCE Actimize 2025 Fraud Insights Report Shows Scams Still the

Method of Choice in Attempted Fraud Transactions

Fraudsters are strategically targeting different payment types, underscoring the need for 

channel-specific fraud prevention strategies

Hoboken, N.J., July 7, 2025 — NiCE Actimize, a NiCE (NASDAQ: NICE) business, has released the "2025 NiCE Actimize Fraud Insights Report, U.S. Retail Payments Edition," which explores the latest findings on the evolution of fraud attacks across various transaction types, including check fraud, domestic and international wires, and Zelle payments. Utilizing NiCE Actimize’s collective intelligence and Federated Learning, the Fraud Insights report was developed by analyzing billions of banking and payments transactions.

According to the report, from 2023 to 2024, fraudsters’ focus shifted back slightly towards Account Takeover (ATO) Fraud from Scams, in terms of the overall value of attempts. Scams are still the method of choice across 57% of attempted fraud transactions; however, ATO fraud is showing no sign of disappearing.  From a volume perspective, there was a slight shift towards Scams to 52% in 2024 vs. 50/50 split in 2023.

In the U.S., the top fraud challenges vary significantly depending on whether the focus is on value (dollar amount of the transactions) or volume (number of transactions), the report says. The most notable development since last year’s report, concerns international wires. In 2024, the total value of international wire transactions declined 6% year over year, but the value of attempted fraud for international wires surged 40%. Additionally, Zelle transactions saw a 26% increase in value, accompanied by a 34% rise in attempted fraud.

The report’s data also revealed that 67% of all fraud is linked to just 7% of payments made to newly added payees—highlighting how fraudsters are exploiting when a new recipient is introduced into the payment flow.

“Industry collaboration is more crucial than ever. Sharing knowledge, expertise, and data helps us establish effective controls to safeguard financial institutions and their customers,” said Craig Costigan, CEO of NiCE Actimize. “With our decades of experience, we’ve developed solutions that go beyond payments and by leveraging advanced AI, we’ve improved model building and operational efficiency for comprehensive protection at every stage. The fraud management community has a strong history of innovation, a value that we at NiCE Actimize have embedded at the very core of our organization.”

The report also highlights that international wire fraud attempts are becoming more targeted and sophisticated, often involving social engineering tactics and mule accounts across borders. Financial institutions are seeing a rise in fraud rings exploiting weak onboarding controls in cross-border payment systems, making international wires a growing area of concern despite their relatively low transaction volume.

The report’s statistics also show that fraudsters are strategically targeting different payment types based on their characteristics—high-value fraud through checks and wires, and high-frequency, lower-value fraud through faster digital channels like Zelle. This underscores the need for channel-specific fraud prevention strategies.

 

Addressing the Surge In Fraud

With the increase in both the volume and complexity of scams, as the research reports, NiCE Actimize offers a comprehensive suite of solutions to help financial institutions stay ahead of these emerging threats. One such innovation is IFM Advanced Scam Prevention, which leverages machine learning and collective intelligence gathered from NiCE Actimize’s extensive global client network.

This solution is specifically designed to detect and prevent scams—currently the most prevalent fraud typology—by analyzing behavioral patterns, identifying suspicious counterparties, and sharing intelligence across institutions. By combining real-time analytics with a deep understanding of scam tactics, IFM Advanced Scam Prevention empowers organizations to proactively block fraudulent transactions before they occur."

Investors

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or  effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions,  including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

---

New York County Defender Services (NYCDS) is a prestigious public defense organization that has been serving New York City's most vulnerable communities since 1997. NYCDS offers exceptional legal representation to clients while advocating for systemic reforms in the criminal justice system. The firm's skilled trial attorneys vigorously defend individuals accused of crimes in Manhattan's criminal and supreme courts at no cost to the defendants. NYCDS addresses the various factors that lead to involvement in the criminal justice system, providing services that range from juvenile defense to social work. NYCDS has specialized units that focus on homicide and major crime defense, youth advocacy, civil defense, data and research, forensic social work, investigations, immigration, DNA and forensics, attorney specialists, corrections, re-entry programs, special litigation and policy, as well as paralegal support, administration, IT, and finance. NYCDS serves New York County, which is the twenty-second most populous county in the United States, encompassing all of Manhattan, NY, where approximately 1.69 million people currently reside. More info at https://nycds.org/.

NiCE Actimize X-Sight AML Solutions Selected by Aberdeen Group to

Enhance Its Financial Crime Operations

Hoboken, N.J., July 14, 2025 – NiCE Actimize, a NiCE (NASDAQ: NICE) business, today announced that Aberdeen Group, a UK-based global investment management firm headquartered in Edinburgh, has selected NiCE Actimize’s X-Sight Suspicious Activity Monitoring (SAM) and Watch List Screening solutions as part of its financial crime operations. These are part of NiCE Actimize’s advanced portfolio of anti-money laundering (AML) solutions which address financial services institutions’ (FIs) most pressing challenges.

Harnessing the power of advanced analytics to detect suspicious activity with pinpoint accuracy, NiCE Actimize’s SAM employs sophisticated machine learning and graph-based analytics to uncover patterns of illicit behaviors and suspicious transactions.

NiCE Actimize's proven AI-powered screening solution, WL-X, provides advanced matching techniques, predictive analytics and seamless access to extensive global lists and data sources for party and real-time transaction screening. WL-X provides the power to identify high-risk customers and counterparties quickly and with precision.

Notes Craig Costigan, CEO, NiCE Actimize, “Our industry-leading anti-money laundering portfolio provides a comprehensive view of potential risks. Not only does its multi-tiered approach enhance the ability to catch suspicious activity early, but it also ensures comprehensive protection against evolving financial crime threats. We look forward to continuing to work with Aberdeen to enhance the effectiveness of its financial crime prevention.”

For more information:

Aberdeen Group Plc

At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. As of 31 March 2025, we managed and administered £500.1bn of our clients’ assets.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.  

 

 

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.   

  

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or  effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions,  including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. 

---

Hoboken, N.J., July 15, 2025 – NiCE (Nasdaq: NICE) announced today that its leading AI-powered criminal justice digital transformation platform, Evidencentral, which is designed for managing digital evidence, has achieved a significant milestone. It now supports over 37 million active criminal cases and manages more than 240 million digital evidence items. This highlights the platform's widespread use by public safety and criminal justice agencies worldwide.

The rapid adoption of technology in the criminal justice system is leading to significant growth in the amount of digital evidence available. It's estimated that ninety percent of criminal cases now depend on some form of digital evidence, which comes from various sources, including body-worn, interview room, CCTV, and doorbell cameras, cell phones, and emergency dispatch systems. While digital evidence plays a crucial role in criminal justice, managing it is becoming increasingly challenging. This challenge often leads to case backlogs and delays in the justice process, with millions of cases piling up and thousands dismissed each year due to evidence-related issues.

NiCE’s cloud-based Evidencentral platform helps everyone involved in the criminal justice process – law enforcement agencies, prosecutors, public defenders, courts and correctional institutions – work better together to achieve timelier justice, by radically transforming the way digital evidence is collected, analyzed, managed, stored and shared.

Chris Wooten, Executive Vice President, NiCE, commented, “With our best-in-class Evidencentral solution currently being used by criminal justice agencies around the world to manage close to a quarter-billion evidence items, NiCE is leading the way in criminal justice digital transformation. Our platform leverages AI, analytics and workflow automation to help everyone involved in the criminal justice process get a complete view of the truth, while also working smarter and more efficiently.”

Evidencentral accomplishes this by:

Automating evidence intake: Evidencentral eliminates the time-consuming and resource-intensive tasks of tracking down and manually downloading, copying and re-uploading digital evidence. Automated evidence intake ensures everyone gets timely access to the evidence they need, sooner, and all in one place.

Providing a comprehensive view of evidence across cases: With digital evidence indexed, searchable and stored in the cloud, Evidencentral can intelligently connect evidence across old and new cases and even make suggestions to bolster current investigations and reduce cold case backlogs.

Empowering investigators and attorneys with built-in tools that save time, streamline trial preparation, and expedite the movement of cases through the justice system. This includes the ability to annotate evidence, create video and audio clips, and accurately transcribe and translate audio and video.

Contextualizing digital evidence on timelines and maps: Attorneys and investigators are no longer limited by fragmented evidence sources and can easily compile, view and replay videos from different camera sources, assembled in chronological order, or view where evidence originated on maps. This can also be replicated for juries in the courtroom.

Automating evidence sharing: Evidencentral offers a quick, secure, fully digital and traceable method for sharing digital evidence. This streamlines discovery, enhances collaboration, ensures evidence admissibility and promotes faster case resolution.

Investors

---