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NICE Actimize X-Sight ActOne Platform Redefines Financial Crime

Investigations with Agentic AI

NICE Actimize's Agentic AI harnesses advanced Machine Learning, NLP, and GenAI to

automate processes and engage human oversight when essential

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Hoboken, N.J., April 2, 2025 – NICE Actimize, a NICE (NASDAQ: NICE) business, today announced the availability of the next generation X-Sight ActOne which expands upon the robust and open architecture of X-Sight with Agentic AI capabilities that are foundational to transforming fraud and financial crime prevention programs. The Agentic AI capabilities orchestrate all fraud and financial crime prevention workflows on a single platform. X-Sight ActOne delivers a step change in the efficiency of financial crime prevention programs, transforming current analysis to be predictive, proactive, and automated.

Leveraging access to billions of financial transactions daily and an unmatched global perspective on confirmed fraud, money laundering, and trading misconduct, NICE Actimize's Agentic AI capabilities deliver analytic precision and investigator efficiency while supporting compliance with data privacy regulations through robust encryption, access controls, and role-based permissions.

The latest Agentic AI capabilities are now available via X-Sight ActOne's InvestigateAI which has the ability to understand financial institutions policies and procedures guidelines, the reasoning to recognize the context of an investigation and the agency to determine what data, data sources and Actimize-curated risk signals to leverage for accurate and fast decisioning. Investigate AI currently reduces investigation time by 50% or more.

Other capabilities of embedded Agentic-AI include:

"NICE Actimize's Agentic AI significantly enriches our X-Sight platform and our portfolio of solutions delivering exceptional value throughout the financial crime ecosystem. By harnessing advanced Machine Learning, NLP, and GenAI, X-Sight ActOne automates processes, engaging human oversight only when essential. This empowers financial institutions to scale operations and realize transformative cost and labor efficiencies," stated Craig Costigan, CEO, NICE Actimize.

"As criminal sophistication and regulatory demands intensify, financial services firms must strive to transform their financial crime operations and embrace technologies that drive both efficiency and effectiveness," noted Chuck Subrt, Head of Fraud & AML at Datos Insights. "Technologies such as NICE Actimize's Agentic AI enable organizations to move beyond traditional approaches and empower their investigators to focus on what they do best – apply human judgement to analysis and complex decision-making."

The X-Sight ActOne platform was developed for trust and transparency. Equipped with AI and advanced analytics, the platform delivers outcomes and empowers investigators with the intelligence required for swift, accurate, and efficient investigations. Every AI insight is traceable to its underlying data points, and all actions are accessible to users and auditors providing a clear rationale for each decision.

Please visit our website here for further information on NICE Actimize's Agentic AI capabilities.

Investors

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Hidalgo County Criminal District Attorney's Office Digitally Transforms Evidence

Management with NICE Justice

 

DA's Office for one of the most populous counties in Texas will deploy NICE's AI-powered solution to ensure justice gets done

Hoboken, N.J., April 3, 2025 – NICE (Nasdaq: NICE) today announced that the Hidalgo County Criminal District Attorney's Office has selected NICE Justice, one of the AI-powered solutions in NICE's Evidencentral platform, to digitally transform evidence management, move cases through the justice system faster, and ensure justice gets done. With approximately one million residents, Hidalgo County is one of the most populous counties in Texas.

The cloud-based NICE Justice solution will digitally transform how attorneys and office staff receive, interact with, manage and share digital evidence. Freed from dealing with discs, drives, emails, and logging into multiple systems to manage and prepare evidence, attorneys and staff can focus on building and presenting compelling cases. NICE Justice also features built-in AI and automation capabilities for object detection, automated case building, video and audio transcription and translation, optical character recognition (OCR), analytics and finding evidence connections. Additionally, NICE Justice enables customizable retention of case evidence in a cloud-based solution that is both scalable and secure.

Hidalgo County Criminal District Attorney Terry Palacios, said, "The Hidalgo County District Attorney's Office is dedicated to seeking the truth and ensuring justice gets done, to giving victims a voice and prosecuting offenders vigorously and fairly. Digital evidence is essential to this mission, but without a system in place to manage our growing digital evidence intake, trial preparation, and comply with discovery obligations, staff can get overwhelmed. With our investment in NICE Justice, we're leading the way in digitally transforming evidence management, to move cases through the justice system faster, and ensure defendants' due process rights are protected through thorough and timely discovery."

Chris Wooten, Executive Vice President, NICE, commented, "The manual work of managing digital evidence can slow the pace of justice. Powered by AI, analytics and workflow automation, NICE Justice removes the manual hurdles involved in managing digital evidence, so attorneys can focus on building cases, and get the complete view of the truth that justice demands."

With a substantial criminal caseload of 24,000 to 30,000 cases annually, ranging from Class 'B' Misdemeanors to Capital Felony offenses, the Hidalgo County District Attorney's office receives evidence from more than 25 different law enforcement agencies. There is no uniform format or method for submitting evidence and most of it arrives on discs and thumb drives, without needed video players. The office also needs to comply with discovery mandates to share evidence with defense counsel which increases staff workload significantly. The cumbersome process of downloading, uploading and copying digital evidence is repeated thousands of times every week.

NICE Justice simplifies and streamlines evidence intake by providing a single, secure online portal for law enforcement agencies to share digital evidence. Uploaded evidence is automatically organized in NICE Justice digital case folders in the cloud to jumpstart case-building. With complete digital evidence consolidated in one place, and the ability to view video and other evidence chronologically on timelines, NICE Justice makes it easy to discover all the facts of a case, to ensure that victims' rights are protected.

NICE Justice also features integrated tools to streamline trial preparation, such as the ability to create video clips, redact evidence, and transcribe and translate audio. The solution also provides a secure, seamless and fully trackable method for sharing discovery with defense attorneys, eliminating the need to manually copy evidence onto CDs and disks.

About the Hidalgo County Criminal District Attorney's Office

Under the leadership of District Attorney Toribio "Terry" Palacios​, the Hidalgo County Criminal District Attorney's Office is dedicated to providing justice and protecting the people of Hidalgo County, directly impacting the lives of thousands of Hidalgo County families. With jurisdiction over all criminal cases, the Office takes a holistic approach to justice to reduce recidivism. The Office's various divisions are laser-focused on ensuring justice. The Office participates in many events annually to promote awareness of key issues, including human trafficking and domestic violence. Located in the Rio Grande Valley on the US-Mexico border, Hidalgo County is one of the most populous counties in Texas. More info at https://www.hidalgocounty.us/ and https://hidalgocountyda.com/.

NICE Public Safety & Justice

With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE's Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it's responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com

Investors

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the "Company"). In some cases, such forward-looking statements can be identified by terms such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," "estimate," or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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NICE Actimize Introduces Xceed AI Agents for Faster, Smarter Fraud and FinCrime

Prevention

As part of its Xceed AI FRAML solutions, these advanced AI agents are specialized in critical areas of fraud

detection and AML compliance

Hoboken, N.J., April 7, 2025 – NICE Actimize, a NICE (NASDAQ: NICE) business, today announced the availability of powerful Xceed AI agents to be embedded into Xceed AI FRAML solutions. Xceed AI agents, operating as partners, continuously learn and adapt to evolving threats while specializing in the critical functional areas within AML, fraud detection, and compliance. The result is a workforce where human analysts and AI collaborate seamlessly, tackling financial crime smarter, faster, and better than before.  

Xceed AI agents are designed to combat fraud and financial crime, integrating seamlessly into workflows to identify emerging risks and reduce operational strain. Their capabilities range from learning and automating basic work routines and improving detection to decisioning with analysts in the loop.

These advanced AI agents, powered by Xceed AI's intelligence and fraud and financial crime expertise, automate key workflows such as alert triage, backlog categorization, and high-risk case summarization. With conversational adaptability, advanced clustering, they enhance analyst workflows, reduce false positives, and provide contextual, real-time recommendations for more effective fraud and financial crime detection and management.

"Bad actors are not only exploiting the accessibility of modern banking but also leveraging AI and generative AI to accelerate and enhance the sophistication of their schemes," explained Craig Costigan, CEO, NICE Actimize. "This has dramatically increased the pace and complexity of detecting fraud and financial crime, leaving financial institutions (FIs) overwhelmed by rising alert volumes and false positives. Xceed AI agents represent a new paradigm for financial institutions empowering them to think bigger, act faster, and stay ahead of the curve in a world that demands constant vigilance and adaptability."

Among NICE Actimize's Xceed AI agents additional specializations are its abilities to: 

Powered by advanced AI, machine learning, and generative AI, NICE Actimize's Xceed AI FRAML unifies fraud detection and AML compliance into a seamless SaaS platform. Tailored for ease of use, speed, and efficiency, it helps institutions stay ahead of fraud and financial crime empowering analysts to focus on high-value decisions while ensuring robust regulatory compliance and real-time fraud detection.

Please visit our website here for further information on NICE Actimize AI-guided agents and capabilities.

Investors

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NICE Actimize Recognized as a Leader in Anti-Money Laundering Solutions Report

with Highest Scores Possible in All Ten Criteria within Current Offering Category

NICE Actimize received the highest possible scores in 14 criteria including data integration, watchlist
management and screening, and case management

Hoboken, N.J., April 8, 2025 – NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that it has been recognized as a Leader in Anti-Money Laundering solutions by Forrester Research, a leading global research and advisory firm. The analyst firm included NICE Actimize among the most significant vendors in the market, in its recent report titled, "The Forrester Wave(TM):  Anti-Money Laundering Solutions, Q2 2025."

NICE Actimize received the highest possible scores across all ten criteria within the current offering category. The current offering criteria receiving these scores were AI/ML based risk scoring, data integration, administrator management, watchlist management and screening, rules-based risk scoring and alerting, support for transaction types, queue definitions and alert routing, case management, 3rd party integrations, and reporting.

NICE Actimize also received highest scores possible in the Forrester evaluation in the vision, adoption, pricing flexibility and transparency and community criteria within the strategy category.

"Forrester's take," according to the report was, "The solution is a great fit for enterprises looking for a combined AML and fraud management (FRAML) solution on-premises or in the cloud."

Commenting on NICE Actimize's overall product strategy, the report noted, "NICE Actimize excels in migrating its offerings to the cloud. Its use of genAI across all areas for AML and its collaboration with global regulators…elevate the vendor's vision above others. Strong adoption-boosting strategies include ongoing free health checks and model/library updates."

With respect to its solutions capabilities, the Forrester report stated, "Data integration capabilities, schema setup and mapping both use genAI and are intuitive. Its rules-based transaction risk scoring is powerful and ahead of the competition. Data scientists can choose from a catalog of built in, productized AI and (machine learning) ML risk-scoring models for transaction monitoring."

"We have significantly invested in our solutions roadmap to offer the most advanced AML solutions available on the market today, including advanced and generative AI, and we will continue to innovate in these technologies," said Craig Costigan, CEO, NICE Actimize. "We are honored that Forrester recognizes us as a leader in its 2025 anti-money laundering solutions report." 

 

To access a complimentary copy of "The Forrester Wave(TM): Anti-Money Laundering Solutions, Q2 2025," please visit this page here. 

 

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here .

 

Additional assets:

With NICE (Nasdaq: NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world's #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com,

Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET

Investors

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the "Company"). In some cases, such forward-looking statements can be identified by terms such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," "estimate," or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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NICE Named a Leader in CCaaS by Independent Research Firm

NICE recognized as a Leader for CXone Mpower, receiving the highest scores in 17 criteria and top ranked in the

Strategy category

Hoboken, N.J., April 10, 2025 – NICE (Nasdaq: NICE) today announced that NICE has been recognized as a Leader in Contact Center as a Service by Forrester Research. The Forrester Wave(TM): Contact-Center-As-A-Service (CCaaS) Platforms, Q2 2025 report identifies NICE among the most significant cloud contact center platforms in the market.

For a copy of the report, click here.

"The NICE CXone Mpower platform provides the broadest capability set in the industry with leading CCaaS, workforce management (WFM), and analytics capabilities. The company uses its broad product functionality and significant resources to bring value to many brands on a global scale," according to the report, authored by Max Ball, Vice President and Principal Analyst, Forrester.

For companies seeking a cloud contact center provider, Forrester's independent research provides in-depth analysis and insights to aid in the decision-making process. The Forrester report states, "NICE is a best fit for brands looking for a proven solution with broad capabilities and a strong track record of success."

NICE received the highest possible scores in 17 criteria, including Innovation, Agent Assist Tools, Agent Desktop & Workflow Automation, CRM/Back-End System Integration, Roadmap and Scalability and Reliability.

The report states, "NICE enjoys a significant market presence, strong revenue streams, and good fiscal management to enable continued leadership with its roadmap and approach to innovation."

"To us, this report showcases NICE's leadership as a leading AI platform for customer service," said Barry Cooper, President, CX Division, NICE. "Enterprises are no longer willing to settle for disconnected AI solutions that don't deliver real business impact. With CXone Mpower, we've built AI into the core of the platform, enabling seamless orchestration across every channel and touchpoint. This isn't about partial fixes—it's about driving true, end-to-end automation that transforms how businesses operate and delivers measurable outcomes that cut costs and elevate customer service."

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here .

Investors

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Exhibit 99.6

NICE Named Leader In 2025 Aragon Research GlobeTM for AI Agent Platforms in

the Intelligent Contact Center

CXone Mpower highlighted for delivering true end-to-end workflow automation for customer service

Hoboken, N.J., April 17, 2025 – NICE (Nasdaq: NICE) today announced that it has been named a Leader in the 2025 Aragon Research GlobeTM for AI Agent Platforms in the Intelligent Contact Center report. The Globe identified NICE for its strengths, notably its CXone Mpower AI platform orchestrating customer service workflows, agents and knowledge at impressive scale and precision driving predictive, proactive and personalized interactions. NICE recently introduced CXone Mpower Orchestrator, a groundbreaking solution that leverages AI to proactively analyze, optimize and automate customer-service workflows for high-value use cases across both front-office care and back-office operations. It reduces costs and delivers rapid resolutions from intent to closure.

Aragon also acknowledged NICE's global partner ecosystem as another strength. NICE's partner ecosystem is powered by customer-inspired partnerships. As customers push for faster, scalable outcomes, NICE aligns its partnership strategies to meet these demands. With a broad network of partners, NICE can quickly identify the right ones to drive success, ensuring it meets evolving customer needs with speed and precision.

Aragon Research analysts evaluated 21 providers in the market and the growing use cases for virtual agents in the Contact Center.

"AI Agent Platforms are transforming contact centers, enabling them to deliver better customer service and boost efficiency." said Jim Lundy, Founder and CEO of Aragon Research. "NICE's approach to distinguish itself includes its partner ecosystem and ability to automate complex workflows and deliver predictive, proactive, and personalized interactions."

Barry Cooper, President, CX Division, NICE, said, "Businesses have made it clear that they need a CX platform that supports and optimizes all the ways consumers and organizations interact. I believe being named a Leader in Aragon Research's AI Agent Platforms in the Intelligent Contact Center GlobeTM is an indicator of CXone Mpower's ability to unite human and AI agents on its single, AI platform. CXone Mpower is driving a new wave of productivity, efficiency, and innovation across every service touchpoint."

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind.

Investors

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