(Translation of Registrant’s Name into English)
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(Address of Principal Executive Offices)
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99.1
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NICE Actimize Launches ARCHIVE-X, a Comprehensive Communications Archiving and Records Management SaaS Solution, dated March 5, 2024.
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99.2
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NICE Expands Its Presence in Japan with Availability of CXone in Osaka, dated March 7, 2024
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99.3
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iQor Harnesses NICE CXone to Drive Digital Transformation in CX, dated March 12, 2024
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99.4
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NICE Actimize Leads Five Best-in-Class Rankings Across Critical Surveillance Categories in Datos Insights Impact Report, dated March 19, 2024
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99.5
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NICE Recognized as Best Digital Transformation Partner Company by 2024 Global Banking & Finance Review Awards, dated March 20, 2024
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99.6
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NICE Enlighten AutoSummary Wins 2024 BIG Innovation Award for Contact Center Innovation, dated March 21, 2024
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99.7
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NICE Delivers Major CX AI Milestone with Enlighten Managing 100 Million Customer Interactions Per Month, dated March 25, 2024
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99.8
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NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions, dated March 25, 2024
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99.9
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NICE Launches Next Generation of Enlighten Copilot, Delivering AI-Driven Augmentation to The Entire CX Workforce, dated March 26, 2024
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99.10
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NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center, dated March 27, 2024
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99.11
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NICE Recognized for European AI Product Innovation Industry Excellence, dated March 27, 2024
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99.12
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Triple Impact Connections Increases its Digital CX Capabilities with CXone, dated March 28, 2024
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NICE LTD.
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Name:/s/ Tali Mirsky
Title: Corporate VP, General Counsel and Corporate Secretary
Dated: April 8, 2024
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ARCHIVE-X provides the highest levels of security with advanced data encryption, WORM-compliant archiving, SOC-audited data centers, 24/7 monitoring for security threats, and more.
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As a cloud-based SaaS (software as a service) solution, ARCHIVE-X offers flexibility, scalability, and cost-effectiveness. With an availability SLA of 99.99%, ARCHIVE-X is highly resilient and can scale to
support archiving 6+ terabytes of data daily.
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ARCHIVE-X makes data governance more manageable and failsafe because it controls retention limits for different communication types in one system, virtually eliminating the need to
micromanage data retention in different systems.
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To read more on NICE’s digital customer service
and contact center experiences, please click here.
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To read about NICE Enlighten AI for CX, please click here.
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To view “The Room Where It Happened” video series,
which highlights NICE’s innovation in AI, cloud and digital CX technologies, please click here.
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360-Degree Customer Insight: Combines interaction data, metadata, and analytics from the entire CX ecosystem to provide an unparalleled
understanding of a customer's history and preferences, driving more impactful and personalized interactions.
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Individualized Memory Graph: Creates a unique memory graph for each customer, ensuring every interaction is tailored to their specific
needs with full context based on a multi-dimensional historical record.
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Continuous Conversational Sync: Seamlessly resumes interactions exactly where they left off, regardless of channel or device, enabling
asynchronous bot-and-agent-led interactions to instantly understand and address customer needs.
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Adaptive Personalization Engine: Dynamically determines the optimal next action, response, or activity in real-time based on past
performance, leveraging LLMs’ deep data memory and the brand's knowledge base to create an evolving, customer-centric interface.
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Generating real-time, conversational responses that drive ideal outcomes for agents to advance interactions
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Identifying and recommending custom compliance and upsell opportunities for agents to address mid-conversation
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Enabling seamless handoffs through automated processes and real-time and post-interaction summaries
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Delivering a 360-degree view of agent performance in the moment and over time, for example: speech patterns, time to resolution and customer sentiment
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Pinpointing where supervisors should target their assistance to most effectively coach their agents
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Generating real-time alerts with context, immediately providing everything a supervisor needs to take action
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Providing CX leaders with the ability to analyze and act on unstructured data, accelerating the pace by which the business can understand, take action, and meet its goals
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Integrating with native and third-party applications and data in the CXone suite to automatically initiate workflow and staffing adjustments and automation
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Generating side-by-side comparison of organizational KPIs against industry benchmark data
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