Douglas County District Attorney’s Office Selects NICE Justice to

Manage Growing Digital Evidence

 

Douglas County DA is the third District Attorney’s Office in Georgia to deploy NICE

Justice for digital transformation

Hoboken, N.J., October 2, 2023 – NICE (Nasdaq: NICE) today announced that the Douglas County (Georgia) District Attorney’s Office is deploying NICE Justice, one of the solutions in NICE’s Evidencentral platform, to streamline the criminal justice process through digital transformation. Through its ability to help staff manage growing digital evidence with ease, NICE Justice will support the Douglas County District Attorney’s Office in its mission to seek justice for victims of crime by enabling attorneys to focus their time on successful prosecutions, instead of wasting time on administrative tasks.

The NICE Justice cloud-based digital evidence management solution digitally transforms how district attorneys, investigators, paralegals and office staff receive, interact with, manage and share digital evidence, from beginning to end. Freed from dealing with discs, drives, emails, and logging into multiple systems to manage and prepare evidence, attorneys and staff can focus on building and presenting compelling cases.

Douglas County District Attorney Dalia Racine, said, “Modern technology is generating increasing amounts of digital evidence. It can be a game-changer in terms of understanding what happened at a crime scene, but digesting and processing this ever-growing mountain of digital evidence can be a colossal undertaking. Simply put, digital evidence has outpaced our human capabilities and manual processes used to manage it. With NICE Justice we can spend less time managing digital evidence and more time prosecuting cases. We’re excited to integrate NICE Justice into the vital work we’re doing.”

Chris Wooten, Executive Vice President, NICE, said, “Douglas County now joins many other agencies across the United States which are digitally transforming how they manage digital evidence using NICE Justice. In the fight for justice, digital evidence is a crucial tool in every prosecutor’s arsenal, but as digital evidence continues to grow, it can be difficult to manage. Our market-proven NICE Justice solution gives DA’s offices the capabilities they need to leverage digital evidence for successful prosecutions.”

As one of the largest legal employers in Douglas County, the District Attorney’s Office is managing an ever-increasing felony crime caseload. In 2022, the Office handled over two-thousand cases, some involving large volumes of digital evidence, including camera footage, cell phone and geo-location data, as well as body-worn video. Adding to the complexity, law enforcement agencies each have their own method of sharing digital evidence, which often arrives at the DA’s Office on CDs, DVDs and jump drives. NICE Justice will significantly streamline this intake process by providing a single portal through which all evidence is electronically received and submitted.

Discovery with defense attorneys is also challenging. Each year, Douglas County paralegals spend thousands of hours downloading and copying digital evidence onto physical media and external drives. As evidence is shared with defense, questions invariably arise as to whether materials were sent and received. In addition to supporting various criminal justice information standards, NICE Justice provides accountability and saves time by automating the entire discovery process. Paralegals simply email links to digital case files. The system automatically tracks when evidence is received and opened.

“Ultimately, our mission is to seek justice for victims of crime and to do so with excellence and integrity,” added District Attorney Racine. “In order to achieve our mission in a world where digital evidence is increasing, we must innovate. NICE Justice will help us be nimbler and quicker in processing case files, while eliminating the need for paper discovery and digital copies of evidence on CDs and DVDs. With NICE, we will be able to focus more on prosecution and less on administrative and clerical tasks.”

About The Douglas County District Attorney’s Office
The mission of the Douglas County (Georgia) District Attorney’s Office is to seek justice for victims of crime and to do so with excellence and integrity. The Douglas County District Attorney’s Office practices in the Superior Court, prosecuting all felony cases. The Douglas County District Attorney’s Office has Assistant District Attorneys and support staff who perform the critical role of prosecuting criminals and professionally serving the Douglas County community. Douglas County consists of a unique blend of suburban and rural areas and is located in the north central portion of the US state of Georgia, about 25 miles from the city of Atlanta. More info at: www.douglasda.org

Investors

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NICE Positioned in The Next 100 Global Awards 2023 by Global Banking & Finance

Review as Digital Transformation Partner Company Innovator

NICE was recognized for its significant advancements in AI, digital and cloud

Hoboken, N.J., October 3, 2023 – NICE (Nasdaq: NICE) was named to Global Banking & Finance Review’s “The Next 100 Global Awards 2023,” those companies which are serving as catalysts for leadership and achievement in a range of industries and categories. NICE was selected as the sole winner for the Digital Transformation Partner Company award. Global Banking & Finance Review is a financial media platform with over three million readers worldwide.

According to Wanda Rich, editor of Global Banking & Finance Review, “The Next 100 Global Companies to watch list highlights some of the most exciting, innovative, and promising businesses from around the world. The list recognizes companies at the forefront whose strategy, achievements, dedication, and leadership of those who demonstrate outstanding achievement and are committed to delivering the products clients need and the results clients want, acting as a catalyst for the industry.”

Explains Rich, “NICE has continued to serve on the forefront of technology innovation for the contact center with significant advancements in AI, digital, cloud and more. World-leading companies are leveraging NICE to deliver exceptional experiences for customers and employees supported by a vast ecosystem of partners.”

"This recognition underscores the immense power of partnerships,” said Barry Cooper, President, CX Division, NICE. “By providing our strategic channel partners with essential selling tools, partner-enablement training, and holistic marketing support, we ensure success. This award showcases the extraordinary outcomes that arise when collaboration takes center stage. We are excited to continue shaping the future of digital transformation alongside our esteemed partners."

As an innovator in digital transformation, NICE and its scalable cloud-native platform has led the industry with its customer experience applications. Continuing this leadership, NICE has combined its purpose-built AI for CX, Enlighten, with Generative AI to further transform customer experience, bringing together the best of AI for CX with Conversational AI to deliver the next level of experiences.

NICE’s technology allows brands to understand exactly when, where, and how to deliver great outcomes using a data-driven approach. With digital agility to provide intelligent responses with asynchronous communications to guide customers and deliver proactive customer engagement, NICE increases right first-time action and operational efficiency.

For more information on NICE’s partner program, please click here.

Please click here for the complete list of 2023 Next 100 Global Banking & Finance Review award wins.

About Global Banking & Finance Review®

Global Banking & Finance Review® is a leading Financial Platform established in 2010 – A Media Powerhouse with its own Online Portal, Print & Digital magazine reaching over 3 million readers worldwide on an annual basis. Since the inception of the Global Banking & Finance Awards® in 2011, The Awards reflect the innovation, achievement, strategy, progressive and inspirational changes taking place within the Global Financial community. The awards were created to recognize companies of all sizes which are prominent in particular areas of expertise and excellence within the financial world. The Global Banking & Finance Awards® are known throughout the international banking and financial community as a symbol of excellence.

Investors

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NICE to acquire LiveVox, revolutionizing how organizations manage proactive

outreach with the power of conversational AI at scale

Hoboken, New Jersey October 4, 2023– NICE (NASDAQ: NICE) and LiveVox (NASDAQ: LVOX) today announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive outreach provider. NICE’s industry-leading platform CXone, with its advanced digital engagement capabilities, and Enlighten, the industry’s only AI purpose-built for CX, combined with LiveVox’s sophisticated and rich proactive outreach portfolio creates the only truly unified platform converging all interactions, voice and digital, attended and unattended, inbound and outbound. Together, NICE and LiveVox will help organizations accelerate their CX operations into the digital era with smart conversational AI at scale.

 

Joining forces, NICE and LiveVox will help enterprises around the globe to create proactive, personalized experiences for their end customers, meeting them on their preferred channel using a method that is right for them, mastering CX in the Digital and AI era with:

 

 

NICE is recognized as a global market leader in CX with the most robust AI-driven cloud platform for managing customer interactions of all types, digital and voice, agent-assisted and consumer-led. NICE CXone has the largest array of native applications to manage customer journeys, improve employee engagement and drive complete performance. Moreover, CXone provides the most comprehensive embedded AI with Enlighten encompassing hundreds of CX-specific models that enable holistic and fluent consumer experiences.

 

LiveVox has over two decades of CX domain-specific expertise and leading capabilities in AI-driven proactive outreach serving some of the world’s largest enterprises. LiveVox has a diverse and loyal customer base comprising hundreds of enterprises of all sizes. NICE’s acquisition of LiveVox also builds upon both companies' domain expertise and incredibly talented teams. The acquisition will unite two CX leaders with supplementary technologies, deep domain expertise and a shared passion for innovation.

 

Barak Eilam, CEO, NICE, said, “Today, we are taking another major step in making smart conversational AI a reality. The era of Digital Engagement is already here and we are excited to enable organizations to propel their Digital Engagement and Conversational AI forward. In joining forces with LiveVox we now have the strongest and broadest proactive outreach portfolio. NICE has a remarkable track record in augmenting its leading innovation with complementary acquisitions. I am excited about this acquisition, and I am positive that together with the experienced and talented LiveVox team we will create an outstanding incremental value to our customers and shareholders.”

 

John DiLullo, CEO, LiveVox, said, “This is great news for our customers, employees, and shareholders. NICE is an amazing organization and its breadth, reach and commitment to continuous innovation promise to amplify our growth and the capabilities of the complementary solutions we can bring to market together. Today’s announcement marks the beginning of a thrilling new chapter for LiveVox, and we are excited to embark on this journey alongside a prominent global leader in Customer Experience platforms and trusted AI solutions.”

 

Transaction Details

Under the terms of the merger agreement, at the closing of the transaction LiveVox stockholders will receive $3.74 in cash for each share of LiveVox common stock. The merger agreement has been approved by the boards of directors of NICE and LiveVox. Following entry into the merger agreement, the holders of a majority of the outstanding shares of LiveVox approved the merger agreement by written consent, and no other approval of LiveVox stockholders is required. The transaction is expected to close in the first half of 2024, subject to certain regulatory clearances and other customary closing conditions. Upon completion of the transaction, LiveVox will no longer be publicly listed or traded on Nasdaq.

 

The transaction is expected to be cash flow positive and accretive to NICE’s operating income, operating margin and non-GAAP EPS during 2024. The transaction will not impact NICE's share buyback program.

 

About LiveVox

LiveVox (Nasdaq: XXX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools. For more than 20 years, clients of all sizes and industries have trusted LiveVox scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox, visit or call one of our specialists at 844-386-5934.www.livevox.com or call one of our specialists at 844-386-5934.

Investors

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (“NICE”) and LiveVox. In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance to differ materially from those described herein, including but not limited to (i) the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; (ii) competition; (iii) successful execution of NICE’s growth strategy; (iv) success and growth of NICE’s cloud Software-as-a-Service business; (v) changes in technology and market requirements; (vi) decline in demand for NICE’s products; (vii) inability to timely develop and introduce new technologies, products and applications; (viii) difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; (ix) loss of market share; (x) an inability to maintain certain marketing and distribution arrangements; (xi) NICE’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; (xii) cyber security attacks or other security breaches against NICE; (xiii) the effect of newly enacted or modified laws, regulation or standards on NICE and its products; (xiv) the satisfaction of the conditions to closing the transaction in the anticipated timeframe or at all; (xv) the failure to obtain necessary regulatory approvals; (xvi) the ability to realize the anticipated benefits of the transaction; (xvii) significant transaction costs and unknown liabilities; and (xviii) various other factors and uncertainties discussed in NICE’s and LiveVox’s filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting NICE, refer to NICE’s reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. For a more detailed description of the risk factors and uncertainties affecting LiveVox, refer to LiveVox’s reports filed from time to time with the SEC, including the Company’s Annual Report on Form 10-K.

 

The forward-looking statements contained in this press release are made as of the date of this press release, and neither NICE nor LiveVox undertakes any obligation to update or revise them, except as required by law.

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Exhibit 99.4

 

Ottawa Police Service Selects NICE for Next Generation 911 Digital

Transformation Initiative

 

NICE Inform Elite will capture next-gen emergency communications, digitally transform

incident reconstruction, and provide 911 quality assurance for Canada’s capital city

Hoboken, N.J., October 5, 2023 – NICE (Nasdaq: NICE) today announced that the Ottawa Police Service (Ontario, Canada) will be deploying NICE Inform Elite in preparation for the impending rollout of Next Generation 911 (NG911) services across Canada. In addition to capturing next-gen digital communications, NICE Inform Elite digitally transforms processes around reconstructing incidents and performing Quality Assurance reviews to improve emergency services and save time. The NICE technology will be deployed at the Police Service’s main communication center and two additional sites. The center handles close to a half-million emergency calls for the Ottawa Police Service annually, serving Canada’s capital city which encompasses a 2,790 square kilometer area and is home to over one million residents.

The Canadian Radio-television and Telecommunications Commission (CRTC) has mandated that all Canadian PSAPs migrate to Next Generation 911 by March, 2025. With NG911 on the horizon, the Ottawa Police Services Communications Center needed to be able to capture next-gen emergency communications, more efficiently reconstruct incidents (for training, investigations, court cases and citizen requests) and perform Quality Assurance (QA) evaluations on police communications calls. NICE Inform Elite fulfills all of these needs and is integrated, certified and field-proven to work with leading NG911 call handling systems.

Chris Wooten, Executive Vice President, NICE, said, “As a leading Public Safety digital technology innovator, NICE has been at the forefront of helping emergency communications centers digitally transform their operations for over a decade. We’re honored that the Police Service for the capital city of Canada has chosen us for this critical digital NG911 initiative. In addition to capturing next-gen emergency communications, our NENA i3 compliant NICE Inform Elite solution provides one system of record for incident data so emergency communications centers can get a single view of the truth to understand what happened and why to improve services to the citizens of Ottawa when they need it most.”

Eric Janus, Operations Manager, Communications Centre, Ottawa Police Service, said, “We are very much focused on Next Generation 911 here in Canada. It’s a national effort and we are migrating our technologies to align with that. With a proven record and innovative, future-ready technology, NICE was a natural choice. NICE’s ability to integrate with our Computer Aided Dispatch system is going to help us better support our various stakeholders who rely on incident reproductions, including investigators, courts and citizens, and save us countless hours.”

Today, when an incident records request is made for a court case or internal review, Ottawa Police Service staff have to log on to different systems to pull incident data together. Through its integration to Ottawa’s Computer Aided Dispatch (CAD) system, NICE Inform Elite will make incident reconstruction incredibly easy. When staff key in a CAD incident ID number into Inform Elite, the system will automatically find, retrieve and assemble 911, dispatch and police radio communications, along with CAD data and events onto a timeline, so staff can replay incidents as they happened. The system provides additional time-savings by using CAD data to automatically preselect high priority calls for Quality Assurance review.

To learn more about NICE’s digital transformation solutions for Emergency Communications Centers, visit the NICE website by clicking here or email PSInfo@NICE.com for more information.

About the Ottawa Police Service Communications Center

The Ottawa Police Service (French: Service de police d'Ottawa) is a municipal police force in Ottawa, Ontario, Canada. The Ottawa Police Service serves an area of 2,790 square kilometers and over a million people. Consisting of three police divisions (west, central, east), the Ottawa Police Service employs over 2,100 employees (about 1,480 police officers and over 620 civilians). The Ottawa Police Service Communications Center's 120 police communicators handle about 1,200 calls for service throughout the National Capital Region every day. Ottawa is the capital city of Canada and the fourth-largest city in Canada based on population.  https://www.ottawapolice.ca/en/index.aspx

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Exhibit 99.5

NICE ranked first for overall contact center suites, scored highest on product experience, and scored highest in

more evaluation categories than any other vendor in the Ventana research market report

Hoboken, N.J., October 10, 2023 – NICE (Nasdaq: NICE) today announced that it has been named as an Exemplary Leader in the Ventana Research 2023 Buyers Guide for Contact Center Suites, receiving the highest overall ranking for contact center suites out of 22 vendors evaluated. NICE also scored the highest in five other categories: Product, Capability, Reliability, Usability and TCO ROI. NICE was positioned as an Exemplary Leader for performing the best in meeting the overall Product and Customer Experience requirements.  

 

The Ventana Research 2023 Buyers Guide for Contact Center Suites states, “To deliver a seamless and consistent customer experience, organizations must integrate a broad array of communication channels and share all available information among agents and the workforce. Contact center systems handling interactions must apply the same rules across every platform to maintain context as customers move from channel to channel. Cloud-based applications largely obviate the need for dedicated technical resources with on-premises products, and can be easier, faster and less expensive to deploy.” 

 

NICE offers the most complete cloud-native CX platform, CXone, underpinned by Enlighten’s purpose-built AI delivering seamless AI-infused experiences across the entire customer journey and enabling fast resolution for every interaction. NICE delivers unmatched CX at scale for digital and voice interactions, driving organizations of all sizes to deliver exceptional customer experience.  

 

Barry Cooper, President, CX Division, NICE, said “This recognition by Ventana helps to validate NICE’s industry leadership. NICE has differentiated itself with its award-winning CXone cloud platform powered by Enlighten AI, NICE’s core AI engine, and organizations are recognizing the immense benefits of moving their CX operations to CXone. NICE is proud to help organizations with their cloud migration, delivering the most comprehensive suite of solutions to drive next-level customer experience.” 

 

“NICE’s CXone solution is leading the market with its purpose-built AI and cloud technologies,” said Keith Dawson, Vice President and Research Director for CX at Ventana Research. “NICE’s recognition in this report highlights NICE’s ability to deliver the latest, cutting-edge solutions to its customers to help them respond to changing market dynamics and deliver customer experience excellence.”  

Investors

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Alaska Department of Law Selects NICE Justice for Statewide

Digital Transformation of Criminal Justice

Criminal Justice Division will use NICE’s AI-powered digital evidence management solution to streamline

and standardize evidence management across 13 offices for thousands of cases

Hoboken, N.J., October 16, 2023 – NICE (Nasdaq: NICE) today announced that the Alaska Department of Law will be deploying NICE Justice, one of the AI-powered solutions in NICE’s Evidencentral platform, to streamline the criminal justice process. Through the use of NICE Justice, the Criminal Division of the Alaska Department of Law will streamline and standardize how digital evidence is captured, analyzed, stored, shared and managed, across 13 Criminal Division offices. The Alaska Department of Law Criminal Division receives 26,000 case referrals annually and handles all criminal prosecutions for the state of Alaska.

The cloud-based NICE Justice solution digitally transforms how district attorneys and office staff receive, interact with, manage and share digital evidence. Freed from dealing with discs, drives, emails, and logging into multiple systems to manage and prepare evidence, attorneys and staff can focus on building and presenting compelling cases. NICE Justice also features built-in AI capabilities for face detection and redaction, video and audio transcription, and finding evidence connections.

Chris Wooten, Executive Vice President, NICE, said, “With digital evidence growing rapidly, the criminal justice system has reached a breaking point. Our AI-powered NICE Justice platform is helping prosecutors seek out the truth and achieve timelier justice through automation. We’re excited to partner with the Alaska Department of Law on this statewide digital transformation of criminal justice.”

Alaska Department of Law Criminal Division Director Angie Kemp said, “Our overarching goal here at the Criminal Division is the fair administration of justice. NICE Justice is going to help us automate routine tasks our attorneys and legal staff waste time on every day, so we can focus resources on proactively prosecuting cases. With offices spread-out all-over Alaska, it’s important to have a unified approach to managing digital evidence for consistent onboarding and training. We’re also looking to NICE Justice to solve this problem while improving employee morale and retention.”

According to Kemp, the quantity and variety of digital evidence continues to rise, with the growing adoption of digital platforms by law enforcement agencies, and cell phone extractions and recording of witness interviews and statements becoming the norm. With two of the largest law enforcement agencies in Alaska about to come online with body-worn cameras, the volume of digital evidence is about to become even more challenging to manage.

The Criminal Division receives case referrals from 40 different agencies, ranging from village peace officers to metropolitan police departments. They all share evidence in diverse ways, via email, physical mail, Microsoft Teams, FTP drives, hard drives, paper, thumb drives and discs. Paralegals also download evidence directly which requires learning and navigating different law enforcement systems. NICE Justice greatly simplifies evidence intake and discovery by providing one portal for law enforcement agencies to upload digital evidence. Evidence is matched to digital case folders and attorneys are automatically notified when new evidence is received. Evidence sharing with defense is also streamlined through a fully digital, transparent, and trackable process which gives attorneys confidence that evidence disclosure is timely, accurate, and complete.

About the Alaska Department of Law

The Alaska Department of Law is part of the executive branch of Alaska state government. The mission of the Department of Law’s Criminal Division is to seek justice and promote public safety and public respect for government through prompt, effective, and compassionate prosecution of cases. The Criminal Division prosecutes cases in a manner that advocates for the interests of the public (especially victims), respects the law enforcement agencies, responsibly stewards public resources, and holds offenders accountable, while at the same time protecting the constitutional and legal rights of the accused. The Criminal Justice Division maintains thirteen offices throughout the state, located in Anchorage, Bethel, Dillingham, Fairbanks, Juneau, Kenai, Ketchikan, Kodiak, Kotzebue, Nome, Palmer, Sitka, and Utqiaġvik. More info at https://law.alaska.gov/department/criminal/OSP.html

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Exhibit 99.7

NICE Announces 2023 PSAPs’ Finest Award Winners for

Achievements in Emergency Communications

 

Eleven recipients honored for their lifetime achievements, going above and beyond in

public safety communications in service to their communities

Hoboken, N.J., October 17, 2023 – NICE (Nasdaq: NICE) today announced the winners of its 2023 PSAPs' Finest Awards. Now in its eighteenth year, NICE’s PSAPs’ Finest Awards recognize dedicated individuals and team standouts in public safety emergency communications. Honorees are recognized for their Lifetime Achievements and for going Above & Beyond, and in the following additional categories: Director, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator and PSAP of the Year. PSAPs’ Finest winners are selected by an independent panel of volunteer judges from the public safety community who evaluate nominees based on their skills, knowledge, professionalism and dedication to service in their communities.

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Director of the Year – Melissa Alterio, Executive Director, Cobb County Department of Emergency Communications (Marietta, GA)

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Technician of the Year – Robert Kubisch, PSAP Information System Specialist, Winnipeg Police Service (Winnipeg, Manitoba, Canada)

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Telecommunicator of the Year – Cheri Kline, Emergency Communications Specialist III, Aurora911 (Aurora, CO)

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Innovator of the Year – Helena Rothenberger, Operations Manager, Denver 9-1-1 (Denver, CO)

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Above & Beyond Award – Spring Case-Mattarollo, Dispatcher, Newport Beach Police Department (Newport Beach, CA)

Chris Wooten, Executive Vice President, NICE, said, “As a company that serves emergency communications centers, we are honored to work with 911 heroes every day. While vital to saving lives and protecting citizens, their efforts often go unrecognized. We are pleased to offer this program to honor the every-day heroes, innovators and leaders in emergency communications.”

The PSAPs' Finest Awards Program is made possible by emergency communications professionals who volunteer their time to judge each submitted nomination. PSAPs’ Finest judge Timothy Buchfeller, Communications Manager, Riverside Sheriffs Dept. Communications Bureau, said, “It was an honor to serve as a judge for PSAPs’ Finest and to be able to recognize these amazing 911 professionals and the incredible work they do.”

Investors

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Mazda Selects NICE’s AI-powered CXone to Streamline Operations and

 Deliver Superior Customer Experiences

Mazda Motor Europe has moved its on-premise CX operations to a unified cloud platform with CXone

Hoboken, N.J., October 18, 2023 – NICE (Nasdaq: NICE) today announced that Mazda Motor Europe, the regional headquarters of Mazda for Europe, has successfully implemented NICE CXone, an AI-powered, cloud-native, customer experience platform, moving its business operations from on-premise to the cloud. Mazda selected NICE CXone due to ease of use, flexibility, scalability, and its open platform enabling full integration with its existing solutions, allowing the company to future-proof business needs and provide next-generation customer and agent experiences.

NICE CXone’s all-in-one platform was a key differentiator for Mazda, allowing the company to streamline business operations and gain visibility across the complete customer journey. Mazda found initial success with CXone Interactive Voice Response and CXone Automatic Contact Distributor, providing agents with customer information in real time and improving overall customer satisfaction by routing inquiries to the appropriate agent. This reduced training time for agents with an easy-to-use interface and provided more visibility into the customer’s information. In addition to consolidating communication and collaboration company-wide, Mazda continues to actively roll out digital channels, helping them to meet customers wherever they are on their journey, responding to the new demands of the digital era.

Kirsten Schimang, Customer Service Specialist, Mazda, said, “NICE has the best understanding of our requirements to have one integrated platform that would meet all of our needs. We have different requirements for both contact center and dealer hotlines, and it was not easy to find a platform that would fit. The user interface and tight integration with our existing setup were crucial for us to succeed and we are excited to work with NICE.”

“Like many of our customers, Mazda has experienced the benefits of moving its customer service operations to the cloud with NICE CXone,” said Darren Rushworth, President, NICE International. “Speed, agility, transparency, and the ability to deliver exceptional customer and agent experiences are just a few of these benefits. Mazda is now able to reach its European customers anywhere along their consumer journey, on any channel. This level of care speaks volumes, reinforcing Mazda’s strength as a customer-centric motor company. We value our growing relationship with Mazda and their trust in moving to the cloud with NICE CXone.”

About Mazda

Mazda Motor Europe (MME) is the regional headquarters of Mazda for the European market. It was established in 1989 and is located in Leverkusen, Germany, on the banks of the river Rhine. MME develops strategies, concepts, and processes, that successfully position Mazda in Europe and coordinates the operations of all National Sales Companies and Independent Distributors in more than 30 countries. An international team is engaged in daily dialogue with Mazda entities around Europe and with Mazda’s parent company in Japan to ensure flawless operations. www.mazda.eu

Investors

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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Exhibit 99.9

NICE Named a Leader in Everest Group’s Task Mining Products PEAK Matrix

NICE NEVA Discover scored high on both ‘Vision and Capability’ as well as the ‘Market Impact’ axis in leading

analyst's Task Mining Products Assessment

Hoboken, N.J., October 19, 2023 – NICE (Nasdaq: NICE) today announced that NEVA Discover, its process analytics and task mining offering, has been recognized as a ‘Leader’ in Everest Group's Task Mining Products PEAK Matrix® Assessment 2023 out of 19 task mining providers evaluated. NEVA Discover utilizes its rich desktop data collection and desktop analytics to pinpoint areas for employee improvement and optimize performance. Leaders were recognized for strong growth momentum in the task mining market and the ability to continue to differentiate by offering innovative features.

Click here for a complimentary copy of the report.

NEVA Discover offers a scientific approach to scaling task mining capabilities, allowing CX organizations to take employees’ performances to a new level and ground business decisions on rich processes and interaction data. Utilizing NEVA Discover’s desktop analytics, organizations can drive employee performance improvements by developing and engaging employees with proactive, personalized coaching using actionable data. The report noted that NEVA Discover “helps users to discover best practices by combining the captured data with additional metrics, such as interaction data, employee data, and interaction outcomes, leveraging the power of the CXone Platform.” The report also noted that clients appreciated NEVA Discover’s ease of use as well as key areas of strength including the power of its task discovery and handling capabilities as well as quick adaptation to the product.

“NICE has reinforced its position as a Leader on Everest Group’s Task Mining Products PEAK Matrix® 2023, underpinned by its strong vision, depth and breadth of product functionalities, focus on product support, and integration with its automation capabilities,” said Amardeep Modi, Vice President at Everest Group. “Discovery capabilities, ease of maintenance, and data security are some of the key strengths indicated by its clients.”

Barry Cooper, President, CX Division, NICE, said, “We are pleased to be recognized as a Leader in this assessment, demonstrating NICE’s excellence in Task Mining. As CX organizations continue to struggle with employee retention, NICE’s NEVA Discover enables organizations to provide objective, targeted coaching to empower employees and make them even more effective.  With our ongoing investments in Enlighten AI, NICE will continue its momentum as a market leader in Task Mining.”

This recognition adds to NICE’s past accomplishments in this space. NICE was recognized as a ‘Leader’ in Everest Group's Task Mining Products PEAK Matrix® Assessment 2022. NICE was also named a ‘Leader’ in Everest Group’s Robotic Process Automation (RPA) PEAK Matrix Assessment 2022.

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NICE Actimize Positioned As Overall Leader in the 2023 Quadrant Knowledge

Solutions Enterprise Fraud Management Report

For the fifth consecutive year, NICE Actimize was positioned as the highest-scoring vendor across

Technology Excellence and Customer Impact metrics in the 2023 SPARK Matrix™

Hoboken, NJ, October 23, 2023 – NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the overall Leader in its recently released report titled “SPARK Matrix™: Enterprise Fraud Management (EFM), 2023.” For the fifth consecutive year, the Quadrant Knowledge Solutions research report, which provides competitive analysis and a ranking of enterprise fraud management vendors in the form of its proprietary SPARK Matrix, gave NICE Actimize the highest ratings across the performance parameters of technology excellence and customer impact.

To download a complimentary copy of the Quadrant Knowledge “SPARK Matrix™: Enterprise Fraud Management (EFM), Q4, 2023,” please click here.

According to the Quadrant Knowledge Solutions report, “IFM-X provides end-to-end fraud prevention throughout the customer lifecycle, leveraging real-time data and advanced AI to actively detect evolving threats. This fusion of industry insights and customer data empowers the platform to effectively address a wide range of fraud scenarios. By utilizing an array of machine learning methods as well as behavioral and predictive analytics, IFM-X achieves robust fraud detection, prevention and intervention while improving the customer experience and operational efficiency.”

“NICE Actimize supports the full spectrum of financial crime and compliance use cases, including digital payments, check fraud, new account fraud, internal fraud and mule defense,” explained Shivam Natani, Analyst, Quadrant Knowledge Solutions. “NICE Actimize's strategic roadmap aligns with the evolving landscape of enterprise fraud management. It addresses key market needs, including rising digital fraud, payment modernization, efficient model governance, cloud adoption, and data integration”.

“NICE Actimize’s integrated fraud management addresses the concerns of authorized fraud and the prevention of sophisticated scams. With our extensive experience in fraud transaction monitoring and customer screening, we are in a strong position to help banks identify potentially suspicious transactions and stop fraud before it happens,” said Craig Costigan, CEO, NICE Actimize. “The advanced analytics and powerful artificial intelligence within our IFM-X enterprise fraud management platform protects the customer lifecycle across all channels and payment types.”

Citing NICE Actimize’s strengths, the report also noted, “IFM-X supports various model development approaches, including Managed Analytics for ongoing model optimization, Do-It-Yourself using IFM-X advanced modeling platform, or bring-your-own model built with third-party tools.” Additionally, the report explained, “Utilizing multi-model execution within IFM-X, it consolidates risk perspectives across typologies like unauthorized fraud, authorized payment fraud (scam /APP victim), and mule activity. NICE Actimize's innovations in typology-based detection and multi-model execution enable organizations to fine-tune their fraud detection efforts and allocate resources strategically.”

Quadrant Knowledge Solutions’ SPARK Matrix provides a snapshot of the market positioning of the key market participants. SPARK Matrix provides a visual representation of market participants and provides strategic insights on how each supplier ranks related to their competitors, concerning various performance parameters based on the category of technology excellence and customer impact.

For more on NICE Actimize's IFM-X Enterprise Fraud Management, please click here.

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.

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Hastings Direct Standardizes CX Operations on CXone and Boosts Agent

Productivity and Engagement

Hastings Direct removes siloed, disparate systems and unifies CX operations on CXone to create data and

process convergence

Hoboken, N.J., October 24, 2023 – NICE (Nasdaq: NICE) today announced that Hastings Direct has found great success migrating to the cloud by implementing NICE CXone to streamline and converge operations. Previously operating eight separate on-premise platforms across three countries, Hastings Direct wanted to gain greater insights into the data of its contact centers to improve efficiency and maximize productivity. Working with BSL Group, Hastings Direct deployed NICE CXone to modernize workstreams and unlock new business opportunities for customer communications.

After a speedy three-month implementation, Hastings Direct found business value almost immediately. The tight integration with Hastings Direct’s policy system and back-office data platforms provides superior, timely insights and increased visibility into operations. The improved transparency enables business leaders to make data-driven decisions quickly and efficiently.

With CXone, one common platform for voice, live chat, and email interactions between agents and customers, Hastings Direct was also able to boost productivity by 26 percent by gaining better transparency and visibility into the contact center for scheduling. To improve agent experience, a single sign-on (SSO) process was adopted. Agents can easily and frictionlessly access support resources and shift between calls and chats. Hastings Direct also undertook agent skill auditing and realignment, which resulted in a three percent reduction in contact transfers system-wide within three months.

Lisa Irons, Head of Operational Transformation, Hastings Direct, said, “Amid an enterprise-wide investment in cloud capabilities, we knew it was time to bring our contact center into the digital future and we wanted to do it fast. NICE’s scalable CXone cloud platform allowed us to transition to the cloud rapidly and seamlessly. This is only the beginning, and we look forward to further investing in NICE’s offerings to grow our business even more.”

“Hastings Direct’s move to the cloud empowers the company to quickly scale operations as the market evolves and prepare for future business needs,” said Darren Rushworth, President, NICE International. “Just like Hastings Direct, companies of all sizes are realizing the power of cloud and AI technologies to transform contact centers and bring their business into the digital future. NICE remains committed to helping companies like Hastings Direct accommodate rapid growth while delivering truly exceptional customer experiences.”

Investors

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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NICE Named Exemplary Leader in Ventana Research 2023 Buyers Guide for Agent

Management

NICE received the highest ranking for overall agent management and scored highest on product experience

Hoboken, N.J., October 25, 2023 – NICE (Nasdaq: NICE) today announced that it has been named a Leader in Ventana Research 2023 Buyers Guide for Agent Management, receiving the highest ranking for overall agent management and scoring the highest on product experience out of 12 vendors evaluated. NICE also scored the highest in capability and TCO/ROI. Ventana Research categorizes Leaders as Exemplary, performing the best in meeting the overall product and customer experience requirements.

The Ventana Research 2023 Buyers Guide for Agent Management states, “Providing agents with the tools they need to improve the customer experience can improve the agent experience. Agents who feel empowered by their tools rather than at odds with their technology are more likely to deliver better customer experiences and will be less frustrated, fatigued and burned out. Furthermore, modern systems can provide performance analytics to deliver up-to-date information to the agent on their performance and suggest areas for improvement.”

NICE infuses Enlighten’s purpose-built AI across the CXone platform, streamlining workflows across digital and voice interactions and elevating the agent experience. Powered by Enlighten, CXone Supervisor Workspace enhances visibility across all touchpoints and monitoring capabilities, guiding supervisors’ attention to where it’s needed most and providing coaching opportunities to pinpoint areas for agent performance improvement. NICE also provides the industry’s leading AI-powered WFM solution, using AI to optimize agent scheduling and forecasting, allowing agents to self-schedule while still maintaining the staffing needs of the business. Earlier this year, NICE also launched Enlighten Copilot, offering agents a by-their-side conversational AI experience, empowering agents with AI-driven personalized coaching and offloading repetitive tasks, pushing agents to deliver exceptional customer experience.

Barry Cooper, President, CX Division, NICE, said, “This recognition exemplifies NICE’s commitment to both the customer and agent experience. Both are equally important for brands looking to differentiate themselves from their competitors. NICE is using Enlighten AI to augment the agent experience, delivering powerful data analysis into agent performance and using AI to guide agents during interactions to lead to a faster resolution. We are proud to be recognized by Ventana and will continue to innovate with AI to provide agents with the cutting-edge tools they need to be more effective.”

Keith Dawson, Vice President and Research Director for CX at Ventana Research said, “The agent experience has a direct impact on customer experience and thus it is essential for organizations to provide their agents with the tools to deliver exceptional customer experience. AI is expanding the capabilities of the tools available to agents, enabling agents to achieve the best possible outcomes. NICE continues to innovate in this space, using the latest technology to develop next-generation solutions to elevate the agent experience.”

Investors

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NICE Positioned As Industry Leader Across All Three Contact Center

 Categories in destinationCRM’s 2023 Industry Leadership Awards

NICE was recognized for leadership in Contact Center Infrastructure, Interaction Analytics,

and Workforce Engagement Management

Hoboken, N.J., October 26, 2023 – NICE (Nasdaq: NICE) today announced that it has been recognized by destinationCRM’s 2023 CRM Industry Leadership Awards as a top five finalist across three major categories honoring the Best CRM Software, Solutions, and Innovators across the contact center industry. These three awards categories include Best Contact Center Infrastructure, Best Contact Center Interaction Analytics, and Best Workforce Engagement Management (WEM).

destinationCRM/CRM Magazine's 2023 Industry Leadership Awards highlight the top technology vendors in customer service, marketing, and sales, covering enterprise and midmarket/small business CRM suites, contact center infrastructure, contact center interaction analytics, marketing automation software and solutions, salesforce automation software and solutions, customer data platforms, business intelligence and analytics, workforce engagement management, and contact center outsourcing, based on feedback from leading industry analysts and consultants.

“We are once again pleased that destinationCRM’s judges acknowledged that NICE delivers an industry-leading combination of Contact Center Interaction Analytics and Infrastructure, and Workforce Engagement Management on the CXone open, cloud CX platform,” said Barak Eilam, CEO, NICE. “We are honored to see that our substantial investment in CX innovation along with our significant business success is reflected in these awards, as we enable organizations to differentiate through customer experience in today’s digital era."

Addressing NICE’s strengths in the “Best Contact Center Infrastructure” category, destinationCRM wrote, “CXone has emerged as the centerpiece of NICE’s entire contact center portfolio, and with good reason. Analysts have long said that CXone is a complete package that contains everything a contact center could ever want, and it’s only getting better with NICE’s ongoing development around its Enlighten AI engine.” According to industry analyst and awards judge Max Ball, principal analyst at Forrester Research, “With CXone, NICE has melded functionality into a single platform that provides omnichannel customer service, full workforce optimization capabilities, and powerful AI.”

Referencing NICE’s position in the “Best Contact Center Interaction Analytics Category,” destinationCRM.com noted, “NICE has been a stalwart of the interaction analytics space for decades, and 2023 has been no different. Its CXone Interaction Analytics is AI-powered, omnichannel, and able to identify trends and root causes across 100 percent of interactions—whether they’re voice, text, or digital—to understand what was communicated, identify outcomes, and evaluate the overall experience. Analysts expect the product suite to only get better and further NICE’s dominance in this area as the company continues to incorporate its Enlighten AI engine more deeply.”

Addressing NICE’s third award, “Best Workforce Engagement Management (WEM),” Sheila McGee-Smith, founder and principal analyst of McGee-Smith Analytics, said, “Integrated seamlessly with a CX platform? Check! Best-of-breed solution with any contact center solution? Check! Continually raising the bar? Check!” Added the publication, “But NICE is not just in it to check off boxes. Its solutions are the real deal, and the company keeps pushing the envelope as it more deeply integrates its Enlighten AI engine into the larger CXone platform, helping to simplify a very difficult process.”

Added Rebecca Wettemann, founder and CEO of Valoir, “NICE continues to be one of the most attractive WEM vendors for customers with very complex requirements.”

For a list of  destinationCRM’s community of analysts and consultants who judged this year’s awards competition, please click on the link here.

About destinationCRM.com

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the future.

Investors

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Eilam, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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Exhibit 99.14

NICE Actimize Named Winner for Suitability Technology Product

Category by 2023 WealthBriefing European Awards

Addressing the needs of changing FCA regulations, NICE Actimize’s AI-powered suitability solution

supports wealth management institutions and consumers

Hoboken, N.J., October 30, 2023 – NICE Actimize, a NICE (NASDAQ: NICE) business, was named the winner in the “Suitability” technology product category by WealthBriefing European Awards 2023. Sponsored by WealthBriefing, a publication of Clearview Financial Media and a leading global provider of business intelligence in the private banking and wealth management space, the awards program rewards achievement, top class performance, innovation, and a focus on the client experience.

NICE Actimize’s award-winning SURVEIL-X Suitability for Wealth and Insurance is a comprehensive AI-powered surveillance and suitability solution that builds on the capabilities of NICE Actimize’s industry-leading SURVEIL-X Holistic Conduct Surveillance suite. The SURVEIL-X Suitability capabilities include complete data coverage, advanced detection scenarios, predictive analytics, self-development & tuning, intelligent investigations, dashboards & visualization, and automated insights.

Already adopted by leading global financial services organizations, SURVEIL-X combines communications surveillance, sales practices & suitability, and Regulation Best Interest (Reg BI) surveillance in a single, integrated cloud-native platform. The cloud native suite provides easy onboarding and managed services, as well as simple integrations with open API and industry leading security protections.

“The new suitability regulations being put in place in the UK clearly require that financial services firms put consumers’ interests first,” said Chris Wooten, EVP Vertical Markets, NICE. “NICE Actimize automates oversight and supervision of suitability and sales practices to reduce the risk exposure faced by financial services organizations and their senior managers while reducing the risk of reputational harm and fines.”

With its proposed Consumer Duty rule, The Financial Conduct Authority (FCA) has signaled a major shift in expectations for financial services firms as it steps up efforts to shield everyday consumers. To access more information and whitepapers on NICE Actimize’s approach to these new regulations, please click here.

To view NICE Actimize’s feature coverage in WealthBriefing’s ACCLAIM publication, titled, “Intelligent Surveillance Supports Suitability Requirements,” please click here and forward to page 89.

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

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NICE Actimize X-Sight DataIQ ClarityKYC Wins Best Data Solution for Regulatory

Compliance in A-Team Group’s 2023 Data Management Insight Awards

Leveraging advanced AI, X-Sight DataIQ ClarityKYC intelligently orchestrates the

 aggregation of data from a comprehensive variety of resources

Hoboken, NJ, October 31, 2023 – NICE Actimize, (Nasdaq: NICE) was named a winner in A-Team Group's  Data Management Insight Awards USA 2023 in the category for Best Data Solution for Regulatory Compliance. NICE Actimize’s X-Sight DataIQ ClarityKYC was the recipient of the most online votes in its category derived from reader/online nominations from within the data management community and verified by A-Team Group editors and its advisory board.

NICE Actimize’s X-Sight DataIQ ClarityKYC is a SaaS workflow solution that automates data aggregation and simplifies KYC for financial services organization users. The solution facilitates compliance with KYC/Anti-Money Laundering (AML) requirements by integrating disparate datasets and streamlining the customer identification, due diligence, and credit investigation process. 

“Customer onboarding is a critical first step in any financial services organization’s risk management strategy. Onboarding new customers and conducting ongoing reviews presents numerous competitive challenges, which include manual and error-prone processes, long onboarding times which result in longer time to revenue for the banks, and no practical way to make sure the bank’s global regulatory policies are met in an auditable process,” said Craig Costigan, CEO, NICE Actimize. “NICE Actimize’s DataIQ ClarityKYC addresses these issues effectively. We thank the A-Team group and the data management community for recognizing the innovation we offer with X-Sight DataIQ.” 

“These awards recognize both established solution vendors and innovative newcomers providing leading data management solutions, services, and consultancy to capital markets participants across North America. Congratulations go to NICE Actimize for winning Best Data Solution for Regulatory Compliance,” said Angela Wilbraham, CEO of A-Team Group and host of the Data Management Insight Awards USA 2023.

X-Sight DataIQ ClarityKYC leverages AI-powered technologies to access traditional content while intelligently orchestrating data from various global data sources. X-Sight DataIQ Clarity reduces the amount of effort needed to conduct research. Long IT integration projects and tasks formerly done manually or requiring steps can be completed quickly, automatically saving time and effort while enabling teams to comply with confidence while reducing customer friction.

With NICE (Nasdaq: NICE), it has never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Cindy Morgan-Olson, +1 646 408 5896, media@nice.com ET

Investors:

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