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6-K 1 zk2330277.htm 6-K

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of August 2023 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.

(Translation of Registrant’s Name into English)

13 Zarchin Street, P.O. Box 690, Ra’anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F ☒ Form 40-F ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1	NICE Named as a Top Provider by Constellation ShortListTM for Contact Center as a Service 2023, dated August 2, 2023.

99.2	ASTRID Deploys NICE to Modernize Incident Reconstruction for Belgium’s National Emergency and Security Services Network, dated August 3, 2023.

99.3	NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service For 9th Consecutive Year, dated August 8, 2023.

99.4	NICE Named Top Leader in Metrigy’s Inaugural CCaaS Provider Ranking, dated August 21, 2023.

99.5	NICE Enlighten XO Receives 2023 “Disruptive Technology of the Year” Honor in Customer Contact Week’s Excellence Awards Competition, dated August 22, 2023.

99.6	NICE Receives “Artificial Intelligence Solution of the Year” Award For Enlighten AI from 2023 National Technology News, dated August 23, 2023.

99.7	NICE Named a Leader In 2023 Frost & Sullivan Asia Pacific Cloud Contact Center Report, dated August 24, 2023.

99.8	Allegheny County District Attorney’s Office to Deploy NICE AI-Powered Digital Evidence Management Solution, dated August 28, 2023.

99.9	NICE Recognizes Top EMEA and APAC Innovators with International CX Excellence Awards, dated August 29, 2023.

99.10

NICE Announces International Elite Partners of the Year Award Winners, dated August 30, 2023.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

NICE LTD.

By: /s/ Tali Mirsky

Name: Tali Mirsky

Title: Corporate VP, General Counsel and Corporate Secretary

Dated: September 7, 2023

EXHIBIT INDEX

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1	NICE Named as a Top Provider by Constellation ShortListTM for Contact Center as a Service 2023, dated August 2, 2023.

99.2	ASTRID Deploys NICE to Modernize Incident Reconstruction for Belgium’s National Emergency and Security Services Network, dated August 3, 2023.

99.3	NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service For 9th Consecutive Year, dated August 8, 2023.

99.4	NICE Named Top Leader in Metrigy’s Inaugural CCaaS Provider Ranking, dated August 21, 2023.

99.5	NICE Enlighten XO Receives 2023 “Disruptive Technology of the Year” Honor in Customer Contact Week’s Excellence Awards Competition, dated August 22, 2023.

99.6	NICE Receives “Artificial Intelligence Solution of the Year” Award For Enlighten AI from 2023 National Technology News, dated August 23, 2023.

99.7	NICE Named a Leader In 2023 Frost & Sullivan Asia Pacific Cloud Contact Center Report, dated August 24, 2023.

99.8	Allegheny County District Attorney’s Office to Deploy NICE AI-Powered Digital Evidence Management Solution, dated August 28, 2023.

99.9	NICE Recognizes Top EMEA and APAC Innovators with International CX Excellence Awards, dated August 29, 2023.

99.10

NICE Announces International Elite Partners of the Year Award Winners, dated August 30, 2023.

EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1

Exhibit 99.1

NICE Named as a Top Provider by Constellation ShortListTM for Contact Center as

a Service 2023

NICE’s robust CCaaS portfolio yields a high value for its ability to deliver seamless customer experiences

Hoboken, N.J., August 2, 2023 – NICE (Nasdaq: NICE) announced that NICE has been recognized by Constellation Research in its latest Constellation ShortListTM for Contact Center as a Service for 2023. The Constellation ShortListTM for Contact Center as a Service names top vendors determined by client inquiries, partner conversations, customer references, vendor selection projects, market share, and internal research.

NICE’s portfolio of Contact Center as a Service (CCaaS) solutions was acknowledged for its flexible delivery models for private, public, and multi-cloud environments; global infrastructure and network footprint for global reach and coverage; ability to integrate and connect to business tools such as CRM, customer data platforms (CDPs), and core customer service operations and help desk solutions; and cross-channel workflow and architected journeys to deliver a comprehensive service that includes always-on self-service content, chatbots, and interactive voice response (IVR) experiences.

NICE’s CCaaS solutions encompass workflow management for process and engagement orchestration, including analytics and reporting on agent and platform performance; a vast library of resource and agent engagement and support tools to boost performance; advanced AI application for voice and sentiment scanning via natural-language processing; and an application of AI and ML models for data analytics, smart routing, next-best agent action, virtual agents (text and voice), and chatbot engagement. NICE enables organizations to continue to meet their customers wherever their journeys begin, from search to omnichannel engagement including voice, messaging, social, SMS, and more.

“As the new era of digital customer experiences takes hold, we enable enterprises worldwide to provide the new digital standard in customer experience,” said Barry Cooper, President, CX Division, NICE. “With the most comprehensive, cloud native suite designed for proactive, digitally fluent, AI-powered experiences, we are helping businesses shift to digital and create new opportunities for better relationships with customers. We are thrilled to be short-listed by Constellation Research for CCaaS.”

Constellation Research evaluated 21 solutions in the Contact Center as a Service market and presents vendors in different categories of the market relevant to early adopters. In addition, products included in this document meet the threshold criteria for this category as determined by Constellation Research. This Constellation ShortListTM of vendors for a market category is compiled through conversations with early adopter clients, independent analysis, and briefings with vendors and partners. Core considerations to be shortlisted for Contact Center as a Service involved AI-powered tools, including smart routing, intelligent workforce planning, agent assist, sentiment analysis, chatbots, Interactive Virtual Agents, data management, and process automation.

About Constellation Research

As an award-winning Silicon Valley-based strategic advisory and futurist analyst firm, Constellation Research serves leaders and organizations navigating the challenges of digital strategy, business-model disruption, and digital transformation. Constellation works closely with solution providers, partners, C-suite executives, board of directors, and its Constellation Executive Network of buy-side leaders to lead the way in research coverage and advise clients on how to achieve valuable business results. Each Constellation ShortListTM is updated at least once per year. Updates may occur after six months if deemed necessary. Constellation clients can work with the analyst and the research team to conduct a more thorough discussion of this ShortListTM. Constellation can also provide guidance in vendor selection and contract negotiation.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2

Exhibit 99.2

ASTRID Deploys NICE to Modernize Incident Reconstruction for Belgium’s

National Emergency and Security Services Network

In a nationwide deployment, NICE will help Belgium’s 14 emergency communications centers,

and over 70,000 first responders, enhance emergency services

Hoboken, N.J., August 3, 2023 – NICE (Nasdaq: NICE) today announced that ASTRID, the operator of Belgium’s national radio communications, paging and dispatching network, has selected NICE to modernize their voice recording and incident reconstruction solutions for 14 police, fire and EMS Public Safety Answering Points.

As a provider of a single system of record for emergency incidents, NICE empowers public safety and criminal justice agencies to find the truth that’s hidden in data faster, and improve services through reliable data capture, fast, accurate incident reconstruction, automated quality assurance, and data-driven intelligence dashboards.

Jan Zeinstra, Product Owner recording project, ASTRID, said, “The ASTRID network is a lifeline for emergency services in Belgium through its ability to deliver reliable, seamless communications. But it’s equally important to be able to reliably capture, find and reproduce these incidents, to understand what happened, how it happened, and what performed and what didn’t. Considering the 8,000 emergency citizen calls for service and 2-million plus first responder radio communications handled each day, we felt it was important to choose a company with a reliable track record. NICE has proven success with some of the largest emergency services agencies in the world.”

Currently, over 70,000 emergency services workers, ranging from local and federal police to fire and medical rescue services, rely on the ASTRID network daily. Most of these interactions will be centrally captured and managed by NICE. Additionally, NICE will be used to capture all inbound emergency citizen calls into Belgium’s 14 provincial centers, as well as outbound dispatch interactions. The 14 centers handle emergency calls across a 12,000 square mile area inhabited by 11.5 million citizens. When full reviews of incidents are necessary, the NICE solution will automatically pull back incident data into a timeline view, so managers can replay incidents and understand exactly what happened.

Chris Wooten, Executive Vice President, NICE, said, “We are honored that ASTRID has selected NICE for this nationwide project to help Belgium improve its emergency services to citizens during their most difficult times. For this project, we will leverage our 30 years of experience supporting some of the world’s largest public safety agencies, and our solutions which empower first responders and criminal justice departments to deliver better outcomes for citizens and get to the truth that’s hidden in their data faster.”

NICE will be deploying its Inform Elite solution for ASTRID in conjunction with Belgium-based NICE certified partner Tein Technology.

NICE Inform Elite is one of the solutions in NICE’s Evidencentral platform which is designed to help public safety and justice agencies improve and simplify management of digital evidence and data, from incident to court.

To learn more about NICE’s digital transformation solutions for Public Safety and Justice:

•

Visit the NICE website by clicking here.

•

Email PSInfo@NICE.com for more information.

NICE Public Safety & Justice

With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com

About ASTRID

ASTRID is the operator of the national radio communications, paging and dispatching network designed for emergency and security services in Belgium. An initiative created by the Belgian federal authorities, ASTRID provides four important basic services: radio communications, paging, dispatching solutions and a mobile voice and data supply. Currently, over 70,000 people employed in emergency response and other mission critical applications rely on the ASTRID communications network. ASTRID has been arranging communication between various emergency and security services in Belgium for more than 20 years. More info at www.astrid.be/en.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3

Exhibit 99.3

NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center

as a Service For 9th Consecutive Year

NICE positioned furthest for Completeness of Vision

Hoboken, N.J., August 8, 2023 – NICE (Nasdaq: NICE) today announced that Gartner has recognized NICE as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NICE placed the furthest overall for its Completeness of Vision in the Leaders Quadrant. This marks the ninth consecutive year that NICE has been named a Leader in the CCaaS Magic Quadrant.

This 2023 Gartner Magic Quadrant for CCaaS states, “The contact center market is migrating from on-premises to cloud based CCaaS solutions, including those with many thousands of agents and advanced digital and self-service requirements. This research will help customer service and support technology leaders find the right provider for their needs.”

“CCaaS is now the go-to technology for most organizations looking to procure or replace traditional on-premises contact center technologies. CCaaS solutions are also starting to be deployed in multithousand-seat environments, even though these may comprise multiple smaller entities. This reflects the desire of customer service organizations to consolidate multiple stand-alone environments and move forward with a single, strategic supplier, preferably in the cloud.”

NICE delivers the industry’s leading combination of CCaaS, WEM, Analytics, AI and Digital Self-Service on CXone, the foremost open, cloud CX platform. The CXone platform is wider and deeper than any other CX solution in the market, driving exceptional digital self-service and agent-assisted customer interactions. CXone is powered by NICE’s purpose-built Enlighten AI which is built from the CX industry’s largest labelled dataset. NICE integrates generative AI into Enlighten to deliver truly conversational AI, powering next-level digital self-service, and guiding consumers, employees and brands with AI-driven actions.

"We are thrilled to see that our substantial investment in CX innovation along with our significant business success is reflected in the report and we are recognized as a Leader by Gartner for the ninth consecutive year," said Barry Cooper, President, CX Division, NICE. "We believe this recognition from Gartner amplifies NICE’s ongoing commitment to lead the next generation of customer service with CXone. CXone, with advanced AI capabilities and a complete approach to managing full customer journeys across unattended, attended, digital and voice interactions, is allowing organizations to differentiate through customer experience in today’s digital era."

NICE was recognized in the very first Gartner Magic Quadrant for CCaaS* report in 2015 as a Leader and has been recognized as a Leader in the Magic Quadrant for CCaaS consecutively each year since then. The company believes its consistent recognition in this report reinforces its ability to identify market trends early and continually innovate accordingly to deliver the technology solutions organizations need to advance customer success.

Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth. 7 August, 2023. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*NICE was recognized as inContact in the 2015 and 2016 Magic Quadrant reports for CCaaS, North America. It was recognized as NICE inContact in the same report from 2017 until 2019. The report name was updated to Magic Quadrant for CCaaS starting 2020.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4

Exhibit 99.4

NICE Named Top Leader in Metrigy’s Inaugural CCaaS Provider Ranking

NICE earned the highest possible scores in market share, financial strength and product mix

Hoboken, N.J., August 21, 2023 – NICE (Nasdaq: NICE) today announced that it has been named the leader in Metrigy’s inaugural Contact Center-as-a-Service MetriRank 2023 report, out of 11 companies ranked. In addition to earning the highest possible scores in market share, financial strength, and product mix, NICE received two notably high customer sentiment ratings relative to the other report leaders, for platform reliability and AI capabilities.

The purpose of the MetriRank study is to evaluate leading CCaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term. Metrigy’s quantitative ratings are based on critical and factual metrics, including market share, common financial ratios, product details, and customer ratings, eliminating analyst bias that may exist in provider rankings. Metrigy defines CCaaS as customer interaction software delivered as a service over a cloud-based platform; this includes Automatic Call Distributors (ACDs), Interactive Voice Response (IVR), predictive dialer, AI, channel integration, etc.

Metrigy highlighted NICE’s market dominance in the report saying, “Given its commanding market share lead, prowess in product development, and financial strength to get it to the next levels, NICE is well positioned to maintain its No. 1 position in the CCaaS market.” Recognizing CXone, NICE’s award-winning CCaaS platform, the Metrigy report noted NICE’s ability to enable smart self-service through the entire customer journey, while providing an omnichannel experience. The report also called attention to NICE’s Enlighten AI solution, purpose-built for CX, that underpins the entire CXone platform, with the report noting NICE’s recent portfolio additions of Enlighten Autopilot, providing next-generation self-service; Enlighten Copilot, for live agent guidance; and Enlighten Actions, for optimizing automation. Given NICE's leading financial position, it's in a "unique position among many of its peers, which are not profitable and have negative operating margins. With continued revenue growth, a strong gross margin, and positive operating cash flow, NICE can invest in further product development and/or acquisitions, channel activity, and market expansion better than most of its competition."

“NICE is the undisputed leader in our inaugural CCaaS MetriRank report, with the largest market share, strong financials, and full marks for product mix. NICE has a commanding lead on the field, putting it in a good position to continue top performance over the next few years,” said Metrigy Principal Analyst Diane Myers, who led the research team and has conducted market forecasts, market share analysis, and rankings for nearly 30 years.

Barry Cooper, President, CX Division, NICE, said, “We are proud to be recognized as the undisputed leader for CCaaS in Metrigy’s inaugural MetriRank report. It is a clear recognition of NICE’s commitment to helping brands realize the power of AI and cloud technologies to lead in the new generation of customer experience. We spent the last 6 years building CXone from the ground up using the highest quality cloud technologies, infusing purpose-built AI across the platform, enabling businesses to deliver exceptional CX. We are eager to continue to cement our status as the market leader in CCaaS and look forward to what’s to come thanks to NICE’s ongoing investment in CX innovation.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5

Exhibit 99.5

NICE Enlighten XO Receives 2023 “Disruptive Technology of the Year” Honor

in Customer Contact Week’s Excellence Awards Competition

honored for its ability to drive superior contact center and CX performance

Hoboken, N.J., August 22, 2023 – NICE (Nasdaq: NICE) announced today that Customer Contact Week Digital (CCW), has named NICE and its AI-powered Enlighten XO solution as its 2023 “Disruptive Technology of the Year” award recipient. The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. The mission of the CCW Excellence Awards is to raise the bar for the contact center profession by identifying top practices, superior thinking, creativity, and execution across the full spectrum of contact center functions.

Winning among a field of 15 vendor finalists, NICE Enlighten XO stands apart with its purpose-built AI for digital customer experience (CX). Leveraging its advanced conversational analysis capabilities, Enlighten XO empowers organizations to rethink their entire digital transformations with AI-driven self-service that eliminates the guesswork involved in legacy solutions. Enlighten XO uniquely harnesses the power of an extensive dataset comprising historical voice and digital interactions, enabling AI to more accurately identify and comprehend customer intents, agent tasks, and workflows across all communication channels. This knowledge allows businesses to prioritize automation opportunities and drive superior CX outcomes.

"NICE has clearly disrupted the customer interaction landscape by introducing cutting-edge digital customer experience with AI-infused chatbots and virtual agents that learn directly from the optimal interactions of top-performing human agents,” said Barry Cooper, President, CX Division. “NICE has directed CX innovation and the benefits of AI in a trusted, enterprise-grade manner to empower human-friendly conversations that create exceptional experiences for consumers, employees and executives.”

Recently NICE launched three new Enlighten solutions which are purpose-built for the Customer Service environment. NICE is combining the latest Generative AI technology and CXone’s vast array of CX data to revolutionize the way AI empowers organizations to better engage, predict and take actions to improve consumer experiences. NICE is the first to introduce an enterprise-grade AI for CX, based on domain-specific business cases, with humanized conversations using the highest level of security guardrails ensuring responses are aligned with brand needs and goals. Underlying Enlighten’s solutions is NICE’s CX-specific labelled data and domain-trained models derived from all types of interactions as well as CXone’s leading CX applications and workflows.

To learn how organizations are advancing digital interactions and building effective self-service, please visit our website for videos, demos, and expert articles: www.nice.com/xo.

About CCW Digital

CCW Digital is the global online community and research hub of more than 150,000 customer contact members. With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from all corners of the globe, our members stay up-to-date on the latest tools, techniques, and technologies by accessing our reports, innovative research formats, and various forms of digital media that all complement our industry leading live event series.

About NICE

Corporate Media Contact

Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6

Exhibit 99.6

NICE Receives “Artificial Intelligence Solution of the Year” Award

For Enlighten AI from 2023 National Technology News

Enlighten AI for Vulnerable Customers is a comprehensive AI solution that interprets

consumer behavior and accurately identifies vulnerable customers to comply with FCA regulations

Hoboken, N.J., August 23, 2023 – NICE (Nasdaq: NICE) announced that the 2023 National Technology Awards, sponsored by National Technology News, named NICE Enlighten AI for Vulnerable Customers as its “Artificial Intelligence Solution of the Year” award winner. In its sixth year, the awards program is a comprehensive celebration of leading technology across a range of industries and organized by National Technology News, part of Perspective Publishing, a leading publishing and events company. The Artificial Intelligence category rewards companies making use of machine learning and algorithms to turn raw data into useful insights and value for customers.

NICE Enlighten AI for Vulnerable Customers is a complete out-of-the-box solution that objectively analyzes every interaction based on the UK’s Financial Conduct Authority (FCA) drivers of vulnerability, as well as complaints, and automates the remediation process. Contact centers have traditionally relied on their agents to manually identify vulnerable customers based on training they have received. But it is difficult to determine the subtle clues of vulnerability because most consumers are not willing to admit or are unaware that they classify as vulnerable. Enlighten AI for Vulnerable Customers enables contact centers to embed the fair treatment of customers into their business processes by using Enlighten’s purpose-built model for Vulnerable Customers which automatically identifies a vulnerable customer based on customers’ interactions. This gives front-line staff the visibility and guidance they need to identify and respond to a range of characteristics of the potentially vulnerable.

The FCA broadly defines a vulnerable customer as anyone who is susceptible to detriment due to personal circumstances. Organizations that provide financial services to consumers are required by the FCA’s Consumer Duty mandate — which will be enforced starting July 31, 2023 (for existing products and solutions) — to have a special protocol for identifying and interacting with vulnerable customers.

“According to the FCA, estimates are that approximately 47% of UK adults exhibit one or more characteristics of vulnerability. Enlighten AI for Vulnerable Customers makes it possible for firms to streamline their compliance programs and automate their reporting and coaching processes, cost effectively and at scale,” said Darren Rushworth, President, NICE International. “NICE has invested significantly in creating a powerful solution that combines the speed of AI with targeted behavioral analytics to provide UK-based contact centers the ability to proactively serve vulnerable customers.”

For further information on NICE Enlighten AI for Vulnerable Customers, please visit our website here.. For the datasheet, please click here.

About National Technology News

National Technology News (NTN) is a key brand for technology purchasers and vendors in the UK. Following the success of the inaugural National Technology Awards in 2017, and with growing demand for a dedicated high-level news-driven site, National Technology News was born. NTN has grown into a multi-channel news and events brand that offers companies direct access to the decision-makers for technology in UK businesses. National Technology News is part of Perspective Publishing, a leading publishing, and events company. Perspective also publishes FStech and Retail Systems, the leading technology titles within the financial and retail sectors within the UK.

About NICE

Corporate Media Contact

Cindy Morgan-Olson, +646,408-5896, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE marks, please see www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7

Exhibit 99.7

NICE Named a Leader In 2023 Frost & Sullivan Asia Pacific Cloud Contact Center Report

NICE’s complete, AI-powered cloud contact center solutions portfolio shines in Frost & Sullivan analysis of

Growth and Innovation

Hoboken, N.J., August 24, 2023 – NICE (Nasdaq: NICE) was announced today as a leader in growth performance and commitment to innovation in Frost & Sullivan’s Asia Pacific Cloud Contact Center Report for 2023. In a field of more than 50 global industry participants, Frost & Sullivan independently plotted the top 17 companies in this Frost Radar™ analysis. NICE was recognized for longevity of offering, consistent and increasing growth, strong go-to-market strategies, and significant investment in key trend areas, such as incorporating AI across its platforms. NICE embeds advanced AI into its CXone platform and is building agility through agent empowerment, digital engagement, real-time interaction management, and self-service.

NICE has made significant advancements in AI, harnessing it to understand customer data and build orchestrated customer journey experiences. Its ongoing commitment to AI innovation and process automation drives NICE to regularly enhance its offerings, delivering differentiated customer experience that extends well beyond the contact center.

“NICE has become a formidable industry player with one of the broadest portfolios, powered by its strength in WFO, acquisition of key contact center companies, and investment in AI technologies,” said Sherrel Sonia Roche, Industry Principal, ICT Research, Frost & Sullivan. “The company was an early adopter of AI technologies and has continued to infuse these capabilities across its portfolio. The company designed a forward-looking technology strategy exhibited through its initiatives in AI, WFO, integration tools, and a digital-first approach.”

APAC is a key component of NICE’s global expansion strategy. NICE CXone’s cloud contact center platform experienced growth in Australia, New Zealand, UAE, Singapore, and India driven by rising demand for AI technology, WFO, digital channel and self-service capabilities, and pent-up demand from the local government, utilities, and education verticals.

Darren Rushworth, President, NICE International, said, “Innovation is central to everything NICE pursues. We are honored by Frost & Sullivan’s recognition of this deeply engrained commitment. NICE continues to advance its AI position, using our purpose-built AI engine, Enlighten, to power next-level customer experience across the globe.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8

Exhibit 99.8

Allegheny County District Attorney’s Office to Deploy NICE AI-Powered

Digital Evidence Management Solution

Pennsylvania’s Allegheny County looks to NICE Justice to streamline the criminal justice process,

reduce postponements, and free up attorneys to prosecute more cases

Hoboken, N.J., August 28, 2023 – NICE (Nasdaq: NICE) today announced that the Office of the District Attorney of Allegheny County (which includes the Pittsburgh, Pennsylvania metropolitan area) will be deploying NICE Justice, one of the AI-powered solutions in NICE’s Evidencentral platform, to streamline its entire criminal justice process. Through its deployment of NICE Justice, the Allegheny County District Attorney’s Office is looking to improve how it manages a growing influx of digital evidence across every touchpoint, from intake to discovery. The Allegheny County DA serves a population of 1.2 million people and is the second county District Attorney’s office in Pennsylvania to select NICE Justice.

The cloud-based NICE Justice solution digitally transforms how district attorneys and office staff receive, interact with, manage and share digital evidence. Freed from dealing with discs, drives, emails, and logging into multiple systems to manage and prepare evidence, attorneys and staff can focus on building and presenting compelling cases. NICE Justice also features built-in AI capabilities for face detection and redaction, video and audio transcription, and finding evidence connections.

William Petulla, Chief Trial Deputy for the Allegheny County DA’s Office, said, “The explosion of digital evidence has been an enormous help in prosecuting cases, but it has come with a number of challenges as well. Just the sheer volume of evidence has led to challenges in timely discovery and disclosure and relegated our attorneys to the role of makeshift IT specialists. NICE Justice will help us better manage the growing influx of digital evidence, provide digital discovery in a timely fashion, and free up our assistant district attorneys to focus on prosecuting our high volume of cases.”

Rebecca D. Spangler, First Assistant District Attorney for the Allegheny County DA’s Office, said, “We have a sizable number of cases that were postponed due to delays in processing digital evidence. With NICE Justice, we’ll be able to streamline the entire process of managing digital evidence, from intake to discovery. When we’re able to eliminate postponements by making the system more efficient as a whole, that’s good for everyone.”

The Allegheny County District Attorney’s Office employs 127 attorneys who manage 35,000 cases annually. As case volumes have grown, so too has digital evidence. The Office receives evidence from close to 200 different police departments, which each have their own methods of sharing it. Evidence arrives on hard drives and CDs, via Dropbox and email, and sometimes needs to be manually downloaded and re-uploaded into other systems.

NICE Justice consolidates evidence intake through one system to expedite digital discovery. Police departments can upload and share all types of digital evidence, including video, through a unified online portal. Evidence is automatically deposited into the correct digital case file folder. NICE Justice also speeds up trial preparation and disclosure, with AI-powered transcription and redaction software.

Chris Wooten, Executive Vice President, NICE, said, “As digital evidence grows, the entire criminal justice system is becoming bottlenecked. NICE Justice is an innovative solution to this digital evidence challenge. By combining AI and automation, NICE Justice liberates everyone from the manual work of managing digital evidence – police departments, public defenders, prosecutors, and courts – so they can deliver swifter justice and get to the truth faster.”

To learn more about NICE’s digital transformation solutions for Public Safety and Justice:

•

Visit the NICE website by clicking here.

•

Email PSInfo@NICE.com for more information.

About the Allegheny County District Attorney’s Office

Led by District Attorney Stephen A. Zappala, Jr., the Allegheny District Attorney’s Office is responsible for the prosecution of violations of Pennsylvania commonwealth laws in Allegheny County, Pennsylvania. The Office employs 127 attorneys who manage 35,000 cases annually, and serves a population of 1.2 million people, including citizens residing in the Pittsburgh metropolitan area. Allegheny County is Pennsylvania's second most populous county. More info at https://alleghenycountyda.us/.

NICE Public Safety & Justice

With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. Powered by Artificial Intelligence (AI), NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9

Exhibit 99.9

NICE Recognizes Top EMEA and APAC Innovators with International CX

Excellence Awards

NICE customers awarded for demonstrating excellence in customer experience, harnessing NICE digital, AI and

cloud technologies in the EMEA and APAC regions

Hoboken, N.J., August 29, 2023, NICE (Nasdaq: NICE) today announced the winners of its International CX Excellence Awards for 2023. The winning organizations were recognized for responding to the new complex needs of the AI era and delivering outstanding results for the business, customers and agents alike. The seven award winners across six categories were honored at Interactions International 2023, the industry’s premier CX event, highlighting the power of NICE’s innovative solutions including Enlighten, the trusted AI for business, and CXone, the leading cloud-native CCaaS platform, helping brands to deliver next-level experiences. These winners rose above their peers to deliver truly differentiated, next-level digital CX.

The International CX Excellence Award winners demonstrated remarkable results. Here are the winners:

Digital/AI Innovation - Honoring AI adoption for business to respond to the unique needs of the brand, employee and consumer. The winner is Chubb Asia Pacific.

Change Agents - Acknowledging the remarkably rapid adoption and implementation of digital CX best practices to deliver exceptional CX in healthcare. The winner is DHU Healthcare.

Outstanding Cloud Implementation – Celebrating the flawless deployment of CXone’s cloud-native CX platform for scalable, digital CX. The winners are Hastings Direct and GXS Bank.

Outstanding Customer Experience – Recognizing the steps taken to deliver personalized and proactive CX and grow a loyal customer base. The winner is Language Loop.

Outstanding Employee Engagement – Applauding the use of digital and AI capabilities to empower and coach employees to deliver exceptional CX. The winner is EE.

Trailblazer of the Year – Showcases an unwavering focus on innovation to deliver exceptional interactions at scale. The winner is HGS.

Darren Rushworth, President, NICE International, said, “AI has changed the CX landscape and, as a result, delivering exceptional experiences has grown in importance more than ever. The International CX Excellence Awards winners have demonstrated how to harness our technology to deliver superior experiences while demonstrating tangible results for the business, consumers and agents. We commend this year’s winners for responding to new digital and AI demands, delivering outstanding CX success in their respective industries.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, media@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.10 11 exhibit_99-10.htm EXHIBIT 99.10

Exhibit 99.10

NICE Announces International Elite Partners of the Year Award Winners

Awards honor commitment to partnering for success and helping customers achieve outstanding customer experience

Hoboken, N.J., August 30, 2023 – NICE (Nasdaq: NICE) today announced the winners of the NICE International Elite Partners of the Year award. The winners were honored at this year’s Interactions International event in London. The winning partners were recognized for their excellence in driving businesses to adopt digital and purpose-built AI solutions to deliver exceptional customer experience. The winners of the NICE International Elite Partners of the Year award are:

•

Cloud Implementation Partner of the Year – Recognizing the continued adoption of a single, open cloud-native platform to drive next-level digital customer experience. The winner is Atos Unify.

•

Service Partner of the Year – Celebrating a truly collaborative partner dedicated to ensuring smooth delivery for their customers. The winner is Business Systems (UK) Limited.

•

East Partner of the Year – Awarding a leading technology company providing digital-first business technology solutions. The winner is 3D Bilisim.

•

Emerging Partner of the Year EMEA – Celebrating a partner helping brands achieve customer experience excellence through masterful consultancy. The winner is paulusresult GmbH.

•

Emerging Partner of the Year UK&I – Honoring a premier enterprise communications solutions provider dedicated to digital transformation. The winner is PlanNet21 Communications.

•

Rising Star of the Year – Honoring an unwavering pursuit of providing seamless customer experience. The winner is SVL.

•

Employee Engagement Partner of the Year – Recognizing a commitment to empowering employees to deliver customer experience excellence. The winner is BrightContact.

•

Customer Experience Partner of the Year – Celebrating work done to exceed the unique and growing customer expectations of the digital era. The winner is FourNet.

•

Trailblazer of the Year – For bringing NICE customer experience solutions to the most new brands. The winner is Route 101.

•

Partner of the Year (Portfolio) – Celebrating a focus on delivering a wide range of next-level digital capabilities including conversational AI, automation, advanced analytics, quality monitoring and machine learning. The winner is Orange Business.

•

Partner of the Year (CXone) – Applauding a relentless focus on cloudification and digitalization. The winner is Webhelp.

Darren Rushworth, President, NICE International, said, “Our international partners are an essential component of NICE’s ongoing market leadership around the world. We are honored to recognize these partners for their distinctive efforts in driving businesses to implement digital and AI solutions, helping businesses become CX leaders in their industries. NICE is proud to work with such innovative partners.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-4442, media@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.