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6-K 1 zk2330101.htm 6-K

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of July 2023 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.

(Translation of Registrant’s Name into English)

13 Zarchin Street, P.O. Box 690, Ra’anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F ☒ Form 40-F ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1	NICE Actimize’s SURVEIL-X Chosen by ING Deutschland to Expand its Cloud-Based Market Surveillance Capabilities, dated July 12, 2023.
99.2	Frederick County Maryland State’s Attorney’s Office Selects the NICE Justice Solution to Accelerate Digital Transformation, dated July 13, 2023.
99.3	ABN AMRO Finds Smarter and Faster Digital Customer Experiences with NICE Cxone, dated July 17, 2023.
99.4	Durham’s Accredited 911 Center of Excellence Selects NICE Inform Elite to Improve Service for Citizens, Public Safety Partners, dated July 18, 2023.
99.5	Cook County State’s Attorney’s Office Selects NICE Justice Digital Evidence Management to Streamline Criminal Justice, dated July 19, 2023.
99.6	NICE Actimize Positioned as a Luminary in Advanced Technology and Breadth of Functionality in Celent’s 2023 AML Transaction Monitoring Report, dated July 24, 2023.
99.7	NICE Launches ElevateAI “1K Every Day,” Delivering Greater AI Access To Customers of All Sizes, dated July 25, 2023.
99.8	NICE Named a 2023 Top Provider by Metrigy for Voice of the Customer, dated July 26, 2023.
99.9	NICE Introduces Generative AI-Powered “Enlighten Actions Industry Benchmarks,” Allowing Brands a Unique Way to Create Stronger Brand Loyalty, dated July 27, 2023.
99.10	NICE Actimize Wins Four 2023 Global Banking & Finance Awards Highlighting Innovation in Trade Surveillance Technology, dated July 31, 2023.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

NICE LTD.

By: /s/ Tali Mirsky

Name: Tali Mirsky

Title: Corporate VP, General Counsel and Corporate Secretary

Dated: August 4, 2023

EXHIBIT INDEX

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1	NICE Actimize’s SURVEIL-X Chosen by ING Deutschland to Expand its Cloud-Based Market Surveillance Capabilities, dated July 12, 2023.
99.2	Frederick County Maryland State’s Attorney’s Office Selects the NICE Justice Solution to Accelerate Digital Transformation, dated July 13, 2023.
99.3	ABN AMRO Finds Smarter and Faster Digital Customer Experiences with NICE Cxone, dated July 17, 2023.
99.4	Durham’s Accredited 911 Center of Excellence Selects NICE Inform Elite to Improve Service for Citizens, Public Safety Partners, dated July 18, 2023.
99.5	Cook County State’s Attorney’s Office Selects NICE Justice Digital Evidence Management to Streamline Criminal Justice, dated July 19, 2023.
99.6	NICE Actimize Positioned as a Luminary in Advanced Technology and Breadth of Functionality in Celent’s 2023 AML Transaction Monitoring Report, dated July 24, 2023.
99.7	NICE Launches ElevateAI “1K Every Day,” Delivering Greater AI Access To Customers of All Sizes, dated July 25, 2023.
99.8	NICE Named a 2023 Top Provider by Metrigy for Voice of the Customer, dated July 26, 2023.
99.9	NICE Introduces Generative AI-Powered “Enlighten Actions Industry Benchmarks,” Allowing Brands a Unique Way to Create Stronger Brand Loyalty, dated July 27, 2023.
99.10	NICE Actimize Wins Four 2023 Global Banking & Finance Awards Highlighting Innovation in Trade Surveillance Technology, dated July 31, 2023.

EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1

Exhibit 99.1

NICE Actimize’s SURVEIL-X Chosen by ING Deutschland to Expand its Cloud-

Based Market Surveillance Capabilities

NICE Actimize’s true holistic approach to surveillance breaks down data silos, providing

deeper analysis and true risk detection

Hoboken, N.J., July 12, 2023 – NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that ING Deutschland, a subsidiary of the Dutch ING Group, has chosen to expand its investments in SURVEIL-X Markets Surveillance, a cloud-based, AI-powered trade surveillance solution which identifies potential market abuse and risky behavior of regulated employees.

Emphasizing its end-to-end risk management capabilities, ING Deutschland’s further investments in NICE Actimize’s SURVEIL-X include its Fixed Income capabilities as well as its Cross Market/Cross Product Manipulation, and Equities coverage.

“NICE Actimize’s holistic approach to surveillance breaks down barriers between data silos at ING Deutschland, thereby providing a deeper analysis and true risk detection,” said Chris Wooten, Executive Vice President, NICE. “As a long-standing provider to ING Deutschland, we’re committed to continuing to offer market-leading financial crime technology combined with our best-in-class cloud services team, with the mission of protecting ING Deutschland as well as its customers.”

NICE Actimize’s SURVEIL-X Markets Surveillance is part of the SURVEIL-X Holistic Surveillance suite which helps financial services institutions, broker/dealers and future commission merchants comply with regulatory obligations, avoid costly fines and preserve their reputation. Out-of-the-box detection scenarios provide superior analytics that have been vetted by top tier global clients, industry professionals, and our team of seasoned subject matter experts.

NICE Actimize has more than 12 years’ experience implementing Markets Surveillance in covering a wide-range of asset classes, including foreign exchange and swaps/OTC. For further information on NICE Actimize’s Markets Surveillance and its integrated holistic trade surveillance, please read here. To schedule a demo on NICE Actimize’s Markets Surveillance, please click here.

ING Deutschland

With over 9 million customers, we are the third-largest bank in Germany. Our core products are current accounts, mortgage lending, savings, consumer loans and securities. In the Business Banking segment, we grant loans to small and medium-sized enterprises. In Wholesale Banking, we offer banking services to large, international companies. With over 6,000 colleagues, we are represented in Frankfurt am Main (headquarters), Berlin, Hanover and Nuremberg.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.

Corporate Media Contact:

Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2

Exhibit 99.2

Frederick County Maryland State’s Attorney’s Office Selects

the NICE Justice Solution to Accelerate Digital Transformation

With the ability to streamline digital evidence management, NICE Justice will be a

game-changer for the Frederick County State’s Attorney’s Office

Hoboken, N.J., July 13, 2023 – NICE (Nasdaq: NICE) today announced that the State’s Attorney’s Office for Frederick County, Maryland, part of the Washington, DC metropolitan area, will be deploying NICE Justice, one of the solutions in NICE’s Evidencentral platform, to transform how it manages digital evidence, from evidence intake to case building and trial preparation. The Frederick County State’s Attorney’s Office represents the State of Maryland in all criminal prosecutions that result from crimes charged by local law enforcement agencies occurring in Frederick County. The NICE Justice solution will help the State’s Attorney’s Office streamline its management of digital evidence so it can improve its effectiveness in managing cases and delivering justice.

Part of the Evidencentral cloud-based platform, NICE Justice digitally transforms how prosecutors receive, interact with, manage and share digital evidence throughout the criminal justice process. Freed from logging into multiple systems and manual, time-consuming digital evidence management processes, attorneys and staff are able to find the truth in digital evidence faster and focus on building and presenting compelling cases. NICE Justice also features tools to jumpstart the trial preparation process, including built-in software for transcription, redaction, photobook creation, evidence sequencing and timeline creation.

The Frederick State’s Attorney’s Office manages 6,000-plus cases a year, and as the quantity of digital evidence associated with cases continues to rise, caseloads are becoming increasingly difficult to manage. The State’s Attorney’s Office collaborates with multiple law enforcement agencies, and each has its own way of sharing digital evidence. This creates added work for office personnel who need to manually upload and catalog evidence from CDs, hard drives and thumb drives. NICE Justice streamlines and accelerates this process by providing a unified, secure online portal for law enforcement agencies to upload digital evidence to the cloud. Prosecutors can also share discoverable evidence securely with defense attorneys, through a fully trackable, digital process.

Frederick County State’s Attorney J. Charles Smith III, said, “The mission of the Frederick County State’s Attorney’s Office is to promote public safety and foster a sense of security in our community by pursuing justice in a fair, honest, efficient and ethical manner. Digital evidence is essential to our mission, but with the volume of digital evidence exploding in recent years it has created a challenging situation. NICE Justice will improve our daily workflow, provide an efficient way to ingest evidence, and allow us to transfer all of our digital evidence through one download link. When attorneys and staff work more productively, that’s good for everyone in the criminal justice system.”

Chris Wooten, Executive Vice President, NICE, said, “The primary mission of every State’s Attorney’s office is to advocate for victims of crime, provide them with timely justice, and make sure their cases are managed professionally and efficiently. Toward that end any system that can help improve daily workflow, help prosecutors find the truth in digital evidence faster, and improve case outcomes is key. That is why increasing numbers of district attorney’s offices across the U.S., including Frederick County, are turning to NICE Justice to streamline the criminal justice process.”

To learn more about NICE’s digital transformation solutions for Public Safety and Justice:

•

Visit the NICE website by clicking here.

•

Email PSInfo@NICE.com for more information.

About the State’s Attorney’s Office for Frederick County, Maryland
The Frederick County State’s Attorney’s Office prosecutes all criminal, juvenile, and serious traffic offenses that occur in Frederick County. The office has four divisions: the Circuit Court Division, which oversees all serious felony offenses; the District Court Division, which manages misdemeanor criminal and serious traffic offenses; the Juvenile Division, which handles all offenses committed by offenders under the age of eighteen; and the Child Support Division, which works to establish and enforce parental support obligations. The Office collaborates with police officers, local police agencies, state and local government agencies, and the general public to provide information and services. The Office also works to develop crime prevention programs in cooperation with other agencies. More info at: https://statesattorney.us/

NICE Public Safety & Justice

With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3

Exhibit 99.3

ABN AMRO Finds Smarter and Faster Digital Customer Experiences with NICE CXone

NICE simplified ABN AMRO’s infrastructure with migration to the cloud

Hoboken, N.J., July 17, 2023 – NICE (Nasdaq: NICE) has today announced that ABN AMRO, a leading eurozone financial institution located in the Netherlands, has deployed NICE CXone to expand its digital capabilities across all touchpoints and provide a smarter, faster customer experience across the entire journey. Alongside reseller, Infosys, NICE helped ABN AMRO migrate from on-premise to cloud with CXone in a quick, easy and risk-free way, aiding the bank’s wider digital transformation ambitions.

ABN AMRO required an upgrade that would simplify its infrastructure and address customers’ new digital needs. With thousands of employees working across various campuses and remotely, ABN AMRO also needed a solution that was easy to configure, agile, and had flexible capabilities that addressed the new hybrid working environment. Handling around five million calls annually, ABN AMRO integrated NICE’s unified platform, CXone, alongside attached solutions including CXone Workforce Management (WFM), CXone Audio Recording, and CXone Personal Connection, so that they work harmoniously with existing third-party CRM and chatbot solutions.

ABN AMRO required a cloud-based solution with a complete set of capabilities that allowed it to expand CX further than the capabilities of its previous vendor. By understanding the customer’s business needs, NICE and Infosys were able to provide a fast deployment without disrupting day-to-day activities. NICE CXone enhances the experience using purpose-built AI to provide smarter, faster service. In addition, CXone’s WFM capability simplifies workforce management activities by eliminating manual processes, proactively optimizing intraday schedules, and empowering agents and supervisors with automated workflows.

Looking forward, ABN AMRO is testing the use of social media by leveraging NICE CXone omnichannel chat capabilities to reach its customers more efficiently. Additionally, NICE CXone Personal Connection will be used to maximize agent utilization with increased connection rates and to control third-party systems. NICE CXone Recording provides secure, full-featured interaction recording to satisfy contact center compliance and quality assurance needs.

Wandana Jankie, Contract Owner and IT Lead Customer Interaction, ABN AMRO, said, “with NICE CXone we have a place where the remote customer journey is orchestrated and comes to life. It allowed us to expand our digital capabilities and provide our customers with a better experience. The integration with NICE, together with our implementation partner Infosys, has been smooth with already 6000 users migrated and I could not be happier with the results.”

“We are pleased to have provided ABN AMRO with infrastructure capable of meeting today’s digital customer expectations as well as the bank’s digital ambitions of tomorrow,” said Darren Rushworth, President, NICE International. “With our scalable, cloud native platform and suite of best-of-breed solutions, ABN AMRO will be able to increase omnichannel capabilities and meet their customers at any touchpoint.”

About ABN AMRO

ABN AMRO is a personal bank in the digital age that is committed to playing a serious role in society. This age of digital transformation helps them to bring banking ever closer to their clients and what they need. ABN AMRO’s areas of focus are inclusion, sustainability, social entrepreneurship, innovation, daily banking and more. https://www.abnamro.com/nl/home

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4

Exhibit 99.4

Durham’s Accredited 911 Center of Excellence Selects NICE Inform Elite to

Improve Service for Citizens, Public Safety Partners

Durham’s Emergency Communications Center is turning to NICE to digitally transform quality

assurance, incident reconstruction and performance metrics reporting processes

Hoboken, N.J., July 18, 2023 – NICE (Nasdaq: NICE) today announced that the Durham (North Carolina) Emergency Communications Center (DECC) will be deploying NICE Inform Elite to take its 911 service to the next level by digitally transforming processes around tracking center and telecommunicator performance metrics, performing quality assurance reviews, accelerating evidence production and delivery, and reconstructing incidents. As the public safety answering point (PSAP) for all emergency and non-emergency calls for the city and county of Durham, the DECC handles close to a half-million calls annually and provides dispatching services for law enforcement, EMS and fire partner agencies.

Serving as the centerpiece of DECC’s 911 Quality Assurance and Improvement (QA/QI) program, NICE Inform Elite will combine synchronized replay of 911, radio, CAD data, and telecommunicator screens to enable QA reviewers to instantly discern if telecommunicators are struggling and where improvements can be made. The DECC will also be able to automate the selection and review of high acuity calls, like cardiac or respiratory events, to ensure telecommunicators are receiving timely feedback and meeting expectations.

Randy Beeman, Director, Durham Emergency Communications Center, said, “When it comes to understanding how our PSAP is performing, there is only one truth in the room. With NICE Inform Elite, we will be able to capture all our incident information – 911 calls, SMS texts, radio communications, computer aided dispatch (CAD) data, telecommunicator screens – in one place. The NICE solution will also provide the performance data intelligence, quality assurance and incident reconstruction tools we need to turn data into insights, so we can get to the truth faster.”

Chris Wooten, Executive Vice President, NICE, said, “We are honored that the Durham Emergency Communication Center, a center with an extraordinary commitment to 911 excellence, has chosen NICE as a technology partner. We share that passion for excellence – DECC in its mission to deliver excellent 911 service and NICE in its passion to provide innovative technology to help DECC uncover the truth in data and leverage those insights to assist Durham city and county residents in their time of need.”

Part of the Evidencentral platform, NICE Inform Elite provides emergency communications centers like the DECC with a single platform for capturing and analyzing ECC data, powered by automated solutions for reconstructing incidents, providing evidence, quality assuring calls, and tracking performance metrics. NICE Inform Elite’s integration to DECC’s CAD system will also ensure significant time savings by making call research, retrieval and incident reconstruction easier for the hundreds of monthly evidence requests received.

The DECC is a tri-certified (EMS, fire and police dispatch) IAED™ Accredited Center of Excellence (ACE). To maintain this status, the center must routinely audit a specified percentage of calls. NICE’s integration with DECC’s ProQA’s AQUA Evolution solution will significantly streamline this case review process. Center leaders will also benefit from performance dashboards which display dozens of real-time metrics, for insight into overall 911 center and individual telecommunicator performance.

According to Beeman, the technology upgrade will also support the center’s 911 telecommunicators. “The most important person in the room is the telecommunicator. If the telecommunicator doesn’t get the call right, the rest doesn’t matter. By integrating NICE Inform Elite into our center, we will be able to provide telecommunicators with the coaching, training and individualized support they need, so they in turn can provide callers with the highest levels of care.”

To learn more about NICE’s digital transformation solutions for Emergency Communications Centers, visit the NICE website by clicking here or email PSInfo@NICE.com for more information.

About the Durham Emergency Communications Center (DECC)

As the public safety answering point for all emergency and non-emergency calls for the city and county of Durham, the DECC handles close to a half-million calls annually and provides dispatching services for law enforcement, EMS and fire partner agencies. Guided by the City’s Strategic Plan, the center helps to ensure that Durham is a safe and secure community. Durham is North Carolina’s fourth largest city. Along with Durham County, it encompasses a 296-square mile area that is home to 330,000 citizens. A tri-certified IAED™ Accredited Center of Excellence (ACE), DECC is the first center in the U.S. to enable 911 texting. DECC also holds APCO Project 33 and CALEA certifications. DECC maintains two locations, a primary 911 center and a backup location. More info at https://www.durhamnc.gov/435/Emergency-Communications.

NICE Public Safety & Justice

About NICE

Corporate Media Contact

Cindy Morgan-Olson, 1 646 408 5896, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5

Exhibit 99.5

Cook County State’s Attorney’s Office Selects NICE Justice Digital

Evidence Management to Streamline Criminal Justice

NICE Justice will help the nation’s second-largest U.S. prosecutor’s office serving the Chicago metro area

efficiently manage growing volumes of digital evidence to deliver timelier justice for victims

Hoboken, N.J., July 19, 2023 – NICE (Nasdaq: NICE) today announced that the Cook County State’s Attorney’s Office (CCSAO), the second largest prosecutor’s office in the United States, will be deploying NICE Justice, one of the solutions in NICE’s Evidencentral platform, to streamline its criminal justice process. NICE Justice will help the State’s Attorney’s Office manage growing volumes of digital evidence with ease, reduce case backlogs and administer swifter justice. Covering the Chicago metro area and other Cook County municipalities, the CCSAO serves the 5.2 million residents of Cook County through representation in criminal prosecutions and civil matters.

The NICE Justice solution digitally transforms how state’s attorneys and office staff receive, manage and share digital evidence. Freed from dealing with discs, drives, emails, and logging into multiple systems to manage and prepare evidence, attorneys and staff can focus on building and presenting compelling cases. NICE Justice also features built-in software for transcoding proprietary video, transcription, redacting videos and documents, tagging video, creating photobooks and video clips, and sequencing evidence on timelines.

Chris Wooten, Executive Vice President, NICE, said, “We’re excited to partner with the Cook County State’s Attorney’s Office on this important digital transformation. In addition to promoting timelier justice for victims, NICE Justice can raise morale by lightening the administrative workload so attorneys can get back to the important work of pursuing the truth and prosecuting cases.”

Cook County State's Attorney Kimberly M. Foxx, said, “Our mission is to pursue justice with an aim toward creating a safer, stronger Cook County. Our investment in NICE Justice will help us deliver on this promise by modernizing how we manage digital evidence so we can speed up prosecutions and deliver timelier justice for victims.”

Matthew Saniie, Chief Data & Technology Officer for the Cook County State’s Attorney’s Office, added, “Our office reviews tens of thousands of felony cases annually and the digital evidence associated with these cases is staggering. Video from cell phones, doorbell cameras, CCTV and body-worn cameras has become ubiquitous. Cases can include hundreds of hours of video and other large digital files, which need to be uploaded, analyzed, copied and shared. NICE Justice will remove the administrative burden of these manual tasks, while enabling us to use digital evidence to its fullest potential to prosecute crimes.”

The Cook County State’s Attorney’s Office intakes digital evidence from over 120 police departments, including the Chicago Police Department. Each municipality has its own way of sharing evidence. This creates added work for office personnel who need to manually upload and catalog evidence from file sharing systems, CDs, hard drives and thumb drives. NICE Justice will streamline this process by providing one online portal for all law enforcement agencies to upload their digital evidence.

NICE Justice also eliminates duplicate work and storage costs. Because evidence resides in the cloud and can be securely shared and accessed, there’s no need to make copies of digital evidence as a case moves through the criminal justice process, from intake staff to the felony review unit and on to assistant state attorneys. Discovery with defense attorneys is also simplified through a fully trackable electronic sharing process.

To learn more about NICE’s digital transformation solutions for Public Safety and Justice:

•

Visit the NICE website by clicking here.

•

Email PSInfo@NICE.com for more information.

About the Cook County State’s Attorney’s Office

The Cook County State’s Attorney’s Office (CCSAO) is the nation’s second-largest prosecutor’s office and is led by Cook County’s first Black woman State’s Attorney Kim Foxx. Foxx brings her vision to this office to fairly administer justice in the pursuit of thriving, healthy, and safe communities for every person who steps foot in Cook County, no matter their race, income, or zip code. Foxx has been recognized as one of the most progressive prosecutors through her forward-thinking, innovative strategies to intercept the cycles of violence and crime and bring change to a criminal justice system rooted in systemic racism. More info at https://www.cookcountystatesattorney.org/. Follow @SAKimFoxx on Instagram, Twitter, and Facebook and @CookCountySAO on Twitter and Facebook.

NICE Public Safety & Justice

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6

Exhibit 99.6

NICE Actimize Positioned as a Luminary in Advanced Technology and Breadth

of Functionality in Celent’s 2023 AML Transaction Monitoring Report

The report also honored NICE Actimize with XCelent Awards for “Breadth of Functionality”

and “Customer Base and Support” strengths

Hoboken, N.J., July 24, 2023 – NICE Actimize, a NICE (NASDAQ: NICE) business, has been recognized with multiple honors by Celent, a division of Oliver Wyman, Inc., in its recently released report, “Financial Crime Compliance Technology: AML Transaction Monitoring Edition—2023 XCelent Awards, Powered by VendorMatch”. Designated a Luminary in the report’s Technology Capabilities Matrix, NICE Actimize also received two XCelent awards, including the firm's "XCelent Breadth of Functionality” and the “XCelent Customer Base and Support” awards. To download a complimentary excerpt of this report, please click here.

According to the report, NICE Actimize’s leading differentiators for its anti-money laundering transaction monitoring solution are its AI-based predictive scoring; its regulatory reporting support for multiple jurisdictions; and support for cloud-based deployment. The Celent report also stated that NICE Actimize’s “coolest feature” was how it “integrates data from multiple Actimize solutions to support investigations within case management.”

The report also noted, “Actimize leverages artificial intelligence (AI) in a variety of ways. Supervised learning is used to score and prioritize alerts and to detect anomalies. Unsupervised learning is used for entity resolution and for entity segmentation using clustering.” Additionally, the report summarized, “The solution includes notebooks-based AI workflows to support these capabilities as well as tuning...the solution comes with more than 280 pre-defined rules, including specific rules for retail and correspondent banking, securities, insurance, and other lines of business. Actimize also provides several ‘security blanket’ rules for detecting anomalies.”

"NICE Actimize’s AML transaction monitoring system is a comprehensive solution with strong behavior detection, case management and reporting capabilities," said Neil Katkov, PhD, Risk Director and author of the Celent report. "The solution’s advanced analytics and data enrichment capabilities were also key to our assessment of the offering, leading it to win the XCelent Award for Breadth of Functionality. And its global scope and customer support capabilities were responsible for its achievement of our XCelent Award for Customer Base and Support.”

“NICE Actimize takes an entity-centric approach with our anti-money laundering solutions, ensuring they maximize efficacy and accuracy, as well as providing confidence in regulatory compliance to our customers,” said Craig Costigan, CEO, NICE Actimize. "We do this through continuous innovation and evolution, breaking ground by delivering advances in AI and machine learning to help our customers better detect, mitigate and report financial crime.”

Costigan concluded, “Our ongoing investments are sharply focused on next generation technologies including such disruptors as Generative AI to further improve detection and investigations.”

For more information on “A Proven Method for Accelerating AML Effectiveness — Entity-Centric AML,” please click here. To learn more about NICE Actimize’s Anti-Money Laundering solutions portfolio, please access further details here.

About NICE Actimize

About NICE

Corporate Media Contact:

Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7

Exhibit 99.7

NICE Launches ElevateAI “1K Every Day,” Delivering Greater AI Access To

Customers of All Sizes

Groundbreaking AI initiative grants brands 1,000 interactions per day with ElevateAI’s free AI-powered

transcription services and CX AI models

Hoboken, N.J., July 25, 2023 – NICE (Nasdaq: NICE) today announced ElevateAI’s “1K Every Day” initiative, extending the reach of its industry-leading on-demand AI services to organizations of all sizes. ElevateAI brings the power of NICE’s purpose-built Enlighten AI to the developer community. With highly accurate AI purpose built for CX, “1K Every Day” is a game-changer for any brand seeking to leverage the power of AI to improve customer satisfaction and agent efficiency. AI is the brain behind extraordinary customer experience (CX), and by eliminating initial upfront costs, organizations of all sizes can benefit from AI and transform their customer experience.

With ElevateAI, contact centers can take their CX to the next level by harnessing the power of AI trained on billions of interactions. Users can easily access NICE’s award-winning Enlighten AI with developer-friendly APIs and instant sign-up capabilities. ElevateAI’s open and flexible architecture allows seamless integration with existing technology stacks, significantly enhancing innovation possibilities.

ElevateAI’s new “1K Every Day” offers a significant upgrade, providing up to 1,000 interactions of transcription services and CX AI per day, free of charge. Brands can power seamless CX with transcriptions. ElevateAI’s plan is unique for its larger number of interactions offered per day.

Barry Cooper, President, CX Division, NICE, said, "At NICE, we believe that data and AI should be at the core of every brand's CX. With the new ‘1K Every Day' initiative, we're making our purpose-built AI for CX even more accessible to businesses of all sizes. We're excited to see how organizations are using the power of ElevateAI to drive innovation and deliver extraordinary experiences for their customers, even with their own custom solutions."

To learn more about ElevateAI, click here, where you can access a free trial and comprehensive product documentation to analyze your first interaction in seconds.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud-native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8

Exhibit 99.8

NICE Named a 2023 Top Provider by Metrigy for Voice of the Customer

NICE VoC and CX analytics lead in performance for the second year running

Hoboken, N.J., July 26, 2023 – NICE (Nasdaq: NICE) today announced its recognition as a 2023 MetriStar Top Provider in the category of Voice of the Customer [platform] by Metrigy. NICE earned top customer sentiment ratings and achieved high business success for customers.

NICE’s ability to capture feedback from customers immediately following an interaction is a best practice found amongst the most successful companies in Metrigy’s Customer Insights and Analytics: 2023-2024 global research study of 579 organizations. This data allows companies to develop strategies and drive process optimization for customer interactions to increase customer satisfaction while simultaneously improving the agent’s experience. NICE stands above the rest with VoC due to CXone Feedback Management, NICE Enlighten AI, sentiment analysis, consolidated reporting, and gamification.

Thirteen VoC providers were evaluated for this award, with NICE performing better than any other provider evaluated in this Metrigy’s MetriStar program category on a variety of fronts. The ability to offer complete CX with a variety of voice and digital channels within its well-rounded portfolio meets the needs of most customer experience organizations, placing NICE ahead of the competition for the second year in a row.

“Providing differentiated Customer Experience is crucial for businesses to succeed, and NICE proves that having a thorough understanding of the voice of the customer is a critical component of any CX program,” said Barry Cooper, President, CX Division, NICE. “We are thrilled to be recognized for the second year in a row as the Top Provider for Voice of the Customer by Metrigy.”

The evaluations driving NICE’s recognition as a top vendor were performed during Metrigy’s Customer Experience MetriCast 2023 study, which included surveys of 1,695 CX leaders from companies in 13 countries across three regions (North

America, Europe, and Asia-Pacific). The award is based on customer ratings of providers and quantitative metrics comparing the use of products and services with measurable business success. Business impact was assessed before and after changes in business metrics of revenue, cost, customer ratings, and employee efficiency resulting from using the platforms.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no o

bligation to update or revise them, except as required by law.

EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9

Exhibit 99.9

NICE Introduces Generative AI-Powered “Enlighten Actions Industry

Benchmarks,” Allowing Brands a Unique Way to Create Stronger Brand Loyalty

With this groundbreaking capability, organizations can now create differentiating service by comparing their key

metrics and service insights to industry standards with a click of a button

Hoboken, N.J., July 27, 2023 – NICE (Nasdaq: NICE) today announced Industry Benchmarks, augmenting Enlighten Action’s generative AI-powered capabilities to allow brands to holistically compare their operations to industry standards. This enhances Enlighten Actions, using large language models to create stronger brand loyalty for consumers and allow business users to interact with data in a conversational way.

With Enlighten Actions Industry Benchmarks, companies have access to anonymized benchmarked interaction level data, from more than 75 industries, for all interaction intents to holistically compare their operations to their specific vertical. This benchmark information relates to call reasons, handle time, CSAT, agent behaviors, complaints, sales effectiveness, scheduling levels, training, automation, and more. For the first time, companies will be able to see how their service level compares to other companies in their industry and understand the opportunities to optimize service and training and reduce costs through self-service.

Barry Cooper, President, CX Division, NICE, said, “The ability to ensure the highest level of service is key to creating and increasing brand loyalty and to creating differentiating CX. The addition of Industry Benchmarks to Enlighten Actions is a significant leap forward and is quickly becoming a must-have for organizations in their constant effort to enhance and optimize their customer experience.”

“Brands across all industries are looking for practical ways to apply conversational AI to improve employee performance and bottom-line results,” explains Dan Miller, lead analyst at Opus Research. "NICE’s Industry Benchmarks opens up a broad opportunity for executives to harness the power of generative AI and large language models to ensure their customer and employee experiences exceed those of their competition.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.10 11 exhibit_99-10.htm EXHIBIT 99.10

Exhibit 99.10

NICE Actimize Wins Four 2023 Global Banking & Finance Awards Highlighting

Innovation in Trade Surveillance Technology

The AI-based SURVEIL-X Holistic Conduct Surveillance Suite offers comprehensive coverage for

regulatory needs, analyzing trade, communications, and other behavioral data

Hoboken, N.J., July 31, 2023 – NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that Global Banking & Finance Review, a financial media platform with over three million readers worldwide, has awarded the company its “Excellence in Innovation” award as a leading provider of Holistic Trade Surveillance solutions. The award honors NICE Actimize performance across all four major geographical regions, including North America, EMEA, Asia Pacific, and LATAM.

NICE Actimize’s SURVEIL-X, the industry’s comprehensive holistic conduct surveillance suite, includes solutions for markets surveillance, trade surveillance, communications monitoring, sales practices and suitability, conflicts of interest, and behavioral monitoring, among its leading offerings. The complete surveillance coverage includes more than 150 out of the box models, addresses 25 asset classes, and monitors nine communications types, helping hundreds of customers.

Recently NICE Actimize launched its breakthrough Compliancentral, a cloud-based, end-to-end communications monitoring and trade compliance platform for financial services firms. Compliancentral unifies communications capture, archiving, and surveillance into a single, robust cloud compliance platform, thereby reducing regulatory risk and dramatically lowering compliance costs.

Wanda Rich, Editor, Global Banking & Finance Review, said, “NICE Actimize has demonstrated continued excellence in advancing trade surveillance capabilities by leveraging innovation and agility only possible through advanced artificial intelligence and strengths in the cloud. Our judges and editorial team congratulate NICE Actimize for its outstanding contributions to innovative surveillance solutions addressing complex compliance requirements across four major global markets.”

“NICE Actimize was the first to offer true AI-powered, comprehensive holistic trade surveillance,” said Chris Wooten, EVP Vertical Markets, NICE. “SURVEIL-X helps compliance managers see more clearly what was done and what was said – by gaining insights from market movements, market events, trading patterns, and correlating it with news, communication data, HR data, compensation information, and more. We’re honored that Global Banking and Finance Review recognized our team’s hard work and innovation as we continue to support our customer’s biggest compliance challenges.”

The 2023 Global Banking & Finance Awards® recognitions included the following winning categories for NICE Actimize: Most Innovative Trade Surveillance Solution North America 2023; Most Innovative Trade Surveillance Solution EMEA 2023; Most Innovative Trade Surveillance Solution APAC 2023; and most innovative Trade Surveillance Solution LATAM 2023.

NICE Actimize has an extensive library of webinars on playback that address key issues in surveillance including, “How to Take Your Market Abuse Program to The Next Level;” “Building a Successful Trade and Communication Compliance Program;” and “AI and the Future of Conduct Surveillance: The Path to Better Detection.”

Please click here for further information on NICE Actimize and its SURVEIL-X Holistic Conduct Surveillance Suite.

About Global Banking & Finance Review®

Global Banking & Finance Review® is a leading Financial Platform established in 2010 – A Media Powerhouse with its own Online Portal, Print & Digital magazine reaching over 3 million readers worldwide on an annual basis. Since the inception of the Global Banking & Finance Awards® in 2011, The Awards reflect the innovation, achievement, strategy, progressive and inspirational changes taking place within the Global Financial community. The awards were created to recognize companies of all sizes which are prominent in particular areas of expertise and excellence within the financial world. The Global Banking & Finance Awards are known throughout the global banking and financial community as a symbol of excellence.

About NICE Actimize

About NICE

Corporate Media Contact:

Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.