株探米国株
英語
エドガーで原本を確認する
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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

Report of Foreign Private Issuer

Pursuant to Rule 13a-16 or 15d-16

under the Securities Exchange Act of 1934

For the month of August 2024

Commission File Number 001-15144

TELUS CORPORATION

(Translation of registrant’s name into English)

23rd Floor, 510 West Georgia Street

Vancouver, British Columbia V6B 0M3

Canada

(Address of principal executive office)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F:

Form 20-F ☐                           Form 40-F ☑

Incorporation by Reference

This report on Form 6-K and the exhibits hereto are specifically incorporated by reference into the registration statement on Form F-10 (File No. 333-266633), the registration statement on Form F-3D (File No. 333-258770) and the registration statements on Form S-8 (File Nos. 333-268186, 333-181463 and 333-125486), of TELUS Corporation.

2

Signatures

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

TELUS CORPORATION

By:

/s/ Andrea Wood

Name:

Andrea Wood

Title:

Executive Vice President and Chief Legal and Governance Officer

Date: August 2, 2024

3

Exhibit Index

Exhibit Number

    

Description of Document

99.1

Consolidated Financial Statements

99.2

Management’s Discussion and Analysis

101.INS

XBRL Instance Document

101.SCH

XBRL Taxonomy Extension Schema

101.CAL

XBRL Taxonomy Extension Scheme Calculation Linkbase

101.DEF

XBRL Taxonomy Extension Scheme Definition Linkbase

101.LAB

XBRL Taxonomy Extension Scheme Label Linkbase

101.PRE

XBRL Taxonomy Extension Scheme Presentation Linkbase

4

300000050000007000000110000000.666670.33333MultipleMultipleMultiple0.6667

Exhibit 99.1

TELUS CORPORATION

CONDENSED INTERIM CONSOLIDATED

FINANCIAL STATEMENTS

(UNAUDITED)

JUNE 30, 2024

condensed interim consolidated statements of income and other comprehensive income

(unaudited)

Three months

Six months

Periods ended June 30 (millions except per share amounts)

    

Note

    

2024

    

2023

    

2024

    

2023

OPERATING REVENUES

Service

 

$

4,342

 

$

4,358

 

$

8,671

 

$

8,703

Equipment

 

558

576

1,095

1,156

Operating revenues (arising from contracts with customers)

 

6

4,900

4,934

9,766

9,859

Other income

 

7

74

12

140

51

Operating revenues and other income

 

4,974

4,946

9,906

9,910

OPERATING EXPENSES

 

Goods and services purchased

 

16

1,825

1,790

3,635

3,593

Employee benefits expense

 

8, 16

1,473

1,568

2,957

3,108

Depreciation

 

17

608

598

1,298

1,238

Amortization of intangible assets

 

18

386

408

759

790

 

4,292

4,364

8,649

8,729

OPERATING INCOME

 

682

582

1,257

1,181

Financing costs

 

9

382

323

776

643

INCOME BEFORE INCOME TAXES

 

300

259

481

538

Income taxes

 

10

79

63

120

118

NET INCOME

 

221

196

361

420

OTHER COMPREHENSIVE INCOME (LOSS)

 

11

Items that may subsequently be reclassified to income

 

Change in unrealized fair value of derivatives designated as cash flow hedges

 

(27)

(16)

32

(35)

Foreign currency translation adjustment arising from translating financial statements of foreign operations

 

17

(66)

41

(35)

 

(10)

(82)

73

(70)

Items never subsequently reclassified to income

 

Change in measurement of investment financial assets

(4)

(2)

(3)

(8)

Employee defined benefit plan re-measurements

 

16

3

51

(1)

12

1

48

(9)

 

2

(81)

121

(79)

COMPREHENSIVE INCOME

 

$

223

 

$

115

 

$

482

 

$

341

NET INCOME ATTRIBUTABLE TO:

 

Common Shares

 

$

228

 

$

200

 

$

355

 

$

417

Non-controlling interests

 

(7)

(4)

6

3

 

$

221

 

$

196

 

$

361

 

$

420

COMPREHENSIVE INCOME ATTRIBUTABLE TO:

 

Common Shares

 

$

220

 

$

144

 

$

446

 

$

355

Non-controlling interests

 

3

(29)

36

(14)

 

$

223

 

$

115

 

$

482

 

$

341

NET INCOME PER COMMON SHARE

 

12

Basic

 

$

0.15

 

$

0.14

 

$

0.24

 

$

0.29

Diluted

 

$

0.15

 

$

0.14

 

$

0.24

 

$

0.29

TOTAL WEIGHTED AVERAGE COMMON SHARES OUTSTANDING

 

Basic

 

1,482

1,447

1,479

1,443

Diluted

 

1,486

1,452

1,483

1,447

The accompanying notes are an integral part of these condensed interim consolidated financial statements.

2|June 30, 2024

Graphic

condensed interim consolidated statements of financial position

(unaudited)

June 30, 

December 31, 

As at (millions)

    

Note

    

2024

    

2023

ASSETS

 

  

 

  

Current assets

 

  

 

  

Cash and temporary investments, net

 

  

$

927

$

864

Accounts receivable

 

6(b)

3,499

3,597

Income and other taxes receivable

 

  

129

205

Inventories

 

1(b)

530

484

Contract assets

 

6(c)

422

445

Prepaid expenses

 

20

874

682

Current derivative assets

 

4(d)

35

36

 

  

6,416

6,313

Non-current assets

 

  

 

Property, plant and equipment, net

 

17

17,226

17,248

Intangible assets, net

 

18

20,598

19,721

Goodwill, net

 

18

10,273

10,058

Contract assets

 

6(c)

279

303

Other long-term assets

 

20

2,519

2,493

 

  

50,895

49,823

 

  

$

57,311

$

56,136

LIABILITIES AND OWNERS’ EQUITY

 

  

 

Current liabilities

 

  

 

Short-term borrowings

 

22

$

1,044

$

104

Accounts payable and accrued liabilities

 

23

3,309

3,391

Income and other taxes payable

 

  

146

126

Dividends payable

 

13

577

550

Advance billings and customer deposits

 

24

1,024

971

Provisions

 

25

243

317

Current maturities of long-term debt

 

26

3,334

3,994

Current derivative liabilities

 

4(d)

7

25

 

  

9,684

9,478

Non-current liabilities

 

  

 

Provisions

 

25

734

744

Long-term debt

 

26

24,817

23,355

Other long-term liabilities

 

27

752

867

Deferred income taxes

 

4,279

4,390

 

  

30,582

29,356

Liabilities

 

  

40,266

38,834

Owners’ equity

 

  

 

Common equity

 

28

15,809

16,112

Non-controlling interests

 

  

1,236

1,190

 

  

17,045

17,302

 

  

$

57,311

$

56,136

Contingent liabilities

29

The accompanying notes are an integral part of these condensed interim consolidated financial statements.

Graphic

June 30, 2024|3

condensed interim consolidated statements of changes in owners’ equity

(unaudited)

Common equity

 

Equity contributed

Common Shares (Note 28)

 

Accumulated

other

Non-

Number of

Share 

Contributed

Retained 

comprehensive

controlling

 

(millions)

    

Note

    

shares

    

capital

    

surplus

    

earnings

    

income

    

Total

    

interests

    

Total

Balance as at January 1, 2023

 

 

1,431

$

11,399

$

956

$

4,104

$

110

$

16,569

$

1,089

$

17,658

Net income

 

 

417

417

3

420

Other comprehensive income (loss)

 

11

 

(1)

(61)

(62)

(17)

(79)

Dividends

 

13

 

(1,032)

(1,032)

(1,032)

Dividends reinvested and optional cash payments

 

13(b), 14(c)

 

14

371

371

371

Equity accounted share-based compensation

55

55

(1)

54

Change in ownership interests of subsidiaries

 

28(b)

 

2

 

54

 

35

 

 

 

89

 

98

 

187

Balance as at June 30, 2023

 

  

 

1,447

$

11,824

$

1,046

$

3,488

$

49

$

16,407

$

1,172

$

17,579

Balance as at January 1, 2024

 

  

 

1,468

$

12,324

$

997

$

2,835

$

(44)

$

16,112

$

1,190

$

17,302

Net income

355

355

6

361

Other comprehensive income (loss)

11

51

40

91

30

121

Dividends

13

(1,131)

(1,131)

(1,131)

Dividends reinvested and optional cash payments

 

13(b), 14(c)

14

314

314

314

Equity accounted share-based compensation

 

14(b)

2

56

58

(3)

55

Issue of Common Shares in business combination

 

18(b)

7

7

7

Change in ownership interests of subsidiaries

 

28(b)

3

3

13

16

Balance as at June 30, 2024

 

  

 

1,482

$

12,647

$

1,056

$

2,110

$

(4)

$

15,809

$

1,236

$

17,045

The accompanying notes are an integral part of these condensed interim consolidated financial statements.

4|June 30, 2024

Graphic

condensed interim consolidated statements of cash flows

(unaudited)

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

OPERATING ACTIVITIES

 

  

 

  

 

  

 

  

Net income

 

$

221

$

196

$

361

$

420

Adjustments to reconcile net income to cash provided by operating activities:

 

 

 

 

Depreciation and amortization

 

994

 

1,006

2,057

 

2,028

Deferred income taxes (Note 10)

 

(70)

 

(36)

(168)

 

(129)

Share-based compensation expense, net (Note 14(a))

 

39

 

30

66

 

73

Net employee defined benefit plans expense (Note 15(a))

 

17

 

16

34

 

31

Employer contributions to employee defined benefit plans (Note 15(a))

 

(6)

 

(7)

(14)

 

(16)

Loss from equity accounted investments (Notes 7, 21)

5

4

10

8

Other

 

(31)

 

(18)

(45)

 

69

Net change in non-cash operating working capital (Note 31(a))

 

219

 

(74)

37

 

(606)

Cash provided by operating activities

 

1,388

 

1,117

2,338

 

1,878

INVESTING ACTIVITIES

 

 

 

 

Cash payments for capital assets, excluding spectrum licences (Note 31(a))

 

(666)

 

(777)

(1,478)

 

(1,753)

Cash payments for spectrum licences (Note 18(a))

(496)

(5)

(620)

(5)

Cash payments for acquisitions, net (Note 18(b))

 

(78)

 

(167)

 

(1,262)

Advances to, and investment in, real estate joint ventures and associates (Note 21)

 

(2)

 

(112)

(5)

 

(117)

Real estate joint venture receipts (Note 21)

 

1

 

2

3

 

4

Proceeds on disposition

 

7

 

7

21

 

7

Investment in portfolio investments and other

(21)

(23)

(1)

(115)

Cash used by investing activities

 

 

(1,255)

 

(908)

 

(2,247)

 

(3,241)

FINANCING ACTIVITIES (Note 31(b))

 

 

 

 

 

Dividends paid to holders of Common Shares (Note 13(a))

 

 

(431)

 

(320)

 

(790)

 

(638)

Issue (repayment) of short-term borrowings, net

940

1

940

490

Long-term debt issued (Note 26)

 

 

1,222

 

1,836

3,789

 

5,517

Redemptions and repayment of long-term debt (Note 26)

 

 

(3,101)

 

(1,898)

(3,951)

 

(4,270)

Shares of subsidiary purchased from non-controlling interests, net

 

 

 

(57)

 

(57)

Other

 

 

 

1

(16)

 

(4)

Cash provided (used) by financing activities

 

 

(1,370)

 

(437)

(28)

 

1,038

CASH POSITION

 

 

 

 

 

Increase (decrease) in cash and temporary investments, net

 

 

(1,237)

 

(228)

 

63

 

(325)

Cash and temporary investments, net, beginning of period

 

 

2,164

 

877

 

864

 

974

Cash and temporary investments, net, end of period

 

$

927

$

649

$

927

$

649

SUPPLEMENTAL DISCLOSURE OF OPERATING CASH FLOWS

 

 

 

 

 

Interest paid

 

$

(315)

$

(295)

$

(649)

$

(581)

Interest received

 

$

10

$

3

$

21

$

7

Income taxes paid, net

 

$

(115)

$

(152)

$

(195)

$

(279)

The accompanying notes are an integral part of these condensed interim consolidated financial statements.

Graphic

June 30, 2024|5

notes to condensed interim consolidated financial statements

(unaudited)

JUNE 30, 2024

TELUS Corporation is one of Canada’s largest telecommunications companies, providing a wide range of technology solutions, which include: mobile and fixed voice and data telecommunications services and products; healthcare services, software and technology solutions (including employee and family assistance programs and benefits administration); agriculture and consumer goods services (software, data management and data analytics-driven smart-food chain and consumer goods technologies); and digital experiences. Data services include: internet protocol; television; hosting, managed information technology and cloud-based services; and home and business security.

TELUS Corporation was incorporated under the Company Act (British Columbia) on October 26, 1998, under the name BCT.TELUS Communications Inc. (BCT). On January 31, 1999, pursuant to a court-approved plan of arrangement under the Canada Business Corporations Act among BCT, BC TELECOM Inc. and the former Alberta-based TELUS Corporation (TC), BCT acquired all of the shares of BC TELECOM Inc. and TC in exchange for Common Shares and Non-Voting Shares of BCT, and BC TELECOM Inc. was dissolved. On May 3, 2000, BCT changed its name to TELUS Corporation and in February 2005, TELUS Corporation transitioned under the Business Corporations Act (British Columbia), successor to the Company Act (British Columbia). TELUS Corporation maintains its registered office at Floor 5, 510 West Georgia Street, Vancouver, British Columbia, V6B 0M3.

The terms “TELUS”, “we”, “us”, “our” or “ourselves” refer to TELUS Corporation and, where the context of the narrative permits or requires, its subsidiaries. Our principal subsidiaries are: TELUS Communications Inc., in which, as at June 30, 2024, we have a 100% equity interest; and TELUS International (Cda) Inc. (rebranding to d.b.a. TELUS Digital Experience), in which, as at June 30, 2024, we have a 55.8% equity interest, as discussed further in Note 28(b), and which completed its initial public offering in February 2021.

Notes to consolidated financial statements

    

Page

General application

1.

Condensed interim consolidated financial statements

7

2.

Accounting policy developments

8

3.

Capital structure financial policies

9

4.

Financial instruments

13

Consolidated results of operations focused

5.

Segment information

23

6.

Revenue from contracts with customers

26

7.

Other income

27

8.

Employee benefits expense

28

9.

Financing costs

28

10.

Income taxes

29

11.

Other comprehensive income

30

12.

Per share amounts

31

13.

Dividends per share

31

14.

Share-based compensation

32

15.

Employee future benefits

36

16.

Restructuring and other costs

38

Consolidated financial position focused

17.

Property, plant and equipment

39

18.

Intangible assets and goodwill

39

19.

Leases

42

20.

Other long-term assets

42

21.

Real estate joint ventures and investments in associates

43

22.

Short-term borrowings

47

23.

Accounts payable and accrued liabilities

48

24.

Advance billings and customer deposits

48

25.

Provisions

49

26.

Long-term debt

51

27.

Other long-term liabilities

56

28.

Owners’ equity

56

29.

Contingent liabilities

58

Other

30.

Related party transactions

60

31.

Additional statement of cash flow information

62

6|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

1

condensed interim consolidated financial statements

(a)Basis of presentation

The notes presented in our condensed interim consolidated financial statements include only significant events and transactions and are not fully inclusive of all matters normally disclosed in our annual audited financial statements; thus, our interim consolidated financial statements are referred to as condensed. Our condensed interim consolidated financial statements should be read in conjunction with our audited consolidated financial statements for the year ended December 31, 2023.

Our condensed interim consolidated financial statements are expressed in Canadian dollars and follow the same accounting policies and methods of their application as set out in our consolidated financial statements for the year ended December 31, 2023. The generally accepted accounting principles that we use are International Financial Reporting Standards as issued by the International Accounting Standards Board (IFRS-IASB) and Canadian generally accepted accounting principles. Our condensed interim consolidated financial statements comply with International Accounting Standard 34, Interim Financial Reporting and reflect all adjustments (which are of a normal recurring nature) that are, in our opinion, necessary for a fair statement of the results for the interim periods presented.

These consolidated financial statements for the three-month and six-month periods ended June 30, 2024, were authorized by our Board of Directors for issue on August 2, 2024.

(b)Inventories

Our inventories primarily consist of mobile handsets, parts and accessories totalling $430 million as at June 30, 2024 (December 31, 2023 – $369 million), and communications equipment held for resale. Inventories are valued at the lower of cost and net realizable value, with cost being determined on an average cost basis. Costs of goods sold for the three-month and six-month periods ended June 30, 2024, totalled $0.6 billion (2023 - $0.5 billion) and $1.1 billion (2023 - $1.1 billion), respectively.

Graphic

June 30, 2024|7

notes to condensed interim consolidated financial statements

(unaudited)

2

accounting policy developments

(a)Initial application of standards, interpretations and amendments to standards and interpretations in the reporting period

In May 2023, the International Accounting Standards Board issued Supplier Finance Arrangements, which amended IAS 7, Statement of Cash Flows and IFRS 7, Financial Instruments: Disclosures, and requires additional quantitative and qualitative disclosure about supplier finance arrangements. The amendments are effective for annual reporting periods beginning on or after January 1, 2024, although earlier application is permitted; comparative prior-period information is not required in the year of initial application. We are currently assessing the impacts of the amended standards, but do not expect that our financial disclosure, set out in Note 23, will be materially affected by the application of the amendments.
In May 2023, the International Accounting Standards Board issued International Tax Reform – Pillar Two Model Rules (Amendments to IAS 12), which amended IAS 12, Income Taxes. The amendments provide, and we use, temporary relief from accounting for deferred income taxes arising from the Organisation for Economic Co-operation and Development’s Pillar Two model rules (such rules ensuring that large multinational corporations would be subject to a minimum 15% income tax rate in every jurisdiction in which they operate). As different jurisdictions are expected to implement the OECD rules at different speeds and at different points in time, the amendments are intended to help ensure consistency within, and comparability across, financial statements. The amendments are effective for annual reporting periods beginning on or after January 1, 2023, and for interim periods ending after December 31, 2023.

(b)Standards, interpretations and amendments to standards and interpretations not yet effective and not yet applied

In April 2024, the International Accounting Standards Board issued IFRS 18, Presentation and Disclosure in the Financial Statements, which sets out the overall requirements for presentation and disclosures in the financial statements. The new standard will replace IAS 1, Presentation of Financial Statements. Although much of the substance of IAS 1, Presentation of Financial Statements, will carry over into the new standard, the new standard incrementally will:
With a view to improving comparability amongst entities, require presentation in the statement of operations of a subtotal for operating profit and a subtotal for profit before financing and income taxes (both subtotals as defined in the new standard);
Require disclosure and reconciliation, within a single financial statement note, of management-defined performance measures that are used in public communications to share management’s views of various aspects of an entity’s performance and which are derived from the statements of income and other comprehensive income;
Enhance the requirements for aggregation and disaggregation of financial statement amounts; and
Require limited changes to the statement of cash flows, including elimination of options for the classification of interest and dividend cash flows.

The new standard is effective for annual reporting periods beginning on or after January 1, 2027, with earlier adoption permitted. We are currently assessing the impacts of the new standard; while there will be shifts of where a number of our management-defined performance measures are disclosed and reconciled (primarily a shift from management’s discussion and analysis to the financial statements) and where certain cash flows will be categorized in our statements of cash flows (primarily a shift of interest paid from operating activities to financing activities), we do not expect that the totality of our financial disclosure will be materially affected by the application of the new standard.

In May 2024, the International Accounting Standards Board issued Amendments to the Classification and Measurement of Financial Instruments (Amendments to IFRS 9 and IFRS 7). The narrow-scope amendments are to address diversity in accounting practice in respect of: the classification of financial assets with environmental, social and corporate governance and similar features; and to clarify the date on which a financial asset or financial liability is derecognized when using electronic payment systems. The new standard is effective for annual reporting periods beginning on or after January 1, 2026, with earlier adoption permitted. We are currently assessing the impacts of the new standard but do not expect to be materially affected by the application of the amendments.

8|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

3

capital structure financial policies

General

Our objective when managing financial capital is to maintain a flexible capital structure that optimizes the cost and availability of capital at an acceptable level of risk. In our definition of financial capital, we include:

Common equity (excluding accumulated other comprehensive income);
Non-controlling interests;
Long-term debt (including long-term credit facilities, commercial paper backstopped by long-term credit facilities and any hedging assets or liabilities associated with long-term debt items, net of amounts recognized in accumulated other comprehensive income);
Cash and temporary investments;
Short-term borrowings (including those arising from securitized trade receivables and unbilled customer finance receivables); and
Other long-term debts.

We manage our financial capital structure and make adjustments to it in light of changes in economic conditions and the risk characteristics of our business. In order to maintain or adjust our financial capital structure, we may:

Adjust the amount of dividends paid to holders of Common Shares;
Purchase Common Shares for cancellation pursuant to normal course issuer bids;
Issue new shares (including Common Shares and TELUS International (Cda) Inc. subordinate voting shares);
Issue new debt, issue new debt to replace existing debt with different characteristics; and/or
Increase or decrease the amount of short – term borrowings arising from securitized trade receivables and unbilled customer finance receivables.

During 2024, our financial objectives, which are reviewed annually, were unchanged from 2023. We believe that our financial objectives support our long-term strategy.

We monitor financial capital utilizing a number of measures, including: net debt to earnings before interest, income taxes, depreciation and amortization (EBITDAE) – excluding restructuring and other costs ratio; coverage ratios; and dividend payout ratios.

Graphic

June 30, 2024|9

notes to condensed interim consolidated financial statements

(unaudited)

Debt and coverage ratios

Net debt to EBITDA – excluding restructuring and other costs is calculated as net debt at the end of the period, divided by 12-month trailing EBITDA – excluding restructuring and other costs. Historically, this measure is substantially similar to the leverage ratio covenant in our credit facilities. Net debt and EBITDA – excluding restructuring and other costs are measures that do not have any standardized meanings prescribed by IFRS-IASB and are therefore unlikely to be comparable to similar measures presented by other issuers. The calculation of these measures is set out in the following table. Net debt is one component of a ratio used to determine compliance with certain debt covenants.

As at, or for the 12-month periods ended, June 30 ($ in millions)

    

Objective

    

2024

    

2023

Components of debt and coverage ratios

 

 

  

  

Net debt 1

 

$

28,179

$

26,629

EBITDA – excluding restructuring and other costs 2

 

$

7,318

$

6,899

Net interest cost 3 (Note 9)

 

$

1,329

$

1,084

Debt ratio

 

 

 

Net debt to EBITDA – excluding restructuring and other costs

 

2.20

2.70 4

 

3.85

 

3.86

Coverage ratios

 

 

 

Earnings coverage 5

 

 

1.8

 

2.5

EBITDA – excluding restructuring and other costs interest coverage 6

 

 

5.5

 

6.4

1 Net debt and total managed capitalization are calculated as follows:

As at June 30

    

Note

    

2024

    

2023

Long-term debt

 

26

$

28,151

$

26,588

Debt issuance costs netted against long-term debt

 

  

123

 

114

Derivative (assets) liabilities used to manage interest rate and currency risks associated with U.S. dollar-denominated long-term debt, net

 

  

(7)

 

72

Accumulated other comprehensive income amounts arising from financial instruments used to manage interest rate and currency risks associated with U.S. dollar-denominated long-term debt — excluding tax effects

 

  

(205)

 

(90)

Cash and temporary investments, net

 

  

(927)

 

(649)

Short-term borrowings

 

22

1,044

 

594

Net debt

 

  

28,179

26,629

Common equity

15,809

16,407

Non-controlling interests

1,236

1,172

Less: accumulated other comprehensive income amounts included above in common equity and non-controlling interests

(24)

(55)

Total managed capitalization

$

45,200

$

44,153

* EBITDA is not a standardized financial measure under IFRS-IASB and might not be comparable to similar measures disclosed by other issuers; we define EBITDA as operating revenues and other income less goods and services purchased and employee benefits expense. We report EBITDA because it is a key measure that management uses to evaluate the performance of our business, and it is also utilized to determine compliance with certain debt covenants.

10|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

2 EBITDA – excluding restructuring and other costs is calculated as follows:

EBITDA –

Restructuring

excluding

EBITDA

and other costs

restructuring

    

(Note 5)

    

(Note 16)

    

and other costs

Add

 

Six-month period ended June 30, 2024

$

3,314

$

339

$

3,653

Year ended December 31, 2023

 

6,431

717

7,148

Deduct

Six-month period ended June 30, 2023

(3,209)

(274)

(3,483)

EBITDA – excluding restructuring and other costs

$

6,536

$

782

$

7,318

3 Net interest cost is defined as financing costs, excluding employee defined benefit plans net interest, unrealized changes in virtual power purchase agreements forward element, recoveries on long-term debt prepayment premium and repayment of debt, calculated on a 12-month trailing basis (expenses recorded for long-term debt prepayment premium, if any, are included in net interest cost) (see Note 9).
4 Our long-term objective range for this ratio is 2.20 – 2.70 times. The ratio as at June 30, 2024, is outside the long-term objective range. We may permit, and have permitted, this ratio to go outside the objective range (for long-term investment opportunities), but we will endeavour to return this ratio to circa 2.70 times in the medium term (following the spectrum auctions in 2021 and 2023, and the mmWave spectrum auction upcoming), consistent with our long-term strategy. We are in compliance with the leverage ratio covenant in our credit facilities, which states that we may not permit our net debt to operating cash flow ratio to exceed 4.25:1.00 (see Note 26(d)); the calculation of the debt ratio is substantially similar to the calculation of the leverage ratio covenant in our credit facilities.
5 Earnings coverage is defined in Canadian Securities Administrators National Instrument 41-101 as net income before borrowing costs and income tax expense, divided by borrowing costs (interest on long-term debt; interest on short-term borrowings and other; long-term debt prepayment premium), and adding back capitalized interest, all such amounts excluding those attributable to non-controlling interests.
6 EBITDA – excluding restructuring and other costs interest coverage is defined as EBITDA – excluding restructuring and other costs, divided by net interest cost. This measure is substantially similar to the coverage ratio covenant in our credit facilities.

Net debt to EBITDA – excluding restructuring and other costs was 3.85 times as at June 30, 2024, compared to 3.86 times one year earlier. The effect of the increase in net debt levels, primarily due to spectrum acquisitions and business acquisitions, was approximately equal to the effect of growth in EBITDA – excluding restructuring and other costs; net debt levels were already elevated in the current and comparative periods due to our spectrum acquisitions.

The earnings coverage ratio for the twelve-month period ended June 30, 2024, was 1.8 times, down from 2.5 times one year earlier. A decrease in income before borrowing costs and income taxes lowered the ratio by 0.4 and an increase in borrowing costs lowered the ratio by 0.3. The EBITDA – excluding restructuring and other costs interest coverage ratio for the twelve-month period ended June 30, 2024, was 5.5 times, down from 6.4 times one year earlier. Growth in EBITDA – excluding restructuring and other costs increased the ratio by 0.4 and an increase of $245 million in net interest costs decreased the ratio by 1.3.

Graphic

June 30, 2024|11

notes to condensed interim consolidated financial statements

(unaudited)

TELUS Corporation Common Share dividend payout ratio

So as to be consistent with the way we manage our business, our TELUS Corporation Common Share dividend payout ratio is presented as a historical measure calculated as the sum of the dividends declared in the most recent four quarters for TELUS Corporation Common Shares, as recorded in the financial statements, net of dividend reinvestment plan effects (see Note 13), divided by the sum of free cash flow* amounts for the most recent four quarters for interim reporting periods (divided by annual free cash flow if the reported amount is in respect of a fiscal year). The historical measure for the twelve-month period ended June 30, 2024, is presented for illustrative purposes in evaluating our target guideline.

For the 12-month periods ended June 30

    

Objective

    

2024

    

2023

Determined using most comparable IFRS-IASB measures

Ratio of TELUS Corporation Common Share dividends declared to cash provided by operating activities – less capital expenditures

 

 

99

%  

168

%

Determined using management measures

TELUS Corporation Common Share dividend payout ratio – net of dividend reinvestment plan effects

 

60%–75% 1

 

83

%  

87

%

1 Our objective range for the TELUS Corporation Common Share dividend payout ratio is 60%-75% of free cash flow on a prospective basis.

For the 12-month periods ended June 30 (millions)

    

2024

    

2023

TELUS Corporation Common Share dividends declared

$

2,210

$

2,014

Amount of TELUS Corporation Common Share dividends declared reinvested in TELUS Corporation Common Shares

(697)

 

(730)

TELUS Corporation Common Share dividends declared - net of dividend reinvestment plan effects

$

1,513

$

1,284

* Free cash flow is not a standardized financial measure under IFRS-IASB and might not be comparable to similar measures presented by other issuers; we define free cash flow as EBITDA (operating revenues and other income less goods and services purchased and employee benefits expense) excluding items that we consider to be of limited predictive value, including certain working capital changes (such as trade receivables and trade payables), proceeds from divested assets, and other sources and uses of cash, as found in the consolidated statements of cash flows. We have issued guidance on, and report, free cash flow because it is a key performance measure that management and investors use to evaluate the performance of our business.

12|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

Our calculation of free cash flow, and its reconciliation to cash provided by operating activities, is as follows:

For the 12-month periods ended June 30 (millions)

    

Note

    

2024

    

2023

EBITDA

5

$

6,536

$

6,453

Restructuring and other costs, net of disbursements

 

  

 

90

 

186

Effects of contract asset, acquisition and fulfilment and TELUS Easy Payment mobile device financing

 

  

 

(141)

 

(173)

Effect of lease principal

 

31(b)

 

(611)

 

(506)

Items from the Consolidated statements of cash flows:

 

  

 

 

Share-based compensation, net

 

14

 

110

 

127

Net employee defined benefit plans expense

 

15

 

75

 

80

Employer contributions to employee defined benefit plans

 

  

 

(26)

 

(35)

Loss from equity accounted investments and other

36

Interest paid

 

  

 

(1,264)

 

(1,022)

Interest received

 

  

 

37

 

23

Capital expenditures

 

5

 

(2,718)

 

(3,105)

Free cash flow before income taxes

2,124

2,028

Income taxes paid, net of refunds

 

  

 

(305)

 

(560)

Free cash flow

 

  

 

1,819

 

1,468

Add (deduct):

 

  

 

 

  

Capital expenditures

 

5

 

2,718

 

3,105

Effect of lease principal

611

506

Net change in non-cash operating working capital not included in preceding line items and other individually immaterial items included in net income neither providing nor using cash

(189)

(775)

Cash provided by operating activities

 

  

$

4,959

$

4,304

4

financial instruments

(a)

Credit risk

Excluding credit risk, if any, arising from currency swaps settled on a gross basis, the best representation of our maximum exposure (excluding income tax effects) to credit risk, which is a worst-case scenario and does not reflect results we expect, is set out in the following table.

June 30, 

December 31, 

As at (millions)

    

2024

    

2023

Cash and temporary investments, net

$

927

$

864

Accounts receivable

4,069

4,234

Contract assets

701

748

Derivative assets

156

215

$

5,853

$

6,061

Cash and temporary investments, net

Credit risk associated with cash and temporary investments is managed by ensuring that these financial assets are placed with: governments; major financial institutions that have been accorded strong investment grade ratings by a primary rating agency; and/or other creditworthy counterparties. An ongoing review evaluates changes in the status of counterparties.

Graphic

June 30, 2024|13

notes to condensed interim consolidated financial statements

(unaudited)

Accounts receivable

Credit risk associated with accounts receivable is inherently managed by the size and diversity of our large customer base, which includes substantially all consumer and business sectors in Canada. We follow a program of credit evaluations of customers and limit the amount of credit extended when we deem it to be necessary. Accounts are considered to be past due (in default) when customers have failed to make the contractually required payments when due, which is generally within 30 days of the billing date. Any late payment charges are levied at an industry-based market rate or a negotiated rate on outstanding non-current customer account balances.

Customer accounts receivable, net of allowance for doubtful accounts

As at (millions)

    

Note

    

Gross

    

Allowance

    

Net 1

June 30, 2024

Less than 30 days past billing date

 

$

1,109

$

(17)

$

1,092

30-60 days past billing date

 

336

(15)

321

61-90 days past billing date

 

111

(18)

93

More than 90 days past billing date

 

214

(38)

176

Unbilled customer finance receivables

1,579

(32)

1,547

$

3,349

$

(120)

$

3,229

Current 2

6(b)

$

2,766

$

(107)

$

2,659

Non-current 3

20

583

(13)

570

 

$

3,349

$

(120)

$

3,229

December 31, 2023

Less than 30 days past billing date

$

1,077

$

(14)

$

1,063

30-60 days past billing date

550

(14)

536

61-90 days past billing date

139

(17)

122

More than 90 days past billing date

193

(36)

157

Unbilled customer finance receivables

1,630

(36)

1,594

$

3,589

$

(117)

$

3,472

Current 2

6(b)

$

2,938

$

(103)

$

2,835

Non-current 3

20

651

(14)

637

$

3,589

$

(117)

$

3,472

1 Net amounts represent customer accounts receivable for which an allowance had not been made as at the dates of the Consolidated statements of financial position (see Note 6(b)).
2 Presented in the Consolidated statements of financial position as Accounts receivable.
3 Presented in the Consolidated statements of financial position as Other long-term assets.

We maintain allowances for lifetime expected credit losses related to doubtful accounts. Current economic conditions (including forward-looking macroeconomic data), historical information (including credit agency reports, if available), reasons for the accounts being past due and the line of business from which the customer accounts receivable arose are all considered when determining whether to make allowances for past-due accounts. The same factors are considered when determining whether to write off amounts charged to the allowance for doubtful accounts against the customer accounts receivable. The doubtful accounts expense is calculated on a specific-identification basis for customer accounts receivable balances above a specific threshold and on a statistically derived allowance basis for the remainder. No customer accounts receivable are written off directly to the doubtful accounts expense, such expense being included in the Consolidated statements of income and other comprehensive income as Goods and services purchased.

14|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

The following table presents a summary of the activity related to our allowance for doubtful accounts.

    

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

Balance, beginning of period 

$

121

$

106

$

117

$

109

Additions (doubtful accounts expense)

 

48

 

27

 

92

 

48

Accounts written off 1 less than recoveries

 

(49)

 

(27)

 

(86)

 

(55)

Other

1

(3)

5

Balance, end of period

$

120

$

107

$

120

$

107

1 For the three-month and six-month periods ended June 30, 2024, accounts that were written off but were still subject to enforcement activity totalled $64 (2023 – $45) and $116 (2023 – $89), respectively.

Contract assets

Credit risk associated with contract assets is inherently managed by the size and diversity of our large customer base, which includes substantially all consumer and business sectors in Canada. We follow a program of credit evaluations of customers and limit the amount of credit extended when we deem it to be necessary.

Contract assets, net of impairment allowance

As at (millions)

    

Gross

    

Allowance

    

Net (Note 6(c))

June 30, 2024

 

To be billed and thus reclassified to accounts receivable during:

 

The 12-month period ending one year hence

$

583

$

(19)

$

564

The 12-month period ending two years hence

234

(7)

 

227

Thereafter

53

(1)

 

52

$

870

$

(27)

$

843

December 31, 2023

To be billed and thus reclassified to accounts receivable during:

 

The 12-month period ending one year hence

$

616

$

(21)

$

595

The 12-month period ending two years hence

259

(9)

 

250

Thereafter

54

(1)

 

53

$

929

$

(31)

$

898

We maintain allowances for lifetime expected credit losses related to contract assets. Current economic conditions, historical information (including credit agency reports, if available), and the line of business from which the contract asset arose are all considered when determining impairment allowances. The same factors are considered when determining whether to write off amounts charged to the impairment allowance for contract assets against contract assets.

Derivative assets (and derivative liabilities)

Counterparties to our material foreign exchange derivatives are major financial institutions that have been accorded investment grade ratings by a primary credit rating agency. The total dollar amount of credit exposure under contracts with any one financial institution is limited and counterparties’ credit ratings are monitored. We do not give or receive collateral on swap agreements and hedging items due to our credit rating and those of our counterparties. While we are exposed to the risk of credit losses due to the potential non-performance of our counterparties, we consider this risk remote. Our derivative liabilities do not have credit risk-related contingent features.

Graphic

June 30, 2024|15

notes to condensed interim consolidated financial statements

(unaudited)

(b)

Liquidity risk

As a component of our capital structure financial policies, discussed further in Note 3, we manage liquidity risk by:

maintaining a daily cash pooling process that enables us to manage our available liquidity and our liquidity requirements according to our actual needs;
maintaining a short - term borrowing agreement associated with trade receivables and unbilled customer finance receivables (Note 22), bilateral bank facilities (Note 22), a supply chain financing program (Note 23), a commercial paper program (Note 26(c)) and syndicated credit facilities (Note 26(d),(e));
maintaining in-effect shelf prospectuses;
continuously monitoring forecast and actual cash flows; and
managing maturity profiles of financial assets and financial liabilities.

Our debt maturities in future years are disclosed in Note 26(h). As at June 30, 2024, unchanged from December 31, 2023, TELUS Corporation could offer an unlimited amount of securities in Canada, and US$3.5 billion of securities in the United States, qualified pursuant to a Canadian shelf prospectus that is in effect until September 2024. We believe that our investment grade credit ratings contribute to reasonable access to capital markets. TELUS International (Cda) Inc. has a Canadian shelf prospectus that is in effect until June 2026 (December 31, 2023 - May 2024) under which an unlimited amount of debt or equity securities could be offered.

We closely match the contractual maturities of our derivative financial liabilities with those of the risk exposures they are being used to manage.

The expected maturities of our undiscounted financial liabilities do not differ significantly from the contractual maturities, other than as noted below. The contractual maturities of our undiscounted financial liabilities, including interest thereon (where applicable), are set out in the accompanying tables.

Non-derivative 

Derivative

Composite long-term debt

Long-term

Non-interest

debt,

bearing

excluding

Currency swap agreement 

Currency swap agreement 

As at June 30, 2024

financial

Short-term

leases 1

Leases

amounts to be exchanged 2

amounts to be exchanged 3

(millions)

   

liabilities 

   

borrowings 1

   

(Note 26)

   

(Note 26)

   

(Receive)

   

Pay

   

(Receive)

   

Pay

   

Total

2024 (remainder of year)

$

2,821

$

36

$

2,419

$

392

$

(1,912)

$

1,889

$

(345)

$

340

$

5,640

2025

291

66

2,165

700

(227)

207

(237)

234

3,199

2026

88

66

2,516

555

(223)

206

3,208

2027

91

1,073

2,571

434

(1,714)

1,653

4,108

2028

67

4,215

286

(586)

577

4,559

2029-2033

7

11,158

573

(1,762)

1,662

11,638

Thereafter

12,674

340

(2,875)

2,734

12,873

Total

$

3,365

$

1,241

$

37,718

$

3,280

$

(9,299)

$

8,928

$

(582)

$

574

$

45,225

  

  

Total (Note 26(h))

$

40,627

  

1 Cash outflows in respect of interest payments on our short-term borrowings, commercial paper and amounts drawn under our credit facilities (if any) have been calculated based upon the interest rates and, if applicable, currency exchange rates, in effect as at June 30, 2024.
2 The amounts included in undiscounted non-derivative long-term debt in respect of U.S. dollar-denominated long-term debt, and the corresponding amounts in the long-term debt currency swap receive column, have been determined based upon the currency exchange rates in effect as at June 30, 2024. The hedged U.S. dollar-denominated long-term debt contractual amounts at maturity, in effect, are reflected in the long-term debt currency swap pay column as gross cash flows are exchanged pursuant to the currency swap agreements.

16|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

3 The amounts included in undiscounted short-term borrowing in respect of U.S. dollar-denominated short-term borrowings, and the corresponding derivative liability amounts, if any, included in the currency swap pay column amounts, have been determined based upon the currency exchange rates in effect as at June 30, 2024. The derivative liability hedging amounts, if any, for the hedged U.S. dollar-denominated short-term borrowings contractual amounts are included in the currency swap pay column amounts as net cash flows are exchanged pursuant to the currency swap agreements.

Non-derivative 

Derivative

Composite long-term debt

Long-term

Non-interest

debt,

bearing

excluding

Currency swap agreement

Currency swap agreement

As at December 31, 2023

financial

Short-term

leases 1

Leases

amounts to be exchanged 2

amounts to be exchanged

(millions)

    

liabilities 

    

borrowings 1

    

(Note 26)

    

(Note 26)

    

(Receive)

    

Pay

    

Other

    

(Receive)

    

Pay

    

Total

2024

$

3,126

$

111

$

4,408

$

685

$

(1,271)

$

1,267

$

$

(572)

$

578

$

8,332

2025

 

164

 

2,027

547

(219)

207

1

 

 

2,727

2026

 

93

 

2,378

416

(215)

206

1

 

 

2,879

2027

 

152

 

2,383

331

(1,657)

1,653

1

 

 

2,863

2028

 

43

 

3,388

202

(567)

576

 

 

3,642

2029-2033

10,092

503

(1,702)

1,662

10,555

Thereafter

 

 

12,018

323

(2,778)

2,734

 

 

12,297

Total

$

3,578

$

111

$

36,694

$

3,007

$

(8,409)

$

8,305

$

3

$

(572)

$

578

$

43,295

 

  

  

Total

$

39,597

 

  

 

  

 

  

 

  

1 Cash outflows in respect of interest payments on our short-term borrowings, commercial paper and amounts drawn under our credit facilities (if any) have been calculated based upon the interest rates and, if applicable, currency exchange rates in effect as at December 31, 2023.
2 The amounts included in undiscounted non-derivative long-term debt in respect of U.S. dollar-denominated long-term debt, and the corresponding amounts in the long-term debt currency swap receive column, have been determined based upon the currency exchange rates in effect as at December 31, 2023. The hedged U.S. dollar-denominated long-term debt contractual amounts at maturity, in effect, are reflected in the long-term debt currency swap pay column as gross cash flows are exchanged pursuant to the currency swap agreements.

(c)

Market risks

Net income and other comprehensive income for the six-month periods ended June 30, 2024 and 2023, could have varied if the Canadian dollar: U.S. dollar exchange rate, the U.S. dollar: European euro exchange rate, market interest rates and virtual power purchase agreement forward element valuation varied by reasonably possible amounts from their actual statement of financial position date amounts.

The sensitivity analysis of our exposure to currency risk at the reporting date has been determined based upon a hypothetical change taking place at the relevant statement of financial position date. The U.S. dollar-denominated and European euro-denominated balances and the notional amounts of our derivative financial instruments as at the relevant statement of financial position dates have been used in the calculations.

The sensitivity analysis of our exposure to interest rate risk at the reporting date has been determined based upon a hypothetical change taking place at the beginning of the relevant fiscal year and being held constant through to the statement of financial position date. The principal and notional amounts as at the relevant statement of financial position dates have been used in the calculations.

The sensitivity analysis of our exposure to wind discount risk and solar premium risk at the reporting date has been determined based upon a hypothetical change taking place at the relevant statement of financial position date. The notional amounts of the virtual power purchase agreements as at the relevant statement of financial position dates have been used in the calculations.

Graphic

June 30, 2024|17

notes to condensed interim consolidated financial statements

(unaudited)

Income tax expense, which is reflected net in the sensitivity analysis, was determined using the applicable statutory income tax rates for the reporting periods.

Six-month periods ended June 30

Net income

Other comprehensive income

Comprehensive income 

(increase (decrease) in millions)

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

Reasonably possible changes in market risks 1

 

  

 

  

 

  

 

  

 

  

 

  

10% change in C$: US$ exchange rate

 

  

 

  

 

  

 

  

 

  

 

  

Canadian dollar appreciates

$

(6)

$

(7)

$

115

$

121

$

109

$

114

Canadian dollar depreciates

$

6

$

7

$

(115)

$

(119)

$

(109)

$

(112)

10% change in US$: € exchange rate

U.S. dollar appreciates

$

14

$

12

$

(69)

$

(66)

$

(55)

$

(54)

U.S. dollar depreciates

$

(14)

$

(12)

$

69

$

66

$

55

$

54

25 basis point change in interest rates

Interest rates increase

Canadian interest rate

$

(6)

$

(8)

$

72

$

76

$

66

$

68

U.S. interest rate

$

$

$

(68)

$

(70)

$

(68)

$

(70)

Combined

$

(6)

$

(8)

$

4

$

6

$

(2)

$

(2)

Interest rates decrease

Canadian interest rate

$

6

$

8

$

(75)

$

(77)

$

(69)

$

(69)

U.S. interest rate

$

$

$

71

$

75

$

71

$

75

Combined

$

6

$

8

$

(4)

$

(2)

$

2

$

6

20 basis point change in wind discount

Wind discount increases

$

(36)

$

(39)

$

$

$

(36)

$

(39)

Wind discount decreases

$

36

$

39

$

$

$

36

$

39

20 basis point change in solar premium

Solar premium increases

$

22

$

24

$

$

$

22

$

24

Solar premium decreases

$

(22)

$

(24)

$

$

$

(22)

$

(24)

1 These sensitivities are hypothetical and should be used with caution. Changes in net income and/or other comprehensive income generally cannot be extrapolated because the relationship of the change in assumption to the change in net income and/or other comprehensive income may not be linear. In this table, the effect of a variation in a particular assumption on the amount of net income and/or other comprehensive income is calculated without changing any other factors; in reality, changes in one factor may result in changes in another, which might magnify or counteract the sensitivities.

The sensitivity analysis assumes that we would realize the changes in exchange rates and market interest rates; in reality, the competitive marketplace in which we operate would have an effect on this assumption.

18|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

(d)

Fair values

General

The carrying values of cash and temporary investments, accounts receivable, short-term obligations, short-term borrowings, accounts payable and certain provisions (including restructuring provisions) approximate their fair values due to the immediate or short-term maturity of these financial instruments. The fair values are determined directly by reference to quoted market prices in active markets.

The fair values of our investment financial assets are based on quoted market prices in active markets or other clear and objective evidence of fair value.

The fair value of our long-term debt, excluding leases, is based on quoted market prices in active markets.

The fair values of the derivative financial instruments we use to manage our exposure to currency risk are estimated based on either quoted market prices in active markets for the same or similar financial instruments or the current rates offered to us for financial instruments of the same maturity, as well as discounted future cash flows determined using current rates for similar financial instruments of similar maturities subject to similar risks (such fair value estimates being largely based on the Canadian dollar: U.S. dollar forward exchange rate as at the statements of financial position dates). The fair values of the derivative financial instruments we use to manage our exposure to price risk associated with the purchase of electrical power are currently estimated using a discounted cash flow approach and are based on industry standard forecasts from EDC Associates Ltd. utilizing observable market data. The significant unobservable inputs used in the fair value measurement of the Level 3 derivative financial instruments were wind discount, reflecting 76% (December 31, 2023 – 77%) of the electrical power pool price, and solar premium, reflecting 108% (December 31, 2023 – 125%) of the electrical power pool price.

Graphic

June 30, 2024|19

notes to condensed interim consolidated financial statements

(unaudited)

Derivative

The derivative financial instruments that we measure at fair value on a recurring basis subsequent to initial recognition are set out in the following table.

As at ($ in millions except price or rate)

June 30, 2024

December 31, 2023

Maximum

Notional

Fair value 1 and

Price or

Maximum

Notional

Fair value 1 and 

Price or

    

Designation

    

maturity date

    

amount

    

carrying value

    

rate

    

maturity date

    

amount

    

carrying value

    

rate

Current derivative assets 2

 

  

 

  

 

  

 

  

 

  

 

  

Derivatives used to manage currency risk associated with

  

 

  

 

  

 

  

 

  

 

  

U.S. dollar-denominated revenues

HFT 4

 

2024

$

14

$

US$1.00: ₱59

2024

$

111

$

2

US$1.00: ₱56

U.S. dollar-denominated purchases

HFH 3

2025

$

366

5

US$1.00: C$1.35

2024

$

47

US$1.00: C$1.31

U.S. dollar-denominated debt (Notes 22, 26(c))

HFH 3

 

2024

$

1,209

 

7

US$1.00: C$1.36

2024

$

118

 

1

US$1.00: C$1.31

European euro functional currency operations purchased with U.S. dollar-denominated long-term debt 7 (Note 26(e))

HFH 5

 

2028

$

45

 

20

€1.00: US$1.09

2027

$

45

 

17

€1.00: US$1.09

Derivatives used to manage interest rate risk associated with
Non-fixed rate credit facility amounts drawn (Note 26(e))

HFH 3

 

2028

$

12

 

3

3.5%

2024

$

11

 

2

3.5 %

Derivatives used to manage other price risk associated with
Purchase of electrical power

HFT 4

2047

$

10(0.4 TWh 8)

$31.18/ MWh 8

2047

$

25 (0.4 TWh 8)

14

$30.60/ MWh 8

  

 

 

  

$

35

 

$

36

Other long-term assets 2 (Note 20)

 

  

 

  

 

  

 

  

 

  

 

  

Derivatives used to manage currency risk associated with

  

 

  

 

 

  

 

  

 

  

U.S. dollar-denominated long-term debt 6 (Note 26(b))

HFH 3

 

2048

$

3,635

$

20

US$1.00: C$1.29

$

$

European euro functional currency operations purchased with U.S. dollar-denominated long-term debt 7 (Note 26(e))

HFH 5

2028

$

569

10

€1.00: US$1.09

$

Derivatives used to manage interest rate risk associated with

Non-fixed rate credit facility amounts drawn (Note 26(e))

HFH 3

2028

$

206

1

3.5%

$

Derivatives used to manage other price risk associated with

Purchase of electrical power

HFT 4

2047

$

483(6.7 TWh 8)

90

$40.00/ MWh 8

2047

$

672 (6.9 TWh 8)

179

$39.52/ MWh 8

$

121

$

179

Current derivative liabilities 2

 

  

 

  

 

  

 

  

 

  

 

  

Derivatives used to manage currency risk associated with

  

 

  

 

  

 

  

 

  

 

  

U.S. dollar-denominated revenues

HFT 4

 

2025

$

163

$

6

US$1.00: ₱57

2024

$

18

$

US$1.00: ₱55

U.S. dollar-denominated purchases

HFH 3

 

2025

$

31

 

US$1.00: C$1.36

2024

$

401

 

7

US$1.00: C$1.34

U.S. dollar-denominated debt (Notes 22, 26(c))

HFH 3

 

2024

$

1,623

 

1

US$1.00: C$1.37

2024

$

943

 

18

US$1.00: C$1.35

 

  

 

  

 

$

7

 

  

$

25

Other long-term liabilities 2 (Note 27)

 

  

 

  

 

  

 

  

 

  

 

  

Derivatives used to manage currency risk associated with

 

  

  

 

  

U.S. dollar-denominated long-term debt 6 (Note 26(c))

HFH 3

 

2049

$

2,893

$

50

US$1.00: C$1.33

2049

$

6,610

$

176

US$1.00: C$1.31

European euro functional currency operations purchased with U.S. dollar-denominated long-term debt 7 (Note 26(e))

HFH 5

$

2027

$

591

13

€1.00: US$1.09

Derivatives used to manage interest rate risk associated with

Non-fixed rate credit facility amounts drawn (Note 26(e))

HFH 3

$

2028

$

205

2

3.6%

 

  

 

  

 

  

$

50

$

191

20|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

1 Fair value measured at the reporting date using significant other observable inputs (Level 2), except the fair value of virtual power purchase agreements (which we use to manage the price risk associated with the purchase of electrical power), which is measured at the reporting date using significant unobservable inputs (Level 3). Changes in the fair value of derivative financial instruments classified as Level 3 in the fair value hierarchy were as follows:

Six months

Periods ended June 30

    

2024

    

2023

Unrealized changes in virtual power purchase agreements forward element

Included in net income, excluding income taxes

$

(103)

$

(26)

Balance, beginning of period

193

193

Balance, end of period

$

90

$

167

2 Caption reflects Consolidated statement of financial position line item where derivative financial instruments are presented. Derivative financial assets and liabilities are not set off.
3 Designated as held for hedging (HFH) upon initial recognition (cash flow hedging item); hedge accounting is applied. Unless otherwise noted, hedge ratio is 1:1 and is established by assessing the degree of matching between the notional amounts of hedging items and the notional amounts of the associated hedged items.
4 Designated as held for trading (HFT) and classified as fair value through net income upon initial recognition; hedge accounting is not applied.
5 Designated as a hedge of a net investment in a foreign operation; hedge accounting is applied. Hedge ratio is 1:1 and is established by assessing the degree of matching between the notional amounts of hedging items and the notional amounts of the associated hedged items.
6 We designate only the spot element as the hedging item. As at June 30, 2024, the foreign currency basis spread included in the fair value of the derivative instruments, which is used for purposes of assessing hedge ineffectiveness, was $119 (December 31, 2023 – $163).
7 We designate only the spot element as the hedging item. As at June 30, 2024, the foreign currency basis spread included in the fair value of the derivative instruments, which is used for purposes of assessing hedge ineffectiveness, was $3 (December 31, 2023 - $3).
8 Terawatt hours (TWh) are 1x109 kilowatt hours and megawatt hours (MWh) are 1x103 kilowatt hours.

Non-derivative

Our long-term debt, which is measured at amortized cost, and the fair value thereof, are set out in the following table.

As at (millions)

June 30, 2024

December 31, 2023

Carrying

Carrying

    

value

    

Fair value

    

value

    

Fair value

Long-term debt, excluding leases (Note 26)

$

25,463

$

24,203

$

24,735

$

23,853

Graphic

June 30, 2024|21

notes to condensed interim consolidated financial statements

(unaudited)

(e)

Recognition of derivative gains and losses

The following table sets out the gains and losses, excluding income tax effects, arising from derivative instruments that are classified as cash flow hedging items and their location within the Consolidated statements of income and other comprehensive income.

Credit risk associated with such derivative instruments, as discussed further in (a), would be the primary source of hedge ineffectiveness. There was no ineffective portion of the derivative instruments classified as cash flow hedging items for the periods presented.

Amount of gain (loss)

 

recognized in other

 Gain (loss) reclassified from other comprehensive

comprehensive income

 income to income (effective portion) (Note 11)

(effective portion) (Note 11)

 Amount

Periods ended June 30 (millions)

    

2024

    

2023

    

Location

    

2024

    

2023

THREE-MONTH

Derivatives used to manage currency risk associated with

  

 

  

 

  

 

  

 

  

U.S. dollar-denominated purchases

$

5

$

10

 

Goods and services purchased

$

4

$

6

U.S. dollar-denominated long-term debt 1 Note 26(b)-(c)

12

(176)

Financing costs

56

(138)

Net investment in a foreign operation 2

12

Financing costs

6

(5)

29

 

(166)

 

 

66

 

(137)

Derivatives used to manage other market risks

Other

1

1

Financing costs

1

$

30

$

(165)

$

67

$

(137)

SIX-MONTH

Derivatives used to manage currency risk associated with

U.S. dollar-denominated purchases

$

15

$

(9)

Goods and services purchased

$

4

$

15

U.S. dollar-denominated long-term debt 1 Note 26(b)-(c)

182

(151)

Financing costs

187

(138)

Net investment in a foreign operation 2

37

(21)

Financing costs

11

(11)

234

(181)

202

(134)

Derivatives used to manage other market risks

Other

 

6

 

 

Financing costs

 

2

 

$

240

$

(181)

 

  

$

204

$

(134)

1 Amounts recognized in other comprehensive income are net of the change in the foreign currency basis spread (which is used for purposes of assessing hedge ineffectiveness) included in the fair value of the derivative instruments; such amounts for the three-month and six-month periods ended June 30, 2024, were $(23) (2023 - $10) and $(44) (2023 - $(8)), respectively.
2 Amounts recognized in other comprehensive income are net of the change in the foreign currency basis spread (which is used for purposes of assessing hedge ineffectiveness) included in the fair value of the derivative instruments; such amounts for the three-month and six-month periods ended June 30, 2024, were $NIL (2023 – $1) and $NIL (2023 - $2), respectively,

22|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

The following table sets out the gains and losses included in Financing costs in the Consolidated statements of income and other comprehensive income that arise from derivative instruments that are classified as held for trading and that are not designated as being in a hedging relationship.

Gain (loss) on derivatives recognized in income 

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

Derivatives used to manage currency risk

 

$

(5)

$

2

$

(6)

$

5

Unrealized changes in virtual power purchase agreements forward element

 

$

(37)

$

(7)

$

(103)

$

(26)

5

segment information

General

Operating segments are components of an entity that engage in business activities from which they earn revenues and incur expenses (including revenues and expenses related to transactions with the other component(s)), the operations of which can be clearly distinguished and for which the operating results are regularly reviewed by a chief operating decision-maker to make resource allocation decisions and to assess performance. We have embarked upon the modification of our internal and external reporting processes, systems and internal controls arising from the acquisition and ongoing integration of LifeWorks Inc. and correspondingly we are assessing our segmented reporting structure.

The TELUS technology solutions segment includes: network revenues and equipment sales arising from mobile technologies; data revenues (which include internet protocol; television; hosting, managed information technology and cloud-based services; and home and business security); healthcare services, software and technology solutions (including employee and family assistance programs and benefits administration); agriculture and consumer goods services (software, data management and data analytics-driven smart-food chain and consumer goods technologies); voice and other telecommunications services revenues; and equipment sales.

The TELUS digital experience segment (formerly the digitally-led customer experiences – TELUS International (DLCX) segment), which has the U.S. dollar as its primary functional currency, is comprised of digital customer experience and digital-enablement transformation solutions, including artificial intelligence and content management, provided by our TELUS International (Cda) Inc. subsidiary.

Intersegment sales are recorded at the exchange value, which is the amount agreed to by the parties.

Graphic

June 30, 2024|23

notes to condensed interim consolidated financial statements

(unaudited)

The segment information regularly reported to our Chief Executive Officer (our chief operating decision-maker), and the reconciliations thereof to our products and services view of revenues, other revenues and income before income taxes, are set out in the following table.

TELUS technology solutions

TELUS digital

Mobile

Fixed

Segment total

experience 1

Eliminations

Total

Three-month periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

Operating revenues

  

  

  

  

  

  

  

  

  

  

  

  

External revenues

 

  

  

  

 

  

 

  

 

  

 

  

 

  

 

  

 

  

 

  

 

  

Service 

$

1,758

$

1,748

$

1,918

$

1,887

$

3,676

$

3,635

$

666

$

723

$

$

$

4,342

$

4,358

Equipment

 

479

 

489

 

79

 

87

 

558

576

 

 

 

 

 

558

 

576

Revenues arising from contracts with customers

$

2,237

$

2,237

$

1,997

$

1,974

 

4,234

4,211

 

666

 

723

 

 

 

4,900

 

4,934

Other income (Note 7)

 

31

12

 

43

 

 

 

 

74

 

12

 

4,265

4,223

 

709

 

723

 

 

 

4,974

 

4,946

Intersegment revenues

 

3

4

 

227

 

173

 

(230)

 

(177)

 

 

$

4,268

$

4,227

$

936

$

896

$

(230)

$

(177)

$

4,974

$

4,946

EBITDA 2

$

1,522

$

1,457

$

166

$

131

$

(12)

$

$

1,676

$

1,588

Restructuring and other costs included in EBITDA (Note 16)

109

94

12

21

121

115

Adjusted EBITDA 2

$

1,631

$

1,551

$

178

$

152

$

(12)

$

$

1,797

$

1,703

Capital expenditures 3

$

663

$

773

$

40

$

34

$

(12)

$

$

691

$

807

Adjusted EBITDA
less capital
expenditures 2

$

968

$

778

$

138

$

118

$

$

$

1,106

$

896

Operating revenues – external and other income (above)

$

4,974

$

4,946

Goods and services purchased

1,825

1,790

Employee benefits expense

1,473

1,568

EBITDA (above)

1,676

1,588

Depreciation

608

598

Amortization of intangible assets

386

408

Operating income

682

582

Financing costs

382

323

Income before income taxes

$

300

$

259

24|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

TELUS technology solutions

TELUS digital

Mobile

Fixed

Segment total

experience 1

 

Eliminations

Total

Six-month periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

Operating revenues

External revenues

Service

$

3,525

$

3,473

$

3,798

$

3,751

$

7,323

$

7,224

$

1,348

$

1,479

$

$

$

8,671

$

8,703

Equipment

939

 

978

 

156

 

178

 

1,095

1,156

 

 

 

 

 

1,095

 

1,156

Revenues arising from contracts with customers

$

4,464

$

4,451

$

3,954

$

3,929

 

8,418

8,380

 

1,348

 

1,479

 

 

 

9,766

 

9,859

Other income (Note 7)

 

58

51

 

82

 

 

 

 

140

 

51

 

8,476

8,431

 

1,430

 

1,479

 

 

 

9,906

 

9,910

Intersegment revenues

6

8

 

430

 

345

 

(436)

 

(353)

 

 

$

8,482

$

8,439

$

1,860

$

1,824

$

(436)

$

(353)

$

9,906

$

9,910

EBITDA 2

$

2,973

$

2,910

$

363

$

299

$

(22)

$

$

3,314

$

3,209

Restructuring and other costs included in EBITDA (Note 16)

317

235

22

39

339

274

Equity (income) related to real estate joint venture

(1)

(1)

Adjusted EBITDA 2

$

3,290

$

3,144

$

385

$

338

$

(22)

$

$

3,653

$

3,482

Capital expenditures 3

$

1,370

$

1,466

$

66

$

54

$

(20)

$

$

1,416

$

1,520

Adjusted EBITDA
less capital
expenditures 2

$

1,920

$

1,678

$

319

$

284

$

(2)

$

$

2,237

$

1,962

Operating revenues – external and other income (above)

$

9,906

    

$

9,910

Goods and services purchased

 

3,635

3,593

Employee benefits expense

 

2,957

3,108

EBITDA (above)

 

3,314

3,209

Depreciation

 

1,298

1,238

Amortization of intangible assets

 

759

790

Operating income

 

1,257

1,181

Financing costs

 

776

643

Income before income taxes

$

481

$

538

1 The TELUS digital experience segment (formerly the digitally-led customer experiences – TELUS International segment) is comprised of our consolidated TELUS International (Cda) Inc. subsidiary. All of our other international operations are included in the TELUS technology solutions segment.
2 Earnings before interest, income taxes, depreciation and amortization (EBITDA), both unadjusted and adjusted, are not standardized financial measures under IFRS-IASB and may not be comparable to similar measures disclosed by other issuers (including those disclosed by TELUS International (Cda) Inc.); we define EBITDA as operating revenues and other income less goods and services purchased and employee benefits expense. We calculate adjusted EBITDA to exclude items that do not reflect our ongoing operations and, in our opinion, should not be considered in a long-term valuation metric or included in an assessment of our ability to service or incur debt. We report EBITDA, adjusted EBITDA and adjusted EBITDA less capital expenditures, because they are key measures that management uses to evaluate the performance of our business, and EBITDA is also utilized in determining compliance with certain debt covenants.
3 See Note 31(a) for a reconciliation of capital asset additions, excluding spectrum licences, to cash payments for capital assets, excluding spectrum licences, reported in the Consolidated statements of cash flows.

Graphic

June 30, 2024|25

notes to condensed interim consolidated financial statements

(unaudited)

6revenue from contracts with customers

(a)Revenues

In the determination of the minimum transaction prices in contracts with customers, amounts are allocated to fulfilling, or the completion of fulfilling, future contracted performance obligations. These unfulfilled, or partially unfulfilled, future contracted performance obligations are largely in respect of services to be provided over the duration of the contract. The following table sets out our aggregate estimated minimum transaction prices allocated to remaining unfulfilled, or partially unfulfilled, future contracted performance obligations and the timing of when we might expect to recognize the associated revenues; actual amounts could differ from these estimates due to a variety of factors, including the unpredictable nature of: customer behaviour; industry regulation; the economic environments in which we operate; and competitor behaviour.

June 30, 

December 31, 

As at (millions)

    

2024

    

2023

Estimated minimum transaction price allocated to remaining unfulfilled, or partially unfulfilled, performance obligations to be recognized as revenue in a future period 1, 2

During the 12-month period ending one year hence

$

2,375

$

2,576

During the 12-month period ending two years hence

851

1,022

Thereafter

105

107

$

3,331

$

3,705

1 Excludes constrained variable consideration amounts, amounts arising from contracts originally expected to have a duration of one year or less and, as a permitted practical expedient, amounts arising from contracts that are not affected by revenue recognition timing differences arising from transaction price allocation or from contracts under which we may recognize and bill revenue in an amount that corresponds directly with our completed performance obligations.
2 IFRS-IASB requires the explanation of when we might expect to recognize as revenue the amounts disclosed as the estimated minimum transaction price allocated to remaining unfulfilled, or partially unfulfilled, performance obligations. The estimated amounts disclosed are based upon contractual terms and maturities. Actual minimum transaction price revenues recognized, and the timing thereof, will differ from these estimates primarily due to the frequency with which the actual durations of contracts with customers do not match their contractual maturities.

(b)Accounts receivable

June 30, 

December 31, 

As at (millions)

    

Note

    

2024

    

2023

Customer accounts receivable

$

2,766

$

2,938

Accrued receivables – customer

562

480

Allowance for doubtful accounts

 

4(a)

(107)

 

(103)

 

3,221

 

3,315

Accrued receivables – other

 

  

278

 

282

Accounts receivable – current

 

  

$

3,499

$

3,597

26|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

(c)Contract assets

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

Balance, beginning of period

$

867

$

879

$

898

$

908

Net additions arising from operations

375

368

728

718

Amounts billed in the period and thus reclassified to accounts receivable

(399)

(394)

(789)

(775)

Change in impairment allowance, net (Note 4(a))

(1)

1

4

2

Other

1

3

2

4

Balance, end of period

$

843

$

857

$

843

$

857

To be billed and thus reclassified to accounts receivable during:

The 12-month period ending one year hence

$

564

$

567

The 12-month period ending two years hence

227

236

Thereafter

52

54

Balance, end of period

$

843

$

857

Reconciliation of contract assets presented in the Consolidated statements of financial position – current

Gross contract assets

$

564

$

567

Reclassification to contract liabilities of contracts with contract assets less than contract liabilities (Note 24)

 

(15)

(14)

Reclassification from contract liabilities of contracts with contract liabilities less than contract assets (Note 24)

 

(127)

(126)

$

422

$

427

7other income

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

Government assistance

$

4

$

9

 

$

4

$

10

Other sublet revenue (Note 19)

2

2

3

3

Investment income (loss), gain (loss) on disposal of assets and other

23

(4)

47

(7)

Interest income (Note 21(a))

 

1

2

 

3

4

Changes in provisions related to business combinations (Note 25)

 

44

3

 

83

41

$

74

$

12

 

$

140

$

51

Graphic

June 30, 2024|27

notes to condensed interim consolidated financial statements

(unaudited)

8

employee benefits expense

    

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

Employee benefits expense – gross

  

  

  

Wages and salaries

$

1,402

$

1,492

$

2,790

$

3,012

Share-based compensation 1 (Note 14)

50

44

84

98

Pensions – defined benefit (Note 15(a))

17

16

34

31

Pensions – defined contribution (Note 15(b))

32

35

59

63

Restructuring costs 1 (Note 16(a))

79

95

199

143

Employee health and other benefits

60

82

127

137

1,640

1,764

3,293

3,484

Capitalized internal labour costs, net

Contract acquisition costs (Note 20)

Capitalized

(18)

(23)

(46)

(39)

Amortized

23

23

46

46

Contract fulfilment costs (Note 20)

Capitalized

(9)

(7)

(16)

(11)

Amortized

3

4

1

Property, plant and equipment

(78)

(98)

(167)

(198)

Intangible assets subject to amortization

(88)

(91)

(157)

(175)

(167)

(196)

(336)

(376)

$

1,473

$

1,568

$

2,957

$

3,108

1 For the three-month and six-month periods ended June 30, 2024, $NIL (2023 – $(2)) and $4 (2023 – $NIL), respectively, of share-based compensation in the TELUS technology solutions segment was included in restructuring costs.

9

financing costs

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

Interest expense

Long-term debt, excluding lease liabilities – gross

$

298

$

270

 

$

595

$

533

Long-term debt, excluding lease liabilities – capitalized 1

 

(4)

 

(1)

 

(4)

(3)

Long-term debt, excluding lease liabilities

294

269

591

530

Lease liabilities (Note 19)

40

 

31

 

80

59

Short-term borrowings and other

 

9

 

9

 

10

12

Accretion on provisions (Note 25)

7

7

15

15

350

 

316

 

696

616

Employee defined benefit plans net interest (Note 15)

 

2

 

2

 

4

4

Foreign exchange

3

 

 

(6)

4

Unrealized changes in virtual power purchase agreements forward element

37

7

103

26

392

 

325

 

797

650

Interest income

(10)

 

(2)

 

(21)

(7)

$

382

$

323

 

$

776

$

643

Net interest cost (Note 3)

$

673

$

616

Interest expense on long-term debt, excluding lease liabilities – capitalized 1

(4)

(3)

Employee defined benefit plans net interest

4

4

Unrealized changes in virtual power purchase agreements forward element

103

26

$

776

$

643

1 Interest on long-term debt, excluding lease liabilities, at a composite rate of 5.3% (2023 - 3.1%) was capitalized to intangible assets with indefinite lives during the period.

28|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

10

income taxes

Expense composition and rate reconciliation

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

Current income tax expense

For the current reporting period

$

155

$

118

$

293

$

265

Adjustments recognized in the current period for income taxes of prior periods

(6)

(19)

(6)

(18)

Pillar Two global minimum tax

1

149

99

288

247

Deferred income tax expense

Arising from the origination and reversal of temporary differences

(70)

(42)

(168)

(135)

Adjustments recognized in the current period for income taxes of prior periods

6

6

(70)

(36)

(168)

(129)

$

79

$

63

$

120

$

118

Our income tax expense and effective income tax rate differ from those computed by applying the applicable statutory rates for the following reasons:

Three-month periods ended June 30 ($ in millions)

    

2024

    

2023

Income taxes computed at applicable statutory rates

$

72

    

23.8

%  

$

62

    

24.2

%

Adjustments recognized in the current period for income taxes of prior periods

(6)

(2.0)

(13)

(5.3)

(Non-taxable) non-deductible amounts, net

4

1.3

2

0.8

Withholding and other taxes

12

4.0

2

0.8

Losses not recognized

2

0.7

5

1.9

Foreign tax differential

(2)

(0.7)

4

1.5

Other

 

(3)

 

(0.8)

 

1

 

0.4

Income tax expense per Consolidated statements of income and other comprehensive income

$

79

 

26.3

%  

$

63

 

24.3

%

Six-month periods ended June 30 ($ in millions)

2024

2023

Income taxes computed at applicable statutory rates

$

113

    

23.5

%  

$

125

23.3

%

Adjustments recognized in the current period for income taxes of prior periods

(6)

(1.2)

(12)

(2.2)

Pillar Two global minimum tax

1

0.2

(Non-taxable) non-deductible amounts, net

(7)

(1.6)

(7)

(1.3)

Withholding and other taxes

19

4.0

9

1.7

Losses not recognized

3

0.6

8

1.5

Foreign tax differential

(3)

(0.6)

(7)

(1.3)

Other

 

2

0.3

Income tax expense per Consolidated statements of income and other comprehensive income

$

120

 

24.9

%  

$

118

 

22.0

%

We are subject to the global minimum top-up income tax under Pillar Two tax legislation. The top-up income tax relates primarily to our operations in Bulgaria and Ireland, where the statutory income tax rates are 10% and 12.5%, respectively. During the three-month and six-month periods ended June 30, 2024, the Company recognized a current income tax expense of $NIL and $1 million, respectively, related to the Pillar Two tax.

We have applied a temporary mandatory relief from deferred income tax accounting for the impacts of the top-up income tax and it is recognized as a current income tax in the period it is incurred.

As at June 30, 2024, both Bulgaria and Ireland have enacted global minimum income tax into domestic tax legislation effective January 1, 2024. As a result, our Bulgarian and Irish subsidiaries will be liable for the top-up income tax rather than the ultimate Canadian parent company.

Graphic

June 30, 2024|29

notes to condensed interim consolidated financial statements

(unaudited)

11

other comprehensive income

Item never

Item never

reclassified to

reclassified to

Items that may subsequently be reclassified to income

 income

 income

Change in unrealized fair value of derivatives designated as cash flow hedges (Note 4(e))

Derivatives used to manage currency risk

Derivatives used to manage other market risks

Cumulative

Change in

Prior period

Prior period

foreign

measurement

Employee

Gains

(gains) losses

Gains

(gains) losses

currency

of investment

Accumulated

defined benefit

(losses)

 

reclassified to

(losses)

reclassified to

translation

financial

other

plan

Other

(millions)

  

arising

  

net income

  

Total

  

arising

  

net income

  

Total

  

Total

  

adjustment

  

assets

  

comprehensive income

  

re-measure-ments

  

comprehensive income

Balance as at April 1, 2023

$

(38)

$

(4)

$

(42)

$

97

$

84

$

139

Other comprehensive income (loss)

 

 

  

 

  

 

 

  

 

  

 

  

 

  

Amount arising

$

(166)

$

137

 

(29)

$

1

$

1

(28)

 

(66)

 

(3)

 

(97)

$

5

$

(92)

Income taxes

$

(31)

$

19

 

(12)

$

$

(12)

 

 

(1)

 

(13)

 

2

 

(11)

Net

 

(17)

1

(16)

 

(66)

 

(2)

 

(84)

$

3

$

(81)

Balance as at June 30, 2023

$

(55)

$

(3)

$

(58)

$

31

$

82

$

55

 

 

  

Balance as at April 1, 2024

$

(102)

$

1

$

(101)

$

60

$

79

$

38

Other comprehensive income (loss)

Amount arising

$

29

$

(66)

(37)

$

1

$

(1)

(37)

17

(6)

(26)

$

22

$

(4)

Income taxes

$

(2)

$

(8)

(10)

$

1

$

(1)

(10)

(2)

(12)

6

(6)

Net

(27)

(27)

17

(4)

(14)

$

16

$

2

Balance as at June 30, 2024

$

(129)

$

1

$

(128)

$

77

$

75

$

24

Balance as at January 1, 2023

$

(20)

$

(3)

$

(23)

$

66

$

90

$

133

Other comprehensive income (loss)

Amount arising

$

(181)

$

134

(47)

$

$

(47)

(35)

(10)

(92)

$

(1)

$

(93)

Income taxes

$

(32)

$

20

(12)

$

$

(12)

(2)

(14)

(14)

Net

(35)

(35)

(35)

(8)

(78)

$

(1)

$

(79)

Balance as at June 30, 2023

$

(55)

$

(3)

$

(58)

$

31

$

82

$

55

Balance as at January 1, 2024

$

(158)

$

(2)

$

(160)

$

36

$

78

$

(46)

Other comprehensive income (loss)

Amount arising

$

234

$

(202)

32

$

6

$

(2)

4

36

41

(4)

73

$

69

$

142

Income taxes

$

32

$

(29)

3

$

2

$

(1)

1

4

(1)

3

18

21

Net

29

3

32

41

(3)

70

$

51

$

121

Balance as at June 30, 2024

$

(129)

$

1

$

(128)

$

77

$

75

$

24

Attributable to:

Common Shares

$

(4)

Non-controlling interests

 

  

 

  

 

  

 

  

 

  

28

 

  

 

  

 

  

 

  

 

  

 

  

 

  

$

24

 

  

 

  

30|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

12

per share amounts

Basic net income per Common Share is calculated by dividing net income attributable to Common Shares by the total weighted average number of Common Shares outstanding during the period. Diluted net income per Common Share is calculated to give effect to share option awards and restricted share unit awards.

The following table presents reconciliations of the denominators of the basic and diluted per share computations. Net income was equal to diluted net income for all periods presented.

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

Basic total weighted average number of Common Shares outstanding

    

1,482

1,447

1,479

 

1,443

Effect of dilutive securities — Restricted share units

4

5

4

4

Diluted total weighted average number of Common Shares outstanding

 

1,486

1,452

1,483

 

1,447

For the three-month and six-month periods ended June 30, 2024 and 2023, no outstanding equity-settled restricted share unit awards were excluded in the calculation of diluted income per Common Share. For the three-month and six-month periods ended June 30, 2024, approximately 1 million (2023 - NIL) and 1 million (2023 - NIL), respectively, TELUS Corporation share option awards were excluded in the calculation of diluted income per Common Share.

13

dividends per share

(a)

TELUS Corporation Common Share dividends declared

Six-month periods ended June 30

(millions except per share amounts)

TELUS Corporation

Declared

Paid to

Common Share dividends

    

Effective

    

Per share

    

shareholders

    

Total

2024

Quarter 1 dividend

 

Mar. 11, 2024

$

0.3761

 

Apr. 1, 2024

$

554

Quarter 2 dividend

 

Jun. 10, 2024

 

0.3891

 

July 2, 2024

577

$

0.7652

$

1,131

2023

Quarter 1 dividend

Mar. 10, 2023

$

0.3511

Apr. 3, 2023

$

506

Quarter 2 dividend

June 8, 2023

0.3636

July 4, 2023

526

 

  

$

0.7147

 

  

$

1,032

On August 1, 2024, the Board of Directors declared a quarterly dividend of $0.3891 per share on issued and outstanding TELUS Corporation Common Shares payable on October 1, 2024, to holders of record at the close of business on September 10, 2024. The final amount of the dividend payment depends upon the number of TELUS Corporation Common Shares issued and outstanding at the close of business on September 10, 2024.

(b)

Dividend Reinvestment and Share Purchase Plan

We have a Dividend Reinvestment and Share Purchase Plan under which eligible holders of TELUS Corporation Common Shares may acquire additional TELUS Corporation Common Shares by reinvesting dividends and by making additional optional cash payments to the trustee. Under this plan, we have the option of offering TELUS Corporation Common Shares from Treasury or having the trustee acquire TELUS Corporation Common Shares in the stock market. We may, at our discretion, offer TELUS Corporation Common Shares at a discount of up to 5% from the market price under the plan. Effective with our dividends paid October 1, 2019, we offered TELUS Corporation Common Shares from Treasury at a discount of 2%. In respect of TELUS Corporation Common Shares held by eligible shareholders who have elected to participate in the plan, dividends declared during the three-month and six-month periods ended June 30, 2024, of $179 million (2023 - $175 million) and $289 million (2023 - $348 million), respectively, were to be reinvested in TELUS Corporation Common Shares.

Graphic

June 30, 2024|31

notes to condensed interim consolidated financial statements

(unaudited)

14

share-based compensation

(a)

Details of share-based compensation expense

Included in Employee benefits expense in the Consolidated statements of income and other comprehensive income, and in Cash provided by operating activities in the Consolidated statements of cash flows, are the share-based compensation amounts set out in the accompanying table.

Periods ended June 30 (millions)

2024

2023

Associated

Statement

Associated

Statement

Employee

operating

of cash

Employee

operating

of cash

benefits

cash

flows

benefits

cash

flows

    

Note

    

expense 1

    

outflows

    

adjustment

    

expense

    

outflows

    

adjustment

THREE-MONTH

Restricted share units

(b)

$

42

$

(3)

$

39

$

30

$

$

30

Employee share purchase plan

(c)

8

(8)

 

12

 

(12)

 

$

50

$

(11)

$

39

$

42

$

(12)

$

30

TELUS technology solutions

$

37

$

(9)

$

28

$

39

$

(12)

$

27

TELUS digital experience

13

(2)

11

3

3

$

50

$

(11)

$

39

$

42

$

(12)

$

30

SIX-MONTH

Restricted share units

(b)

$

72

$

(6)

$

66

$

74

$

(2)

$

72

Employee share purchase plan

(c)

16

(16)

 

23

 

(23)

 

Share option awards

(d)

1

1

$

88

$

(22)

$

66

$

98

$

(25)

$

73

TELUS technology solutions

$

73

$

(18)

$

55

$

76

$

(24)

$

52

TELUS digital experience

15

(4)

11

22

(1)

21

$

88

$

(22)

$

66

$

98

$

(25)

$

73

1 Within employee benefits expense (see Note 8) for the three-month and six-month periods ended June 30, 2024, restricted share units expense of $42 (2023 – $32) and $68 (2023 – $74), respectively, is presented as share-based compensation expense and the balance is included in restructuring costs (see Note 16) of the TELUS technology solutions segment.

(b)

Restricted share units

TELUS Corporation restricted share units

We also award restricted share units that largely have the same features as our general restricted share units, but have a variable payout (0% – 200%) that depends upon the achievement of our total customer connections performance condition (with a weighting of 25%) and the total shareholder return on TELUS Corporation Common Shares relative to an international peer group of telecommunications companies (with a weighting of 75%). The grant-date fair value of the notional subset of our restricted share units affected by the total customer connections performance condition equals the fair market value of the corresponding TELUS Corporation Common Shares at the grant date, and thus the notional subset has been included in the presentation of our restricted share units with only service conditions. Reflecting a variable payout, we estimate the fair value of the notional subset of our restricted share units affected by the relative total shareholder return performance condition using a Monte Carlo simulation. Grants of restricted share units in 2024 and 2023 are accounted for as equity-settled, as that was the expected manner of their settlement when granted.

32|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

The following table presents a summary of outstanding TELUS Corporation non-vested restricted share units.

    

June 30, 

    

December 31, 

As at

2024

2023

Restricted share units without market performance conditions

 

  

 

  

Restricted share units with service conditions only

9,348,363

 

5,769,038

Notional subset affected by non-market performance conditions

735,577

 

429,281

10,083,940

 

6,198,319

Restricted share units with market performance conditions

 

Notional subset affected by relative total shareholder return performance condition

2,021,139

 

1,191,563

Number of non-vested restricted share units

12,105,079

 

7,389,882

The following table presents a summary of the activity related to TELUS Corporation restricted share units without market performance conditions.

Number of restricted

Weighted

share units 1

average

grant-date

    

Non-vested

    

Vested

    

fair value

THREE-MONTH PERIOD

Outstanding, April 1, 2024

Non-vested

10,079,801

$

26.70

Vested

32,745

$

24.40

Granted

 

Initial award

62,899

$

22.21

In lieu of dividends

175,316

570

$

21.06

Vested

(57,877)

57,877

$

26.69

Settled – in cash

(57,876)

$

26.69

Forfeited

(176,199)

$

27.11

Outstanding, June 30, 2024

Non-vested

10,083,940

$

26.70

Vested

33,316

$

28.83

SIX-MONTH PERIOD

Outstanding, January 1, 2024

 

  

 

  

 

  

Non-vested

 

6,198,319

$

28.68

Vested

 

32,521

$

28.97

Granted

 

 

Initial award

4,083,914

$

24.06

In lieu of dividends

274,081

1,092

$

21.92

Vested

(117,986)

117,986

$

24.70

Settled – in cash

(118,283)

$

24.71

Forfeited

(354,388)

$

26.44

Outstanding, June 30, 2024

Non-vested

10,083,940

$

26.70

Vested

33,316

$

28.83

1 Excluding the notional subset of restricted share units affected by the relative total shareholder return performance condition.

Graphic

June 30, 2024|33

notes to condensed interim consolidated financial statements

(unaudited)

TELUS International (Cda) Inc. restricted share units

We also award restricted share units that largely have the same features as the TELUS Corporation restricted share units. A subset of the TELUS International (Cda) Inc. restricted share units have a variable payout (0% – 200%) that depends upon TELUS International (Cda) Inc. financial performance (with a weighting of 50%) and the total shareholder return of TELUS International (Cda) Inc. subordinate voting shares relative to an international peer group of customer experience and digital IT services companies (with a weighting of 50%). A second subset of the TELUS International (Cda) Inc. restricted share units have a variable payout (0% - 300%) that depends upon the financial performance of certain TELUS Digital Experience products and services. The grant-date fair value of the notional subset of our restricted share units affected by financial performance conditions equals the fair market value of the corresponding subordinate voting shares at the grant date. Reflecting a variable payout, we estimate the fair value of the notional subset of our restricted share units affected by the relative total shareholder return performance condition using a Monte Carlo simulation. Grants of restricted share units in 2024 and 2023 are accounted for as equity-settled, as that was the expected manner of their settlement when granted.

The following table presents a summary of the activity related to TELUS International (Cda) Inc. restricted share units.

  

Number of restricted

  

Weighted

share units

average

grant-date

    

Non-vested

Vested

    

fair value

THREE-MONTH PERIOD

Outstanding, April 1, 2024

5,238,584

US$

13.38

Granted – initial award

9,333,403

US$

5.82

Vested

(353,945)

353,945

US$

16.83

Settled in equity

(353,945)

US$

16.83

Forfeited

(262,797)

US$

23.01

Outstanding, June 30, 2024

13,955,245

US$

8.05

SIX-MONTH PERIOD

Outstanding, January 1, 2024

2,615,746

    

US$

21.36

Granted – initial award

12,594,420

39,116

US$

6.64

Vested

(788,303)

788,303

US$

20.59

Settled in equity

(827,419)

US$

20.03

Forfeited

(466,618)

US$

23.31

Outstanding, June 30, 2024

13,955,245

US$

8.05

(c)

TELUS Corporation employee share purchase plan

We have an employee share purchase plan under which eligible employees can purchase TELUS Corporation Common Shares through regular payroll deductions. In respect of TELUS Corporation Common Shares held within the employee share purchase plan, dividends declared thereon during the three-month and six-month periods ended June 30, 2024, of $14 million (2023 - $13 million) and $27 million (2023 - $26 million), respectively, were to be reinvested in TELUS Corporation Common Shares acquired by the trustee from Treasury, with a discount applicable, as set out in Note 13(b).

(d)Share option awards

TELUS Corporation share options

Employees may be granted share option awards to purchase TELUS Corporation Common Shares at an exercise price equal to the fair market value at the time of grant. Share option awards granted under the plan may be exercised over specific periods not to exceed seven years from the date of grant.

These share option awards have a net-equity settlement feature. The optionee does not have the choice of exercising the net-equity settlement feature; it is at our option whether the exercise of a share option award is settled as a share option or settled using the net-equity settlement feature.

34|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

The following table presents a summary of the activity related to the TELUS Corporation share option plan.

Periods ended June 30, 2024

Three months

Six months

Number of

Weighted

Number of

Weighted

share

average share

share

average share

    

options

    

option price 1

    

options

    

option price 1

Outstanding, beginning of period

1,690,001

$

22.38

1,778,901

$

22.35

Exercised 2

(6,000)

$

21.25

(64,200)

$

21.35

Forfeited

 

(62,700)

$

21.79

 

(93,400)

$

21.97

Outstanding, end of period

1,621,301

$

22.41

1,621,301

$

22.41

Exercisable, end of period

 

1,621,001

$

22.41

1 The weighted average remaining contractual life is 3.0 years.
2 For the three-month and six-month periods ended June 30, 2024, the weighted average price at the dates of exercise were $22.31 and $23.76, respectively.

TELUS International (Cda) Inc. share options

Employees may be granted equity share options (equity-settled) to purchase TELUS International (Cda) Inc. subordinate voting shares at a price equal to, or a multiple of, the fair market value at the time of grant and/or phantom share options (cash-settled) that provide them with exposure to appreciation in the TELUS International (Cda) Inc. subordinate voting share price. Share option awards granted under the plan may be exercised over specific periods not to exceed ten years from the time of grant. All equity share option awards and most phantom share option awards have a variable payout (0% – 100%) that depends upon the achievement of TELUS International (Cda) Inc. financial performance and non-market quality-of-service performance conditions.

The following table presents a summary of the activity related to the TELUS International (Cda) Inc. share option plan.

Periods ended June 30, 2024

Three months

Six months

Number of

Weighted

Number of

Weighted

share

average share

share

average share

    

options

    

option price 1

    

options

    

option price 1

Outstanding, beginning of period

2,452,934

US$

9.89

2,536,783

US$

10.39

Forfeited

US$

(83,849)

US$

25.00

Outstanding, end of period

2,452,934

US$

9.89

2,452,934

US$

9.89

Exercisable, end of period

2,363,846

US$

9.32

1 For 2,096,582 share options, the range of share option prices is US$4.87 – US$8.95 per TELUS International (Cda) Inc. subordinated voting share and the weighted average remaining contractual life is 2.5 years; for the balance of share options, the price is US$25.00 and the weighted average remaining contractual life is 6.7 years.

Graphic

June 30, 2024|35

notes to condensed interim consolidated financial statements

(unaudited)

15employee future benefits

(a)

Defined benefit pension plans – summary

Amounts in the primary financial statements relating to defined benefit pension plans

Three-month periods ended June 30

2024

2023

 

 

Defined benefit

 

 

 

Defined benefit

 

obligations

 

 

obligations

(millions)

    

Note

    

Plan assets

    

accrued 1

    

Net

    

Plan assets

    

accrued 1

    

Net

Employee benefits expense

8

Benefits earned for current service

$

$

(20)

$

$

(20)

 

Benefits earned for past service

(1)

Employees’ contributions

 

5

 

 

 

5

 

 

Administrative fees

 

(1)

 

 

 

(1)

 

 

 

4

 

(21)

$

(17)

 

4

(20)

$

(16)

Financing costs

9

Notional income on plan assets 2 and interest on defined benefit obligations accrued

105

(96)

109

(100)

Interest effect on asset ceiling limit

(11)

(11)

94

(96)

(2)

98

(100)

(2)

DEFINED BENEFIT (COST) INCLUDED IN NET INCOME 3

(19)

(18)

Other comprehensive income

11

Difference between actual results and estimated plan assumptions 4

(3)

8

Changes in plan financial assumptions 5

92

(9)

Changes in the effect of limiting net defined benefit plan assets to the asset ceiling

 

(67)

 

 

6

 

 

(70)

92

22

14

(9)

5

DEFINED BENEFIT (COST) INCLUDED IN COMPREHENSIVE INCOME 3

$

3

$

(13)

36|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

Six-month periods ended June 30

2024

2023

Defined benefit

Defined benefit

obligations

obligations

(millions)

    

Note

    

Plan assets

    

accrued 1

    

Net

    

Plan assets

    

accrued 1

    

Net

Employee benefits expense

8

Benefits earned for current service

$

$

(40)

$

$

(38)

Benefits earned for past service

(1)

Employees’ contributions

9

9

Administrative fees

(2)

(2)

7

(41)

$

(34)

7

(38)

$

(31)

Financing costs

9

Notional income on plan assets 2 and interest on defined benefit obligations accrued

210

(193)

219

(200)

Interest effect on asset ceiling limit

(21)

(23)

189

(193)

(4)

196

(200)

(4)

DEFINED BENEFIT (COST) INCLUDED IN NET INCOME 3

(38)

(35)

Other comprehensive income

11

Difference between actual results and estimated plan assumptions 4

(5)

234

Changes in plan financial assumptions 5

327

(200)

Changes in the effect of limiting net defined benefit plan assets to the asset ceiling

 

(253)

 

 

 

(35)

 

 

(258)

327

69

199

(200)

(1)

DEFINED BENEFIT (COST) INCLUDED IN COMPREHENSIVE INCOME 3

31

(36)

AMOUNTS INCLUDED IN OPERATING ACTIVITIES CASH FLOWS

Employer contributions

14

14

16

16

BENEFITS PAID BY PLANS

(234)

234

(234)

234

PLAN ACCOUNT BALANCES 6

Change in period

(282)

327

45

184

(204)

(20)

Balance, beginning of period

8,352

(8,489)

(137)

7,990

(8,075)

(85)

Balance, end of period

$

8,070

$

(8,162)

$

(92)

$

8,174

$

(8,279)

$

(105)

FUNDED STATUS – PLAN SURPLUS (DEFICIT)

Pension plans that have plan assets in excess of defined benefit obligations accrued 7

20

$

8,061

$

(7,740)

$

321

$

7,349

$

(7,042)

$

307

Pension plans that have defined benefit obligations accrued in excess of plan assets 8

Funded

9

(210)

(201)

825

(1,029)

(204)

Unfunded

(212)

(212)

(208)

(208)

27

9

(422)

(413)

825

(1,237)

(412)

$

8,070

$

(8,162)

$

(92)

$

8,174

$

(8,279)

$

(105)

1 Defined benefit obligations accrued are the actuarial present values of benefits attributed to employee services rendered to a particular date.
2 The interest income on the plan assets portion of the employee defined benefit plans net interest amount included in Financing costs reflects a rate of return on plan assets equal to the discount rate used in determining the defined benefit obligations accrued at the end of the immediately preceding fiscal year.
3 Excluding income taxes.
4 Financial assumptions in respect of plan assets (interest income on plan assets included in Financing costs reflects a rate of return on plan assets equal to the discount rate used in determining the defined benefit obligations accrued) and demographic assumptions in respect of the actuarial present values of the defined benefit obligations accrued, as at the end of the immediately preceding fiscal year for both.
5 The discount rate used to measure the defined benefit obligations accrued at June 30, 2024, was 4.97% (December 31, 2023 – 4.65%).
6 Effect of asset ceiling limit at June 30, 2024, was $1,188 (December 31, 2023 - $914).
7 Presented in the Consolidated statements of financial position as Other long-term assets
8 Presented in the Consolidated statements of financial position as Other long-term liabilities.

Graphic

June 30, 2024|37

notes to condensed interim consolidated financial statements

(unaudited)

(b)Defined contribution plans – expense

Our total defined contribution pension plan costs included as Employee benefits expense in the Consolidated statements of income and other comprehensive income are the amounts set out as follows:

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

Union pension plan and public service pension plan contributions

$

3

$

4

$

6

$

8

Other defined contribution pension plans

 

29

 

31

 

53

 

55

$

32

$

35

$

59

$

63

16

restructuring and other costs

(a)

Details of restructuring and other costs

With the objective of reducing ongoing costs, we incur associated incremental non-recurring restructuring costs, as discussed further in (b) following. We may also incur atypical charges when undertaking major or transformational changes to our business or operating models or post-acquisition business integration. In other costs, we include incremental atypical external costs incurred in connection with business acquisition or disposition activity; significant litigation costs in respect of losses or settlements; and adverse retrospective regulatory decisions.

Restructuring and other costs are presented in the Consolidated statements of income and other comprehensive income, as set out in the accompanying table.

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

Restructuring 1 (b)

Goods and services purchased

$

41

$

9

$

138

$

51

Employee benefits expense

 

79

 

95

 

199

 

143

120

104

337

194

Other (c)

Goods and services purchased

1

4

2

6

Employee benefits expense

7

74

1

11

2

80

Total

Goods and services purchased

42

13

140

57

Employee benefits expense

79

102

199

217

$

121

$

115

$

339

$

274

1 For the three-month and six-month periods ended June 30, 2024, excludes real estate rationalization-related restructuring impairments of property, plant and equipment of $31 (2023 – $NIL) and $99 (2023 – $52), respectively, which are included in depreciation.

(b)

Restructuring provisions

Employee-related provisions and other provisions, as presented in Note 25, include amounts in respect of restructuring activities. In 2024, restructuring activities included ongoing and incremental efficiency initiatives, some of which involved personnel-related costs and rationalization of real estate. These initiatives were intended to improve our long-term operating productivity and competitiveness.

(c)

Other

During the three-month and six-month periods ended June 30, 2024, incremental external costs were incurred in connection with business acquisitions. In connection with business acquisitions, non-recurring atypical business integration expenditures that would be considered neither restructuring costs nor part of the fair value of the net assets acquired have been included in other costs.

38|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

17

property, plant and equipment

Owned assets

Right-of-use lease assets (Note 19)

    

    

Buildings and

    

Computer

    

    

    

    

    

    

    

    

Network

leasehold

hardware

Assets under

Network

Real

(millions)

assets

improvements

and other

Land

construction

Total

assets

estate

Other

Total

Total

AT COST

 

  

 

  

 

  

 

  

 

  

 

  

 

  

 

  

 

  

 

  

 

  

Balance as at January 1, 2024

$

37,154

$

3,830

$

1,842

 $

83

$

689

$

43,598

$

1,308

$

2,386

$

116

 $

3,810

$

47,408

Additions

 

461

 

14

 

20

 

 

424

 

919

 

211

 

175

 

21

 

407

 

1,326

Additions arising from business acquisitions

1

1

1

1

2

Assets under construction put into service

227

21

31

(279)

Dispositions, retirements and other

(971)

(96)

(94)

(1,161)

(21)

(19)

(40)

(1,201)

Net foreign exchange differences

2

6

13

21

15

15

36

Balance as at June 30, 2024

$

36,873

$

3,775

$

1,813

$

83

$

834

$

43,378

$

1,519

$

2,556

$

118

$

4,193

$

47,571

ACCUMULATED DEPRECIATION

 

 

 

  

 

  

 

 

 

  

 

  

 

  

 

 

Balance as at January 1, 2024

$

25,254

$

2,404

$

1,226

$

$

$

28,884

$

172

$

1,056

$

48

$

1,276

$

30,160

Depreciation 1

 

784

 

95

 

98

 

 

 

977

 

92

 

219

 

10

 

321

 

1,298

Dispositions, retirements and other

 

(986)

 

(67)

 

(48)

 

 

 

(1,101)

 

(1)

 

(19)

 

(11)

 

(31)

 

(1,132)

Net foreign exchange differences

2

3

8

13

6

6

19

Balance as at June 30, 2024

$

25,054

$

2,435

$

1,284

$

$

$

28,773

$

263

$

1,262

$

47

$

1,572

$

30,345

NET BOOK VALUE

 

  

 

  

 

  

 

  

 

  

 

 

  

 

 

 

 

Balance as at December 31, 2023

$

11,900

$

1,426

$

616

$

83

$

689

$

14,714

$

1,136

$

1,330

$

68

$

2,534

$

17,248

Balance as at June 30, 2024

$

11,819

$

1,340

$

529

$

83

$

834

$

14,605

$

1,256

$

1,294

$

71

$

2,621

$

17,226

1 For six-month periods ended June 30, 2024, depreciation includes $97 in respect of impairment of real estate right-of-use lease assets.

As at June 30, 2024, our contractual commitments for the acquisition of property, plant and equipment totalled $271 million over a period ending December 31, 2027 (December 31, 2023 – $297 million over a period ending December 31, 2027).

18intangible assets and goodwill

(a)Intangible assets and goodwill, net

Intangible

assets with

Intangible assets subject to amortization

indefinite lives

 

Customer contracts,

Access to

Total

related customer

rights-of-way,

Assets

Total

intangible

relationships and

crowdsource assets

under

Spectrum

intangible

assets and

(millions)

    

Note

    

subscriber base

    

Software

    

 and other

    

construction

    

Total

    

licences

    

assets

    

Goodwill 1,2

    

goodwill

AT COST

Balance as at January 1, 2024

$

5,360

$

7,915

$

582

$

530

$

14,387

$

12,250

$

26,637

$

10,422

$

37,059

Additions

 

28

 

55

 

40

 

411

 

534

 

918

 

1,452

 

1,452

Additions arising from business acquisitions

(b)

 

85

 

13

 

3

 

 

101

 

 

101

 

151

252

Assets under construction put into service

383

(383)

Dispositions, retirements and other (including capitalized interest)

9

 

(2)

 

(243)

 

3

 

 

(242)

 

4

 

(238)

 

(238)

Net foreign exchange differences

 

61

 

1

 

10

 

 

72

 

 

72

 

64

136

Balance as at June 30, 2024

$

5,532

$

8,124

$

638

$

558

$

14,852

$

13,172

$

28,024

$

10,637

$

38,661

ACCUMULATED AMORTIZATION

Balance as at January 1, 2024

$

1,533

$

5,136

$

247

$

$

6,916

$

$

6,916

$

364

$

7,280

Amortization

 

236

477

46

 

 

759

 

 

759

 

759

Dispositions, retirements and other

(5)

(248)

(10)

(263)

(263)

(263)

Net foreign exchange differences

 

11

3

 

 

14

 

 

14

 

14

Balance as at June 30, 2024

$

1,775

$

5,365

$

286

$

$

7,426

$

$

7,426

$

364

$

7,790

NET BOOK VALUE

Balance as at December 31, 2023

$

3,827

$

2,779

$

335

$

530

$

7,471

$

12,250

$

19,721

$

10,058

$

29,779

Balance as at June 30, 2024

$

3,757

$

2,759

$

352

$

558

$

7,426

$

13,172

$

20,598

$

10,273

$

30,871

1 Accumulated amortization of goodwill is amortization recorded prior to 2002; there are no accumulated impairment losses in the accumulated amortization of goodwill.

Graphic

June 30, 2024|39

notes to condensed interim consolidated financial statements

(unaudited)

2

As at June 30, 2024, relevant events and circumstances were such that it was considered appropriate to test the carrying value of the TELUS digital experience cash-generating unit (formerly the Digitally-led customer experiences – TELUS International cash-generating unit) goodwill. As at June 30, 2024, the recoverable amount of the TELUS digital experience cash-generating unit was in excess of its carrying amount by approximately $100 million (approximately 2% of its carrying amount). Such recoverable amount was determined based on a fair value less costs of disposal method (such method categorized as a Level 3 fair value measure) and used a discount rate of 9.9%, a perpetual growth rate of 3.0% and cash flow projections through the end of 2029. We validated the results of the recoverable amount through a market-comparable approach and an analytical review of industry facts and facts that are specific to us.

The fair value less costs of disposal method uses discounted cash flow projections that employ the following key assumptions: future cash flows and growth projections; associated economic risk assumptions and estimates of the likelihood of achieving key operating metrics and drivers; and the future weighted average cost of capital. Had growth projections declined in the projection period by more than trivial amounts, or if the discount rate increased by more than a trivial amount, the June 30, 2024, estimate of the recoverable amount of the TELUS digital experience cash-generating unit would be less than its carrying amount; we believe that any reasonably possible change in other key assumptions on which our calculation of the recoverable amount of the TELUS digital experience cash-generating unit is based would not cause its carrying value to exceed its recoverable amount. If the future were to adversely differ from management’s best estimates for the key assumptions and associated cash flows were to be materially adversely affected, we could potentially experience future material impairment charges in respect of the TELUS digital experience cash-generating unit’s goodwill.

As at June 30, 2024, our contractual commitments for the acquisition of intangible assets totalled $24 million over a period ending December 31, 2026 (December 31, 2023 – $25 million over a period ending December 31, 2026).

The Innovation, Science and Economic Development Canada 3800 MHz band spectrum auction occurred during the period from October 24, 2023, through November 24, 2023. We were the successful auction participant for 1,430 spectrum licences with a total purchase price of $620 million. In accordance with the auction terms, 20% ($124 million) was remitted to Innovation, Science and Economic Development Canada on its due date, January 17, 2024, while the remaining balance was paid on May 29, 2024. Until such time as Innovation, Science and Economic Development Canada determines that we qualify as a radio communications carrier and comply with the Canadian Ownership and Control rules, we may not commercially use the licences.

During the three-month period ended June 30, 2024, we obtained the use of AWS-4 spectrum from the original licensee and we have accounted for it as an intangible asset with an indefinite life; such subordination of licences has been approved by Innovation, Science and Economic Development Canada. The terms of payment for the use of the spectrum are such that an initial amount of $298 million has been accounted for as a long-term liability, as set out in Note 26(f).

(b)Business acquisitions

Individually immaterial transactions

During the six-month period ended June 30, 2024, we acquired 100% ownership of businesses that were complementary to our existing lines of business. The primary factor that gave rise to the recognition of goodwill was the earnings capacity of the acquired businesses in excess of the net tangible and intangible assets acquired (such excess arising from the low level of tangible assets relative to the earnings capacity of the businesses). A portion of the amounts assigned to goodwill may be deductible for income tax purposes.

40|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

Acquisition-date fair values

Acquisition-date fair values assigned to the assets acquired and liabilities assumed are set out in the following table:

Individually

immaterial

(millions)

    

transactions 1

Assets

 

  

Current assets

 

  

Cash

$

4

Accounts receivable 2

 

11

Other

 

1

16

Non-current assets

Property plant and equipment

Owned assets

1

Right-of-use lease assets

1

Intangible assets subject to amortization 3

101

103

Total identifiable assets acquired

 

119

Liabilities

 

  

Current liabilities

Accounts payable and accrued liabilities

 

8

Income and other taxes payable

15

Advance billings and customer deposits

 

15

Provisions

7

 

45

Non-current liabilities

 

  

Long-term debt

 

1

Deferred income taxes

 

22

 

23

Total liabilities assumed

 

68

Net identifiable assets acquired

 

51

Goodwill

 

151

Net assets acquired

$

202

Acquisition effected by way of:

 

Cash consideration

$

171

Accounts payable and accrued liabilities

5

Provisions

 

19

Issue of TELUS Corporation Common Shares 4

7

$

202

1 The purchase price allocation, primarily in respect of customer contracts, related customer relationships and deferred income taxes, had not been finalized as of the date of issuance of these consolidated financial statements. As is customary in a business acquisition transaction, until the time of acquisition of control, we did not have full access to the books and records of the acquired businesses. Upon having sufficient time to review the books and records of the acquired businesses, we expect to finalize our purchase price allocations.
2 The fair value of accounts receivable is equal to the gross contractual amounts receivable and reflects the best estimate at the acquisition date of the contractual cash flows expected to be collected.
3 Customer contracts and customer relationships (including those related to customer contracts) are generally expected to be amortized over a period of 10-15 years, and other intangible assets are expected to be amortized over a period of 5-15 years.
4 The fair value of TELUS Corporation Common Shares was measured based upon market prices observed at the date of acquisition of control.

Graphic

June 30, 2024|41

notes to condensed interim consolidated financial statements

(unaudited)

19

leases

Maturity analyses of lease liabilities are set out in Note 4(b) and Note 26(h); the period interest expense in respect thereof is set out in Note 9. The additions to, the depreciation charges for, and the carrying amounts of, right-of-use lease assets are set out in Note 17. We have not currently elected to exclude low-value and short-term leases from lease accounting.

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

Income from subleasing right-of-use lease assets 

  

 

  

 

  

 

  

Co-location sublet revenue included in Operating revenues – service

$

5

$

5

$

9

$

9

Other sublet revenue included in Other income (Note 7)

$

2

$

2

$

3

$

3

Lease payments 1

$

193

$

159

$

413

$

319

1 In the Consolidated statements of cash flows the principal component of lease payments is included in Cash provided (used) by financing activities (see Note 31(b)) and the interest component of lease payments is included in Interest paid.

20

other long-term assets

    

    

June 30, 

    

December 31, 

As at (millions)

    

Note

    

2024

    

2023

Pension assets

 

15

$

321

$

316

Unbilled customer finance receivables

4(a)

570

637

Derivative assets

4(d)

121

179

Deferred income taxes

41

38

Costs incurred to obtain or fulfill contracts with customers

 

 

252

 

218

Real estate joint venture advances

21(a)

94

94

Investments in real estate joint ventures

21(a)

117

50

Investments in associates

21(b)

209

232

Portfolio investments 1

At fair value through net income

53

42

At fair value through other comprehensive income

558

502

Prepaid maintenance

 

 

43

 

46

Refundable security deposits and other

140

139

 

  

$

2,519

$

2,493

1 Fair value measured at reporting date using significant other observable inputs (Level 2).

42|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

The costs incurred to obtain and fulfill contracts with customers are set out in the following table:

Costs incurred to

    

Obtain

    

    

contracts with

Fulfill contracts

(millions)

customers

 with customers

Total

Balance as at April 1, 2024

$

493

$

45

$

538

Additions

113

9

122

Amortization

 

(85)

 

(3)

 

(88)

Balance as at June 30, 2024

$

521

$

51

$

572

Balance as at January 1, 2024

$

476

$

39

$

515

Additions

 

211

 

17

 

228

Amortization

(166)

(5)

(171)

Balance as at June 30, 2024

$

521

$

51

$

572

Current 1

$

307

$

13

$

320

Non-current

214

38

252

$

521

$

51

$

572

1 Presented in the Consolidated statements of financial position as Prepaid expenses.

21

real estate joint ventures and investments in associates

(a)

Real estate joint ventures

In 2013, we partnered, as equals, with two arm’s-length parties in TELUS Sky, a residential and commercial real estate redevelopment project in Calgary, Alberta. The new-build tower, completed in 2020, was built to the Leadership in Energy and Environmental Design (LEED) Platinum standard for the commercial portion and the Gold standard for the residential portion. During the year ended December 31, 2023, the TELUS Sky real estate joint venture entered into an agreement to sell the income-producing properties and the related net assets to the venture partners; the two arm’s-length parties will purchase the residential parcel and we will purchase the commercial parcel. Timing for the closing of these sales and purchases is dependent upon timing for the subdivision of the parcels, as well as other customary closing conditions.

In 2024 and 2023, we partnered, as equals, with an arm’s-length party in real estate redevelopment projects in Vancouver, British Columbia.

Summarized financial information

    

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

Revenue

 

$

6

$

7

$

13

 

$

13

Depreciation and amortization 1

$

$

2

$

$

4

Interest expense

$

2

$

2

$

5

$

5

Net income (loss) and comprehensive income (loss) 2

$

(3)

$

(5)

$

(7)

$

(11)

1

Depreciation and amortization of the TELUS Sky investment property ceased upon its classification as held for sale.

2

As the real estate joint ventures are partnerships, no provision is made for income taxes in respect of the partners in determining the real estate joint ventures’ net income and comprehensive income.

Graphic

June 30, 2024|43

notes to condensed interim consolidated financial statements

(unaudited)

June 30, 

December 31, 

As at (millions)

    

2024

    

2023

ASSETS

Current assets 

Cash and temporary investments, net

$

6

 

$

5

Other

 

29

 

29

 

35

 

34

Non-current assets

Investment property 1

 

324

 

326

Investment property under development

199

81

Promissory notes and other 2

205

90

728

497

$

763

 

$

531

LIABILITIES AND OWNERS’ EQUITY

Current liabilities 

Accounts payable and accrued liabilities

$

6

 

$

8

Construction credit facilities 1

282

282

288

290

Owners’ equity 

TELUS 2

 

224

 

108

Other partners 3

 

251

 

133

 

475

 

241

$

763

 

$

531

1 Classified as held for sale as at June 30, 2024, and December 31, 2023.

2

Other partners’ equity is gross of $195 (December 31, 2023 – $80) promissory notes issued to the joint ventures by the arm’s-length party in the real estate redevelopment projects in Vancouver, British Columbia; in the event of dissolution or other wind-up of the partnerships, the other partner’s equity will first be reduced by the promissory notes’ amounts outstanding when determining the equity of the joint ventures.The primary intended method of repayment of the promissory notes is through contribution of in-kind development costs, but may optionally include cash payments.

3

The equity amounts recorded by the real estate joint ventures differ from those recorded by us by the amount of the deferred gains on our real estate contributed and the valuation provision we have recorded in excess of that recorded by the real estate joint ventures.

44|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

Our real estate joint ventures activity

Our real estate joint ventures investment activity is set out in the following tables.

    

Loans and

    

(millions)

    

receivables 1

    

Equity 2

Balance as at April 1, 2023

$

114

$

(8)

Related to real estate joint ventures’ statements of income and other comprehensive income

 

  

 

  

Comprehensive income (loss) attributable to us 3

(1)

Related to real estate joint ventures’ statements of financial position

 

  

 

  

Items not affecting currently reported cash flows

 

  

 

  

Construction credit facilities financing costs charged by us (Note 7)

2

 

Cash flows in the current reporting period

 

  

 

  

Construction credit facilities

Financing costs paid to us

(2)

 

Funds we advanced or contributed, excluding construction credit facilities

1

Balance as at June 30, 2023

$

114

$

(8)

Balance as at April 1, 2024

$

94

$

96

Related to real estate joint ventures’ statements of income and other comprehensive income

 

  

 

  

Comprehensive income (loss) attributable to us 3

 

 

(1)

Related to real estate joint ventures’ statements of financial position

Items not affecting currently reported cash flows

Construction credit facilities financing costs charged by us (Note 7)

1

Our real estate contributed

38

Deferred gains on our remaining interests in our real estate contributed

(19)

Cash flows in the current reporting period

Construction credit facilities

Financing costs paid to us

(1)

Funds we advanced or contributed, excluding construction credit facilities

3

Balance as at June 30, 2024

$

94

$

117

Graphic

June 30, 2024|45

notes to condensed interim consolidated financial statements

(unaudited)

    

Loans and

    

(millions)

    

receivables 1

    

Equity 2

Balance as at January 1, 2023

$

114

$

(8)

Related to real estate joint ventures’ statements of income and other comprehensive income

Comprehensive income (loss) attributable to us 3

(2)

Related to real estate joint ventures’ statements of financial position

 

  

 

  

Items not affecting currently reported cash flows

 

  

 

  

Construction credit facilities financing costs charged by us (Note 7)

 

4

 

Cash flows in the current reporting period

 

  

 

  

Construction credit facilities

 

Financing costs paid to us

 

(4)

 

Funds we advanced or contributed, excluding construction credit facilities

2

Balance as at June 30, 2023

$

114

$

(8)

Balance as at January 1, 2024 4

$

94

$

50

Related to real estate joint ventures’ statements of income and other comprehensive income

 

  

 

  

Comprehensive income (loss) attributable to us 3

 

 

(2)

Related to real estate joint ventures’ statements of financial position

Items not affecting currently reported cash flows

Construction credit facilities financing costs charged by us (Note 7)

3

Our real estate contributed

114

Deferred gains on our remaining interests in our real estate contributed

(51)

Cash flows in the current reporting period

Construction credit facilities

Financing costs paid to us

(3)

Funds we advanced or contributed, excluding construction credit facilities

6

Balance as at June 30, 2024

$

94

$

117

1 Loans and receivables are included in our Consolidated statements of financial position as Other long-term assets (see Note 20) and are comprised of advances under construction credit facilities.
2 We account for our interests in the real estate joint ventures using the equity method of accounting and such interests are included in our Consolidated statements of financial position as Other long-term assets (see Note 20). As at June 30, 2023, we had recorded equity losses in excess of our recorded equity investment in respect of one of the real estate joint ventures; such resulting balance has been included in other long-term liabilities (see Note 27).
3 As the real estate joint ventures are partnerships, no provision is made for income taxes in respect of the partners in determining the real estate joint ventures’ net income and comprehensive income.

We have entered into lease agreements with the TELUS Sky real estate joint venture. During the three-month and six-month periods ended June 30, 2024, the TELUS Sky real estate joint venture recognized $2 million (2023 – $2 million) and $4 million (2023 – $4 million), respectively, of revenue from our office tenancy; of this amount, as at the statement of financial position date, one-third was due to our economic interest and two-thirds was due to our partners’ economic interests.

Construction credit facilities

The TELUS Sky real estate joint venture had a credit agreement, maturing October 1, 2024 (December 31, 2023 – July 12, 2025), with Canadian financial institutions and others (as 66-2/3% lenders) and TELUS Corporation (as 33-1/3% lender), that provides $282 million (December 31, 2023 – $282 million) of construction financing for the project. The construction credit facilities contain customary real estate construction financing representations, warranties and covenants and are secured by demand debentures constituting first fixed and floating charge mortgages over the underlying real estate assets. The construction credit facilities are available by way of bankers’ acceptance or prime loan and bear interest at rates in line with similar construction financing facilities.

46|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

(b)Investments in associates

As set out in Note 20, our investments in associates are included in our Consolidated statements of financial position as Other long-term assets. As at June 30, 2024, and December 31, 2023, we had an equity interest in Miovision Technologies Incorporated, an associate that is incorporated in Canada and is complementary to, and is viewed to grow, our existing Internet of Things business; our judgment is that we obtained significant influence over the associate concurrent with acquiring our initial equity interest. Miovision Technologies Incorporated is developing a suite of hardware and cloud-based solutions that provide cities with the data and tools they need to reduce traffic congestion, make better urban planning decisions and improve safety on their roads. Our aggregate interests in other individually immaterial associates as at June 30, 2024, totalled $32 million (December 31, 2023 – $48 million).

Miovision Technologies Incorporated

 

June 30,

June 30,

December 31,

As at, or for the periods ended, ($ in millions)

2024

2023

2023

 

Statement of financial position 1

 

  

 

  

 

  

Current assets

$

91

$

109

Non-current assets

$

417

$

395

Current liabilities

$

32

$

40

Non-current liabilities

$

69

$

43

Net assets

$

407

$

421

Statement of income and other comprehensive income 1

 

  

 

  

 

  

THREE-MONTH

 

  

 

  

 

  

Revenue and other income

$

41

$

36

 

  

Net income (loss) and comprehensive income (loss)

$

(8)

$

(6)

 

  

SIX-MONTH

 

  

 

  

 

  

Revenue and other income

$

73

$

53

 

  

Net income (loss) and comprehensive income (loss)

$

(18)

$

(16)

 

  

Reconciliation of statement of financial position summary financial information to carrying amounts

 

  

 

  

 

  

Net assets (above)

$

407

$

421

Our interest

 

43.5

%  

 

43.5

%  

Our interest in net assets (our carrying amount)

$

177

$

184

1

As required by IFRS-IASB, this summarized information is not just our share of these amounts.

22

short-term borrowings

On May 22, 2024, we entered into an agreement with an arm’s-length securitization trust associated with a major Schedule I bank under which we are currently able to borrow, up to a maximum of $1.6 billion, secured by $2.0 billion of certain trade receivables and unbilled customer finance receivables; the term of this revolving period securitization agreement ends May 22, 2027, and requires minimum cash advances of $920 million. Funding under the agreement may be provided in either Canadian dollars or U.S. dollars. Foreign currency forward contracts are used to manage currency risk associated from funding denominated in U.S. dollars.

The new agreement replaced a previous agreement with an arm’s-length securitization trust associated with a major Schedule I bank under which we were able to sell an interest in certain trade receivables up to a maximum of $0.6 billion and which was otherwise due to end December 31, 2024. The previous securitization agreement required minimum cash proceeds of $100 million from monthly sales of interests in certain trade receivables. In the previous agreement, sales of trade receivables in securitization transactions were recognized as collateralized short-term borrowings and thus did not result in our de-recognition of the trade receivables sold. When we sold our trade receivables, we retained reserve accounts, which were retained interests in the securitized trade receivables, and servicing rights. As at December 31, 2023, we had sold to the current trust (but continued to recognize) trade receivables of $121 million.

Short-term borrowings of $1.0 billion (December 31, 2023 – $0.1 billion for the previous trust) are comprised of amounts advanced to us by the arm’s-length securitization trust ; all amounts advanced as at June 30, 2024, were denominated in U.S. dollars.

The balance of short-term borrowings (if any) is comprised of amounts drawn on bilateral bank facilities and/or other.

Graphic

June 30, 2024|47

notes to condensed interim consolidated financial statements

(unaudited)

23

accounts payable and accrued liabilities

June 30, 

December 31, 

As at (millions)

    

2024

    

2023

Trade accounts payable 1

$

998

$

996

Accrued liabilities

1,341

1,342

Payroll and other employee-related liabilities

 

564

 

674

Interest payable

 

255

 

235

Indirect taxes payable and other

 

151

 

144

$

3,309

$

3,391

1 The composition of trade accounts payable varies due to factors that include suppliers’ invoice timing, data processing cycle timing and the seasonal nature of some of business activities, as well as whether the statement of financial position date is a business day. Trade accounts payable represent future payments for invoices received in respect of both operating and capital activities, and may include amounts for assessed and self-assessed government remittances.

Initiated in 2023, we have a supply chain financing program that allows suppliers of qualifying trade accounts payable to choose to be paid in advance of industry-standard payment terms by an arm’s-length third party; in turn, we reimburse the arm’s-length third party for those payments when the trade accounts payable would otherwise have been due.

24

advance billings and customer deposits

June 30, 

December 31, 

As at (millions)

    

2024

    

2023

Advance billings

$

782

$

718

Deferred customer activation and connection fees

 

3

 

3

Customer deposits

 

15

 

15

Contract liabilities

800

736

Other

 

224

 

235

$

1,024

$

971

48|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

Contract liabilities represent our future performance obligations to customers in respect of services and/or equipment for which we have received consideration from the customer or for which an amount is due from the customer. Our contract liability balances, and the changes in those balances, are set out in the following table:

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

Balance, beginning of period

$

1,023

$

965

$

974

$

914

Revenue deferred in previous period and recognized in current period

 

 

(647)

 

(661)

 

(631)

 

(625)

Net additions arising from operations

 

 

674

 

670

 

691

 

678

Additions arising from business acquisitions

 

 

(1)

 

 

15

 

7

Balance, end of period

 

$

1,049

$

974

$

1,049

$

974

Current

 

 

 

  

$

942

$

879

Non-current (Note 27)

 

 

 

  

 

 

Deferred revenues

 

 

 

  

 

103

 

89

Deferred customer activation and connection fees

 

 

 

  

 

4

 

6

 

 

 

  

$

1,049

$

974

Reconciliation of contract liabilities presented in the Consolidated statements of financial position – current

 

 

 

  

 

  

 

  

Gross contract liabilities

 

 

 

  

$

942

$

879

Reclassification to contract assets of contracts with contract liabilities less than contract assets (Note 6(c))

 

 

 

  

 

(127)

 

(126)

Reclassification from contract assets of contracts with contract assets less than contract liabilities (Note 6(c))

 

 

 

  

 

(15)

 

(14)

 

 

 

  

$

800

$

739

25

provisions

    

    

    

Written put 

    

    

Asset

options and

retirement

Employee-

contingent

(millions)

Note

    

obligations 1

related 2

consideration 3

Other 2

Total

Balance as at April 1, 2024

$

379

$

157

$

247

$

246

$

1,029

Additions

 

 

81

 

 

60

 

141

Reversals

 

 

1

 

(43)

 

(10)

 

(52)

Uses

 

(3)

 

(121)

 

 

(27)

 

(151)

Interest effects 4

9

 

4

 

 

3

 

 

7

Effects of foreign exchange, net 4

3

3

Balance as at June 30, 2024

$

380

$

118

$

210

$

269

$

977

Balance as at January 1, 2024

$

378

$

219

$

276

$

188

$

1,061

Additions

 

 

194

 

 

176

 

370

Reversals

 

 

 

(82)

 

(10)

 

(92)

Uses

 

(6)

 

(295)

 

 

(85)

 

(386)

Interest effects 4

9

 

8

 

 

7

 

 

15

Effects of foreign exchange, net 4

9

9

Balance as at June 30, 2024

$

380

$

118

$

210

$

269

$

977

Current

$

19

$

114

$

$

110

$

243

Non-current

 

361

 

4

 

210

 

159

 

734

Balance as at June 30, 2024

$

380

$

118

$

210

$

269

$

977

1 Additions and reversals for Asset retirement obligations are included in the Consolidated statements of financial position as Property, plant and equipment, net. Uses, to the extent that such items includes a flow of cash, are included net in Cash used by investing activities in the Consolidated statements of cash flows (see Note 31(a)).

Graphic

June 30, 2024|49

notes to condensed interim consolidated financial statements

(unaudited)

2 Generally, additions and reversals for Employee-related and Other are included in the Consolidated statements of income and other comprehensive income as Employee benefits expense and Goods and services purchased, respectively. Uses, to the extent that such items include a flow of cash, are generally included net in Cash provided by operating activities in the Consolidated statements of cash flows.
3 Additions and reversals for Written put options and contingent consideration are included in the Consolidated statements of financial position as Goodwill, net, and in the Consolidated statements of income and other comprehensive income as Other income, respectively. Uses, to the extent that such items include a flow of cash, are included in Cash used by investing activities in the Consolidated statements of cash flows.
4 Interest effects and Effects of foreign exchange, net, are included in the Consolidated statements of income and other comprehensive income as Financing costs.

Asset retirement obligations

We establish provisions for liabilities associated with the retirement of property, plant and equipment when those obligations result from the acquisition, construction, development and/or normal operation of the assets. We expect that the associated cash outflows in respect of the balance accrued as at the financial statement date will occur proximate to the dates these assets are retired.

Employee-related

Our employee-related provisions are largely in respect of restructuring activities (as discussed further in Note 16(b)). The timing of the associated cash outflows in respect of the balance accrued as at the financial statement date is substantially short-term in nature.

Written put options and contingent consideration

In connection with certain business acquisitions, we have established provisions for written put options in respect of non-controlling interests. Provisions for some written put options are determined based on the net present value of estimated future earnings, and such provisions require us to make key economic assumptions about the future. Similarly, we have established provisions for contingent consideration. No cash outflows in respect of the written put options are expected prior to their initial exercisability, and no cash outflows in respect of contingent consideration are expected prior to completion of the periods during which the contingent consideration can be earned; in some instances, settlement of the provision for written put options may include the use of equity instruments.

Other

The provisions for other include: legal claims; rationalization of real estate and other non-employee-related restructuring activities; and contract termination costs and onerous contracts related to business acquisitions. Other than as set out following, we expect that the associated cash outflows in respect of the balance accrued as at the financial statement date will occur over an indeterminate multi-year period.

As discussed further in Note 29, we are involved in a number of legal claims and we are aware of certain other possible legal claims. In respect of legal claims, we establish provisions, when warranted, after taking into account legal assessments, information presently available, and the expected availability of recourse. The timing of cash outflows associated with legal claims cannot be reasonably determined.

In connection with business acquisitions, we have established provisions for contract termination costs and onerous contracts acquired.

50|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

26

long-term debt

(a)Details of long-term debt

    

    

June 30, 

    

December 31, 

As at (millions)

Note

2024

2023

Senior unsecured

TELUS Corporation senior notes

 

(b)

$

21,145

$

20,301

TELUS Corporation commercial paper

 

(c)

 

1,760

 

1,021

TELUS Corporation credit facilities

 

(d)

 

 

1,144

TELUS Communications Inc. debentures

200

200

Secured

TELUS International (Cda) Inc. credit facility

 

(e)

 

1,745

 

1,781

Other

(f)

613

288

25,463

24,735

Lease liabilities

 

(g)

2,688

2,614

Long-term debt

 

  

$

28,151

$

27,349

Current

 

  

$

3,334

$

3,994

Non-current

 

  

24,817

23,355

Long-term debt

$

28,151

$

27,349

(b)

TELUS Corporation senior notes

The notes are senior unsecured and unsubordinated obligations and rank equally in right of payment with all of our existing and future unsecured unsubordinated obligations, are senior in right of payment to all of our existing and future subordinated indebtedness, and are effectively subordinated to all existing and future obligations of, or guaranteed by, our subsidiaries. The indentures governing the notes contain covenants that, among other things, place limitations on our ability, and the ability of certain of our subsidiaries, to: grant security in respect of indebtedness; enter into sale-leaseback transactions; and incur new indebtedness.

Interest is payable semi-annually. The notes require us to make an offer to repurchase them at a price equal to 101% of their principal amount plus accrued and unpaid interest to the date of repurchase upon the occurrence of a change in control triggering event, as defined in the supplemental trust indenture.

Graphic

June 30, 2024|51

notes to condensed interim consolidated financial statements

(unaudited)

At any time prior to the respective maturity dates set out in the table below, the notes issued prior to September 2023 are redeemable at our option, in whole at any time, or in part from time to time, on not fewer than 30 days’ and not more than 60 days’ prior notice; for notes issued subsequent to August 2023, the notice period is not fewer than 10 days’ and not more than 60 days’ prior notice. On or after the respective redemption present value spread cessation dates set out in the table below, the notes issued prior to September 2023 are redeemable at our option, in whole but not in part, on not fewer than 30 days’ and not more than 60 days’ prior notice, at redemption prices equal to 100% of the principal amounts thereof; for notes issued subsequent to August 2023, the notice period is not fewer than 10 days’ and not more than 60 days’ prior notice. In addition, accrued and unpaid interest, if any, will be paid to the date fixed for redemption.

Redemption present

Principal face amount

value spread

    

    

    

    

Effective

    

    

    

Outstanding at

    

Issue

interest 

Originally

financial

Basis 

Cessation 

Series

Issued

Maturity

price

rate 1

issued

statement date

points 2

    

date

3.35% Notes, Series CK

 

April 2013

 

April 2024

$

994.35

 ​

3.41

%  

$

1.1

billion  

$

NIL

36

Jan. 2, 2024

3.75% Notes, Series CQ

 

September 2014

 

January 2025

$

997.75

 ​

3.78

%  

$

800

million  

$

800

million  

38.5

Oct. 17, 2024

3.75% Notes, Series CV

 

December 2015

 

March 2026

$

992.14

 ​

3.84

%  

$

600

million  

$

600

million  

53.5

Dec. 10, 2025

2.75% Notes, Series CZ

 

July 2019

 

July 2026

$

998.73

 ​

2.77

%  

$

800

million  

$

800

million  

33

May 8, 2026

2.80% U.S. Dollar Notes 3

 

September 2016

 

February 2027

US$

991.89

 ​

2.89

%  

US$

600

million  

US$

600

million  

20

Nov. 16, 2026

3.70% U.S. Dollar Notes 3

 

March 2017

 

September 2027

US$

998.95

 ​

3.71

%  

US$

500

million  

US$

500

million  

20

June 15, 2027

2.35% Notes, Series CAC

 

May 2020

 

January 2028

$

997.25

 ​

2.39

%  

$

600

million  

$

600

million  

48

Nov. 27, 2027

3.625% Notes, Series CX

 

March 2018

 

March 2028

$

989.49

 ​

3.75

%  

$

600

million  

$

600

million  

37

Dec. 1, 2027

4.80% Notes, Series CAO

February 2024

December 2028

$

998.95

4.83

%

$

700

million  

$

700

million  

28

Nov. 15, 2028

3.30% Notes, Series CY

 

April 2019

 

May 2029

$

991.75

 ​

3.40

%  

$

1.0

billion  

$

1.0

billion  

43.5

Feb. 2, 2029

5.00% Notes, Series CAI

September 2022

September 2029

$

995.69

5.07

%

$

350

million

$

350

million

46.5

July 13, 2029

3.15% Notes, Series CAA

 

December 2019

 

February 2030

$

996.49

 ​

3.19

%  

$

600

million  

$

600

million  

39.5

Nov. 19, 2029

5.60% Notes, Series CAM

September 2023

September 2030

$

998.85

5.62

%  

$

500

million  

$

500

million  

46

July 9, 2030

2.05% Notes, Series CAD

October 2020

October 2030

$

997.93

2.07

%  

$

500

million  

$

500

million  

38

July 7, 2030

4.95% Notes, Series CAP

February 2024

February 2031

$

997.07

5.00

%  

$

600

million  

$

600

million  

34.5

Dec. 18, 2030

2.85% Sustainability-Linked Notes, Series CAF

June 2021

November 2031

$

997.52

2.88

%  4

$

750

million  

$

750

million  

34

Aug. 13, 2031

3.40% U.S. Dollar Sustainability-Linked Notes 3

February 2022

May 2032

US$

997.13

3.43

%  4

US$

900

million

US$

900

million  

25

Feb. 13, 2032

5.25% Sustainability-Linked Notes, Series CAG

September 2022

November 2032

$

996.73

5.29

%  4

$

1.1

billion

$

1.1

billion  

51.5

Aug. 15, 2032

4.95% Sustainability-Linked Notes, Series CAJ

March 2023

March 2033

$

998.28

4.97

%  4

$

500

million

$

500

million

54.5

Dec. 28, 2032

5.75% Sustainability-Linked Notes, Series CAK

September 2023

September 2033

$

997.82

5.78

%  4

$

850

million

$

850

million

52

June 8, 2033

5.10% Sustainability-Linked Notes, Series CAN

February 2024

February 2034

$

996.44

5.15

%  4

$

500

million

$

500

million

38.5

Nov. 15, 2033

4.40% Notes, Series CL

 

April 2013

 

April 2043

$

997.68

 ​

4.41

%  

$

600

million

$

600

million  

47

Oct. 1, 2042

5.15% Notes, Series CN

November 2013

November 2043

$

995.00

5.18

$

400

million

$

400

million

50

May 26, 2043

4.85% Notes, Series CP

Multiple 5

April 2044

$

987.91

5

4.93

%  5

$

500

million 5

$

900

million 5

46

Oct. 5, 2043

4.75% Notes, Series CR

September 2014

January 2045

$

992.91

4.80

%  

$

400

million  

$

400

million  

51.5

July 17, 2044

4.40% Notes, Series CU

March 2015

January 2046

$

999.72

4.40

%  

$

500

million  

$

500

million  

60.5

July 29, 2045

4.70% Notes, Series CW

Multiple 6

March 2048

$

998.06

6

4.71

%  6

$

325

million 6

$

475

million 6

58.5

Sept. 6, 2047

4.60% U.S. Dollar Notes 3

June 2018

November 2048

US$

987.60

4.68

%  

US$

750

million  

US$

750

million  

25

May 16, 2048

4.30% U.S. Dollar Notes 3

May 2019

June 2049

US$

990.48

4.36

%

US$

500

million  

US$

500

million  

25

Dec. 15, 2048

3.95% Notes, Series CAB

Multiple 7

February 2050

$

997.54

7

3.97

%  7

$

400

million 7

$

800

million 7

57.5

Aug. 16, 2049

4.10% Notes, Series CAE

April 2021

April 2051

$

994.70

4.13

%  

$

500

million

$

500

million  

53

Oct. 5, 2050

5.65% Notes, Series CAH

September 2022

September 2052

$

996.13

5.68

%  

$

550

million

$

550

million  

61.5

Mar. 13, 2052

5.95% Notes, Series CAL

September 2023

September 2053

$

992.67

6.00

%  

$

400

million

$

400

million  

61.5

Mar. 8, 2053

1 The effective interest rate is that which the notes would yield to an initial debt holder if held to maturity and, in respect of sustainability-linked notes, no trigger events or MFN step-ups occur.
2 For Canadian dollar-denominated notes, the redemption price is equal to the greater of (i) the present value of the notes discounted at the Government of Canada yield plus the redemption present value spread calculated over the period to the redemption present value spread cessation date, or (ii) 100% of the principal amount thereof.

For U.S. dollar-denominated notes, the redemption price is equal to the greater of (i) the present value of the notes discounted at the U.S. Adjusted Treasury Rate (at the U.S. Treasury Rate for the 3.40% U.S. Dollar Sustainability-Linked Notes) plus the redemption present value spread calculated over the period to the redemption present value spread cessation date, or (ii) 100% of the principal amount thereof.

52|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

3 We have entered into foreign exchange derivatives (cross currency interest rate exchange agreements) that effectively convert the principal payments and interest obligations to Canadian dollar obligations as follows:

    

Canadian dollar

    

Interest rate 

equivalent

Exchange 

Series

    

fixed at

principal

    

rate

2.80% U.S. Dollar Notes

2.95

%  

$

792 million

$

1.3205

3.70% U.S. Dollar Notes

 

3.41

%  

$

667 million

$

1.3348

3.40% U.S. Dollar Sustainability-Linked Notes

3.89

%

$

1,148 million

$

1.2753

4.60% U.S. Dollar Notes

 

4.41

%  

$

974 million

$

1.2985

4.30% U.S. Dollar Notes

 

4.27

%  

$

672 million

$

1.3435

4 If we have not obtained a sustainability performance target verification assurance certificate for the fiscal year ended December 31, 2030, the sustainability-linked notes will bear interest at an increased rate from the trigger date through to their individual maturities. The interest rate on certain of the sustainability-linked notes may also increase (MFN step-up) in certain circumstances if we fail to meet additional sustainability and/or environmental, social or governance targets as may be provided for in a sustainability-linked bond; the interest rate on the sustainability-linked notes, however, in no event can exceed the initial rate by more than the aggregate MFN step-up and trigger event limit, whether as a result of not obtaining a sustainability performance target verification assurance certificate and/or any targets provided for in one or more future sustainability-linked bonds. Similarly, if we redeem any of the sustainability-linked notes and we have not obtained a sustainability performance target verification assurance certificate at the end of the fiscal year immediately preceding the date fixed for redemption, the interest accrued (if any) will be determined using the rates set out in the following table:

Sustainability performance target

verification assurance certificate

Aggregate

Redemption

Post-trigger

MFN step-up

interest accrual

event

and trigger

rate if certificate

Series

    

Fiscal year

    

Trigger date

    

interest rate

    

event limit

    

not obtained

2.85% Sustainability-Linked Notes, Series CAF

2030

Nov. 14, 2030

3.85

%

N/A

3.85

%

3.40% U.S. Dollar Sustainability-Linked Notes

2030

Nov. 14, 2030

4.40

%

1.50

%

4.40

%

5.25% Sustainability-Linked Notes, Series CAG

2030

Nov. 15, 2030

6.00

%

1.50

%

6.00

%

4.95% Sustainability-Linked Notes, Series CAJ

2030

Mar. 28, 2031

5.70

%

1.50

%

5.70

%

5.75% Sustainability-Linked Notes, Series CAK

2030

Apr. 30, 2031

6.35

%

1.20

%

6.35

%

5.10% Sustainability-Linked Notes, Series CAN

2030

Feb. 15, 2031

5.60

%

1.00

%

5.60

%

5 $500 million of 4.85% Notes, Series CP were issued in April 2014 at an issue price of $998.74 and an effective interest rate of 4.86%. This series of notes was reopened in December 2015 and a further $400 million of notes were issued at an issue price of $974.38 and an effective interest rate of 5.02%.
6 $325 million of 4.70% Notes, Series CW were issued in March 2017 at an issue price of $990.65 and an effective interest rate of 4.76%. This series of notes was reopened in February 2018 and a further $150 million of notes were issued in March 2018 at an issue price of $1,014.11 and an effective interest rate of 4.61%.
7 $400 million of 3.95% Notes, Series CAB were issued in December 2019 at an issue price of $991.54 and an effective interest rate of 4.00%. This series of notes was reopened in May 2020 and a further $400 million of notes were issued at an issue price of $1,003.53 and an effective interest rate of 3.93%.

Graphic

June 30, 2024|53

notes to condensed interim consolidated financial statements

(unaudited)

(c)

TELUS Corporation commercial paper

TELUS Corporation has an unsecured commercial paper program, which is backstopped by our revolving $2.75 billion syndicated credit facility (see (d)) and is to be used for general corporate purposes, including capital expenditures and investments. This program enables us to issue commercial paper, subject to conditions related to debt ratings, up to a maximum aggregate equivalent amount at any one time of $2.1 billion (US$1.5 billion maximum). Foreign currency forward contracts are used to manage currency risk arising from issuing commercial paper denominated in U.S. dollars. Commercial paper debt is due within one year and is classified as a current portion of long-term debt, as the amounts are fully supported, and we expect that they will continue to be supported, by the revolving credit facility, which has no repayment requirements within the next year. As at June 30, 2024, we had $1.8 billion (December 31, 2023 - $1.0 billion) of commercial paper outstanding, all of which was denominated in U.S. dollars (US$1.3 billion; December 31, 2023 - US$0.8 billion), with an effective average interest rate of 5.6%, maturing through December 2024.

(d)

TELUS Corporation credit facilities

As at June 30, 2024, TELUS Corporation had an unsecured revolving $2.75 billion bank credit facility, expiring on July 14, 2028 (unchanged from December 31, 2023), with a syndicate of financial institutions, which is to be used for general corporate purposes, including the backstopping of commercial paper.

As at June 30, 2024, TELUS Corporation had repaid an unsecured, non-revolving, syndicated $1.1 billion bank credit facility, which was to be used for general corporate purposes and that was to mature July 9, 2024; as at December 31, 2023, we had drawn $1.1 billion on the facility.

The TELUS Corporation credit facilities bear interest at prime rate, U.S. Dollar Base Rate, Canadian Overnight Repo Rate Average (CORRA) or term secured overnight financing rate (SOFR) (as such terms are used or defined in the credit facilities), plus applicable margins. The credit facilities contain customary representations, warranties and covenants, including two financial quarter-end ratio tests. These tests are that our leverage ratio must not exceed 4.25:1.00 and our operating cash flow to interest expense ratio must not be less than 2.00:1.00, all as defined in the credit facilities.

Continued access to the TELUS Corporation credit facilities is not contingent upon TELUS Corporation maintaining a specific credit rating.

    

June 30, 

    

December 31, 

As at (millions)

    

2024

    

2023

Net available

 

$

990

 

$

1,729

Backstop of commercial paper

1,760

1,021

Gross available revolving $2.75 billion bank credit facility

 

$

2,750

 

$

2,750

We had $61 million of letters of credit outstanding as at June 30, 2024 (December 31, 2023 – $60 million), issued under various uncommitted facilities; such letter of credit facilities are in addition to the ability to provide letters of credit pursuant to our committed revolving bank credit facility. Further, we had arranged $338 million of incremental letters of credit to allow us to participate in the Innovation, Science and Economic Development Canada 3800 MHz band spectrum auction that was held in October-November 2023, as discussed further in Note 18(a). Concurrent with funding the purchase of the spectrum licences, these incremental letters of credit were extinguished.

(e)

TELUS International (Cda) Inc. credit facility

As at June 30, 2024, and December 31, 2023, TELUS International (Cda) Inc. had a credit facility, secured by its assets, expiring on January 3, 2028, with a syndicate of financial institutions, including TELUS Corporation. The credit facility is comprised of revolving components totalling US$800 million, with TELUS Corporation as approximately 7.2% lender, and amortizing term loan components totalling US$1.2 billion, with TELUS Corporation as approximately 7.2% lender. The credit facility is non-recourse to TELUS Corporation. The outstanding revolving components and term loan components had a weighted average interest rate of 7.4% as at June 30, 2024.

54|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

The TELUS International (Cda) Inc. credit facility bears interest at prime rate, U.S. Dollar Base Rate or term secured overnight financing rate (SOFR) (all such terms as used or defined in the credit facility), plus applicable margins. The credit facility contains customary representations, warranties and covenants, including two financial quarter-end ratio tests: the TELUS International (Cda) Inc. quarter-end net debt to operating cash flow ratio must not exceed 3.75:1.00 through fiscal 2024, and 3.25:1.00 subsequently; and the quarter-end operating cash flow to debt service (interest and scheduled principal repayment) ratio must not be less than 1.50:1.00; all as defined in the credit facility.

The term loan components are subject to amortization schedules which require that 5% of the principal advanced be repaid each year of the term of the agreement, with the balance due at maturity.

Revolving

Term loan

As at (millions)

    

components

    

components 1

    

Total

June 30, 2024

Available

US$

539

US$

US$

539

Outstanding

Due to other

242

1,044

1,286

Due to TELUS Corporation

19

81

100

US$

800

US$

1,125

US$

1,925

December 31, 2023

Available

US$

492

US$

US$

492

Outstanding

  

  

  

Due to other

286

1,072

1,358

Due to TELUS Corporation

22

83

105

US$

800

US$

1,155

US$

1,955

1 Relative to amounts owed to the syndicate of financial institutions, excluding TELUS Corporation, we have entered into foreign exchange derivatives (cross currency interest rate exchange agreements) that effectively convert an amortizing amount of US$419 of the principal payments, and associated interest obligations, to European euro obligations with an effective fixed interest rate of 2.6% and an effective fixed exchange rate of US$1.088:€1.00. These have been accounted for as a net investment hedge in a foreign operation (see Note 4).

(f)Other

Other liabilities bear interest at 4.4%, are secured by the AWS-4 spectrum licences associated with these other liabilities, and are subject to amortization schedules, so that the principal is repaid over the periods to maturity, the last period ending March 31, 2035.

(g)Lease liabilities

Lease liabilities are subject to amortization schedules, so that the principal is repaid over various periods, including reasonably expected renewals. The weighted average interest rate on lease liabilities was approximately 5.8% as at June 30, 2024.

Graphic

June 30, 2024|55

notes to condensed interim consolidated financial statements

(unaudited)

(h)

Long-term debt maturities

Anticipated requirements for long-term debt repayments, calculated for long-term debt owing as at June 30, 2024, are as follows:

Other

Composite long-term debt denominated in

Canadian dollars

U.S. dollars

currencies

 

Long-term

Long-term

Currency swap agreement

debt,

debt,

amounts to be exchanged

excluding

Leases

excluding

Leases

Leases

 

Years ending December 31 (millions)

    

leases

    

(Note 19)

    

Total

    

leases

    

(Note 19)

(Receive) 1

    

Pay

    

Total

    

(Note 19)

    

Total

2024 (remainder of year)

$

19

$

274

$

293

$

1,835

$

15

$

(1,811)

$

1,802

$

1,841

$

28

$

2,162

2025

 

1,048

490

1,538

 

76

30

 

(32)

 

32

 

106

50

 

1,694

2026

 

1,450

382

1,832

 

76

31

 

(32)

 

32

 

107

43

 

1,982

2027

 

52

300

352

 

1,582

27

 

(1,537)

 

1,491

 

1,563

35

 

1,950

2028

1,955

190

2,145

1,494

18

(468)

460

1,504

28

3,677

2029-2033

7,046

348

7,394

1,232

49

(1,232)

1,148

1,197

59

8,650

Thereafter

 

6,104

270

6,374

 

1,711

 

(1,711)

 

1,646

 

1,646

 

8,020

Future cash outflows in respect of composite long-term debt principal repayments

 

17,674

2,254

19,928

 

8,006

170

 

(6,823)

 

6,611

 

7,964

243

 

28,135

Future cash outflows in respect of associated interest and like carrying costs 2

 

9,190

469

9,659

 

2,848

77

 

(2,476)

 

2,317

 

2,766

67

 

12,492

Undiscounted contractual maturities (Note 4(b))

$

26,864

$

2,723

$

29,587

$

10,854

$

247

$

(9,299)

$

8,928

$

10,730

$

310

$

40,627

1 Where applicable, cash flows reflect foreign exchange rates as at June 30, 2024.
2 Future cash outflows in respect of associated interest and like carrying costs for commercial paper and amounts drawn under our credit facilities (if any) have been calculated based upon the rates in effect as at June 30, 2024.

27

other long-term liabilities

June 30, 

December 31, 

As at (millions)

    

Note

    

2024

    

2023

Contract liabilities

 

24

$

103

$

84

Other

 

  

 

2

 

2

Deferred revenues

105

86

Pension benefit liabilities

15

413

453

Other post-employment benefit liabilities

 

 

80

 

76

Derivative liabilities

 

4(d)

 

50

 

191

Deferred capital expenditure government grants

45

Other

 

  

 

55

 

57

 

  

748

863

Deferred customer activation and connection fees

24

4

4

$

752

$

867

28

owners’ equity

(a)

TELUS Corporation Common Share capital - general

Our authorized share capital is as follows:

June 30, 

December 31, 

As at

    

2024

    

2023

First Preferred Shares

 

1

billion  

1

billion

Second Preferred Shares

 

1

billion  

1

billion

Common Shares

 

4

billion  

4

billion

56|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

Only holders of Common Shares may vote at our general meetings, with each holder of Common Shares entitled to one vote per Common Share held at all such meetings so long as not less than 66-2/3% of the issued and outstanding Common Shares are owned by Canadians. With respect to priority in the payment of dividends and in the distribution of assets in the event of our liquidation, dissolution or winding-up, whether voluntary or involuntary, or any other distribution of our assets among our shareholders for the purpose of winding up our affairs, preferences are as follows: First Preferred Shares; Second Preferred Shares; and finally Common Shares.

As at June 30, 2024, approximately 105 million Common Shares were reserved for issuance from Treasury under a dividend reinvestment and share purchase plan (see Note 13(b)); approximately 46 million Common Shares were reserved for issuance from Treasury under a restricted share unit plan (see Note 14(b)); and approximately 12 million Common Shares were reserved for issuance from Treasury under a share option plan (see Note 14(d)).

(b)Subsidiary with significant non-controlling interest

Our TELUS International (Cda) Inc. subsidiary is incorporated under the Business Corporations Act (British Columbia) and has geographically dispersed operations, with its principal places of business located in Asia, Central America, Europe and North America.

Changes in our economic and voting interests during the six-month periods ended June 30, 2024 and 2023, and which are included in the Consolidated statement of changes in owners’ equity, are set out in the following table.

Economic interest 1

Voting interest 1

 

    

2024

    

2023

    

2024

    

2023

Interest in TELUS International (Cda) Inc., beginning of period

56.0

%

56.6

%

85.4

%

72.4

%

Effect of

Issue of TELUS International (Cda) Inc. subordinate voting shares as consideration in business acquisition

(1.4)

(0.2)

TELUS Corporation acquisition of shares from non-controlling interests 2

0.9

 

1.2

Share-based compensation and other

 

(0.2)

 

Non-controlling interests conversion of multiple voting shares to subordinate voting shares

1.3

Interest in TELUS International (Cda) Inc., end of period

 

55.8

%

56.1

%

86.7

%

73.4

%

1 Due to the voting rights associated with the multiple voting shares held by TELUS Corporation, our economic and voting interests differ.
2 Acquisition of shares from non-controlling interests of $NIL (2023 – $57 million), of which $NIL (2023 – $32 million) was charged to amounts recorded in owners’ equity for contributed surplus and the balance was charged to non-controlling interests.

Graphic

June 30, 2024|57

notes to condensed interim consolidated financial statements

(unaudited)

Summarized financial information

Summarized financial information of our TELUS International (Cda) Inc. subsidiary is set out in the accompanying table.

June 30, 

    

June 30, 

    

December 31, 

As at, or for the periods ended, ($ in millions) 1

    

2024

    

2023

    

2023

Statement of financial position 1

  

    

  

    

  

Current assets

 

$

1,265

 

  

$

1,122

Non-current assets

 

$

5,424

 

  

$

5,395

Current liabilities

 

$

1,172

 

  

$

990

Non-current liabilities

 

$

2,702

 

  

$

2,829

Statement of income and other comprehensive income

 

  

 

  

 

  

THREE-MONTH

Revenue and other income

$

936

$

896

 

  

Net income (loss)

$

(5)

$

(8)

 

  

Comprehensive income (loss)

$

19

$

(67)

 

  

SIX-MONTH

Revenue and other income

$

1,860

$

1,824

Net income

$

33

$

10

Comprehensive income (loss)

$

102

$

(31)

Statement of cash flows

THREE-MONTH

Cash provided by operating activities

$

125

$

78

Cash used by investing activities

$

(38)

$

(34)

Cash provided (used) by financing activities

$

(88)

$

(43)

SIX-MONTH

Cash provided by operating activities

$

250

$

143

Cash used by investing activities

$

(72)

$

(1,203)

Cash provided (used) by financing activities

$

(143)

$

1,082

1 As required by IFRS-IASB, this summarized financial information excludes inter-company eliminations.

29

contingent liabilities

Claims and lawsuits

General

A number of claims and lawsuits (including class actions and intellectual property infringement claims) seeking damages and other relief are pending against us and, in some cases, other mobile carriers and telecommunications service providers. As well, we have received notice of, or are aware of, certain possible claims (including intellectual property infringement claims) against us and, in some cases, other mobile carriers and telecommunications service providers.

It is not currently possible for us to predict the outcome of such claims, possible claims and lawsuits due to various factors, including: the preliminary nature of some claims; uncertain damage theories and demands; an incomplete factual record; uncertainty concerning legal theories and procedures and their resolution by the courts, at both the trial and the appeal levels; and the unpredictable nature of opposing parties and their demands.

However, subject to the foregoing limitations, management is of the opinion, based upon legal assessments and information presently available, that it is unlikely that any liability, to the extent not provided for through insurance or otherwise, would have a material effect on our financial position and the results of our operations, including cash flows, with the exception of the items enumerated following.

58|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

Certified class actions

Certified class actions against us include the following:

System access fee class action

In 2004, a class action was brought in Saskatchewan against a number of past and present wireless service providers, including us, which alleged breach of contract, misrepresentation, unjust enrichment and violation of competition, trade practices and consumer protection legislation across Canada in connection with the collection of system access fees. In September 2007, a national opt-in class was certified by the Saskatchewan Court of Queen’s Bench in relation to the unjust enrichment claim only. In February 2008, the Saskatchewan Court of Queen’s Bench granted an order amending the certification order so as to exclude from the class of plaintiffs any customer bound by an arbitration clause with us. After a long period of dormancy, the Plaintiff sought, in 2024, to advance the class action. The defendants have applied to dismiss the class action for want of prosecution.

Per minute billing class action

In 2008, a class action was brought in Ontario against us alleging breach of contract, breach of the Ontario Consumer Protection Act, breach of the Competition Act and unjust enrichment, in connection with our practice of “rounding up” mobile airtime to the nearest minute and charging for the full minute. The action sought certification of a national class. In November 2014, an Ontario class only was certified by the Ontario Superior Court of Justice in relation to the breach of contract, breach of Consumer Protection Act, and unjust enrichment claims; all appeals of the certification decision have now been exhausted. At the same time, the Ontario Superior Court of Justice declined to stay the claims of our business customers, notwithstanding an arbitration clause in our customer service agreements with those customers. This latter decision was appealed and on May 31, 2017, the Ontario Court of Appeal dismissed our appeal. The Supreme Court of Canada granted us leave to appeal this decision and on April 4, 2019, granted our appeal and stayed the claims of business customers. Notice of this certified class action was provided to potential class members in 2022.

Call set-up time class actions

In 2005, a class action was brought against us in British Columbia alleging that we have engaged in deceptive trade practices in charging for incoming calls from the moment the caller connects to the network, and not from the moment the incoming call is connected to the recipient. In 2011, the Supreme Court of Canada upheld a stay of all of the causes of action advanced by the plaintiff in this class action, with one exception, based on the arbitration clause that was included in our customer service agreements. The sole exception was the cause of action based on deceptive or unconscionable practices under the British Columbia Business Practices and Consumer Protection Act, which the Supreme Court of Canada declined to stay. In January 2016, the British Columbia Supreme Court certified this class action in relation to the claim under the Business Practices and Consumer Protection Act. The class is limited to residents of British Columbia who contracted mobile services with us in the period from January 21, 1999, to April 2010. We have appealed the certification decision. A companion class action was brought against us in Alberta at the same time as the British Columbia class action. The Alberta class action duplicates the allegations in the British Columbia action, but has not proceeded to date. Subject to a number of conditions, including court approval, we have now settled both the British Columbia and the Alberta class actions.

Uncertified class actions

Uncertified class actions against us include:

9-1-1 class actions

In 2008, a class action was brought in Saskatchewan against us and other Canadian telecommunications carriers alleging that, among other matters, we failed to provide proper notice of 9-1-1 charges to the public, have been deceitfully passing them off as government charges, and have charged 9-1-1 fees to customers who reside in areas where 9-1-1 service is not available. The plaintiffs advance causes of action in breach of contract, misrepresentation and false advertising and seek certification of a national class. A virtually identical class action was filed in Alberta at the same time, but the Alberta Court of Queen’s Bench declared that class action expired against us as of 2009. No steps have been taken in this proceeding since 2016.

Graphic

June 30, 2024|59

notes to condensed interim consolidated financial statements

(unaudited)

Public Mobile class actions

In 2014, class actions were brought against us in Quebec and Ontario on behalf of Public Mobile’s customers, alleging that changes to the technology, services and rate plans made by us contravene our statutory and common law obligations. In particular, the Quebec action alleges that our actions constitute a breach of the Quebec Consumer Protection Act, the Quebec Civil Code, and the Ontario Consumer Protection Act. On June 28, 2021, the Quebec Superior Court approved the discontinuance of this claim against TELUS. The Ontario class action alleges negligence, breach of express and implied warranty, breach of the Competition Act, unjust enrichment, and waiver of tort. No steps have been taken in this proceeding since it was filed and served.

Summary

We believe that we have good defences to the above matters. Should the ultimate resolution of these matters differ from management’s assessments and assumptions, a material adjustment to our financial position and the results of our operations, including cash flows, could result. Management’s assessments and assumptions include that reliable estimates of any such exposure cannot be made considering the continued uncertainty about: the nature of the damages that may be sought by the plaintiffs; the causes of action that are being, or may ultimately be, pursued; and, in the case of the uncertified class actions, the causes of action that may ultimately be certified.

30

related party transactions

(a)

Transactions with key management personnel

Our key management personnel have authority and responsibility for overseeing, planning, directing and controlling our activities and consist of our Board of Directors and our Executive Team.

Total compensation expense for key management personnel, and the composition thereof, included in the Consolidated statements of income and other comprehensive income as Employee benefits expense, is as follows:

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

Short-term benefits

$

5

$

6

$

9

$

11

Post-employment pension 1 and other benefits

 

2

 

2

 

4

 

4

Share-based compensation 2

 

14

 

10

 

20

 

27

$

21

$

18

$

33

$

42

1 The members of our Executive Team are members of our Pension Plan for Management and Professional Employees of TELUS Corporation and certain other non-registered, non-contributory supplementary defined benefit and defined contribution pension plans.
2 We accrue an expense for the notional subset of our restricted share units with market performance conditions using a fair value determined by a Monte Carlo simulation. Restricted share units with an equity settlement feature are accounted for as equity instruments. The expense in respect of restricted share units that do not ultimately vest is reversed against the expense that was previously recorded in their respect.

60|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

As disclosed in Note 14, we made initial awards of share-based compensation in 2024 and 2023 to our key management personnel, as set out in the following table. As most of these awards are cliff-vesting or graded-vesting and have multi-year requisite service periods, the related expense is being recognized rateably over a period of years and thus only a portion of the 2024 and 2023 initial awards is included in the amounts in the table above.

Six-month periods ended June 30

    

Number of

Notional

Grant-date

($ in millions)

units

    

value 1

    

fair value 1

2024

TELUS Corporation

Restricted share units

1,465,459

$

35

$

41

TELUS International (Cda) Inc.

Restricted share units

915,896

11

11

$

46

$

52

2023

TELUS Corporation

Restricted share units

1,220,549

$

33

$

35

TELUS International (Cda) Inc.

Restricted share units

353,789

10

10

$

43

$

45

1 The notional value of restricted share units is determined by multiplying the equity share price at the time of award by the number of units awarded; the grant-date fair value differs from the notional value because the fair values of some awards have been determined using a Monte Carlo simulation (see Note 14(b)). The notional value of share options has been determined using an option pricing model

Our Directors’ Deferred Share Unit Plan provides that, in addition to his or her annual equity grant of deferred share units, a director may elect to receive his or her annual retainer and meeting fees in deferred share units, TELUS Corporation Common Shares or cash. Deferred share units entitle directors to a specified number of TELUS Corporation Common Shares. Deferred share units are settled when a director ceases to be a director, for any reason, at a time elected by the director in accordance with the Directors’ Deferred Share Unit Plan. As at June 30, 2024, and December 31, 2023, no share-based compensation awards accounted for as liabilities were outstanding.

Employment agreements with members of the Executive Team typically provide for severance payments if an executive’s employment is terminated without cause: generally, 18 months of base salary, benefits and accrual of pension service in lieu of notice, and 50% of base salary in lieu of an annual cash bonus. In the event of a change in control, Executive Team members are not entitled to treatment any different than that given to our other employees with respect to non-vested share-based compensation.

(b)

Transactions with defined benefit pension plans

During the three-month and six-month periods ended June 30, 2024, we provided our defined benefit pension plans with management and administrative services on a cost recovery basis and actuarial services on an arm’s-length basis; the charges for these services amounted to $2 million (2023 – $2 million) and $5 million (2023 – $5 million), respectively, and are included net in the Consolidated statements of income and other comprehensive income as Goods and services purchased.

(c)

Transactions with real estate joint ventures and associate

During the three-month and six-month periods ended June 30, 2024 and 2023, we had transactions with the real estate joint ventures, which are related parties, as set out in Note 21. As at June 30, 2024, presented in the Consolidated statements of financial position as Long-term debt, we had recorded lease liabilities of $83 million (December 31, 2023 – $84 million) in respect of our TELUS Sky leases, and monthly cash payments are made in accordance with the lease agreements; as at the statement of financial position date, one-third of those amounts is due to our economic interest in the real estate joint venture.

Graphic

June 30, 2024|61

notes to condensed interim consolidated financial statements

(unaudited)

31

additional statement of cash flow information

(a)Statements of cash flows – operating activities and investing activities

Three months

Six months

Periods ended June 30 (millions)

    

2024

    

2023

    

2024

    

2023

OPERATING ACTIVITIES

Net change in non-cash operating working capital

 

Current

Accounts receivable

 

$

(72)

$

(8)

$

108

 

$

164

Inventories

 

 

9

 

4

 

(46)

 

 

(43)

Contract assets

12

10

23

14

Prepaid expenses

 

 

(56)

 

(50)

 

(191)

 

 

(186)

Unrealized change in held for trading derivatives (Note 4(d))

10

(4)

22

(5)

Accounts payable and accrued liabilities

 

 

192

 

18

 

(33)

 

 

(525)

Income and other taxes receivable and payable, net

 

 

38

 

(47)

 

81

 

 

(55)

Advance billings and customer deposits

 

 

25

 

13

 

38

 

 

44

Provisions

 

 

(46)

 

32

 

(91)

 

 

74

 

112

(32)

(89)

 

(518)

Non-current

Contract assets

9

16

24

30

Unbilled customer finance receivables

115

(8)

67

(22)

Unrealized change in held for trading derivatives (Note 4(d))

32

12

89

28

Costs incurred to obtain or fulfill contracts with customers (Note 20)

(18)

(14)

(34)

(19)

Prepaid maintenance

2

3

3

8

Refundable security deposits and other

(6)

(6)

(1)

(20)

Provisions

(36)

(55)

(43)

(108)

Contract liabilities (Note 24)

7

9

19

7

Other post-employment benefit liabilities

6

4

5

Other long-term liabilities

(4)

1

(2)

3

107

(42)

126

(88)

$

219

$

(74)

$

37

$

(606)

INVESTING ACTIVITIES

Cash payments for capital assets, excluding spectrum licences

 

Capital asset additions

 

Gross capital expenditures

 

Property, plant and equipment (Note 17)

 

$

(690)

 

$

(829)

$

(1,326)

 

$

(1,371)

Intangible assets subject to amortization (Note 18)

 

 

(299)

 

 

(258)

 

(534)

 

 

(474)

 

 

(989)

 

 

(1,087)

 

(1,860)

 

 

(1,845)

Additions arising from leases (Note 17)

261

280

407

325

Additions arising from non-monetary transactions

 

 

37

 

 

 

37

 

 

Capital expenditures (Note 5)

(691)

(807)

(1,416)

(1,520)

Change in associated non-cash investing working capital

25

30

(62)

(233)

$

(666)

$

(777)

$

(1,478)

$

(1,753)

62|June 30, 2024

Graphic

notes to condensed interim consolidated financial statements

(unaudited)

(b)Changes in liabilities arising from financing activities

Three-month period ended June 30, 2023

Three-month period ended June 30, 2024

Statement of cash flows

Non-cash changes

 

Statement of cash flows

Non-cash changes

 

Foreign

Foreign

Redemptions,

exchange

Redemptions,

exchange

Beginning

Issued or

repayments

movement

End of

Beginning

Issued or

repayments or

movement

End of

(millions)

  

of period

  

received

  

or payments

  

(Note 4(e))

  

Other

  

period

  

of period

  

received

  

payments

  

(Note 4(e))

  

Other

  

period

Dividends payable to holders of Common Shares

$

506

$

$

(506)

$

$

526

$

526

$

554

$

$

(554)

$

$

577

$

577

Dividends reinvested in shares from Treasury

186

(186)

123

(123)

$

506

$

$

(320)

$

$

340

$

526

$

554

$

$

(431)

$

$

454

$

577

Short-term borrowings

$

593

$

101

$

(100)

$

$

$

594

$

104

$

1,040

$

(100)

$

$

$

1,044

Long-term debt

 

 

 

 

 

 

 

  

 

  

 

  

 

  

 

  

TELUS Corporation senior notes

$

18,656

$

$

$

(95)

$

3

$

18,564

$

22,194

$

$

(1,100)

$

45

$

6

$

21,145

TELUS Corporation commercial paper

1,874

 

1,744

 

(1,630)

 

(44)

 

 

1,944

 

1,172

 

1,165

 

(588)

 

11

 

 

1,760

TELUS Corporation credit facilities

1,145

 

 

 

 

(1)

 

1,144

 

1,144

 

 

(1,144)

 

 

 

TELUS Communications Inc. debentures

199

 

 

 

 

 

199

 

200

 

 

 

 

 

200

TELUS International (Cda) Inc. credit facility

2,086

 

92

 

(110)

 

(46)

 

1

 

2,023

 

1,791

 

57

 

(121)

 

18

 

 

1,745

Other

317

(21)

2

298

282

(1)

332

613

Lease liabilities

2,289

(129)

(6)

262

2,416

2,583

(154)

2

257

2,688

Derivatives used to manage currency risk arising from U.S. dollar-denominated long-term debt – liability (asset)

(79)

 

1,648

 

(1,656)

 

148

 

11

 

72

 

7

 

607

 

(600)

 

(52)

 

31

 

(7)

26,487

 

3,484

 

(3,546)

 

(43)

 

278

 

26,660

 

29,373

 

1,829

 

(3,708)

 

24

 

626

 

28,144

To eliminate effect of gross settlement of derivatives used to manage currency risk arising from U.S. dollar-denominated long-term debt

 

(1,648)

 

1,648

 

 

 

 

 

(607)

 

607

 

 

 

$

26,487

$

1,836

$

(1,898)

$

(43)

$

278

$

26,660

$

29,373

$

1,222

$

(3,101)

$

24

$

626

$

28,144

Graphic

June 30, 2024|63

notes to condensed interim consolidated financial statements

(unaudited)

Six-month period ended June 30, 2023

Six-month period ended June 30, 2024

Statement of cash flows

Non-cash changes

Statement of cash flows

Non-cash changes

    

    

    

    

Foreign

    

Foreign

    

Redemptions,

exchange

Redemptions,

exchange

Beginning

Issued or

repayments

movement

End of

Beginning

Issued or

repayments

movement

End of

(millions)

of period

received

or payments

(Note 4(e))

Other

    

period

    

of period

    

received

or payments

    

(Note 4(e))

Other

period

Dividends payable to holders of Common Shares

$

502

$

$

(1,008)

$

$

1,032

$

526

$

550

$

$

(1,104)

$

$

1,131

$

577

Dividends reinvested in shares from Treasury

370

(370)

314

(314)

$

502

$

$

(638)

$

$

662

$

526

$

550

$

$

(790)

$

$

817

$

577

Short-term borrowings

$

104

$

590

$

(100)

$

$

$

594

$

104

$

1,040

$

(100)

$

$

$

1,044

Long-term debt

TELUS Corporation senior notes

$

18,660

$

500

$

(500)

$

(99)

$

3

$

18,564

$

20,301

$

1,800

$

(1,100)

$

150

$

(6)

$

21,145

TELUS Corporation commercial paper

1,458

3,704

(3,176)

(42)

1,944

1,021

1,876

(1,172)

35

1,760

TELUS Corporation credit facilities

1,145

(1)

1,144

1,144

(1,144)

TELUS Communications Inc. debentures

199

199

200

200

TELUS International (Cda) Inc. credit facility

914

1,313

(148)

(57)

1

2,023

1,781

113

(211)

63

(1)

1,745

Other

321

(173)

150

298

288

(7)

332

613

Lease liabilities

 

2,340

 

 

(259)

 

6

 

329

 

2,416

 

2,614

 

 

(332)

 

8

 

398

 

2,688

Derivatives used to manage currency risk arising from U.S. dollar-denominated long-term debt – liability (asset)

(80)

3,194

(3,208)

160

6

72

13

1,210

(1,195)

(167)

132

(7)

 

24,957

 

8,711

 

(7,464)

 

(32)

 

488

 

26,660

 

27,362

 

4,999

 

(5,161)

 

89

 

855

 

28,144

To eliminate effect of gross settlement of derivatives used to manage currency risk arising from U.S. dollar-denominated long – term debt

 

 

(3,194)

 

3,194

 

 

 

 

 

(1,210)

 

1,210

 

 

 

$

24,957

$

5,517

$

(4,270)

$

(32)

$

488

$

26,660

$

27,362

$

3,789

$

(3,951)

$

89

$

855

$

28,144

64|June 30, 2024

Graphic

EX-99.2 3 tu-20240630xex99d2.htm EXHIBIT 99.2

Exhibit 99.2


TELUS CORPORATION

Management’s discussion and analysis

2024 Q2

Graphic


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Caution regarding forward-looking statements

The terms TELUS, the Company, we, us and our refer to TELUS Corporation and, where the context of the narrative permits or requires, its subsidiaries.

This document contains forward-looking statements about expected events and our financial and operating performance. Forward-looking statements include any statements that do not refer to historical facts. They include, but are not limited to, statements relating to our objectives and our strategies to achieve those objectives, our expectations regarding trends in the telecommunications industry (including demand for data and ongoing subscriber base growth), and our financing plans (including our multi-year dividend growth program). Forward-looking statements are typically identified by the words assumption, goal, guidance, objective, outlook, strategy, target and other similar expressions, or future or conditional verbs such as aim, anticipate, believe, could, expect, intend, may, plan, predict, seek, should, strive and will. These statements are made pursuant to the “safe harbour” provisions of applicable securities laws in Canada and the United States Private Securities Litigation Reform Act of 1995.

By their nature, forward-looking statements are subject to inherent risks and uncertainties and are based on assumptions, including assumptions about future economic conditions and courses of action. These assumptions may ultimately prove to have been inaccurate and, as a result, our actual results or other events may differ materially from expectations expressed in or implied by the forward-looking statements.

The assumptions underlying our forward-looking statements are described in additional detail in Section 9 General trends, outlook and assumptions, and regulatory developments and proceedings and Section 10 Risks and risk management in our 2023 annual Management’s discussion and analysis (MD&A). Those descriptions are incorporated by reference in this cautionary statement. Updates to the assumptions on which our 2024 outlook is based are presented in Section 9 Update to general trends, outlook and assumptions, and regulatory developments and proceedings in this MD&A.

Risks and uncertainties that could cause actual performance or other events to differ materially from the forward-looking statements made herein and in other TELUS filings include, but are not limited to, the following:

Regulatory matters. We operate in a number of highly regulated industries and are therefore subject to a wide variety of laws and regulations domestically and internationally. Policies and practices of elected officials and regulatory decisions, reviews and government activity may have strategic, operational and/or financial implications (including on revenue and free cash flow).

Risks and uncertainties include:

potential changes to our regulatory regime or the outcomes of proceedings, cases or inquiries relating to its application, including but not limited to those set out in Section 9.1 Communications industry regulatory developments and proceedings in this MD&A.
our ability to comply with complex and changing regulation of the healthcare, virtual care and medical devices industries in the jurisdictions in which we operate, including as an operator of health clinics; and
our ability to comply with, or facilitate our clients’ compliance with, numerous, complex and sometimes conflicting legal regimes, both domestically and internationally.
Competitive environment. Competitor expansion, activity and intensity (pricing, including discounting, bundling), as well as non-traditional competition, disruptive technology and disintermediation, may alter the nature of the markets in which we compete and impact our market share and financial results (including revenue and free cash flow). TELUS Digital Experience (formerly TELUS International), TELUS Health and TELUS Agriculture & Consumer Goods face intense competition in different markets.
Technology. Consumer adoption of alternative technologies and changing customer expectations have the potential to impact our revenue streams and customer churn rates.

Risks and uncertainties include:

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Page 2 of 64


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

a declining overall market for TV services;
disruptive technologies, including software-defined networks in the business market, that may displace or cause us to reprice our existing data services, and self-installed technology solutions;
any failure to innovate, maintain technological advantages or respond effectively and in a timely manner to changes in technology;
the roll-out, anticipated benefits and efficiencies, and ongoing evolution of wireless broadband technologies and systems;
our reliance on wireless network access agreements, which have facilitated our deployment of mobile technologies;
our choice of suppliers and those suppliers’ ability to maintain and service their product lines, which could affect the success of upgrades to, and evolution of, technology that we offer;
supplier limitations and concentration and market power for products such as network equipment, TELUS TV and mobile handsets;
our expected long-term need to acquire additional spectrum capacity through future spectrum auctions and from third parties to address increasing demand for data, and our ability to utilize spectrum we acquire;
deployment and operation of new fixed broadband network technologies at a reasonable cost and the availability and success of new products and services to be rolled out using such network technologies; and
our deployment of self-learning tools and automation, which may change the way we interact with customers.
Security and data protection. Our ability to detect and identify potential threats and vulnerabilities depends on the effectiveness of our security controls in protecting our infrastructure and operating environment, and our timeliness in responding to attacks and recovering business operations. A successful attack may impede the operations of our network or lead to the unauthorized interception, destruction, use or dissemination of customer, team member or business information.
Generative AI (GenAI). GenAI exposes us to numerous risks including risks related to the responsible use of AI, data privacy and cybersecurity, and the possibility that our use of AI may produce inaccurate or inappropriate content or create negative perceptions among companies and regulators that could affect demand for our services.
Climate and the environment. Natural disasters, pandemics, disruptive events and climate change may impact our operations, customer satisfaction and team member experience.

Our goals to achieve carbon neutrality and reduce our greenhouse gas (GHG) emissions in our operations are subject to our ability to identify, procure and implement solutions to reduce energy consumption and adopt cleaner sources of energy, our ability to identify and make suitable investments in renewable energy, including in the form of virtual power purchase agreements, and our ability to continue to realize significant absolute reductions in energy use and the resulting GHG emissions in our operations.

Operational performance and business combination. Investments and acquisitions present opportunities to expand our operational scope, but may expose us to new risks. We may be unsuccessful in gaining market traction/share and realizing benefits, and integration efforts may divert resources from other priorities. Risks include:
our reliance on third-party cloud-based computing services to deliver our IT services; and
economic, political and other risks associated with doing business globally (including war and other geopolitical developments).

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Page 3 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Our systems and processes. Systems and technology innovation, maintenance and management may impact our IT systems and network reliability, as well as our operating costs.

Risks and uncertainties include:

our ability to maintain customer service and operate our network in the event of human error or human-caused threats, such as cyberattacks and equipment failures that could cause various degrees of network outages;
technical disruptions and infrastructure breakdowns;
delays and rising costs, including as a result of government restrictions or trade actions; and
the completeness and effectiveness of business continuity and disaster recovery plans and responses.
Our team. The rapidly evolving and highly competitive nature of our markets and operating environment, along with the globalization and evolving demographic profile of our workforce, and the effectiveness of our internal training, development, succession and health and well-being programs, may impact our ability to attract, develop and retain team members with the skills required to meet the changing needs of our customers and our business. There may be greater physical and mental health challenges faced by team members (and their families) as a result of the pandemic and its aftermath, and the effect of other significant change initiatives at the organization may result in the loss of key team members through short-term and long-term disability.
Suppliers. We may be impacted by supply chain disruptions and lack of resiliency in relation to global or local events. Dependence on a single supplier for products, components, service delivery or support may impact our ability to efficiently meet constantly changing and rising customer expectations while maintaining quality of service.

Real estate matters. Real estate investments are exposed to possible financing risks and uncertainty related to future demand, occupancy and rental rates, especially following the pandemic. Future real estate developments may not be completed on budget or on time and may not obtain lease commitments as planned.
Financing, debt and dividends. Our ability to access funding at optimal pricing may be impacted by general market conditions and changing assessments in the fixed-income and capital markets regarding our ability to generate sufficient future cash flow to service our debt. Our current intention to pay dividends to shareholders could constrain our ability to invest in our operations to support future growth.

Risks and uncertainties include:

our ability to use equity as consideration in business acquisitions is impacted by stock market valuations of TELUS Common Shares and TELUS International (Cda) Inc. subordinate voting shares;

our capital expenditure levels and potential outlays for spectrum licences in auctions or purchases from third parties affect and are affected by: our broadband initiatives; our ongoing deployment of newer mobile technologies; investments in network technology required to comply with laws and regulations relating to the security of cyber systems, including bans on the products and services of certain vendors; investments in network resiliency and reliability; the allocation of resources to acquisitions and future spectrum auctions held by Innovation, Science and Economic Development Canada (ISED). Our capital expenditure levels could be impacted if we do not achieve our targeted operational and financial results or if there are changes to our regulatory environment; and

lower than planned free cash flow could constrain our ability to invest in operations, reduce leverage or return capital to shareholders. Quarterly dividend decisions are made by our Board of Directors based on our financial position and outlook. There can be no assurance that our dividend growth program will be maintained through 2025 or renewed.

Factors that may affect TELUS Digital’s financial performance are described in TELUS International (Cda) Inc. public filings available on SEDAR+ and EDGAR. TELUS Digital may choose to publicize targets or provide other guidance

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Page 4 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

regarding its business and it may not achieve such targets. Failure to meet these targets could affect TELUS’ ability to achieve targets for the organization as a whole and could result in a decline in the trading price of the TELUS International (Cda) Inc. subordinate voting shares or the TELUS Common Shares or both.

Tax matters. Complexity of domestic and foreign tax laws, regulations and reporting requirements applying to TELUS and our international operating subsidiaries may impact financial results. International acquisitions and expansion of operations heighten our exposure to multiple forms of taxation.
The economy. Changing global economic conditions, including a potential recession and alternating expectations about inflation, as well as our effectiveness in monitoring and revising growth assumptions and contingency plans, may impact the achievement of our corporate objectives, our financial results (including free cash flow), and our defined benefit pension plans.
Litigation and legal matters. Complexity of, and compliance with, laws, regulations, commitments and expectations may have a financial and reputational impact. Risks include:
our ability to defend against existing and potential claims or our ability to negotiate and exercise indemnity rights or other protections in respect of such claims; and
the complexity of legal compliance in domestic and foreign jurisdictions, including compliance with competition, anti-bribery and foreign corrupt practices laws.

Additional risks and uncertainties that are not currently known to us or that we currently deem to be immaterial may also have a material adverse effect on our financial position, financial performance, cash flows, business or reputation. Except as otherwise indicated in this document, the forward-looking statements made herein do not reflect the potential impact of any non-recurring or special items or any mergers, acquisitions, dispositions or other business combinations or transactions that may be announced or that may occur after the date of this document.

Readers are cautioned not to place undue reliance on forward-looking statements. Forward-looking statements in this document describe our expectations, and are based on our assumptions, as at the date of this document and are subject to change after this date. We disclaim any intention or obligation to update or revise any forward-looking statements except as required by law.

This cautionary statement qualifies all of the forward-looking statements in this MD&A.

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Page 5 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Management’s discussion and analysis (MD&A)

August 2, 2024

Contents

Section

Page

    

Subsection

1.

Introduction

7

1.1 Preparation of the MD&A

7

1.2 The environment in which we operate

9

1.3 Consolidated highlights

2.

Core business and strategy

13

3.

Corporate priorities for 2024

13

4.

Capabilities

16

4.1 Principal markets addressed and competition

16

4.2 Operational resources

17

4.3 Liquidity and capital resources

19

4.4 Changes in internal control over financial reporting

5.

Discussion of operations

19

5.1 General

20

5.2 Summary of consolidated quarterly results and trends

21

5.3 Consolidated operations

25

5.4 TELUS technology solutions segment

32

5.5 TELUS digital experience segment

6.

Changes in financial position

36

7.

Liquidity and capital resources

37

7.1 Overview

37

7.2 Cash provided by operating activities

38

7.3 Cash used by investing activities

40

7.4 Cash provided (used) by financing activities

41

7.5 Liquidity and capital resource measures

43

7.6 Credit facilities

44

7.7 Short-term borrowings

44

7.8 Credit ratings

44

7.9 Financial instruments, commitments and contingent liabilities

46

7.10 Outstanding share information

46

7.11 Transactions between related parties

8.

Accounting matters

46

8.1 Critical accounting estimates and judgments

46

8.2 Accounting policy developments

9.

Update to general trends, outlook
and assumptions, and regulatory developments and proceedings

47

9.1 Communications industry regulatory developments and proceedings

10.

Risks and risk management

54

11.

Definitions and reconciliations

54

11.1 Non-GAAP and other specified financial measures

62

11.2 Operating indicators

© 2024 TELUS Corporation. All rights reserved. The symbols TM and ® indicate trademarks owned by TELUS Corporation or its subsidiaries used under license. All other trademarks are the property of their respective owners.

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Page 6 of 64


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

1. Introduction

The forward-looking statements in this section, including, for example, estimates regarding economic growth, inflation, unemployment, housing starts and immigration, are qualified by the Caution regarding forward-looking statements at the beginning of this Management’s discussion and analysis (MD&A).

1.1

Preparation of the MD&A

The following sections are a discussion of our consolidated financial position and financial performance for the three-month period and six-month periods ended June 30, 2024, and should be read together with our June 30, 2024 condensed interim consolidated statements of income and other comprehensive income, statements of financial position, statements of changes in owners’ equity and statements of cash flows, and the related notes (collectively referred to as the interim consolidated financial statements). The generally accepted accounting principles (GAAP) that we use are International Financial Reporting Standards (IFRS) as issued by the International Accounting Standards Board (IASB) and Canadian GAAP. In this MD&A, the term IFRS refers to these standards. In our discussion, we also use certain non-GAAP and other specified financial measures to evaluate our performance, monitor compliance with debt covenants and manage our capital structure. These measures are defined, qualified and reconciled with their nearest GAAP measures, as required by National Instrument 52-112, Non-GAAP and Other Financial Measures Disclosure, in Section 11.1. All currency amounts are in Canadian dollars, unless otherwise specified.

Additional information relating to the Company, including our Annual Information Form and other filings with securities commissions or similar regulatory authorities in Canada, is available on SEDAR+ (sedarplus.com). Our information filed with or furnished to the Securities and Exchange Commission in the United States, including Form 40-F, is available on EDGAR (sec.gov). Additional information about our TELUS International (Cda) Inc. (rebranding to d.b.a. TELUS Digital Experience) subsidiary, including discussion of its business and results, can be found in its public filings available on SEDAR+ and EDGAR; the legal name of the company will remain TELUS International (Cda) Inc.

Our disclosure controls and procedures are designed to provide reasonable assurance that all relevant information is gathered and reported to senior management on a timely basis, so that appropriate decisions can be made regarding public disclosure. This MD&A and the interim consolidated financial statements were reviewed by our Audit Committee and authorized by our Board of Directors (Board) for issuance on August 2, 2024.

In this MD&A, unless otherwise indicated, results for the second quarter of 2024 (three-month period ended June 30, 2024) and the six-month period ended June 30, 2024 are compared with results for the second quarter of 2023 (three-month period ended June 30, 2023) and the six-month period ended June 30, 2023.

1.2

The environment in which we operate

The success of our business and the challenges we face can best be understood with reference to the environment in which we operate, including broader economic factors that affect both TELUS and our customers, and the competitive nature of our business operations.

TELUS technology solutions (TTech) segment

Across TTech, we are leveraging our leading technology and social purpose to enable remarkable human outcomes. Our long-standing commitment to putting our customers first across the full range of our solutions spanning mobile, data, IP, voice, television, entertainment, video and security, delivered over our award-winning networks, while leveraging data analytics to enhance our services, has made us a distinct leader in customer service excellence and loyalty. The recognition we have earned over the years from independent, industry-leading network insight firms highlights the speed, reliability and expansiveness of our leading networks, demonstrating our commitment to provide Canadians with access to superior technology that connects us to the people, resources and information that matter most.

The healthcare industry continues to move toward the digitization of everyday functions across the healthcare ecosystem. We are helping Canadians and others live healthier lives by leveraging technology and data insights that enable access to health information and deliver improved health outcomes with solutions such as employer-focused healthcare. We are also developing innovative technology solutions to help feed the world, putting data to work for customers in the agriculture, food and consumer goods sectors. This efficient and effective collaboration helps ensure the quality and safety of food and consumer goods.

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Page 7 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

TELUS digital experience segment (TELUS Digital) (formerly the digitally-led customer experiences – TELUS International (DLCX) segment)

Technology is transforming the way businesses interact with their customers at an accelerating pace and scale. This transformation is making customer experience and digital experience critically important competitive differentiators across a wide range of industries and sectors. TELUS Digital clients and their customers have access to more information and more choices than ever before, and their expectations about brand experiences and the speed at which companies must process and respond to customer interactions are changing rapidly. Customers value a consistent and personalized experience across every channel when interacting with the companies that serve them. Businesses face pressure to engage with their customers across digital and human channels, and seek to do so by combining technology with an authentic human experience that demonstrates a genuine commitment to customer satisfaction. Clients need to move at the speed of the customer, which means rapid response and fast resolution with low customer effort, powered by next-generation technology. The opportunities that artificial intelligence (AI) presents for augmenting and enhancing CX are far-reaching.

Economic estimates

Our estimates regarding our economic and operational environment, including economic growth, inflation, unemployment, housing starts and immigration, serve as important inputs for the assumptions on which our targets are based. The extent of the impact these estimates will have on us, and the timing of that impact, will depend upon the actual future outcomes in specific sectors of the Canadian economy.

Economic growth

Inflation

Unemployment

Housing starts

Immigration

(percentage points)

(percentage points)

(percentage points)

(thousands of units)

(thousands)

Our

Our

Estimated

estimated

estimated

Our estimated

Overall planned

gross domestic

Our estimated

Estimated

annual

annual

Seasonally adjusted

annual rate of

permanent

product (GDP)

GDP growth

inflation

inflation

unemployment

annual rate of housing

housing starts on an

resident

growth rates

rates1

rates

rates1

Unemployment rates

rates1

starts2

unadjusted basis1

admissions3

For the month of

For the month of

 

 

 

June

June

June

June

    

2024

    

2024

    

2024

    

2024

    

20244

    

20234

    

2024

    

2024

    

2023

    

2024

    

2024

Canada

 

1.2

5​

1.1

 

2.6

5​

2.5

6.4

 

5.4

 

6.3

 

242

 

281

 

241

485

B.C.

 

0.8

6​

0.9

 

2.7

6​

2.5

5.2

 

5.6

 

5.8

 

41

 

66

 

49

n/a

Alberta

 

2.9

6​

2.0

 

2.5

6​

2.9

7.1

 

5.7

 

6.6

 

42

 

26

 

42

n/a

Ontario

 

0.3

6​

0.8

 

2.6

6​

2.4

7.0

 

5.7

 

6.9

 

68

 

121

 

83

n/a

Quebec

 

0.6

6​

0.7

 

2.8

6​

2.7

5.7

 

4.4

 

5.3

 

55

 

33

 

44

n/a

n/a – not applicable

1 Assumptions are as of June 27, 2024 and are based on a composite of estimates from Canadian banks and other sources.
2 Source: Statistics Canada. Table 34-10-0158-01 Canada Mortgage and Housing Corporation, housing starts, all areas, Canada and provinces, seasonally adjusted at annual rates, monthly (x 1,000).
3 Source: canada.ca/en/immigration-refugees-citizenship/news/notices/supplementary-immigration-levels-2024-2026.html. Excludes non-permanent residents of Canada.
4 Source: Statistics Canada Labour Force Survey, June 2024 and June 2023, respectively.
5 Source: Bank of Canada Monetary Policy Report, July 2024.
6 Source: British Columbia Ministry of Finance, Budget and fiscal plan, 2024/25 – 2026/27, February 22, 2024; Alberta Ministry of Treasury Board and Finance, Fiscal Plan 2024 – 27, February 29, 2024; Ontario Ministry of Finance, 2024 Budget: Building a Better Ontario, March 26, 2024; and Ministère des Finances du Québec, Budget 2024 – 2025, March 2024, respectively.

Graphic

Page 8 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Graphic

1.3

Consolidated highlights

Our Board of Directors

At our 2024 annual general meeting held on May 9, 2024, the nominees listed in the TELUS 2024 information circular were elected as directors of TELUS, including a new nominee, Martha Hall Findlay. Martha is the Director of the School of Public Policy and Palmer Chair at the University of Calgary. Refer to the TELUS 2024 information circular for Martha’s complete director profile.

Graphic

Page 9 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Consolidated highlights

Three-month periods ended June 30

Six-month periods ended June 30

 

($ millions, except footnotes and unless noted otherwise)

    

2024

    

2023

    

Change

    

2024

    

2023

    

Change

Consolidated statements of income

Operating revenues and other income

 

4,974

 

4,946

 

0.6

%  

9,906

 

9,910

 

0.0

%

Operating income

 

682

 

582

 

17.2

%  

1,257

 

1,181

 

6.4

%

Income before income taxes

 

300

 

259

 

15.8

%  

481

 

538

 

(10.6)

%

Net income

 

221

 

196

 

12.8

%  

361

 

420

 

(14.0)

%

Net income attributable to Common Shares

 

228

 

200

 

14.0

%  

355

 

417

 

(14.9)

%

Adjusted Net income1

 

366

 

273

 

34.1

%  

756

 

659

 

14.7

%

Earnings per share (EPS) ($)

 

  

 

  

 

  

 

  

 

  

 

  

Basic EPS

 

0.15

 

0.14

 

7.1

%  

0.24

 

0.29

 

(17.2)

%

Adjusted basic EPS1

 

0.25

 

0.19

 

31.6

%  

0.51

 

0.46

 

10.9

%

Diluted EPS

 

0.15

 

0.14

 

7.1

%  

0.24

 

0.29

 

(17.2)

%

Dividends declared per Common Share ($)

 

0.3891

 

0.3636

 

7.0

%  

0.7652

 

0.7147

 

7.1

%

Basic weighted-average Common Shares outstanding (millions)

 

1,482

 

1,447

 

2.4

%  

1,479

 

1,443

 

2.5

%

Consolidated statements of cash flows

 

  

 

  

 

  

 

  

 

  

 

  

Cash provided by operating activities

 

1,388

 

1,117

 

24.3

%  

2,338

 

1,878

 

24.5

%

Cash used by investing activities

 

(1,255)

 

(908)

 

38.2

%  

(2,247)

 

(3,241)

 

(30.7)

%

Acquisitions

 

(78)

 

 

n/m

(167)

 

(1,262)

 

(86.8)

%  

Capital expenditures2

 

(691)

 

(807)

 

(14.4)

%  

(1,416)

 

(1,520)

 

(6.8)

%

Cash provided (used) by financing activities

 

(1,370)

 

(437)

 

n/m

(28)

 

1,038

 

n/m

Other highlights

 

  

 

  

 

  

 

  

 

  

 

  

Telecom subscriber connections3 (thousands)

 

19,500

 

18,246

 

6.9

%  

Earnings before interest, income taxes, depreciation and amortization1 (EBITDA)

 

1,676

 

1,588

 

5.5

%  

3,314

 

3,209

 

3.3

%

EBITDA margin1 (%)

 

33.7

 

32.1

 

1.6

pts.

33.5

 

32.4

 

1.1

pts.

Restructuring and other costs

 

121

 

115

 

5.2

%  

339

 

274

 

23.7

%

Adjusted EBITDA1

 

1,797

 

1,703

 

5.6

%  

3,653

 

3,482

 

4.9

%

Adjusted EBITDA margin1 (%)

 

36.1

 

34.4

 

1.7

pts.

36.9

 

35.1

 

1.8

pts.

Free cash flow1

 

478

 

279

 

71.3

%  

874

 

814

 

7.4

%

Net debt to EBITDA – excluding restructuring and other costs1 (times)

 

 

3.85

 

3.86

 

(0.01)

Notations used in MD&A: n/m – not meaningful; pts. – percentage points.

1 These are non-GAAP and other specified financial measures. See Section 11.1 Non-GAAP and other specified financial measures.
2 Capital expenditures include assets purchased, excluding right-of-use lease assets, but not yet paid for, and consequently differ from Cash payments for capital assets, excluding spectrum licences, as reported in the interim consolidated financial statements. Refer to Note 31 of the interim consolidated financial statements for further information.
3 The sum of active mobile phone subscribers, connected device subscribers, internet subscribers, residential voice subscribers, TV subscribers and security subscribers, measured at the end of the respective periods based on information in billing and other source systems. Effective for the first quarter of 2024, with retrospective application to January 1, 2023, we reduced our mobile phone subscriber base by 283,000 subscribers to remove a subset of our public services customers that are now subject to dynamic pricing auction models. We believe adjusting our base for these low-margin customers provides a more meaningful reflection of the underlying performance of our mobile phone business and our focus on profitable growth. As a result of this change, associated operating statistics (ARPU and churn) have also been adjusted. Effective January 1, 2024, on a prospective basis, we adjusted our TV subscriber base to remove 97,000 subscribers as we have ceased marketing our Pik TV® product.

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Operating highlights

Consolidated Operating revenues and other income increased by $28 million in the second quarter of 2024 and decreased by $4 million in the first six months of 2024.

Service revenues decreased by $16 million in the second quarter of 2024 and $32 million in the first six months of 2024, reflecting lower external revenues in the TELUS Digital segment across most of its industry verticals, as well as declines in TV and fixed legacy voice services revenues due to technological substitution. These factors were partly offset by: (i) higher revenue from mobile network, residential internet and security services, (ii) higher organic growth across multiple lines of business in health services; and (iii) improved agriculture and consumer goods service revenues.

Equipment revenues decreased by $18 million in the second quarter of 2024 and $61 million in the first six months of 2024, largely driven by lower mobile equipment revenues due to a reduction in contracted volumes and lower fixed business premises equipment sales.

Other income increased by $62 million in the second quarter of 2024 and $89 million in the first six months of 2024 largely due to higher reversals of provisions related to business combinations compared to the prior year, and gains on real estate projects resulting from our fibre build and copper decommissioning program.

For additional details on Operating revenues and other income, see Section 5.4 TELUS technology solutions segment and Section 5.5 TELUS digital experience segment.

Operating income increased by $100 million in the second quarter of 2024 and $76 million in the first six months of 2024. (See Section 5.3 Consolidated operations for additional details.)

EBITDA increased by $88 million in the second quarter of 2024 and $105 million in the first six months of 2024. EBITDA includes restructuring and other costs of $121 million in the second quarter of 2024 and $339 million in the first six months of 2024, and other equity income related to real estate joint ventures.

Adjusted EBITDA, which excludes restructuring and other costs and other equity income related to real estate joint ventures, increased by $94 million in the second quarter of 2024, reflecting: (i) broad-based cost reduction efforts, synergies achieved between LifeWorks® and our legacy health business, and an increase in TTech outsourcing to TELUS Digital, as well as savings in marketing, discretionary and administrative costs; (ii) mobile network, residential internet and security subscriber growth; (iii) higher gains in other income; and (iv) growth in health services revenue. These factors were partly offset by: (i) lower mobile phone ARPU; (ii) merit-based compensation increases; (iii) lower operational growth in TELUS Digital excluding other income; (iv) higher network operations costs; (v) declining TV and fixed legacy voice margins; (vi) lower mobile equipment margins; (vii) higher bad debt expense; and (viii) higher costs related to the scaling of our digital capabilities. Adjusted EBITDA increased by $171 million in the first six months of 2024, and was influenced by the same drivers impacting the second quarter of 2024, in addition to increases in managed, unmanaged and other fixed data services to new and existing business customers in the first quarter of 2024. (See Section 5.3 Consolidated operations for additional details.)

Income before income taxes increased by $41 million in the second quarter of 2024 resulting from higher operating income partly offset by higher Financing costs. In the first six months of 2024, Income before income taxes decreased by $57 million driven by higher Financing costs partially offset by higher Operating income. The increase in Financing costs largely resulted from the impact of unrealized changes in virtual power purchase agreements forward element and higher interest expense. (See Financing costs in Section 5.3.)
Income tax expense increased by $16 million in the second quarter of 2024 and $2 million in the first six months of 2024. The effective income tax rate increased from 24.3% to 26.3% in the second quarter of 2024 and from 22.0% to 24.9% in the first six months of 2024, largely as a result of increased withholding and other taxes.
Net income attributable to Common Shares increased by $28 million in the second quarter of 2024 and decreased by $62 million in the first six months of 2024, reflecting the after-tax impacts of higher Operating income and higher Financing costs, as higher Financing costs more than offset higher Operating income in the first six months of 2024.

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Adjusted Net income excludes the effects of restructuring and other costs, income tax-related adjustments, real estate rationalization-related restructuring impairments, other equity income related to real estate joint ventures and unrealized changes in virtual power purchase agreements forward element. Adjusted Net income increased by $93 million or 34.1% in the second quarter of 2024 and $97 million or 14.7% in the first six months of 2024.

Basic EPS increased by $0.01 or 7.1% in the second quarter of 2024 and decreased by $0.05 or 17.2% in the first six months of 2024, reflecting the after-tax impacts of higher Financing costs and higher Operating income, as well as the effect of a higher number of Common Shares outstanding.

Adjusted basic EPS excludes the effects of restructuring and other costs, income tax-related adjustments, real estate rationalization-related restructuring impairments, other equity income related to real estate joint ventures and unrealized changes in virtual power purchase agreements forward element. Adjusted basic EPS increased by $0.06 or 31.6% in the second quarter of 2024 and $0.05 or 10.9% in the first six months of 2024.

Dividends declared per Common Share were $0.3891 in the second quarter of 2024, an increase of 7.0% from one year earlier. On August 1, 2024, the Board declared a third quarter dividend of $0.3891 per share on our issued and outstanding Common Shares, payable on October 1, 2024, to shareholders of record at the close of business on September 10, 2024. The third quarter dividend was unchanged from the dividend declared in the second quarter of 2024 and increased by $0.0255 per share or 7.0% from the dividend of $0.3636 per share declared one year earlier, consistent with our multi-year dividend growth program described in Section 4.3 Liquidity and capital resources.
During the 12-month period ended on June 30, 2024, our total telecom subscriber connections increased by 1,254,000 or 6.9%. This reflected growth of 4.5% in mobile phone subscribers, 23.6% in connected device subscribers, 5.3% in internet subscribers, 6.4% in TV subscribers excluding the first quarter 2024 Pik TV subscriber adjustment, and 8.2% in security subscribers, partly offset by a decline of 2.9% in residential voice subscribers. (See Section 5.4 TELUS technology solutions segment for additional details.)

Liquidity and capital resource highlights

Cash provided by operating activities increased by $271 million in the second quarter of 2024 and $460 million in the first six months of 2024, primarily driven by other working capital changes, EBITDA growth and lower income taxes paid, net of recoveries received. These factors were partially offset by increased restructuring and other costs disbursements, net of expense, and increased interest paid. (See Section 7.2 Cash provided by operating activities.)
Cash used by investing activities increased by $347 million in the second quarter of 2024 largely attributable to Cash payments for spectrum licences related to the remaining 80% of the total purchase price from the 3800 MHz spectrum auction in 2023. Cash used by investing activities decreased by $994 million in the first six months of 2024, primarily driven by lower cash payments for business acquisitions and lower cash payments for capital assets, partly offset by Cash payments for spectrum licences and 3800 MHz spectrum licences deposits. Acquisitions decreased by $1,095 million in the first six months of 2024, mainly reflecting the impact of the WillowTreeTM acquisition in the first quarter of 2023. (See Section 7.3 Cash used by investing activities.)
Cash used by financing activities increased by $933 million in the second quarter of 2024 primarily reflecting greater redemptions and repayment of long-term debt and lower issuances of long-term debt, partly offset by increased issuances of short-term borrowings, net. Cash used by financing activities increased by $1,066 million in the first six months of 2024, largely attributable to lower issuances of long-term debt. (See Section 7.4 Cash provided (used) by financing activities.)
Net debt to EBITDA – excluding restructuring and other costs ratio was 3.85 times at June 30, 2024, down from 3.86 times at June 30, 2023. The effect of the increase in net debt levels, primarily due to spectrum acquisitions and business acquisitions, was approximately equal to the effect of growth in EBITDA – excluding restructuring and other costs; net debt levels were already elevated in the current and comparative periods due to our spectrum acquisitions. As at June 30, 2024, the acquisition of spectrum licences increased the ratio by approximately 0.56. (See Section 4.3 Liquidity and capital resources and Section 7.5 Liquidity and capital resource measures.)

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Free cash flow increased by $199 million in the second quarter of 2024 and $60 million in the first six months of 2024, reflecting higher EBITDA, lower capital expenditures and lower income taxes paid. These factors were partly offset by increased restructuring and other costs disbursements, net of expense and increased interest paid. Our definition of free cash flow, for which there is no industry alignment, is unaffected by accounting standards that do not impact cash.

2. Core business and strategy

Our core business and our strategic imperatives were described in our 2023 annual MD&A.

3. Corporate priorities for 2024

Our annual corporate priorities are used to advance our long-term strategic imperatives and address near-term opportunities and challenges. The following table provides a discussion of activities and initiatives that relate to our 2024 corporate priorities.

Elevating our customers, communities and social purpose by honouring our brand promise, Let’s make the future friendly™

In May 2024, our 19th annual TELUS Days of Giving® inspired TELUS team members, retirees, family and friends to volunteer across 33 countries and perform 83,000 acts of giving in support of our local communities, surpassing last year’s record and making this year’s event our most giving year yet.
Throughout the first half of 2024, we continued to leverage our Connecting for Good® programs to support marginalized individuals by enhancing their access to both technology and healthcare, as well as our TELUS Wise® program to improve digital literacy and online safety knowledge. Since the launch of these programs, they have provided support for over 1.25 million individuals.
●During the first six months of 2024, we welcomed more than 4,500 new households to our Internet for Good® program. Since we launched the program in 2016, we have connected 60,000 households, resulting in 188,500 low-income family members and seniors, persons in need who are living with disabilities, government-assisted refugees and youth leaving foster care with low-cost, high-speed internet service.
●Our Mobility for Good® program offers free or low-cost smartphones and mobility plans to youth aging out of foster care, low-income seniors and low-income families, across Canada. During the first half of 2024, we added 4,000 youth, low-income seniors and families, as well as Indigenous women at risk of or surviving violence, government-assisted refugees and other marginalized individuals to the program. Since we launched Mobility for Good in 2017, the program has provided support for more than 56,000 people.
●In May 2024, we expanded Mobility for Good to low-income families that are receiving the maximum Canada Child Benefit.
●In May 2024, we expanded the Mobility for Good for Indigenous Women at Risk program to the province of Quebec in partnership with Quebec First Nations Women’s Space. Since launching Mobility for Good for Indigenous Women at Risk in 2021, we have supported 3,500 individuals.
●Our Health for Good® mobile health clinics facilitated 32,000 patient visits during the first half of 2024. Since the program’s inception, we have enabled 232,000 cumulative patient visits in 25 communities across Canada, bringing primary and mental healthcare to individuals experiencing homelessness.
●During the first six months of 2024, our Tech for Good® program provided access to personalized assessments, recommendations and training on mobile devices, computers, laptops and related assistive technology and/or access to discounted mobile plans for 1,600 Canadians living with disabilities, helping them improve their independence and quality of life. Since the program’s inception in 2017, we have supported over 10,400 individuals in Canada who are living with disabilities through the program and/or the TELUS Wireless Accessibility Discount.
●During the first six months of 2024, more than 85,000 individuals in Canada and around the world participated in virtual TELUS Wise workshops and events to improve digital literacy and online safety, bringing total cumulative participation to 765,000 since the program launched in 2013.

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Currently, we have 19 TELUS Community Boards, 13 operating in Canada and six international boards. Our Community Boards entrust local leaders to make recommendations on the allocation of grants in their communities. These grants support registered charities that offer health, education or technology programs to help youth thrive. Since 2005, our 19 TELUS Community Boards and TELUS Friendly Future Foundation® (the Foundation) have supported 33.5 million youth in-need in Canada, and around the world, by granting close to $130 million in cash donations to 10,300 initiatives.
Working in close collaboration with our 13 Canadian TELUS Community Boards, the Foundation provides grants to charities that promote education, health and well-being for youth across the country. Additionally, through the TELUS Student Bursary program, the Foundation provides bursaries for post-secondary students who are facing financial barriers and are committed to making a difference in their communities. During the first six months of 2024, the Foundation supported over 400,000 youth by granting $5 million to more than 300 Canadian registered charities. Since its inception in 2018, the Foundation has provided $52 million in cash donations to our communities, helping 15.6 million youth reach their full potential. For more information about the TELUS Student Bursary program, please visit friendlyfuture.com/bursary.
●In June 2024, the Foundation hosted its inaugural fundraising gala, with more than 700 guests attending the event, raising over $2.5 million in cash donations and in-kind contributions to help youth from underserved communities reach their full potential. With the support of our partners, 100% of funds raised will go directly to support the Foundation’s TELUS Student Bursary.
The TELUS Indigenous Communities Fund offers grants for Indigenous-led social, health and community programs. In the first half of 2024, the Fund allocated its first round of grants to Indigenous-led organizations across Canada totalling $200,000 in cash donations. Since its inception in 2021, the Fund has distributed $785,000 in cash donations to 35 community programs supporting food security, education, cultural and linguistic revitalization, wildfire relief efforts, and the health, mental health and well-being of Indigenous Peoples across Canada.
During the second quarter of 2024, TELUS Pollinator Fund for Good® portfolio investment Dryad Networks, a Germany-based company which produces Internet of Things (IoT) sensors to enable ultra-early wildfire detection within minutes, completed a TELUS reseller agreement with Canadian exclusivity through to 2025. Since its inception in 2020, the Fund has invested in over 30 socially innovative companies, with 39% led by women and 50% led by Indigenous or racialized founders.
In April 2024, we were recognized as one of Canada’s top 10 most valuable brands for the third consecutive year as well as the highest-valued telecom brand in Canada. In the Brand Finance Canada 100 2024 Ranking report, it valued our 2024 brand at $11.7 billion (US$8.6 billion), up 12.4% year-over-year, representing our highest third-party brand valuation ever.
In April 2024, we were recognized by Mediacorp Canada Inc. as one of Canada’s Greenest Employers (2024).
In June 2024, we were recognized by TIME Magazine and Statista in their inaugural list of the World’s Most Sustainable Companies, ranking 21st out of 500 companies globally. We were ranked as the most sustainable telecommunications company in Canada and the second most sustainable Canadian company overall, recognizing our global leadership in corporate citizenship and philanthropy, innovation management, and environmental and social impact reporting for more than two decades.
In June 2024, we were named to the Corporate Knights Best 50 Corporate Citizens in Canada for the 18th time.

Leveraging TELUS’ world-leading technology to drive superior growth across mobile, home and business services

In May 2024, we announced the acquisition of VumetricTM Cybersecurity, a leading cybersecurity provider specializing in advanced penetration testing designed to identify cyber vulnerabilities and threats to companies across Canada and North America. This acquisition bolsters our suite of privacy, security and compliance offerings, complementing our comprehensive portfolio of cybersecurity services and decades of expertise, and strengthens the security posture of organizations, helping them be resilient against both current and emerging cyber threats.
In May 2024, we announced our new generative AI (GenAI)-powered customer support tool for telus.com. The TELUS GenAI customer support tool offers fast, easy and intuitive responses to customer queries, providing a more convenient and seamless digital experience. This GenAI support tool is the first in the world to be internationally certified in Privacy by Design (ISO 31700-1). This milestone certification underscores our commitment to ensuring the highest standards of privacy and data protection, while continuously innovating to deliver a best-in-class customer experience.

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

In June 2024, our #StandWithOwners program returned for the fifth consecutive year with over $1 million in prizing, the largest prize pool in the program’s history. The #StandWithOwners program champions innovative, growing Canadian businesses. Owners can apply for a chance to win one of five grand prizes valued at over $200,000 each, including $50,000 in cash, $115,000 in advertising and national recognition, $25,000 in TELUS technology and a $10,000 TELUS Health well-being package.

Scaling our innovative digital capabilities in TELUS Health and TELUS Agriculture & Consumer Goods to build assets of consequence

TELUS Health

In May 2024, we announced a collaboration with Anxiety Canada, a registered charity dedicated to destigmatizing anxiety and its related disorders. Through this agreement, people across Canada are able to access virtual counselling sessions through the TELUS Health MyCareTM app, to manage anxiety to help them live the lives they want.

In June 2024, we announced a collaboration with Kits Eyecare Ltd. (KITS) to offer direct billing for 38 insurance companies covering over 70% of Canadians. With this partnership, KITS now offers the widest direct billing coverage in Canada for the optical category.

During the quarter, we acquired a leading employee assistance program (EAP) and wellbeing services provider in Latin America. This acquisition significantly increases our client base and our capacity to deliver services in the Latin American region and in the Spanish language.

TELUS Agriculture & Consumer Goods

During the quarter, we acquired an animal agriculture company, solidifying ourselves as a world-leading provider of feedlot data analytics and insights services, and onboarding more feedlot clients who will leverage our investments in digital tools.

Scaling our innovative digital capabilities in TELUS Digital Experience (TELUS Digital), to build an asset of consequence

In April, TELUS Digital announced an expansion of its strategic partnership with Appian Corporation to provide clients with a fast and agile end-to-end value chain through an intelligent automation-as-a-service (AaaS) platform to help companies simplify complex business processes.

In April, TELUS Digital launched Fine-Tune Studio, a task-execution platform designed to create high-quality fine-tuning datasets for large language models (LLMs) and GenAI models. Fine-Tune Studio creates high-quality datasets for LLM fine-tuning in more than 100 languages and can be deployed across domains where specialized responses are required.

In May, TELUS Digital partnered with eGain Corporation to elevate its contact centre-as-a-service (CCaaS) offering with modern knowledge management and AI functionalities.

In June, the rebranding from TELUS International to TELUS Digital Experience was announced and commenced. The rebrand underscores the organization’s evolution and expertise in AI and GenAI solutions, working as a transformative partner for digital customer experience, AI data solutions, trust and safety and more.

In June, for the fourth consecutive year, TELUS Digital won the AI Breakthrough Award for its intelligent bot platform. This award recognizes trailblazing companies, technologies and products in the field of AI around the world.

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

4.

Capabilities

The forward-looking statements in this section, including statements regarding our dividend growth program and our financial objectives in Section 4.3, are qualified by the Caution regarding forward-looking statements at the beginning of this MD&A.

4.1

Principal markets addressed and competition

For a discussion of our principal markets and an overview of competition, refer to Section 4.1 in our 2023 annual MD&A.

4.2

Operational resources

TELUS technology solutions (TTech)

From mid-2013 through June 30, 2024, we invested more than $8.1 billion to acquire wireless spectrum licences in spectrum auctions and other private transactions, including the entire $620 million we remitted in the first six months of 2024 to Innovation, Science and Economic Development Canada (ISED) in connection with our recently licensed 3800 MHz spectrum. Additionally, in the second quarter of 2024, we completed a transaction to obtain the use of AWS-4 spectrum from the original licensee. These investments have more than doubled our national spectrum holdings in support of our top priority to put customers first.

Mobile data consumption has been increasing rapidly and is expected to continue growing at a fast rate as the industry continues to transition to 5G. We have responded by investing in the coverage, capacity, performance and reliability of our network to ensure we are able to support additional data consumption and growth in our mobile subscriber base in a geographically diverse country, while maintaining the high quality of our network. This includes investments in wireless small cells connected directly to our fibre technology to improve coverage and capacity utilized in our 5G network.

As at June 30, 2024, our 4G LTE technology covered 99% of Canada’s population, consistent with June 30, 2023. We have continued to invest in the roll-out of our LTE advanced technology, which covered over 95% of Canada’s population at June 30, 2024, consistent with one year earlier. Furthermore, our 5G network covered over 86% of Canada’s population at June 30, 2024, up from approximately 84% at June 30, 2023.

We are continuing to invest in urban and rural communities across B.C., Alberta and Eastern Quebec with commitments to deliver broadband technology capabilities to as many Canadians in these communities as possible, including expanding our fibre footprint by connecting more homes and businesses directly to fibre. In addition, we have increased broadband internet speeds, expanded our IP TV video-on-demand library and high-definition content, including 4K TV and 4K HDR capabilities, and enhanced the marketing of data products and bundles. This has resulted in improved churn rates. Our fibre technology is also an essential component of our wireless access technology and has enabled our 5G deployment. Our home and business security solutions integrate safety and security monitoring with smart devices.

As at June 30, 2024, approximately 3.3 million households and businesses in B.C., Alberta and Eastern Quebec were connected to fibre-optic cable, which provides these premises with immediate access to our fibre-optic technology. This is up from approximately 3.1 million households and businesses in the second quarter of 2023.

Our core areas of focus in the global healthcare and financial well-being marketplace are: employers (small, medium and large enterprise), payors (insurers, third-party payors and third-party administrators, and public sector), providers (clinics and physicians, pharmacists and allied health professionals) and consumer solutions. We offer a variety of integrated health and well-being products, solutions and services including: employee assistance programs (EAP), internet-based cognitive behavioural therapy (iCBT), absence and disability management, executive, premier and occupational health services, corporate reward, training programs, recognition and perks programs, pension and benefits administration solutions, retirement and financial consulting, virtual care (comprehensive primary care, mental health support, wellness offerings for employees and citizens, pet care), remote patient monitoring and personal emergency response services, medication management (virtual pharmacy, pharmacy management systems), health records management (personal health records, electronic medical records (EMR)), claims management solutions, and curation of health content.

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Our agriculture and consumer goods solutions include agronomy record-keeping and recommendations, rebate management services, supplier management, order management, index labelling, compliance management, animal agriculture solutions, food traceability and quality assurance, data management solutions and software solutions for trade promotion management, optimization and analytics (TPx), retail execution, supply chain solutions and analytics capabilities.

TELUS digital experience

Our TELUS Digital segment (formerly the digitally-led customer experiences – TELUS International (DLCX) segment) offers services that support the full lifecycle of our clients’ digital transformation journeys. We enable our clients to more quickly embrace next-generation digital technologies to deliver better business outcomes. The solutions and services offered are relevant across multiple markets, including information technology (IT) services for digital transformation of customer experience systems and digital customer experience management.

TELUS Digital has built an agile delivery model with global scale to support next-generation, digitally-led customer experiences. Substantially all of the delivery locations are connected through a carrier-grade infrastructure backed by cloud technologies, enabling globally distributed and virtualized teams. The interconnectedness of our TELUS Digital teams and ability to seamlessly shift interactions between physical and digital channels enables our TELUS Digital teams to tailor our delivery strategy to clients’ evolving needs.

4.3

Liquidity and capital resources

Capital structure financial policies

Our objective when managing financial capital is to maintain a flexible capital structure that optimizes the cost and availability of capital at acceptable risk. In our definition of financial capital, we include:

Common equity (excluding Accumulated other comprehensive income);
Non-controlling interests;
Long-term debt (including long-term credit facilities, commercial paper backstopped by long-term credit facilities and any hedging assets or liabilities associated with Long-term debt items, net of amounts recognized in Accumulated other comprehensive income);
Cash and temporary investments;
Short-term borrowings (including those arising from securitized trade receivables and unbilled customer finance receivables); and
Other long-term debts.

We manage our financial capital structure and make adjustments to it in light of changes in economic conditions and the risk characteristics of our business. In order to maintain or adjust our financial capital structure, we may:

Adjust the amount of dividends paid to holders of Common Shares;
Purchase Common Shares for cancellation pursuant to normal course issuer bid programs;
Issue new shares (including Common Shares and TELUS International (Cda) Inc. subordinate voting shares);
Issue new debt, issue new debt to replace existing debt with different characteristics; and/or
Increase or decrease the amount of short-term borrowings arising from securitized trade receivables and unbilled customer finance receivables.

We monitor financial capital utilizing a number of measures, including net debt to EBITDA – excluding restructuring and other costs ratio, coverage ratios and dividend payout ratios. (See definitions in Section 11.1 Non-GAAP and other specified financial measures.)

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Financing and capital structure management plans

Report on financing and capital structure management plans

Pay dividends to the holders of the common shares of TELUS Corporation (Common Shares) under our multi-year dividend growth program

In May 2022, we announced our intention to target ongoing semi-annual dividend increases, with the annual increase in the range of 7 to 10% from 2023 through to the end of 2025, thereby extending the policy first announced in May 2011. Notwithstanding this target, dividend decisions will continue to be subject to our Board’s assessment and the determination of our financial position and outlook on a quarterly basis. Our long-term Common Share dividend payout ratio guideline is 60 to 75% of free cash flow on a prospective basis. (See Section 7.5 Liquidity and capital resource measures.) There can be no assurance that we will maintain a dividend growth program or that it will be unchanged through 2025. (See Caution regarding forward-looking statements – Lower than planned free cash flow could constrain our ability to invest in operations, reduce leverage or return capital to shareholders and Section 10.15 Financing, debt and dividends in our 2023 annual MD&A.)
On August 1, 2024, the Board elected to declare a third quarter dividend of $0.3891 per share, payable on October 1, 2024, to shareholders of record at the close of business on September 10, 2024. The third quarter dividend for 2024 reflects a cumulative increase of $0.0255 per share or 7.0% from the dividend of $0.3636 per share declared one year earlier.
Our dividend reinvestment and share purchase (DRISP) plan trustee acquired shares from Treasury for the DRISP plan, rather than acquiring Common Shares in the stock market. We may, at our discretion, offer Common Shares at a discount of up to 5% from the market price under the DRISP plan. Effective with the dividends paid beginning on October 1, 2019, we offered Common Shares from Treasury at a discount of 2%. During the second quarter of 2024, for the dividends paid on April 1, 2024, our DRISP plan trustee acquired from Treasury approximately 6 million dividend reinvestment Common Shares for $123 million. For the dividends paid on July 2, 2024, the DRISP participation rate, calculated as the DRISP investment of $193 million (including the employee share purchase plan) as a percentage of gross dividends, was approximately 34%.
TELUS Digital currently intends to retain all available funds and any future earnings to support operations and to finance the growth and development of its business.

Use proceeds from securitized receivables (Short-term borrowings), bank facilities and commercial paper as needed, to supplement free cash flow and meet other cash requirements

Our issued and outstanding commercial paper was $1.8 billion at June 30, 2024, all of which was denominated in U.S. dollars (US$1.3 billion), compared to $1.0 billion (US$0.8 billion) at December 31, 2023, and $1.9 billion (US$1.5 billion) at June 30, 2023.
Net draws due to a syndicate of financial institutions (excluding TELUS Corporation) on the TELUS International (Cda) Inc. credit facility were US$1.3 billion at June 30, 2024, compared to US$1.4 billion at December 31, 2023, and US$1.5 billion at June 30, 2023. The TELUS International (Cda) Inc. credit facility is non-recourse to TELUS Corporation.
Proceeds from securitized trade receivables and unbilled customer finance receivables were $1.0 billion at June 30, 2024 under the new agreement. This is compared to $100 million at December 31, 2023, and $590 million at June 30, 2023 under the previous securitization agreement (see Section 7.7). Funding under the 2024 agreement may be provided in either Canadian dollars or U.S. dollars. Foreign currency forward contracts are used to manage currency risk associated from funding denominated in U.S. dollars.

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Page 18 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Report on financing and capital structure management plans

Maintain compliance with financial objectives

Maintain investment-grade credit ratings – On August 2, 2024, investment-grade credit ratings from all rating agencies that cover TELUS were in the desired range. (See Section 7.8 Credit ratings.)
Net debt to EBITDA – excluding restructuring and other costs ratio of 2.20 to 2.70 times – As measured at June 30, 2024, this ratio was 3.85 times, outside of the objective range, primarily due to the acquisition of spectrum licences (as spectrum is our largest indefinite life asset) and business acquisitions. Given the cash demands of the 600 MHz auction in 2019, the 3500 MHz auction in 2021, the 3800 MHz auction in 2023 and the upcoming auction for millimetre wave spectrum, the assessment of the guideline and timing of return to the objective range remains to be determined; however, it is our intent to return to a ratio of circa 2.70 times in the medium term (following the spectrum auctions in 2021 and 2023, and the upcoming auction for millimetre wave spectrum), consistent with our long-term strategy. (See Section 7.5 Liquidity and capital resource measures.)
Common Share dividend payout ratio of 60 to 75% of free cash flow on a prospective basis – Our objective range is on a prospective basis. The Common Share dividend payout ratio1 we present in this MD&A is a historical measure utilizing the dividends declared in the most recent four quarters, net of dividend reinvestment plan effects, and free cash flow, and is presented on a retrospective basis for illustrative purposes in evaluating our target guideline. As at June 30, 2024, the ratio was 83%, outside of the objective range. We estimate the ratio will be within the objective range on a prospective basis. (See Section 7.5 Liquidity and capital resource measures.)
Generally maintain a minimum of $1 billion in available liquidity – As at June 30, 2024, our available liquidity1 was approximately $2.5 billion. (See Section 7.6 Credit facilities and Liquidity risk in Section 7.9.)

1

These are non-GAAP and other specified financial measures. See Section 11.1 Non-GAAP and other specified financial measures.

4.4

Changes in internal control over financial reporting

For the three-month and six-month periods ended June 30, 2024, there were no changes in internal control over financial reporting that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

5.

Discussion of operations

This section contains forward-looking statements, including those with respect to mobile phone average revenue per subscriber per month (ARPU) growth, products and services trends regarding loading and retention spending, equipment margins, subscriber growth and various future trends. There can be no assurance that we have accurately identified these trends based on past results or that these trends will continue. See Caution regarding forward-looking statements at the beginning of this MD&A.

5.1

General

Operating segments are components of an entity that engage in business activities from which they earn revenues and incur expenses (including revenues and expenses related to transactions with the other component(s)), the operations of which can be clearly distinguished and for which the operating results, and in particular, Adjusted EBITDA, are regularly reviewed by a chief operating decision-maker to make resource allocation decisions and to assess performance. We have embarked upon the modification of our internal and external reporting processes, systems and internal controls arising from the acquisition and ongoing integration of LifeWorks, and correspondingly we are assessing our segmented reporting structure. Segmented information in Note 5 of the interim consolidated financial statements is regularly reported to our Chief Executive Officer (CEO) (our chief operating decision-maker).

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Page 19 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

The TELUS technology solutions (TTech) segment includes: network revenues and equipment sales arising from mobile technologies; data revenues (which include internet protocol; television; hosting, managed information technology and cloud-based services; and home and business security); healthcare services, software and technology solutions (including employee and family assistance programs and benefits administration); agriculture and consumer goods services (software, data management and data analytics-driven smart-food chain and consumer goods technologies); voice and other telecommunications services revenues; and equipment sales.

The TELUS digital experience segment (TELUS Digital) (formerly the digitally-led customer experiences – TELUS International (DLCX) segment), which has the U.S. dollar as its primary functional currency, is comprised of digital customer experience and digital-enablement transformation solutions, including artificial intelligence (AI) and content management, provided by our TELUS International (Cda) Inc. subsidiary.    

5.2

Summary of consolidated quarterly results and trends

Summary of quarterly results

($ millions, except per share amounts)

    

2024 Q2

    

2024 Q1

    

2023 Q4

    

2023 Q3

    

2023 Q2

    

2023 Q1

    

2022 Q4

    

2022 Q3

Operating revenues and other income

 

4,974

4,932

5,198

5,008

4,946

4,964

5,058

 

4,671

Operating expenses

 

  

 

Goods and services purchased1

 

1,825

1,810

2,086

1,858

1,790

1,803

2,082

 

1,794

Employee benefits expense1

 

1,473

1,484

1,407

1,633

1,568

1,540

1,378

 

1,231

Depreciation and amortization

 

994

1,063

1,041

1,000

1,006

1,022

929

 

850

Total operating expenses

 

4,292

4,357

4,534

4,491

4,364

4,365

4,389

 

3,875

Operating income

 

682

575

664

517

582

599

669

 

796

Financing costs

 

382

394

278

352

323

320

322

 

34

Income before income taxes

 

300

181

386

165

259

279

347

 

762

Income taxes

 

79

41

76

28

63

55

82

 

211

Net income

 

221

140

310

137

196

224

265

 

551

Net income attributable to Common Shares

 

228

127

288

136

200

217

248

 

514

Net income per Common Share:

 

  

 

Basic earnings per share (EPS)

 

0.15

0.09

0.20

0.09

0.14

0.15

0.17

 

0.37

Adjusted basic EPS2

 

0.25

0.26

0.24

0.25

0.19

0.27

0.24

 

0.34

Diluted EPS

 

0.15

0.09

0.20

0.09

0.14

0.15

0.17

 

0.37

Dividends declared per Common Share

 

0.3891

0.3761

0.3761

0.3636

0.3636

0.3511

0.3511

 

0.3386

Additional information:

 

  

 

EBITDA

 

1,676

1,638

1,705

1,517

1,588

1,621

1,598

 

1,646

Restructuring and other costs

 

121

218

140

303

115

159

94

 

78

Other equity losses (income) related to real estate joint ventures

 

2

(1)

(3)

 

Adjusted EBITDA

 

1,797

1,856

1,847

1,820

1,703

1,779

1,689

 

1,724

Cash provided by operating activities

 

1,388

950

1,314

1,307

1,117

761

1,126

 

1,300

Free cash flow

 

478

396

590

355

279

535

323

 

331

1 Goods and services purchased and Employee benefits expense amounts include restructuring and other costs.
2 See Section 11.1 Non-GAAP and other specified financial measures.

Trends

For further discussion of trends related to revenues, EBITDA and Adjusted EBITDA, see Section 5.4 TELUS technology solutions segment and Section 5.5 TELUS digital experience segment.

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Page 20 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

The trend of year-over-year increases in Depreciation and amortization reflects the addition of capital assets acquired in business acquisitions; growth in capital assets in support of the expansion of our broadband footprint, including our generational investment to connect homes and businesses to TELUS PureFibre® and 5G technology coverage; and successful internet, TV and security subscriber loading. Investments in our fibre-optic technology also support our technology strategy to improve network coverage and capacity, including the ongoing build-out of our 5G network.

The trend of general year-over-year increases in Financing costs reflects greater long-term debt outstanding and increases in effective interest rates attributable to both floating-rate debt and recent fixed-rate issuances, mainly associated with our investments in spectrum and fibre technology, as well as business acquisitions. Financing costs are net of capitalized interest related to spectrum licences acquired during the 3500 MHz spectrum auction in 2021 and during the 3800 MHz spectrum auction in 2023. Financing costs also include Interest accretion on provisions (asset retirement obligations and written put options) and Employee defined benefit plans net interest. Additionally, for the eight periods shown, Financing costs include varying amounts of foreign exchange gains or losses, varying amounts of interest income and, effective for the second quarter of 2022, unrealized changes in virtual power purchase agreements forward element, which contributed to income up to the third quarter of 2022 and to losses thereafter.

5.3

Consolidated operations

The following is a discussion of our consolidated financial performance. Segment information in Note 5 of the interim consolidated financial statements is regularly reported to our CEO. We discuss the performance of our segments in Section 5.4 TELUS technology solutions segment and Section 5.5 TELUS digital experience segment.

In our news release dated August 2, 2024, available on SEDAR+ at sedarplus.com and on EDGAR at sec.gov, our full-year outlook for 2024 was updated.

Operating revenues

Three-month periods ended June 30

Six-month periods ended June 30

 

($ in millions)

    

2024

    

2023

    

Change

  

2024

    

2023

    

Change

 

Operating revenues

 

  

 

  

 

  

 

  

 

  

 

  

Service

 

4,342

 

4,358

 

(0.4)

%  

8,671

 

8,703

 

(0.4)

%

Equipment

 

558

 

576

 

(3.1)

%  

1,095

 

1,156

 

(5.3)

%

Operating revenues (arising from contracts with customers)

 

4,900

 

4,934

 

(0.7)

%  

9,766

 

9,859

 

(0.9)

%

Other income

 

74

 

12

 

n/m

140

 

51

 

n/m

Operating revenues and other income

 

4,974

 

4,946

 

0.6

%  

9,906

 

9,910

 

0.0

%

Consolidated Operating revenues and other income increased by $28 million in the second quarter of 2024 and decreased by $4 million in the first six months of 2024.

Service revenues decreased by $16 million in the second quarter of 2024 largely due to: (i) lower external revenues in the TELUS digital experience segment primarily attributable to lower revenues reflecting macroeconomic conditions; and (ii) declines in TV and fixed legacy voice services revenues due to technological substitution. These factors were partly offset by: (i) higher revenue from mobile network, residential internet and security services, driven largely by subscriber growth; (ii) higher organic growth across multiple lines of business in health services; and (iii) higher agriculture and consumer goods service revenues related to business acquisitions and improving organic growth across certain lines of business in agriculture services. In the first six months of 2024, Service revenues decreased by $32 million due to the same drivers impacting the second quarter of 2024, however they were partially offset by growth in managed, unmanaged and other fixed data services to new and existing business customers in the first quarter of 2024.
Equipment revenues decreased by $18 million in the second quarter of 2024 and $61 million in the first six months of 2024, largely driven by lower mobile equipment revenues due to a reduction in contracted volumes and lower fixed business premises equipment sales, partly offset by higher-value smartphones in the sales mix.

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Page 21 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Other income increased by $62 million in the second quarter of 2024 and $89 million in the first six months of 2024, largely due to higher reversals of provisions related to business combinations compared to the prior year, and gains on real estate projects resulting from our fibre build and copper decommissioning program.

Operating expenses

Three-month periods ended June 30

Six-month periods ended June 30

 

($ in millions)

    

2024

    

2023

    

Change

  

2024

    

2023

    

Change

 

Goods and services purchased

 

1,825

 

1,790

 

2.0

%  

3,635

 

3,593

 

1.2

%

Employee benefits expense

 

1,473

 

1,568

 

(6.1)

%  

2,957

 

3,108

 

(4.9)

%

Depreciation

 

608

 

598

 

1.7

%  

1,298

 

1,238

 

4.8

%

Amortization of intangible assets

 

386

 

408

 

(5.4)

%  

759

 

790

 

(3.9)

%

Operating expenses

 

4,292

 

4,364

 

(1.6)

%  

8,649

 

8,729

 

(0.9)

%

Consolidated operating expenses decreased by $72 million in the second quarter of 2024 and $80 million in the first six months of 2024. See Adjusted EBITDA below for further details.

Depreciation increased by $10 million in the second quarter of 2024 and $60 million in the first six months of 2024, primarily due to higher depreciation on network leases and increased real estate rationalization.
Amortization of intangible assets decreased by $22 million in the second quarter of 2024 and $31 million in the first six months of 2024, primarily due to write-offs of software assets in the prior year largely driven by changes in business strategy.

Operating income

Three-month periods ended June 30

Six-month periods ended June 30

 

($ in millions)

    

2024

    

2023

    

Change

2024

    

2023

    

Change

 

TTech EBITDA1 (See Section 5.4)

 

1,522

 

1,457

 

4.4

%  

2,973

 

2,910

 

2.1

%

TELUS Digital EBITDA1 (See Section 5.5)

 

166

 

131

 

27.4

%  

363

 

299

 

21.7

%

Eliminations2

(12)

n/m

(22)

n/m

EBITDA

 

1,676

 

1,588

 

5.5

%  

3,314

 

3,209

 

3.3

%

Depreciation and amortization (discussed above)

 

(994)

 

(1,006)

 

(1.2)

%  

(2,057)

 

(2,028)

 

1.4

%

Operating income (consolidated earnings before interest and income taxes (EBIT))

 

682

 

582

 

17.2

%  

1,257

 

1,181

 

6.4

%

1 See Section 11.1 Non-GAAP and other specified financial measures.
2 See Intersegment revenues in Section 5.5 for additional details.

Operating income increased by $100 million in the second quarter of 2024 and $76 million in the first six months of 2024, while EBITDA increased by $88 million in the second quarter of 2024 and $105 million in the first six months of 2024. As a partial offset to the growth drivers discussed within Adjusted EBITDA below, EBITDA also reflects higher restructuring and other costs of $6 million in the second quarter of 2024 and $65 million in the first six months of 2024, primarily related to cost efficiency and effectiveness programs, including workforce reductions and real estate rationalization. These were partly offset by one-time amounts recorded in the first six months of 2023 of $68 million for the ratification of the new collective agreement between the Telecommunications Workers Union, United Steelworkers Local 1944 (TWU) and ourselves.

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Page 22 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Adjusted EBITDA

Three-month periods ended June 30

Six-month periods ended June 30

 

($ in millions)

    

2024

    

2023

    

Change

  

2024

    

2023

    

Change

 

TTech Adjusted EBITDA1 (See Section 5.4)

 

1,631

 

1,551

 

5.1

%  

3,290

 

3,144

 

4.6

%

TELUS Digital Adjusted EBITDA1,2 (See Section 5.5)

 

178

 

152

 

17.6

%  

385

 

338

 

14.1

%

Eliminations3

(12)

n/m

(22)

n/m

Adjusted EBITDA1

 

1,797

 

1,703

 

5.6

%  

3,653

 

3,482

 

4.9

%

1 See Section 11.1 Non-GAAP and other specified financial measures.
2 For certain financial metrics, there are definitional differences between TELUS and TELUS Digital reporting. These differences largely arise from TELUS Digital adopting definitions consistent with practice in its industry.
3 See Intersegment revenues in Section 5.5 for additional details.

Adjusted EBITDA increased by $94 million or 5.6% in the second quarter of 2024, reflecting: (i) broad-based cost reduction efforts, including workforce reductions, synergies achieved between LifeWorks and our legacy health business, and an increase in TTech outsourcing to TELUS Digital resulting in competitive benefits given the lower cost structure in TELUS Digital, as well as savings in marketing, discretionary and administrative costs; (ii) mobile network, residential internet and security subscriber growth; (iii) higher gains in other income; and (iv) growth in health services revenue. These factors were partly offset by: (i) lower mobile phone ARPU; (ii) merit-based compensation increases; (iii) lower operational growth in TELUS Digital excluding other income from lower operating revenues from external clients and higher share-based compensation expense; (iv) higher network operations costs; (v) declining TV and fixed legacy voice margins; (vi) lower mobile equipment margins; (vii) higher bad debt expense; and (viii) higher costs related to the scaling of our digital capabilities, inclusive of increased subscription-based licenses and cloud usage costs. Adjusted EBITDA increased by $171 million or 4.9% in the first six months of 2024, and was influenced by the same drivers impacting the second quarter of 2024, in addition to increases in managed, unmanaged and other fixed data services to new and existing business customers in the first quarter of 2024.

Financing costs

Three-month periods ended June 30

Six-month periods ended June 30

 

($ in millions)

    

2024

    

2023

    

Change

  

2024

    

2023

    

Change

 

Interest on long-term debt, excluding lease liabilities – gross

 

298

 

270

 

10.4

%  

595

 

533

 

11.6

%

Interest on long-term debt, excluding lease liabilities – capitalized

 

(4)

 

(1)

 

n/m

(4)

 

(3)

 

33.3

%

Interest on lease liabilities

 

40

 

31

 

29.0

%  

80

 

59

 

35.6

%

Interest on short-term borrowings and other

 

9

 

9

 

%

10

 

12

 

(16.7)

%

Interest accretion on provisions

 

7

 

7

 

%  

15

 

15

 

%

Interest expense

 

350

 

316

 

10.8

%  

696

 

616

 

13.0

%

Employee defined benefit plans net interest

 

2

 

2

 

%  

4

 

4

 

%

Foreign exchange losses (gains)

 

3

 

 

n/m

(6)

 

4

 

n/m

Unrealized changes in virtual power purchase agreements forward element

 

37

 

7

 

n/m

 

103

 

26

 

n/m

Interest income

 

(10)

 

(2)

 

n/m

(21)

 

(7)

 

n/m

Financing costs

 

382

 

323

 

18.3

%

776

 

643

 

20.7

%

Graphic

Page 23 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Financing costs increased by $59 million in the second quarter of 2024 and $133 million in the first six months of 2024, mainly due to the following factors:

Interest expense increased by $34 million in the second quarter of 2024 and $80 million in the first six months of 2024, largely resulting from:
An increase in gross interest expense on long-term debt, excluding lease liabilities, of $28 million in second quarter of 2024 and $62 million in the first six months of 2024, primarily driven by an increase in average long-term debt balances outstanding, attributable in part to investments in spectrum and fibre technology, in addition to an increase in the effective interest rate. Our weighted average interest rate on long-term debt (excluding commercial paper, the revolving components of the TELUS International (Cda) Inc. credit facility, lease liabilities and other long-term debt) was 4.42% at June 30, 2024, compared to 4.19% one year earlier. (See Long-term debt issued and Redemptions and repayments of long-term debt in Section 7.4.)
Interest on lease liabilities increased by $9 million in the second quarter of 2024 and $21 million in the first six months of 2024, resulting from increases in both lease principal and the effective interest rate.
Unrealized changes in virtual power purchase agreements forward element represent the estimated unrealized amounts recorded from our virtual power purchase agreements (VPPAs) with renewable energy projects as of June 30, 2024. We have entered into VPPAs with renewable energy projects that develop solar and wind power facilities as part of our commitment to reduce our carbon footprint.

Income taxes

Three-month periods ended June 30

Six-month periods ended June 30

 

($ in millions, except tax rates)

    

2024

    

2023

    

Change

  

2024

    

2023

    

Change

 

Income taxes computed at applicable statutory rates (%)

 

23.8

 

24.2

 

(0.4)

pts.

23.5

 

23.3

 

0.2

pts.

Adjustments recognized in the current period for income taxes of prior periods (%)

 

(2.0)

 

(5.3)

 

3.3

pts.

(1.2)

 

(2.2)

 

1.0

pt.

Pillar Two global minimum tax (%)

pts.

0.2

0.2

pts.

(Non-taxable) non-deductible amounts, net (%)

 

1.3

 

0.8

 

0.5

pts. 

(1.6)

 

(1.3)

 

(0.3)

pts.

Withholding and other taxes (%)

4.0

0.8

3.2

pts.

4.0

1.7

2.3

pts.

Losses not recognized (%)

0.7

1.9

(1.2)

pts.

0.6

1.5

(0.9)

pts.

Foreign tax differential (%)

(0.7)

1.5

(2.2)

pts. 

(0.6)

(1.3)

0.7

pts. 

Other (%)

 

(0.8)

 

0.4

 

(1.2)

pts.

 

0.3

 

(0.3)

pts.

Effective tax rate (%)

 

26.3

 

24.3

 

2.0

pts.

24.9

 

22.0

 

2.9

pts.

Income taxes computed at applicable statutory rates

 

72

 

62

 

16.1

%  

113

 

125

 

(9.6)

%

Adjustments recognized in the current period for income taxes of prior periods

(6)

 

(13)

 

(53.8)

%  

(6)

 

(12)

 

(50.0)

%

Pillar Two global minimum tax

%

1

n/m

(Non-taxable) non-deductible amounts, net

 

4

 

2

 

100.0

%  

(7)

 

(7)

 

%

Withholding and other taxes

12

2

n/m

19

9

111.1

%

Losses not recognized

2

5

(60.0)

%

3

8

(62.5)

%

Foreign tax differential

(2)

4

n/m

(3)

(7)

(57.1)

%

Other

 

(3)

 

1

 

n/m

 

 

2

 

(100.0)

%

Income taxes

 

79

 

63

 

25.4

%  

120

 

118

 

1.7

%

Total income tax expense increased by $16 million in the second quarter of 2024 and $2 million in the first six months of 2024. The effective tax rate increased from 24.3% to 26.3% in the second quarter of 2024 and from 22.0% to 24.9% in the first six months of 2024, largely as a result of increased withholding and other taxes.

Graphic

Page 24 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Comprehensive income

Three-month periods ended June 30

Six-month periods ended June 30

 

($ in millions)

    

2024

    

2023

    

Change

  

2024

    

2023

    

Change

Net income

 

221

 

196

 

12.8

%  

361

 

420

 

(14.0)

%

Other comprehensive income (net of income taxes):

Items that may be subsequently reclassified to income

 

(10)

 

(82)

 

(87.8)

%

73

 

(70)

 

n/m

Items never subsequently reclassified to income

 

12

 

1

 

n/m

48

 

(9)

 

n/m

Comprehensive income

 

223

 

115

 

93.9

%  

482

 

341

 

41.3

%

Comprehensive income increased by $108 million in the second quarter of 2024, primarily as a result of foreign currency translation adjustments arising from translating financial statements of foreign operations. Comprehensive income increased by $141 million in the first six months of 2024, driven by foreign currency translation adjustments arising from translating financial statements of foreign operations, the change in unrealized fair value of derivatives designated as cash flow hedges and employee defined benefit plan re-measurement amounts, partly offset by the decrease in Net income. Items that may subsequently be reclassified to income include changes in the unrealized fair value of derivatives designated as cash flow hedges and foreign currency translation adjustments arising from translating financial statements of foreign operations. Items never subsequently reclassified to income include employee defined benefit plans re-measurement amounts and changes in measurement of investment financial assets.

5.4

TELUS technology solutions segment

TTech trends and seasonality

The historical trend over the past eight quarters in mobile network revenue improvement primarily reflects growth in our mobile phone subscriber base, as well as an increase in Internet of Things (IoT) connections. Domestic ARPU declines were largely attributable to larger allotments of data for a given price point, as well as more aggressive retail pricing, which has persisted since the second quarter of 2023.

Mobile equipment revenues have been growing largely as a result of the impact of higher-value smartphones in the sales mix. As a partial offset, sales volumes of mobile devices have been slowly declining, attributable to improvements in durability and increases in cost that are causing customers to defer upgrades and increase adopting bring-your-own-device (BYOD) plans. We continue to offer certified pre-owned devices and our Bring-It-Back® program to provide customers with alternative options for handset upgrades, at the same time contributing to a circular economy.

Our spectrum investments and capital expenditures in network improvements increase capacity, reliability and coverage, allowing us to grow revenue through net additions of new mobile phone and connected device subscribers. Growth in our mobile phone subscriber base is attributable to: (i) industry-leading product offerings with continuous improvements in the speed, performance and reliability of our network, coupled with our enhanced digital capabilities; (ii) the success of our promotions, including our bundling of mobility and home services; (iii) our ability to attract a larger proportion of the growing population driven by immigration, and changing demographics such as an increasing number of customers with multiple devices; and (iv) our relatively low churn rate, which reflects our customers first efforts and upgrade volume programs.

Our connected device subscriber base has been growing, primarily in response to our expanded IoT offerings across various industries, including transportation, healthcare, smart buildings and smart cities, energy, retail and agriculture. Our investments in network infrastructure and the expansion of our IoT product portfolio have also allowed us to provide reliable and scalable IoT solutions to our customers.

Graphic

Page 25 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Growth in our internet subscriber base has been supported by our continued investments in building out our fibre-optic infrastructure, as well as the benefits of our relatively low customer churn rate. Excluding the first quarter 2024 adjustment to remove Pik TV subscribers, our TV subscribers have increased, reflecting net subscriber additions in response to our diverse and flexible product offerings catered towards the changing needs of our consumers. Growth in our security subscriber base is accelerating as a result of organic growth and bundling of mobility and home services. Adoption increases our services per home and positively impacts churn for most services, supported by the effectiveness of our self-install and virtual-install models. Residential voice subscriber losses have remained low, as a result of the success of our bundled services and lower-priced offerings, as well as effective retention efforts to mitigate the ongoing substitution to mobile and internet-based services.

The trend of moderating fixed data services revenue growth is attributable to the growth in our internet and security subscriber bases, bolstered by sustained demand for faster internet speeds and larger bandwidth, as well as home and business security offerings and other advanced applications, which are enabled by investments in our fibre-optic footprint. The trend of declining TV revenues and fixed voice revenues is a result of technological substitution and intensification of competition. However, we are mitigating this trend with our bundled product and lower-priced offerings, product diversification and effective retention efforts. The migration of business product and service offerings to IP platforms and the entry of new competitors have yielded inherently lower margins compared to some legacy business product and service offerings. However, we are continually refining and diversifying our innovative portfolio of business offerings.

The trend of growth in health services revenues has been propelled by the acquisition of LifeWorks in the third quarter of 2022, as well as organic growth in our existing health offerings, which include virtual care, virtual and conventional pharmacy solutions, collaborative health records, health benefits management, personal health monitoring solutions, and employee and family assistance programs and benefits administration. The LifeWorks acquisition immediately enabled our health services business to expand on a global scale through long-standing corporate relationships, with notable areas of focus in employee health and wellness programs, mental and physical health solutions, pensions and benefits management, and retirement solutions. Our diversified virtual care offerings continue to grow to meet the healthcare needs of Canadians and enable better health outcomes, including the accelerated adoption of virtual consultations, which is reflected in the growing number of virtual care members. The growing number of lives covered is largely driven by the expansion of our employee and family assistance programs.

The trend of declining agriculture and consumer goods services is attributable to macroeconomic headwinds generating customer churn, hampering subscription growth and limiting the sales funnel. However, with our global team and cloud-based solutions, we are able to service our diverse client base, including growers, producers, agronomists, advisors, processors and retailers, by enabling more effective and agile decision-making that can address changing consumer demands, improve profitability and generate a better flow of information across the value chain. This improves the safety and sustainability of our outputs and drives efficiencies in the way we produce, distribute and consume food and consumer goods. We also acquired Proagrica® in the first quarter of 2024 to meet the growing demand for digital solutions in the agriculture industry.

TTech operating indicators

At June 30

    

2024

    

2023

    

Change

 

Subscriber connections (thousands):

 

  

 

  

 

  

Mobile phone1

 

9,947

 

9,515

 

4.5

%

Connected device

 

3,376

 

2,732

 

23.6

%

Internet

 

2,689

 

2,553

 

5.3

%

TV2

 

1,341

 

1,351

 

(0.7)

%

Security

 

1,098

 

1,015

 

8.2

%

Residential voice

 

1,049

 

1,080

 

(2.9)

%

Total telecom subscriber connections

 

19,500

 

18,246

 

6.9

%

LTE population coverage3 (millions)

 

36.7

 

36.7

 

%

5G population coverage3 (millions)

 

32.0

 

31.0

 

3.2

%

Graphic

Page 26 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Three-month periods ended June 30

Six-month periods ended June 30

 

2024

2023

Change

2024

2023

Change

 

Mobile phone gross additions (thousands)

    

415

    

376

    

10.4

%  

791

    

676

    

17.0

%

Subscriber connection net additions (losses) (thousands):

 

  

 

  

 

  

 

 

  

 

  

Mobile phone

 

101

 

110

 

(8.2)

%  

146

 

157

 

(7.0)

%

Connected device

 

161

 

124

 

29.8

%  

262

 

182

 

44.0

%

Internet

 

33

 

35

 

(5.7)

%  

63

 

70

 

(10.0)

%

TV

 

25

 

17

 

47.1

%  

44

 

26

 

69.2

%

Security

 

20

 

15

 

33.3

%  

42

 

37

 

13.5

%

Residential voice

 

(8)

 

(8)

 

%  

(16)

 

(16)

 

%

Total telecom subscriber connection net additions

 

332

 

293

 

13.3

%  

541

 

456

 

18.6

%

Mobile phone ARPU, per month1,4 ($)

 

58.49

 

60.56

 

(3.4)

%  

58.90

 

60.47

 

(2.6)

%

Mobile phone churn, per month1,5 (%)

 

1.07

 

0.94

 

0.13

pts.

1.10

 

0.92

 

0.18

pts.

Health services (millions)

At June 30

    

2024

    

2023

    

Change

 

Healthcare lives covered

 

75.1

 

68.3

 

10.0

%

Virtual care members

 

6.3

 

5.3

 

18.9

%

Three-month periods ended June 30

Six-month periods ended June 30

 

2024

2023

Change

2024

2023

Change

 

Digital health transactions

    

163.3

    

152.9

    

6.8

%  

322.3

    

301.8

    

6.8

%

1 Effective for the first quarter of 2024, with retrospective application to January 1, 2023, we reduced our mobile phone subscriber base by 283,000 subscribers to remove a subset of our public services customers that are now subject to dynamic pricing auction models. We believe adjusting our base for these low-margin customers provides a more meaningful reflection of the underlying performance of our mobile phone business and our focus on profitable growth. As a result of this change, associated operating statistics (ARPU and churn) have also been adjusted.
2 Effective January 1, 2024, on a prospective basis, we adjusted our TV subscriber base to remove 97,000 subscribers as we have ceased marketing our Pik TV product.
3 Including network access agreements with other Canadian carriers.
4 This is an other specified financial measure. See Section 11.1 Non-GAAP and other specified financial measures. This is an industry measure useful in assessing operating performance of a mobile products and services company, but is not a measure defined under IFRS-IASB.
5 See Section 11.2 Operating indicators.
Mobile phone gross additions were 415,000 in the second quarter of 2024 and 791,000 in the first six months of 2024, reflecting increases 39,000 for the quarter and 115,000 for the six-month period. These increases were driven by greater promotional activity, our shift to digital loading, and growth in the Canadian population.
Our mobile phone churn rate was 1.07% in the second quarter of 2024 and 1.10% in the first six months of 2024, compared to 0.94% in the second quarter of 2023 and 0.92% in the first six months of 2023. These churn rates increased largely as a result of customer switching decisions in response to more aggressive marketing and promotional pricing. These factors have been partly mitigated by our continued focus on customer retention through our industry-leading service and network quality, along with successful promotions and bundled offerings.
Mobile phone net additions were 101,000 in the second quarter of 2024 and 146,000 in the first six months of 2024, reflecting decreases of 9,000 for the quarter and 11,000 for the six-month period, driven by a higher mobile phone churn rate, partially offset by higher mobile phone gross additions.

Graphic

Page 27 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Mobile phone ARPU was $58.49 in the second quarter of 2024 and $58.90 in the first six months of 2024, reflecting decreases of $2.07 or 3.4% for the quarter and $1.57 or 2.6% for the six-month period. These decreases were attributable to the adoption of base rate plans with lower prices in response to more aggressive marketing and promotional pricing targeting both new and existing customers, and a decline in overage and roaming revenues, partly offset by higher IoT revenue. We continue to see increasing adoption of unlimited data and Canada-U.S. plans which provide higher and more stable ARPU on a monthly basis while also giving customers cost certainty in lower roaming fees to the U.S. and lower data overage fees, respectively.
Connected device net additions were 161,000 in the second quarter of 2024 and 262,000 in the first six months of 2024, reflecting increases of 37,000 for the quarter and 80,000 for the six-month period, attributable to growth in IoT connections from customers in the transportation, smart buildings and healthcare industries.
Internet net additions were 33,000 in the second quarter of 2024 and 63,000 in the first six months of 2024, reflecting decreases of 2,000 for the quarter and 7,000 for the six-month period. These decreases were attributable to a higher churn rate due to macroeconomic and competitive pressures that have continued to impact consumer purchasing decisions, partly offset by our success in driving strong gross additions through robust sales strategies.
TV net additions were 25,000 in the second quarter of 2024 and 44,000 in the first six months of 2024, reflecting increases of 8,000 for the quarter and 18,000 for the six-month period, attributable to our diverse offerings catered towards the changing needs of our consumers, partly offset by a higher churn rate due to the same factors as internet net additions.
Security net additions were 20,000 in the second quarter of 2024 and 42,000 in the first six months of 2024, reflecting increases of 5,000 for both the quarter and six-month period. These increases were attributable to higher demand for our bundled offerings and diverse suite of products and services, partly offset by a higher churn rate due to the same factors as internet net additions.
Residential voice net losses were 8,000 in the second quarter of 2024 and 16,000 in the first six months of 2024, consistent with the prior year.
Healthcare lives covered were 75.1 million as of the end of the second quarter of 2024, an increase of 6.8 million over the past 12 months, mainly reflecting robust growth in our employee and family assistance programs from both new and existing clients across all of our regions, in addition to continued demand for virtual solutions.
Virtual care members were 6.3 million as of the end of the second quarter of 2024, an increase of 1.0 million over the past 12 months, attributable to the continued adoption of virtual solutions that keep Canadians and others safely connected to health and wellness care.
Digital health transactions were 163.3 million in the second quarter of 2024 and 322.3 million in the first six months of 2024, reflecting increases of 10.4 million for the quarter and 20.5 million for the six-month period, largely driven by increased paid exchange of healthcare data between our health benefits management system and care providers resulting from higher patient demand for elective health services.

Graphic

Page 28 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Operating revenues and other income – TTech segment

Three-month periods ended June 30

Six-month periods ended June 30

 

($ in millions)

2024

2023

Change

2024

2023

Change

 

Mobile network revenue

    

1,734

    

1,718

    

0.9

%  

3,480

    

3,415

    

1.9

%

Mobile equipment and other service revenues

 

503

 

519

 

(3.1)

%  

984

 

1,036

 

(5.0)

%

Fixed data services1

 

1,158

 

1,146

 

1.0

%  

2,317

 

2,274

 

1.9

%

Fixed voice services

 

178

 

190

 

(6.3)

%  

357

 

382

 

(6.5)

%

Fixed equipment and other service revenues

 

125

 

131

 

(4.6)

%  

242

 

259

 

(6.6)

%

Health services

 

445

 

428

 

4.0

%

865

 

851

 

1.6

%

Agriculture and consumer goods services

 

91

 

79

 

15.2

%  

173

 

163

 

6.1

%

Operating revenues (arising from contracts with customers)

 

4,234

 

4,211

 

0.5

%  

8,418

 

8,380

 

0.5

%

Other income

 

31

 

12

 

n/m

58

 

51

 

13.7

%

External Operating revenues and other income

 

4,265

 

4,223

 

1.0

%  

8,476

 

8,431

 

0.5

%

Intersegment revenues

 

3

 

4

 

(25.0)

%  

6

 

8

 

(25.0)

%

TTech Operating revenues and other income

 

4,268

 

4,227

 

1.0

%  

8,482

 

8,439

 

0.5

%

1

Excludes health services and agriculture and consumer goods services.

TTech Operating revenues and other income increased by $41 million in the second quarter of 2024 and $43 million in the first six months of 2024.

Mobile network revenue increased by $16 million or 0.9% in the second quarter of 2024 and $65 million or 1.9% in the first six months of 2024, largely due to growth in our mobile phone and connected device subscriber base, partly offset by lower mobile phone ARPU.

Mobile equipment and other service revenues decreased by $16 million in the second quarter of 2024 and $52 million in the first six months of 2024, due to a reduction in contracted volumes attributable to our efforts to match only on profitable offers due to aggressive promotional activity, in addition to the growing number of customers taking advantage of BYOD offerings. These were partly offset by the impact of higher-value smartphones in the sales mix.

Fixed data services revenues increased by $12 million in the second quarter of 2024, driven by an increase in our internet, security and TV subscribers. Our revenue per internet customer remained consistent with the prior year, while fixed data services growth was partially offset by lower TV revenue per customer, reflecting an increased mix of customers selecting smaller TV combination packages and technological substitution, as well as lower security revenue per customer reflecting increased demand for inherently lower-ARPU home automation services. In the first six months of 2024, fixed data services revenues increased by $43 million due to the same factors described for the quarter, in addition to growth in managed, unmanaged and other services to new and existing business customers.

Fixed voice services revenues decreased by $12 million in the second quarter of 2024 and $25 million in the first six months of 2024, reflecting the ongoing decline in legacy voice revenues as a result of technological substitution and price plan changes. Declines were partly mitigated by the success of our bundled product offerings, our retention efforts, and the migration from legacy to IP services offerings.

Fixed equipment and other service revenues decreased by $6 million in the second quarter of 2024 and $17 million in the first six months of 2024, largely due to a reduction in business premises equipment sales, as equipment sales tend to be more one-time in nature.

Health services revenues increased by $17 million in the second quarter of 2024 driven by growth from pharmacy management software upgrades, virtual pharmacy sales, TELUS Health MyCare, employee assistance programs and increased demand for health benefits management services reflected by higher digital health transactions. Health services revenues increased by $14 million in the first six months of 2024, driven by the same factors described above for the quarter, partly offset by customer churn outpacing the growth of new clients.

Graphic

Page 29 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Agriculture and consumer goods services revenues increased by $12 million in the second quarter of 2024 and $10 million in the first six months of 2024, primarily attributed to business acquisitions and improving organic growth across certain lines of business in agriculture services. This was partially tempered by an increase of agriculture customer churn and macroeconomic headwinds slowing down subscription growth and sales funnel opportunities.

Other income increased by $19 million in the second quarter of 2024, largely due to gains on real estate projects resulting from our fibre build and copper decommissioning program. In the first six months of 2024, Other income increased by $7 million, also due to gains on real estate projects resulting from our fibre build and copper decommissioning program, partly offset by the non-recurrence of net reversals of provisions related to business combinations in the prior year.

Intersegment revenues represent services provided to the TELUS Digital segment that are eliminated upon consolidation, together with the associated TELUS Digital expenses.

Direct contribution – TTech segment

Mobile products and services

Fixed products and services1

Total TTech

 

Three-month periods ended June 30 ($ in millions)

 

2024

 

2023

 

Change

 

2024

 

2023

 

Change

 

2024

 

2023

 

Change

Revenues

 

  

 

  

 

  

 

  

 

  

 

  

 

  

 

  

 

  

Service

 

1,758

 

1,748

 

0.6

%  

1,918

 

1,887

 

1.6

%  

3,676

 

3,635

 

1.1

%

Equipment

 

479

 

489

 

(2.0)

%  

79

 

87

 

(9.2)

%  

558

 

576

 

(3.1)

%

Operating revenues (arising from contracts with customers)

 

2,237

 

2,237

 

%  

1,997

 

1,974

 

1.2

%  

4,234

 

4,211

 

0.5

%

Expenses

 

  

 

  

 

  

 

  

 

  

 

  

 

  

 

  

 

  

Direct expenses

 

678

 

662

 

2.4

%  

657

 

671

 

(2.1)

%  

1,335

 

1,333

 

0.2

%

Direct contribution

 

1,559

 

1,575

 

(1.0)

%  

1,340

 

1,303

 

2.8

%  

2,899

 

2,878

 

0.7

%

Direct contribution – TTech segment

Mobile products and services

Fixed products and services1

Total TTech

 

Six-month periods ended June 30 ($ in millions)

    

2024

    

2023

    

Change

    

2024

    

2023

    

Change

    

2024

    

2023

    

Change

 

Revenues

 

  

 

  

 

  

 

  

 

  

 

  

 

  

 

  

 

  

Service

 

3,525

 

3,473

 

1.5

%  

3,798

 

3,751

 

1.3

%  

7,323

 

7,224

 

1.4

%

Equipment

 

939

 

978

 

(4.0)

%  

156

 

178

 

(12.4)

%  

1,095

 

1,156

 

(5.3)

%

Operating revenues (arising from contracts with customers)

 

4,464

 

4,451

 

0.3

%  

3,954

 

3,929

 

0.6

%  

8,418

 

8,380

 

0.5

%

Expenses

 

  

 

  

 

 

 

  

 

  

 

  

 

  

 

  

Direct expenses

 

1,334

 

1,318

 

1.2

%  

1,312

 

1,331

 

(1.4)

%  

2,646

 

2,649

 

(0.1)

%

Direct contribution

 

3,130

 

3,133

 

(0.1)

%  

2,642

 

2,598

 

1.7

%  

5,772

 

5,731

 

0.7

%

1 Includes health services and agriculture and consumer goods services.

The direct expenses included in the direct contribution calculations in the preceding tables represent components of the Goods and services purchased and Employee benefits expense totals included in the table below and have been calculated in accordance with the accounting policies used to prepare the totals presented in the financial statements. TTech direct contribution increased by $21 million or 0.7% in the second quarter of 2024 and $41 million or 0.7% in the first six months of 2024.

TTech mobile products and services direct contribution decreased by $16 million or 1.0% in the second quarter of 2024 and $3 million or 0.1% in the first six months of 2024, largely reflecting the impact of lower mobile phone ARPU, lower mobile equipment margin from lower contracted volume and increased competitor-driven discounting, and higher amortization of deferred commissions attributable to rising retail traffic in the current and prior periods. These were partly offset by mobile phone subscriber growth.

Graphic

Page 30 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

TTech fixed products and services direct contribution increased by $37 million or 2.8% in the second quarter of 2024, reflecting increased internet and security margins, driven by subscriber growth, and increased health and agriculture revenues. These were partly offset by declines in TV and legacy voice margins attributable to technological substitution. In the first six months of 2024, TTech fixed products and services direct contribution increased by $44 million or 1.7%, due to the same factors described for the quarter, in addition to higher business data margins.

Operating expenses – TTech segment

Three-month periods ended June 30

Six-month periods ended June 30

 

($ in millions)

2024

2023

Change

2024

2023

Change

 

Goods and services purchased1

    

1,883

    

1,820

    

3.5

%  

3,731

    

3,630

    

2.8

%

Employee benefits expense1

 

863

 

950

 

(9.2)

%  

1,778

 

1,899

 

(6.4)

%

TTech operating expenses

 

2,746

 

2,770

 

(0.9)

%  

5,509

 

5,529

 

(0.4)

%

1

Includes restructuring and other costs.

TTech operating expenses decreased by $24 million in the second quarter of 2024 and $20 million in the first six months of 2024. See TTech Adjusted EBITDA below for further details.

EBITDA – TTech segment

Three-month periods ended June 30

Six-month periods ended June 30

 

($ in millions, except margins)

    

2024

    

2023

    

Change

    

2024

    

2023

    

Change

 

EBITDA

 

1,522

 

1,457

 

4.4

%

2,973

 

2,910

 

2.1

%

Add restructuring and other costs included in EBITDA

 

109

 

94

 

n/m

 

317

 

235

 

n/m

Deduct other equity income related to real estate joint ventures

 

 

 

n/m

 

 

(1)

 

n/m

Adjusted EBITDA

 

1,631

 

1,551

 

5.1

%

3,290

 

3,144

 

4.6

%

EBITDA margin1 (%)

 

35.7

 

34.5

 

1.2

pts.

35.0

 

34.5

 

0.5

pts.

Adjusted EBITDA margin1 (%)

 

38.2

 

36.7

 

1.5

pts.

38.8

 

37.3

 

1.5

pts.

1

These are non-GAAP and other specified financial measures. See Section 11.1 Non-GAAP and other specified financial measures.

TTech EBITDA increased by $65 million or 4.4% in the second quarter of 2024 and $63 million or 2.1% in the first six months of 2024. As a partial offset to the growth drivers discussed within TTech Adjusted EBITDA below, EBITDA also reflects higher restructuring and other costs of $15 million in the second quarter of 2024 and $82 million in the first six months of 2024, primarily related to cost efficiency and effectiveness programs, inclusive of real estate rationalization. These were partly offset by one-time amounts recorded in the first six months of 2023 of $68 million for the ratification of the new collective agreement between the TWU and ourselves.

TTech Adjusted EBITDA increased by $80 million or 5.1% in the second quarter of 2024 reflecting: (i) broad-based cost reduction efforts, including workforce reductions, synergies achieved between LifeWorks and our legacy health business, and an increase in TTech outsourcing to TELUS Digital resulting in competitive benefits given the lower cost structure in TELUS Digital, as well as savings in marketing, discretionary and administrative costs; (ii) mobile network, residential internet and security subscriber growth; (iii) higher gains in other income; and (iv) growth in health services revenue. These factors were partially offset by: (i) lower mobile phone ARPU; (ii) merit-based compensation increases; (iii) higher network operations costs; (iv) declining TV and fixed legacy voice margins; (v) lower mobile equipment margins; (vi) higher bad debt expense; and (vii) higher costs related to the scaling of our digital capabilities, inclusive of increased subscription-based licenses and cloud usage costs. In the first six months of 2024, TTech Adjusted EBITDA increased by $146 million or 4.6%, due to the same drivers impacting the second quarter of 2024, in addition to growth in managed, unmanaged and other fixed data services to new and existing business customers in the first quarter of 2024.

Graphic

Page 31 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

TTech Adjusted EBITDA margin was 1.5 percentage points higher in both the second quarter and first six months of 2024. This improvement was largely driven by our broad-based cost efficiency and effectiveness programs as described above, alongside higher gains on real estate projects resulting from our fibre build and copper decommissioning program.

Adjusted EBITDA less capital expenditures – TTech segment

    

Three-month periods ended June 30

    

Six-month periods ended June 30

 

($ in millions)

    

2024

    

2023

    

Change

2024

    

2023

    

Change

 

Adjusted EBITDA

1,631

 

1,551

 

5.1

%  

3,290

 

3,144

 

4.6

%

Capital expenditures

(663)

 

(773)

 

(14.2)

%  

(1,370)

 

(1,466)

 

(6.5)

%

Adjusted EBITDA less capital expenditures1

968

 

778

 

24.4

%  

1,920

 

1,678

 

14.4

%

1

See Section 11.1 Non-GAAP and other specified financial measures.

TTech Adjusted EBITDA less capital expenditures increased by $190 million in the second quarter of 2024 and $242 million in the first six months of 2024. See Section 7.3 for further discussion on capital expenditures.

EBIT – TTech segment

Three-month periods ended June 30

Six-month periods ended June 30

 

($ in millions)

    

2024

    

2023

    

Change

2024

    

2023

    

Change

 

EBITDA

 

1,522

 

1,457

 

4.4

%  

2,973

 

2,910

 

2.1

%

Depreciation

 

(559)

 

(553)

 

1.1

%  

(1,203)

 

(1,150)

 

4.6

%

Amortization of intangible assets

 

(325)

 

(344)

 

(5.5)

%  

(638)

 

(664)

 

(3.9)

%

EBIT1

 

638

 

560

 

13.9

%  

1,132

 

1,096

 

3.3

%

1

See Section 11.1 Non-GAAP and other specified financial measures.

Tech EBIT increased by $78 million in the second quarter of 2024 and $36 million in the first six months of 2024, in line with the increases in EBITDA.

5.5

TELUS digital experience segment

TELUS Digital trends

The historical trend over the past eight quarters in TELUS Digital revenue reflects changes in service volume demand from our existing clients, services provided to new clients, and growth from acquisitions, including our acquisition of WillowTree on January 3, 2023. During the first six months of 2024, we continued to experience a reduction in service volume demand, which became more pronounced beginning in the second quarter of 2023, from some of our larger technology clients that was more significant than expected, particularly in Europe. At the same time, several of our key clients also began to reduce their costs, which resulted in delays and near-term reductions in spending commitments.

Goods and services purchased and Employee benefits expense increased, reflecting: (i) the expansion of our TELUS Digital team member base to meet the growing service volume demand from both existing and new customers, including those arising from our acquisition of WillowTree; (ii) higher average salaries and wages over time; (iii) cost efficiency programs; (iv) changes in external labour requirements to support the growth in our digital services business; (v) changes in our crowdsourced-enabled workforce to support our AI business; (vi) increases in our software licensing costs associated with our growing team member base; and (vii) increases in administrative expenses and facility costs to support overall business growth and acquisitions. Beginning in the second quarter of 2023, Employee benefits expense was positively impacted by employee-related cost efficiency initiatives resulting in decreases in our team member count in response to the reduction in service volume demand from some clients, a favourable mix of labour sourced from lower-cost jurisdictions, and adjustments to performance-based variable compensation expenses.

Graphic

Page 32 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Depreciation and amortization have generally increased in line with the growth in our capital assets to support the expansion of our delivery sites required to serve customer demand, and growth in intangible assets recognized in connection with our business acquisitions, including our acquisition of WillowTree, which were partially offset by timing of full depreciation or amortization of capital assets.

TELUS Digital operating indicators

Three-month periods ended June 30

Six-month periods ended June 30

 

($ in millions)

    

2024

    

2023

    

Change

2024

    

2023

    

Change

 

Operating revenues by industry vertical

 

  

 

  

 

  

 

  

 

  

 

  

Tech and games

 

377

 

399

 

(5.5)

%  

751

 

787

 

(4.6)

%

Communications and media

 

216

 

211

 

2.4

%  

432

 

418

 

3.3

%

eCommerce and fintech

 

89

 

89

 

%  

181

 

196

 

(7.7)

%

Healthcare

64

50

28.0

%

130

104

25.0

%

Banking, financial services and insurance

 

53

 

50

 

6.0

%  

102

 

110

 

(7.3)

%

All others1

 

94

 

97

 

(3.1)

%  

182

 

209

 

(12.9)

%

 

893

 

896

 

(0.3)

%  

1,778

 

1,824

 

(2.5)

%

Operating revenues by geographic region

 

  

 

  

 

  

 

  

 

  

 

  

Europe

 

255

 

279

 

(8.6)

%  

519

 

570

 

(8.9)

%

North America

 

247

 

254

 

(2.8)

%  

500

 

538

 

(7.1)

%

Asia-Pacific

 

218

 

211

 

3.3

%  

424

 

421

 

0.7

%

Central America and others2

 

173

 

152

 

13.8

%  

335

 

295

 

13.6

%

 

893

 

896

 

(0.3)

%  

1,778

 

1,824

 

(2.5)

%

1

All others includes, among others, travel and hospitality, energy and utilities, retail and consumer packaged goods industry verticals.

2

Others includes South America and Africa geographic regions.

Across all of our verticals, the reported rates of revenue growth were positively impacted by the strengthening of both the U.S. dollar and the European euro against the Canadian dollar compared to the same periods in the prior year.

Revenue from our tech and games industry vertical decreased by $22 million in the second quarter of 2024 and $36 million in the first six months of 2024, primarily due to lower revenue from a leading social media client and certain other technology clients, partially offset by growth in revenue from Google and other clients within this industry vertical. Revenue from our communications and media industry vertical increased by $5 million in the second quarter of 2024 and $14 million in the first six months of 2024, driven primarily by more services provided to the TTech segment, partially offset by lower service revenue from certain other telecommunication clients. Revenue from our eCommerce and fintech industry vertical was unchanged in the second quarter of 2024 and decreased by $15 million in the first six months of 2024, due to lower service volume demand from a large eCommerce client as well as certain fintech clients. Revenue from our healthcare industry vertical increased by $14 million in the second quarter of 2024 and $26 million in the first six months of 2024, primarily due to additional services provided to the healthcare business unit of the TTech segment. Revenue from our banking, financial services and insurance industry vertical increased by $3 million in the second quarter of 2024 due to growth from certain Canadian banks and smaller regional financial services firms in North America, and decreased by $8 million in the first six months of 2024, primarily due to lower service volume demand from a global financial institution client. All other verticals decreased by $3 million in the second quarter of 2024 and $27 million in the first six months of 2024, due to lower revenue across various client accounts notably in the travel and hospitality industry vertical.

We serve our clients, who are primarily domiciled in North America and Europe, from multiple delivery locations across various geographic regions. In addition, our AI data solutions business clients are largely supported by crowdsourced contractors that are globally dispersed and not limited to the physical locations of our delivery centres. During the second quarter and first six months of 2024, the decline in revenue in Europe was primarily due to lower service volume demand from technology clients serviced from this region, while the decline in revenue in North America was primarily due to lower service volume demand from certain clients served from this region, as well as offshoring of certain client services to lower cost regions. The table above presents the revenue generated in each geographic region, based on the location of our delivery centre or where the services were provided from, for the periods presented.

Graphic

Page 33 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Operating revenues and other income – TELUS digital experience segment

Three-month periods ended June 30

Six-month periods ended June 30

 

($ in millions)

    

2024

    

2023

    

Change

2024

    

2023

    

Change

 

Operating revenues (arising from contracts with customers)

 

666

 

723

 

(7.9)

%  

1,348

 

1,479

 

(8.9)

%

Other income

43

n/m

82

n/m

External Operating revenues and other income

709

723

(1.9)

%

1,430

1,479

(3.3)

%

Intersegment revenues

 

227

 

173

 

31.2

%  

430

 

345

 

24.6

%

TELUS Digital Operating revenues and other income

 

936

 

896

 

4.5

%  

1,860

 

1,824

 

2.0

%

TELUS Digital Operating revenues and other income increased by $40 million in the second quarter of 2024 and $36 million in the first six months of 2024.

Our digital and customer experience solutions revenues decreased by $57 million in the second quarter of 2024 and $131 million in the first six months of 2024, primarily attributable to lower revenues from a leading social media client and other technology clients, and a reduction in revenue in other industry verticals, notably in communications (excluding the TTech segment), eCommerce, and banking, financial services and insurance, also reflective of a persistently challenging macroeconomic environment and competitive conditions in the industry, which were partially offset by growth in services provided to existing clients, including Google, as well as new clients added since the same period in the prior year. These decreases were partially offset by the strengthening of both the U.S. dollar and the European euro against the Canadian dollar, which resulted in a favourable foreign currency impact on our TELUS Digital operating results. Revenues from contracts denominated in U.S. dollars, European euros and other currencies will be affected by changes in foreign exchange rates.

Other income increased by $43 million in the second quarter of 2024 and $82 million in the first six months of 2024, as we amended the payout structure and terms associated with our provisions for written put options and revised our estimates of certain performance-based criteria, which resulted in a reduction of our provisions for written put options.

Intersegment revenues represent services provided to the TTech segment, including those provided under the TELUS master services agreement. Such revenue is eliminated upon consolidation, together with the associated TTech operating expenses and the TELUS Digital margin on costs capitalized within TTech. Commencing in the first quarter of 2024, new and incremental services have been provided to the TTech segment which are capital expenditures for software and contract acquisition costs that are deferred and amortized.

The increase in intersegment revenues reflects the competitive benefits TELUS derives from the lower cost structure in the TELUS Digital segment and the significant amounts of value-generating digital, customer experience, telecommunications, health and consumer goods solutions TELUS receives, while maintaining control over the quality of the associated services delivered and, on a consolidated basis, retaining the margin that a third-party vendor would otherwise earn.

Operating expenses – TELUS digital experience segment

Three-month periods ended June 30

Six-month periods ended June 30

 

($ in millions)

    

2024

    

2023

    

Change

  

2024

    

2023

    

Change

 

Goods and services purchased1

 

160

 

147

 

8.8

%  

314

 

316

 

(0.6)

%

Employee benefits expense1

 

610

 

618

 

(1.3)

%  

1,183

 

1,209

 

(2.2)

%

TELUS Digital operating expenses

 

770

 

765

 

0.7

%  

1,497

 

1,525

 

(1.8)

%

1

Includes restructuring and other costs.

TELUS Digital operating expenses increased by $5 million in the second quarter of 2024 and decreased by $28 million in the first six months of 2024. See TELUS Digital Adjusted EBITDA below for further details.

Graphic

Page 34 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

EBITDA – TELUS digital experience segment

Three-month periods ended June 30

  

Six-month periods ended June 30

 

($ in millions, except margins)

    

2024

    

2023

    

Change

  

2024

    

2023

    

Change

 

EBITDA

 

166

 

131

 

27.4

%  

363

 

299

 

21.7

%

Add restructuring and other costs included in EBITDA

 

12

 

21

 

n/m

 

22

 

39

 

n/m

Adjusted EBITDA1

 

178

 

152

 

17.6

%  

385

 

338

 

14.1

%

EBITDA margin2 (%)

 

17.8

 

14.6

 

3.2

pts.

19.5

 

16.4

 

3.1

pts.

Adjusted EBITDA margin2 (%)

 

19.0

 

16.9

 

2.1

pts.

20.7

 

18.5

 

2.2

pts.

1 For certain metrics, there are definitional differences between TELUS and TELUS Digital reporting. These differences largely arise from TELUS Digital adopting definitions consistent with practice in its industry.
2 These are non-GAAP and other specified financial measures. See Section 11.1 Non-GAAP and other specified financial measures.

TELUS Digital EBITDA increased by $35 million or 27.4% in the second quarter of 2024 and $64 million or 21.7% in the first six months of 2024. TELUS Digital Adjusted EBITDA increased by $26 million or 17.6% in the second quarter of 2024 and $47 million or 14.1% in the first six months of 2024, while Adjusted EBITDA margin increased by 2.1 percentage points in the second quarter of 2024 and 2.2 percentage points in the first six months of 2024. The increases in Adjusted EBITDA were primarily due to other income arising from the revaluation of our provisions for written put options, which were partially offset by higher share-based compensation expense.

Adjusted EBITDA less capital expenditures – TELUS digital experience segment

    

Three-month periods ended June 30

    

Six-month periods ended June 30

 

($ in millions)

    

2024

    

2023

    

Change

2024

    

2023

    

Change

 

Adjusted EBITDA

178

 

152

 

17.6

%  

385

 

338

 

14.1

%

Capital expenditures

(40)

 

(34)

 

17.6

%  

(66)

 

(54)

 

22.2

%

Adjusted EBITDA less capital expenditures1

138

 

118

 

16.9

%  

319

 

284

 

12.3

%

1See Section 11.1 Non-GAAP and other specified financial measures.

TELUS Digital Adjusted EBITDA less capital expenditures increased by $20 million in the second quarter of 2024 and $35 million in the first six months of 2024. See Section 7.3 for further discussion on capital expenditures.

EBIT – TELUS digital experience segment

Three-month periods ended June 30

Six-month periods ended June 30

 

($ in millions)

    

2024

    

2023

    

Change

  

2024

    

2023

    

Change

 

EBITDA

 

166

 

131

 

27.4

%  

363

 

299

 

21.7

%

Depreciation

 

(49)

 

(45)

 

8.9

%  

(95)

 

(88)

 

8.0

%

Amortization of intangible assets

 

(61)

 

(64)

 

(4.7)

%  

(121)

 

(126)

 

(4.0)

%

EBIT1

 

56

 

22

 

n/m

147

 

85

 

72.9

%

1

See Section 11.1 Non-GAAP and other specified financial measures.

TELUS Digital EBIT increased by $34 million in the second quarter of 2024 and $62 million in the first six months of 2024, in line with the increases in EBITDA.

Graphic

Page 35 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

6.

Changes in financial position

June 30

Dec. 31

    

    

Financial position at: ($ millions)

    

2024

    

2023

    

Change

    

Change includes:

Current assets

Cash and temporary investments, net

 

927

 

864

 

63

 

See Section 7 Liquidity and capital resources

Accounts receivable

 

3,499

 

3,597

 

(98)

 

An improvement in days sales outstanding primarily driven by a decrease in accounts receivable arising from lower sales volume from our dealer and retail channels and lower TELUS Digital receivables

Income and other taxes receivable

 

129

 

205

 

(76)

 

Instalments to date are less than the expense

Inventories

 

530

 

484

 

46

 

An increase primarily driven by timing of inventory in transit

Contract assets

 

422

 

445

 

(23)

 

Refer to description in non-current contract assets

Prepaid expenses

 

874

 

682

 

192

 

An increase driven by the annual prepayment of maintenance contracts, statutory employee benefits, wireless spectrum license fees and prepaid property taxes.

Current derivative assets

 

35

 

36

 

(1)

 

Current liabilities

 

 

  

 

  

 

  

Short-term borrowings

 

1,044

 

104

 

940

 

See Note 22 of the interim consolidated financial statements

Accounts payable and accrued liabilities

 

3,309

 

3,391

 

(82)

 

A decrease primarily reflecting the reduction associated with payroll and other employee-related liabilities. See Note 23 of the interim consolidated financial statements

Income and other taxes payable

 

146

 

126

 

20

 

Instalments to date are less than the expense

Dividends payable

 

577

 

550

 

27

 

Effects of an increase in the dividend rate and number of shares outstanding

Advance billings and customer deposits

 

1,024

 

971

 

53

 

An increase in advance billings primarily due to business growth. See Note 24 of the interim consolidated financial statements

Provisions

 

243

 

317

 

(74)

 

A decrease primarily driven by employee-related provisions

Current maturities of long-term debt

 

3,334

 

3,994

 

(660)

 

A decrease driven by the repayment of $1.1 billion of the non-revolving TELUS bank credit facility in June 2024 and maturity of $1.1 billion Notes, Series CK, in April 2024; party offset by the reclassification of long-term debt related to the upcoming maturity of $800 million Notes, Series CQ, in January 2025, and an increase in outstanding commercial paper

Current derivative liabilities

 

7

 

25

 

(18)

 

A decrease primarily due to a smaller spread between hedged foreign exchange rate and exchange rate at the end of the period.

Working capital (Current assets subtracting Current liabilities)

 

(3,268)

 

(3,165)

 

(103)

 

TELUS normally has a negative working capital position. See Financing and capital structure management plans in Section 4.3 and Note 4(b) of the interim consolidated financial statements.

Non-current assets

 

  

 

  

 

  

 

  

Property, plant and equipment, net

 

17,226

 

17,248

 

(22)

 

See Capital expenditures in Section 7.3 Cash used by investing activities and Depreciation in Section 5.3 Consolidated operations

Intangible assets, net

 

20,598

 

19,721

 

877

 

See Capital expenditures in Section 7.3 Cash used by investing activities and Amortization of intangible assets in Section 5.3 Consolidated operations.

Goodwill, net

 

10,273

 

10,058

 

215

 

An increase primarily due to individually immaterial business acquisitions and foreign exchange movements. See Note 18 of the interim consolidated financial statements

Contract assets

 

279

 

303

 

(24)

 

A decrease driven by lower subsidized devices offset by our Bring-It-Back and TELUS Easy Payment® programs

Other long-term assets

 

2,519

 

2,493

 

26

 

See Note 20 of the interim consolidated financial statements.

Non-current liabilities

 

 

  

 

  

 

  

Provisions

 

734

 

744

 

(10)

 

A decrease primarily driven by a reversal of a written put option, partially offset by continued real estate rationalization

Long-term debt

 

24,817

 

23,355

 

1,462

 

See Section 7.4 Cash provided (used) by financing activities

Other long-term liabilities

 

752

 

867

 

(115)

 

A decrease primarily due to a decrease in derivative liabilities arising from a weakening of the Canadian dollar relative to the U.S. dollar. See Note 27 of the interim consolidated financial statements

Deferred income taxes

 

4,279

 

4,390

 

(111)

 

An overall decrease in temporary differences between the accounting and tax basis of assets and liabilities.

Owners’ equity

 

 

  

 

  

 

  

Common equity

 

15,809

 

16,112

 

(303)

 

See Consolidated statements of changes in owners’ equity in the interim consolidated financial statements

Non-controlling interests

 

1,236

 

1,190

 

46

 

See Consolidated statements of changes in owners’ equity in the interim consolidated financial statements.

Graphic

Page 36 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

7.

Liquidity and capital resources

This section contains forward-looking statements, including those in respect of our TELUS Corporation Common Share (Common Share) dividend payout ratio and net debt to EBITDA – excluding restructuring and other costs ratio. See Caution regarding forward-looking statements at the beginning of this MD&A.

7.1

Overview

Our capital structure financial policies and financing and capital structure management plans are described in Section 4.3.

Cash flows

Three-month periods ended June 30

Six-month periods ended June 30

($ millions)

    

2024

    

2023

    

Change

    

2024

    

2023

    

Change

Cash provided by operating activities

 

1,388

 

1,117

 

271

 

2,338

 

1,878

 

460

Cash used by investing activities

 

(1,255)

 

(908)

 

(347)

 

(2,247)

 

(3,241)

 

994

Cash provided (used) by financing activities

 

(1,370)

 

(437)

 

(933)

 

(28)

 

1,038

 

(1,066)

Increase (decrease) in Cash and temporary investments, net

 

(1,237)

 

(228)

 

(1,009)

 

63

 

(325)

 

388

Cash and temporary investments, net, beginning of period

 

2,164

 

877

 

1,287

 

864

 

974

 

(110)

Cash and temporary investments, net, end of period

 

927

 

649

 

278

 

927

 

649

 

278

7.2

Cash provided by operating activities

Analysis of changes in cash provided by operating activities

Three-month periods ended June 30

Six-month periods ended June 30

($ millions)

    

2024

    

2023

    

Change

    

2024

    

2023

    

Change

Operating revenues and other income (see Section 5.3)

 

4,974

 

4,946

 

28

 

9,906

 

9,910

 

(4)

Goods and services purchased (see Section 5.3)

 

(1,825)

 

(1,790)

 

(35)

 

(3,635)

 

(3,593)

 

(42)

Employee benefits expense (see Section 5.3)

 

(1,473)

 

(1,568)

 

95

 

(2,957)

 

(3,108)

 

151

Restructuring and other costs, net of disbursements

 

(5)

 

15

 

(20)

 

(16)

 

100

 

(116)

Share-based compensation expense, net of payments

 

39

 

30

 

9

 

66

 

73

 

(7)

Net employee defined benefit plans expense

 

17

 

16

 

1

 

34

 

31

 

3

Employer contributions to employee defined benefit plans

 

(6)

 

(7)

 

1

 

(14)

 

(16)

 

2

Unrealized changes in virtual power purchase agreements forward element (VPPAs) (see Section 5.3)

37

7

30

103

26

77

Loss from equity accounted investments

5

4

1

10

8

2

Interest paid

 

(315)

 

(295)

 

(20)

 

(649)

 

(581)

 

(68)

Interest received

 

10

 

3

 

7

 

21

 

7

 

14

Income taxes paid, net of recoveries received

 

(115)

 

(152)

 

37

 

(195)

 

(279)

 

84

Other operating working capital changes

 

45

 

(92)

 

137

 

(336)

 

(700)

 

364

Cash provided by operating activities

 

1,388

 

1,117

 

271

 

2,338

 

1,878

 

460

Cash provided by operating activities increased by $271 million in the second quarter of 2024 and $460 million in the first six months of 2024.

Restructuring and other costs, net of disbursements, represented a net change of $20 million in the second quarter of 2024 and $116 million in the first six months of 2024, which was largely related to ongoing and incremental cost efficiency and effectiveness initiatives. In the first quarter of 2024, we paid personnel-related restructuring and other costs that were recorded in the prior year.
Interest paid increased by $20 million in the second quarter of 2024 and $68 million in the first six months of 2024, largely due to the issuance of three-tranche notes in the third quarter of 2023, and the issuance of three-tranche notes in the first quarter of 2024 as described in Section 7.4.

Graphic

Page 37 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Income taxes paid, net of recoveries received, decreased by $37 million in the second quarter of 2024 and $84 million in the first six months of 2024, primarily related to lower required income tax instalments attributable to lower income before income taxes.
For a discussion of Other operating working capital changes, see Section 6 Changes in financial position and Note 31(a) of the interim consolidated financial statements.

7.3Cash used by investing activities

Analysis of changes in cash used by investing activities

Three-month periods ended June 30

Six-month periods ended June 30

($ millions)

    

2024

    

2023

    

Change

    

2024

    

2023

    

Change

Cash payments for capital assets, excluding spectrum licences

 

(666)

 

(777)

 

111

 

(1,478)

 

(1,753)

 

275

Cash payments for spectrum licences

 

(496)

 

(5)

 

(491)

 

(620)

 

(5)

 

(615)

Cash payments for acquisitions, net

 

(78)

 

 

(78)

 

(167)

 

(1,262)

 

1,095

Advances to, and investment in, real estate joint ventures and associates

 

(2)

 

(112)

 

110

 

(5)

 

(117)

 

112

Real estate joint venture receipts

 

1

 

2

 

(1)

 

3

 

4

 

(1)

Proceeds on disposition

 

7

 

7

 

 

21

 

7

 

14

Investment in portfolio investments and other

 

(21)

 

(23)

 

2

 

(1)

 

(115)

 

114

Cash used by investing activities

 

(1,255)

 

(908)

 

(347)

 

(2,247)

 

(3,241)

 

994

Cash used by investing activities increased by $347 million in the second quarter of 2024 and decreased by $994 million in the first six months of 2024.

The decrease in Cash payments for capital assets, excluding spectrum licences in both the second quarter of 2024 and first six months of 2024 was primarily composed of:
Higher capital expenditure payments of $5 million in the second quarter of 2024 and lower capital expenditure payments of $171 million in the first six months of 2024 with respect to payment timing differences
A decrease in capital expenditures of $116 million in the second quarter of 2024 and $104 million in the first six months of 2024 (see Capital expenditure measures table and discussion below).
Cash payments for spectrum licences increased by $491 million in the second quarter of 2024 and $615 million in the first six months of 2024, related to the 3800 MHz spectrum auction as further described in Section 1.3 in our 2023 annual MD&A and Note 18(a) of the interim consolidated financial statements.
Cash payments for spectrum licences excludes the non-cash $298 million of subordinated AWS-4 spectrum licences acquired during the second quarter of 2024 included within indefinite life intangible assets; the subordination resulted in us also recognizing the amount as a long-term liability. See Note 18(a) of the interim consolidated financial statements for further details.
Cash payments for acquisitions, net, were $78 million higher in the second quarter of 2024 as we made cash payments for individually immaterial business acquisitions that were complementary to our existing lines of business in the second quarter of 2024. Cash payments for acquisitions, net, were $1,095 million lower in the first six months of 2024 as we made cash payments for the acquisitions of WillowTree and other individually immaterial business acquisitions that were complementary to our existing lines of business in the first six months of 2023.
Advances to, and investments in, real estate joint ventures and associates decreased by $110 million in the second quarter of 2024 and $112 million in the first six months of 2024, as we increased our equity interest in Miovision Technologies Incorporated in the prior periods. See Note 21 of the interim consolidated financial statements for further details.

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Proceeds on disposition were unchanged in the second quarter of 2024. Proceeds on disposition were $14 million higher in the first six months of 2024, resulting from the sale of an associate.
Investment in portfolio investments and other decreased by $2 million in the second quarter of 2024. Investment in portfolio investments and other decreased by $114 million in the first six months of 2024, primarily as a result of lower capital inventory and investments in a larger number of portfolio investments in the first six months of 2023.

Capital expenditure measures

Three-month periods ended June 30

Six-month periods ended June 30

 

($ millions, except capital expenditure intensity)

    

2024

    

2023

    

Change

  

2024

    

2023

    

Change

 

Capital expenditures1

TELUS technology solutions (TTech) segment

 

TTech operations

640

761

(15.9)

%  

1,333

1,449

(8.0)

%

TTech real estate development

23

12

91.7

%  

37

17

n/m

663

773

(14.2)

%  

1,370

1,466

(6.5)

%

TELUS digital experience segment (TELUS Digital) (formerly the digitally-led customer experiences – TELUS International (DLCX) segment)

40

34

17.6

%  

66

54

22.2

%

Eliminations2

 

(12)

 

 

n/m

(20)

 

 

n/m

Consolidated

 

691

 

807

 

(14.4)

%  

1,416

 

1,520

 

(6.8)

%

TTech segment capital expenditure intensity3 (%)

 

15

 

18

 

(3)

pts.

16

 

17

 

(1)

pt.

TELUS digital experience segment capital expenditure intensity3 (%)

 

4

 

4

 

pts.

4

 

3

 

1

pt.

Consolidated capital expenditure intensity3 (%)

 

13

 

16

 

(3)

pts.

14

 

15

 

(1)

pt.

1 Capital expenditures include assets purchased, excluding right-of-use lease assets, but not yet paid for. Consequently, capital expenditures differ from Cash payments for capital assets, excluding spectrum licences, as reported in the interim consolidated statements of cash flows. Refer to Note 31 of the interim consolidated financial statements for further information.
2 See Intersegment revenues in Section 5.5 for additional details.
3 See Section 11.1 Non-GAAP and other specified financial measures.

Consolidated capital expenditures decreased by $116 million in the second quarter of 2024 and $104 million in the first six months of 2024. TTech operations drove $121 million of the decrease in the second quarter of 2024 and $116 million in the first six months of 2024, primarily driven by the planned slowdown of our fibre and wireless network builds and systems development. Our TTech operations’ capital investments have enabled: (i) ongoing growth in our internet, TV and security subscriber bases, as well as the connection of more premises to our fibre network; (ii) the extended coverage of our 5G network; (iii) the expansion of our health product offerings and capabilities, as well as support for business integration; and (iv) enhancement of our product and digital development to increase our system capacity and reliability. By June 30, 2024, our 5G network covered approximately 32.0 million Canadians, representing over 86% of the population.

TTech real estate development capital expenditures increased by $11 million in the second quarter of 2024 and $20 million in the first six months of 2024, reflecting an increase in capital investment to support construction of multi-year development projects, including TELUS OceanTM, TELUS Living residential buildings and other commercial buildings in B.C.

TELUS Digital capital expenditures increased by $6 million in the second quarter of 2024 and $12 million in the first six months of 2024, primarily driven by increased software investment in our managed digital solutions business and AI data solutions (software and application development), as well as continued expansion in Africa.

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

7.4

Cash provided (used) by financing activities

Analysis of changes in cash provided (used) by financing activities

Three-month periods ended June 30

Six-month periods ended June 30

($ millions)

    

2024

    

2023

    

Change

    

2024

    

2023

    

Change

Dividends paid to holders of Common Shares

 

(431)

 

(320)

 

(111)

 

(790)

 

(638)

 

(152)

Issue (repayment) of short-term borrowings, net

 

940

 

1

 

939

 

940

 

490

 

450

Long-term debt issued

 

1,222

 

1,836

 

(614)

 

3,789

 

5,517

 

(1,728)

Redemptions and repayment of long-term debt

 

(3,101)

 

(1,898)

 

(1,203)

 

(3,951)

 

(4,270)

 

319

Shares of subsidiary purchased from non-controlling interests, net

 

 

(57)

 

57

 

 

(57)

 

57

Other

 

 

1

 

(1)

 

(16)

 

(4)

 

(12)

Cash provided (used) by financing activities

 

(1,370)

 

(437)

 

(933)

 

(28)

 

1,038

 

(1,066)

Cash used by financing activities increased by $933 million in the second quarter of 2024 and $1,066 million in the first six months of 2024.

Dividends paid to holders of Common Shares

Our dividend reinvestment and share purchase (DRISP) plan trustee acquired shares from Treasury for the DRISP plan, rather than acquiring Common Shares in the stock market. Effective with the dividends paid on October 1, 2019, we offered Common Shares from Treasury at a discount of 2%. Cash payments for dividends increased by $111 million in the second quarter of 2024 and $152 million in the first six months of 2024, which reflected higher dividend rates under our dividend growth program (see Section 4.3) and an increase in the number of shares outstanding. During the second quarter of 2024, our DRISP plan trustee acquired Common Shares for $123 million.

In July 2024, we paid dividends of $384 million to the holders of Common Shares and the trustee acquired dividend reinvestment Common Shares from Treasury for $193 million, totalling $577 million.

Issue (repayment) of short-term borrowings, net

In the second quarter of 2024, we entered into an agreement with an arm’s-length securitization trust further described in Section 7.7. Short-term borrowings under the current trust were $1.0 billion and the repayment of short-term borrowings under the previous trust was $100 million. In the first quarter of 2023, we drew down amounts advanced to us from an arm’s-length securitization for the previous trust to finance working capital. These amounts were repaid in the third quarter of 2023.

Long-term debt issued and Redemptions and repayment of long-term debt

In the second quarter of 2024, long-term debt issued decreased by $0.6 billion, while redemptions and repayment of long-term debt increased by $1.2 billion. These changes were primarily composed of:

A net increase in commercial paper outstanding, including foreign exchange effects, of $0.6 billion to a balance of $1.8 billion (US$1.3 billion) at June 30, 2024, from a balance of $1.2 billion (US$0.9 billion) at March 31, 2024. Our commercial paper program, when utilized, provides funds at a lower cost than our revolving credit facility and is fully backstopped by the revolving credit facility (see Section 7.6 Credit facilities).
A decrease in net draws on the TELUS International (Cda) Inc. credit facility, including foreign exchange effects, of $46 million. As at June 30, 2024, net draws due to a syndicate of financial institutions (excluding TELUS Corporation) were US$1.3 billion, while as at March 31, 2024, net draws were US$1.3 billion. The TELUS International (Cda) Inc. credit facility is non-recourse to TELUS Corporation.
The repayment upon maturity of $1.1 billion of 3.35% Notes, Series CK, due April 2024.
The repayment of an unsecured, non-revolving $1.1 billion bank credit facility, which was to be used for general corporate purposes and that was to mature July 9, 2024.

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

For the first six months of 2024, long-term debt issued increased by $1.7 billion, while redemptions and repayment of long-term debt deceased by $0.3 billion. In addition to some activity from the second quarter of 2024, the change in balance for the first six months of 2024 was primarily composed of:

A net increase in commercial paper outstanding, including foreign exchange effects, of $0.7 billion from a balance of $1.0 billion (US$0.8 billion) at December 31, 2023.
A decrease in net draws on the TELUS International (Cda) Inc. credit facility, including foreign exchange effects, of $36 million. As at December 31, 2023, net draws due to a syndicate of financial institutions (excluding TELUS Corporation) were US$1.4 billion.
The February 15, 2024 three-tranche note issuance of $500 million of senior unsecured 5.10% Sustainability-Linked Notes, Series CAN, maturing on February 15, 2034; $700 million of senior unsecured 4.80% Notes, Series CAO, maturing on December 15, 2028; and $600 million of senior unsecured 4.95% Notes, Series CAP, maturing on February 18, 2031. The net proceeds from the three-tranche offering were used for the repayment of outstanding indebtedness, including the repayment of the $1.1 billion of 3.35% Notes, Series CK, upon maturity in April 2024, repayment of commercial paper and for other general corporate purposes, while some proceeds were used for the repayment of the unsecured, non-revolving $1.1 billion bank credit facility.

The average term to maturity of our long-term debt (excluding commercial paper, TELUS bank credit facilities, the revolving components of the TELUS International (Cda) Inc. credit facility, lease liabilities and other long-term debt) was 11.0 years at June 30, 2024, a decrease from 11.3 years at December 31, 2023 and from 11.6 years at June 30, 2023. Additionally, the weighted average cost of our long-term debt (excluding commercial paper, TELUS bank credit facilities, the revolving components of the TELUS International (Cda) Inc. credit facility, lease liabilities and other long-term debt) was 4.42% at June 30, 2024, an increase from 4.33% at December 31, 2023 and from 4.19% at June 30, 2023.

Shares of subsidiary purchased from non-controlling interests, net

In the second quarter of 2023, we acquired 2.5 million multiple voting shares of TELUS International (Cda) Inc. from a non-controlling interest.

Other

We incurred debt issuance costs in connection with our three-tranche note described in Section 7.4, which we issued in the first quarter of 2024. This was greater than the debt issuance costs in connection with the issuance of our senior unsecured 4.95% Sustainability-Linked Notes, Series CAJ, in the first quarter of 2023.

7.5

Liquidity and capital resource measures

Net debt was $28.2 billion at June 30, 2024, an increase of $1.6 billion compared to one year earlier, resulting mainly from: the third quarter 2023 three-tranche issuance of $1.75 billion of notes and the first quarter 2024 three-tranche issuance of $1.8 billion of notes as described in Section 7.4; and short-term borrowings advanced to us under a new agreement with an arm’s-length securitization trust as described in Section 7.7. These factors were partially offset by: the repayment upon maturity of 3.35% Notes, Series CK in the second quarter of 2024; the repayment of an unsecured, non-revolving bank credit facility in the second quarter of 2024; greater Cash and temporary investments; and a decrease in commercial paper outstanding.

Fixed-rate debt as a proportion of total indebtedness, which excludes lease liabilities and other long-term debt, was 84% as at June 30, 2024, up from 80% one year earlier. The increase was primarily due to: (i) the second quarter 2024 repayment of the unsecured non-revolving syndicated $1.1 billion bank credit facility which was classified as floating-rate debt in this calculation; (ii) the third quarter 2023 three-tranche issuance of $1.75 billion of notes and the first quarter 2024 three-tranche issuance of $1.8 billion of notes; and (iii) a decrease in commercial paper outstanding, which is classified as floating-rate debt in this calculation. These factors were partially offset by the repayment upon maturity of 3.35% Notes, Series CK in the second quarter of 2024 and the increased draw-down of amounts advanced to us from an arm’s-length securitization trust, which is also classified as floating-rate debt in this calculation.

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Our Net debt to EBITDA – excluding restructuring and other costs ratio supports our financial objective of maintaining investment-grade credit ratings, which facilitates reasonable access to capital. This ratio was 3.85 times, as measured at June 30, 2024, down from 3.86 times one year earlier. The effect of the increase in net debt levels, primarily due to business acquisitions, was exceeded by the effect of growth in EBITDA – excluding restructuring and other costs; net debt levels were already elevated in the current and comparative periods due to our spectrum acquisitions. As at June 30, 2024, the acquisition of spectrum licences increased the ratio by approximately 0.56. Our recent acquisitions of spectrum licences have increased our national spectrum holdings and represent an investment in building greater network capacity to support continuing growth in demand for data, as well as growth in our mobile subscriber base. Given the cash demands of the 600 MHz auction in 2019, the 3500 MHz auction in 2021, the 3800 MHz auction in 2023 and the upcoming auction for millimetre wave spectrum, the assessment of the guideline and timing of return to the objective range remains to be determined; however, it is our intent to return to a ratio circa 2.70 times in the medium term (following the spectrum auctions in 2021 and 2023, and the upcoming millimetre wave spectrum auction), consistent with our long-term strategy. While this ratio exceeds our long-term objective range, we are well in compliance with the leverage ratio covenant in our credit facilities, which states that we may not permit our leverage ratio to exceed 4.25 to 1.00 at June 30, 2024 (see Section 7.6 Credit facilities).

Liquidity and capital resource measures

As at, or for the 12-month periods ended, June 30

    

2024

    

2023

    

Change

 

Components of debt and coverage ratios ($ millions)

  

  

  

 

Long-term debt

 

28,151

 

26,588

 

1,563

Net debt1

 

28,179

 

26,629

 

1,550

Net income

 

808

 

1,236

 

(428)

EBITDA – excluding restructuring and other costs1

 

7,318

 

6,899

 

419

Financing costs

 

1,406

 

999

 

407

Net interest cost1

 

1,329

 

1,084

 

245

Debt ratios

 

  

 

  

 

  

Fixed-rate debt as a proportion of total indebtedness (excluding lease liabilities and other long-term debt) (%)

 

84

 

80

 

4

pts.

Average term to maturity of long-term debt (excluding commercial paper, TELUS bank credit facilities, the revolving components of the TELUS International (Cda) Inc. credit facility, lease liabilities and other long-term debt) (years)

 

11.0

 

11.6

 

(0.6)

Weighted average interest rate on long-term debt (excluding commercial paper, TELUS bank credit facilities, the revolving components of the TELUS International (Cda) Inc. credit facility, lease liabilities and other long-term debt) (%)

 

4.42

 

4.19

 

0.23

pts.

Net debt to EBITDA – excluding restructuring and other costs1 (times)

 

3.85

 

3.86

 

(0.01)

Coverage ratios1 (times)

 

  

 

  

 

  

Earnings coverage

 

1.8

 

2.5

 

(0.7)

EBITDA – excluding restructuring and other costs interest coverage

 

5.5

 

6.4

 

(0.9)

Other measures1 (%)

 

  

 

  

 

  

Determined using most comparable IFRS-IASB measures

Ratio of Common Share dividends declared to cash provided by operating activities – less capital expenditures

 

99

 

168

 

(69)

pts.

Determined using management measures

Common Share dividend payout ratio – net of dividend reinvestment plan effects

 

83

 

87

 

(4)

pts.

1

See Section 11.1 Non-GAAP and other specified financial measures.

Earnings coverage ratio for the 12-month period ended June 30, 2024 was 1.8 times, down from 2.5 times one year earlier. A decrease in income before borrowing costs and income taxes lowered the ratio by 0.4, while an increase in borrowing costs lowered the ratio by 0.3. Restructuring and other costs lowered the ratio by 0.4.

EBITDA – excluding restructuring and other costs interest coverage ratio for the 12-month period ended June 30, 2024 was 5.5 times, down from 6.4 times one year earlier. Growth in EBITDA – excluding restructuring and other costs increased the ratio by 0.4 and an increase in net interest costs of $245 million decreased the ratio by 1.3.

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Common Share dividend payout ratios: Actual Common Share dividend payout decisions will continue to be subject to our Board’s assessment of our financial position and outlook, as well as our long-term Common Share dividend payout objective range of 60 to 75% of prospective free cash flow. So as to be consistent with the way we manage our business, our Common Share dividend payout ratio is presented as a historical measure calculated as the sum of the dividends declared in the most recent four quarters for Common Shares, as recorded in the financial statements, net of dividend reinvestment plan effects, divided by the sum of the most recent four quarters’ free cash flow amounts for interim reporting periods. For fiscal years, the denominator is annual free cash flow. The historical measure for the 12-month period ended June 30, 2024 is presented for illustrative purposes in evaluating our target guideline. As at June 30, 2024, the ratio was outside of the objective range. We estimate the ratio will be within the objective range on a prospective basis.

TELUS Digital intends to retain all available funds and any future earnings to support operations and to finance the growth and development of its business.

7.6

Credit facilities

At June 30, 2024, we had nearly $1.0 billion of liquidity available from the TELUS revolving credit facility and $685 million of liquidity available from the TELUS International (Cda) Inc. credit facility with a syndicate of financial institutions (excluding TELUS Corporation). We are well within our objective of generally maintaining at least $1 billion of available liquidity.

TELUS credit facilities

We have a $2.75 billion (or U.S. dollar equivalent) unsecured revolving credit facility with a syndicate of financial institutions, expiring July 14, 2028. The revolving credit facility is to be used for general corporate purposes, including the backstop of commercial paper, as required.

As at June 30, 2024, we had repaid an unsecured non-revolving, syndicated $1.1 billion bank credit facility, that was to mature July 9, 2024, which was to be used for general corporate purposes.

TELUS revolving credit facility at June 30, 2024

Outstanding undrawn

Backstop for commercial

letters of

paper

Available

($ millions)

    

Expiry

    

Size

    

Drawn

    

credit

    

program

    

liquidity

Revolving credit facility1

July 14, 2028

 

2,750

 

 

 

(1,760)

 

990

1

Canadian dollars or U.S. dollar equivalent.

Our credit facilities contain customary covenants, including a requirement that we not permit our consolidated leverage ratio to exceed 4.25 to 1.00 and that we not permit our consolidated coverage ratio to be less than 2.00 to 1.00 at the end of any financial quarter. As at June 30, 2024, our consolidated leverage ratio was 3.85 to 1.00 and our consolidated coverage ratio was 5.5 to 1.00. These ratios are expected to remain well within the covenants. There are certain minor differences in the calculation of the leverage ratio and coverage ratio under the revolving credit facility, as compared with the calculation of Net debt to EBITDA – excluding restructuring and other costs and EBITDA – excluding restructuring and other costs interest coverage. Historically, the calculations are substantially similar. The covenants are not impacted by revaluation, if any, of Property, plant and equipment, Intangible assets or Goodwill for accounting purposes. Continued access to our credit facilities is not contingent on maintaining a specific credit rating.

Commercial paper

TELUS Corporation has an unsecured commercial paper program, which is backstopped by our revolving credit facility, enabling us to issue commercial paper up to a maximum aggregate equivalent amount at any one time of $2.1 billion (US$1.5 billion maximum) as at June 30, 2024. Foreign currency forward contracts are used to manage currency risk arising from issuing commercial paper denominated in U.S. dollars. The commercial paper program is to be used for general corporate purposes, including, but not limited to, capital expenditures and investments. Our ability to reasonably access the commercial paper market in the United States is dependent on our credit ratings (see Section 7.8 Credit ratings).

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

TELUS International (Cda) Inc. credit facility

As at June 30, 2024, TELUS International (Cda) Inc. had a credit facility, secured by its assets, expiring on January 3, 2028, with a syndicate of financial institutions, including TELUS Corporation. The credit facility is comprised of revolving components totalling US$800 million (TELUS Corporation as approximately 7.2% lender) and amortizing term loan components totalling US$1.2 billion (TELUS Corporation as approximately 7.2% lender). The credit facility is non-recourse to TELUS Corporation. The outstanding revolving components and term loan components had a weighted average interest rate of 7.4% as at June 30, 2024.

The term loan components are subject to amortization schedules which require that 5% of the principal advanced be repaid each year of the term of the agreement, with the balance due at maturity.

Other letter of credit facilities

At June 30, 2024, we had $61 million of letters of credit outstanding issued under various uncommitted facilities; such letter of credit facilities are in addition to the ability to provide letters of credit pursuant to our committed revolving bank credit facility. Available liquidity under various uncommitted letters of credit facilities was $123 million at June 30, 2024. Further, we had arranged $338 million of incremental letters of credit to allow us to participate in the Innovation, Science and Economic Development Canada 3800 MHz band spectrum auction that was held in October to November 2023, as discussed further in Note 18(a) of the interim consolidated financial statements. Concurrent with funding the purchase of the spectrum licences, these incremental letters of credit were extinguished.

Other long-term debt

Other liabilities bear interest at 4.4%, are secured by the AWS-4 spectrum licences associated with these other liabilities, and are subject to amortization schedules, so that the principal is repaid over the periods to maturity, the last period ending March 31, 2035.

7.7

Short-term borrowings

On May 22, 2024, we entered into an agreement with an arm’s-length securitization trust associated with a major Schedule I bank under which we are currently able to borrow, up to a maximum of $1.6 billion, secured by $2.0 billion of certain trade receivables and unbilled customer finance receivables; the term of this revolving period securitization agreement ends May 22, 2027, and requires minimum cash advances of $920 million. Funding under the 2024 agreement may be provided in either Canadian dollars or U.S. dollars. Foreign currency forward contracts are used to manage currency risk associated from funding denominated in U.S. dollars.

This new agreement replaced a previous agreement with an arm’s-length securitization trust associated with a major Schedule I Canadian bank, under which we were able to sell an interest in certain trade receivables up to a maximum of $600 million and which was otherwise due to end December 31, 2024. Available liquidity under this new agreement was $560 million as at June 30, 2024. (See Note 22 of the interim consolidated financial statements.)

7.8

Credit ratings

We continued to have investment-grade ratings in the second quarter of 2024 and as at August 2, 2024. We believe adherence to most of our stated financial policies (see Section 4.3), coupled with our efforts to maintain a constructive relationship with banks, investors and credit rating agencies, continues to provide reasonable access to capital markets.

7.9

Financial instruments, commitments and contingent liabilities

Financial instruments

Our financial instruments, their accounting classification and the nature of certain risks that they may be subject to were described in Section 7.9 in our 2023 annual MD&A.

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Liquidity risk

As a component of our capital structure financial policies, discussed in Section 4.3 Liquidity and capital resources, we manage liquidity risk by: maintaining a daily cash pooling process that enables us to manage our available liquidity and our liquidity requirements according to our actual needs; maintaining a short-term borrowing agreement associated with trade receivables and unbilled customer finance receivables; maintaining bilateral bank facilities and syndicated credit facilities; maintaining a supply chain financing program; maintaining a commercial paper program; maintaining in-effect shelf prospectuses; continuously monitoring forecast and actual cash flows; and managing maturity profiles of financial assets and financial liabilities.

As at June 30, 2024, TELUS Corporation could offer an unlimited amount of securities in Canada, and US$3.5 billion of securities in the United States, qualified pursuant to a Canadian shelf prospectus that is in effect until September 2024. TELUS International (Cda) Inc. has a Canadian shelf prospectus that is in effect until June 2026 under which an unlimited amount of debt or equity securities could be offered.

As at June 30, 2024, we had nearly $1.0 billion of liquidity available from the TELUS revolving credit facility and $685 million of liquidity available from the TELUS International (Cda) Inc. credit facility with a syndicate of financial institutions (excluding TELUS Corporation) (see Section 7.6 Credit facilities), as well as $560 million available under our trade receivables and unbilled customer finance receivables securitization program (see Section 7.7 Short-term borrowings). Excluding the TELUS International (Cda) Inc. credit facility and including cash and temporary investments of $927 million, we had available liquidity of approximately $2.5 billion at June 30, 2024 (see Section 11.1 Non-GAAP and other specified financial measures). This aligns with our objective of generally maintaining at least $1 billion of available liquidity. We believe that our investment-grade credit ratings contribute to reasonable access to capital markets.

Commitments and contingent liabilities

Purchase obligations

As at June 30, 2024, our contractual commitments related to the acquisition of Property, plant and equipment were $271 million through to December 31, 2027, as compared to $297 million over a period ending December 31, 2027 reported as at December 31, 2023. The decrease was due to executing on our planned capital investments, partially offset by increased commitments attributable to real estate development initiatives.

Claims and lawsuits

A number of claims and lawsuits (including class actions and intellectual property infringement claims) seeking damages and other relief are pending against us and, in some cases, other mobile carriers and telecommunications service providers. As well, we have received notice of, or are aware of, certain possible claims (including intellectual property infringement claims) against us and, in some cases, other mobile carriers and telecommunications service providers.

It is not currently possible for us to predict the outcome of such claims, possible claims and lawsuits due to various factors, including: the preliminary nature of some claims; uncertain damage theories and demands; an incomplete factual record; uncertainty concerning legal theories and procedures and their resolution by the courts, at both the trial and the appeal levels; and the unpredictable nature of opposing parties and their demands.

However, subject to the foregoing limitations, management is of the opinion, based upon legal assessments and information presently available, that it is unlikely that any liability, to the extent not provided for through insurance or otherwise, would have a material effect on our financial position and the results of our operations, including cash flows, with the exception of the items disclosed in Note 29 of the interim consolidated financial statements.

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

7.10

Outstanding share information

Outstanding shares (millions)

    

June 30, 2024

    

July 31, 2024

Common Shares

 

1,482

 

1,492

Common Share options

 

2

 

2

Restricted share units and deferred share units – equity-settled

 

13

 

13

7.11

Transactions between related parties

Transactions with key management personnel

Our key management personnel have authority and responsibility for overseeing, planning, directing and controlling our activities and consist of our Board of Directors and our Executive Team. Total compensation expense for key management personnel was $21 million in the second quarter of 2024 and $33 million in the first six months of 2024 compared to $18 million and $42 million in the respective periods in 2023. The decrease in compensation expense for key management personnel in the first six months of 2024 was primarily due to lower share-based compensation. See Note 30(a) of the interim consolidated financial statements for additional details.

Transactions with defined benefit pension plans

We provided our defined benefit pension plans with management and administrative services on a cost recovery basis and actuarial services on an arm’s-length basis. Charges for these services were immaterial.

Transactions with real estate joint ventures and associate

During the three-month and six-month periods ended June 30, 2024, we had transactions with real estate joint ventures, which are related parties, as set out in Note 21 of the interim consolidated financial statements.

During the year ended December 31, 2023, the TELUS Sky® real estate joint venture entered into an agreement to sell the income-producing properties and the related net assets to the venture partners; the two arm’s-length parties will purchase the residential parcel and we will purchase the commercial parcel. Timing for the closing of these sales and purchases is dependent upon timing for the subdivision of the parcels, as well as other customary closing conditions. In addition, for the TELUS Sky real estate joint venture, commitments and contingent liabilities include construction financing ($282 million, with Canadian financial institutions and others as 66-2/3% lenders and TELUS as 33-1/3% lender) under a credit agreement maturing October 1, 2024. We have entered into lease agreements with the TELUS Sky real estate joint venture. During the second quarter of 2024, TELUS Sky received Leadership in Energy and Environmental Design (LEED) Platinum standard certification for the commercial portion and Gold standard certification for the residential portion.

8.

Accounting matters

8.1

Critical accounting estimates and judgments

Our significant accounting policies are described in Note 1 of the Consolidated financial statements for the year ended December 31, 2023. The preparation of financial statements in conformity with generally accepted accounting principles (GAAP) requires management to make estimates, assumptions and judgments that affect: the reported amounts of assets and liabilities at the date of the financial statements; the disclosure of contingent assets and liabilities at the date of the financial statements; and the reported amounts and classification of income and expense during the reporting period. Actual results could differ from those estimates. Our critical accounting estimates and significant judgments are generally discussed with the Audit Committee each quarter and are described in Section 8.1 in our 2023 annual MD&A, which is hereby incorporated by reference.

8.2

Accounting policy developments

Our accounting policy developments were discussed in Section 8.2 Accounting policy developments in our 2023 annual MD&A. See Note 2 of the interim consolidated financial statements for additional details.

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9.

Update to general trends, outlook and assumptions, and regulatory developments and proceedings

This section contains forward-looking statements, which should be read together with the Caution regarding forward-looking statements at the beginning of this MD&A.

The assumptions for our 2024 outlook, as described in Section 9 in our 2023 annual MD&A, remain the same, except for the following:

Our revised estimates for 2024 economic growth in Canada, B.C., Alberta, Ontario and Quebec are 1.1%, 0.9%, 2.0%, 0.8% and 0.7%, respectively (compared to 0.6%, 0.4%, 1.1%, 0.4% and 0.4%, respectively, as reported in our 2023 annual MD&A).
Our revised estimates for 2024 annual inflation rates in B.C., Alberta, and Quebec are 2.5%, 2.9%, and 2.7%, respectively (compared to 2.4%, 2.4%, and 2.5%, respectively, as reported in our 2023 annual MD&A).
Our revised estimates for 2024 annual unemployment rates in Canada, B.C., Alberta, Ontario and Quebec are 6.3%, 5.8%, 6.6%, 6.9% and 5.3%, respectively (compared to 6.4%, 6.1%, 6.3%, 6.7% and 5.5%, respectively, as reported in our 2023 annual MD&A).
Our revised estimates for 2024 annual rates of housing starts on an unadjusted basis in Canada, B.C., Alberta, Ontario and Quebec are 241,000 units, 49,000 units, 42,000 units, 83,000 units and 44,000 units, respectively (compared to 234,000 units, 42,000 units, 36,000 units, 79,000 units and 46,000 units, respectively, as reported in our 2023 annual MD&A).

The extent to which these economic estimates affect us and the timing of their impact will depend upon the actual experience of specific sectors of the Canadian economy.

The Effects of contract asset, acquisition and fulfilment and TELUS Easy Payment device financing assumption has been revised to a net cash outflow of approximately $100 million to $200 million from a net cash outflow of approximately $150 million to $250 million.
Our restructuring and other costs assumption has been revised to approximately $400 million from approximately $300 million. This was largely driven by new cost efficiency programs implemented to drive EBITDA expansion, margin accretion and accelerated cash flow growth. Approximately $200 million of cash restructuring and other disbursements from our 2023 efficiency program flowed into our 2024 free cash flow guidance, and we expect total cash restructure and other disbursements of approximately $500 million in 2024 from approximately $400 million.
Our income taxes computed at an applicable statutory rate assumption has been revised downward to 24.0 to 24.6% from 24.5 to 25.1%, and our cash income tax payments assumption has been revised downward to a range of approximately $310 million to $390 million from a range of approximately $370 million to $450 million. The decrease in applicable statutory rate assumption is primarily due to lower income earned in jurisdictions with higher statutory income tax rates. The decrease in our cash income tax payments range is due to excess instalment amounts from the prior period applied to the current period.
While Innovation, Science and Economic Development Canada (ISED) had initially announced its intention to hold its millimetre wave spectrum auction in 2024, it is possible that the auction may be deferred until after 2024. We do not expect to be materially impacted should the timing of the auction be after 2024.
We anticipate a 2024 Canadian dollar to U.S. dollar average exchange rate of C$1.35: US$1.00, compared to our original assumption of C$1.32: US$1.00.

9.1

Communications industry regulatory developments and proceedings

Our telecommunications, broadcasting and radiocommunication services are regulated under federal laws by various authorities, including the Canadian Radio-television and Telecommunications Commission (CRTC), ISED, Canadian Heritage and the Competition Bureau.

The operations of our health business are also subject to various federal and provincial health laws and regulations, as well as policies, guidelines and directives issued by regulatory and administrative bodies. See Section 10.3 Regulatory matters in our 2023 annual MD&A.

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The following is a summary of certain significant communications industry regulatory developments and proceedings that are relevant to our telecommunications and broadcasting business and our industry. This summary is not intended to be a comprehensive legal analysis or description of all of the specific issues described. Although we have indicated those issues for which we do not currently expect the outcome of a development or proceeding to be material for us, there can be no assurance that the expected outcome will occur or that our current assessment of its likely impact on us will be accurate. See Section 10.3 Regulatory matters in our 2023 annual MD&A.

Radiocommunication licences and spectrum-related matters

ISED regulates, among other matters, the allocation and use of radio spectrum in Canada and licenses radio apparatus, frequency bands and/or radio channels within various frequency bands to service providers and private users. The department also establishes the terms and conditions that may attach to such radio authorizations, including restrictions on licence transfers, coverage obligations, research and development obligations, annual reporting, and obligations concerning mandated roaming and antenna site sharing with competitors.

Spectrum transfer moratorium and review of the spectrum transfer framework

On March 31, 2023, the Minister of Innovation, Science and Industry announced a moratorium on high-impact transfers of spectrum licences in commercial mobile bands. “High-impact” transfers are those that would have a significant effect on the ability of telecommunications service providers to offer wireless services in Canada. The Minister also directed ISED to launch a comprehensive review of Canada’s spectrum transfer framework, with the moratorium expiring once a new framework comes into effect. No details were released about when the framework review would take place or when a new framework will be implemented. There is a risk that this moratorium could have a material impact on us depending on how long it remains in place.

Millimetre wave (mmWave) spectrum auction to support 5G

On June 5, 2019, ISED released its Decision on Releasing Millimetre Wave Spectrum to Support 5G, repurposing several tranches of mmWave spectrum for mobile use. On June 6, 2022, ISED issued its Consultation on a Policy and Licensing Framework for Spectrum in the 26, 28 and 38 GHz bands, which is the first step in setting the auction framework rules, including competitive measures for these mmWave bands. There is a risk that the auction rules will favour certain carriers over us and impact our ability to acquire an adequate quantity of mmWave spectrum. ISED has not indicated when the mmWave auction will commence.

Regulatory and federal government reviews

The CRTC and the federal government have initiated public proceedings to review various matters. A number of key proceedings are discussed below.

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Review of the wholesale high-speed access service framework

On March 8, 2023, the CRTC issued Review of the wholesale high-speed access service framework, Telecom Notice of Consultation CRTC 2023-56. The Notice of Consultation first creates a rate reduction by requiring incumbent carriers to revise their rates to reflect a 10% decrease in the costs of traffic-sensitive components. The Notice of Consultation then seeks comment on a number of issues, including whether wholesale access to fibre-to-the-premises (FTTP) service should be offered on an aggregated basis and whether any further regulation, including retail regulation, is warranted. The Notice of Consultation further expresses the CRTC’s preliminary view that incumbents should be required to provide an interim aggregated wholesale FTTP service pending the disposition of the consultation. In November 2023, the CRTC issued its decision imposing an interim wholesale mandate pending the final disposition of the proceeding. The interim order requires Bell to provide aggregated wholesale FTTP access in its incumbent Ontario and Quebec serving territories and requires us to provide the same service in our incumbent serving territory in Quebec. The CRTC did not make any similar order with respect to our incumbent serving territories in British Columbia or Alberta. Bell sought leave to appeal the interim order to the Federal Court of Appeal and a stay of the interim order pending the disposition of its leave application and appeal. Bell has also brought a petition to Cabinet to rescind the interim order and has sought alternative relief that would apply the decision nationwide and could exclude larger carriers from accessing the mandated service. In February 2024, the Federal Court of Appeal allowed Bell’s application for leave to appeal but dismissed its application for a stay. In June 2024, the Court ordered that the appeal be held in abeyance until the earlier of September 30, 2024 or the date of issuance of the CRTC’s final decision. We filed submissions in response to the petition, which remains under reserve. The remainder of the CRTC consultation proceeded to an oral hearing in February 2024. Final written submissions were submitted on April 22, 2024, and the CRTC has stated that they intend to release a decision by the end of summer 2024. Until the CRTC, Cabinet and courts release their decisions in this matter, it is too early to determine the impact of this proceeding on us.

Review of mobile wireless services

On April 15, 2021, the CRTC released its decision in the Wireless Regulatory Framework Review. The CRTC determined that TELUS, Bell, Rogers and SaskTel must provide wholesale mobile virtual network operator (MVNO) access to facilities-based regional wireless providers in areas where those providers hold a mobile wireless spectrum licence. MVNO access is based on commercially negotiated rates and will be phased out after seven years. TELUS, Bell, Rogers and SaskTel each filed tariffs containing proposed MVNO terms and conditions and the Commission granted final tariff approval in Telecom Order 2023-133. TELUS, Bell, Rogers and SaskTel now have the MVNO service operational and available for use. Eligible wireless providers desiring MVNO access are entitled to commence negotiations.

We appealed two determinations from the Wireless Regulatory Framework Review decision to the Federal Court of Appeal: (i) the requirement for the national mobile carriers, including us, to offer seamless roaming as an additional condition under which the existing mandated wholesale roaming service must be offered; and (ii) the ruling that sections 43 and 44 of the Telecommunications Act do not provide the CRTC with jurisdiction to adjudicate disputes involving mobile wireless transmission facilities. The appeal was heard in December 2022 and was dismissed on April 13, 2023. In December 2023, the Supreme Court of Canada granted us leave to appeal the issue of CRTC jurisdiction over mobile wireless transmission facilities. We anticipate the Supreme Court will hear the matter in late 2024 or in 2025.

Quebecor and TELUS also completed final offer arbitration before the CRTC to determine MVNO data rates. In Telecom Decision CRTC 2024-81, the CRTC selected the TELUS rate for MVNO data rates, finding that the TELUS rate proposal would provide fair compensation to us for provision of MVNO services.

Consultation on amending the CRTC MVNO mandate to include additional retail market segments

On March 1, 2023, the CRTC issued Facilities-based wholesale mobile virtual network operator (MVNO) access tariffs – Considering the inclusion of additional retail market segments, Telecom Notice of Consultation CRTC 2023-48. In this consultation, the CRTC is soliciting comments on whether the wholesale MVNO framework should be broadened to include enterprise, Internet of Things (IoT) and machine-to-machine (M2M) service. The record of this proceeding is now closed. Until the CRTC issues a decision in this consultation, it is too early to determine its impact on us.

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Amendments to the Telecommunications Act

In June 2024, Parliament passed Bill C-69, the Budget Implementation Act, 2024, No. 1. The Bill makes a number of amendments to the Telecommunications Act, including requirements for providers to offer a self-service option to modify or cancel plans and to provide certain notices in advance of contract expiry. The Bill also prohibits providers from charging activation fees or certain other fees and requires the CRTC to set out details on how providers should comply with these amendments. While the Bill is now law, these provisions will only come into force at a later date, to be fixed by the Governor in Council. Parliament also passed Bill C-288, a private members bill, which requires Canadian carriers to make certain information available in respect of the fixed broadband services that they offer, and obligates the CRTC to hold a public hearing to determine how carriers should comply with these amendments. Until the CRTC makes the determinations to set out the compliance requirements under these amendments, it is too early to determine their impact on us.

Application to seek a review of domestic wholesale roaming rates

On May 19, 2022, Bragg Communications Inc., Cogeco Communications Inc., Videotron Ltd., Xplornet Communications Inc. and Xplore Mobile Inc. filed a joint application to the CRTC seeking a review of the tariffed rates currently charged by TELUS, Bell and Rogers for domestic wholesale roaming, claiming that the current rates are no longer just and reasonable. We have filed an answer to this application demonstrating why such a review is not warranted at this time and the CRTC has since issued requests for information to wireless services providers. The impact of this application is dependent upon whether the CRTC decides to undertake a review of mandated roaming rates and to what extent there are any changes for current tariffed rates.

New draft cybersecurity legislation

On June 14, 2022, the federal government introduced Bill C-26, An Act respecting cyber security, amending the Telecommunications Act and making consequential amendments to other Acts. The legislation would amend the Telecommunications Act, among other things, to allow the Governor in Council to prohibit telecommunications service providers from using equipment from designated companies in their networks. In practice, this will allow the federal government to ban the use of Huawei and ZTE equipment in our network and impose penalties for non-compliance. The Minister of Innovation, Science and Industry stated that the government intends to use its powers under Bill C-26, if passed, to, among other things, require the removal of existing Huawei and ZTE 5G equipment. The legislation would also create a new statute, the Critical Cyber Systems Protection Act (CCSPA). The CCSPA would require designated federally regulated corporations to maintain cybersecurity plans, impose reporting requirements and impose penalties for non-compliance. Bill C-26 received first reading in the Senate on June 20, 2024. If we are ultimately subject to an order requiring us to remove a significant amount of equipment from our network, the effect could be material.

Government of Canada and CRTC activities to improve Canadian network resiliency

On February 22, 2023, the CRTC issued Call for comments – Development of a regulatory framework to improve network reliability and resiliency – Mandatory notification and reporting about major telecommunications service outages, Telecom Notice of Consultation CRTC 2023-39, in which it sought comments on a notification and reporting regime for major service outages. In addition, the Commission mandated the implementation of an interim notification and reporting regime for major service outages while the consultation is ongoing. We implemented the interim regime on March 8, 2023 and are participating in the consultation. ISED is also conducting further steps via the Canadian Security Telecommunications Advisory Committee (CSTAC) to examine network resiliency. We continue to participate in all follow-up initiatives as required. It is too early to determine if these initiatives will have a material impact until they are concluded.

Nova Scotia 911 legislation

In November 2022, Nova Scotia passed amendments to the Emergency 911 Act and the Emergency Management Act that, among other things, require telecommunications service providers to take certain actions to prevent certain outages, to inform stakeholders, and to refund customers in the case of certain outages. These amendments have received royal assent but have not been proclaimed into force. Most of the obligations of telecommunications service providers are to be set out in regulations, which have yet to be made by the Governor in Council. Until the regulations are made, it is too early to determine the impact of this legislation on us.

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CRTC proceeding regarding potential barriers to the deployment of broadband-capable networks in underserved areas in Canada

On December 10, 2019, the CRTC issued Call for comments regarding potential barriers to the deployment of broadband-capable networks in underserved areas in Canada, Telecom Notice of Consultation CRTC 2019-406. In this proceeding, the CRTC sought comment on barriers that service providers and communities face in building new facilities, or interconnecting to or accessing existing facilities, and in extending networks into underserved areas in order to offer universal service objective-level services. The CRTC has specifically identified access to affordable transport services and efficient use of support structures as potential barriers. The record of the proceeding is now closed and we anticipate a decision this year. It is too early to determine the impact of the proceeding on us.

Implementation of next-generation 9-1-1 service

On June 14, 2021, the CRTC issued Telecom Decision CRTC 2021-199, Establishment of new deadlines for Canada’s transition to next-generation 9-1-1 (NG9-1-1), where the CRTC stipulated revised implementation for NG9-1-1 service in Canada. Consistent with the CRTC’s requirements, we are now transiting live NG9-1-1 traffic over our NG9-1-1 network, but full implementation of NG9-1-1 in our NG9-1-1 territory is contingent on interconnections with 9-1-1 call centres and such implementation is dependent upon local government authorities. On January 9, 2024, the national associations of Chiefs of Police, Fire Chiefs and Paramedic Chiefs filed an application seeking an extension to the NG9-1-1 implementation dates, from March 2025 to March 2026. TELUS and Bell supported the request. The outcome of this process is not expected to have a material impact on us as we continue our work to fully implement NG9-1-1.

On October 4, 2023, a group of public safety answering points (PSAPs), the entities that receive 9-1-1 calls and dispatch emergency services, filed an application to the CRTC asking that NG9-1-1 network providers, including us, make available a NG9-1-1 network testing environment for PSAPs. TELUS, Bell and Rogers opposed this application and are awaiting a Commission decision. The outcome of this application is not expected to be material and will not affect our ability to meet our regulatory mandate to implement NG9-1-1.

Development of a network-level blocking framework to limit botnet traffic

On June 23, 2022, the CRTC released Development of a network-level blocking framework to limit botnet traffic and strengthen Canadians’ online safety, Compliance and Enforcement and Telecom Decision CRTC 2022-170. The technical working group, the CRTC Interconnection Steering Committee, has examined the issue and filed a report about how internet service providers (ISPs) can implement network blocking of malicious botnet traffic. A Commission decision on that report is pending. The outcome is not expected to be material.

Federal private sector privacy bill proposes to repeal and replace the Personal Information Protection and Electronic Documents Act

The Digital Charter Implementation Act, 2022 (C-27) proposes to enact the Consumer Privacy Protection Act (replacing the existing private sector privacy legislation and implementing new consumer privacy rights, enhanced enforcement powers and a private right of action), the Personal Information and Data Protection Tribunal Act (a new adjudicative body to provide independent oversight on enforcement activities by the regulator) and the Artificial Intelligence and Data Act (a new regulatory regime for the use of AI in the private sector, supported by extensive enforcement powers). C-27 is currently before the INDU Committee of the House of Commons. The Minister of Innovation, Science and Industry has proposed extensive amendments to all elements of C-27. The bill proposes significant changes to federal privacy legislation in Canada; however, until the bill is passed in its final form, we are unable to determine the materiality of the proposed changes.

Amendments to Quebec’s public and private sector privacy law

On September 22, 2021, the Quebec National Assembly passed An Act to modernize legislative provisions as regards the protection of personal information, which received assent the same day. Extensive new requirements governing the collection, use and disclosure of the personal information of individuals in Quebec have been phased in over three years, with data portability rights being the last phase, coming into force September 22, 2023. The Act also creates a new enforcement regime with significant criminal fines and administrative monetary penalties for certain infractions and a private right of action with minimum statutory punitive damages. We are continuing to implement compliance for products, services and processes that are within the Act’s jurisdiction, as additional guidance is issued by the Quebec government and the provincial regulator.

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Federal and Provincial Privacy regulators investigate OpenAI

On May 25, 2023, the privacy authorities for Canada, British Columbia, Alberta and Quebec announced a joint investigation of OpenAI, the company behind artificial intelligence (AI)-powered chatbot ChatGPT. The wide ranging investigation will examine whether OpenAI obtained valid and meaningful consent for the collection, use and disclosure of the personal information of individuals using ChatGPT; its obligations with respect to openness and transparency; and whether it collected, used and/or disclosed personal information for purposes that a reasonable person would consider appropriate. The findings of this investigation could materially impact our use of AI.

CRTC review of telecommunications services to the Far North

On November 2, 2020, the CRTC initiated the first phase of a review of its regulatory framework for Northwestel Inc. and the state of telecommunications services in Canada’s North in Telecom Notice of Consultation CRTC 2020-367. On January 20, 2021, a number of interveners proposed large subsidy increases to Northwestel and other companies providing service in Canada’s North. On June 8, 2022, the CRTC released Telecom Notice of Consultation CRTC 2022-147, initiating the second phase of this review, leaving open the potential for subsidy increases. A hearing was held in Whitehorse, Yukon, from April 17 to 21, 2023. Since then, the CRTC has issued some requests for information that suggested a subsidy of up to $55 million per year (of which we would pay approximately 25%) be created, and we have transferred incumbency in Atlin, British Columbia to Northwestel (along with associated obligations). The proceeding is now closed. A decision is expected later in 2024.

Amendments to the Competition Act

In February 2022, ISED announced its intention to undertake a review of the Competition Act, beginning with immediate, targeted amendments to the Act. The targeted amendments received royal assent on June 23, 2022 and included: (i) addition of a new provision to protect workers from agreements between employers that fix wages and restrict job mobility; (ii) addition of a new provision regarding “drip pricing” to both the civil and criminal prohibition on false or misleading representations; (iii) addition of an expanded list of factors to be considered when assessing the competitive impact of mergers, business practices and competitor collaborations; (iv) amendments to clarify an “anti-competitive act” for abuse of dominance; (v) amendments to provide access by private parties to the Competition Tribunal if they are directly and substantially affected by the conduct of another party; and (vi) introduction of an anti-avoidance provision to the notifiable transactions provisions of the Competition Act.

In November 2022, ISED commenced a consultation seeking input on further amendments to the Competition Act. The further consultations were commenced by the issuance of a discussion paper entitled The Future of Competition Policy in Canada, released in November 2022. ISED has outlined five areas of focus for the consultation: (i) merger review; (ii) unilateral conduct; (iii) competitor collaborations; (iv) deceptive marketing; and (v) administration and enforcement of the law. We filed comments setting out our views on these topics in response.

In December 2023, Bill C-56 received royal assent. The bill amends the Competition Act to, among other things, repeal the efficiencies defence in respect of mergers; enhance the powers of the Commissioner of Competition with respect to market studies; extend the civil competitor collaboration provisions to include certain agreements between non-competitors; and expand the abuse of dominance provisions.

In June 2024, Bill C-59 received royal assent. The bill further amends the Competition Act to, among other things, increase the rights of private parties and enhance merger enforcement powers regarding competitor collaborations and mergers.

Consultation regarding small cell access to wireline support structures

The CRTC has initiated a proceeding, Telecom Notice of Consultation CRTC 2024-25, Call for comments – Attachment of wireless facilities on support structures owned or controlled by incumbent local exchange carriers (ILEC), in order to examine the issues surrounding potential placement of wireless facilities on ILEC-owned or -controlled support structures. The consultation includes a consideration of the technical and operational challenges associated with such attachments, as well as CRTC jurisdiction in this area. Comments were submitted on April 5, 2024 and our reply to interventions received was filed on May 6, 2024. Until the CRTC issues a determination in this proceeding, it is too early to determine its impact on us.

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Proceeding regarding support structure relocation compensation

On January 16, 2023, we filed a proposed revision to our support structure tariff that allows support structure licensees to negotiate relocation terms and compensation directly with the party forcing the relocation, pursuant to the CRTC’s direction in Telecom Decision CRTC 2022-311, Rogers Communications Canada Inc. and Shaw Cablesystems G.P. – Application regarding compensation for transmission line relocation in British Columbia. Concurrent with the tariff application proceeding, which included requests for information and replies to interventions, on February 28, 2023, British Columbia’s Ministry of Transportation and Infrastructure (MOTI) filed an application with the CRTC to stay the Commission’s directives in the decision, as well as to review and rescind or vary the decision. We responded on March 30, 2023, asking the Commission to dismiss MOTI’s review and vary application (R&V) and on May 16, 2023, the Commission denied MOTI’s request for a stay of the directives but has yet to conclude on the R&V. On June 5, 2024, the CRTC released Telecom Order 2024-122 directing us to file, within 30 days, a proposal to compensate attaching carriers through our Support Structure Tariff. The CRTC also imposed an interim compensation formula effective June 5, 2024, requiring us to compensate attachers by dividing any compensation that we receive from public authorities by the total number of attachers. On July 5, 2024, as directed by the CRTC, we filed a tariff application proposing a formula to compensate attaching carriers. If approved, it is expected that the impact will be limited in practice as it is only applicable when we receive compensation from a public authority requesting a relocation of TELUS-owned poles. Intervenors can comment on our application until August 8, 2024 and we have until August 19, 2024 to submit reply comments. Given the CRTC’s Telecom Order, it concurrently deemed the R&V moot.

Legislation to ban the use of replacement workers during strikes and lockouts

In November 2023, the federal government introduced Bill C-58, which would establish greater limitations on employers in federally regulated industries from using replacement workers during work stoppages related to collective bargaining. Bill C-58 received royal assent in June 2024 but will not come into force until June 2025, at which point it may affect how we continue to provide our services during strikes or lockouts, subject to the applicability of exceptions and limitations provided in the law.

Broadcasting and content-related issues

Regulatory plan to modernize Canada’s broadcasting system

Parliament amended the Broadcasting Act in April 2023 to include online streaming services, and as a response, the CRTC has begun to update its regulatory framework through a multi-phase consultation process and has issued its first decisions on this matter. In September 2023, the CRTC determined that the large streaming companies, as well as traditional broadcasting undertakings like TELUS, must register their online services with the CRTC. In March 2024, the CRTC issued a decision requiring online streaming services to pay a portion of the broadcasting fees collected from the industry to cover the CRTC’s operational expenditures. Because the regulations expand the pool of payors, we can expect our share of overall contributions to decrease. Most recently, on June 4, 2024, the CRTC determined that online undertakings that are not affiliated with traditional Canadian broadcasting undertakings (generally the large streaming companies) will be required to contribute 5% of their Canadian revenues to support the domestic broadcasting system. Online streaming services operated by TELUS and other traditional Canadian services are not subject to this requirement.

The schedule for the remainder of the framework review contemplates consultations on accessibility commencing in the third quarter of 2024, and a consultation and hearing on structural relationships (including in respect of online streaming) is set to launch in the winter of 2024/2025. The CRTC also expects to launch consultations on the definition of Canadian content, and to examine support for news programming in the spring of 2025, while it intends to finalize the contributions that online streaming services and traditional broadcasters will have to make to support Canadian and Indigenous content by late 2025.

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Review of the Copyright Act and consultations on copyright reform to address specific issues

The Copyright Act’s last statutorily mandated review was launched in 2017 and resulted in reports from the Standing Committee on Industry, Science and Technology and the Standing Committee on Canadian Heritage being presented to the House of Commons in the summer of 2019. The parliamentary review led to further government consultations launched in 2021 and 2023 to explore specific issues raised during the review, such as how to modernize the copyright framework for online intermediary liability, AI and IoT. The timeline for potential changes to the Copyright Act is uncertain, although the next statutorily mandated review was supposed to be launched in 2022. It is unclear whether and how this might impact the timeline for comprehensive copyright reform legislation or whether such a copyright reform legislation will have a material impact on us. In the meantime, the federal government has made smaller changes to the Copyright Act, such as the inclusion in the 2022 budget of proposed amendments to extend the term of copyright by 20 years, which was required to satisfy Canada’s obligations under the Canada-United States-Mexico Agreement.

Consultation on the government’s proposed approach to address harmful content online

On July 29, 2021, the government launched a consultation on its proposed approach to address harmful content online. The government’s proposals largely target social media and content platforms, but a few proposals would also have impacted ISPs. Accordingly, we participated in this consultation and filed joint comments with other ISPs on September 25, 2021. Among other things, the joint comments advocated that the legal framework for addressing harmful online content should not create undue obligations or liability for telecommunications carriers, and that requirements to block access to content online or to provide subscriber information should continue to require judicial orders. In March 2022, the government established an expert advisory group on online safety, with a mandate to provide the Minister of Canadian Heritage with advice on how to design the legislative and regulatory framework to address harmful content online and how to best incorporate the feedback received during the national consultation held from July to September 2021. Following the publication of the group’s report, the government conducted further consultations with stakeholder groups regarding the advice it received from the expert advisory group. On February 26, 2024, the government introduced a bill in Parliament, which, if passed, will create a new Online Harms Act, and amend the Criminal Code, the Human Rights Act and existing child pornography reporting legislation. Among other things, the legislation would require large social media providers to integrate safer design features and remove offending content, and would establish a new regulator to administer the legislation and an ombudsperson to address public concerns. The legislation would not hold ISPs liable for merely providing the service used to access the content in question. Until the bill is passed in its final form, it is too early to assess its impact upon us.

10.

Risks and risk management

The principal risks and uncertainties that could affect our future business results and associated risk mitigation activities were described in our 2023 annual MD&A and have not materially changed since December 31, 2023. Reference is made as well to the summary of risks and uncertainties in the Caution regarding forward-looking statements at the beginning of this MD&A.

11.

Definitions and reconciliations

11.1

Non-GAAP and other specified financial measures

We have issued guidance on and report certain non-GAAP measures that are used to evaluate the performance of TELUS, as well as to determine compliance with debt covenants and to manage our capital structure. As non-GAAP measures generally do not have a standardized meaning, they may not be comparable to similar measures presented by other issuers. For certain financial metrics, there are definitional differences between TELUS and TELUS Digital Experience (TELUS Digital) (formerly TELUS International) reporting. These differences largely arise from TELUS Digital adopting definitions consistent with practice in its industry. Securities regulations require such measures to be clearly defined, qualified and reconciled with their nearest GAAP measure. Certain of the metrics do not have generally accepted industry definitions.

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Adjusted Net income and adjusted basic earnings per share (EPS): These are non-GAAP measures that do not have any standardized meaning prescribed by IFRS-IASB and are therefore unlikely to be comparable to similar measures presented by other issuers. Adjusted Net income excludes the effects of restructuring and other costs, income tax-related adjustments, other equity (income) losses related to real estate joint ventures, long-term debt prepayment premium, unrealized changes in virtual power purchase agreements forward element, and other adjustments (identified in the following tables). Adjusted basic EPS is calculated as adjusted Net income divided by the basic weighted-average number of Common Shares outstanding. These measures are used to evaluate performance at a consolidated level and exclude items that, in management’s view, may obscure underlying trends in business performance or items of an unusual nature that do not reflect our ongoing operations. They should not be considered alternatives to Net income and basic EPS in measuring TELUS’ performance.

Reconciliation of adjusted Net income

Three-month periods ended June 30

Six-month periods ended June 30

($ millions)

    

2024

    

2023

    

2024

    

2023

Net income attributable to Common Shares

228

200

355

417

Add (deduct) amounts net of amount attributable to non-controlling interests:

 

  

 

  

 

  

 

Restructuring and other costs

 

117

 

107

 

330

 

256

Tax effect of restructuring and other costs

 

(28)

 

(26)

 

(76)

 

(58)

Real estate rationalization-related restructuring impairments

31

99

52

Tax effect of real estate rationalization-related restructuring impairments

(8)

(26)

(14)

Income tax-related adjustments

 

(2)

 

(13)

 

(2)

 

(12)

Other equity income related to real estate joint ventures

 

 

 

 

(1)

Unrealized changes in virtual power purchase agreements forward element

 

37

 

7

 

103

 

26

Tax effect of unrealized changes in virtual power purchase agreements forward element

 

(9)

 

(2)

 

(27)

 

(7)

Adjusted Net income

 

366

 

273

 

756

 

659

Reconciliation of adjusted basic EPS

Three-month periods ended June 30

Six-month periods ended June 30

($)

    

2024

    

2023

    

2024

    

2023

Basic EPS

0.15

0.14

0.24

0.29

Add (deduct) amounts net of amount attributable to non-controlling interests:

 

  

 

  

 

  

 

  

Restructuring and other costs, per share

 

0.08

 

0.08

 

0.22

 

0.18

Tax effect of restructuring and other costs, per share

 

(0.02)

 

(0.02)

 

(0.05)

 

(0.04)

Real estate rationalization-related restructuring impairments, per share

0.03

0.07

0.04

Tax effect of real estate rationalization-related restructuring impairments, per share

(0.01)

(0.02)

(0.01)

Income tax-related adjustments, per share

 

 

(0.01)

 

 

(0.01)

Unrealized changes in virtual power purchase agreements forward element, per share

 

0.03

 

 

0.07

 

0.01

Tax effect of unrealized changes in virtual power purchase agreements forward element, per share

 

(0.01)

 

 

(0.02)

 

Adjusted basic EPS

 

0.25

 

0.19

 

0.51

 

0.46

Graphic

Page 55 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Available liquidity: This is a non-GAAP measure that does not have any standardized meaning prescribed by IFRS-IASB and is therefore unlikely to be comparable to similar measures presented by other issuers. Available liquidity is calculated as the sum of Cash and temporary investments, net, amounts available from the revolving credit facility and amounts available under our trade receivables and unbilled customer finance receivables securitization program measured at the end of the period. We believe this to be a useful measure because it allows us to monitor compliance with our financial objectives. It should not be considered as an alternative to Cash and temporary investments, net in measuring TELUS’ performance.

Available liquidity reconciliation

As at June 30 ($ millions)

    

2024

    

2023

Cash and temporary investments, net

 

927

 

649

Net amounts available from the TELUS Corporation revolving credit facility

 

990

 

806

Amounts available under trade receivables and unbilled customer finance receivables securitization program

 

560

 

Amounts available under previous securitization program

10

Available liquidity

 

2,477

 

1,465

Capital expenditure intensity: This measure is calculated as capital expenditures excluding real estate development divided by Operating revenues and other income. It provides a basis for comparing the level of capital expenditures to those of other companies of varying size within the same industry.

Calculation of Capital expenditure intensity

TTech

TELUS Digital

Eliminations

Total

Three-month periods ended June 30 ($ millions, except ratio)

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

Numerator – Capital expenditures excluding real estate development

 

640

 

761

 

40

 

34

 

(12)

 

 

668

 

795

Denominator – Operating revenues and other income

 

4,268

 

4,227

 

936

 

896

 

(230)

 

(177)

 

4,974

 

4,946

Capital expenditure intensity (%)

 

15

 

18

 

4

 

4

 

n/m

 

n/m

 

13

 

16

Calculation of Capital expenditure intensity

TTech

TELUS Digital

Eliminations

Total

Six-month periods ended June 30 ($ millions, except ratio)

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

Numerator – Capital expenditures excluding real estate development

 

1,333

 

1,449

 

66

 

54

 

(20)

 

 

1,379

 

1,503

Denominator – Operating revenues and other income

 

8,482

 

8,439

 

1,860

 

1,824

 

(436)

 

(353)

 

9,906

 

9,910

Capital expenditure intensity (%)

 

16

 

17

 

4

 

3

 

n/m

 

n/m

 

14

 

15

TELUS Corporation Common Share (Common Share) dividend payout ratio: This is a historical measure calculated as the sum of the most recent four quarterly dividends declared, as recorded in the financial statements, net of dividend reinvestment plan effects, divided by the sum of free cash flow amounts for the most recent four quarters for interim reporting periods. For fiscal years, the denominator is annual free cash flow. Our objective range for the annual TELUS Corporation Common Share dividend payout ratio is on a prospective basis, rather than on a trailing basis. (See Section 4.3 Liquidity and capital resources and Section 7.5 Liquidity and capital resource measures.)

Graphic

Page 56 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Calculation of ratio of Common Share dividends declared to cash provided by operating activities less capital expenditures

Determined using most comparable IFRS-IASB measures

For the 12-month periods ended June 30 ($ millions, except ratio)

    

2024

    

2023

Numerator – Sum of the last four quarterly dividends declared

 

2,210

 

2,014

Cash provided by operating activities

 

4,959

 

4,304

Less:

 

  

 

  

Capital expenditures

 

(2,718)

 

(3,105)

Denominator – Cash provided by operating activities less capital expenditures

 

2,241

 

1,199

Ratio (%)

 

99

 

168

Calculation of Common Share dividend payout ratio, net of dividend reinvestment plan effects

Determined using management measures

For the 12-month periods ended June 30 ($ millions, except ratio)

    

2024

    

2023

Sum of the last four quarterly dividends declared

 

2,210

 

2,014

Sum of the amounts of the last four quarterly dividends declared reinvested in Common Shares

 

(697)

 

(730)

Numerator – Sum of the last four quarterly dividends declared, net of dividend reinvestment plan effects

 

1,513

 

1,284

Denominator – Free cash flow

 

1,819

 

1,468

Ratio (%)

 

83

 

87

Earnings coverage: This measure is defined in the Canadian Securities Administrators’ National Instrument 41-101 and related instruments, and is calculated as follows:

Calculation of Earnings coverage

For the 12-month periods ended June 30 ($ millions, except ratio)

    

2024

    

2023

Net income attributable to Common Shares

 

779

 

1,179

Income taxes (attributable to Common Shares)

 

206

 

405

Borrowing costs (attributable to Common Shares)1

 

1,263

 

1,034

Numerator

 

2,248

 

2,618

Denominator – Borrowing costs

 

1,263

 

1,034

Ratio (times)

 

1.8

 

2.5

1

Interest on Long-term debt plus Interest on short-term borrowings and other plus long-term debt prepayment premium, adding capitalized interest and deducting borrowing costs attributable to non-controlling interests.

EBITDA (earnings before interest, income taxes, depreciation and amortization): We have issued guidance on and report EBITDA because it is a key measure used to evaluate performance at a consolidated level. EBITDA is commonly reported and widely used by investors and lending institutions as an indicator of a company’s operating performance and ability to incur and service debt, and as a valuation metric. EBITDA should not be considered as an alternative to Net income in measuring TELUS’ performance, nor should it be used as a measure of cash flow. EBITDA as calculated by TELUS is equivalent to Operating revenues and other income less the total of Goods and services purchased expense and Employee benefits expense.

We calculate EBITDA – excluding restructuring and other costs, as it is a component of the EBITDA – excluding restructuring and other costs interest coverage ratio and the Net debt to EBITDA – excluding restructuring and other costs ratio.

We also calculate Adjusted EBITDA to exclude items of an unusual nature that do not reflect our ongoing operations and should not, in our opinion, be considered in a long-term valuation metric or should not be included in an assessment of our ability to service or incur debt.

Graphic

Page 57 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

EBIT (earnings before interest and income taxes) is calculated for our reportable segments because we believe it is a meaningful indicator of our operating performance, as it represents our earnings from operations before costs of capital structure and income taxes.

EBITDA and Adjusted EBITDA reconciliations

TTech

TELUS Digital

Eliminations

Total

Three-month periods ended June 30 ($ millions)

    

2024

    

2023

    

2024

    

2023

2024

2023

    

2024

    

2023

Net income

 

 

 

  

 

  

 

221

 

196

Financing costs

 

 

 

  

 

  

 

382

 

323

Income taxes

 

 

 

  

 

  

 

79

 

63

EBIT

 

638

 

560

 

56

 

22

(12)

 

682

 

582

Depreciation

 

559

 

553

 

49

 

45

 

608

 

598

Amortization of intangible assets

 

325

 

344

 

61

 

64

 

386

 

408

EBITDA

 

1,522

 

1,457

 

166

 

131

(12)

 

1,676

 

1,588

Add restructuring and other costs included in EBITDA

 

109

 

94

 

12

 

21

 

121

 

115

EBITDA – excluding restructuring and other costs and Adjusted EBITDA

 

1,631

 

1,551

 

178

 

152

(12)

 

1,797

 

1,703

EBITDA and Adjusted EBITDA reconciliations

TTech

TELUS Digital

Eliminations

Total

Six-month periods ended June 30 ($ millions)

    

2024

    

2023

    

2024

    

2023

2024

2023

    

2024

    

2023

Net income

 

 

 

  

 

  

 

361

 

420

Financing costs

 

 

 

  

 

  

 

776

 

643

Income taxes

 

 

 

  

 

  

 

120

 

118

EBIT

 

1,132

 

1,096

 

147

 

85

(22)

 

1,257

 

1,181

Depreciation

 

1,203

 

1,150

 

95

 

88

 

1,298

 

1,238

Amortization of intangible assets

 

638

 

664

 

121

 

126

 

759

 

790

EBITDA

 

2,973

 

2,910

 

363

 

299

(22)

 

3,314

 

3,209

Add restructuring and other costs included in EBITDA

 

317

 

235

 

22

 

39

 

339

 

274

EBITDA – excluding restructuring and other costs

 

3,290

 

3,145

 

385

 

338

(22)

 

3,653

 

3,483

Other equity income related to real estate joint ventures

 

 

(1)

 

 

 

 

(1)

Adjusted EBITDA

 

3,290

 

3,144

 

385

 

338

(22)

 

3,653

 

3,482

Adjusted EBITDA less capital expenditures is calculated for our reportable segments, as it represents a performance measure that may be more comparable to other issuers.

Adjusted EBITDA less capital expenditures reconciliation

TTech

TELUS Digital

Eliminations

Total

Three-month periods ended June 30 ($ millions)

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

    

2024

2023

Adjusted EBITDA

 

1,631

 

1,551

 

178

 

152

 

(12)

 

 

1,797

 

1,703

Capital expenditures

 

(663)

 

(773)

 

(40)

 

(34)

 

12

 

 

(691)

 

(807)

Adjusted EBITDA less capital expenditures

 

968

 

778

 

138

 

118

 

 

 

1,106

 

896

Graphic

Page 58 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Adjusted EBITDA less capital expenditures reconciliation

TTech

TELUS Digital

Eliminations

Total

Six-month periods ended June 30 ($ millions)

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

    

2024

2023

Adjusted EBITDA

 

3,290

 

3,144

 

385

 

338

 

(22)

 

 

3,653

 

3,482

Capital expenditures

 

(1,370)

 

(1,466)

 

(66)

 

(54)

 

20

 

 

(1,416)

 

(1,520)

Adjusted EBITDA less capital expenditures

 

1,920

 

1,678

 

319

 

284

 

(2)

 

 

2,237

 

1,962

We calculate EBITDA margin and Adjusted EBITDA margin to evaluate the performance of our operating segments and we believe these measures are also used by investors as indicators of a company’s operating performance. We calculate EBITDA margin as EBITDA divided by Operating revenues and other income. Adjusted EBITDA margin is a non-GAAP ratio that does not have any standardized meaning prescribed by IFRS-IASB and is therefore unlikely to be comparable to similar measures presented by other issuers. We calculate Adjusted EBITDA margin as Adjusted EBITDA divided by adjusted Operating revenues and other income.

Calculation of EBITDA margin

TTech

TELUS Digital

Eliminations

Total

Three-month periods ended June 30 ($ millions, except margin)

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

    

2024

2023

Numerator – EBITDA

 

1,522

 

1,457

 

166

 

131

 

(12)

 

 

1,676

 

1,588

Denominator – Operating revenues and other income

 

4,268

 

4,227

 

936

 

896

 

(230)

 

(177)

 

4,974

 

4,946

EBITDA margin (%)

 

35.7

 

34.5

 

17.8

 

14.6

 

n/m

 

n/m

 

33.7

 

32.1

Calculation of EBITDA margin

TTech

TELUS Digital

Eliminations

Total

Six-month periods ended June 30 ($ millions, except margin)

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

Numerator – EBITDA

 

2,973

 

2,910

 

363

 

299

 

(22)

 

 

3,314

 

3,209

Denominator – Operating revenues and other income

 

8,482

 

8,439

 

1,860

 

1,824

 

(436)

 

(353)

 

9,906

 

9,910

EBITDA margin (%)

 

35.0

 

34.5

 

19.5

 

16.4

 

n/m

 

n/m

 

33.5

 

32.4

Calculation of Adjusted EBITDA margin

TTech

TELUS Digital

Eliminations

Total

Three-month periods ended June 30 ($ millions, except margin)

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

Numerator – Adjusted EBITDA

 

1,631

 

1,551

 

178

 

152

 

(12)

 

 

1,797

 

1,703

Adjusted Operating revenues and other income:

 

  

 

  

 

  

 

  

 

  

 

  

 

 

Denominator – Operating revenues and other income

 

4,268

 

4,227

 

936

 

896

 

(230)

 

(177)

 

4,974

 

4,946

Adjusted EBITDA margin (%)

 

38.2

 

36.7

 

19.0

 

16.9

 

n/m

 

n/m

 

36.1

 

34.4

Graphic

Page 59 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Calculation of Adjusted EBITDA margin

TTech

TELUS Digital

Eliminations

Total

Six-month periods ended June 30 ($ millions, except margin)

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

    

2024

    

2023

Numerator – Adjusted EBITDA

 

3,290

 

3,144

 

385

 

338

 

(22)

 

 

3,653

 

3,482

Adjusted Operating revenues and other income:

 

  

 

  

 

 

  

 

  

 

  

 

  

 

  

Operating revenues and other income

 

8,482

 

8,439

 

1,860

 

1,824

 

(436)

 

(353)

 

9,906

 

9,910

Other equity income related to real estate joint ventures

 

 

(1)

 

 

 

 

 

 

(1)

Denominator – Adjusted Operating revenues and other income

 

8,482

 

8,438

 

1,860

 

1,824

 

(436)

 

(353)

 

9,906

 

9,909

Adjusted EBITDA margin (%)

 

38.8

 

37.3

 

20.7

 

18.5

 

n/m

 

n/m

 

36.9

 

35.1

EBITDA – excluding restructuring and other costs interest coverage: This measure is defined as EBITDA –excluding restructuring and other costs, divided by Net interest cost, calculated on a 12-month trailing basis. It is similar to the coverage ratio covenant in our credit facilities, as described in Section 7.6 Credit facilities.

Calculation of EBITDA – excluding restructuring and other costs interest coverage

For the 12‑month periods ended June 30 ($ millions, except ratio)

    

2024

    

2023

Numerator – EBITDA – excluding restructuring and other costs

 

7,318

 

6,899

Denominator – Net interest cost

 

1,329

 

1,084

Ratio (times)

 

5.5

 

6.4

Free cash flow: We report this measure as a supplementary indicator of our operating performance, and there is no generally accepted industry definition of free cash flow. It should not be considered as an alternative to the measures in the condensed interim consolidated statements of cash flows. Free cash flow excludes certain working capital changes (such as trade receivables and trade payables), proceeds from divested assets and other sources and uses of cash, as found in the condensed interim consolidated statements of cash flows. It provides an indication of how much cash generated by operations is available after capital expenditures that may be used to, among other things, pay dividends, repay debt, purchase shares or make other investments. We exclude impacts of accounting standards that do not impact cash, such as IFRS 15 and IFRS 16. Free cash flow may be supplemented from time to time by proceeds from divested assets or financing activities.

Graphic

Page 60 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Free cash flow calculation

Three-month periods ended June 30

Six-month periods ended June 30

($ millions)

    

2024

    

2023

    

2024

    

2023

EBITDA

 

1,676

 

1,588

 

3,314

 

3,209

Restructuring and other costs, net of disbursements

 

(5)

 

15

 

(16)

 

100

Effects of contract asset, acquisition and fulfilment (IFRS 15 impact) and TELUS Easy Payment mobile device financing

 

17

 

17

 

51

 

49

Effects of lease principal (IFRS 16 impact)

 

(154)

 

(129)

 

(332)

 

(259)

Items from the condensed interim consolidated statements of cash flows:

 

  

 

  

 

  

 

Share-based compensation, net

 

39

 

30

 

66

 

73

Net employee defined benefit plans expense

 

17

 

16

 

34

 

31

Employer contributions to employee defined benefit plans

 

(6)

 

(7)

 

(14)

 

(16)

Loss from equity accounted investments and other

5

10

Interest paid

 

(315)

 

(295)

 

(649)

 

(581)

Interest received

 

10

 

3

 

21

 

7

Capital expenditures1

 

(691)

 

(807)

 

(1,416)

 

(1,520)

Free cash flow before income taxes

 

593

 

431

 

1,069

 

1,093

Income taxes paid, net of refunds

 

(115)

 

(152)

 

(195)

 

(279)

Free cash flow

 

478

 

279

 

874

 

814

1

Refer to Note 31 of the interim consolidated financial statements for further information.

The following reconciles our definition of free cash flow with Cash provided by operating activities.

Free cash flow reconciliation with Cash provided by operating activities

 

Three-month periods ended June 30

Six-month periods ended June 30

($ millions)

    

2024

    

2023

    

2024

    

2023

Free cash flow

 

478

 

279

 

874

 

814

Add (deduct):

 

  

 

  

 

  

 

  

Capital expenditures1

 

691

 

807

 

1,416

 

1,520

Effect of lease principal

 

154

 

129

 

332

 

259

Net change in non-cash operating working capital not included in preceding line items and other individually immaterial items included in Net income neither providing nor using cash

 

65

 

(98)

 

(284)

 

(715)

Cash provided by operating activities

 

1,388

 

1,117

 

2,338

 

1,878

1

Refer to Note 31 of the interim consolidated financial statements for further information.

Mobile phone average revenue per subscriber per month (ARPU) is calculated as network revenue derived from monthly service plan, roaming and usage charges; divided by the average number of mobile phone subscribers on the network during the period, and is expressed as a rate per month.

Net debt: We believe that net debt is a useful measure because it represents the amount of Short-term borrowings and long-term debt obligations that are not covered by available Cash and temporary investments. The nearest IFRS measure to net debt is Long-term debt, including Current maturities of Long-term debt. Net debt is a component of the Net debt to EBITDA – excluding restructuring and other costs ratio.

Graphic

Page 61 of 62


TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Net debt to EBITDA – excluding restructuring and other costs: This measure is defined as net debt at the end of the period divided by 12-month trailing EBITDA – excluding restructuring and other costs. (See discussion in Section 7.5 Liquidity and capital resource measures.) This measure is similar to the leverage ratio covenant in our credit facilities, as described in Section 7.6 Credit facilities.

Calculation of Net debt to EBITDA – excluding restructuring and other costs

For the 12‑month periods ended June 30 ($ millions, except ratio)

    

2024

    

2023

Numerator – Net debt

 

28,179

 

26,629

Denominator – EBITDA – excluding restructuring and other costs

 

7,318

 

6,899

Ratio (times)

 

3.85

 

3.86

Net interest cost: This measure is the denominator in the calculation of EBITDA – excluding restructuring and other costs interest coverage. Net interest cost is defined as financing costs, excluding capitalized long-term debt interest, employee defined benefit plans net interest, unrealized changes in virtual power purchase agreements forward element, and recoveries on redemption and repayment of debt, calculated on a 12-month trailing basis. Expenses recorded for the long-term debt prepayment premium, if any, are included in net interest cost.

Calculation of Net interest cost

For the 12‑month periods ended June 30 ($ millions)

    

2024

    

2023

Financing costs

 

1,406

 

999

Add (deduct):

Employee defined benefit plans net interest

 

(7)

 

(8)

Interest on long-term debt, excluding lease liabilities – capitalized

 

7

 

6

Unrealized changes in virtual power purchase agreements forward element

 

(77)

 

87

Net interest cost

 

1,329

 

1,084

11.2 Operating indicators

The following measures are industry metrics that are useful in assessing the operating performance of a mobile and fixed telecommunications entity, but do not have a standardized meaning under IFRS-IASB.

Churn is calculated as the number of subscribers deactivated during a given period divided by the average number of subscribers on the network during the period, and is expressed as a rate per month. Mobile phone churn refers to the aggregate average of both prepaid and postpaid mobile phone churn. A TELUS, Koodo® or Public Mobile® brand prepaid mobile phone subscriber is deactivated when the subscriber has no usage for 90 days following expiry of the prepaid credits.

Connected device subscriber means a subscriber on an active TELUS service plan with a recurring revenue-generating portable unit (e.g. tablets, internet keys, Internet of Things, wearables and connected cars) that is supported by TELUS and is intended for limited or no cellular voice capability.

Mobile phone subscriber means a subscriber on an active TELUS service plan with a recurring revenue-generating portable unit (e.g. feature phones and smartphones) where TELUS provides voice, text and/or data connectivity.

Internet subscriber means a subscriber on an active TELUS internet plan with a recurring revenue-generating unit where TELUS provides internet connectivity.

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TELUS Corporation – Management’s discussion and analysis – 2024 Q2

Residential voice subscriber means a subscriber on an active TELUS phone plan with a recurring revenue-generating unit where TELUS provides voice service.

Security subscriber means a subscriber on an active TELUS security plan with a recurring revenue-generating unit that is connected to the TELUS security and automation platform.

TV subscriber means a subscriber on an active TELUS TV plan with a recurring revenue-generating subscription for video services from a TELUS TV platform.

Healthcare lives covered means the number of users (primary members and their dependents) enrolled in various health programs supported by TELUS Health services (e.g. virtual care, health benefits management, preventative care, personal health security, and employee and family assistance programs). It is probable that some members and their dependents will be a user of multiple TELUS Health services.

Virtual care member means primary enrolment to receive services on an active TELUS Health virtual care plan.

Digital health transactions mean the total number of health claims, dental claims, consultations or other transactions facilitated by TELUS Health products and services.

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