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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
____________________________________
FORM 8-K
____________________________________
CURRENT REPORT
Pursuant to Section 13 or 15(d) of
The Securities Exchange Act of 1934

April 25, 2024
Date of Report (Date of earliest event reported)
____________________________________
CAPITAL ONE FINANCIAL CORPORATION
(Exact name of registrant as specified in its charter)
____________________________________
Delaware 001-13300 54-1719854
(State or other jurisdiction of incorporation) (Commission File Number) (IRS Employer Identification No.)
1680 Capital One Drive,
McLean, Virginia   22102
(Address of principal executive offices)   (Zip Code)
Registrant’s telephone number, including area code: (703) 720-1000
(Not applicable)
(Former name or former address, if changed since last report)
____________________________________
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):
☐    Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
☐    Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
☐    Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
☐    Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:
Title of Each Class Trading Symbol(s) Name of Each Exchange on Which Registered
Common Stock (par value $.01 per share) COF
New York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series I COF PRI
New York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series J COF PRJ
New York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series K COF PRK
New York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series L COF PRL
New York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series N COF PRN
New York Stock Exchange
0.800% Senior Notes Due 2024 COF24
New York Stock Exchange
1.650% Senior Notes Due 2029 COF29
New York Stock Exchange
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company     ☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐






Item 2.02 Results of Operations and Financial Condition.

On April 25, 2024, Capital One Financial Corporation (the “Company”) issued a press release announcing its financial results for the first quarter ended March 31, 2024. Copies of the Company’s press release and financial supplement are attached and furnished herewith as Exhibits 99.1 and 99.2 to this Form 8-K and are incorporated herein by reference.

Note: Information in this report (including Exhibits 99.1 and 99.2) furnished pursuant to Item 2.02 shall not be deemed to be “filed” for the purposes of Section 18 of the Securities Exchange Act of 1934 or otherwise subject to the liabilities of that Section. 
1





Item 9.01 Financial Statements and Exhibits.

(d) Exhibits.
Exhibit No. Description
99.1
99.2
104 The cover page from this Current Report on Form 8-K, formatted in Inline XBRL

Earnings Conference Call Webcast Information.

The Company will hold an earnings conference call on April 25, 2024 at 5:00 PM Eastern Time. The conference call will be accessible through live webcast. Interested investors and other individuals can access the webcast via the Company’s home page (www.capitalone.com). Under “About,” choose “Investors” to access the Investor Center and view and/or download the earnings press release, the financial supplement, including a reconciliation of non-GAAP financial measures, and the earnings release presentation. A replay of the webcast will be archived on the Company’s website through May 9, 2024 at 5:00 PM Eastern Time.
2





SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Company has duly caused this Current Report on Form 8-K to be signed on its behalf by the undersigned hereunto duly authorized.
CAPITAL ONE FINANCIAL CORPORATION
Date: April 25, 2024
By: /s/ TIMOTHY P. GOLDEN
Timothy P. Golden
SVP, Controller and Principal Accounting Officer

3
EX-99.1 2 ex991q12024earningsrelease.htm EX-99.1 Document

Exhibit 99.1
News Release
earningsslidesvfinal1b58aa.jpg
Contacts:
Investor Relations Media Relations
Jeff Norris Danielle Dietz Sie Soheili
jeff.norris@capitalone.com danielle.dietz@capitalone.com sie.soheili@capitalone.com

FOR IMMEDIATE RELEASE: April 25, 2024
Capital One Reports First Quarter 2024 Net Income of $1.3 billion,
or $3.13 per share
Net of adjusting items, First Quarter 2024 Net Income of $3.21 per share(1)
McLean, Va. (April 25, 2024) – Capital One Financial Corporation (NYSE: COF) today announced net income for the first quarter of 2024 of $1.3 billion, or $3.13 per diluted common share, compared with net income of $706 million, or $1.67 per diluted common share in the fourth quarter of 2023, and with net income of $960 million, or $2.31 per diluted common share in the first quarter of 2023. Adjusted net income(1) for the first quarter of 2024 was $3.21 per diluted common share.
“First quarter results continue to show top-line growth, stabilizing consumer credit, and balance sheet strength,” said Richard Fairbank, Founder, Chairman, and Chief Executive Officer “And in the quarter, we announced our definitive agreement to acquire Discover. The acquisition of Discover is a singular opportunity that creates a consumer banking and global payments platform with the capabilities, technology, brands, and customer franchise to create significant value for merchants, consumers, small businesses and shareholders."
The quarter included the following adjusting item:
(Dollars in millions, except per share data) Pre-Tax
Impact
After-Tax Diluted EPS
Impact
FDIC special assessment $ 42  $ 0.08 
All comparisons below are for the first quarter of 2024 compared with the fourth quarter of 2023 unless otherwise noted.
First Quarter 2024 Income Statement Summary:
•Total net revenue decreased 1 percent to $9.4 billion.
•Total non-interest expense decreased 10 percent to $5.1 billion:
◦19 percent decrease in marketing.
◦8 percent decrease in operating expenses.
•Pre-provision earnings(2) increased 13 percent to $4.3 billion.
•Provision for credit losses decreased $174 million to $2.7 billion:
•Net charge-offs of $2.6 billion.


Capital One First Quarter 2024 Earnings
Page 2

•$91 million loan reserve build.
(1)Amounts excluding adjusting items are non-GAAP measures that we believe help investors and users of our financial information understand the effect of adjusting items on our selected reported results and provide alternate measurements of our performance, both in the current period and across periods. See Table 15 in Exhibit 99.2 for a reconciliation of our selected reported results to these non-GAAP measures
(2)Pre-provision earnings is calculated based on the sum of net interest income and non-interest income, less non-interest expense for the period. Management believes that this financial metric is useful in enabling investors and others to assess the Company’s ability to generate income to cover credit losses through a credit cycle, which can vary significantly between periods.



Capital One First Quarter 2024 Earnings
Page 2
•Net interest margin of 6.69 percent, a decrease of 4 basis points.
•Efficiency ratio of 54.64 percent.
◦Adjusted efficiency ratio(1) of 54.19 percent.
•Operating efficiency ratio of 43.89 percent.
◦Adjusted operating efficiency ratio(1) of 43.45 percent.
First Quarter 2024 Balance Sheet Summary:
•Common equity Tier 1 capital ratio(3) under Basel III Standardized Approach of 13.1 percent at March 31, 2024.
•Period-end loans held for investment in the quarter decreased $5.3 billion, or 2 percent, to $315.2 billion.
◦Credit Card period-end loans decreased $4.0 billion, or 3 percent, to $150.6 billion.
•Domestic Card period-end loans decreased $3.8 billion, or 3 percent, to $143.9 billion.
◦Consumer Banking period-end loans decreased $338 million, or less than 1 percent, to $75.1 billion.
•Auto period-end loans decreased $274 million, or less than 1 percent, to $73.8 billion.
◦Commercial Banking period-end loans decreased $1.0 billion, or 1 percent, to $89.5 billion.
•Average loans held for investment in the quarter decreased $1.3 billion, or less than 1 percent, to $314.6 billion.
◦Credit Card average loans increased $1.0 billion, or 1 percent, to $149.6 billion.
•Domestic Card average loans increased $775 million, or 1 percent, to $142.9 billion.
◦Consumer Banking average loans decreased $1.1 billion, or 2 percent, to $75.1 billion.
•Auto average loans decreased $1.1 billion, or 1 percent, to $73.8 billion.
◦Commercial Banking average loans decreased $1.1 billion, or 1 percent, to $89.9 billion.
•Period-end total deposits increased $2.6 billion, or 1 percent, to $351.0 billion, while average deposits increased $329 million, or less than 1 percent, to $345.7 billion.
•Interest-bearing deposits rate paid increased 6 basis points to 3.53 percent.











Capital One First Quarter 2024 Earnings
Page 3


Earnings Conference Call Webcast Information
The company will hold an earnings conference call on April 25, 2024 at 5:00 PM Eastern Time. The conference call will be accessible through live webcast. Interested investors and other individuals can access the webcast via the company’s home page (www.capitalone.com). Under “About,” choose “Investors” to access the Investor Center and view and/or download the earnings press release, the financial supplement, including a reconciliation of non-GAAP financial measures, and the earnings release presentation. The replay of the webcast will be archived on the company’s website through May 9, 2024 at 5:00 PM Eastern Time.
Forward-Looking Statements
Certain statements in this release may constitute forward-looking statements, which involve a number of risks and uncertainties. Forward-looking statements often use words such as “will,” “anticipate,” “target,” “expect,” “think,” “estimate,” “intend,” “plan,” “goal,” “believe,” “forecast,” “outlook” or other words of similar meaning. Any forward-looking statements made by Capital One or on its behalf speak only as of the date they are made or as of the date indicated, and Capital One does not undertake any obligation to update forward-looking statements as a result of new information, future events or otherwise. Capital One cautions readers that any forward-looking information is not a guarantee of future performance and that actual results could differ materially from those contained in the forward-looking information due to a number of factors. For additional information on factors that could materially influence forward-looking statements included in this earnings press release, see the risk factors set forth under “Part I—Item 1A. Risk Factors” in the Annual Report on Form 10-K for the year ended December 31, 2023 filed with the Securities and Exchange Commission (the “SEC”) and Quarterly Reports on Form 10-Q and Current Reports on Form 8-K filed with the SEC.
About Capital One
Capital One Financial Corporation (www.capitalone.com) is a financial holding company which, along with its subsidiaries, had $351.0 billion in deposits and $481.7 billion in total assets as of March 31, 2024. Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients through a variety of channels. Capital One, N.A. has branches and Cafés located primarily in New York, Louisiana, Texas, Maryland, Virginia and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol “COF” and is included in the S&P 100 index.
###


(1)    This is a non-GAAP measure. We believe non-GAAP measures help investors and users of our financial information understand the effect of adjusting items on our selected reported results and provide alternate measurements of our performance, both in the current period and across periods. See our Financial Supplement, filed as Exhibit 99.2 to our Current Report on From 8-K on April 25, 2024 with the SEC, “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for a reconciliation and additional information on non-GAAP measures.
(2)    Pre-provision earnings is a non-GAAP metric calculated based on total net revenue less non-interest expense for the period. Management believes that this financial metric is useful in assessing the ability of a lending institution to generate income in excess of its provision for credit losses. See our Financial Supplement, filed as Exhibit 99.2 to our Current Report on From 8-K on April 25, 2024 with the SEC, “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for a reconciliation and additional information on non-GAAP measures.
(3)    Regulatory capital metrics as of March 31, 2024 are preliminary and therefore subject to change.
EX-99.2 3 ex992q12024earningsrelease.htm EX-99.2 Document

Exhibit 99.2

Capital One Financial Corporation
Financial Supplement(1)(2)
First Quarter 2024
Table of Contents
Capital One Financial Corporation Consolidated Results Page
Business Segment Results
Other
__________
(1)The information contained in this Financial Supplement is preliminary and based on data available at the time of the earnings presentation. Investors should refer to our Quarterly Report on Form 10-Q for the period ended March 31, 2024 once it is filed with the Securities and Exchange Commission.
(2)This Financial Supplement includes non-GAAP measures. We believe these non-GAAP measures are useful to investors and users of our financial information as they provide an alternate measurement of our performance and assist in assessing our capital adequacy and the level of return generated. These non-GAAP measures should not be viewed as a substitute for reported results determined in accordance with generally accepted accounting principles in the U.S. (“GAAP”), nor are they necessarily comparable to non-GAAP measures that may be presented by other companies. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for a reconciliation of any non-GAAP financial measures.



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 1: Financial Summary—Consolidated     
2024 Q1
(Dollars in millions, except per share data and as noted) 2024 2023 2023 2023 2023 2023 2023
Q1 Q4 Q3 Q2 Q1 Q4 Q1
Income Statement
Net interest income $ 7,488  $ 7,519  $ 7,423  $ 7,113  $ 7,186  —  %
Non-interest income 1,914  1,987  1,943  1,899  1,717  (4) % 11 
Total net revenue(1)
9,402  9,506  9,366  9,012  8,903  (1)
Provision for credit losses 2,683  2,857  2,284  2,490  2,795  (6) (4)
Non-interest expense:
Marketing 1,010  1,254  972  886  897  (19) 13 
Operating expense 4,127  4,463  3,888  3,908  4,048  (8)
Total non-interest expense 5,137  5,717  4,860  4,794  4,945  (10)
Income from continuing operations before income taxes 1,582  932  2,222  1,728  1,163  70  36 
Income tax provision 302  226  432  297  203  34  49 
Net income 1,280  706  1,790  1,431  960  81  33 
Dividends and undistributed earnings allocated to participating securities(2)
(23) (10) (28) (23) (16) 130  44 
Preferred stock dividends (57) (57) (57) (57) (57) —  — 
Net income available to common stockholders $ 1,200  $ 639  $ 1,705  $ 1,351  $ 887  88  35 
Common Share Statistics
Basic earnings per common share:(2)
Net income per basic common share $ 3.14  $ 1.67  $ 4.46  $ 3.53  $ 2.32  88  % 35  %
Diluted earnings per common share:(2)
Net income per diluted common share $ 3.13  $ 1.67  $ 4.45  $ 3.52  $ 2.31  87  % 35  %
Weighted-average common shares outstanding (in millions):
Basic 382.2  381.9  382.5  382.8  382.6  —  — 
Diluted 383.4  382.8  383.3  383.7  383.8  —  — 
Common shares outstanding (period-end, in millions) 382.1  380.4  381.0  381.4  382.0  —  — 
Dividends declared and paid per common share $ 0.60  $ 0.60  $ 0.60  $ 0.60  $ 0.60  —  — 
Tangible book value per common share (period-end)(3)
98.67  99.78  87.97  90.07  90.86  (1) % %
1


2024 Q1
(Dollars in millions) 2024 2023 2023 2023 2023 2023 2023
Q1 Q4 Q3 Q2 Q1 Q4 Q1
Balance Sheet (Period-End)
Loans held for investment $ 315,154  $ 320,472  $ 314,780  $ 311,323  $ 308,836  (2) % %
Interest-earning assets 453,557  449,701  445,428  441,250  445,166 
Total assets 481,720  478,464  471,435  467,800  471,660 
Interest-bearing deposits 323,352  320,389  317,217  314,393  318,641 
Total deposits 350,969  348,413  346,011  343,705  349,827  — 
Borrowings 50,361  49,856  49,247  50,258  48,777 
Common equity 52,955  53,244  48,823  49,713  49,807  (1)
Total stockholders’ equity 57,801  58,089  53,668  54,559  54,653  — 
Balance Sheet (Average Balances)
Loans held for investment $ 314,614  $ 315,890  $ 312,759  $ 309,655  $ 307,756  —  %
Interest-earning assets 447,803  446,929  443,532  439,139  435,199  — 
Total assets 474,995  472,594  469,860  466,652  462,324  %
Interest-bearing deposits 318,450  316,808  316,032  313,207  308,788 
Total deposits 345,657  345,328  345,013  343,678  340,123  — 
Borrowings 50,474  51,070  49,736  48,468  48,016  (1)
Common equity 53,152  50,786  50,166  50,511  49,927 
Total stockholders’ equity 57,998  55,632  55,012  55,357  54,773 
    
    
2


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 2: Selected Metrics—Consolidated
2024 Q1
(Dollars in millions, except as noted) 2024 2023 2023 2023 2023 2023 2023
Q1 Q4 Q3 Q2 Q1 Q4 Q1
Performance Metrics
Net interest income growth (period over period) —  % % (1) % —  ** **
Non-interest income growth (period over period) (4) % 11  (7) % ** **
Total net revenue growth (period over period) (1) (2) ** **
Total net revenue margin(4)
8.40  8.51  8.45  8.21  8.18  (11) bps 22  bps
Net interest margin(5)
6.69  6.73  6.69  6.48  6.60  (4)
Return on average assets 1.08  0.60  1.52  1.23  0.83  48  25 
Return on average tangible assets(6)
1.11  0.62  1.58  1.27  0.86  49  25 
Return on average common equity(7)
9.03  5.03  13.59  10.70  7.11  400  192 
Return on average tangible common equity(8)
12.67  7.20  19.59  15.30  10.15  547  252 
Efficiency ratio(9)
54.64  60.14  51.89  53.20  55.54  (550) (90)
Operating efficiency ratio(10)
43.89  46.95  41.51  43.36  45.47  (306) (158)
Effective income tax rate for continuing operations 19.1  24.2  19.4  17.2  17.5  (510) 160 
Employees (period-end, in thousands) 51.3  52.0  54.2  55.6  56.1  (1)% (9)%
Credit Quality Metrics
Allowance for credit losses $ 15,380 $ 15,296 $ 14,955 $ 14,646 $ 14,318 1% 7%
Allowance coverage ratio 4.88  % 4.77  % 4.75  % 4.70  % 4.64  % 11  bps 24  bps
Net charge-offs $ 2,616 $ 2,533 $ 1,999 $ 2,185 $ 1,697 3% 54%
Net charge-off rate(11)
3.33  % 3.21  % 2.56  % 2.82  % 2.21  % 12  bps 112  bps
30+ day performing delinquency rate 3.40  3.71  3.42  3.08  2.88  (31) 52 
30+ day delinquency rate 3.67  3.99  3.71  3.36  3.09  (32) 58 
Capital Ratios(12)
Common equity Tier 1 capital
13.1  % 12.9  % 13.0  % 12.7  % 12.5  % 20  bps 60  bps
Tier 1 capital 14.4  14.2  14.3  14.0  13.9  20  50 
Total capital 16.3  16.0  16.2  16.0  15.9  30  40 
Tier 1 leverage 11.3  11.2  11.2  11.0  10.9  10  40 
Tangible common equity (“TCE”)(13)
8.1  8.2  7.3  7.6  7.6  (10) 50 
    
 
3


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 3: Consolidated Statements of Income
2024 Q1
(Dollars in millions, except as noted) 2024 2023 2023 2023 2023 2023 2023
Q1 Q4 Q3 Q2 Q1 Q4 Q1
Interest income:
Loans, including loans held for sale $ 9,920  $ 9,934  $ 9,696  $ 9,057  $ 8,723  —  14  %
Investment securities 687  669  627  639  615  % 12 
Other 570  542  550  470  416  37 
Total interest income 11,177  11,145  10,873  10,166  9,754  —  15 
Interest expense:
Deposits 2,812  2,745  2,611  2,277  1,856  52 
Securitized debt obligations 261  263  249  236  211  (1) 24 
Senior and subordinated notes 606  608  579  528  489  —  24 
Other borrowings 10  10  11  12  12  —  (17)
Total interest expense 3,689  3,626  3,450  3,053  2,568  44 
Net interest income 7,488  7,519  7,423  7,113  7,186  — 
Provision for credit losses 2,683  2,857  2,284  2,490  2,795  (6) (4)
Net interest income after provision for credit losses 4,805  4,662  5,139  4,623  4,391 
Non-interest income:
Interchange fees, net 1,145  1,207  1,234  1,213  1,139  (5)
Service charges and other customer-related fees 462  424  453  411  379  22 
Net securities gains (losses) —  (34) —  —  —  ** — 
Other 307  390  256  275  199  (21) 54 
Total non-interest income 1,914  1,987  1,943  1,899  1,717  (4) 11 
Non-interest expense:
Salaries and associate benefits 2,478  2,284  2,274  2,317  2,427 
Occupancy and equipment 554  628  518  506  508  (12)
Marketing 1,010  1,254  972  886  897  (19) 13 
Professional services 262  359  295  290  324  (27) (19)
Communications and data processing 351  345  344  344  350  — 
Amortization of intangibles 19  22  24  22  14  (14) 36 
Other 463  825  433  429  425  (44)
Total non-interest expense 5,137  5,717  4,860  4,794  4,945  (10)
Income from continuing operations before income taxes 1,582  932  2,222  1,728  1,163  70  36 
Income tax provision 302  226  432  297  203  34  49 
Net income 1,280  706  1,790  1,431  960  81  33 
Dividends and undistributed earnings allocated to participating securities(2)
(23) (10) (28) (23) (16) 130  44 
Preferred stock dividends (57) (57) (57) (57) (57) —  — 
Net income available to common stockholders $ 1,200  $ 639  $ 1,705  $ 1,351  $ 887  88  35 
4


2024 Q1
2024 2023 2023 2023 2023 2023 2023
Q1 Q4 Q3 Q2 Q1 Q4 Q1
Basic earnings per common share:(2)
Net income per basic common share $ 3.14  $ 1.67  $ 4.46  $ 3.53  $ 2.32  88  % 35  %
Diluted earnings per common share:(2)
Net income per diluted common share $ 3.13  $ 1.67  $ 4.45  $ 3.52  $ 2.31  87  % 35  %
Weighted-average common shares outstanding (in millions):
Basic common shares 382.2  381.9  382.5  382.8  382.6  —  — 
Diluted common shares 383.4  382.8  383.3  383.7  383.8  —  — 
5


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 4: Consolidated Balance Sheets
2024 Q1
2024 2023 2023 2023 2023 2023 2023
(Dollars in millions) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Assets:
Cash and cash equivalents:
Cash and due from banks $ 4,671  $ 4,903  $ 4,620  $ 3,360  $ 3,347  (5) % 40  %
Interest-bearing deposits and other short-term investments 46,357  38,394  40,249  38,236  43,166  21 
Total cash and cash equivalents 51,028  43,297  44,869  41,596  46,513  18  10 
Restricted cash for securitization investors 474  458  435  452  460 
Securities available for sale 78,398  79,117  74,837  78,412  81,925  (1) (4)
Loans held for investment:
Unsecuritized loans held for investment 285,577  289,229  284,953  280,933  280,093  (1)
Loans held in consolidated trusts 29,577  31,243  29,827  30,390  28,743  (5)
Total loans held for investment 315,154  320,472  314,780  311,323  308,836  (2)
Allowance for credit losses (15,380) (15,296) (14,955) (14,646) (14,318)
Net loans held for investment 299,774  305,176  299,825  296,677  294,518  (2)
Loans held for sale 1,631  854  742  1,211  363  91  **
Premises and equipment, net 4,366  4,375  4,378  4,359  4,365  —  — 
Interest receivable 2,514  2,478  2,469  2,297  2,250  12 
Goodwill 15,062  15,065  15,048  15,060  14,779  — 
Other assets 28,473  27,644  28,832  27,736  26,487 
Total assets $ 481,720  $ 478,464  $ 471,435  $ 467,800  $ 471,660 
6


2024 Q1
2024 2023 2023 2023 2023 2023 2023
(Dollars in millions) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Liabilities:
Interest payable $ 762  $ 649  $ 685  $ 637  $ 621  17  % 23  %
Deposits:
Non-interest-bearing deposits 27,617  28,024  28,794  29,312  31,186  (1) (11)
Interest-bearing deposits 323,352  320,389  317,217  314,393  318,641 
Total deposits 350,969  348,413  346,011  343,705  349,827  — 
Securitized debt obligations 17,661  18,043  17,417  17,861  17,813  (2) (1)
Other debt:
Federal funds purchased and securities loaned or sold under agreements to repurchase 568  538  522  649  542 
Senior and subordinated notes 32,108  31,248  31,283  31,627  30,398 
Other borrowings 24  27  25  121  24  (11) — 
Total other debt 32,700  31,813  31,830  32,397  30,964 
Other liabilities 21,827  21,457  21,824  18,641  17,782  23 
Total liabilities 423,919  420,375  417,767  413,241  417,007 
Stockholders’ equity:
Preferred stock —  — 
Common stock —  — 
Additional paid-in capital, net 35,808  35,541  35,334  35,163  34,952 
Retained earnings 61,905  60,945  60,529  59,028  57,898 
Accumulated other comprehensive loss (9,534) (8,268) (12,224) (9,818) (8,540) 15  12 
Treasury stock, at cost (30,385) (30,136) (29,978) (29,821) (29,664)
Total stockholders’ equity 57,801  58,089  53,668  54,559  54,653  — 
Total liabilities and stockholders’ equity $ 481,720  $ 478,464  $ 471,435  $ 467,800  $ 471,660 

7


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 5: Notes to Financial Summary, Selected Metrics and Consolidated Financial Statements (Tables 1—4)

(1)Total net revenue was reduced by $630 million in Q1 2024, $566 million in Q4 2023, $449 million in Q3 2023, $443 million in Q2 2023 and $405 million in Q1 2023 for credit card finance charges and fees charged-off as uncollectible.
(2)Dividends and undistributed earnings allocated to participating securities and earnings per share are computed independently for each period. Accordingly, the sum of each quarterly amount may not agree to the year-to-date total. We also provide adjusted diluted earnings per share, which is a non-GAAP measure. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on our non-GAAP measures.
(3)Tangible book value per common share is a non-GAAP measure calculated based on TCE divided by common shares outstanding. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(4)Total net revenue margin is calculated based on annualized total net revenue for the period divided by average interest-earning assets for the period.
(5)Net interest margin is calculated based on annualized net interest income for the period divided by average interest-earning assets for the period.
(6)Return on average tangible assets is a non-GAAP measure calculated based on annualized income (loss) from continuing operations, net of tax, for the period divided by average tangible assets for the period. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(7)Return on average common equity is calculated based on annualized net income (loss) available to common stockholders less annualized income (loss) from discontinued operations, net of tax, for the period, divided by average common equity. Our calculation of return on average common equity may not be comparable to similarly-titled measures reported by other companies.
(8)Return on average tangible common equity is a non-GAAP measure calculated based on annualized net income (loss) available to common stockholders less annualized income (loss) from discontinued operations, net of tax, for the period, divided by average TCE. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(9)Efficiency ratio is calculated based on total non-interest expense for the period divided by total net revenue for the period. We also provide an adjusted efficiency ratio, which is a non-GAAP measure. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on our non-GAAP measures.
(10)Operating efficiency ratio is calculated based on operating expense for the period divided by total net revenue for the period. We also provide an adjusted operating efficiency ratio, which is a non-GAAP measure. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on our non-GAAP measures.
(11)Net charge-off rate is calculated based on annualized net charge-offs for the period divided by average loans held for investment for the period.
(12)Capital ratios as of the end of Q1 2024 are preliminary and therefore subject to change. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for information on the calculation of each of these ratios.
(13)TCE ratio is a non-GAAP measure calculated based on TCE divided by tangible assets. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
**    Not meaningful.
8


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 6: Average Balances, Net Interest Income and Net Interest Margin
2024 Q1 2023 Q4 2023 Q1
(Dollars in millions, except as noted) Average Balance Interest Income/ Expense
Yield/Rate(1)
Average Balance Interest Income/ Expense
Yield/Rate(1)
Average Balance Interest Income/ Expense
Yield/Rate(1)
Interest-earning assets:
Loans, including loans held for sale $ 315,563  $ 9,920  12.57  % $ 316,670  $ 9,934  12.55  % $ 308,115  $ 8,723  11.32  %
Investment securities 88,581  687  3.10  88,650  669  3.02  89,960  615  2.73 
Cash equivalents and other 43,659  570  5.21  41,609  542  5.21  37,124  416  4.49 
Total interest-earning assets $ 447,803  $ 11,177  9.98  $ 446,929  $ 11,145  9.97  $ 435,199  $ 9,754  8.96 
Interest-bearing liabilities:
Interest-bearing deposits $ 318,450  $ 2,812  3.53  $ 316,808  $ 2,745  3.47  $ 308,788  $ 1,856  2.40 
Securitized debt obligations 17,836  261  5.85  18,022  263  5.84  17,251  211  4.90 
Senior and subordinated notes 32,211  606  7.52  32,586  608  7.46  30,136  489  6.49 
Other borrowings and liabilities(2)
2,373  10  1.78  2,349  10  1.74  2,335  12  2.08 
Total interest-bearing liabilities $ 370,870  $ 3,689  3.98  $ 369,765  $ 3,626  3.92  $ 358,510  $ 2,568  2.87 
Net interest income/spread $ 7,488  6.00  $ 7,519  6.05  $ 7,186  6.10 
Impact of non-interest-bearing funding 0.69  0.68  0.50 
Net interest margin 6.69  % 6.73  % 6.60  %
                                                                                                                                                                                                                            

9


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 7: Loan Information and Performance Statistics
2024 Q1
2024 2023 2023 2023 2023 2023 2023
(Dollars in millions, except as noted) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Loans Held for Investment (Period-End)
Credit card:
   Domestic credit card $ 143,861  $ 147,666  $ 140,320  $ 135,975  $ 130,980  (3) % 10  %
   International card businesses 6,733  6,881  6,463  6,516  6,162  (2)
Total credit card 150,594  154,547  146,783  142,491  137,142  (3) 10 
Consumer banking:
   Auto 73,801  74,075  75,456  75,841  76,652  —  (4)
   Retail banking 1,298  1,362  1,388  1,439  1,499  (5) (13)
Total consumer banking 75,099  75,437  76,844  77,280  78,151  —  (4)
Commercial banking:
   Commercial and multifamily real estate 34,272  34,446  35,622  36,041  37,132  (1) (8)
   Commercial and industrial 55,189  56,042  55,531  55,511  56,411  (2) (2)
Total commercial banking 89,461  90,488  91,153  91,552  93,543  (1) (4)
Total loans held for investment $ 315,154  $ 320,472  $ 314,780  $ 311,323  $ 308,836  (2)
Loans Held for Investment (Average)
Credit card:
   Domestic credit card $ 142,887  $ 142,112  $ 137,500  $ 132,505  $ 128,562  % 11  %
   International card businesses 6,758  6,515  6,549  6,257  6,108  11 
Total credit card 149,645  148,627  144,049  138,762  134,670  11 
Consumer banking:
   Auto 73,768  74,861  75,740  76,233  77,465  (1) (5)
   Retail banking 1,324  1,377  1,414  1,465  1,529  (4) (13)
Total consumer banking 75,092  76,238  77,154  77,698  78,994  (2) (5)
Commercial banking:
   Commercial and multifamily real estate 34,310  35,414  35,964  37,068  37,373  (3) (8)
   Commercial and industrial 55,567  55,611  55,592  56,127  56,719  —  (2)
Total commercial banking 89,877  91,025  91,556  93,195  94,092  (1) (4)
Total average loans held for investment $ 314,614  $ 315,890  $ 312,759  $ 309,655  $ 307,756  — 
10


2024 Q1
2024 2023 2023 2023 2023 2023 2023
Q1 Q4 Q3 Q2 Q1 Q4 Q1
Net Charge-Off (Recovery) Rates
Credit card:
   Domestic credit card(3)
5.94  % 5.35  % 4.40  % 4.38  % 4.04  % 59  bps 190  bps
   International card businesses 5.16  4.94  4.87  4.98  4.54  22  62 
Total credit card 5.90  5.33  4.42  4.41  4.06  57  184 
Consumer banking:
   Auto 1.99  2.19  1.77  1.40  1.53  (20) 46 
   Retail banking 4.04  5.68  3.80  3.25  2.97  (164) 107 
Total consumer banking 2.03  2.25  1.81  1.43  1.56  (22) 47 
Commercial banking:
   Commercial and multifamily real estate 0.20  0.96  0.27  3.91  0.19  (76)
   Commercial and industrial 0.08  0.26  0.24  0.11  0.03  (18)
Total commercial banking 0.13  0.53  0.25  1.62  0.09  (40)
Total net charge-offs 3.33  3.21  2.56  2.82  2.21  12  112 
30+ Day Performing Delinquency Rates
Credit card:
   Domestic credit card 4.48  % 4.61  % 4.31  % 3.74  % 3.66  % (13) bps 82  bps
   International card businesses 4.83  4.67  4.43  4.24  4.20  16  63 
Total credit card 4.50  4.61  4.32  3.77  3.68  (11) 82 
Consumer banking:
   Auto 5.28  6.34  5.64  5.38  5.00  (106) 28 
   Retail banking 0.95  1.19  1.07  1.19  0.56  (24) 39 
Total consumer banking 5.21  6.25  5.55  5.30  4.92  (104) 29 
Nonperforming Loans and Nonperforming Assets Rates(4)(5)
Credit card:
   International card businesses 0.13  % 0.13  % 0.14  % 0.16  % 0.12  % —  bps
Total credit card 0.01  0.01  0.01  0.01  0.01  —  — 
Consumer banking:
   Auto 0.79  0.96  0.85  0.77  0.67  (17) bps 12 
   Retail banking 3.21  3.36  3.28  2.99  2.94  (15) 27 
Total consumer banking 0.83  1.00  0.89  0.82  0.72  (17) 11 
Commercial banking:
   Commercial and multifamily real estate 1.58  1.23  1.29  1.15  0.90  35  68 
   Commercial and industrial 1.10  0.60  0.65  0.71  0.72  50  38 
Total commercial banking 1.28  0.84  0.90  0.89  0.79  44  49 
Total nonperforming loans 0.57  0.48  0.48  0.47  0.42  15 
Total nonperforming assets 0.58  0.50  0.50  0.48  0.44  14 
11


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 8: Allowance for Credit Losses and Reserve for Unfunded Lending Commitments Activity

Three Months Ended March 31, 2024
Credit Card Consumer Banking
(Dollars in millions) Domestic Card International Card Businesses Total Credit Card Auto Retail Banking Total Consumer Banking Commercial Banking Total
Allowance for credit losses:
Balance as of December 31, 2023 $ 11,261  $ 448  $ 11,709  $ 2,002  $ 40  $ 2,042  $ 1,545  $ 15,296 
Charge-offs (2,452) (122) (2,574) (642) (18) (660) (39) (3,273)
Recoveries 332  35  367  275  280  10  657 
Net charge-offs (2,120) (87) (2,207) (367) (13) (380) (29) (2,616)
Provision for credit losses 2,157  102  2,259  422  426  22  2,707 
Allowance build (release) for credit losses 37  15  52  55  (9) 46  (7) 91 
Other changes(6)
—  (7) (7) —  —  —  —  (7)
Balance as of March 31, 2024 11,298  456  11,754  2,057  31  2,088  1,538  15,380 
Reserve for unfunded lending commitments:
Balance as of December 31, 2023 —  158  158 
Provision (benefit) for losses on unfunded lending commitments —  —  (24) (24)
Balance as of March 31, 2024 —  —  134  134 
Combined allowance and reserve as of March 31, 2024 $ 11,298  $ 456  $ 11,754  $ 2,057  $ 31  $ 2,088  $ 1,672  $ 15,514 
12


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 9: Financial Summary—Business Segment Results

Three Months Ended March 31, 2024
(Dollars in millions) Credit Card Consumer Banking
Commercial Banking(7)
Other(7)
Total
Net interest income (loss) $ 5,272  $ 2,011  $ 599  $ (394) $ 7,488 
Non-interest income (loss) 1,476  159  281  (2) 1,914 
Total net revenue (loss) 6,748  2,170  880  (396) 9,402 
Provision (benefit) for credit losses 2,259  426  (2) —  2,683 
Non-interest expense 3,229  1,246  515  147  5,137 
Income (loss) from continuing operations before income taxes 1,260  498  367  (543) 1,582 
Income tax provision (benefit) 299  117  87  (201) 302 
Income (loss) from continuing operations, net of tax $ 961  $ 381  $ 280  $ (342) $ 1,280 
Three Months Ended December 31, 2023
(Dollars in millions) Credit Card Consumer Banking
Commercial Banking(7)
Other(7)
Total
Net interest income (loss) $ 5,231  $ 1,951  $ 617  $ (280) $ 7,519 
Non-interest income 1,565  163  245  14  1,987 
Total net revenue (loss) 6,796  2,114  862  (266) 9,506 
Provision (benefit) for credit losses 2,353  422  84  (2) 2,857 
Non-interest expense 3,417  1,402  487  411  5,717 
Income (loss) from continuing operations before income taxes 1,026  290  291  (675) 932 
Income tax provision (benefit) 241  68  68  (151) 226 
Income (loss) from continuing operations, net of tax $ 785  $ 222  $ 223  $ (524) $ 706 
Three Months Ended March 31, 2023
(Dollars in millions) Credit Card Consumer Banking
Commercial Banking(7)
Other(7)
Total
Net interest income (loss) $ 4,657  $ 2,360  $ 648  $ (479) $ 7,186 
Non-interest income 1,363  135  212  1,717 
Total net revenue (loss) 6,020  2,495  860  (472) 8,903 
Provision (benefit) for credit losses 2,261  275  259  —  2,795 
Non-interest expense 3,038  1,283  530  94  4,945 
Income (loss) from continuing operations before income taxes 721  937  71  (566) 1,163 
Income tax provision (benefit) 172  221  17  (207) 203 
Income (loss) from continuing operations, net of tax $ 549  $ 716  $ 54  $ (359) $ 960 

13


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 10: Financial & Statistical Summary—Credit Card Business
2024 Q1 vs.
2024 2023 2023 2023 2023 2023 2023
(Dollars in millions, except as noted) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Credit Card
Earnings:
Net interest income $ 5,272  $ 5,231  $ 5,114  $ 4,727  $ 4,657  1% 13%
Non-interest income 1,476  1,565  1,513  1,499  1,363  (6)
Total net revenue 6,748  6,796  6,627  6,226  6,020  (1) 12 
Provision for credit losses 2,259  2,353  1,953  2,084  2,261  (4)
Non-interest expense 3,229  3,417  3,015  3,020  3,038  (6)
Income from continuing operations before income taxes 1,260  1,026  1,659  1,122  721  23  75 
Income tax provision 299  241  393  265  172  24  74 
Income from continuing operations, net of tax $ 961  $ 785  $ 1,266  $ 857  $ 549  22  75 
Selected performance metrics:
Period-end loans held for investment $ 150,594 $ 154,547 $ 146,783 $ 142,491 $ 137,142 (3) 10 
Average loans held for investment 149,645 148,627 144,049 138,762 134,670 11 
Average yield on loans outstanding(1)
18.84  % 18.96  % 19.02  % 18.17  % 17.98  % (12) bps 86  bps
Total net revenue margin(8)
17.99  18.24  18.40  17.95  17.88  (25) 11 
Net charge-off rate 5.90  5.33  4.42  4.41  4.06  57  184 
30+ day performing delinquency rate 4.50  4.61  4.32  3.77  3.68  (11) 82 
30+ day delinquency rate 4.50  4.62  4.32  3.77  3.69  (12) 81 
Nonperforming loan rate(4)
0.01  0.01  0.01  0.01  0.01  —  — 
Purchase volume(9)
$ 150,171 $ 162,055 $ 158,640 $ 157,937 $ 141,658 (7)% 6%
14


2024 Q1 vs.
2024 2023 2023 2023 2023 2023 2023
(Dollars in millions, except as noted) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Domestic Card
Earnings:
Net interest income $ 4,972  $ 4,940  $ 4,827  $ 4,453  $ 4,390  1% 13%
Non-interest income 1,411  1,498  1,445  1,431  1,298  (6)
Total net revenue 6,383  6,438  6,272  5,884  5,688  (1) 12 
Provision for credit losses 2,157  2,238  1,861  1,995  2,174  (4) (1)
Non-interest expense 3,025  3,186  2,810  2,805  2,847  (5)
Income from continuing operations before income taxes 1,201  1,014  1,601  1,084  667  18  80 
Income tax provision 283  239  378  256  157  18  80 
Income from continuing operations, net of tax $ 918  $ 775  $ 1,223  $ 828  $ 510  18  80 
Selected performance metrics:
Period-end loans held for investment $ 143,861 $ 147,666 $ 140,320 $ 135,975 $ 130,980 (3) 10 
Average loans held for investment 142,887 142,112 137,500 132,505 128,562 11 
Average yield on loans outstanding(1)
18.76  % 18.88  % 18.96  % 18.07  % 17.88  % (12) bps 88  bps
Total net revenue margin(8)
17.82  18.07  18.24  17.76  17.70  (25) 12 
Net charge-off rate(3)
5.94  5.35  4.40  4.38  4.04  59  190 
30+ day performing delinquency rate 4.48  4.61  4.31  3.74  3.66  (13) 82 
Purchase volume(9)
$ 146,696 $ 158,290 $ 154,880 $ 154,184 $ 138,310 (7)% 6%
Refreshed FICO scores:(10)
Greater than 660 68  % 68  % 69  % 69  % 68  % —  — 
660 or below 32  32  31  31  32  —  — 
Total 100  % 100  % 100  % 100  % 100  %
    

15


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 11: Financial & Statistical Summary—Consumer Banking Business
2024 Q1 vs.
2024 2023 2023 2023 2023 2023 2023
(Dollars in millions, except as noted) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Consumer Banking
Earnings:
Net interest income $ 2,011  $ 1,951  $ 2,133  $ 2,269  $ 2,360  3% (15)%
Non-interest income 159  163  142  149  135  (2) 18 
Total net revenue 2,170  2,114  2,275  2,418  2,495  (13)
Provision for credit losses 426  422  213  259  275  55
Non-interest expense 1,246  1,402  1,262  1,231  1,283  (11) (3)
Income from continuing operations before income taxes 498  290  800  928  937  72  (47)
Income tax provision 117  68  189  219  221  72  (47)
Income from continuing operations, net of tax $ 381  $ 222  $ 611  $ 709  $ 716  72  (47)
Selected performance metrics:
Period-end loans held for investment $ 75,099 $ 75,437 $ 76,844 $ 77,280 $ 78,151 —  (4)
Average loans held for investment 75,092 76,238 77,154 77,698 78,994 (2) (5)
Average yield on loans held for investment(1)
8.33  % 8.17  % 7.97  % 7.65  % 7.40  % 16  bps 93  bps
Auto loan originations $ 7,522 $ 6,157 $ 7,452 $ 7,160 $ 6,211 22% 21%
Period-end deposits 300,806 296,171 290,789 286,174 291,163
Average deposits 294,448 291,486 287,457 285,647 278,772
Average deposits interest rate 3.15  % 3.06  % 2.85  % 2.46  % 1.96  % bps 119  bps
Net charge-off rate 2.03  2.25  1.81  1.43  1.56  (22) 47 
30+ day performing delinquency rate 5.21  6.25  5.55  5.30  4.92  (104) 29 
30+ day delinquency rate 5.86  7.08  6.27  5.95  5.46  (122) 40 
Nonperforming loan rate(4)
0.83  1.00  0.89  0.82  0.72  (17) 11 
Nonperforming asset rate(5)
0.91  1.09  0.96  0.88  0.78  (18) 13 
Auto—At origination FICO scores:(11)
Greater than 660 53  % 53  % 52  % 52  % 52  % —  1%
621 - 660 20  20  20  20  20  —  — 
620 or below 27  27  28  28  28  —  (1)
Total 100  % 100  % 100  % 100  % 100  %
16


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 12: Financial & Statistical Summary—Commercial Banking Business
2024 Q1 vs.
2024 2023 2023 2023 2023 2023 2023
(Dollars in millions, except as noted) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Commercial Banking
Earnings:
Net interest income $ 599  $ 617  $ 621  $ 632  $ 648  (3)% (8)%
Non-interest income 281  245  288  257  212  15  33 
Total net revenue(7)
880  862  909  889  860 
Provision (benefit) for credit losses (2) 84  116  146  259  ** **
Non-interest expense 515  487  512  482  530  (3)
Income from continuing operations before income taxes 367  291  281  261  71  26 **
Income tax provision 87  68  67  61  17  28 **
Income from continuing operations, net of tax $ 280  $ 223  $ 214  $ 200  $ 54  26 **
Selected performance metrics:
Period-end loans held for investment $ 89,461 $ 90,488 $ 91,153 $ 91,552 $ 93,543 (1) (4)
Average loans held for investment 89,877 91,025 91,556 93,195 94,092 (1) (4)
Average yield on loans held for investment(1)(7)
7.14  % 7.24  % 7.16  % 6.75  % 6.31  % (10) bps 83  bps
Period-end deposits $ 31,082 $ 32,712 $ 36,035 $ 36,793 $ 38,380 (5)% (19)%
Average deposits 31,844 34,525 37,279 37,960 39,941 (8) (20)
Average deposits interest rate 2.65  % 2.79  % 2.93  % 2.68  % 2.34  % (14) bps 31  bps
Net charge-off rate 0.13  0.53  0.25  1.62  0.09  (40) 4
Nonperforming loan rate(4)
1.28  0.84  0.90  0.89  0.79  44  49 
Nonperforming asset rate(5)
1.28  0.84  0.90  0.89  0.79  44  49 
Risk category:(12)
Noncriticized $ 80,804 $ 81,758 $ 82,968 $ 84,583 $ 85,964 (1)% (6)%
Criticized performing 7,509 7,969 7,363 6,158 6,839 (6) 10 
Criticized nonperforming 1,148 761 822 811 740 51  55 
Total commercial banking loans held for investment $ 89,461 $ 90,488 $ 91,153 $ 91,552 $ 93,543 (1) (4)
Risk category as a percentage of period-end loans held for investment:(12)
Noncriticized 90.33  % 90.35  % 91.02  % 92.38  % 91.90  % (2) bps (157) bps
Criticized performing 8.39  8.81  8.08  6.73  7.31  (42) 108 
Criticized nonperforming 1.28  0.84  0.90  0.89  0.79  44  49 
Total commercial banking loans 100.00  % 100.00  % 100.00  % 100.00  % 100.00  %
17


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 13: Financial & Statistical Summary—Other and Total
2024 Q1 vs.
2024 2023 2023 2023 2023 2023 2023
(Dollars in millions) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Other
Earnings:
Net interest loss $ (394) $ (280) $ (445) $ (515) $ (479) 41% (18)%
Non-interest income (loss) (2) 14 (6) 7 ** **
Total net loss(7)
(396) (266) (445) (521) (472) 49 (16)
Provision (benefit) for credit losses (2) 2 1 **
Non-interest expense(13)
147 411 71 61 94 (64) 56
Loss from continuing operations before income taxes (543) (675) (518) (583) (566) (20) (4)
Income tax benefit (201) (151) (217) (248) (207) 33 (3)
Loss from continuing operations, net of tax $ (342) $ (524) $ (301) $ (335) $ (359) (35) (5)
Selected performance metrics:
Period-end deposits $ 19,081  $ 19,530  $ 19,187  $ 20,738  $ 20,284  (2) (6)
Average deposits 19,365  19,317  20,277  20,071  21,410  (10)
Total
Earnings:
Net interest income $ 7,488  $ 7,519  $ 7,423  $ 7,113  $ 7,186  4%
Non-interest income 1,914  1,987  1,943  1,899  1,717  (4)% 11
Total net revenue 9,402  9,506  9,366  9,012  8,903  (1) 6
Provision for credit losses 2,683  2,857  2,284  2,490  2,795  (6) (4)
Non-interest expense 5,137  5,717  4,860  4,794  4,945  (10) 4
Income from continuing operations before income taxes 1,582  932  2,222  1,728  1,163  70 36
Income tax provision 302  226  432  297  203  34 49
Income from continuing operations, net of tax $ 1,280  $ 706  $ 1,790  $ 1,431  $ 960  81 33
Selected performance metrics:
Period-end loans held for investment $ 315,154  $ 320,472  $ 314,780  $ 311,323  $ 308,836  (2) 2
Average loans held for investment 314,614  315,890  312,759  309,655  307,756  2
Period-end deposits 350,969  348,413  346,011  343,705  349,827  1
Average deposits 345,657  345,328  345,013  343,678  340,123  2
18


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 14: Notes to Net Interest Margin, Loan, Allowance and Business Segment Disclosures (Tables 6—13)

(1)Average yield is calculated based on annualized interest income for the period divided by average loans during the period. Annualized interest income does not include any allocations, such as funds transfer pricing. Average yield is calculated using whole dollar values for average balances and interest income/expense. Accordingly, total interest earning assets less total interest bearing liabilities may not total net interest income/spread.
(2)Includes amounts related to entities that provide capital to low-income and rural communities of $1.9 billion and $1.7 billion for the first quarters of 2024 and 2023, respectively, and related interest expense of $8 million for both the first quarters of 2024 and 2023.
(3)In December 2023, we recognized $18 million of incremental net charge-offs on certain loans in hardship programs from the one-time impact of operational delays, which increased the Q4 2023 net charge-off rate by approximately 5 basis points. Excluding this impact, the Q4 2023 net charge-off rate would have been 5.30%.
(4)Nonperforming loan rates are calculated based on nonperforming loans for each category divided by period-end total loans held for investment for each respective category. For Commercial Banking, loans categorized as nonperforming are considered criticized nonperforming.
(5)Nonperforming assets consist of nonperforming loans, repossessed assets and other foreclosed assets. The total nonperforming asset rate is calculated based on total nonperforming assets divided by the combined period-end total loans held for investment, repossessed assets and other foreclosed assets.
(6)Primarily represents foreign currency translation adjustments.
(7)Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.
(8)Total net revenue margin is calculated based on annualized total net revenue for the period divided by average interest-earning assets for the period.
(9)Purchase volume consists of purchase transactions, net of returns, for the period, and excludes cash advance and balance transfer transactions.
(10)Percentages represent period-end loans held for investment in each credit score category. Domestic Card credit scores generally represent FICO scores. These scores are obtained from one of the major credit bureaus at origination and are refreshed monthly thereafter. We approximate non-FICO credit scores to comparable FICO scores for consistency purposes. Balances for which no credit score is available or the credit score is invalid are included in the 660 or below category.
(11)Percentages represent period-end loans held for investment in each credit score category. Auto credit scores generally represent average FICO scores obtained from three credit bureaus at the time of application and are not refreshed thereafter. Balances for which no credit score is available or the credit score is invalid are included in the 620 or below category.
(12)Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset categories defined by bank regulatory authorities.
(13)Includes the impact of the $42 million and $289 million FDIC special assessment in Q1 2024 and Q4 2023, respectively, and any charges incurred as a result of restructuring activities for the periods presented.
**    Not meaningful.
19


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures(1)
Basel III Standardized Approach
(Dollars in millions, except as noted) March 31,
2024
December 31,
2023
September 30,
2023
June 30,
2023
March 31,
2023
Regulatory Capital Metrics
Common equity excluding AOCI $ 63,088 $ 62,710 $ 62,245 $ 60,729 $ 59,546
Adjustments:
AOCI, net of tax(2)
14 27 (9) 31 (3)
Goodwill, net of related deferred tax liabilities (14,804) (14,811) (14,797) (14,813) (14,538)
Other Intangible and deferred tax assets, net of deferred tax liabilities (291) (311) (333) (358) (371)
Common equity Tier 1 capital $ 48,007 $ 47,615 $ 47,106 $ 45,589 $ 44,634
Tier 1 capital $ 52,852 $ 52,460 $ 51,952 $ 50,434 $ 49,479
Total capital(3)
59,483 59,124 58,844 57,607 56,611
Risk-weighted assets 366,046 369,206 362,962 359,613 356,079
Adjusted average assets(4)
468,030 467,553 464,286 459,732 455,477
Capital Ratios
Common equity Tier 1 capital(5)
13.1% 12.9% 13.0% 12.7% 12.5%
Tier 1 capital(6)
14.4 14.2 14.3 14.0 13.9
Total capital(7)
16.3 16.0 16.2 16.0 15.9
Tier 1 leverage(4)
11.3 11.2 11.2 11.0 10.9
TCE(8)
8.1 8.2 7.3 7.6 7.6


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Reconciliation of Non-GAAP Measures

The following non-GAAP measures consist of our adjusted results that we believe help investors and users of our financial information understand the effect of adjusting items on our selected reported results, however, they may not be comparable to similarly-titled measures reported by other companies. These adjusted results provide alternate measurements of our operating performance, both for the current period and trends across multiple periods. The following tables present reconciliations of these non-GAAP measures to the applicable amounts measured in accordance with GAAP.
2024 2023 2023 2023 2023
(Dollars in millions, except per share data and as noted) Q1 Q4 Q3 Q2 Q1
Adjusted diluted earnings per share (“EPS”):
Net income available to common stockholders (GAAP) $ 1,200 $ 639 $ 1,705 $ 1,351 $ 887
FDIC special assessment 42 289
Adjusted net income available to common stockholders before income tax impacts (non-GAAP) 1,242 928 1,705 1,351 887
Income tax impacts (10) (70)
Adjusted net income available to common stockholders (non-GAAP) $ 1,232 $ 858 $ 1,705 $ 1,351 $ 887
Diluted weighted-average common shares outstanding (in millions) (GAAP) 383.4 382.8 383.3 383.7 383.8
Diluted EPS (GAAP) $ 3.13 $ 1.67 $ 4.45 $ 3.52 $ 2.31
Impact of adjustments noted above 0.08 0.57
Adjusted diluted EPS (non-GAAP) $ 3.21 $ 2.24 $ 4.45 $ 3.52 $ 2.31
Adjusted efficiency ratio:
Non-interest expense (GAAP) $ 5,137 $ 5,717 $ 4,860 $ 4,794 $ 4,945
FDIC special assessment (42) (289)
Adjusted non-interest expense (non-GAAP) $ 5,095 $ 5,428 $ 4,860 $ 4,794 $ 4,945
Total net revenue (GAAP) $ 9,402 $ 9,506 $ 9,366 $ 9,012 $ 8,903
Efficiency ratio (GAAP) 54.64% 60.14% 51.89% 53.20% 55.54%
Impact of adjustments noted above (45)bps (304)bps
Adjusted efficiency ratio (non-GAAP) 54.19% 57.10% 51.89% 53.20% 55.54%
Adjusted operating efficiency ratio:
Operating expense (GAAP) $ 4,127 $ 4,463 $ 3,888 $ 3,908 $ 4,048
FDIC special assessment (42) (289)
Adjusted operating expense (non-GAAP) $ 4,085 $ 4,174 $ 3,888 $ 3,908 $ 4,048
Total net revenue (GAAP) $ 9,402 $ 9,506 $ 9,366 $ 9,012 $ 8,903
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2024 2023 2023 2023 2023
(Dollars in millions, except per share data and as noted) Q1 Q4 Q3 Q2 Q1
Operating efficiency ratio (GAAP) 43.89% 46.95% 41.51% 43.36% 45.47%
Impact of adjustments noted above (44)bps (304)bps
Adjusted operating efficiency ratio (non-GAAP) 43.45% 43.91% 41.51% 43.36% 45.47%

Reconciliation of Non-GAAP Measures

The following summarizes our non-GAAP measures. While these non-GAAP measures are widely used by investors, analysts and bank regulatory agencies to assess the operating performance and capital position of financial services companies, they may not be comparable to similarly-titled measures reported by other companies. The following table presents reconciliations of these non-GAAP measures to the applicable amounts measured in accordance with GAAP.

2024 2023 2023 2023 2023
(Dollars in millions) Q1 Q4 Q3 Q2 Q1
Pre- Provision Earnings
Total net revenue $ 9,402  $ 9,506  $ 9,366  $ 9,012  $ 8,903 
Non-interest expense (5,137) (5,717) (4,860) (4,794) (4,945)
Pre-provision earnings(9)
$ 4,265  $ 3,789  $ 4,506  $ 4,218  $ 3,958 
Tangible Common Equity (Period-End)
Stockholders’ equity $ 57,801  $ 58,089  $ 53,668  $ 54,559  $ 54,653 
Goodwill and other intangible assets(10)
(15,257) (15,289) (15,308) (15,356) (15,098)
Noncumulative perpetual preferred stock (4,845) (4,845) (4,845) (4,845) (4,845)
Tangible common equity(11)
$ 37,699  $ 37,955  $ 33,515  $ 34,358  $ 34,710 
Tangible Common Equity (Average)
Stockholders’ equity $ 57,998  $ 55,632  $ 55,012  $ 55,357  $ 54,773 
Goodwill and other intangible assets(10)
(15,280) (15,304) (15,348) (15,187) (14,984)
Noncumulative perpetual preferred stock (4,845) (4,845) (4,845) (4,845) (4,845)
Tangible common equity(11)
$ 37,873  $ 35,483  $ 34,819  $ 35,325  $ 34,944 
Return on Tangible Common Equity (Average)
Net income available to common stockholders $ 1,200  $ 639  $ 1,705  $ 1,351  $ 887 
Tangible common equity (Average)
37,873  35,483  34,819  35,325  34,944 
Return on tangible common equity(11)(12)
12.67  % 7.20  % 19.59  % 15.30  % 10.15  %
Tangible Assets (Period-End)
Total assets $ 481,720  $ 478,464  $ 471,435  $ 467,800  $ 471,660 
Goodwill and other intangible assets(10)
(15,257) (15,289) (15,308) (15,356) (15,098)
Tangible assets(11)
$ 466,463  $ 463,175  $ 456,127  $ 452,444  $ 456,562 
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2024 2023 2023 2023 2023
(Dollars in millions) Q1 Q4 Q3 Q2 Q1
Tangible Assets (Average)
Total assets $ 474,995  $ 472,594  $ 469,860  $ 466,652  $ 462,324 
Goodwill and other intangible assets(10)
(15,280) (15,304) (15,348) (15,187) (14,984)
Tangible assets(11)
$ 459,715  $ 457,290  $ 454,512  $ 451,465  $ 447,340 
Return on Tangible Assets (Average)
Net income $ 1,280  $ 706  $ 1,790  $ 1,431  $ 960 
Tangible Assets (Average) 459,715  457,290  454,512  451,465  447,340 
Return on tangible assets(11)(13)
1.11% 0.62% 1.58% 1.27% 0.86%
TCE Ratio
Tangible common equity (Period-end) $ 37,699  $ 37,955  $ 33,515  $ 34,358  $ 34,710 
Tangible Assets (Period-end) 466,463  463,175  456,127  452,444  456,562 
TCE Ratio(11)
8.1% 8.2% 7.3% 7.6% 7.6%
Tangible Book Value per Common Share
Tangible common equity (Period-end) $ 37,699  $ 37,955  $ 33,515  $ 34,358  $ 34,710 
Outstanding Common Shares 382.1  380.4  381.0  381.4  382.0 
Tangible book value per common share(11)
$ 98.67  $ 99.78  $ 87.97  $ 90.07  $ 90.86 
__________
(1)Regulatory capital metrics and capital ratios as of March 31, 2024 are preliminary and therefore subject to change.    
(2)Excludes certain components of AOCI in accordance with rules applicable to Category III institutions.
(3)Total capital equals the sum of Tier 1 capital and Tier 2 capital.
(4)Adjusted average assets for the purpose of calculating our Tier 1 leverage ratio represents total average assets adjusted for amounts that are deducted from Tier 1 capital, predominately goodwill and intangible assets. Tier 1 leverage ratio is a regulatory capital measure calculated based on Tier 1 capital divided by adjusted average assets.
(5)Common equity Tier 1 capital ratio is a regulatory capital measure calculated based on common equity Tier 1 capital divided by risk-weighted assets.
(6)Tier 1 capital ratio is a regulatory capital measure calculated based on Tier 1 capital divided by risk-weighted assets.
(7)Total capital ratio is a regulatory capital measure calculated based on total capital divided by risk-weighted assets.
(8)TCE ratio is a Non-GAAP measure calculated based on TCE divided by tangible assets.
(9)Management believes that this financial metric is useful in assessing the ability of a lending institution to generate income in excess of its provision for credit losses.
(10)Includes impact of related deferred taxes.
(11)Management believes that this financial metric is useful in assessing capital adequacy and the level of returns generated.
(12)Return on average tangible common equity is a non-GAAP measure calculated based on annualized net income (loss) available to common stockholders less annualized income (loss) from discontinued operations, net of tax, for the period, divided by average TCE.
(13)Return on average tangible assets is a non-GAAP measure calculated based on annualized income (loss) from continuing operations, net of tax, for the period divided by average tangible assets for the period.
23