Barclays Americas Select Franchise Conference May 8, 2024 Bruce Van Saun Chairman and Chief Executive Officer

2 Forward-looking statements and use of non-GAAP financial measures This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any statement that does not describe historical or current facts is a forward- looking statement. These statements often include the words “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “goals,” “targets,” “initiatives,” “potentially,” “probably,” “projects,” “outlook,” “guidance” or similar expressions or future conditional verbs such as “may,” “will,” “should,” “would,” and “could.” Forward-looking statements are based upon the current beliefs and expectations of management, and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation: • Negative economic, business and political conditions, including as a result of the interest rate environment, supply chain disruptions, inflationary pressures and labor shortages, that adversely affect the general economy, housing prices, the job market, consumer confidence and spending habits; • The general state of the economy and employment, as well as general business and economic conditions, and changes in the competitive environment; • Our capital and liquidity requirements under regulatory standards and our ability to generate capital and liquidity on favorable terms; • The effect of changes in our credit ratings on our cost of funding, access to capital markets, ability to market our securities, and overall liquidity position; • The effect of changes in the level of commercial and consumer deposits on our funding costs and net interest margin; • Our ability to execute on our strategic business initiatives and achieve our financial performance goals across our Consumer, Commercial and Private Bank businesses; • The effects of geopolitical instability, including the wars in Ukraine and the Middle East, on economic and market conditions, inflationary pressures and the interest rate environment, commodity price and foreign exchange rate volatility, and heightened cybersecurity risks; • Our ability to comply with heightened supervisory requirements and expectations; • Liabilities and business restrictions resulting from litigation and regulatory investigations; • The effect of changes in interest rates on our net interest income, net interest margin and our mortgage originations, mortgage servicing rights and mortgages held for sale; • Changes in interest rates and market liquidity, as well as the magnitude of such changes, which may reduce interest margins, impact funding sources and affect the ability to originate and distribute financial products in the primary and secondary markets; • Financial services reform and other current, pending or future legislation or regulation that could have a negative effect on our revenue and businesses; • Environmental risks, such as physical or transition risks associated with climate change, and social and governance risks, that could adversely affect our reputation, operations, business, and customers; • A failure in or breach of our compliance with laws, as well as operational or security systems or infrastructure, or those of our third-party vendors or other service providers, including as a result of cyber-attacks; and • Management’s ability to identify and manage these and other risks. In addition to the above factors, we also caution that the actual amounts and timing of any future common stock dividends or share repurchases will be subject to various factors, including our capital position, financial performance, capital impacts of strategic initiatives, market conditions, and regulatory considerations, as well as any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will repurchase shares from or pay any dividends to holders of our common stock, or as to the amount of any such repurchases or dividends. More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found in the “Risk Factors” section in Part I, Item 1A of our Annual Report on Form 10-K for the fiscal year ended December 31, 2023 as filed with the Securities and Exchange Commission. Non-GAAP Financial Measures: This document contains non-GAAP financial measures denoted as Underlying. Underlying results for any given reporting period exclude certain items that may occur in that period which Management does not consider indicative of the Company’s on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by our Management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our Underlying results in any given reporting period reflect our on-going financial performance in that period and, accordingly, are useful to consider in addition to our GAAP financial results. We further believe the presentation of Underlying results increases comparability of period- to-period results. The Appendix presents reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures. Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.

3 1Q24 Overview Maintaining strong capital and liquidity position Well positioned for medium-term relative outperformance – Strategic initiatives progressing well: Private Bank, NYC Metro, private capital opportunity, TOP 9 – Significant NII tailwind from Non-Core and swaps; target NIM range of 3.25-3.40% Credit trends in line with expectations; well-reserved – Strong ACL coverage of 1.61%; General Office reserve of 10.6% at March 31, 2024 – CET1 ratio of 10.6%, among the highest in the peer group – Strong liquidity profile; pro forma LCR at 120% under Category I Bank requirements Highly diversified and retail-oriented deposit base – 68% Consumer Banking deposits; 70% insured/secured(1) – Cumulative IB deposit beta performance to date of 52%, slightly better than peer median See page 21 for notes and important information on Non-GAAP Financial Measures, including “Underlying” results.

4 Strong franchise with a leading presence in attractive markets Well-positioned businesses Consumer Commercial • Transformed deposit franchise with strong market presence; opportunity with recent entry into NYC Metro • Differentiated lending platform with a focus on building relationships • Significant potential to scale and capture share in Wealth Private Bank • Building a premier Private Bank with an exceptional service model • Diversified, high-quality growth in deposits and lending; AUM building momentum Assets Deposits Loans $220B $176B $143B As of March 31, 2024 • Grow primary deposit relationships • Expand in New York Metro • Build scale in Wealth • Deliver seamless digital experiences • Focus on relationship lending • Deliver a world-class service model • Market and expand the brand • Hire and build out wealth teams • Expand in key markets • Expand in high-growth markets • Focus on key verticals • Scale product capabilities • Concentrate on payments and digital transformation • Support growth of private capital • Well positioned to capitalize on increasing private capital opportunity • Full suite of Treasury Solutions, Capital Markets & Advisory capabilities focused on middle market and mid-corporate • Strong middle market bookrunner league table results: consistently top-5 sponsor- led, top-10 overall middle market National reach

5 Capital level remains near the top of the peer group CET1 Ratio adjusted for AOCI opt-out removalCET1 Ratio ■ Well positioned for changing regulatory environment ■ CET1 ratio under current rules of 10.6%, and 8.9% adjusted for AOCI opt-out removal; among the strongest within the peer group – Expect both ratios to converge to the 10.0-10.5% range over the medium term Peers include CMA, FITB, HBAN, KEY, MTB, PNC, RF, TFC and USB. Peer data as of March 31, 2024 for the CET1 ratio and as of December 31, 2023 for the CET1 ratio adjusted for AOCI opt-out removal 11.5% 11.1% 10.6% 10.4% 10.3% 10.3% 10.2% 10.1% 10.1% 10.0% Peer 1 Peer 2 CFG Peer 3 Peer 4 Peer 5 Peer 6 Peer 7 Peer 8 Peer 9 10.8% 9.0% 8.9% 8.4% 8.4% 8.2% 7.7% 7.7% 7.6% 7.1% 6.8% Peer 1 CFG (4Q23) CFG (1Q24) Peer 2 Peer 3 Peer 4 Peer 5 Peer 6 Peer 7 Peer 8 Peer 9

6 NIB 21% Money Market 30%Checking With Interest 19% Citizens Access Savings 6% Savings 10% Term 14% Branch Deposits 49% Citizens Access 6% Wealth 1% Business Banking 12% Commercial 26% Treasury/ Other 6% (As of 3/31/24) Highly diversified and retail-oriented deposit base $176B Period-end deposits Peer Avg(1) Business mix Product mix Total deposits insured/secured(2) Stable Consumer Banking deposits Peer Avg(1) 44% 42% 42% 22% 21% 21% 22% 21% 21% NIB Low-cost deposits 3Q23 4Q23 1Q24 % NIB and low- cost deposits (3) 55% 67% 68% 4Q23 4Q23 1Q24 65% 71% 70% 4Q23 4Q23 1Q24 Proforma LCR under Category I Bank rules 109% 117% 120% 3Q23 4Q23 1Q24 100%* *Minimum LCR requirement under Category I Bank rules See page 21 for notes and important information on Non-GAAP Financial Measures, including “Underlying” results.

7 43% 49% 51% 52% 52% 53% 53% 55% 55% 62% Peer 1 Peer 2 Peer 3 Peer 4 CFG Peer 5 (Median) Peer 6 Peer 7 Peer 8 Peer 9 Deposit beta performance to date reflects significant investments in the franchise(1) ...Resulting in a cumulative IBD beta that is slightly better than the peer median 4Q21 to 1Q24 Sequential IBD costs have outperformed the peer median since 1Q23... 51 47 39 19 6 62 53 45 22 12 CFG Peer Median 1Q23 2Q23 3Q23 4Q23 1Q24 See page 21 for notes and important information on Non-GAAP Financial Measures, including “Underlying” results. (2)

8 Credit performance broadly in-line with peer regional banks(1) Retail Commercial 0.46% 0.43% 0.18% 0.18% Quarterly average NCO ratio by business since IPOQuarterly average NCO ratio since IPO 1Q24 Commentary ■ Disciplined capital allocation and risk appetite – Highly experienced leadership team – Focused client selection ■ C&I portfolio has focused growth on larger, mid- corporate customers, thereby improving overall asset quality ■ Leveraged loans ~1.7% of total CFG loans, granular hold positions with an average outstanding of ~$13 million ■ CRE portfolio is well diversified across asset type, geography, and borrowers with the emphasis on strong sponsor selection CFG Peer Average ■ Super prime/prime retail portfolio - ~95% >680 FICO; ~76% secured ■ Mortgage – FICO ~785; weighted-average LTV of ~53% ■ Home equity – FICO ~760 – ~35% secured by 1st lien – ~98% CLTV less than 80% – ~86% CLTV less than 70% ■ Auto – FICO ~740 ■ Education – FICO ~785 ■ Other retail: – Credit card – FICO ~735 – Citizens Pay – FICO ~725; incorporates loss sharing 0.46% 0.38% 0.37% 0.35% 0.33% 0.30% 0.27% 0.25% 0.23% 0.20% 0.14% Peer 1 Peer 2 Peer 3 Peer 4 CFG Peer Avg. Peer 5 Peer 6 Peer 7 Peer 8 Peer 9 As of 4Q23 See page 21 for notes and important information on Non-GAAP Financial Measures, including “Underlying” results.

9 $8.7 $10.4 Mar-23 Mar-24 Consumer Banking - transformed franchise Dec-19 Mar-24 Strong customer growth Growing strong in NYC Metro Strong deposit performance Relationship-based capital deployment Improving digital strength High-quality growth acceleration Retail deposit growth ($ billions) Primary checking household growth (millions) +16% ~7% ~17% All-time high app store rating YoY growth in mobile active users YoY growth in digital payments Building scale in Wealth Management $20.9 $24.0 $7.7 $8.7 $13.2 $15.3 1Q23 1Q24 Citizens Private Wealth Citizens Wealth Management AUM ($ billions) +15% Demonstrating franchise quality ■ HELOC ■ Mortgage ■ Card ■ Student ■ Indirect Auto ■ Wholesale Mortgage ■ Fintech purchase flow agreements Growth focusExited 2018 2023 +~7% CAGR Low-cost branch- based deposits ■ Strong low-cost deposit growth ■ Significantly improved deposit beta performance vs prior rate cycle 1.76 2.03 362 387 Mar-23 Mar-24 +~7% +~20% Retail household growth ('000s)

10 $0.2 $1.2 $2.4 3Q23 4Q23 1Q24 81%19% Commercial Consumer High-quality loans Wealth AUM DDA 30% CWI 3% Savings 64% Term 3% Private Bank - high-quality, accretive growth ■ ~80% of deposits are Commercial ■ DDA/CWI is 33% of deposit mix $0.4 $0.5 12/31/23 03/31/24 as of 3/31/24 with a yield of ~8% Deposits Strong growth; accretive DDA mix focused on operating relationships Lending Diversified, high-quality growth led by strong commercial pipeline Wealth Scale through hiring and addition of geographically linked teams connected to the Private Bank P&L Expect to reach breakeven in 2H2024 Financial expectations 2024 as of 3/31/24 Deposit mix $1.1B $s in billions Deposit growth as of 3/31/24 $s in billions Strong accretive portfolio composition

11 Focused on middle market, mid- corporate, sponsor clients For the past 12 years, Citizens has been cultivating distinctive capabilities to serve the middle market economy including the private capital ecosystem ■ Significant investments in talent and capabilities; five advisory acquisitions since 2017, Private Bank synergies ■ Steady multi-year league table gains in middle market and overall market ■ Effectively utilizing our balance sheet to support both private equity and private debt firms active in the middle market Commercial Banking - uniquely positioned Strong league table results Middle market bookrunner by deal count 12 months ended March 31, 2024 Sponsor #1 Overall #8 Private capital opportunity Private capital fundraising has led to record deal formation, M&A activity and fees 2019-2023 eclipsed prior five years by 44% $3.3 trillion U.S. private capital fundraising ■ Multi-year investments in talent, capabilities, industry expertise to serve clients through their life cycle ■ Built-out global markets, securities businesses, advisory and wealth capabilities ■ Focused on key growth verticals ■ Enhanced Treasury Solutions; developing integrated payments platforms Full life-cycle capabilities Vertical expertise and strong sponsor relationships, advisory, subscription finance, fund finance, LBOs, public market capital Focused on high-growth markets Fully-integrated client coverage Built a formidable full-service corporate bank ■ Expanded to a national focus; growing mid-corporate client base through continued expansion into Southeast, Texas, California ■ Poised for upside in capital markets ■ Growth opportunities in Treasury Solutions & Payments ■ Developed full-service capabilities for private capital ■ Strong integrated coverage model serving middle market, mid-corporate and private capital ■ Expanding leveraged finance and M&A opportunities across middle market, sponsor client base ■ Increasing sustainability focus with clients especially in carbon-intensive sectors