12023 Investor Day Presentation | 2023 Investor Day November 6, 2023 Exhibit 99.1

22023 Investor Day Presentation | Helen Gurholt VP, Investor Relations and FP&A Welcome & Opening Remarks

32023 Investor Day Presentation | This presentation contains statements that we believe are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. Forward- looking statements generally can be identified by the use of words such as “may,” “will,” “expect,” “intend,” “estimate,” “anticipate,” “believe,” “continue,” “ forecast,” “guidance” or words of similar meaning. All forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated as of the date of this presentation. Important factors that could cause actual results to differ materially from these expectations include, among other things, the following: softening in U.S. residential water heater demand; negative impacts to the Company, particularly the demand for its products, resulting from global inflationary pressures or a potential recession in one or more of the markets in which the Company participates; the Company’s ability to continue to obtain commodities, components, parts and accessories on a timely basis through its supply chain and at expected costs; negative impacts to demand for the Company’s products, particularly commercial products, as a result of the severity and duration of the lingering effects of the COVID-19 pandemic; further weakening in U.S. residential or commercial construction or instability in the Company’s replacement markets; inability of the Company to implement or maintain pricing actions; inconsistent recovery of the Chinese economy or further decline in the growth rate of consumer spending or housing sales in China; negative impact to the Company’s business in China as a result of future COVID-19-related disruptions there; negative impact to the Company’s businesses from international tariffs, trade disputes and geopolitical differences, including the conflicts in Ukraine, and the Middle East; potential further weakening in the high-efficiency gas boiler segment in the U.S.; substantial defaults in payment by, material reduction in purchases by or the loss, bankruptcy or insolvency of a major customer; foreign currency fluctuations; the Company’s inability to successfully integrate or achieve its strategic objectives resulting from acquisitions; competitive pressures on the Company’s businesses; the impact of potential information technology or data security breaches; changes in government regulations or regulatory requirements; the inability to respond to secular trends toward decarbonization and energy efficiency; and adverse developments in general economic, political and business conditions in key regions of the world. Forward-looking statements included in this news release are made only as of the date of this release, and the Company is under no obligation to update these statements to reflect subsequent events or circumstances. All subsequent written and oral forward-looking statements attributed to the Company, or persons acting on its behalf, are qualified entirely by these cautionary statements. Forward Looking Statements

42023 Investor Day Presentation | Today’s Agenda 12:30 pm Welcome & Opening Remarks Helen Gurholt | VP, Investor Relations and FP&A Innovating for the Long Term Kevin Wheeler | Chairman and Chief Executive Officer Building on a Strong Foundation Dave Warren | SVP and President, North America Water Heating Continuing to Build Brand Equity Steve O’Brien | SVP and President, Lochinvar Driving Growth for Scale and Margin Expansion Sam Karge | SVP and President, North America Water Treatment 2:05 pm Q&A Session Above Presenters 2:25 pm Break 2:40 pm Capturing Growth Opportunities in China Jack Qiu | SVP and President, China Expanding Presence in India Parag Kulkarni | SVP and President, India Executing Clear Financial Priorities Chuck Lauber | EVP and Chief Financial Officer Compelling Investment Thesis Kevin Wheeler | Chairman and Chief Executive Officer 3:55 pm Q&A Session All Presenters

52023 Investor Day Presentation | Kevin J. Wheeler Chairman and Chief Executive Officer Innovating for the Long-Term

62023 Investor Day Presentation | Our Company Vision Vision To be the leading provider of innovative, highly efficient and differentiated solutions used to heat and treat water, creating exceptional long-term value for our global customers and stakeholders in a socially responsible manner. Strategy Deliver profitable growth by… • Living our values • Taking care of our customers • Creating value through innovation • Driving operational excellence • Investing in our people • Expanding geographically • Enhancing our portfolio through strategic acquisitions

72023 Investor Day Presentation | Key Messages Building on a Strong Foundation with Significant Growth Opportunities in Emerging Markets Leading North American water heater and boiler producer with stable and consistent replacement demand 3 Compelling brand awareness in emerging markets with attractive growth and margin expansion opportunities Leveraging strong balance sheet for organic and inorganic growth while returning capital to shareholders Capitalizing on global megatrends in a large and growing market supported by regulatory changes Leading with innovative products that drive technology and meet sustainability needs 4 521

82023 Investor Day Presentation | ~$3.8B A. O. Smith At-a-Glance 1 2023 Forecast 2 2018 – 2023 Forecast 1 Residential sales Water Heaters & Boilers Leading Brands Water Treatment Headquarters Milwaukee, WI Global Employees ~12,000 Mfg. Facilities 26 Countries Served ~80 Sales CAGR2 4% EPS CAGR2 8% Gross Margin1 39% EBIT Margin1 20% Avg. 5-year FCF Conversion 105% Leveraging 149 Years of Innovation to Continue Delivering Growth 75% 25% Segment Revenue20231 Revenue North America Rest of World Products • Water Heaters: Tank, Tankless, Heat Pump • Boilers: Residential and Commercial • Water Treatment: Water Softeners and Filtration

92023 Investor Day Presentation | China All Other India Water Heating Water Treatment Boilers North America A. O. Smith Geographic View Rest of World 8.6% Revenue CAGR 84% 8% 8% 77% 23% $2,084 $2,118 $2,530 $2,819 $2,900 23.5% 23.9% 22.9% 21.7% 25.0% 20.0% 22.0% 24.0% 26.0% 28.0% 30.0% $1,000 $1,200 $1,400 $1,600 $1,800 $2,000 $2,200 $2,400 $2,600 $2,800 $3,000 2019 2020 2021 2022 2023F Sales ($M) Adjusted EBIT Margin (%) Residential Commercial 86% 14% 86% 8% 6% Residential Commercial 120 bps Margin Improvement since 2021 $936 $800 $1,037 $966 $960 4.3% 0.6% 8.8% 10.0% 10.0% 2019 2020 2021 2022 2023F Sales ($M) Adjusted EBIT Margin (%) End MarketsProduct Mix End MarketsGeography

102023 Investor Day Presentation | Sustainable Competitive Advantages WellPositioned to Address Global Megatrends Climate Change Drives regulatory changes to accelerate transition to higher-efficiency products Change in Demographics Global urbanization, U.S. housing shortages as well as changes to consumer preferences Technological Breakthroughs Connected, energy-efficient products and digital platform that improve the customer experience  Water Technologies Expertise Opportunities to expand into adjacent markets  Culture of Continuous Innovation Secures A. O. Smith as a market leader  North America Leadership Establishes strong brand recognition  Wholesaler and Supplier Relationships Premium partnerships help us win in the market  Omni Channel Distribution Offers flexibility and enhanced customer experience  In Country for Country Provides knowledgeable insight for local markets and shortens lead times

112023 Investor Day Presentation | Innovate and Expand Research & Development • New technologies • Product development Industry Leadership • Decarbonization • Water stewardship Regulatory Environment • 2026 / 2029 Executing a Clear Strategy Profitable Growth • Stable & profitable core business • Global water treatment footprint • Organic growth in China • Favorable market dynamics in India Technology • Enhancing the customer experience Operational Excellence • A. O. Smith operating system • Safety, quality and delivery • Engineering footprint ESG Performance 2029 Regulatory Changes Acquisition Strategy Execute

122023 Investor Day Presentation | DEVELOP the R&D and corporate development teams and their resources to drive the next era of innovation • People • Lab infrastructure • Through acquisition Leading With Innovation Develop and Seek New and Innovative Products • Water Heating • Water Treatment • Heat Pumps • Boilers PLATFORMS PROCESSES CAPABILITIES Innovate & Expand IDENTIFY, RESEARCH, AND DEVELOP new or disruptive technologies with commercialization potential within 2-5 years • Electronic Controls • Combustion • Heat Exchangers • Refrigeration • Carbon • Sensors DEVELOP AND MAINTAIN standard global engineering processes • New Product Development • Certification • Reliability • Design Quality INNOVATION

132023 Investor Day Presentation | Our Innovation Hub • Dedicated to enterprise-wide development of new energy efficient products and processes • Teams of engineers develop concepts, test and finalize core technologies Innovation Hub: Lloyd R. Smith Corporate Technology Center Core Competencies • Water • Analytics • Coatings • Electronics >$800M Invested in R&D Since 2013 • Sensors • Materials • Microbiology • Prototypes >$800M Invested in R&D Since 2013 Innovate & Expand

142023 Investor Day Presentation | Netherlands (12) Water Heating Nanjing, China (361) Water Heating (12) Water Treating (17) Bangalore, India (29) Standard Commercial Water Heating* McBee, SC (55)* Boilers and Comm. Water Heating Lebanon, TN (102)* Corporate Technology Center Milwaukee, WI (47) Water Treatment Lishui, China (112) APCOM Components Franklin, TN (18) Residential Water Heating Johnson City, TN (88) R&D Resources to Meet Current and Future Market Requirements Key Points • 930 engineers & technicians • 2 long-term engineering centers • 8 product engineering centers Lebanon, TNMilwaukee, WI Franklin, TN Johnson City, TNMcBee, SC Bangalore, IndiaNetherlands Lishui, ChinaNanjing, China Innovate & Expand Investing $30M to Consolidate Commercial Water Heater and Boilers Engineering into the Lebanon Facility

152023 Investor Day Presentation | Energy Efficiency • Driving innovation within control systems, distributed energy, and renewable energy • Product portfolio offers water and hydronic heating products, including high efficiency gas and electric water heaters and boilers, including electric heat pumps - 64% of 2022 commercial and residential boiler sales were high efficiency condensing boilers - 1,000+ Energy Star® water heater products Industry Leadership: Committed to a Culture of Innovation While Investing in Environmentally Sustainable Products Decarbonization • Partnering with policymakers to promote high efficiency technology solutions, customer education, and incentives for marketplace adoption • A. O. Smith Whitepaper research highlights the complexities of decarbonizing space and water heating, illustrating that various approaches for consideration Water Stewardship • Market leader in water and salt efficiency • WAVE Water Stewardship verification in 2022 for addressing enterprise-wide water challenges. • Industry leader in water softener and reverse osmosis efficiency featuring packed bed resin design - Space and water efficient - Flow-based regeneration cycle produces less wastewater QuadPro System Water Softener We will announce a water-related ESG goal in 2024 Innovate & Expand

162023 Investor Day Presentation | Our Core Business: North America Water Heaters & Boilers • Largest manufacturer and marketer of water heaters and boilers with leading share in both residential and commercial markets • Significant reoccurring replacement cycle: 80% - 85% of water heater and boiler sales • Increased focus on energy efficiency and decarbonization provide additional growth opportunities in both boilers and water heaters Resilient Business Model with Growth Opportunities Expanding Organic Growth in China • Leading supplier of residential water heaters with 25+ years of experience • Growing presence in water treatment (now ~35% of sales) - Adding adjacent kitchen appliance business • Focused on the long-term, supported by trends and innovation through connectivity Laying the Groundwork in India • Growing market due to large population with favorable demographics • Driving growth through innovation, building awareness and expanded distribution • Long-term growth supported by urbanization, decarbonization and growing demand for clean water Invest and Grow Global Water Treatment • Growing market with consolidation opportunities • Omnichannel approach ensures broad market reach • Global support through sustainability trend and quality of life issues Execute

172023 Investor Day Presentation | Operational Excellence Opportunities Across the Organization Drives Margin Improvement Supply Chain Leverage systems providing value, reliability, and efficiency Operations / Manufacturing Maximize output and minimize cost Quality Continuous Improvement A. O. Smith Operating System Create an engaged culture of business performance problem solvers Execute

182023 Investor Day Presentation | 2022 ESG Scorecard ESG Performance and Metrics 1U.S. Bureau of Labor and Statistics (1/25/23). Manufacturing Industry, Household Data, Annual Averages, Employed persons by detailed industry, sex, race, and Hispanic or Latino ethnicity. *First reporting year was 2020 2019 2022 Greenhouse Gas Emissions Intensity (Metric Tons CO2e/$MM rev) 54.22 40.26 Total Greenhouse Gas Emissions (Metric Tons CO2e) 162,270 158,538 Total Natural Gas Usage (MWh) 373,071 382,281 Total Electricity Usage (MWh) 191,052 180,819 Total Water Usage (gallons 000s) 362,129 347,650 Total Recordable Incident Rate (TRIR) .094 1.13 Employees with racial/ethnic diversity among U.S. workforce N/A* 27% A. O. Smith Foundation grants ($MM) $1.6 $1.8 • Climate: Reduced GHG Emissions Intensity 25% from 2019 Baseline Goal = 10% • Health & Safety: 2022 Total Recordable Incident Rate (TRIR): 1.13 Industry standard TRIR: 2.641 • Good Place to Work: Invest in our people to retain talent and emphasize a collaborative and innovative work environment • Diversity: Expanded initial diversity focus on gender diversity to include racial diversity in the United States Implementing training to enhance inclusive leadership skills for all supervisors and managers globally • Community Support: The A. O. Smith Foundation: $1.8 MM in 2022 Execute

192023 Investor Day Presentation | Experienced Leadership Team Focused on Execution Driven Team with 250+ Years of Industry Experience Today’s presenters Mark Petrarca SVP, Human Resources and Public Affairs 1999 Samuel M. Carver SVP, Global Operations 2006 Parag Kulkarni SVP and President, India 2015 Josh Greene VP, Government, Regulatory and Industry Affairs 2016 Helen Gurholt VP, Investor Relations and FP&A 2002 Jack Qiu, PhD SVP and President, China 2003 Dave Warren SVP and President, North America Water Heating 1989 Kevin J. Wheeler Chairman and Chief Executive Officer Joined: 1994 Sam Karge SVP and President, North America Water Treatment 2018 Melissa Scheppele SVP and CIO 2020 James F. Stern EVP, General Counsel and Secretary 2007 Charles T. Lauber EVP and Chief Financial Officer 1999 Stephen O’Brien SVP and President, Lochinvar 2021 Benjamin Otchere VP and Controller 2012 Bob Heideman, PhD SVP and CTO 1994

202023 Investor Day Presentation | Experienced and Diversified Board of Directors ~63 Years - Average Age 36% Gender / Racial / Ethnic Diversity ~9 Years - Average Board Tenure Kevin Wheeler Chairman and Chief Executive Officer, A. O. Smith Elected: 2017 Idelle Wolf Former President, Barnes Distribution 2005 Ron Brown Former Vice Chairman, The Armor Group 2001 Ilham Kadri Director & CEO, Solvay S.A. 2016 Victoria Holt Former Director, President & CEO, Proto Labs 2021 Chris Mapes Chairman, President & CEO, Lincoln Electric 2023 Michael Larsen SVP & CFO, Illinois Tool Works 2021 Mark Smith Former Business Manager, Strattec Security 2001 Ajita Rajendra Former Executive Chairman, A. O. Smith 2011 Board Attributes Average Tenure 11 years Average Age 63 years Gender / Ethnic Diversity 44% Leadership (CEO) Global Operational / Manufacturing Expertise M&A / Business Development Risk Management Marketing Public Board Financial (CFO / CPA) Industry Experience Technology Government / Regulatory Skills Matrix 33% 33% 44% 44% 44% 56% 56% 56% 56% 56% 67% 67% 78% 89% 100%Operational / Mfg. Expertise Global Leadershi (CEO) M&A / Business Development Risk Management Marketing Public Board Diversity Gov./Legal Expertise Risk Management Cyber Security Financial (CFO / CPA) Gov./Regulations Industry Experience Technology

212023 Investor Day Presentation | 5% - 6% Annual growth Plus fire power to accelerate growth through strategic acquisitions Revenue 7% - 9% Adjusted EPS CAGR • North America margin growth ~150 bps1 • Rest of World margin growth ~400 bps2 • Share repurchase to contribute 1% - 2%3 Earnings per Share >100% Free cash flow conversionCash Flow Target Leverage: ~1.5x - 2x Net Debt-to-Adjusted EBITDA Acquisitions that meet financial criteria Pay an attractive dividend, continue share buybacks and ROIC above 30%4 Value-Creating Capital Allocation Clear Strategy for Long-Term Value Creation Goals* *2024-2028 timeframe – Growth rate is organic, except North America Water Treatment growth targeted at 15% - 17% which includes ~5% growth from acquisitions; 1Margin expansion versus 2023F exit rate of 24%; 2 Margin expansion versus 2023F of 10%; 3Subject to ongoing board approval; 4ROIC defined as ANOPAT divided by average invested capital net of cash

222023 Investor Day Presentation | Building On A Strong Foundation David Warren SVP and President, North America Water Heating

232023 Investor Day Presentation | Key Messages – North America Water Heating Innovative Products and Service Deliver 4% to 5% CAGR though 2028; Regulatory Changes Accelerates Growth in 2029 Clear strategy for demand creation and profitable growth 3 Industry-leading solutions portfolio, service, and support Regulatory environment expected to drive significant opportunity Strong and stable replacement business benefiting from industry dynamics Market leader with long-term premier customers 4 521

242023 Investor Day Presentation | 80% 20% Residential Commercial North America Water Heating At-a-Glance • Market leader in residential and commercial market • Balanced distribution channel • Robust portfolio of products focused on innovation in energy efficiency • New product investments support growth and ESG momentum • Regulatory environment driving increased efficiency standards and expands market size Financial Summary 8.7% Revenue CAGR 50%50% Distribution Channel $1,743 $1,754 $2,116 $2,325 $2,430 2019 2020 2021 2022 2023F Sales ($M) End Markets Wholesale Retail 1 Residential sales Leading Brands

252023 Investor Day Presentation | Robust Line of Existing Products Comprehensive Portfolio with Premier Customer Relationships Residential Commercial Retail 2,791 locations Wholesale 2,396 locations ProLine® Gas Hybrid Electric Heat Pump Gas Tankless ProLine® Electric Cyclone® Condensing Specialty Storage Heat Pump Specialty Electric Over 5,000 Customer Distribution Points Manufacturing Plants Vertex® Condensing

262023 Investor Day Presentation | North America Residential Market Leader 1 AHRI: Air Conditioning, Heating & Refrigeration Institute; data includes gas tankless water heaters 2 Market share estimated using AHRI data and company estimates U.S. Housing Shortage Presents Incremental Growth Opportunity U.S. Residential Water Heaters Industry (Millions of Units)1 7.1 7.4 7.5 7.4 7.9 8.3 7.9 7.7 8.0 8.3 8.1 8.8 9.7 8.3 8.6 0.8 0.7 0.6 0.6 0.8 0.9 1.0 1.1 1.2 1.2 1.3 1.2 1.3 1.5 1.5 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023F Replacement New Construction North America Residential Market2 2022 Market Share Data (AHRI Tank + Gas Tankless) 36% 36% 19% 9% Other 15-year CAGR: 1.6% Stable Replacement Business Represents ~80 - 85% Volumes and Mitigates Housing Market Cyclicality

272023 Investor Day Presentation | U.S. Commercial Market 2 2022 market share data (AHRI) 53% 26% 16% 5% Other North America Commercial Market Leader 1 AHRI: Air Conditioning, Heating & Refrigeration Institute; data includes gas tankless water heaters 2 Market share estimated using AHRI data and company estimates Gas Energy Efficient Units More Than Doubled Since 2010 U.S. Commercial Gas Storage Water Units Industry (Thousands of Units)1 78.6 84.7 80.5 88.5 94.2 98.1 97.0 93.7 94.5 88.5 80.0 90.2 83.5 84.8 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023F 29% > 90% Efficiency 46% > 90% Efficiency Higher Adoption Rates of Energy Efficient Units Supports Commercial Offerings

282023 Investor Day Presentation | Innovate and Expand Technology – Customer Service • Website / mobile platforms • QR code platform • Virtual assistance • Interactive training Execute on Key Drivers • 2026 and 2029 regulatory changes • A. O. Smith Operating System • Manufacturing flexibility and product transition New Products • Residential gas tankless • Residential heat pump • Commercial Cyclone Catalyst product digitization Executing a Clear Strategy Execute

292023 Investor Day Presentation | 2029 Residential – Proposed NAECA IV1 Rule • Elimination of low efficiency residential gas product • Higher efficiency power vest and non-power damper products • Condensing gas tankless water heaters • 35+ gallon capacity heat pump water heater Industry impact: As currently proposed, ~70% of units sold will be impacted Regulatory Requirements: Bringing Change to the Market Federal Government and Local Utilities Incentives Drive Adoption in Advance of Regulation 1 NAECA IV: National Appliance Energy Conservation Act 2026 Commercial – Efficiency Standard • Elimination of low efficiency commercial gas product • Gas Storage: 95% thermal efficiency • Gas Tankless: 96% thermal efficiency • Growth of gas tankless for commercial market Industry impact: ~55% units sold will be impacted Condensing Tankless Condensing Tank-Type 20292026 Power Vent / Non-Power Damper Condensing Tankless Unitary Heat Pump 54% Condensing Tank Unitary and Split Heat Pumps

302023 Investor Day Presentation | Key Features • Controls on-going product development and marketing – A. O. Smith designed and manufactured line of gas tankless products • Improved design and product performance – Fast activation at low flow rates (0.4 gpm) and high incoming water temperature – Wi-Fi, Recirculation, and Cascading (up to 12 units) – Easy access to service parts with a unique flip down control panel • Ease of Installation – 2” venting and ½” gas connection • Eliminates annual maintenance costs ~$200 - $300 per year – Patent protected integrated scale prevention technology Residential: Introducing Gas Tankless Product Line Targeted incremental top line growth of $100 million by 2026 Premium Condensing 160k/180k/ 199k BTU Gas Tankless Full Line Product Offering Standard Condensing 140k/160k/180k/ 199k BTU Non-Condensing 140k/180k/ 199k BTU 2024 2025 Production in Juarez, Mexico Formal launch gas tankless products at AHR Expo in Chicago 2023 Began manufacturing gas tankless line in China X3® Scale prevention technology…available on all product families Innovate & Expand

312023 Investor Day Presentation | Residential: New Technology for Hybrid Heat Pump New VOLTEX® MAX Hybrid Heat Pump Water Heater Ultra High Efficiency Hybrid, Efficiency or Electric Advance Controls ICOMM Smart Connectivity with Utility Rate Plan Integration 2023-Q4 Voltex MAX Key Features • 4 Sizes: 40, 50, 66, & 80 Gallon • Whisper-Quiet Operation (45 dBA) • Leak Detection w/ Automatic Shutoff Valve • Operating Modes: – Efficiency = Heat Pump Only – Hybrid = Combination of Heat Pump + Electric Element – Electric = Electric Element Only (4.5kw Upper / Lower Elements) 2023-Q32022-Q32010 Voltex 120VVoltex ALVoltex 40% more H20 Innovate & Expand • Easy to Install – Top Water Connections – Zero Clearance Design (sides/back) – Integrated ducting Good Better Best Annual Growth Rate 25%

322023 Investor Day Presentation | Catalyst Technology Allows customers to purchase A. O. Smith-provided key to configure 3 core models… 20 possible combinations. Other features: • Over the air updates • Leak detection • Performance balancing for connected products Commercial: Upgrading the Market Leading Cyclone Product Line Inventory Required Before Catalyst Three Core Models Inventoried 60 Gallon Tank 100 Gallon Tank 119 Gallon Tank 60 G al lo n 10 0 G al lo n 11 9 G al lo n Natural Gas L.P. Gas Patent Protected Configures 3 Core Models with Software Key to 20 Possible Combinations Catalyst (KBtu Input) Catalyst Tablet Innovate & Expand Customer Benefit: Full Product Availability with Less Inventory Investment

332023 Investor Day Presentation | A. O. Smith has sold 33M+ residential water heaters with QR codes since 2011 • QR mobile platform launched in 2023 • Provides customer/contractor information on the exact model installed – Warranty registration – Installation manual • Provides a platform for future customer/contractor services • Reduces administrative cost and call volumes (+$1.5M annually) Innovation Improves Customer Experience and Reduces Costs • Launched December 2022 • Technical support to view installation and assist in troubleshooting • Information logged into Salesforce for future reference • First-call resolution lowers cost to serve for contractor and A. O. Smith • Operational savings of $600k annually (warranty reduction) Virtual Remote Assistant QR Code Platform Rating Plate QR Code – Troubleshooting videos – Service parts – Technical support Innovate & Expand

342023 Investor Day Presentation | New Web Platform Drives Demand Creation Product Information Management Tool Mobile-responsive website attracts broader audience Automated data updates to websites drives operational efficiencies and ensures accuracy Lead generation drives contractor loyalty Over 40,000 Contractors Participate in Our Contractor Rewards Program Data Automation • Website data up-to-date and accurate • Customer data syndication Self-service • Mobile friendly & responsive • Easy access to products/parts • Contact local contractor for service/support Demand Creation • Lead generation • Consumer satisfaction • Contractor loyalty Innovate & Expand Drives Customers to Contractors that Install A. O. Smith Products Product Information Management Tool (PIM) New Web Platform