株探米国株
エドガーで原本を確認する
PROGRESSIVE 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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-Q
 
(Mark One)
☒ Quarterly Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
For the quarterly period ended June 30, 2024
or
☐ Transition Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
For the transition period from                     to                     
Commission File Number: 001-09518
THE PROGRESSIVE CORPORATION
(Exact name of registrant as specified in its charter)
Ohio   34-0963169
(State or other jurisdiction of incorporation or organization)   (I.R.S. Employer Identification No.)
6300 Wilson Mills Road, Mayfield Village, Ohio   44143
(Address of principal executive offices)   (Zip Code)
(440) 461-5000
(Registrant’s telephone number, including area code)

Not Applicable
(Former name, former address and former fiscal year, if changed since last report) 
Securities registered pursuant to Section 12(b) of the Act:
Title of each class Trading Symbol(s) Name of each exchange on which registered
Common Shares, $1.00 Par Value PGR New York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  ☒  Yes    ☐  No  
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).  ☒  Yes    ☐  No  
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filer ☒ Accelerated filer ☐
Non-accelerated filer ☐ Smaller reporting company ☐
Emerging growth company ☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    ☐  Yes   ☒ No  
Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date.
Common Shares, $1.00 par value: 585,666,665 outstanding at June 30, 2024



PART I—FINANCIAL INFORMATION
Item 1. Financial Statements.
The Progressive Corporation and Subsidiaries
Consolidated Statements of Comprehensive Income
(unaudited)
Three Months Six Months
Periods Ended June 30,
 2024 2023 2024 2023
(millions — except per share amounts)        
Revenues
Net premiums earned $ 17,209.5  $ 14,464.4  $ 33,358.1  $ 27,997.5 
Investment income 685.0  454.5  1,302.6  874.1 
Net realized gains (losses) on securities:
Net realized gains (losses) on security sales (226.4) 135.1  (372.9) 104.8 
Net holding period gains (losses) on securities 100.1  (6.0) 402.2  98.4 
Net impairment losses recognized in earnings 0  (2.2) 0  (4.5)
Total net realized gains (losses) on securities (126.3) 126.9  29.3  198.7 
Fees and other revenues 259.8  226.7  496.3  432.9 
Service revenues 106.3  81.0  190.5  153.5 
Total revenues 18,134.3  15,353.5  35,376.8  29,656.7 
Expenses
Losses and loss adjustment expenses 12,595.3  12,170.1  23,566.9  22,794.1 
Policy acquisition costs 1,307.6  1,153.6  2,539.8  2,269.4 
Other underwriting expenses 2,179.8  1,431.7  4,111.2  3,289.6 
Investment expenses 7.3  6.1  13.0  11.6 
Service expenses 114.3  90.6  206.4  172.9 
Interest expense 69.6  65.7  139.2  129.0 
Total expenses 16,273.9  14,917.8  30,576.5  28,666.6 
Net Income
Income before income taxes 1,860.4  435.7  4,800.3  990.1 
Provision for income taxes 401.7  90.3  1,010.2  196.8 
Net income 1,458.7  345.4  3,790.1  793.3 
Other Comprehensive Income (Loss)
Changes in:
Total net unrealized gains (losses) on fixed-maturity securities 107.7  (455.6) (100.1) 147.6 
Net unrealized losses on forecasted transactions 0.1  0.1  0.2  0.2 
Foreign currency translation adjustment 0  0.2  (0.2) 0.2 
Other comprehensive income (loss) 107.8  (455.3) (100.1) 148.0 
Comprehensive income (loss) $ 1,566.5  $ (109.9) $ 3,690.0  $ 941.3 
Computation of Earnings Per Common Share
Net income $ 1,458.7  $ 345.4  $ 3,790.1  $ 793.3 
Less: Preferred share dividends and other1
 0  9.5  17.0  16.8 
Net income available to common shareholders $ 1,458.7  $ 335.9  $ 3,773.1  $ 776.5 
Average common shares outstanding - Basic 585.4  584.9  585.4  584.9 
Net effect of dilutive stock-based compensation 2.0  2.1  2.0  2.1 
Total average equivalent common shares - Diluted 587.4  587.0  587.4  587.0 
Basic: Earnings per common share $ 2.49  $ 0.57  $ 6.45  $ 1.33 
Diluted: Earnings per common share $ 2.48  $ 0.57  $ 6.42  $ 1.32 
1 All of our outstanding Serial Preferred Shares, Series B, were redeemed in February 2024. See Note 9 – Dividends for further discussion.
See notes to consolidated financial statements.
1


The Progressive Corporation and Subsidiaries
Consolidated Balance Sheets
(unaudited)
  June 30, December 31,
(millions — except per share amounts) 2024 2023 2023
Assets
Available-for-sale securities, at fair value:
Fixed maturities (amortized cost: $69,668.2, $57,484.7, and $62,441.9)
 $ 67,488.3  $ 54,078.1  $ 60,378.2 
Short-term investments (amortized cost: $733.4, $1,494.3, and $1,789.9)
 733.4  1,494.3  1,789.9 
Total available-for-sale securities 68,221.7  55,572.4  62,168.1 
Equity securities, at fair value:
Nonredeemable preferred stocks (cost: $886.9, $1,107.1, and $977.1)
 838.2  985.1  902.1 
Common equities (cost: $707.8, $662.0, and $706.0)
 3,295.6  2,708.1  2,928.4 
Total equity securities 4,133.8  3,693.2  3,830.5 
Total investments 72,355.5  59,265.6  65,998.6 
Cash and cash equivalents 90.2  163.9  84.9 
Restricted cash and cash equivalents 11.5  15.6  14.7 
Total cash, cash equivalents, restricted cash, and restricted cash equivalents 101.7  179.5  99.6 
Accrued investment income 564.1  354.2  438.0 
Premiums receivable, net of allowance for credit losses of $327.9, $343.9, and $369.1
 14,544.5  12,273.3  11,958.2 
Reinsurance recoverables 4,881.4  5,516.9  5,093.9 
Prepaid reinsurance premiums 290.8  242.9  249.8 
Deferred acquisition costs 1,938.3  1,685.6  1,687.4 
Property and equipment, net of accumulated depreciation of $1,557.7, $1,580.1, and $1,655.1
 713.5  989.0  880.8 
Net federal deferred income taxes 1,001.0  1,198.5  936.0 
Other assets 1,502.2  1,239.7  1,348.5 
Total assets $ 97,893.0  $ 82,945.2  $ 88,690.8 
Liabilities and Shareholders’ Equity
Unearned premiums $ 23,680.4  $ 20,070.1  $ 20,133.7 
Loss and loss adjustment expense reserves 36,605.2  32,753.3  34,389.2 
Accounts payable, accrued expenses, and other liabilities 7,376.3  6,524.0  7,002.2 
Debt1
 6,890.7  6,886.5  6,888.6 
Total liabilities 74,552.6  66,233.9  68,413.7 
Serial Preferred Shares (authorized 20.0)
Serial Preferred Shares, Series B, no par value (cumulative, liquidation preference $1,000 per share) (authorized, issued, and outstanding of 0, 0.5, and 0.5)
 0  493.9  493.9 
Common shares, $1.00 par value (authorized 900.0; issued 797.6, including treasury shares of 211.9, 212.3, and 212.3)
 585.7  585.3  585.3 
Paid-in capital 2,060.5  1,935.7  2,013.1 
Retained earnings 22,410.0  16,350.4  18,800.5 
Accumulated other comprehensive income (loss):
Net unrealized gains (losses) on fixed-maturity securities (1,700.9) (2,638.7) (1,600.8)
Net unrealized losses on forecasted transactions (13.8) (14.3) (14.0)
Foreign currency translation adjustment (1.1) (1.0) (0.9)
Total accumulated other comprehensive income (loss) (1,715.8) (2,654.0) (1,615.7)
Total shareholders’ equity 23,340.4  16,711.3  20,277.1 
Total liabilities and shareholders’ equity $ 97,893.0  $ 82,945.2  $ 88,690.8 
1 Consists of long-term debt. See Note 4 – Debt for further discussion.
See notes to consolidated financial statements.
2


The Progressive Corporation and Subsidiaries
Consolidated Statements of Changes in Shareholders’ Equity
(unaudited)
 
Three Months Six Months
Periods Ended June 30, 2024 2023 2024 2023
(millions — except per share amounts)
Serial Preferred Shares, No Par Value
Balance, beginning of period $ 0  $ 493.9  $ 493.9  $ 493.9 
 Redemption of Serial Preferred Shares, Series B1
 0  0  (493.9) 0 
Balance, end of period 0  493.9  0  493.9 
Common Shares, $1.00 Par Value
Balance, beginning of period 585.7  585.4  585.3  584.9 
Treasury shares purchased (0.1) (0.1) (0.3) (0.3)
Net restricted equity awards issued/vested 0.1  0  0.7  0.7 
Balance, end of period 585.7  585.3  585.7  585.3 
Paid-In Capital
Balance, beginning of period 2,028.7  1,907.7  2,013.1  1,893.0 
Amortization of equity-based compensation 31.7  27.9  48.5  43.8 
Treasury shares purchased (0.2) (0.2) (1.0) (1.0)
Net restricted equity awards issued/vested (0.1) 0  (0.7) (0.7)
Reinvested dividends on restricted stock units 0.4  0.3  0.6  0.6 
Balance, end of period 2,060.5  1,935.7  2,060.5  1,935.7 
Retained Earnings
Balance, beginning of period 21,020.5  16,080.1  18,800.5  15,721.2 
Net income 1,458.7  345.4  3,790.1  793.3 
Treasury shares purchased (10.6) (7.1) (46.7) (38.8)
Cash dividends declared on common shares ($0.10, $0.10, $0.20, and $0.20 per share)1
 (58.5) (58.4) (117.0) (116.9)
Cash dividends declared on Serial Preferred Shares, Series B ($0, $18.92463, $15.688377, and $18.92463 per share)1
 0  (9.5) (7.8) (9.5)
Reinvested dividends on restricted stock units (0.4) (0.3) (0.6) (0.6)
Other, net 0.3  0.2  (8.5) 1.7 
Balance, end of period 22,410.0  16,350.4  22,410.0  16,350.4 
Accumulated Other Comprehensive Income (Loss)
Balance, beginning of period (1,823.6) (2,198.7) (1,615.7) (2,802.0)
Other comprehensive income (loss) 107.8  (455.3) (100.1) 148.0 
Balance, end of period (1,715.8) (2,654.0) (1,715.8) (2,654.0)
Total shareholders’ equity $ 23,340.4  $ 16,711.3  $ 23,340.4  $ 16,711.3 
1 See Note 9 – Dividends for further discussion.
There are 5.0 million Voting Preference Shares authorized; no such shares have been issued.
See notes to consolidated financial statements.
3


The Progressive Corporation and Subsidiaries
Consolidated Statements of Cash Flows        
(unaudited)
Six Months Ended June 30, 2024 2023
(millions)
Cash Flows From Operating Activities
Net income $ 3,790.1  $ 793.3 
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation 137.5  140.6 
Net amortization (accretion) of fixed-income securities (20.1) (5.5)
Amortization of equity-based compensation 48.5  43.8 
Net realized (gains) losses on securities (29.3) (198.7)
Net (gains) losses on disposition of property and equipment (1.1) 6.2 
Changes in:
Premiums receivable (2,586.3) (1,856.4)
Reinsurance recoverables 212.5  315.2 
Prepaid reinsurance premiums (41.0) 52.6 
Deferred acquisition costs (250.9) (141.2)
Income taxes (341.2) (161.1)
Unearned premiums 3,546.7  2,776.5 
Loss and loss adjustment expense reserves 2,216.0  2,394.0 
Accounts payable, accrued expenses, and other liabilities 1,057.7  760.0 
Other, net (237.9) (132.8)
Net cash provided by operating activities 7,501.2  4,786.5 
Cash Flows From Investing Activities
Purchases:
Fixed maturities (24,532.4) (12,370.9)
Equity securities (32.6) (21.1)
Sales:
Fixed maturities 13,687.2  2,815.8 
Equity securities 98.4  661.4 
Maturities, paydowns, calls, and other:
Fixed maturities 3,234.8  2,153.9 
Equity securities 23.3  25.2 
Net (purchases) sales of short-term investments 1,087.1  1,413.9 
Net change in unsettled security transactions 119.7  282.4 
Purchases of property and equipment (118.1) (133.6)
Sales of property and equipment 45.8  28.8 
Net cash used in investing activities (6,386.8) (5,144.2)
Cash Flows From Financing Activities
Redemption of Serial Preferred Shares, Series B (500.0) 0 
Dividends paid to common shareholders (556.5) (117.0)
Dividends paid to preferred shareholders (7.8) (22.9)
Acquisition of treasury shares for equity award tax liabilities (37.9) (33.0)
Acquisition of treasury shares acquired in open market (10.1) (7.1)
Net proceeds from debt issuances 0  496.3 
Net cash provided by (used in) financing activities (1,112.3) 316.3 
Increase (decrease) in cash, cash equivalents, restricted cash, and restricted cash equivalents 2.1  (41.4)
Cash, cash equivalents, restricted cash, and restricted cash equivalents – January 1 99.6  220.9 
Cash, cash equivalents, restricted cash, and restricted cash equivalents – June 30
 $ 101.7  $ 179.5 
See notes to consolidated financial statements.
4


The Progressive Corporation and Subsidiaries
Notes to Consolidated Financial Statements
(unaudited)
1. BASIS OF REPORTING AND ACCOUNTING
The accompanying consolidated financial statements include the accounts of The Progressive Corporation and our wholly owned insurance subsidiaries and non-insurance subsidiaries and affiliates in which we have a controlling financial interest (Progressive).
The consolidated financial statements reflect all normal recurring adjustments that, in the opinion of management, were necessary for a fair statement of the results for the interim periods presented. The results of operations for the period ended June 30, 2024, are not necessarily indicative of the results expected for the full year. These consolidated financial statements and the notes thereto should be read in conjunction with Progressive’s audited financial statements and accompanying notes included in Exhibit 13 to our Annual Report on Form 10-K for the year ended December 31, 2023 (2023 Annual Report to Shareholders).
Premiums Receivable
We perform analyses to evaluate our premiums receivable for expected credit losses. See our 2023 Annual Report to Shareholders for a discussion on our premiums receivable allowance for credit loss policy. The following table summarizes changes in our allowance for credit loss exposure on our premiums receivable:
Three Months Ended June 30, Six Months Ended June 30,
(millions) 2024 2023 2024 2023
Allowance for credit losses, beginning of period $ 327.7  $ 340.9  $ 369.1  $ 343.3 
Increase in allowance1
 128.0  125.3  234.8  242.2 
Write-offs2
 (127.8) (122.3) (276.0) (241.6)
Allowance for credit losses, end of period $ 327.9  $ 343.9  $ 327.9  $ 343.9 
1 Represents the incremental increase in other underwriting expenses.
2 Represents the portion of allowance that is reversed when the premiums receivable is written off. Premiums receivable balances are written off once we have exhausted our collection efforts.
Property – Held for Sale
Included in other assets in our consolidated balance sheets are properties that are classified as held for sale (HFS). At June 30, 2024 and 2023, and December 31, 2023, we had HFS properties of $152.4 million, $59.5 million, and $77.2 million, respectively. When properties are determined to be HFS, the property is written down to its fair value less estimated costs to sell, as applicable. The increase in HFS properties since December 31, 2023, primarily reflects a decision in the first quarter 2024 to sell certain regional properties to optimize our real estate portfolio by consolidating employees into existing alternative properties.
Earnings Per Share
We redeemed all of our outstanding Serial Preferred Shares, Series B, in February 2024. See Note 9 – Dividends for further discussion. To determine net income available to common shareholders, which is used in the calculation of the per common share amounts, we reduced net income by preferred share dividends, and, for 2024,
•underwriting discounts and commissions on the preferred share issuance,
•initial issuance costs related to the preferred shares, and
•excise taxes related to the preferred share redemption.

New Accounting Standards
Adopted – On January 1, 2024, we began amortizing the remaining original cost of tax equity investments to the provision for income taxes, since certain conditions were met, on the modified retrospective basis, pursuant to an Accounting Standards Update (ASU) issued by the Financial Accounting Standards Board. Previously, these investments were accounted for under the equity method of accounting and the amortization was recognized as a net impairment loss on the consolidated statements of income. The adoption of the ASU had no cumulative effect on retained earnings and did not have a material impact on our financial condition or results of operations. The amount of income tax credits and investment amortization recognized for the three and six months ended June 30, 2024, and the carrying amount of the tax credit investments at June 30, 2024, were not material to our financial condition or results of operations and, therefore, no additional disclosure is provided.
Reclassification
Goodwill and intangible assets are included in other assets in our consolidated balance sheets and the amortization of intangible assets in other, net, in cash provided by operating activities in our consolidated statements of cash flows. The June 30, 2023 amounts, which were presented separately on the balance sheet and statement of cash flows in the prior year, were reclassified to conform to the current year presentation.
5


2.  INVESTMENTS
The following tables present the composition of our investment portfolio by major security type. Our securities are reported in our consolidated balance sheets at fair value. The changes in fair value for our fixed-maturity securities (other than hybrid securities) are reported as a component of accumulated other comprehensive income (loss), net of deferred income taxes, in our consolidated
balance sheets. The net holding period gains (losses) reported below represent the inception-to-date changes in fair value for the hybrid and equity securities. The changes in the net holding period gains (losses) between periods are recorded as a component of net realized gains (losses) on securities in our consolidated statements of comprehensive income.
($ in millions) Cost Gross
Unrealized
Gains		 Gross
Unrealized
Losses		 Net
Holding
Period
Gains
(Losses)		 Fair
Value		 % of
Total
Fair
Value
June 30, 2024
Available-for-sale securities:
Fixed maturities:
U.S. government obligations $ 42,063.1  $ 59.6  $ (1,228.7) $ 0  $ 40,894.0  56.5  %
State and local government obligations 2,345.6  0.7  (144.3) 0  2,202.0  3.0 
Foreign government obligations 16.7  0  (0.9) 0  15.8  0.1 
Corporate debt securities 13,260.0  33.6  (303.8) (15.2) 12,974.6  17.9 
Residential mortgage-backed securities 980.4  2.6  (9.4) 2.1  975.7  1.3 
Commercial mortgage-backed securities 4,457.2  1.9  (489.1) 0  3,970.0  5.5 
Other asset-backed securities 6,366.4  7.7  (89.3) (0.1) 6,284.7  8.7 
Redeemable preferred stocks 178.8  0  (1.9) (5.4) 171.5  0.2 
Total fixed maturities 69,668.2  106.1  (2,267.4) (18.6) 67,488.3  93.2 
Short-term investments 733.4  0  0  0  733.4  1.0 
Total available-for-sale securities 70,401.6  106.1  (2,267.4) (18.6) 68,221.7  94.2 
Equity securities:
Nonredeemable preferred stocks 886.9  0  0  (48.7) 838.2  1.2 
Common equities 707.8  0  0  2,587.8  3,295.6  4.6 
Total equity securities 1,594.7  0  0  2,539.1  4,133.8  5.8 
Total portfolio1
 $ 71,996.3  $ 106.1  $ (2,267.4) $ 2,520.5  $ 72,355.5  100.0  %
6


($ in millions) Cost Gross
Unrealized
Gains		 Gross
Unrealized
Losses		 Net
Holding
Period
Gains
(Losses)		 Fair
Value		 % of
Total
Fair
Value
June 30, 2023
Available-for-sale securities:
Fixed maturities:
U.S. government obligations $ 33,277.1  $ 0.1  $ (1,676.7) $ 0  $ 31,600.5  53.3  %
State and local government obligations 2,336.5  0.1  (181.9) 0  2,154.7  3.6 
Foreign government obligations 17.2  0  (1.4) 0  15.8  0.1 
Corporate debt securities 10,866.4  14.4  (540.3) (35.9) 10,304.6  17.4 
Residential mortgage-backed securities 580.7  0.2  (13.0) (5.2) 562.7  0.9 
Commercial mortgage-backed securities 4,982.2  2.0  (718.7) 0  4,265.5  7.2 
Other asset-backed securities 5,250.6  0  (232.0) (1.0) 5,017.6  8.5 
Redeemable preferred stocks 174.0  0  (3.6) (13.7) 156.7  0.3 
Total fixed maturities 57,484.7  16.8  (3,367.6) (55.8) 54,078.1  91.3 
Short-term investments 1,494.3  0  0  0  1,494.3  2.5 
Total available-for-sale securities 58,979.0  16.8  (3,367.6) (55.8) 55,572.4  93.8 
Equity securities:
Nonredeemable preferred stocks 1,107.1  0  0  (122.0) 985.1  1.6 
Common equities 662.0  0  0  2,046.1  2,708.1  4.6 
Total equity securities 1,769.1  0  0  1,924.1  3,693.2  6.2 
Total portfolio1
 $ 60,748.1  $ 16.8  $ (3,367.6) $ 1,868.3  $ 59,265.6  100.0  %


($ in millions) Cost Gross
Unrealized
Gains		 Gross
Unrealized
Losses		 Net
Holding
Period
Gains
(Losses)		 Fair
Value		 % of
Total
Fair
Value
December 31, 2023
Available-for-sale securities:
Fixed maturities:
U.S. government obligations $ 37,823.2  $ 204.1  $ (1,157.9) $ 0  $ 36,869.4  55.9  %
State and local government obligations 2,338.4  2.8  (138.4) 0  2,202.8  3.3 
Foreign government obligations 17.3  0  (1.0) 0  16.3  0.1 
Corporate debt securities 11,446.0  87.2  (332.3) (17.2) 11,183.7  16.9 
Residential mortgage-backed securities 426.9  0.2  (10.0) 0.1  417.2  0.6 
Commercial mortgage-backed securities 4,535.2  2.2  (597.7) 0  3,939.7  6.0 
Other asset-backed securities 5,667.2  15.7  (107.1) (0.4) 5,575.4  8.4 
Redeemable preferred stocks 187.7  0  (2.4) (11.6) 173.7  0.3 
Total fixed maturities 62,441.9  312.2  (2,346.8) (29.1) 60,378.2  91.5 
Short-term investments 1,789.9  0  0  0  1,789.9  2.7 
Total available-for-sale securities 64,231.8  312.2  (2,346.8) (29.1) 62,168.1  94.2 
Equity securities:
Nonredeemable preferred stocks 977.1  0  0  (75.0) 902.1  1.4 
Common equities 706.0  0  0  2,222.4  2,928.4  4.4 
Total equity securities 1,683.1  0  0  2,147.4  3,830.5  5.8 
Total portfolio1
 $ 65,914.9  $ 312.2  $ (2,346.8) $ 2,118.3  $ 65,998.6  100.0  %
1 At June 30, 2024 and 2023, we had $74.1 million and $248.0 million, respectively, of net unsettled security purchase transactions included in other liabilities, compared to $45.6 million included in other assets at December 31, 2023.
The total fair value of the portfolio at June 30, 2024 and 2023, and December 31, 2023, included $4.1 billion, $4.3 billion, and $4.2 billion, respectively, of securities held in a consolidated, non-insurance subsidiary of the holding company, net of unsettled security transactions.

7


At June 30, 2024, bonds and certificates of deposit in the principal amount of $713.2 million were on deposit to meet state insurance regulatory requirements. We did not hold any securities of any one issuer, excluding U.S. government obligations, with an aggregate cost or fair value exceeding 10% of total shareholders’ equity at June 30, 2024 or 2023, or December 31, 2023. At June 30, 2024, we did not hold any debt securities that were non-income producing during the preceding 12 months.
Short-Term Investments Our short-term investments may include commercial paper and other investments that are expected to mature, or are redeemable, within one year.
Hybrid Securities Certain securities in our fixed-maturity portfolio are accounted for as hybrid securities because they contain embedded derivatives that are not deemed to be clearly and closely related to the host investments. These securities are reported at fair value:
  June 30,
(millions) 2024 2023 Dec. 31, 2023
Fixed Maturities:
Corporate debt securities $ 475.5  $ 520.1  $ 531.3 
Residential mortgage-backed securities 272.5  448.7  323.9 
Other asset-backed securities 5.3  26.1  13.9 
Redeemable preferred stocks 135.0  125.4  141.2 
Total hybrid securities $ 888.3  $ 1,120.3  $ 1,010.3 
Since the embedded derivatives (e.g., change-in-control put option, debt-to-equity conversion, or any other feature unrelated to the credit quality or risk of default of the issuer that could impact the amount or timing of our expected future cash flows) do not have observable intrinsic values, we use the fair value option to record the changes in fair value of these securities through income as a component of net realized gains (losses).
Fixed Maturities The composition of fixed maturities by maturity at June 30, 2024, was:
(millions) Cost Fair Value
Less than one year $ 7,654.0  $ 7,529.6 
One to five years 48,100.6  46,812.9 
Five to ten years 13,731.4  12,966.0 
Ten years or greater 182.2  179.8 
Total $ 69,668.2  $ 67,488.3 
Asset-backed securities are classified in the maturity distribution table based upon their projected cash flows. All other securities that do not have a single maturity date are reported based upon expected average maturity. Contractual maturities may differ from expected maturities because the issuers of the securities may have the right to call or prepay obligations.
Gross Unrealized Losses The following tables show the composition of gross unrealized losses by major security type and by the length of time that individual securities have been in a continuous unrealized loss position:
  Total No. of Sec. Total
Fair
Value		 Gross
Unrealized
Losses		 Less than 12 Months 12 Months or Greater
($ in millions) No. of Sec. Fair
Value		 Unrealized
Losses		 No. of Sec. Fair
 Value		 Unrealized
Losses
June 30, 2024
U.S. government obligations 117  $ 29,776.3  $ (1,228.7) 17  $ 12,936.0  $ (109.4) 100  $ 16,840.3  $ (1,119.3)
State and local government obligations 336  2,078.5  (144.3) 58  410.9  (2.0) 278  1,667.6  (142.3)
Foreign government obligations 1  15.8  (0.9) 0  0  0  1  15.8  (0.9)
Corporate debt securities 402  8,995.0  (303.8) 150  3,307.1  (18.4) 252  5,687.9  (285.4)
Residential mortgage-backed securities 39  308.0  (9.4) 7  244.1  (0.5) 32  63.9  (8.9)
Commercial mortgage-backed securities 183  3,883.2  (489.1) 7  314.4  (1.3) 176  3,568.8  (487.8)
Other asset-backed securities 176  3,133.3  (89.3) 62  1,447.0  (3.4) 114  1,686.3  (85.9)
Redeemable preferred stocks 3  36.6  (1.9) 0  0  0  3  36.6  (1.9)
Total fixed maturities 1,257  $ 48,226.7  $ (2,267.4) 301  $ 18,659.5  $ (135.0) 956  $ 29,567.2  $ (2,132.4)

8


  Total No. of Sec. Total
Fair
Value		 Gross
Unrealized
Losses		 Less than 12 Months 12 Months or Greater
($ in millions) No. of Sec. Fair
Value		 Unrealized
Losses		 No. of Sec. Fair
 Value		 Unrealized
Losses
June 30, 2023
U.S. government obligations 171  $ 31,496.1  $ (1,676.7) 51  $ 17,704.6  $ (427.9) 120  $ 13,791.5  $ (1,248.8)
State and local government obligations 346  1,998.2  (181.9) 57  346.8  (5.2) 289  1,651.4  (176.7)
Foreign government obligations 1  15.8  (1.4) 0  0  0  1  15.8  (1.4)
Corporate debt securities 414  8,565.9  (540.3) 109  2,397.4  (56.0) 305  6,168.5  (484.3)
Residential mortgage-backed securities 41  108.5  (13.0) 7  2.4  (0.1) 34  106.1  (12.9)
Commercial mortgage-backed securities 211  4,247.9  (718.7) 4  13.6  (0.1) 207  4,234.3  (718.6)
Other asset-backed securities 292  4,900.0  (232.0) 78  1,564.7  (7.6) 214  3,335.3  (224.4)
Redeemable preferred stocks 3  31.3  (3.6) 0  0  0  3  31.3  (3.6)
Total fixed maturities 1,479  $ 51,363.7  $ (3,367.6) 306  $ 22,029.5  $ (496.9) 1,173  $ 29,334.2  $ (2,870.7)

  Total No. of Sec. Total
Fair
Value		 Gross
Unrealized
Losses		 Less than 12 Months 12 Months or Greater
($ in millions) No. of Sec. Fair
Value		 Unrealized
Losses		 No. of Sec. Fair
 Value		 Unrealized
Losses
December 31, 2023
U.S. government obligations 147  $ 28,225.0  $ (1,157.9) 25  $ 11,890.0  $ (100.0) 122  $ 16,335.0  $ (1,057.9)
State and local government obligations 324  1,846.2  (138.4) 31  169.9  (0.9) 293  1,676.3  (137.5)
Foreign government obligations 1  16.3  (1.0) 0  0  0  1  16.3  (1.0)
Corporate debt securities 313  6,642.4  (332.3) 26  617.2  (14.7) 287  6,025.2  (317.6)
Residential mortgage-backed securities 39  88.4  (10.0) 2  0.4  0  37  88.0  (10.0)
Commercial mortgage-backed securities 189  3,912.2  (597.7) 1  30.7  (2.5) 188  3,881.5  (595.2)
Other asset-backed securities 207  3,299.1  (107.1) 41  639.4  (1.2) 166  2,659.7  (105.9)
Redeemable preferred stocks 3  32.5  (2.4) 0  0  0  3  32.5  (2.4)
Total fixed maturities 1,223  $ 44,062.1  $ (2,346.8) 126  $ 13,347.6  $ (119.3) 1,097  $ 30,714.5  $ (2,227.5)
A review of the securities in an unrealized loss position indicated that the issuers were current with respect to their interest obligations and that there was no evidence of deterioration of the current cash flow projections that would indicate we would not receive the remaining principal at maturity.
We had ten securities, across five issuers, that had their credit ratings downgraded during the second quarter 2024, with a combined fair value of $203.0 million and an unrealized loss of $66.7 million as of June 30, 2024.

9


Allowance For Credit and Uncollectible Losses We are required to measure the amount of potential credit losses for all fixed-maturity securities in an unrealized loss position. We did not record any allowances for credit losses or any write-offs for amounts deemed to be uncollectible during the first six months of 2024 or 2023, and did not have a material credit loss allowance balance as of June 30, 2024 and 2023, or December 31, 2023. We considered several factors and inputs related to the individual securities as part of our analysis. The methodology and significant inputs used to measure the amount of credit losses in our portfolio included:

•current performance indicators on the business model or underlying assets (e.g., delinquency rates, foreclosure rates, and default rates);
•credit support (via current levels of subordination);
•historical credit ratings; and
•updated cash flow expectations based upon these performance indicators.
In order to determine the amount of credit loss, if any, we initially reviewed securities in a loss position to determine whether it was likely that we would be required, or intended, to sell any of the securities prior to the recovery of their respective cost bases (which could be maturity). If we were likely to, or intended to, sell prior to a potential recovery, we would write off the unrealized loss. For those securities that we determined we were not likely to, or did not intend to, sell prior to a potential recovery, we performed additional analysis to determine if the loss was
credit related. For securities subject to credit related loss, we calculated the net present value (NPV) of the cash flows expected (i.e., expected recovery value) using the current book yield for each security. The NPV was then compared to the security’s current amortized value to determine if a credit loss existed. In the event that the NPV was below the amortized value, and the amount was determined to be material on any specific security, or in the aggregate, a credit loss would be deemed to exist, and either an allowance for credit losses would be created, or if an allowance currently existed, either a recovery of the previous allowance, or an incremental loss, would be recorded to net realized gains (losses) on securities.
As of June 30, 2024 and 2023, and December 31, 2023, we believe that none of the unrealized losses on our fixed-maturity securities were related to material credit losses on any specific securities, or in the aggregate. We continue to expect all the securities in our fixed-maturity portfolio to pay their principal and interest obligations.
In addition, we reviewed our accrued investment income outstanding on those securities in an unrealized loss position at June 30, 2024 and 2023, and December 31, 2023, to determine if the accrued interest amounts were uncollectible. Based on our analysis, we believe the issuers have sufficient liquidity and capital reserves to meet their current interest, and future principal, obligations and, therefore, did not write off any accrued income as uncollectible at June 30, 2024 and 2023, or December 31, 2023.


10


Realized Gains (Losses) The components of net realized gains (losses) for the three and six months ended June 30, were:
  Three Months Six Months
(millions) 2024 2023 2024 2023
Gross realized gains on security sales
Available-for-sale securities:
U.S. government obligations $ 1.3  $ 0.2  $ 1.3  $ 4.0 
State and local government obligations 0  0  0.3  0 
Corporate debt securities 0.7  0  3.6  0.1 
Residential mortgage-backed securities 1.1  0  1.1  0 
Other asset-backed securities 0.1  0  0.1  0 
Total available-for-sale securities 3.2  0.2  6.4  4.1 
Equity securities:
Nonredeemable preferred stocks 0  0.2  0  0.3 
Common equities 0  221.9  11.2  353.9 
Total equity securities 0  222.1  11.2  354.2 
Subtotal gross realized gains on security sales 3.2  222.3  17.6  358.3 
Gross realized losses on security sales
Available-for-sale securities:
U.S. government obligations (191.9) (1.1) (327.2) (12.6)
State and local government obligations 0  0  (0.1) 0 
Corporate debt securities (21.6) (29.8) (36.4) (50.2)
Commercial mortgage-backed securities (10.7) (45.5) (15.0) (80.0)
Other asset-backed securities 0  (0.2) (0.1) (0.4)
Redeemable preferred stocks (0.8) 0  (1.1) 0 
Short-term investments 0  (0.3) 0  (0.4)
Total available-for-sale securities (225.0) (76.9) (379.9) (143.6)
Equity securities:
Nonredeemable preferred stocks (4.6) (9.2) (10.5) (110.2)
Common equities 0  (1.1) (0.1) (12.9)
Total equity securities (4.6) (10.3) (10.6) (123.1)
Subtotal gross realized losses on security sales (229.6) (87.2) (390.5) (266.7)
Net realized gains (losses) on security sales
Available-for-sale securities:
U.S. government obligations (190.6) (0.9) (325.9) (8.6)
State and local government obligations 0  0  0.2  0 
Corporate debt securities (20.9) (29.8) (32.8) (50.1)
Residential mortgage-backed securities 1.1  0  1.1  0 
Commercial mortgage-backed securities (10.7) (45.5) (15.0) (80.0)
Other asset-backed securities 0.1  (0.2) 0  (0.4)
Redeemable preferred stocks (0.8) 0  (1.1) 0 
Short-term investments 0  (0.3) 0  (0.4)
Total available-for-sale securities (221.8) (76.7) (373.5) (139.5)
Equity securities:
Nonredeemable preferred stocks (4.6) (9.0) (10.5) (109.9)
Common equities 0  220.8  11.1  341.0 
Total equity securities (4.6) 211.8  0.6  231.1 
Subtotal net realized gains (losses) on security sales (226.4) 135.1  (372.9) 91.6 
Other assets
Gain 0  0  0  13.2 
Impairment 0  (2.2) 0  (4.5)
Subtotal net realized gains (losses) on other assets 0  (2.2) 0  8.7 
Net holding period gains (losses)
Hybrid securities 3.3  4.8  10.5  18.7 
Equity securities 96.8  (10.8) 391.7  79.7 
Subtotal net holding period gains (losses) 100.1  (6.0) 402.2  98.4 
Total net realized gains (losses) on securities $ (126.3) $ 126.9  $ 29.3  $ 198.7 




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Realized gains (losses) on securities sold are computed using the first-in-first-out method. During the second quarter and first six months of 2024, the majority of our gross realized losses on security sales were U.S. Treasury Notes that were sold for duration management. During the second quarter and first six months of both 2024 and 2023, we sold corporate debt securities and select commercial mortgage-backed securities, which we viewed as having less attractive risk/reward profiles. During 2023, the gross gains in common equities reflected sales of securities, as part of our plan to incrementally reduce risk in the
portfolio in response to our view of the potential of a more difficult economic environment. The gross loss incurred in our nonredeemable preferred stocks was primarily related to the sale of certain holdings in U.S. bank preferred stocks.
The other asset gain in 2023 is related to proceeds received as a result of litigation in conjunction with three renewable energy investments we made from 2016 through 2018 (the original investments were previously written down in full).
The following table reflects our holding period realized gains (losses) recognized on equity securities held at the respective quarter ends:
Three Months Six Months
(millions) 2024 2023 2024 2023
Total net gains (losses) recognized during the period on equity securities $ 92.2  $ 201.0  $ 392.3  $ 310.8 
Less: Net gains (losses) recognized on equity securities sold during the period (4.6) 211.8  0.6  231.1 
Net holding period gains (losses) recognized during the period on equity securities held at period end $ 96.8  $ (10.8) $ 391.7  $ 79.7 
Net Investment Income The components of net investment income for the three and six months ended June 30, were: 
Three Months Six Months
(millions) 2024 2023 2024 2023
Available-for-sale securities:
Fixed maturities:
U.S. government obligations $ 361.3  $ 191.5  $ 668.2  $ 354.7 
State and local government obligations 13.4  11.6  25.8  22.2 
Foreign government obligations 0  0  0.1  0.1 
Corporate debt securities 134.8  83.5  256.3  167.1 
Residential mortgage-backed securities 8.0  5.8  13.4  15.0 
Commercial mortgage-backed securities 46.1  49.2  92.5  99.2 
Other asset-backed securities 81.3  61.6  159.5  110.1 
Redeemable preferred stocks 2.7  2.7  5.6  5.6 
Total fixed maturities 647.6  405.9  1,221.4  774.0 
Short-term investments 17.2  24.8  36.1  49.5 
Total available-for-sale securities 664.8  430.7  1,257.5  823.5 
Equity securities:
Nonredeemable preferred stocks 10.4  13.3  21.4  28.4 
Common equities 9.8  10.5  23.7  22.2 
Total equity securities 20.2  23.8  45.1  50.6 
Investment income 685.0  454.5  1,302.6  874.1 
Investment expenses (7.3) (6.1) (13.0) (11.6)
Net investment income $ 677.7  $ 448.4  $ 1,289.6  $ 862.5 
On a year-over-year basis, investment income (interest and dividends) increased 51% and 49% for the first three and six months of 2024, respectively, and recurring investment book yield increased 26% for each of the three and six months ended June 30, 2024, compared to the same periods last year. The increases primarily reflected investing new cash from operations and proceeds from maturing bonds in higher coupon rate securities.
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3. FAIR VALUE
We have categorized our financial instruments, based on the degree of subjectivity inherent in the method by which they are valued, into a fair value hierarchy of three levels, as follows:
•Level 1: Inputs are unadjusted, quoted prices in active markets for identical instruments at the measurement date (e.g., U.S. government obligations, which are continually priced on a daily basis, active exchange-traded equity securities, and certain short-term securities).
•Level 2: Inputs (other than quoted prices included within Level 1) that are observable for the instrument either directly or indirectly (e.g., certain corporate and municipal bonds and certain preferred stocks). This includes: (i) quoted prices for similar instruments in active markets, (ii) quoted prices for identical or similar instruments in markets that are not active, (iii) inputs other than quoted prices that are
observable for the instruments, and (iv) inputs that are derived principally from or corroborated by observable market data by correlation or other means.
•Level 3: Inputs that are unobservable. Unobservable inputs reflect our subjective evaluation about the assumptions market participants would use in pricing the financial instrument (e.g., certain structured securities and privately held investments).
Determining the fair value of the investment portfolio is the responsibility of management. As part of that responsibility, we evaluate whether a market is distressed or inactive in determining the fair value for our portfolio. We review certain market level inputs to evaluate whether sufficient activity, volume, and new issuances exist to create an active market. Based on this evaluation, we concluded that there was sufficient activity related to the sectors and securities for which we obtained valuations.
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The composition of the investment portfolio by major security type and our outstanding debt was:
  Fair Value  
(millions) Level 1 Level 2 Level 3 Total Cost
June 30, 2024
Fixed maturities:
U.S. government obligations $ 40,894.0  $ 0  $ 0  $ 40,894.0  $ 42,063.1 
State and local government obligations 0  2,202.0  0  2,202.0  2,345.6 
Foreign government obligations 0  15.8  0  15.8  16.7 
Corporate debt securities 0  12,971.6  3.0  12,974.6  13,260.0 
Subtotal 40,894.0  15,189.4  3.0  56,086.4  57,685.4 
Asset-backed securities:
Residential mortgage-backed 0  975.7  0  975.7  980.4 
Commercial mortgage-backed 0  3,970.0  0  3,970.0  4,457.2 
Other asset-backed 0  6,284.7  0  6,284.7  6,366.4 
Subtotal asset-backed securities 0  11,230.4  0  11,230.4  11,804.0 
Redeemable preferred stocks:
Financials 0  23.1  0  23.1  24.5 
Utilities 0  13.4  0  13.4  13.9 
Industrials 0  135.0  0  135.0  140.4 
Subtotal redeemable preferred stocks 0  171.5  0  171.5  178.8 
Total fixed maturities 40,894.0  26,591.3  3.0  67,488.3  69,668.2 
Short-term investments 733.4  0  0  733.4  733.4 
    Total available-for-sale securities 41,627.4  26,591.3  3.0  68,221.7  70,401.6 
Equity securities:
Nonredeemable preferred stocks:
Financials 0  748.8  36.7  785.5  831.9 
Utilities 0  37.5  0  37.5  40.0 
Industrials 0  0  15.2  15.2  15.0 
Subtotal nonredeemable preferred stocks 0  786.3  51.9  838.2  886.9 
Common equities:
Common stocks 3,249.2  0  22.5  3,271.7  683.9 
Other risk investments 0  0  23.9  23.9  23.9 
Subtotal common equities 3,249.2  0  46.4  3,295.6  707.8 
    Total equity securities 3,249.2  786.3  98.3  4,133.8  1,594.7 
Total portfolio $ 44,876.6  $ 27,377.6  $ 101.3  $ 72,355.5  $ 71,996.3 
Debt $ 0  $ 6,165.5  $ 0  $ 6,165.5  $ 6,890.7 
14


  Fair Value  
(millions) Level 1 Level 2 Level 3 Total Cost
June 30, 2023
Fixed maturities:
U.S. government obligations $ 31,600.5  $ 0  $ 0  $ 31,600.5  $ 33,277.1 
State and local government obligations 0  2,154.7  0  2,154.7  2,336.5 
Foreign government obligations 0  15.8  0  15.8  17.2 
Corporate debt securities 0  10,304.6  0  10,304.6  10,866.4 
Subtotal 31,600.5  12,475.1  0  44,075.6  46,497.2 
Asset-backed securities:
Residential mortgage-backed 0  562.7  0  562.7  580.7 
Commercial mortgage-backed 0  4,265.5  0  4,265.5  4,982.2 
Other asset-backed 0  5,017.6  0  5,017.6  5,250.6 
Subtotal asset-backed securities 0  9,845.8  0  9,845.8  10,813.5 
Redeemable preferred stocks:
Financials 0  22.0  0  22.0  24.5 
Utilities 0  9.3  0  9.3  10.4 
Industrials 0  125.4  0  125.4  139.1 
Subtotal redeemable preferred stocks 0  156.7  0  156.7  174.0 
Total fixed maturities 31,600.5  22,477.6  0  54,078.1  57,484.7 
Short-term investments 1,462.2  32.1  0  1,494.3  1,494.3 
    Total available-for-sale securities 33,062.7  22,509.7  0  55,572.4  58,979.0 
Equity securities:
Nonredeemable preferred stocks:
Financials 15.8  824.8  56.0  896.6  1,012.1 
Utilities 0  72.7  0  72.7  80.0 
Industrials 0  0  15.8  15.8  15.0 
Subtotal nonredeemable preferred stocks 15.8  897.5  71.8  985.1  1,107.1 
Common equities:
Common stocks 2,667.9  0  18.3  2,686.2  640.1 
Other risk investments 0  0  21.9  21.9  21.9 
Subtotal common equities 2,667.9  0  40.2  2,708.1  662.0 
    Total equity securities 2,683.7  897.5  112.0  3,693.2  1,769.1 
Total portfolio $ 35,746.4  $ 23,407.2  $ 112.0  $ 59,265.6  $ 60,748.1 
Debt $ 0  $ 6,224.0  $ 0  $ 6,224.0  $ 6,886.5 
15


  Fair Value  
(millions) Level 1 Level 2 Level 3 Total Cost
December 31, 2023
Fixed maturities:
U.S. government obligations $ 36,869.4  $ 0  $ 0  $ 36,869.4  $ 37,823.2 
State and local government obligations 0  2,202.8  0  2,202.8  2,338.4 
Foreign government obligations 0  16.3  0  16.3  17.3 
Corporate debt securities 0  11,180.7  3.0  11,183.7  11,446.0 
Subtotal 36,869.4  13,399.8  3.0  50,272.2  51,624.9 
Asset-backed securities:
Residential mortgage-backed 0  417.2  0  417.2  426.9 
Commercial mortgage-backed 0  3,939.7  0  3,939.7  4,535.2 
Other asset-backed 0  5,575.4  0  5,575.4  5,667.2 
Subtotal asset-backed securities 0  9,932.3  0  9,932.3  10,629.3 
Redeemable preferred stocks:
Financials 0  23.1  0  23.1  24.5 
Utilities 0  9.4  0  9.4  10.4 
Industrials 0  141.2  0  141.2  152.8 
Subtotal redeemable preferred stocks 0  173.7  0  173.7  187.7 
Total fixed maturities 36,869.4  23,505.8  3.0  60,378.2  62,441.9 
Short-term investments 1,757.0  32.9  0  1,789.9  1,789.9 
    Total available-for-sale securities 38,626.4  23,538.7  3.0  62,168.1  64,231.8 
Equity securities:
Nonredeemable preferred stocks:
Financials 0  802.7  49.2  851.9  922.1 
Utilities 0  35.4  0  35.4  40.0 
Industrials 0  0  14.8  14.8  15.0 
Subtotal nonredeemable preferred stocks 0  838.1  64.0  902.1  977.1 
Common equities:
Common stocks 2,885.3  0  22.5  2,907.8  685.4 
Other risk investments 0  0  20.6  20.6  20.6 
Subtotal common equities 2,885.3  0  43.1  2,928.4  706.0 
    Total equity securities 2,885.3  838.1  107.1  3,830.5  1,683.1 
Total portfolio $ 41,511.7  $ 24,376.8  $ 110.1  $ 65,998.6  $ 65,914.9 
Debt $ 0  $ 6,431.3  $ 0  $ 6,431.3  $ 6,888.6 

Our portfolio valuations, excluding short-term investments, classified as either Level 1 or Level 2 in the above tables are priced exclusively by external sources, including pricing vendors, dealers/market makers, and exchange-quoted prices.
Our short-term investments classified as Level 1 are highly liquid, actively marketed, and have a very short duration, primarily 90 days or less to redemption. These securities are held at their original cost, adjusted for any accretion of discount, since that value very closely approximates what an active market participant would be willing to pay for such securities. The remainder of our short-term investments are classified as Level 2 and are not priced externally since these securities continually trade at par value. These securities are classified as Level 2 since they are primarily longer-dated securities issued by municipalities that contain either liquidity facilities or mandatory put features within one year.
At both June 30, 2024 and December 31, 2023, vendor-quoted prices represented 93% of our Level 1 classifications (excluding short-term investments), compared to 92% at June 30, 2023. The securities quoted by vendors in Level 1 primarily represent our holdings in U.S. Treasury Notes, which are frequently traded, and the quotes are considered similar to exchange-traded quotes. The balance of our Level 1 pricing comes from quotes obtained directly from trades made on active exchanges. All Level 1 preferred stocks with active exchange quotes were sold during 2023.
At both June 30, 2024 and December 31, 2023, vendor-quoted prices comprised 100% of our Level 2 classifications (excluding short-term investments), compared to 98% at June 30, 2023; the remaining 2% at June 30, 2023 were dealer-quoted prices. In our process for selecting a source (e.g., dealer or pricing service) to provide pricing for securities in our portfolio, we reviewed documentation from the sources that detailed the pricing techniques and methodologies used by these sources and determined if their policies adequately considered market activity, either based on specific transactions for the particular security type or based on modeling of securities with similar credit quality, duration, yield, and structure that were recently transacted.
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Once a source is chosen, we continue to monitor any changes or modifications to their processes by reviewing their documentation on internal controls for pricing and market reviews. We review quality control measures of our sources as they become available to determine if any significant changes have occurred from period to period that might indicate issues or concerns regarding their evaluation or market coverage.
As part of our pricing procedures, we obtain quotes from more than one source to help us fully evaluate the market price of securities. However, our internal pricing policy is to use a consistent source for individual securities in order to maintain the integrity of our valuation process. Quotes obtained from the sources are not considered binding offers to transact. Under our policy, when a review of the valuation received from our selected source appears to be outside of what is considered market level activity (which is defined as trading at spreads or yields significantly different than those of comparable securities or outside the general sector level movement without a reasonable explanation), we may use an alternate source’s price. To the extent we determine that it may be prudent to substitute one source’s price for another, we will contact the initial source to obtain an understanding of the factors that may be contributing to the significant price variance.
To allow us to determine if our initial source is providing a price that is outside of a reasonable range, we review our portfolio pricing on a weekly basis. When necessary, we challenge prices from our sources when a price provided does not match our expectations based on our evaluation of market trends and activity. Initially, we perform a review of our portfolio by sector to identify securities whose prices appear outside of a reasonable range. We then perform a more detailed review of fair values for securities disclosed as Level 2. We review dealer bids and quotes for these and/or similar securities to determine the market level context for our valuations. We then evaluate inputs relevant for each class of securities disclosed in the preceding hierarchy tables.
For structured debt securities, including commercial, residential, and other asset-backed securities, we evaluate available market-related data for these and similar securities related to collateral, delinquencies, and defaults for historical trends and reasonably estimable projections, as well as historical prepayment rates and current prepayment assumptions and cash flow estimates. We further stratify each class of our structured debt securities into more finite sectors (e.g., planned amortization class, first pay, second pay, senior, subordinated, etc.) and use duration, credit quality, and coupon to determine if the fair value is appropriate.
For corporate debt and preferred stock (redeemable and nonredeemable) portfolios, as well as the notes issued by The Progressive Corporation (see Note 4 – Debt), we review securities by duration, credit quality, and coupon, as well as changes in interest rate and credit spread movements within that stratification. The review also includes recent trades, including: volume traded at various levels that establish a market; issuer specific fundamentals; and industry-specific economic news as it comes to light.
For municipal securities (e.g., general obligations, revenue, and housing), we stratify the portfolio to evaluate securities by type, duration, credit quality, and coupon to review price changes relative to credit spread and interest rate changes. Additionally, we look to economic data as it relates to geographic location as an indication of price-to-call or maturity predictors. For municipal housing securities, we look to changes in cash flow projections, both historical and reasonably estimable projections, to understand yield changes and their effect on valuation.
For short-term securities, we look at acquisition price relative to the coupon or yield. Since our short-term securities are typically 90 days or less to maturity, with the majority listed in Level 2 being 30 days or less to redemption, we believe that acquisition price is the best estimate of fair value.
We also review data assumptions as supplied by our sources to determine if that data is relevant to current market conditions. In addition, we independently review each sector for transaction volumes, new issuances, and changes in spreads, as well as the overall movement of interest rates along the yield curve to determine if sufficient activity and liquidity exists to provide a credible source for our market valuations.
During each valuation period, we create internal estimations of portfolio valuation (performance returns), based on current market-related activity (i.e., interest rate and credit spread movements and other credit-related factors) within each major sector of our portfolio. We compare our internally generated portfolio results with those generated based on quotes we receive externally and research material valuation differences. We compare our results to index returns for each major sector adjusting for duration and credit quality differences to better understand our portfolio’s results. Additionally, we review on a monthly basis our external sales transactions and compare the actual final market sales prices to previous market valuation prices. This review provides us further validation that our pricing sources are providing market level prices, since we are able to explain significant price changes (i.e., greater than 2%) as known events occur in the marketplace and affect a particular security’s price at sale.

17


This analysis provides us with additional comfort regarding the source’s process, the quality of its review, and its willingness to improve its analysis based on feedback from clients. We believe this effort helps ensure that we are reporting the most representative fair values for our securities.
After all the valuations are received and our review of Level 2 securities is complete, if the inputs used by vendors are determined to not contain sufficient observable market information, we will reclassify the affected securities to Level 3.
Except as described below, our Level 3 securities are priced externally; however, due to several factors (e.g., nature of the securities, level of activity, and lack of similar securities trading to obtain observable market level inputs), these valuations are more subjective in nature.
To the extent we receive prices from external sources (e.g., broker, valuation firm) for the Level 3 securities, we review those prices for reasonableness using internally developed assumptions and then compare our derived prices to the prices received from the external sources. Based on our review, all prices received from external sources remained unadjusted.
If we do not receive prices from an external source, we perform an internal fair value comparison, which includes a review and analysis of market-comparable securities, to determine if fair value changes are needed. Based on this analysis, certain private equity investments included in the
Level 3 category remain valued at cost or were priced using a recent transaction as the basis for fair value. At least annually, these private equity investments are priced by an external source.
Our Level 3 other risk investments include securities accounted for under the equity method of accounting and, therefore, are not subject to fair value reporting. Since these securities represent less than 0.1% of our total portfolio, we will continue to include them in our Level 3 disclosures and report the activity from these investments as “other” changes in the summary of changes in fair value table and categorize these securities as “pricing exemption securities” in the quantitative information table.
At both June 30, 2024 and December 31, 2023, we held one privately held fixed-maturity security that is classified as a Level 3 investment. At June 30, 2023, we did not have any securities in our fixed-maturity portfolio listed as Level 3.
During the first six months of 2024 and for the full year of 2023, there were no material assets or liabilities measured at fair value on a nonrecurring basis.
Due to the relative size of the Level 3 securities’ fair values, compared to the total portfolio’s fair value, any changes in pricing methodology would not have a significant change in valuation that would materially impact net or comprehensive income.
18


The following tables provide a summary of changes in fair value associated with Level 3 assets for the three and six months ended June 30, 2024 and 2023:
Level 3 Fair Value
(millions) Fair Value at March 31, 2024 Calls/
Maturities/
Paydowns/Other		 Purchases Sales Net Realized
(Gain)/Loss
on Sales
Change in
Valuation1
 Net
Transfers
In (Out)		 Fair Value at June 30, 2024
Fixed maturities:
Corporate debt securities $ 3.0  $ 0  $ 0  $ 0  $ 0  $ 0  $ 0  $ 3.0 
Equity securities:
Nonredeemable preferred stocks:
Financials
 49.2  0  0  0  0  (12.5) 0  36.7 
Industrials
 14.8  0  0  0  0  0.4  0  15.2 
Common equities:
 Common stocks 22.5  0  0  0  0  0  0  22.5 
Other risk investments 24.3  (0.4) 0  0  0  0  0  23.9 
Total Level 3 securities
 $ 113.8  $ (0.4) $ 0  $ 0  $ 0  $ (12.1) $ 0  $ 101.3 
Level 3 Fair Value
(millions) Fair Value at March 31, 2023 Calls/
Maturities/
Paydowns/Other		 Purchases Sales Net Realized
(Gain)/Loss
on Sales
Change in
Valuation1
 Net
Transfers
In (Out)		 Fair Value at June 30, 2023
Equity securities:
Nonredeemable preferred stocks:
Financials
 $ 67.4  $ 0  $ 0  $ 0  $ 0  $ (11.4) $ 0  $ 56.0 
Industrials
 16.4  0  0  0  0  (0.6) 0  15.8 
Common equities:
Common stocks 18.3  0  0  0  0  0  0  18.3 
Other risk investments 20.3  1.6  0  0  0  0  0  21.9 
Total Level 3 securities
 $ 122.4  $ 1.6  $ 0  $ 0  $ 0  $ (12.0) $ 0  $ 112.0 
Level 3 Fair Value
(millions) Fair Value at December 31, 2023 Calls/
Maturities/
Paydowns/Other		 Purchases Sales Net Realized
(Gain)/Loss
on Sales
Change in
Valuation1
 Net
Transfers
In (Out)		 Fair Value at June 30, 2024
Fixed maturities:
Corporate debt securities $ 3.0  $ 0  $ 0  $ 0  $ 0  $ 0  $ 0  $ 3.0 
Equity securities:
Nonredeemable preferred stocks:
Financials
 49.2  0  0  0  0  (12.5) 0  36.7 
Industrials
 14.8  0  0  0  0  0.4  0  15.2 
Common equities:
Common stocks 22.5  0  0  0  0  0  0  22.5 
Other risk investments 20.6  3.3  0  0  0  0  0  23.9 
Total Level 3 securities $ 110.1  $ 3.3  $ 0  $ 0  $ 0  $ (12.1) $ 0  $ 101.3 
19


Level 3 Fair Value
(millions) Fair Value at December 31, 2022 Calls/
Maturities/
Paydowns/Other		 Purchases Sales Net Realized
(Gain)/Loss
on Sales
Change in
Valuation1
 Net
Transfers
In (Out)		 Fair Value at June 30, 2023
Equity securities:
Nonredeemable preferred stocks:
Financials
 $ 67.4  $ 0  $ 0  $ 0  $ 0  $ (11.4) $ 0  $ 56.0 
Industrials
 16.4  0  0  0  0  (0.6) 0  15.8 
Common equities:
Common stocks 18.3  0  0  0  0  0  0  18.3 
Other risk investments 19.8  2.1  0  0  0  0  0  21.9 
Total Level 3 securities
 $ 121.9  $ 2.1  $ 0  $ 0  $ 0  $ (12.0) $ 0  $ 112.0 
1 For fixed maturities, amounts included are unrealized gains (losses) included in accumulated other comprehensive income (loss) on our consolidated balance sheets. For equity securities, amounts included are net holding period gains (losses) on securities on our consolidated statements of comprehensive income.
The following tables provide a summary of the quantitative information about Level 3 fair value measurements for our applicable securities at June 30, 2024 and 2023, and December 31, 2023:
Quantitative Information about Level 3 Fair Value Measurements
($ in millions) Fair Value at June 30, 2024 Valuation Technique Unobservable Input Range of Input Values Increase (Decrease) Weighted Average Increase (Decrease)
Fixed maturities:
Corporate debt securities $ 3.0  Market comparables Weighted average market capitalization price change %
(1.2)% to 1.2%
 0.2  %
Equity securities:
Nonredeemable preferred stocks 51.9  Market comparables Weighted average market capitalization price change %
(7.6)% to (1.5)%
 (2.9) %
Common stocks 22.5  Market comparables Weighted average market capitalization price change %
(26.5)% to 19.3%
 (4.4) %
Subtotal Level 3 securities 77.4 
Pricing exemption securities 23.9 
Total Level 3 securities $ 101.3 


Quantitative Information about Level 3 Fair Value Measurements
($ in millions) Fair Value at June 30, 2023 Valuation Technique Unobservable Input Range of Input Values Increase (Decrease) Weighted Average Increase (Decrease)
Equity securities:
Nonredeemable preferred stocks $ 71.8  Market comparables Weighted average market capitalization price change %
(6.1)% to 27.6%
 4.4  %
Common stocks 18.3  Market comparables Weighted average market capitalization price change %
(22.0)% to 125.4%
 18.0  %
Subtotal Level 3 securities 90.1 
Pricing exemption securities 21.9 
Total Level 3 securities $ 112.0 

20



Quantitative Information about Level 3 Fair Value Measurements
($ in millions) Fair Value at December 31, 2023 Valuation Technique Unobservable Input Range of Input Values Increase (Decrease) Weighted Average Increase (Decrease)
Fixed maturities:
Corporate debt securities $ 3.0  Market comparables Weighted average market capitalization price change %
0.3% to 7.7%
 2.6  %
Equity securities:
Nonredeemable preferred stocks 64.0  Market comparables Weighted average market capitalization price change %
17.2% to 39.7%
 21.7  %
Common stocks 22.5  Market comparables Weighted average market capitalization price change %
(45.8)% to 95.6%
 39.7  %
Subtotal Level 3 securities 89.5 
Pricing exemption securities 20.6 
Total Level 3 securities $ 110.1 

4. DEBT
Debt at each of the balance sheet periods consisted of:
  June 30, 2024 June 30, 2023 December 31, 2023
(millions) Carrying
Value		 Fair
Value		 Carrying
Value		 Fair
Value		 Carrying
Value		 Fair
Value
2.45% Senior Notes due 2027 (issued: $500.0, August 2016)
 $ 498.8  $ 468.8  $ 498.4  $ 459.4  $ 498.6  $ 468.9 
2.50% Senior Notes due 2027 (issued: $500.0, March 2022)
 498.4  468.0  497.8  458.4  498.1  469.1 
6 5/8% Senior Notes due 2029 (issued: $300.0, March 1999)
 298.0  320.9  297.6  324.2  297.8  328.7 
4.00% Senior Notes due 2029 (issued: $550.0, October 2018)
 547.2  526.7  546.7  526.4  546.9  542.6 
3.20% Senior Notes due 2030 (issued: $500.0, March 2020)
 497.5  455.4  497.1  449.2  497.3  462.2 
3.00% Senior Notes due 2032 (issued: $500.0, March 2022)
 496.5  433.7  496.1  434.5  496.3  446.0 
6.25% Senior Notes due 2032 (issued: $400.0, November 2002)
 396.8  428.1  396.6  432.0  396.7  445.6 
4.95% Senior Notes due 2033 (issued: $500.0, May 2023)
 496.6  494.6  496.3  489.9  496.4  513.0 
4.35% Senior Notes due 2044 (issued: $350.0, April 2014)
 347.0  301.1  346.9  304.0  347.0  314.2 
3.70% Senior Notes due 2045 (issued: $400.0, January 2015)
 395.9  309.8  395.8  313.6  395.9  325.1 
4.125% Senior Notes due 2047 (issued: $850.0, April 2017)
 842.4  698.7  842.2  727.0  842.3  756.2 
4.20% Senior Notes due 2048 (issued: $600.0, March 2018)
 590.7  493.9  590.5  510.3  590.6  534.1 
3.95% Senior Notes due 2050 (issued: $500.0, March 2020)
 491.2  392.4  491.0  408.4  491.1  422.3 
3.70% Senior Notes due 2052 (issued: $500.0, March 2022)
 493.7  373.4  493.5  386.7  493.6  403.3 
Total $ 6,890.7  $ 6,165.5  $ 6,886.5  $ 6,224.0  $ 6,888.6  $ 6,431.3 
There was no short-term debt outstanding as of the end of all periods presented.
During the second quarter 2024, The Progressive Corporation renewed its line of credit with PNC Bank, National Association (PNC), in the maximum principal amount of $300 million, which expires April 2025 and has the same terms as the previous line of credit with PNC. See the 2023 Annual Report to Shareholders for a discussion of the terms of this line of credit. We had no borrowings under the line of credit that was available during the periods presented.
21


5. INCOME TAXES
The effective tax rate for the three and six months ended June 30, 2024, was 21.6% and 21.0%, respectively, compared to 20.7% and 19.9% for the same periods last year, with the change primarily due to our permanent tax differences having a lower impact on our effective rate due to increased profitability in the current year.
Deferred tax assets and liabilities are recorded based on the difference between the financial statement and tax bases of assets and liabilities at the enacted tax rates. We review our deferred tax assets regularly for recoverability. At June 30, 2024 and 2023, and December 31, 2023, we determined that we did not need a valuation allowance on our gross deferred tax assets. Although realization of the deferred tax assets is not assured, management believes that it is more likely than not the deferred tax assets will be realized based on our expectation that we will be able to fully utilize the deductions that are ultimately recognized for tax purposes. At June 30, 2024 and 2023, and December 31, 2023, the
net deferred tax asset includes a gross deferred tax asset of $453.9 million, $703.7 million, and $427.3 million, respectively, related to unrealized losses on fixed-maturity securities. We believe this deferred tax asset will be realized based on the existence of current temporary differences related to unrealized gains in our equity portfolio, and prior year capital gains.
We had net current income taxes payable of $9.0 million and $311.8 million at June 30, 2024 and December 31, 2023, respectively, which were reported in accounts payable, accrued expenses, and other liabilities, compared to recoverable income taxes of $44.0 million at June 30, 2023, which were reported in other assets on our consolidated balance sheets. The balance may fluctuate between an asset and a liability from period to period due to normal timing differences.
At June 30, 2024 and 2023, and December 31, 2023, we had no reserves for uncertain tax positions.
6. LOSS AND LOSS ADJUSTMENT EXPENSE RESERVES
Activity in the loss and loss adjustment expense reserves is summarized as follows:
June 30,
(millions) 2024 2023
Balance at January 1 $ 34,389.2  $ 30,359.3 
Less reinsurance recoverables on unpaid losses 4,789.0  5,559.2 
Net balance at January 1 29,600.2  24,800.1 
Incurred related to:
Current year 23,629.4  21,683.6 
Prior years (62.5) 1,110.5 
Total incurred 23,566.9  22,794.1 
Paid related to:
Current year 11,470.3  10,789.5 
Prior years 9,606.6  9,115.8 
Total paid 21,076.9  19,905.3 
Net balance at June 30
 32,090.2  27,688.9 
Plus reinsurance recoverables on unpaid losses 4,515.0  5,064.4 
Balance at June 30
 $ 36,605.2  $ 32,753.3 
We experienced favorable reserve development of $62.5 million during the first six months of 2024, compared to unfavorable development of $1,110.5 million for the same period last year, which is reflected as “incurred related to prior years” in the table above.

22


Year-to-date June 30, 2024
•The favorable prior year reserve development included approximately $60 million of favorable development attributable to accident year 2023 and $20 million to accident year 2022; partially offset by unfavorable development attributable to accident years 2021 and prior.
•Our personal auto products incurred about $235 million of favorable loss and loss adjustment expense (LAE) reserve development, with about 60% attributable to the Agency auto business and the balance in the Direct auto business. The favorable development was, in part, due to lower than anticipated frequency in Florida following tort reform that passed in the first quarter 2023 and lower than anticipated property damage severity across the majority of states.
•Our Commercial Lines and Property businesses experienced about $140 million and $30 million, respectively, of unfavorable development, with the Commercial Lines development primarily driven by higher than anticipated severity in our commercial auto business for California and New York.
Year-to-date June 30, 2023
•The unfavorable prior year reserve development included approximately $910 million attributable to accident year 2022, $81 million to accident year 2021, and the remainder to accident years 2020 and prior.
•Our personal auto products incurred about $870 million of unfavorable loss and LAE reserve development, with the Agency and Direct auto businesses each contributing about half. About half of the unfavorable development was attributable to higher than anticipated severity in auto property and physical damage coverages, while the remaining unfavorable development was primarily due to increased loss costs in Florida injury and medical coverages and, to a lesser extent, higher than anticipated late reported injury claims.
•Our Commercial Lines business experienced about $224 million of unfavorable development, primarily due to higher than anticipated severity and frequency of late reported injury claims.
7. SUPPLEMENTAL CASH FLOW INFORMATION
Cash and cash equivalents include bank demand deposits and daily overnight reverse repurchase commitments of funds held in bank demand deposit accounts by certain subsidiaries. The amount of overnight reverse repurchase commitments, which are not considered part of the investment portfolio, held by these subsidiaries at June 30, 2024 and 2023, and December 31, 2023, were $81.3 million, $68.0 million, and $68.2 million, respectively. Restricted cash and restricted cash equivalents include collateral held against unpaid deductibles and cash that is restricted to pay flood claims under the National Flood Insurance Program’s “Write Your Own” program, for which certain subsidiaries are participants.

Non-cash activity included the following in the respective periods:
Six Months Ended June 30,
(millions) 2024 2023
Common share dividends1
 $ 58.6  $ 58.5 
Operating lease liabilities2
 46.9  30.4 
1 Declared but unpaid. See Note 9 – Dividends for further discussion.
2 From obtaining right-of-use assets.
In the respective periods, we paid the following: 
  Six Months Ended June 30,
(millions) 2024 2023
Income taxes1
 $ 1,350.5  $ 358.8 
Interest 138.0  125.6 
Operating lease liabilities 42.7  42.5 
1 The increase in income taxes paid was primarily driven by higher profitability during the first six months of 2024, compared to the same period last year.

23


8. SEGMENT INFORMATION
Our Personal Lines segment writes insurance for personal auto and special lines products (e.g., motorcycles, RVs, watercraft, and snowmobiles). Our Commercial Lines segment writes auto-related liability and physical damage insurance, business-related general liability and property insurance predominately for small businesses, and workers’ compensation insurance primarily for the transportation industry. Our Property segment writes residential property insurance for homeowners, other
property owners, and renters, and umbrella insurance. Our service businesses provide insurance-related services, including serving as an agent for homeowners, general liability, and workers’ compensation insurance, among other products, through programs in our direct Personal Lines and Commercial Lines businesses. All segment revenues are generated from external customers; all intercompany transactions are eliminated in consolidation.
Following are the operating results for the respective periods:
  Three Months Ended June 30, Six Months Ended June 30,
  2024 2023 2024 2023
(millions) Revenues Pretax
Profit (Loss)		 Revenues Pretax
Profit (Loss)		 Revenues Pretax
Profit (Loss)		 Revenues Pretax
Profit (Loss)
Personal Lines
Agency $ 6,213.4  $ 788.5  $ 5,207.2  $ (71.2) $ 12,071.1  $ 1,739.2  $ 10,067.4  $ 91.4 
Direct 7,595.5  782.7  6,180.7  126.5  14,616.0  1,826.3  11,898.1  104.4 
Total Personal Lines1
 13,808.9  1,571.2  11,387.9  55.3  26,687.1  3,565.5  21,965.5  195.8 
Commercial Lines 2,664.5  303.8  2,454.1  87.2  5,221.9  512.8  4,810.2  124.4 
Property 735.9  (487.8) 622.3  (206.8) 1,448.7  (440.9) 1,221.0  (239.5)
Other indemnity2
 0.2  (0.6) 0.1  0  0.4  (0.9) 0.8  (3.4)
Total underwriting operations 17,209.5  1,386.6  14,464.4  (64.3) 33,358.1  3,636.5  27,997.5  77.3 
Fees and other revenues3
 259.8  NA 226.7  NA 496.3  NA 432.9  NA
Service businesses 106.3  (8.0) 81.0  (9.6) 190.5  (15.9) 153.5  (19.4)
Investments4
 558.7  551.4  581.4  575.3  1,331.9  1,318.9  1,072.8  1,061.2 
Interest expense NA (69.6) NA (65.7) NA (139.2) NA (129.0)
Consolidated total $ 18,134.3  $ 1,860.4  $ 15,353.5  $ 435.7  $ 35,376.8  $ 4,800.3  $ 29,656.7  $ 990.1 
NA = Not applicable
1 Personal auto insurance accounted for 95% of the total Personal Lines segment net premiums earned during the three and six months ended June 30, 2024, and 94% for the same periods in 2023; insurance for our special lines products accounted for the balance of the Personal Lines net premiums earned.
2 Includes other underwriting business and run-off operations.
3 Pretax profit (loss) for fees and other revenues is allocated to operating segments based on revenue.
4 Revenues represent recurring investment income and total net realized gains (losses) on securities; pretax profit (loss) is net of investment expenses.
24


Our management uses underwriting margin and combined ratio as primary measures of underwriting profitability. The underwriting margin is the pretax underwriting profit (loss) expressed as a percentage of net premiums earned (i.e., revenues from underwriting operations). Pretax underwriting profit (loss) is calculated as net premiums earned plus fees and other revenues, less: (i) losses and loss adjustment expenses; (ii) policy acquisition costs; and (iii) other underwriting expenses. Combined ratio is the complement of the underwriting margin. Following are the underwriting margins and combined ratios for our underwriting operations for the respective periods:
  Three Months Ended June 30, Six Months Ended June 30,
  2024 2023 2024 2023
  Under-writing
Margin		 Combined
Ratio		 Under-writing
Margin		 Combined
Ratio		 Under-writing
Margin		 Combined
Ratio		 Under-writing
Margin		 Combined
Ratio
Personal Lines
Agency 12.7  % 87.3  (1.4) % 101.4  14.4  % 85.6  0.9  % 99.1 
Direct 10.3  89.7  2.0  98.0  12.5  87.5  0.9  99.1 
Total Personal Lines 11.4  88.6  0.5  99.5  13.4  86.6  0.9  99.1 
Commercial Lines 11.4  88.6  3.6  96.4  9.8  90.2  2.6  97.4 
Property (66.3) 166.3  (33.2) 133.2  (30.4) 130.4  (19.6) 119.6 
Total underwriting operations 8.1  91.9  (0.4) 100.4  10.9  89.1  0.3  99.7 
9. DIVIDENDS
Following is a summary of our common and preferred share dividends that were declared and/or paid during the six months ended June 30, 2024 and 2023:
(millions, except per share amounts) Amount
Declared Payable Per Share
Accrued/Paid1
Common – Annual-Variable Dividends:
December 2023 January 2024 $ 0.75  $ 439.3 
Common – Quarterly Dividends:
May 2024 July 2024 0.10  58.6 
March 2024 April 2024 0.10  58.6 
December 2023 January 2024 0.10  58.6 
May 2023 July 2023 0.10  58.5 
March 2023 April 2023 0.10  58.5 
December 2022 January 2023 0.10  58.5 
Preferred Dividends:
January 20242
 February 2024 15.688377  7.8 
May 2023 June 2023 18.92463  9.5 
December 2022 March 2023 26.875  13.4 
1 The accrual is based on an estimate of shares outstanding as of the record date and recorded as a component of accounts payable, accrued expenses, and other liabilities on our consolidated balance sheets until paid.
2 During the first quarter 2024, we redeemed all of the outstanding Serial Preferred Shares, Series B, at the stated amount of $1,000 per share, for an aggregate payout of $507.8 million, including accrued and unpaid dividends of $7.8 million to, but excluding, February 22, 2024, which was the redemption date.
See Note 14 – Dividends in our 2023 Annual Report to Shareholders for a discussion of the dividend policies related to our common shares and our preferred shares, prior to redemption.
25


10. OTHER COMPREHENSIVE INCOME (LOSS)
The components of other comprehensive income (loss), including reclassification adjustments by income statement line item, were as follows: 
        Components of Changes in
Accumulated Other
Comprehensive Income (after tax)
(millions) Pretax total
accumulated
other
comprehensive
income (loss)		 Total tax
(provision)
benefit		 After tax total
accumulated
other
comprehensive
income (loss)		 Total net unrealized gains (losses) on securities Net unrealized losses on forecasted transactions Foreign
currency
translation
adjustment
Balance at March 31, 2024 $ (2,316.2) $ 492.6  $ (1,823.6) $ (1,808.6) $ (13.9) $ (1.1)
Other comprehensive income (loss) before reclassifications:
Investment securities (85.1) 18.0  (67.1) (67.1) 0  0 
Total other comprehensive income (loss) before reclassifications (85.1) 18.0  (67.1) (67.1) 0  0 
Less: Reclassification adjustment for amounts realized in net income by income statement line item:
Net realized gains (losses) on securities (221.5) 46.7  (174.8) (174.8) 0  0 
Interest expense (0.2) 0.1  (0.1) 0  (0.1) 0 
Total reclassification adjustment for amounts realized in net income (221.7) 46.8  (174.9) (174.8) (0.1) 0 
Total other comprehensive income (loss) 136.6  (28.8) 107.8  107.7  0.1  0 
Balance at June 30, 2024 $ (2,179.6) $ 463.8  $ (1,715.8) $ (1,700.9) $ (13.8) $ (1.1)
Components of Changes in
Accumulated Other
Comprehensive Income (after tax)
(millions) Pretax total
accumulated
other
comprehensive
income (loss)		 Total tax
(provision)
benefit		 After tax total
accumulated
other
comprehensive
income (loss)		 Total net unrealized gains (losses) on securities Net unrealized losses on forecasted transactions Foreign
currency
translation
adjustment
Balance at March 31, 2023 $ (2,793.3) $ 594.6  $ (2,198.7) $ (2,183.1) $ (14.4) $ (1.2)
Other comprehensive income (loss) before reclassifications:
Investment securities (651.5) 136.8  (514.7) (514.7) 0  0 
Foreign currency translation adjustment 0.3  (0.1) 0.2  0  0  0.2 
Total other comprehensive income (loss) before reclassifications (651.2) 136.7  (514.5) (514.7) 0  0.2 
Less: Reclassification adjustment for amounts realized in net income by income statement line item:
Net realized gains (losses) on securities (74.8) 15.7  (59.1) (59.1) 0  0 
Interest expense (0.1) 0  (0.1) 0  (0.1) 0 
Total reclassification adjustment for amounts realized in net income (74.9) 15.7  (59.2) (59.1) (0.1) 0 
Total other comprehensive income (loss) (576.3) 121.0  (455.3) (455.6) 0.1  0.2 
Balance at June 30, 2023 $ (3,369.6) $ 715.6  $ (2,654.0) $ (2,638.7) $ (14.3) $ (1.0)
26


(millions) Pretax total
accumulated
other
comprehensive
income (loss)		 Total tax
(provision)
benefit		 After tax total
accumulated
other
comprehensive
income (loss)		 Total net
unrealized
gains
 (losses)
on securities		 Net unrealized losses on forecasted transactions Foreign
currency
translation
adjustment
Balance at December 31, 2023 $ (2,052.9) $ 437.2  $ (1,615.7) $ (1,600.8) $ (14.0) $ (0.9)
Other comprehensive income (loss) before reclassifications:
Investment securities (498.7) 104.9  (393.8) (393.8) 0  0 
Foreign currency translation adjustment (0.3) 0.1  (0.2) 0  0  (0.2)
Total other comprehensive income (loss) before reclassifications (499.0) 105.0  (394.0) (393.8) 0  (0.2)
Less: Reclassification adjustment for amounts realized in net income by income statement line item:
Net realized gains (losses) on securities (372.0) 78.3  (293.7) (293.7) 0  0 
Interest expense (0.3) 0.1  (0.2) 0  (0.2) 0 
Total reclassification adjustment for amounts realized in net income (372.3) 78.4  (293.9) (293.7) (0.2) 0 
Total other comprehensive income (loss) (126.7) 26.6  (100.1) (100.1) 0.2  (0.2)
Balance at June 30, 2024 $ (2,179.6) $ 463.8  $ (1,715.8) $ (1,700.9) $ (13.8) $ (1.1)
Components of Changes in
Accumulated Other
Comprehensive Income (after tax)
(millions) Pretax total
accumulated
other
comprehensive
income (loss)		 Total tax
(provision)
benefit		 After tax total
accumulated
other
comprehensive
income (loss)		 Total net unrealized gains (losses) on securities Net unrealized losses on forecasted transactions Foreign
currency
translation
adjustment
Balance at December 31, 2022 $ (3,556.9) $ 754.9  $ (2,802.0) $ (2,786.3) $ (14.5) $ (1.2)
Other comprehensive income (loss) before reclassifications:
Investment securities 54.1  (11.4) 42.7  42.7  0  0 
Foreign currency translation adjustment 0.3  (0.1) 0.2  0  0  0.2 
Total other comprehensive income (loss) before reclassifications 54.4  (11.5) 42.9  42.7  0  0.2 
Less: Reclassification adjustment for amounts realized in net income by income statement line item:
Net realized gains (losses) on securities (132.7) 27.8  (104.9) (104.9) 0  0 
Interest expense (0.2) 0  (0.2) 0  (0.2) 0 
Total reclassification adjustment for amounts realized in net income (132.9) 27.8  (105.1) (104.9) (0.2) 0 
Total other comprehensive income (loss) 187.3  (39.3) 148.0  147.6  0.2  0.2 
Balance at June 30, 2023 $ (3,369.6) $ 715.6  $ (2,654.0) $ (2,638.7) $ (14.3) $ (1.0)
In an effort to manage interest rate risk, we entered into forecasted transactions on certain of Progressive’s debt issuances. We expect to reclassify $0.6 million (pretax) into interest expense during the next 12 months, related to net unrealized losses on these forecasted transactions (see Note 4 – Debt in our 2023 Annual Report to Shareholders for further discussion).
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11. LITIGATION
The Progressive Corporation and/or its insurance subsidiaries are named as defendants in various lawsuits arising out of claims made under insurance policies written by our insurance subsidiaries in the ordinary course of business. We consider all legal actions relating to such claims in establishing our loss and loss adjustment expense reserves.
In addition, The Progressive Corporation and/or its insurance subsidiaries are named as defendants in a number of class action or individual lawsuits that challenge certain of the operations of the subsidiaries. The nature and volume of litigation pending against The Progressive Corporation and/or its insurance subsidiaries is similar to that which was disclosed in Note 12 – Litigation in our 2023 Annual Report to Shareholders.
As of June 30, 2024, lawsuits have been certified or conditionally certified as class/collective actions in cases alleging: we improperly value total loss claims in Alabama, Colorado, Georgia, Indiana, New York, Pennsylvania, and South Carolina; we improperly fail to pay fees and taxes associated with total losses in Michigan and New York; we improperly calculate basic economic loss as it relates to wage loss coverage in New York; we improperly fail to timely process and pay personal injury protection claims in Texas; we improperly reduce or deny first-party medical benefits in Arkansas; and that certain of our compensation practices are improper. Other insurance companies face many of these same issues.
We plan to contest the pending lawsuits vigorously, but may pursue settlement negotiations in some cases, as we deem appropriate. Although outcomes of pending cases are uncertain until final disposition, we establish accruals for these lawsuits when it is probable that a loss has been or will be incurred and we can reasonably estimate potential loss exposure, which may include a range of loss. As to lawsuits for which the loss is considered neither probable nor estimable, or is considered probable but not estimable, we do not establish an accrual. Nevertheless, we continue to evaluate pending litigation to determine if any losses not deemed probable and estimable become so, at which point we would establish an accrual at either our best estimate of the loss or the lower end of the range of loss.
Lawsuits arising from insurance policies and operations, including but not limited to allegations involving claims adjustment and vehicle valuation, may be filed contemporaneously in multiple states. As of June 30, 2024, we are named as defendants in class action lawsuits pending in multiple states alleging that we improperly value total loss vehicle physical damage claims through the application of a negotiation adjustment in calculating such valuations, which includes seven states in which classes have been certified, as noted above, and lawsuits styled as putative class actions pending in additional states. These lawsuits, which were filed at different times by different plaintiffs, feature certain similar claims and also include different allegations and are subject to various state laws. While we believe we have meritorious defenses and we are vigorously contesting these lawsuits, an unfavorable result in, or a settlement of, a significant number of these lawsuits could, in aggregation, have a material adverse effect on our financial condition, cash flows, and/or results of operations. Based on information known at June 30, 2024, and except as to any settlements and accruals as described below, we determined that losses from these lawsuits are reasonably possible but neither probable nor reasonably estimable.
With respect to our pending lawsuits that are not related to claims under insurance policies, the accruals that we have established were not material at June 30, 2024 and 2023, or December 31, 2023, and there were no material settlements during 2023 or the first six months of 2024. For most of these lawsuits, we do not consider any losses to be both probable and estimable, and we are unable to estimate a meaningful range of loss, if any, at this time, due to the factors discussed in Note 12 – Litigation in our 2023 Annual Report to Shareholders. In the event that any one or more of these lawsuits results in a substantial judgment against us, or settlement by us, or if our accruals (if any) prove to be inadequate, the resulting liability could have a material adverse effect on our consolidated financial condition, cash flows, and/or results of operations. For a further discussion on our pending litigation and related reserving policies, see Note 12 – Litigation in our 2023 Annual Report to Shareholders.
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ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS.
I. OVERVIEW
During the second quarter 2024, The Progressive Corporation’s insurance subsidiaries recognized strong growth in both premiums and policies in force, compared to the same period last year, and generated an underwriting profit 4.1 points better than our 4% companywide calendar-year underwriting profit goal.
Net premiums written and earned increased 22% and 19%, respectively, during the second quarter 2024 compared to the same period last year, with all operating segments contributing to the growth. For the quarter, we generated $17.9 billion of net premiums written, which was an increase of $3.2 billion, compared to the second quarter 2023.
On a companywide basis, we ended the quarter with 32.3 million policies in force, which was 9% greater than the same period last year. During the first six months of 2024, we added 2.6 million policies in force companywide, with our personal auto products representing 2.0 million of the increase. Personal auto new business applications were up significantly from the second quarter last year, reflecting our continued efforts to focus on driving growth. During the quarter we increased our advertising spend, continued to unwind non-rate restrictions we put in place throughout 2023 to manage profitability, and worked closely with our independent agents to get back into their quote flows. We also focused on delivering competitive rates to consumers and had eight personal auto states with small rate decreases during the second quarter.
Profitability for the quarter was strong with our companywide combined ratio for the second quarter 2024 of 91.9, which was 8.5 points better than the second quarter last year. Our Personal and Commercial Lines businesses both generated an 88.6 combined ratio for the quarter, while the Property business generated an underwriting loss with a combined ratio of 166.3 that included catastrophe losses of 75.6 points.
Several factors contributed to the significant year-over-year improvement in our underwriting profit. The average earned premium per policy on our vehicle businesses were higher than the prior year second quarter, primarily due to the rate increases we took, during 2023, to meet our companywide profitability target.
In addition to rate increases, on a year-over-year basis for the second quarter, our incurred personal auto accident frequency decreased 8% and severity was relatively flat, which is an indication that severity trends are stabilizing. Also contributing to the profitability improvement was favorable prior accident years reserve development of 0.3 points in the second quarter 2024, compared to unfavorable development in the second quarter last year of 3.4 points.
Partially offsetting the favorable impact to profitability from the improved loss ratios, was an increase in our expense ratio of 2.5 points over the second quarter 2023. On a quarter-over-prior-year quarter basis, during the second quarter 2024, our advertising spend increased nearly 150%, which brought our year-to-date advertising costs to $1.6 billion, as we focused on maximizing growth. We will continue this focus as long as we remain on track to achieve our target profitability and generate sales at a cost below the maximum amount we are willing to spend to acquire a new customer.
The year-over-year increase in underwriting profitability was the primary contributor to the $1.1 billion increase in net income and the $1.7 billion increase in comprehensive income for the second quarter 2024. During the quarter, recurring investment income increased 51%, primarily due to investing new cash from operations and proceeds from maturing bonds in higher coupon rate securities. However, in the second quarter 2024, the portfolio recognized net realized losses on securities, compared to net realized gains in the same period last year, which more than offset the increase in the recurring investment income generated during the quarter.
In addition to the increases in net income, the increase in comprehensive income also reflected the decrease in the net unrealized losses on our fixed-maturity securities during the second quarter 2024, compared to the increase in unrealized losses during the second quarter last year. The change in the unrealized losses during both periods were primarily driven by the then-current economic environment.
Total capital (debt plus shareholders’ equity) at June 30, 2024, was $30.2 billion, which was up $3.0 billion from year-end 2023. During the first half of 2024, we earned $3.7 billion of comprehensive income, which was in part offset by the $0.5 billion redemption of all of our outstanding Serial Preferred Shares, Series B, during the first quarter, as discussed in further detail in Financial Condition below.
A. Insurance Operations
During the second quarter 2024, our Personal Lines and Commercial Lines businesses each generated an underwriting profit margin of 11.4%. Our Property operating segment recognized a 66.3% underwriting loss margin during the quarter, which included 75.6 points due to the significant losses incurred from catastrophic weather events.
Personal Lines is comprised of both our personal auto and special lines products, with the latter typically having higher losses during the warmer weather months, due to the seasonal nature of these products (e.g., motorcycles, boats, and RVs).
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The special lines profitability had minimal impact to our total Personal Lines combined ratio during the second quarter 2024.
During the quarter, our vehicle businesses benefited from higher average earned premium per policy and lower incurred loss frequency trends, with Personal Lines also benefiting from lower incurred severity trends and favorable prior accident years reserve development.
As a result of the rate actions we took during 2023 to help achieve our target profit margin, we currently believe that, in most states, we are adequately priced in our personal auto and core commercial auto (which exclude our transportation network company (TNC) business, business owners’ policy (BOP), and Progressive Fleet & Specialty (previously referred to as Protective Insurance)) products. We have taken, and when necessary will continue to take, rate increases in our TNC business to address profitability issues. In our Property business, during the second quarter 2024, we increased rates about 4% countrywide, in the aggregate, which follows an increase of about 6% in the first quarter 2024 and an aggregate increase of about 17% on a trailing 12-month basis.
We will continue to monitor the factors that could impact our loss costs for both our vehicle and Property businesses, which may include new and used car prices, miles driven, driving patterns, loss severity, weather events, building materials, construction costs, inflation, and other components, on a state-by-state basis. We currently anticipate that aggregate vehicle rate changes throughout 2024 will be of lesser magnitude than those taken in each of the prior two years, but we will continue to evaluate our rate need and adjust rates as we deem necessary.
Throughout the second quarter 2024, we continued to lift the non-rate actions implemented last year in our vehicle businesses, in all but a few states, as our focus shifted from achieving our target profit margin to driving growth, delivering competitive rates to consumers, and providing an exceptional customer experience to our policyholders.
For the second quarter 2024, net premiums written grew 22%, compared to the second quarter last year, with all segments showing strong growth. Personal Lines net premiums written grew 26%, with the Agency and Direct distribution channels growing 22% and 29%, respectively. Commercial Lines net premiums written grew 6% and Property grew 11%. Changes in net premiums written are a function of new business applications (i.e., policies sold), business mix, premium per policy, and retention.
In the second quarter 2024, we experienced a significant increase in Personal Lines new business applications, primarily reflecting increased advertising spend, the reversal of the non-rate restrictions, and our efforts to get back into the independent agents’ quote flows. New personal auto applications increased 34% for the second
quarter 2024, compared to an increase of 37% in the second quarter last year and a decrease of 9% in the first quarter 2024.
New applications in our core commercial auto business increased 7% during the second quarter 2024, compared to the same period last year. Excluding the impact of the for-hire transportation business market target (BMT), which had a year-over-year decrease in new applications, our core commercial auto new application growth would have been 13% during the second quarter 2024. The for-hire transportation BMT continues to be adversely impacted by challenging freight market conditions that have caused a decline in the active number of motor carriers in this BMT.
New applications in the Property business were up 35% over the second quarter last year, driven by significant growth in our renters policies. In addition, we continued to focus on growing new business in less volatile weather states and home and auto bundles, as well as lower-risk properties, such as new construction or homes with newer roofs, in regions where our appetite to write new business is limited. Compared to the end of the second quarter last year, policies in force grew about 20% in the less volatile weather states and decreased about 6% in the coastal and hail-prone states.
During the second quarter 2024, on a year-over-year basis, average written premium per policy grew 11% in personal auto and 8% in core commercial auto, and was down 4% in Property. The growth in personal auto and commercial auto primarily reflected rate increases taken throughout 2023, that continued to be earned through the second quarter 2024. The rate increases taken in commercial auto were, in part, offset by a shift in the mix of business, primarily driven by decreased demand in our for-hire transportation BMT. The decrease in Property average written premium per policy reflected a shift in the mix of business as we continued to focus on growing in less volatile weather states. We are also seeing a mix shift towards more renters policies which have lower average written premiums. These mix shifts were partially offset by rate increases taken over the last 12 months and higher premium coverages reflecting increased property values. Given that our commercial auto and Property policies are predominately written for 12-month terms, rate actions take longer to earn in for these products.
We believe a key element in improving the accuracy of our rating is Snapshot®, our usage-based insurance offering. During the second quarter 2024, the adoption rates for consumers enrolling in the program decreased about 15% in Agency auto and increased about 5% in Direct auto, compared to the second quarter 2023. The decrease in the Agency auto adoption rate primarily reflected a shift in the mix of agencies through which we wrote new business during the second quarter 2024, as a result of the rate and non-rate actions implemented after the first quarter 2023. As we continue to relax restrictions on new business and get back into the independent agents’ quote flows, we expect the mix of agencies where we write new business will begin to shift in the direction of the agency mix that was in place prior to the implementation of those restrictions.
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Snapshot is available in all states, other than California, and our latest segmentation model was available in states that represented about 70% of our countrywide personal auto premium at June 30, 2024. We continue to invest in our mobile application, with mobile devices being chosen for Snapshot monitoring for the majority of new enrollments.
We realize that to grow policies in force, it is critical that we retain our customers for longer periods. Consequently, increasing retention continues to be one of our most important priorities. Our efforts to increase our share of Progressive auto and home bundled households (i.e., Robinsons) remains a key initiative and we plan to continue to make investments to improve the customer experience in order to support that goal. Policy life expectancy, which is our actuarial estimate of the average length of time that a policy will remain in force before cancellation or lapse in coverage, is our primary measure of customer retention in our Personal Lines, Commercial Lines, and Property businesses.
We evaluate total personal auto retention using a trailing 12-month and a trailing 3-month policy life expectancy. Although the latter can reflect more volatility and is more sensitive to seasonality, this measure is more responsive to current experience and may be an indicator for the future trend of our 12-month measure. As of the end of the second quarter 2024, our trailing 12-month total personal auto policy life expectancy increased 9%, compared to last year. The Agency and Direct channels trailing 12-month measure was up 18% and 2%, respectively. As of the end of the second quarter 2024, we saw improvement in our trailing 12-month policy life expectancy on a year-over-year basis for each of the last trailing 12 months. We believe the 12-month measure was positively impacted by a shift in the mix of business, in addition to our competitiveness in the marketplace throughout 2023, following the rate increases that we took in 2022 ahead of many of our competitors. However, our total personal auto trailing 3-month policy life expectancy was down 5% at the end of the second quarter 2024, due to rate and non-rate actions put in place throughout 2023, compared to the 40% increase experienced in the same period last year, which we believe reflected our competitiveness in the marketplace in the prior year. Our trailing 3-month policy life expectancy was flat compared to the first quarter 2024.
At the end of the second quarter 2024, our trailing 12-month policy life expectancy increased 3% in special lines, 5% in Property, and decreased 19% in Commercial Lines, compared to the same period last year. The decrease in Commercial Lines policy life expectancy in all BMTs, reflected rate and non-rate actions taken in 2023 to achieve our target profitability, as well as the continued decrease in demand in the for-hire transportation BMT.
B. Investments
The fair value of our investment portfolio was $72.4 billion at June 30, 2024, compared to $66.0 billion at December 31, 2023. The increase from year-end 2023 primarily reflected cash flows from operations, in part offset by the redemption of all of our outstanding Serial Preferred Shares, Series B, and the payment of our annual variable common share dividends.
Our asset allocation strategy is to maintain 0%-25% of our portfolio in Group I securities, with the balance (75%-100%) of our portfolio in Group II securities (the securities allocated to Group I and II are defined below under Results of Operations – Investments). At both June 30, 2024 and December 31, 2023, 7% of our portfolio was allocated to Group I securities with the remainder to Group II securities.
Our recurring investment income generated a pretax book yield of 3.9% for the second quarter 2024, compared to 3.1% for the same period in 2023. The increase from prior year primarily reflected investing new cash from operations, and proceeds from maturing bonds, in higher coupon rate securities. Our investment portfolio produced a fully taxable equivalent (FTE) total return of 0.9% and 0% for the second quarter 2024 and 2023, respectively. Our fixed-income and common stock portfolios had FTE total returns of 0.8% and 3.6%, respectively, for the second quarter 2024, compared to (0.4)% and 9.0%, respectively, last year. The increase in the fixed-income portfolio FTE total return, compared to last year, primarily reflected movements in Treasury yields year-over-year. The decrease in the common stock portfolio total return reflected general market conditions in the respective periods.
At June 30, 2024, the fixed-income portfolio had a weighted average credit quality of AA- and a duration of 3.2 years, compared to AA and 2.9 years at June 30, 2023 and AA- and 3.0 years at December 31, 2023. Our decrease in weighted average credit quality compared to June 30, 2023, was mainly due to a second major credit rating agency downgrading U.S. Treasury debt to AA+ from AAA during the third quarter 2023, which led us to lower our U.S. Treasury positions to AA+. During 2024, our duration was increased to take advantage of higher yields in the market.
At June 30, 2024, we continued to maintain a relatively conservative investment portfolio with a greater allocation to cash and treasuries. We believe that this portfolio allocation, coupled with a lack of maturities of our outstanding debt until 2027, positions us well to benefit from a higher interest rate environment. We also believe that we are in a very strong position to face the current dynamic operating and investment marketplaces as we move into the third quarter of 2024.
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II. FINANCIAL CONDITION
A. Liquidity and Capital Resources
Progressive’s insurance operations create liquidity by collecting and investing premiums from new and renewal business in advance of paying claims. As primarily an auto insurer, our claims liabilities generally have a short-term duration.
Operations generated positive cash flows of $7.5 billion and $4.8 billion for the six months ended June 30, 2024 and 2023, respectively. The increase in operating cash flow for the first six months of 2024, compared to 2023, was primarily driven by the growth in profit from our underwriting operations. We believe cash flows will remain positive in the reasonably foreseeable future and do not expect we will have a need to raise capital to support our operations in that timeframe, although changes in market or regulatory conditions affecting the insurance industry, or other unforeseen events, may necessitate otherwise.
As of June 30, 2024, we held $41.6 billion in short-term investments and U.S. Treasury securities, which represented nearly 60% of our total portfolio. Based on our portfolio allocation and investment strategies, we believe that we have sufficient readily available marketable securities to cover our claims payments and short-term obligations in the event our cash flows from operations were to be negative. See Item 1A, Risk Factors in our Form 10-K filed with the U.S. Securities and Exchange Commission for the year ended December 31, 2023, for a discussion of certain matters that may affect our portfolio and capital position.
Our total capital (debt plus shareholders’ equity) was $30.2 billion, based on book value, at June 30, 2024, compared to $23.6 billion at June 30, 2023, and $27.2 billion at December 31, 2023. The increase from December primarily reflected the comprehensive income recognized during the first six months of 2024, mainly driven by our underwriting profitability, partially offset by the redemption of all of the outstanding Serial Preferred Shares, Series B. During the first quarter 2024, we redeemed all of the outstanding Serial Preferred Shares, Series B, at the stated amount of $1,000 per share, for an aggregate payout of $507.8 million, including accrued and unpaid dividends to, but excluding February 22, 2024, which was the redemption date. Our debt-to-total capital ratio was 22.8% at June 30, 2024, 29.2% at June 30, 2023, and 25.4% at December 31, 2023.
Our financial policies include a goal of maintaining debt below 30% of total capital at book value. While we are comfortably below that target at June 30, 2024, we recognize that various factors, including rising interest rates, widening credit spreads, declines in the equity markets, or erosion in operating results, may result in that ratio exceeding 30% at times. In such a situation, we may choose to remain above 30% for some time, dependent
upon market conditions and the capital needs of our operating businesses. We will continue to monitor this ratio, market conditions, and our capital needs going forward.
None of the covenants on our outstanding debt securities include rating or credit triggers that would require an adjustment of interest rates or an acceleration of principal payments in the event that our debt securities are downgraded by a rating agency. In April 2024, we renewed the unsecured discretionary line of credit (the Line of Credit) with PNC Bank, National Association, in the maximum principal amount of $300 million. We did not engage in short-term borrowings, including any borrowings under our Line of Credit, to fund our operations or for liquidity purposes during the reported periods.
During the first six months of 2024, we returned capital to shareholders primarily through common share dividends and common share repurchases. Our Board of Directors declared a $0.10 per common share dividend in both the first and second quarters of 2024. These dividends, which were each $58.6 million in the aggregate, were paid in April 2024 and July 2024. In January 2024, we also paid common share dividends declared in the fourth quarter 2023, in the aggregate amount of $497.9 million, or $0.85 per share (see Note 9 – Dividends for further discussion).
Consistent with our financial policies, we repurchase common shares to neutralize dilution from equity-based compensation granted during the year and opportunistically when we believe our shares are trading below our determination of long-term fair value. During the first six months of 2024, we repurchased 0.3 million common shares, at a total cost of $48.0 million, including 0.1 million shares in the second quarter 2024, both in the open market and to satisfy tax withholding obligations in connection with the vesting of equity awards under our equity compensation plans. We will continue to make decisions on returning capital to shareholders based on the strength of our overall capital position, the capital strength of our subsidiaries, and potential capital needs to expand our business operations.
At June 30, 2024, we had $4.1 billion in a consolidated, non-insurance subsidiary of the holding company that can be used to fund corporate obligations and provide additional capital to the insurance subsidiaries to fund potential future growth. As of June 30, 2024, our estimated consolidated statutory surplus was $24.8 billion.
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During the first six months of 2024, our contractual obligations and critical accounting policies have not changed materially from those discussed in our 2023 Annual Report to Shareholders. During the second quarter 2024, we increased our noncancellable purchase obligation commitments for reinsurance contracts by $352.0 million, primarily related to the renewal of our catastrophe excess of loss per occurrence reinsurance program, bringing our total commitments related to reinsurance contracts to $384.1 million at June 30, 2024. There have not been any other material changes in off-balance-sheet leverage, which includes purchase obligations, from those discussed in our 2023 Annual Report to Shareholders.
We seek to deploy capital in a prudent manner and use multiple data sources and modeling tools to estimate the frequency, severity, and correlation of identified exposures, including, but not limited to, catastrophic and other insured losses, natural disasters, and other significant business interruptions, to estimate our potential capital needs.
Based upon our capital planning and forecasting efforts, we believe we have sufficient capital resources and cash flows from operations to support our current business, scheduled principal and interest payments on our debt, anticipated quarterly dividends on our common shares, our contractual obligations, and other expected capital requirements for the foreseeable future.
Nevertheless, we may decide to raise additional capital to take advantage of attractive terms in the market and provide additional financial flexibility. We currently have an effective shelf registration with the U.S. Securities and Exchange Commission so that we may periodically offer and sell an indeterminate aggregate amount of senior or subordinated debt securities, preferred stock, depository shares, common stock, purchase contracts, warrants, and units. The shelf registration enables us to raise funds from the offering of any securities covered by the shelf registration as well as any combination thereof, subject to market conditions.
III. RESULTS OF OPERATIONS – UNDERWRITING
A. Segment Overview
We report our underwriting operations in three segments: Personal Lines, Commercial Lines, and Property. As a component of our Personal Lines segment, we report our Agency and Direct business results to provide further understanding of our products by distribution channel.
The following table shows the composition of our companywide net premiums written, by segment, for the respective periods:
Three Months Ended June 30, Six Months Ended June 30,
2024 2023 2024 2023
Personal Lines
Agency 37  % 38  % 36  % 36  %
Direct 44  41  43  41 
Total Personal Lines1
 81  79  79  77 
Commercial Lines 14  16  17  19 
Property 5  5  4  4 
Total underwriting operations 100  % 100  % 100  % 100  %
1 Personal auto products accounted for 92% of the total Personal Lines segment net premiums written during the three months ended June 30, 2024 and 2023, and 94% and 93% during the six months ended June 30, 2024 and 2023, respectively; our special lines products accounted for the balance.

Our Personal Lines business writes insurance for personal autos and special lines products (e.g., motorcycles, RVs, watercraft, and snowmobiles). Within Personal Lines, we often refer to our four consumer segments:
•Sam - inconsistently insured;
•Diane - consistently insured and maybe a renter;
•Wrights - homeowners who do not bundle auto and home; and
•Robinsons - homeowners who bundle auto and home.
While our personal auto policies primarily have 6-month terms, we write 12-month auto policies in our Platinum agencies to promote bundled auto and home growth. At June 30, 2024 and 2023, 13% and 14%, respectively, of our Agency auto policies in force were 12-month policies. To the extent our Agency application mix of annual policies grows, the shift in policy term could increase our written premium mix in the Agency channel as 12-month policies have about twice the amount of net premiums written compared to 6-month policies. Our special lines products are written for 12-month terms.
Our Commercial Lines business writes auto-related liability and physical damage insurance, business-related general liability and property insurance predominately for small businesses, and workers’ compensation insurance primarily for the transportation industry. Our Commercial Lines business operates in the following five traditional business market targets (BMT):
•business auto;
•for-hire transportation;
•contractor;
•for-hire specialty; and
•tow.
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Within Commercial Lines, we refer to these BMTs as our core commercial auto business. In addition to the core commercial auto business, Commercial Lines writes TNC, Progressive Fleet & Specialty (formerly referred to as Protective Insurance), and BOP products.
At June 30, 2024, about 90% of Commercial Lines policies in force had 12-month terms. The majority of our Commercial Lines business is written through the independent agency channel although we continue to focus on growing our direct business. To serve our direct channel customers, we continue to expand our product offerings, including adding states where we offer our BOP product, as well as adding these product offerings to our digital
platform that serves direct small business consumers (BusinessQuote Explorer®). Our core commercial auto business written through the direct channel represented 11% and 10% of our total core commercial auto premiums written for the six months ended June 30, 2024 and 2023, respectively.
Our Property business writes residential property insurance for homeowners, other property owners, and renters, and umbrella insurance. Just over three-fourths of our Property business is generated through the independent agency channel with the balance in the direct channel. All of our Property policies have 12-month terms.
B. Profitability
Profitability for our underwriting operations is defined by pretax underwriting profit or loss, which is calculated as net premiums earned plus fees and other revenues less losses and loss adjustment expenses, policy acquisition costs, and other underwriting expenses. We also use underwriting margin, which is underwriting profit or loss expressed as a percentage of net premiums earned, to analyze our results. For the respective periods, our underwriting profitability results were as follows:
  Three Months Ended June 30, Six Months Ended June 30,
  2024 2023 2024 2023
  Underwriting
Profit (Loss)		 Underwriting
Profit (Loss)		 Underwriting
Profit (Loss)		 Underwriting
Profit (Loss)
($ in millions) $ Margin $ Margin $ Margin $ Margin
Personal Lines
Agency $ 788.5  12.7  % $ (71.2) (1.4) % $ 1,739.2  14.4  % $ 91.4  0.9  %
Direct 782.7  10.3  126.5  2.0  1,826.3  12.5  104.4  0.9 
Total Personal Lines 1,571.2  11.4  55.3  0.5  3,565.5  13.4  195.8  0.9 
Commercial Lines 303.8  11.4  87.2  3.6  512.8  9.8  124.4  2.6 
Property (487.8) (66.3) (206.8) (33.2) (440.9) (30.4) (239.5) (19.6)
Other indemnity1
 (0.6) NM 0  NM (0.9) NM (3.4) NM
Total underwriting operations $ 1,386.6  8.1  % $ (64.3) (0.4) % $ 3,636.5  10.9  % $ 77.3  0.3  %
1 Underwriting margins for our other indemnity businesses are not meaningful (NM) due to the low level of premiums earned by, and the variability of loss costs in, such businesses.
Several factors contributed to the significant increase in underwriting profit for the three and six months ended
June 30, 2024, compared to the same periods in 2023. As a result of the rate increases we took throughout 2023, our personal and core commercial auto average written premium per policy were up 11% and 8%, respectively, for the second quarter 2024, and up 12% and 9% for the first half of 2024.
Also, on a year-over-year basis for the second quarter and first six months of 2024, our incurred personal auto accident frequency was down 8%, compared to the same periods last year when our frequency trend was relatively flat. Severity was relatively flat for the second quarter and first six months of 2024, compared to the prior year periods when personal auto incurred severity was up 12% and 11%, respectively. With personal auto severity trends stabilizing, our loss costs have been less volatile.
In addition, we experienced favorable prior accident year reserve development year-to-date in 2024, compared to unfavorable prior year development for the same period last year. During the second quarter and first six months of 2024, we recognized 0.3 points and 0.2 points, respectively, of favorable prior accident years development, compared to unfavorable development of 3.4 points and 4.0 points during the same periods last year.
Partially offsetting the factors that favorably impacted our underwriting results for the second quarter 2024, was an increase in our companywide expense ratio of 2.5 points, compared to the same period last year, due in large part to a 147% increase in advertising spend during the quarter. We increased our media spend to maximize growth and will continue to do so as long as we remain on track to achieve our target profitability.
See the Losses and Loss Adjustment Expenses (LAE) section below for further discussion of our frequency and severity trends, reserve development, and catastrophe losses incurred during the periods.
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Further underwriting results for our Personal Lines business, including results by distribution channel, the Commercial Lines business, the Property business, and our underwriting operations in total, were as follows:
  Three Months Ended June 30, Six Months Ended June 30,
Underwriting Performance1
 2024 2023 Change 2024 2023 Change
Personal Lines – Agency
Loss & loss adjustment expense ratio 69.2  83.5  (14.3) 67.6  80.8  (13.2)
Underwriting expense ratio 18.1  17.9  0.2  18.0  18.3  (0.3)
Combined ratio 87.3  101.4  (14.1) 85.6  99.1  (13.5)
Personal Lines – Direct
Loss & loss adjustment expense ratio 71.0  84.9  (13.9) 69.5  82.4  (12.9)
Underwriting expense ratio 18.7  13.1  5.6  18.0  16.7  1.3 
Combined ratio 89.7  98.0  (8.3) 87.5  99.1  (11.6)
Total Personal Lines
Loss & loss adjustment expense ratio 70.2  84.2  (14.0) 68.6  81.7  (13.1)
Underwriting expense ratio 18.4  15.3  3.1  18.0  17.4  0.6 
Combined ratio 88.6  99.5  (10.9) 86.6  99.1  (12.5)
Commercial Lines
Loss & loss adjustment expense ratio 69.6  77.2  (7.6) 71.0  76.8  (5.8)
Underwriting expense ratio 19.0  19.2  (0.2) 19.2  20.6  (1.4)
Combined ratio 88.6  96.4  (7.8) 90.2  97.4  (7.2)
Property
Loss & loss adjustment expense ratio 137.4  105.6  31.8  101.6  90.8  10.8 
Underwriting expense ratio 28.9  27.6  1.3  28.8  28.8  0 
Combined ratio 166.3  133.2  33.1  130.4  119.6  10.8 
Total Underwriting Operations
Loss & loss adjustment expense ratio 72.9  83.9  (11.0) 70.4  81.2  (10.8)
Underwriting expense ratio 19.0  16.5  2.5  18.7  18.5  0.2 
Combined ratio 91.9  100.4  (8.5) 89.1  99.7  (10.6)
Accident year – Loss & loss adjustment expense ratio2
 73.2  80.5  (7.3) 70.6  77.2  (6.6)
1 Ratios are expressed as a percentage of net premiums earned. Fees and other revenues are netted against either loss adjustment expenses or underwriting expenses in the ratio calculations, based on the underlying activity that generated the revenue.
2 The accident year ratios include only the losses that occurred during the period noted. As a result, accident period results will change over time, either favorably or unfavorably, as we revise our estimates of loss costs when payments are made or reserves for that accident period are reviewed.

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Losses and Loss Adjustment Expenses (LAE)
  Three Months Ended June 30, Six Months Ended June 30,
(millions) 2024 2023 2024 2023
Change in net loss and LAE reserves $ 1,911.1  $ 1,963.6  $ 2,490.0  $ 2,888.8 
Paid losses and LAE 10,684.2  10,206.5  21,076.9  19,905.3 
Total incurred losses and LAE $ 12,595.3  $ 12,170.1  $ 23,566.9  $ 22,794.1 
Claims costs, our most significant expense, represent payments made and estimated future payments to be made, to or on behalf of our policyholders, including expenses needed to adjust or settle claims. Claims costs are a function of loss severity and frequency and, for our vehicle businesses, are influenced by inflation and driving patterns, among other factors, some of which are discussed below. In our Property business, severity is primarily a function of construction costs and the age and complexity of the structure, among other factors. Accordingly, anticipated changes in these factors are taken into account when we establish premium rates and loss reserves. Loss reserves are estimates of future costs and our reserves are adjusted as underlying assumptions change and information develops.
Our total loss and LAE ratio decreased 11.0 points for the second quarter 2024, compared to the same period last year, and 10.8 points on a year-to-date basis, primarily due to a decrease in loss frequency, relatively flat personal auto severity, higher vehicle premium per policy, and favorable prior accident years reserve development in 2024, compared to unfavorable development in the first half of last year. On an accident year basis, our loss and LAE ratio was 7.3 points and 6.6 points lower for the three and six months ended June 30, 2024, respectively, compared to the same periods last year.
The following table shows our consolidated catastrophe losses and related combined ratio point impact, excluding loss adjustment expenses, incurred during the periods:
  Three Months Ended June 30, Six Months Ended June 30,
  2024 2023 2024 2023
($ in millions) $
Point1
 $
Point1
 $
Point1
 $
Point1
Personal Lines $ 686.8  5.0  $ 590.7  5.2  $ 887.0  3.3  $ 682.8  3.1 
Commercial Lines 25.9  1.0  18.9  0.8  34.8  0.7  22.4  0.5 
Property 556.6  75.6  415.0  66.7  694.0  47.9  560.3  45.9 
Total net catastrophe losses incurred $ 1,269.3  7.4  $ 1,024.6  7.1  $ 1,615.8  4.8  $ 1,265.5  4.5 
1 Represents catastrophe losses incurred during the period, including the impact of reinsurance, as a percent of net premiums earned for each segment.
In the second quarter 2024, our catastrophe losses reflected severe weather events throughout the United States, with nearly 40% of the storm losses in Texas. Weather events in Florida, Colorado, Missouri, and Nebraska contributed about another 30% to the total catastrophe losses for the quarter. We have responded, and plan to continue to respond, promptly to catastrophic events when they occur in order to provide high-quality claims service to our customers.
Changes in our estimate of our ultimate losses on catastrophes currently reserved, along with potential future catastrophes, could have a material impact on our financial condition, cash flows, or results of operations. We reinsure various risks including, but not limited to, catastrophic losses. We do not have catastrophe-specific reinsurance for our Personal Lines or commercial auto businesses, but we reinsure portions of our Property business. The Property business reinsurance programs include catastrophe per occurrence excess of loss contracts and aggregate excess of loss contracts. We also purchase excess of loss reinsurance on our workers’ compensation insurance and our higher-
limit commercial auto liability product offered by our Progressive Fleet & Specialty business.
We evaluate our reinsurance programs during the renewal process, if not more frequently, to ensure our programs continue to effectively address the company’s risk tolerance. During the second quarter 2024, we entered into new reinsurance contracts under our per occurrence excess of loss program for our Property business. The reinsurance program has a retention threshold for losses and allocated loss adjustment expenses (ALAE) from a single catastrophic event of $200 million. In general, our program includes coverage for $2.0 billion in losses and ALAE with additional substantial coverage for a second or third hurricane. When including the Florida Hurricane Catastrophe Fund that is specific to Florida, this coverage reaches an estimated $2.3 billion.
For 2024, we also entered into a new catastrophe aggregate excess of loss reinsurance contract that has multiple layers of coverage, with the first retention layer threshold ranging from $450 million to $475 million, excluding named tropical storms and hurricanes, and the second retention layer threshold of $525 million, including named tropical storms and hurricanes.
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The first and second layers provide coverage up to $85 million and $100 million, respectively.
As of the end of the second quarter 2024, we estimate that, based on the particular contract, we were about $3 million to $40 million below the annual retention thresholds under the first coverage layer of our 2024 catastrophe aggregate excess of loss program. Once the retention thresholds are exceeded, we have reinsurance coverage up to $85 million for non-named storm property catastrophe losses, under our first layer of coverage, with $100 million of additional coverage available under a second layer that also covers named storms to a certain extent.
While the total coverage limit and per-event retention will evolve to fit the growth of our business, we expect to remain a consistent purchaser of reinsurance coverage. While the availability of reinsurance is subject to many forces outside of our control, the types of reinsurance that we elected to purchase during the first half of 2024 were readily available and competitively priced. On a year-over-year basis, we did not incur a material change in the aggregate costs of our reinsurance programs. See Item 1A, Risk Factors in our 2023 Form 10-K filed with the U.S. Securities and Exchange Commission, for the year ended December 31, 2023, for a discussion of certain risks related to catastrophe events and the potential impact of climate change. See Item 1, Business – Reinsurance on Form 10-K for a discussion of our various reinsurance programs.
The following discussion of our severity and frequency trends in our personal auto business excludes comprehensive coverage because of its inherent volatility, as it is typically linked to catastrophic losses generally resulting from adverse weather. For our core commercial auto products, the reported frequency and severity trends include comprehensive coverage. Comprehensive coverage insures against damage to a customer’s vehicle due to various causes other than collision, such as windstorm, hail, theft, falling objects, and glass breakage.
Total personal auto incurred severity (i.e., average cost per claim, including both paid losses and the change in case reserves) growth on a calendar-year basis, over the prior-year period, was as follows:
Growth Over Prior Year
Quarter Year-to-date
Coverage Type 2024 2024
Bodily injury 3  % 4  %
Collision (3) (2)
Personal injury protection (6) (1)
Property damage (1) 1 
Total (1) 1 

To address inherent seasonality trends and lessen the effects of month-to-month variability in the commercial auto products, we use a trailing 12-month period in assessing severity. Through the second quarter 2024, our core commercial auto products’ incurred severity increased 5%, compared to the same period last year. Since the loss patterns in the non-core commercial auto businesses are not indicative of our other commercial auto products, disclosing severity and frequency trends excluding those businesses is more representative of our overall experience for the majority of our commercial products.
It is a challenge to estimate future severity, but we continue to monitor changes in the underlying costs, such as general inflation, used car prices, vehicle repair costs, medical costs, health care reform, court decisions, and jury verdicts, along with regulatory changes and other factors that may affect severity.
Total personal auto incurred frequency growth, on a calendar-year basis, over the prior-year period, was as follows:
Growth Over Prior Year
Quarter Year-to-date
Coverage Type 2024 2024
Bodily injury (5) % (7) %
Collision (11) (11)
Personal injury protection (7) (8)
Property damage (6) (7)
Total (8) (8)
The year-over-year decrease in frequency, in part, reflects a shift in the mix of business to a more preferred tier of customers and underwriting actions taken to reduce new business during 2023.
On a trailing 12-month basis, our core commercial auto products’ incurred frequency decreased 3% during the second quarter 2024, compared to the same period last year.
We closely monitor changes in frequency, but the degree or direction of near-term frequency change is not something that we are able to predict with any certainty. We will continue to analyze trends to distinguish changes in our experience from other external factors, such as changes in the number of vehicles per household, miles driven, vehicle usage, gasoline prices, advances in vehicle safety, and unemployment rates, versus those resulting from shifts in the mix of our business or changes in driving patterns, to allow us to react quickly to price for these trends and to reserve more accurately for our loss exposures.
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The table below presents the actuarial adjustments implemented and the loss reserve development experienced on a companywide basis in the following periods:
  Three Months Ended June 30, Six Months Ended June 30,
($ in millions) 2024 2023 2024 2023
Actuarial Adjustments
Reserve decrease (increase)
Prior accident years $ (55.2) $ (206.9) $ (118.5) $ (206.6)
Current accident year (16.8) (283.5) 15.9  (424.3)
Calendar-year actuarial adjustments $ (72.0) $ (490.4) $ (102.6) $ (630.9)
Prior Accident Years Development
Favorable (unfavorable)
Actuarial adjustments $ (55.2) $ (206.9) $ (118.5) $ (206.6)
All other development 106.3  (282.4) 181.0  (903.9)
Total development $ 51.1  $ (489.3) $ 62.5  $ (1,110.5)
(Increase) decrease to calendar-year combined ratio 0.3   pts. (3.4)  pts. 0.2   pts. (4.0)  pts.
Total development consists of both actuarial adjustments and “all other development” on prior accident years. We use “accident year” generically to represent the year in which a loss occurred. The actuarial adjustments represent the net changes made by our actuarial staff to both current and prior accident year reserves based on regularly scheduled reviews. Through these reviews, our actuaries identify and measure variances in the projected frequency and severity trends, which allow them to adjust the reserves to reflect current cost trends.
For our Property business, 100% of catastrophe losses are reviewed monthly, and any development on catastrophe reserves are included as part of the actuarial adjustments. For the Personal Lines and Commercial Lines businesses, development for catastrophe losses in the vehicle businesses would be reflected in “all other development,” discussed below, to the extent they relate to prior year reserves. We report these actuarial adjustments separately for the current and prior accident years to reflect these adjustments as part of the total prior accident years development.
“All other development” represents claims settling for more or less than reserved, emergence of unrecorded claims at rates different than anticipated in our incurred but not recorded (IBNR) reserves, and changes in reserve estimates on specific claims. Although we believe the development from both the actuarial adjustments and “all other development” generally results from the same factors, we are unable to quantify the portion of the reserve development that might be applicable to any one or more of those underlying factors.
Our objective is to establish case and IBNR reserves that are adequate to cover all loss costs, while incurring minimal variation from the date the reserves are initially established until losses are fully developed. Our ability to meet this objective is impacted by many factors, such as, changes in case law and storms occurring close to quarter end.
As reflected in the table above, we experienced slightly favorable prior accident years development during the first half of 2024, compared to unfavorable prior accident years development for the same periods last year. The favorable development during the first half of 2024 was, in part, due to lower than anticipated personal auto frequency in Florida following tort reform that passed in the first quarter 2023 and lower than anticipated property damage severity across the majority of states. This was partially offset by higher than anticipated severity in core commercial auto for California and New York.
For the first half of 2023, about 80% of the unfavorable development was in our personal auto products, primarily driven by higher than anticipated severity and increases in incurred losses on previously closed claims, and the impact of the legislation enacted in March 2023 in Florida that resulted in a significant number of lawsuits being filed prior to its effective date. In Commercial Lines, the unfavorable development for the first half of 2023 was mainly due to late reported claims from prior accident periods and changes in reserve estimates (e.g., aging of the reserves, changes to estimates by adjusters, and inflation factors) in our core commercial auto products.
See Note 6 – Loss and Loss Adjustment Expense Reserves, for a more detailed discussion of our prior accident years reserve development and Critical Accounting Policies in our 2023 Annual Report to Shareholders for discussion of the application of estimates and assumptions in the establishment of our loss reserves.
Underwriting Expenses
Underwriting expenses include policy acquisition costs and other underwriting expenses. The underwriting expense ratio is our underwriting expenses, net of certain fees and other revenues, expressed as a percentage of net premiums earned. For the second quarter 2024, our underwriting expense ratio was up 2.5 points, compared to the same period last year, and up 0.2 points on a year-to-date basis. Both increases were primarily driven by increases in our advertising spend, partially offset by growth in net premiums earned.
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In total, our companywide advertising spend increased 147%, or 2.7 points, in the second quarter 2024, and 44%, or 0.8 points, for the first half of 2024, compared to the same periods last year.
For the first six months of 2024, our total companywide advertising costs were $1.6 billion, which is equal to the amount of advertising spend for the full year of 2023. As previously discussed, we increased our media spend to maximize growth and will continue to do so as long as we remain on track to achieve our target profitability and generate sales at a cost below the maximum amount we are willing to spend to acquire a new customer.
To analyze underwriting expenses, we also review our non-acquisition expense ratio (NAER), which excludes costs related to policy acquisition (e.g., advertising and agency
commissions) from our underwriting expense ratio. By excluding acquisition costs from our underwriting expense ratio, we are able to understand costs other than those necessary to acquire new policies and grow the business.
During the second quarter 2024, our NAER was flat in Personal Lines, increased 0.1 points in Commercial Lines, and increased 0.9 points in Property, compared to the same period last year. The increase in our Property NAER primarily reflected additional investments we made during the quarter in underwriting and pricing functions as we continue to focus on rebalancing our Property product offerings. On a year-to-date basis, our NAER decreased 0.3 points and 0.7 points in our Personal Lines and Commercial Lines businesses, respectively, and increased 0.3 points in our Property business, compared to the same period last year. We remain committed to efficiently managing operational non-acquisition expenses.
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C. Growth
For our underwriting operations, we analyze growth in terms of both premiums and policies. Net premiums written represent the premiums from policies written during the period, less any premiums ceded to reinsurers. Net premiums earned, which are a function of the premiums written in the current and prior periods, are earned as revenue over the life of the policy using a daily earnings convention. Policies in force, our preferred measure of growth since it removes the variability due to rate changes or mix shifts, represents all policies for which coverage was in effect as of the end of the period specified.
Three Months Ended June 30, Six Months Ended June 30,
($ in millions) 2024 2023 % Growth 2024 2023 % Growth
Net Premiums Written
Personal Lines
Agency $ 6,733.9  $ 5,533.7  22  % $ 13,132.7  $ 10,948.1  20  %
Direct 7,828.1  6,066.4  29  15,910.2  12,765.2  25 
Total Personal Lines 14,562.0  11,600.1  26  29,042.9  23,713.3  22 
Commercial Lines 2,508.5  2,366.4  6  6,256.2  5,733.3  9 
Property 830.9  750.3  11  1,564.3  1,379.7  13 
Other indemnity1
 0.2  0.1  100  0.4  0.3  33 
Total underwriting operations $ 17,901.6  $ 14,716.9  22  % $ 36,863.8  $ 30,826.6  20  %
Net Premiums Earned
Personal Lines
Agency $ 6,213.4  $ 5,207.2  19  % $ 12,071.1  $ 10,067.4  20  %
Direct 7,595.5  6,180.7  23  14,616.0  11,898.1  23 
Total Personal Lines 13,808.9  11,387.9  21  26,687.1  21,965.5  21 
Commercial Lines 2,664.5  2,454.1  9  5,221.9  4,810.2  9 
Property 735.9  622.3  18  1,448.7  1,221.0  19 
Other indemnity1
 0.2  0.1  100  0.4  0.8  (50)
Total underwriting operations $ 17,209.5  $ 14,464.4  19  % $ 33,358.1  $ 27,997.5  19  %
1 Includes other underwriting business and run-off operations.
June 30,
(thousands) 2024 2023 % Growth
Policies in Force
Personal Lines
Agency auto 8,964.8  8,437.8  6  %
Direct auto 12,576.8  11,220.5  12 
Total auto 21,541.6  19,658.3  10 
Special lines1
 6,311.8  5,843.1  8 
Personal Lines – total 27,853.4  25,501.4  9 
Commercial Lines 1,117.6  1,101.1  1 
Property 3,339.1  2,974.3  12 
Companywide total 32,310.1  29,576.8  9  %
1 Includes insurance for motorcycles, RVs, watercraft, snowmobiles, and similar items.
To analyze growth, we review new policies, rate levels, and the retention characteristics of our segments. Although new policies are necessary to maintain a growing book of business, we recognize the importance of retaining our current customers as a critical component of our continued growth.
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D. Personal Lines
The following table shows our year-over-year changes for our Personal Lines business:
Growth Over Prior Year
Quarter Year-to-date
2024 2023 2024 2023
Applications
New 29  % 31  % 10  % 49  %
Renewal 8  7  9  4 
Total 13  12  9  12 
Written premium per policy - Auto 11  7  12  8 
Policy life expectancy - Auto
Trailing 3 months (5) 40 
Trailing 12 months 9  1 
In our Personal Lines business, we experienced significant year-over-year new application growth in the second quarter 2024. The increase in new applications during the second quarter and first six months of 2024, was driven by both our personal auto and special lines products, with increases in each of our four consumer segments. We believe the increase in new applications was driven by the continued lifting of non-rate underwriting restrictions that were put in place to slow new business growth in 2023 to achieve our calendar-year underwriting profitability goal, price competitiveness in the marketplace, and, in the Direct business, a significant increase in our media spend.
Personal auto policies in force across all consumer segments grew in the second quarter 2024 between 3% and 14%, compared to the same period last year.
During the first six months of 2024, on a countrywide basis, we had aggregate rate increases of 2%, following the 19% rate increases taken during 2023. We continue to see the 2023 rate increases earn into the policies and contribute to our growth in written premium per policy. We currently anticipate that any rate changes throughout 2024 will be of lesser magnitude than those taken in each of the prior two years, and we will continue to adjust rates as we deem necessary.
We will continue to manage growth and profitability in accordance with our long-standing goal of growing as fast as we can, as long as we can provide high-quality customer service, at or below a companywide 96 combined ratio on a calendar-year basis. Given the solid underwriting profitability we generated during the first half of 2024, we took measures that we believe will position us to accelerate profitable growth during the year, including continuing to lift the non-rate actions we put in place during 2023 to slow new business growth, and increasing our media spend.
We report our Agency and Direct business results separately as components of our Personal Lines segment to provide further understanding of our products by distribution channel. The channel discussions below are focused on personal auto insurance since this product accounted for 92% and 94% of the Personal Lines segment net premiums written during the second quarter and first six months of 2024, respectively.
The Agency Business
Growth Over Prior Year
Quarter Year-to-date
2024 2023 2024 2023
Applications - Auto
New 13  % 52  % (1) % 60  %
Renewal 9  4  8  0 
Total 9  12  6  10 
Written premium per policy - Auto 12  9  13  9 
Policy life expectancy - Auto
Trailing 3 months 3  44 
Trailing 12 months 18  0 
The Agency business includes business written by more than 40,000 independent insurance agencies that represent Progressive, as well as brokerages in New York and California. During the second quarter 2024, we generated new auto application growth in 40 states, including six of our top 10 largest Agency states.
Compared to the same period in the prior year, new application and policy in force growth varied by consumer segment:
•Sams experienced a single digit and moderate decline in new application growth during the second quarter and first half of 2024, respectively, with a single digit decline in policies in force growth at the end of the period;
•Dianes experienced single digit growth and a moderate decline in new application growth during the second quarter and first half of 2024, respectively, with near flat policies in force growth at the end of the period; and
•Wrights and Robinsons experienced significant new application growth during the second quarter and first half of 2024, with strong policies in force growth at the end of the period.
During the second quarter and first six months of 2024, on a year-over-year basis, we experienced an increase in Agency auto quote volume of 6% and 1%, respectively, with a rate of conversion (i.e., converting a quote to a sale) increase of 7% and decrease of 2%, compared to the same periods last year. Compared to the same period in the prior year:
•Sams experienced a decrease in both quote volume and conversion for the second quarter and first half of 2024;
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•Dianes experienced an increase in both quote volume and conversion for the second quarter 2024, despite a decrease in both measures for the first half of 2024;
•Wrights experienced an increase in both quote volume and conversion for the second quarter and first half of 2024; and
•Robinsons experienced a decrease in quote volume and an increase in conversion for both the second quarter and first half of 2024.
Written premium per policy for new and renewal Agency auto business increased 6% and 14%, respectively, compared to the second quarter 2023, and 5% and 16%, respectively, for the first six months of 2024 on a year-over-year basis, primarily attributable to the rate increases previously discussed.
At the end of the second quarter 2024, on a year-over-year basis, we experienced a lengthening in our trailing 12-month policy life expectancy. This increase was driven by competitor rate increases in 2023, as well as a shift in the mix of business. During 2023, as part of our efforts to slow growth to achieve our target profitability, we focused our efforts to attract a more preferred tier of customers, along with more Robinsons, who tend to stay with us longer. The tailwinds of these efforts also contributed to the increase in the trailing 3-month measure.
The Direct Business
Growth Over Prior Year
Quarter Year-to-date
2024 2023 2024 2023
Applications - Auto
New 50  % 29  % 17  % 60  %
Renewal 8  10  10  7 
Total 17  14  12  16 
Written premium per policy - Auto 10  6  12  7 
Policy life expectancy - Auto
Trailing 3 months (10) 35 
Trailing 12 months 2  2 
The Direct business includes business written directly by Progressive online, through our Progressive mobile app, or by phone. As we increased advertising spend and continued to lift certain non-rate restrictions during the second quarter 2024, we saw significant Direct auto new application growth. During the second quarter 2024, we generated new auto application growth in all but one state and the District of Columbia, with growth in nine of our top 10 largest Direct states. During the second quarter 2024, each of our consumer segments experienced a significant increase in new applications year over year, offsetting the decreases in the first quarter, producing new application growth for the first six months of 2024 in each consumer segment. Policies in force grew between 10% and 14% in each consumer segment, compared to the same period last year.
During the second quarter and first six months of 2024, Direct auto quote volume increased 84% and 31%, respectively, compared to the same periods last year, primarily driven by increased advertising spend, while conversion decreased 17% and 10%, primarily due to a greater number of casual shoppers obtaining quotes, who are less committed to purchasing a new insurance policy. In the second quarter 2023, quotes and conversion decreased 7% and increased 35%, respectively, reflecting competitor rate increases and our decreased advertising spend during the period, compared to the second quarter 2022. All consumer segments saw an increase in quotes and a decrease in the rate of conversion during the second quarter and first six months of 2024.
Written premium per policy for new and renewal Direct auto business increased 10% and 12%, respectively, in the second quarter 2024, compared to the second quarter last year, and 9% and 13%, respectively, for the first six months of 2024 on a year-over-year basis, primarily attributable to the rate increases previously discussed.
Our trailing 12-month policy life expectancy in the Direct auto business experienced a lengthening of retention at the end of the second quarter 2024, on a year-over-year basis. The drivers of the change were similar to those in the Agency business, where we focused on growing more bundled, preferred market tier, consumers. The decrease in the trailing 3-month policy life expectancy at the end of the second quarter 2024 was primarily driven by the previously discussed rate increases taken during 2023. While our trailing 3-month policy life expectancy is down compared to the prior year, this measure remained flat compared to the first quarter 2024.
E. Commercial Lines
The following table and discussion focuses on our core commercial auto products. Year-over-year changes in our core commercial auto products were as follows:
Growth Over Prior Year
Quarter Year-to-date
2024 2023 2024 2023
Applications
New 7  % 7  % 4  % 4  %
Renewal 1  6  1  6 
Total 4  6  2  6 
Written premium per policy 8  0  9  1 
Policy life expectancy
Trailing 12 months
 (19) (11)
The increases in net premiums written in our Commercial Lines business reflected growth in all of our BMTs, except our for-hire transportation BMT, which continued to be adversely impacted by challenging freight market conditions that have continued to cause a decline in the active number of motor carriers in this BMT. The most significant growth was in our contractor and business auto BMTs, primarily driven by the aggregate core commercial auto rate increases of 17% taken during 2023.
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During the second quarter and first six months of 2024, core commercial auto new application growth was positive in each of our BMTs, except for the for-hire transportation and for-hire specialty BMTs. During the second quarter and first six months of 2024, quote volume increased about 7%, while conversion was flat for the quarter and decreased 2% on a year-to-date basis, compared to the same periods last year.
During the second quarter 2024, we increased rates, in aggregate, about 2% in our core commercial auto products. While we currently do not anticipate significant rate changes for these products throughout 2024, we still have about 7 points of rate to earn in during the rest of 2024, primarily from rate revisions taken during 2023. We will continue to evaluate our rate need and adjust rates as we deem necessary. Written premium per policy for new and renewal core commercial auto business increased 1% and 13%, respectively, for the second quarter 2024, and 2% and 13%, respectively, for the first six months of 2024, compared to the same periods last year, primarily reflecting the previously discussed rate increases.
Our policy life expectancy decreased in all BMTs, which we believe is due to rate and non-rate actions.
F. Property
The following table shows our year-over-year changes for our Property business:
  Growth Over Prior Year
Quarter Year-to-date
2024 2023 2024 2023
Applications
New 35  % 12  % 33  % 12  %
Renewal 6  5  7  6 
Total 16  7  15  8 
Written premium per policy (4) 12  (1) 11 
Policy life expectancy
Trailing 12 months
 5  7 
Our Property business writes residential property insurance for homeowners, other property owners, and renters, and umbrella insurance in the agency and direct channels.
Improving profitability and reducing concentration exposure continued to be the top priority for our Property business during the second quarter 2024. We continued to concentrate our growth in markets that are less susceptible to catastrophes and lower our exposure to coastal and hail-prone states for our homeowners products, which we define as our total Property business excluding renters and umbrella products. Homeowners policies in force in the growth-oriented states increased about 20% during the second quarter 2024, compared to the same periods last year.

In regions where our appetite to write new business is limited, we are continuing to prioritize Progressive auto bundles, as well as lower-risk properties, such as new construction or homes with newer roofs. Homeowners policies in force were down about 6% in the volatile weather states during the second quarter 2024, compared to the same period last year. In addition, to continue to rebalance our business, late in 2023 we began a non-renewal effort of up to 115,000 Property policies in Florida. Following the required filings and notices, the first of these non-renewals went into effect in the second quarter of 2024 and will continue over the following 12 months. To try to ease this disruption to our customers and agents, we reached an agreement with an unaffiliated Florida insurer to offer replacement policies to these policyholders, subject to the insurer’s underwriting and financial guidelines and agent appointments where applicable.
The decrease in our written premium per policy, during the second quarter and first six months of 2024, compared to the same periods last year, was primarily attributable to a decline in homeowners policies in force in volatile states, which have higher average premiums, and a shift in the mix to more renters policies which have lower average premiums. This was partially offset by rate increases taken over the last 12 months and higher premium coverages reflecting increased property values. During the second quarter 2024, we increased rates, in aggregate, about 4% in our Property segment, bringing the year-to-date aggregate rate increase to 10%. We intend to continue to make targeted rate increases in states where we believe it is necessary to achieve our profitability targets.
The policy life expectancy in our Property business lengthened during the first half of 2024, compared to the prior year, primarily driven by our competitiveness in the marketplace.
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IV. RESULTS OF OPERATIONS – INVESTMENTS
A. Investment Results
Our management philosophy governing the portfolio is to evaluate investment results on a total return basis. The fully taxable equivalent (FTE) total return includes recurring investment income, adjusted to a fully taxable amount for certain securities that receive preferential tax treatment (e.g., municipal securities), and total net realized, and changes in total net unrealized, gains (losses) on securities.
The following table summarizes investment results for the periods ended June 30:
  Three Months Six Months
  2024 2023 2024 2023
Pretax recurring investment book yield (annualized) 3.9  % 3.1  % 3.8  % 3.0  %
FTE total return:
Fixed-income securities 0.8  (0.4) 1.2  1.7 
Common stocks 3.6  9.0  13.8  16.9 
Total portfolio 0.9  0  1.7  2.3 

The increase in the book yield for both periods, compared to last year, primarily reflected investing new cash from operations, and proceeds from maturing bonds, in higher coupon rate securities. The change in the fixed-income portfolio FTE total return for both periods, compared to last year, primarily reflected movement in Treasury yields year-over-year. The common stock return reflected general market conditions and while stocks had a strong start in 2024, the return was less than what was recognized in the first half of 2023.
A further break-down of our FTE total returns for our fixed-income portfolio for the periods ended June 30, follows: 
  Three Months Six Months
  2024 2023 2024 2023
Fixed-income securities:
U.S. Treasury Notes 0.6  % (1.1) % 0.2  % 1.3  %
Municipal bonds 0.5  (0.4) 0.9  2.3 
Corporate bonds 1.0  0.1  1.6  2.6 
Residential mortgage-backed securities 2.1  2.1  4.2  4.2 
Commercial mortgage-backed securities 1.7  0.8  4.9  1.8 
Other asset-backed securities 1.4  1.1  2.8  2.9 
Preferred stocks 0.5  0.7  4.8  (3.4)
Short-term investments 1.4  1.2  2.8  2.3 
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B. Portfolio Allocation
The composition of the investment portfolio was: 
($ in millions) Fair
Value		 % of Total
Portfolio		 Duration
(years)
Average Rating1
June 30, 2024
U.S. government obligations $ 40,894.0  56.5  % 4.0  AA+
State and local government obligations 2,202.0  3.0  2.9  AA+
Foreign government obligations 15.8  0.1  2.1  AAA
Corporate debt securities 12,974.6  17.9  2.6  BBB+
Residential mortgage-backed securities 975.7  1.3  3.2  AA+
Commercial mortgage-backed securities 3,970.0  5.5  2.0  A+
Other asset-backed securities 6,284.7  8.7  1.1  AA+
Preferred stocks 1,009.7  1.4  2.1  BBB-
Short-term investments 733.4  1.0  <0.1  AA-
Total fixed-income securities 69,059.9  95.4  3.2  AA-
Common equities 3,295.6  4.6  na na
Total portfolio2
 $ 72,355.5  100.0  % 3.2  AA-
June 30, 2023
U.S. government obligations $ 31,600.5  53.3  % 3.4  AAA
State and local government obligations 2,154.7  3.6  3.2  AA+
Foreign government obligations 15.8  0.1  3.0  AAA
Corporate debt securities 10,304.6  17.4  2.9  BBB
Residential mortgage-backed securities 562.7  0.9  0.4  A
Commercial mortgage-backed securities 4,265.5  7.2  2.3  A
Other asset-backed securities 5,017.6  8.5  1.1  AA
Preferred stocks 1,141.8  1.9  2.5  BBB-
Short-term investments 1,494.3  2.5  0.1  AA+
Total fixed-income securities 56,557.5  95.4  2.9  AA
Common equities 2,708.1  4.6  na na
Total portfolio2
 $ 59,265.6  100.0  % 2.9  AA
December 31, 2023
U.S. government obligations $ 36,869.4  55.9  % 3.6 AA+
State and local government obligations 2,202.8  3.3  3.0 AA+
Foreign government obligations 16.3  0.1  2.6 AAA
Corporate debt securities 11,183.7  16.9  2.7 BBB+
Residential mortgage-backed securities 417.2  0.6  0.5 A+
Commercial mortgage-backed securities 3,939.7  6.0  2.3 A
Other asset-backed securities 5,575.4  8.4  1.2 AA+
Preferred stocks 1,075.8  1.7  2.4 BBB-
Short-term investments 1,789.9  2.7  <0.1 AA-
Total fixed-income securities 63,070.2  95.6  3.0 AA-
Common equities 2,928.4  4.4  na na
Total portfolio2
 $ 65,998.6  100.0  % 3.0 AA-
na = not applicable
1 Represents ratings at period end. Credit quality ratings are assigned by nationally recognized statistical rating organizations. To calculate the weighted average credit quality ratings, we weight individual securities based on fair value and assign a numeric score of 0-5, with non-investment-grade and non-rated securities assigned a score of 0-1. To the extent the weighted average of the ratings falls between AAA and AA+, we assign an internal rating of AAA-.
2 At June 30, 2024 and 2023, we had $74.1 million and $248.0 million, respectively, of net unsettled security purchase transactions included in other liabilities, compared to $45.6 million included in other assets at December 31, 2023.
The total fair value of the portfolio at June 30, 2024 and 2023, and December 31, 2023, included $4.1 billion, $4.3 billion, and $4.2 billion, respectively, of securities held in a consolidated, non-insurance subsidiary of the holding company, net of unsettled security transactions.









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Our asset allocation strategy is to maintain 0%-25% of our portfolio in Group I securities, with the balance (75%-100%) of our portfolio in Group II securities.
We define Group I securities to include:
•common equities,
•nonredeemable preferred stocks,
•redeemable preferred stocks, except for 50% of investment-grade redeemable preferred stocks with cumulative dividends, which are included in Group II, and
•all other non-investment-grade fixed-maturity securities.
Group II securities include:
•short-term securities, and
•all other fixed-maturity securities, including 50% of investment-grade redeemable preferred stocks with cumulative dividends.
We believe this asset allocation strategy allows us to appropriately assess the risks associated with these securities for capital purposes and is in line with the treatment by our regulators.
The following table shows the composition of our Group I and Group II securities: 
June 30, 2024 June 30, 2023 December 31, 2023
($ in millions) Fair
Value		 % of Total
Portfolio		 Fair
Value		 % of Total
Portfolio		 Fair
Value		 % of Total
Portfolio
Group I securities:
Non-investment-grade fixed maturities $ 503.9  0.6  % $ 752.3  1.3  % $ 532.6  0.8  %
Redeemable preferred stocks1
 85.8  0.1  78.3  0.1  86.9  0.1 
Nonredeemable preferred stocks 838.2  1.2  985.1  1.6  902.1  1.4 
Common equities 3,295.6  4.6  2,708.1  4.6  2,928.4  4.4 
Total Group I securities 4,723.5  6.5  4,523.8  7.6  4,450.0  6.7 
Group II securities:
Other fixed maturities 66,898.6  92.5  53,247.5  89.9  59,758.7  90.6 
Short-term investments 733.4  1.0  1,494.3  2.5  1,789.9  2.7 
Total Group II securities 67,632.0  93.5  54,741.8  92.4  61,548.6  93.3 
Total portfolio $ 72,355.5  100.0  % $ 59,265.6  100.0  % $ 65,998.6  100.0  %
1 We held no non-investment-grade redeemable preferred stocks at June 30, 2024 and 2023, or December 31, 2023.
To determine the allocation between Group I and Group II, we use the credit ratings from models provided by the National Association of Insurance Commissioners (NAIC) to classify our residential and commercial mortgage-backed securities, excluding interest-only (IO) securities, and the credit ratings from nationally recognized statistical rating organizations (NRSROs) to classify all other debt securities. NAIC ratings are based on a model that considers the book price of our securities when assessing the probability of future losses in assigning a credit rating. As a result, NAIC ratings can vary from credit ratings issued by NRSROs. Management believes NAIC ratings more accurately reflect our risk profile when determining the asset allocation between Group I and Group II securities.

Unrealized Gains (Losses)
As of June 30, 2024, our fixed-maturity portfolio had total after-tax net unrealized losses, which are recorded as part of accumulated other comprehensive income (loss) on our consolidated balance sheets, of $1.7 billion, compared to $2.6 billion and $1.6 billion at June 30, 2023 and December 31, 2023, respectively. The decrease in net unrealized losses from June 30, 2023, was primarily due to higher valuations across all fixed-maturity sectors, most prominently in our U.S. Treasury, corporate debt, commercial mortgage-backed and other asset-backed portfolios as tighter credit spreads in 2023 drove strong portfolio performance. The increase in net unrealized losses since December 31, 2023, was primarily due to a lower valuation on our U.S. Treasury portfolio caused by higher interest rates in 2024, partially offset by a higher valuation on our commercial mortgage-backed portfolio.
See Note 2 – Investments for a further break-out of our gross unrealized gains (losses).

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Holding Period Gains (Losses)
The following table provides the balance and activity for both the gross and net holding period gains (losses) for the six months ended June 30, 2024:
(millions) Gross Holding
Period Gains		 Gross Holding
Period Losses		 Net Holding Period Gains (Losses)
Balance at December 31, 2023
Hybrid fixed-maturity securities $ 5.3  $ (34.4) $ (29.1)
Equity securities1
 2,233.9  (86.5) 2,147.4 
Total holding period securities 2,239.2  (120.9) 2,118.3 
Current year change in holding period securities
Hybrid fixed-maturity securities (0.2) 10.7  10.5 
Equity securities1
 373.1  18.6  391.7 
Total changes in holding period securities 372.9  29.3  402.2 
Balance at June 30, 2024
Hybrid fixed-maturity securities 5.1  (23.7) (18.6)
Equity securities1
 2,607.0  (67.9) 2,539.1 
Total holding period securities $ 2,612.1  $ (91.6) $ 2,520.5 
1Equity securities include common equities and nonredeemable preferred stocks.
Changes in holding period gains (losses), similar to unrealized gains (losses) in our fixed-maturity portfolio, are the result of changes in market conditions as well as sales of securities based on various portfolio management decisions.
Fixed-Income Securities
The fixed-income portfolio is managed internally and includes fixed-maturity securities, short-term investments, and nonredeemable preferred stocks. Following are the primary exposures for our fixed-income portfolio.

Interest Rate Risk Our duration of 3.2 years at June 30, 2024, 2.9 years at June 30, 2023, and 3.0 years at December 31, 2023 fell within our acceptable range of 1.5 to 5 years. The duration distribution of our fixed-income portfolio, excluding short-term investments, represented by the interest rate sensitivity of the comparable benchmark U.S. Treasury Notes, was:
Duration Distribution (excluding short-term securities) June 30, 2024 June 30, 2023 December 31, 2023
1 year 9.5  % 19.8  % 18.1  %
2 years 10.6  14.9  12.0 
3 years 31.3  23.2  25.7 
5 years 36.3  26.9  27.4 
7 years 11.0  11.6  14.6 
10 years 1.3  3.6  2.2 
Total fixed-income portfolio 100.0  % 100.0  % 100.0  %

Credit Risk This exposure is managed by maintaining an A+ minimum average portfolio credit quality rating, as defined by NRSROs. At both June 30, 2024 and December 31, 2023, our credit quality rating was AA- and at June 30, 2023, it was AA. The credit quality distribution of the fixed-income portfolio was:
Average Rating1
 June 30, 2024 June 30, 2023 December 31, 2023
AAA 12.1  % 68.4  % 10.7  %
AA 63.6  5.7  65.1 
A 6.8  7.4  7.0 
BBB 16.1  16.7  15.7 
Non-investment grade/non-rated
BB 1.1  1.4  1.2 
B 0.2  0.2  0.2 
CCC and lower 0  0.1  0 
Non-rated 0.1  0.1  0.1 
Total fixed-income portfolio 100.0  % 100.0  % 100.0  %
1 The ratings in the table above are assigned by NRSROs.

The year-over-year rating shift between the AAA and AA categories was primarily due to a second major credit rating agency downgrading U.S. Treasury debt during the third quarter 2023 to AA+ from AAA, which led us to lower our U.S. Treasury positions to AA+.


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Concentration Risk We did not have any investments in a single issuer, either overall or in the context of individual asset classes and sectors, that exceeded our thresholds during the second quarter 2024.

Prepayment and Extension Risk We did not experience significant adverse prepayment or extension of principal relative to our cash flow expectations in the portfolio during the second quarter 2024.

Liquidity Risk Our overall portfolio remains very liquid and we believe that it is sufficient to meet expected near-term liquidity requirements. The short-to-intermediate duration of our portfolio provides a source of liquidity. During the remainder of 2024, we expect approximately $4.4 billion, or 16%, of principal repayment from our fixed-income portfolio, excluding U.S. Treasury Notes and short-term investments. Cash from interest and dividend
payments and our short-term portfolio provide additional sources of recurring liquidity.

The duration of our U.S. government obligations, which are included in the fixed-income portfolio, was comprised of the following at June 30, 2024:
($ in millions) Fair
Value		 Duration
(years)
U.S. Treasury Notes
Less than one year $ 229.2  0.6 
One to two years 349.3  1.7 
Two to three years 7,583.2  2.5 
Three to five years 25,498.1  4.0 
Five to seven years 6,446.4  5.6 
Seven to ten years 787.8  7.0 
Total U.S. Treasury Notes $ 40,894.0  4.0 
    
ASSET-BACKED SECURITIES
Included in our fixed-income portfolio are asset-backed securities, which were comprised of the following at the balance sheet dates listed: 
($ in millions) Fair
Value		 Net Unrealized
Gains (Losses)		 % of Asset-
Backed
Securities		 Duration
(years)
Average Rating
(at period end)1
June 30, 2024
Residential mortgage-backed securities $ 975.7  $ (6.8) 8.7  % 3.2   AA+
Commercial mortgage-backed securities 3,970.0  (487.2) 35.3  2.0   A+
Other asset-backed securities 6,284.7  (81.6) 56.0  1.1   AA+
Total asset-backed securities $ 11,230.4  $ (575.6) 100.0  % 1.6   AA
June 30, 2023
Residential mortgage-backed securities $ 562.7  $ (12.8) 5.7  % 0.4  A
Commercial mortgage-backed securities 4,265.5  (716.7) 43.3  2.3  A
Other asset-backed securities 5,017.6  (232.0) 51.0  1.1  AA
Total asset-backed securities $ 9,845.8  $ (961.5) 100.0  % 1.6  AA-
December 31, 2023
Residential mortgage-backed securities $ 417.2  $ (9.8) 4.2  % 0.5  A+
Commercial mortgage-backed securities 3,939.7  (595.5) 39.7  2.3  A
Other asset-backed securities 5,575.4  (91.4) 56.1  1.2  AA+
Total asset-backed securities $ 9,932.3  $ (696.7) 100.0  % 1.6  AA-
1 The credit quality ratings in the table above are assigned by NRSROs.


48


Residential Mortgage-Backed Securities (RMBS) The following table details the credit quality rating and fair value of our RMBS, along with the loan classification and a comparison of the fair value at June 30, 2024, to our original investment value (adjusted for returns of principal, amortization, and write-downs):
Residential Mortgage-Backed Securities (at June 30, 2024)
($ in millions)
Average Rating1
 Non-Agency
Government/GSE2
 Total % of Total
AAA $ 681.3  $ 0.2  $ 681.5  69.9  %
AA 24.2  1.0  25.2  2.6 
A 207.2  0  207.2  21.2 
BBB 58.1  0  58.1  6.0 
Non-investment grade/non-rated:
BB 0.3  0  0.3  0 
CCC and lower 1.0  0  1.0  0.1 
Non-rated 2.4  0  2.4  0.2 
Total fair value $ 974.5  $ 1.2  $ 975.7  100.0  %
Increase (decrease) in value (0.5) % (3.3) % (0.5) %
1 The credit quality ratings are assigned by NRSROs; when we assigned the NAIC ratings for our RMBS, 100% of our non-investment-grade securities were rated investment grade and reported as Group II securities.
2 The securities in this category are insured by a Government Sponsored Entity (GSE) and/or collateralized by mortgage loans insured by the Federal Housing Administration (FHA) or the U.S. Department of Veteran Affairs (VA). .

In the residential mortgage-backed sector, our portfolio consists of deals that are backed by high-credit quality borrowers and/or those that have strong structural protections through underlying loan collateralization. During the second quarter of 2024, we increased our exposure in this portfolio. Our additions were mostly concentrated in higher-rated debt tranches, in deals that were originally issued over a year ago, that have benefited from strong home price appreciation over the past few years.
Commercial Mortgage-Backed Securities (CMBS) The following table details the credit quality rating and fair value of our CMBS, along with a comparison of the fair value at June 30, 2024, to our original investment value (adjusted for returns of principal, amortization, and write-downs):
Commercial Mortgage-Backed Securities (at June 30, 2024)
($ in millions)
Average Rating1
 Multi-Borrower Single-Borrower Total % of Total
AAA $ 160.7  $ 1,227.8  $ 1,388.5  35.0  %
AA 0  812.5  812.5  20.5 
A 0  542.8  542.8  13.7 
BBB 0  787.3  787.3  19.8 
Non-investment grade/non-rated:
BB 0  410.2  410.2  10.3 
B 0  28.7  28.7  0.7 
Total fair value $ 160.7  $ 3,809.3  $ 3,970.0  100.0  %
Increase (decrease) in value (4.2) % (11.2) % (10.9) %
1 The credit quality ratings are assigned by NRSROs; when we assigned the NAIC ratings for our CMBS, 66% of our non-investment-grade securities were rated investment grade and reported as Group II securities, with the remainder classified as Group I.

The CMBS portfolio continued to experience lower volatility in the second quarter 2024. New issuance activity remained elevated and modification/delinquency rates moved higher for maturing deals. Spreads were mostly unchanged over the first six months of 2024 as the market digested the large volume of new deals. Our portfolio grew slightly as we purchased AAA securities in the multifamily and industrial/logistics sectors while making a limited number of sales in subordinated office bonds. As of June 30, 2024, we had no delinquencies in our CMBS portfolio.

49


The following table shows the composition of our CMBS portfolio by maturity year and sector: 

Commercial Mortgage-Backed Securities Sector Details (at June 30, 2024)
($ in millions)
Maturity1
 Office Lab Office Multi-family Multi-family IO Retail Industrial Self- Storage Casino Total Average Original LTV Average Current DSCR
2024 $ 134.4  $ 0  $ 22.4  $ 20.5  $ 37.7  $ 0  $ 0  $ 0  $ 215.0  59.4  % 2.0
2025 0  42.3  0  37.5  66.2  44.3  0  0  190.3  65.7  2.1
2026 432.4  82.1  282.6  33.9  0  88.1  61.2  112.0  1,092.3  60.9  2.1
2027 383.7  0  39.3  30.7  0  95.1  249.4  0  798.2  60.6  2.0
2028 260.5  0  0  23.3  0  0  0  0  283.8  51.9  3.3
2029 381.5  89.6  69.6  11.0  0  145.1  73.5  67.2  837.5  60.0  2.9
2030 77.1  59.2  0  3.8  0  0  0  94.0  234.1  55.5  2.9
2031 227.5  91.3  0  0  0  0  0  0  318.8  66.5  2.2
Total fair value $ 1,897.1  $ 364.5  $ 413.9  $ 160.7  $ 103.9  $ 372.6  $ 384.1  $ 273.2  $ 3,970.0 
LTV= loan to value
DSCR= debt service coverage ratio
1 The floating-rate securities were extended to their full maturity and fixed-rate securities are shown to their anticipated repayment date (if applicable) or, otherwise, their maturity date.
We show the average loan to value (LTV) of each maturity year when the loans were originated. The LTV ratio that management uses, which is commonly expressed as a percentage, compares the size of the entire mortgage loan to the appraised value of the underlying property collateralizing the loan at issuance. A LTV ratio less than 100% indicates excess collateral value over the loan amount. LTV ratios greater than 100% indicate that the loan amount exceeds the collateral value. We believe this ratio provides a conservative view of our actual risk of loss, as this number displays the entire mortgage LTV, while our ownership is only a portion of the structure of the mortgage loan-backed security. For many of the mortgage loans, in our portfolio, our exposure is in a more senior part of the structure, which means that the LTV on our actual exposure is even lower than the ratios presented.
In addition to the LTV ratio, we also examine the credit of our CMBS portfolio by reviewing the debt service coverage ratio (DSCR) of the securities. The DSCR compares the underlying property’s annual net operating income to its annual debt service payments. A DSCR less than 1.0 times indicates that property operations do not generate enough income over the debt service payments, while a DSCR greater than 1.0 times indicates that there is an excess of operating income over the debt service payments. A number above 1.0 generally indicates that there would not be an incentive for the borrower to default in light of the borrower’s excess income. The DSCR reported in the table is calculated based on the most currently available net operating income and mortgage payments for the borrower, which, for most securities, is data as of December 31, 2023.
Other Asset-Backed Securities (OABS) The following table details the credit quality rating and fair value of our OABS, along with a comparison of the fair value at June 30, 2024, to our original investment value (adjusted for returns of principal, amortization, and write-downs):
Other Asset-Backed Securities (at June 30, 2024)
($ in millions)
Average Rating		 Automobile Collateralized Loan Obligations Student Loan Whole Business Securitizations Equipment Other Total % of
Total
AAA $ 2,737.7  $ 736.7  $ 30.5  $ 0  $ 999.3  $ 244.8  $ 4,749.0  75.6  %
AA 16.6  253.1  9.3  0  39.0  0  318.0  5.0 
A 10.0  0  0  0  168.0  128.0  306.0  4.9 
BBB 0  0  0  841.5  0  37.1  878.6  14.0 
Non-investment grade/non-rated:
BB 0  0  0  0  0  33.1  33.1  0.5 
Total fair value $ 2,764.3  $ 989.8  $ 39.8  $ 841.5  $ 1,206.3  $ 443.0  $ 6,284.7  100.0  %
Increase (decrease) in value 0  % (0.2) % (9.1) % (5.9) % (0.2) % (4.7) % (1.3) %

During the second quarter 2024, we selectively added to the OABS portfolio as we viewed spreads and potential returns to be attractive in certain areas. Investments were predominately made in the automobile and equipment categories in highly-rated, senior, and short-tenor debt tranches in the new issue markets. Additionally, the collateralized loan obligation assets decreased due to elevated call redemptions while the whole business securitization assets increased as we made investments in both new issue and secondary markets.
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STATE AND LOCAL GOVERNMENT OBLIGATIONS
The following table details the credit quality rating of our state and local government obligations (municipal securities) at June 30, 2024, without the benefit of credit or bond insurance:
Municipal Securities (at June 30, 2024)
(millions)
Average Rating		 General
Obligations		 Revenue
Bonds		 Total
AAA $ 553.3  $ 388.5  $ 941.8 
AA 485.1  738.9  1,224.0 
A 0  36.0  36.0 
BBB 0  0  0 
Non-rated 0  0.2  0.2 
Total $ 1,038.4  $ 1,163.6  $ 2,202.0 
Included in revenue bonds were $558.6 million of single-family housing revenue bonds issued by state housing finance agencies, of which $281.7 million were supported by individual mortgages held by the state housing finance agencies and $276.9 million were supported by mortgage-backed securities.
Of the revenue bonds supported by individual mortgages held by the state housing finance agencies, the overall credit quality rating was AA+. Most of these mortgages were supported by the Federal Housing Administration, the U.S. Department of Veterans Affairs, or private mortgage insurance providers. Of the revenue bonds supported by mortgage-backed securities, 83% were collateralized by Ginnie Mae mortgages, which are fully guaranteed by the U.S. government; the remaining 17% were collateralized by Fannie Mae and Freddie Mac mortgages.
Although credit spreads of municipal bonds widened during the second quarter of 2024, we still view most of the market as relatively unattractive. However, we selectively added to this portfolio, with a focus on higher-quality securities with shorter maturities, which we viewed as having more favorable risk/reward profiles.
CORPORATE DEBT SECURITIES
The following table details the credit quality rating of our corporate debt securities at June 30, 2024:
Corporate Securities (at June 30, 2024)
(millions)
Average Rating		 Consumer Industrial Communication Financial Services Technology Basic Materials Energy Total
AAA $ 0  $ 0  $ 0  $ 129.1  $ 0  $ 0  $ 41.8  $ 170.9 
AA 95.9  0  0  359.2  0  0  51.1  506.2 
A 703.5  366.7  176.1  1,809.3  16.5  103.1  419.2  3,594.4 
BBB 3,052.2  1,361.0  380.2  1,554.2  803.1  33.9  1,198.0  8,382.6 
Non-investment grade/non-rated:
BB 82.4  46.0  52.4  0  11.1  0  6.1  198.0 
B 105.4  0  0  0  0  14.1  0  119.5 
Non-rated 0  0  0  0  3.0  0  0  3.0 
Total fair value $ 4,039.4  $ 1,773.7  $ 608.7  $ 3,851.8  $ 833.7  $ 151.1  $ 1,716.2  $ 12,974.6 

The size of our corporate debt portfolio increased during the second quarter to $13.0 billion at June 30, 2024, from $12.5 billion at March 31, 2024. We selectively increased exposure to investment-grade securities but continued to predominately focus on shorter maturities, which we viewed as having more favorable risk/reward profiles. At both June 30, 2024 and March 31, 2024, corporate debt securities made up approximately 19% of our fixed-income securities portfolio. The duration of the corporate debt portfolio declined to 2.6 years at June 30, 2024 from 2.7 years at March 31, 2024.
51


PREFERRED STOCKS – REDEEMABLE AND NONREDEEMABLE
The table below shows the exposure break-down by sector and rating at June 30, 2024:
Preferred Stocks (at June 30, 2024)
Financial Services
(millions)
Average Rating		 U.S.
Banks		 Foreign
Banks		 Insurance Other Financial Industrials Utilities Total
BBB $ 528.8  $ 31.4  $ 85.0  $ 29.9  $ 135.0  $ 50.9  $ 861.0 
Non-investment grade/non-rated:
BB 92.2  4.7  0  0  0  0  96.9 
Non-rated 0  0  22.8  13.8  15.2  0  51.8 
Total fair value $ 621.0  $ 36.1  $ 107.8  $ 43.7  $ 150.2  $ 50.9  $ 1,009.7 
The majority of our preferred stocks have fixed-rate dividends until a call date and then, if not called, generally convert to floating-rate dividends. The interest rate duration of our preferred stocks is calculated to reflect the call, floor, and floating-rate features. Although a preferred stock will remain outstanding if not called, its interest rate duration will reflect the variable nature of the dividend. As of June 30, 2024, our non-investment-grade preferred stocks were all with issuers that maintain investment-grade senior debt ratings.
We also face the risk that dividend payments on our preferred stock holdings could be deferred for one or more periods or skipped entirely. As of June 30, 2024, we expect all of these securities to pay their dividends in full and on time. Approximately 79% of our preferred stocks pay dividends that have tax preferential characteristics, while the balance pay dividends that are fully taxable.
At June 30, 2024, the preferred stock portfolio’s fair value was $1.0 billion, which is a slight decrease from $1.1 billion at March 31, 2024. During the second quarter 2024, we sold securities with low credit spreads that, in our view, had less attractive risk/reward profiles and we believed were less probable to be called on their call dates. This decrease was mostly offset by an increase in valuation of the preferred portfolio during the second quarter of 2024, as credit spreads tightened.
Common Equities
Common equities, as reported on the balance sheets, were comprised of the following:
 
($ in millions) June 30, 2024 June 30, 2023 December 31, 2023
Common stocks $ 3,271.7  99.3  % $ 2,686.2  99.2  % $ 2,907.8  99.3  %
Other risk investments1
 23.9  0.7  21.9  0.8  20.6  0.7 
Total common equities $ 3,295.6  100.0  % $ 2,708.1  100.0  % $ 2,928.4  100.0  %
1 The other risk investments consist of limited partnership interests.
The majority of our common stock portfolio consists of individual holdings selected based on their contribution to the correlation with the Russell 1000 Index. We held 770 out of 1,010, or 76%, of the common stocks comprising the index at June 30, 2024, which made up 95% of the total market capitalization of the index. At June 30, 2024 and 2023, and December 31, 2023, the year-to-date total return, based on GAAP income, was within our targeted tracking error, which is +/- 50 basis points.
52


Safe Harbor Statement Under the Private Securities Litigation Reform Act of 1995: Investors are cautioned that certain statements in this report not based upon historical fact are forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. These statements often use words such as “estimate,” “expect,” “intend,” “plan,” “believe,” “goal,” “target,” “anticipate,” “will,” “could,” “likely,” “may,” “should,” and other words and terms of similar meaning, or are tied to future periods, in connection with a discussion of future operating or financial performance. Forward-looking statements are not guarantees of future performance, are based on current expectations and projections about future events, and are subject to certain risks, assumptions and uncertainties that could cause actual events and results to differ materially from those discussed herein. These risks and uncertainties include, without limitation, uncertainties related to:

•our ability to underwrite and price risks accurately and to charge adequate rates to policyholders;
•our ability to establish accurate loss reserves;
•the impact of severe weather, other catastrophe events, and climate change;
•the effectiveness of our reinsurance programs and the continued availability of reinsurance and performance by reinsurers;
•the secure and uninterrupted operation of the systems, facilities, and business functions and the operation of various third-party systems that are critical to our business;
•the impacts of a security breach or other attack involving our technology systems or the systems of one or more of our vendors;
•our ability to maintain a recognized and trusted brand and reputation;
•whether we innovate effectively and respond to our competitors’ initiatives;
•whether we effectively manage complexity as we develop and deliver products and customer experiences;
•our ability to attract, develop, and retain talent and maintain appropriate staffing levels;
•the impact of misconduct or fraudulent acts by employees, agents, and third parties to our business and/or exposure to regulatory assessments;
•the highly competitive nature of property-casualty insurance markets;
•whether we adjust claims accurately;
•compliance with complex and changing laws and regulations;
•litigation challenging our business practices, and those of our competitors and other companies;
•the success of our business strategy and efforts to acquire or develop new products or enter into new areas of business and our ability to navigate the related risks;
•how intellectual property rights affect our competitiveness and our business operations;
•the success of our development and use of new technology and our ability to navigate the related risks;
•the performance of our fixed-income and equity investment portfolios;
•the impact on our investment returns and strategies from regulations and societal pressures relating to environmental, social, governance and other public policy matters;
•our continued ability to access our cash accounts and/or convert investments into cash on favorable terms;
•the impact if one or more parties with which we enter into significant contracts or transact business fail to perform;
•legal restrictions on our insurance subsidiaries’ ability to pay dividends to The Progressive Corporation;
•our ability to obtain capital when necessary to support our business and potential growth;
•evaluations and ratings by credit rating and other rating agencies;
•the variable nature of our common share dividend policy;
•whether our investments in certain tax-advantaged projects generate the anticipated returns;
•the impact from not managing to short-term earnings expectations in light of our goal to maximize the long-term value of the enterprise;
•the impacts of epidemics, pandemics, or other widespread health risks; and
•other matters described from time to time in our releases and publications, and in our periodic reports and other documents filed with the United States Securities and Exchange Commission, including, without limitation, the Risk Factors section of our Annual Report on Form 10-K for the year ending December 31, 2023.

Any forward-looking statements are made only as of the date presented. Except as required by applicable law, we undertake no obligation to update any forward-looking statements, whether as a result of new information, future events or developments or otherwise.

In addition, investors should be aware that accounting principles generally accepted in the United States prescribe when a company may reserve for particular risks, including litigation exposures. Accordingly, results for a given reporting period could be significantly affected if and when we establish reserves for one or more contingencies. Also, our regular reserve reviews may result in adjustments of varying magnitude as additional information regarding claims activity becomes known. Reported results, therefore, may be volatile in certain accounting periods.
53


Item 3. Quantitative and Qualitative Disclosures About Market Risk.
The duration of the financial instruments held in our portfolio that are subject to interest rate risk was 3.2 years at June 30, 2024, 2.9 years at June 30, 2023, and 3.0 years at December 31, 2023. The weighted average beta of the equity portfolio was 1.06 at June 30, 2024, 1.04 at June 30, 2023, and 1.00 at December 31, 2023. We have not experienced a material impact when compared to the tabular presentations of our interest rate and market risk sensitive instruments in our Annual Report on Form 10-K for the year ended December 31, 2023.
Item 4. Controls and Procedures.
We, under the direction of our Chief Executive Officer and our Chief Financial Officer, have established disclosure controls and procedures that are designed to ensure that information required to be disclosed by us in the reports that we file or submit under the Securities Exchange Act of 1934 is recorded, processed, summarized, and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms. The disclosure controls and procedures are also intended to ensure that such information is accumulated and communicated to our management, including the Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosures.
Our Chief Executive Officer and our Chief Financial Officer reviewed and evaluated our disclosure controls and procedures as of the end of the period covered by this report. Based on that review and evaluation, the Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures are effectively serving the stated purposes as of the end of the period covered by this report.
There have not been any changes in our internal control over financial reporting during our most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.
54


PART II—OTHER INFORMATION
Item 1. Legal Proceedings.
For discussion of legal proceedings, see Note 11 – Litigation to the consolidated financial statements, which is incorporated herein by reference.
Item 1A. Risk Factors.
There have been no material changes in the risk factors from those discussed in Item 1A, Risk Factors included in our Annual Report on Form 10-K for the year ended December 31, 2023.
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds.
(c) Share Repurchases
 
ISSUER PURCHASES OF EQUITY SECURITIES
2024 Calendar Month Total
Number of
Shares
Purchased		 Average
Price
Paid
Per Share		 Total Number of Shares
Purchased as Part of
Publicly Announced
Plans or Programs		 Maximum Number of
Shares That May Yet be
Purchased Under the
Plans or Programs
April 10,269  $ 209.92  960,850  24,039,150 
May – prior authorization
 7,122  212.64  967,972  — 
May – current authorization
 15,119  208.46  15,119  24,984,881 
June 19,514  209.32  34,633  24,965,367 
Total 52,024  $ 209.64 
Progressive’s financial policies state that we will repurchase shares to neutralize dilution from equity-based compensation in the year of issuance and as an option to effectively use under-leveraged capital.
In May 2024, the Board of Directors approved an authorization for the company to repurchase up to 25 million of its common shares. This authorization, which does not have an expiration date, terminated the 24,032,028 shares that remained under the Board’s May 2023 authorization to repurchase 25 million shares.
Share repurchases under this authorization may be accomplished through open market purchases, including trading plans entered into with one or more brokerage firms in accordance with Rule 10b5-1 under the Securities Exchange Act of 1934, through privately negotiated transactions, pursuant to our equity incentive awards, or otherwise. During the second quarter 2024, all repurchases were accomplished in conjunction with our equity incentive awards or through the open market at the then-current market prices.
Item 5. Other Information.
(c) Insider Trading Arrangements
During the second quarter 2024, John Murphy, Claims President, entered into a Rule 10b5-1 trading arrangement that is intended to satisfy the affirmative defense of Rule 10b5-1(c). The plan provides for: i) the sale of all of the shares upon vesting pursuant to certain outstanding equity awards previously granted to Mr. Murphy, excluding any shares withheld by the company to satisfy tax withholding obligations (see the 2024 Proxy Statement for a description of the company’s equity compensation plans) and, ii) the gifting of 500 shares held by Mr. Murphy, some of which may have been the result of a prior vesting event. The arrangement will expire February 28, 2025, subject to the arrangement’s earlier expiration or completion in accordance with its terms. This plan was entered into on May 16, 2024.
Additional Information
President and CEO Susan Patricia Griffith’s quarterly letter to shareholders is included as Exhibit 99 to this Quarterly Report on Form 10-Q and in our online shareholders’ report located on our investor relations website at: investors.progressive.com/financials.
55


Item 6. Exhibits.
See exhibit index contained herein beginning on page 58, which is incorporated by reference from information with respect to this item.

56


SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

                                
THE PROGRESSIVE CORPORATION
(Registrant)
Date:
August 5, 2024
By: /s/ John P. Sauerland
John P. Sauerland
Vice President and Chief Financial Officer

57


EXHIBIT INDEX
Exhibit No.
Under
Reg. S-K,
Item 601		 Form 10-Q
Exhibit
Number		 Description of Exhibit If Incorporated by Reference,
Documents with Which Exhibit was
Previously Filed with SEC
10(iii) 10.1 Filed herewith
10(iii) 10.2 Filed herewith
10(iii) 10.3 Filed herewith
31 31.1 Filed herewith
31 31.2 Filed herewith
32 32.1 Furnished herewith
32 32.2 Furnished herewith
99 99 Furnished herewith
101 101.INS XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document Filed herewith
101 101.SCH Inline XBRL Taxonomy Extension Schema Document Filed herewith
101 101.CAL Inline XBRL Taxonomy Extension Calculation Linkbase Document Filed herewith
101 101.DEF Inline XBRL Taxonomy Extension Definition Linkbase Document Filed herewith
101 101.LAB Inline XBRL Taxonomy Extension Label Linkbase Document Filed herewith
101 101.PRE Inline XBRL Taxonomy Extension Presentation Linkbase Document Filed herewith
104 104 Cover Page Interactive Data File (the cover page tags are embedded within the Inline XBRL document) Filed herewith
58
EX-10.1 2 pgr-2024630exhibit101.htm EX-10.1 Document
Exhibit 10.1
THE PROGRESSIVE CORPORATION
AMENDED AND RESTATED 2017 DIRECTORS EQUITY INCENTIVE PLAN
RESTRICTED STOCK AWARD AGREEMENT
This Agreement (“Agreement”) is made this May __, 2024, by and between <name of participant> (“Participant”) and The Progressive Corporation (the “Company”).
1.    Award of Restricted Stock. The Company hereby grants to Participant an award (the “Award”) of restricted stock (the “Restricted Stock”) consisting of <number of shares> of the Company’s Common Shares, $1.00 par value per share (“Common Shares”), pursuant to, and subject to the terms of, The Progressive Corporation Amended and Restated 2017 Directors Equity Incentive Plan (the “Plan”).
2.    Condition to Participant’s Rights under this Agreement. This Agreement shall not become effective, and Participant shall have no rights with respect to the Award or the Restricted Stock, unless and until Participant has fully executed this Agreement and delivered it to the Company (in the Company’s discretion, such execution and delivery may be accomplished through electronic means).
3.    Restrictions; Vesting. The Restricted Stock shall be subject to the restrictions and other terms and conditions set forth in the Plan, which are hereby incorporated herein by reference, and in this Agreement. Subject to the terms and conditions of the Plan and this Agreement, Participant’s rights in and to the shares of Restricted Stock shall vest on April 11, 2025.

The shares of Restricted Stock awarded under this Agreement shall vest as set forth above unless, prior to such vesting date, the Award and the applicable shares of Restricted Stock are forfeited or have become subject to accelerated vesting under the terms and conditions of the Plan or this Agreement. Until the shares of Restricted Stock vest, Participant shall not sell, transfer, pledge, assign or otherwise encumber such shares of Restricted Stock or any interest therein.

4.    Manner In Which Shares Will Be Held. All shares of Restricted Stock awarded to Participant hereunder shall be issued in book-entry form and held by the Company, or its designee, in such form, and as such, no stock certificates evidencing such shares will be issued or held with respect to such Restricted Stock. Certain terms, conditions and restrictions applicable to such Restricted Stock will be noted in the records of the Company’s transfer agent and in the book-entry system. At the Company’s discretion, and subject to the provisions of this Paragraph 4, stock certificates evidencing the shares of Restricted Stock awarded under this Agreement may be issued and registered in the name of Participant. In such event, such certificates shall be delivered to and held in custody by the Company, or its designee, until the restrictions thereon shall have lapsed or any conditions to the vesting of such Award, or a portion thereof, have been satisfied, and such certificates shall bear an appropriate legend referring to the terms, conditions and restrictions applicable to such Award.
Participant hereby irrevocably authorizes the Company and the Compensation and Talent Committee of the Board of Directors (the “Committee”) to take any and all appropriate action with respect to the evidence of Participant’s Restricted Stock, including, without limitation, issuing certificates for such Restricted Stock, issuing such Restricted Stock in book-entry form, transferring any previously issued certificates into book-entry form, transferring any Restricted Stock (whether held in certificate or book-entry form) into unrestricted form at vesting, or canceling any Restricted Stock (whether held in certificate or book-entry form) as and when required by this Agreement or the Plan, or undertaking any other action which may be done lawfully by the Company or the Committee in the administration of the Plan and this Agreement.
1

Participant specifically acknowledges and agrees that such certificates and/or book-entry evidence of Participant’s Restricted Stock may be transferred or cancelled pursuant to this Agreement and the Plan without requiring that a stock power be executed and delivered by Participant or requiring any other action on the part of Participant, and Participant authorizes the Company to undertake each such action without such stock powers.
Participant hereby further irrevocably appoints the Secretary of the Company and any employee of the Company who may be designated by the Secretary, and each of them, Participant’s true and lawful attorney-in-fact and agent, with full power of substitution and resubstitution, for Participant and in his or her name, place and stead, in any and all capacities, to execute and deliver each and every document (including, without limitation, any such stock powers) which may be necessary or appropriate in connection with the issuance, transfer, cancellation or other action taken in connection with the Restricted Stock awarded hereunder pursuant to this Agreement or the Plan. The rights granted by Participant under this paragraph shall automatically expire as to shares of Restricted Stock awarded hereunder upon the transfer of such shares into unrestricted form at vesting or upon the cancellation of such shares at any time, as applicable, pursuant to this Agreement and the Plan.
5.    Rights of Shareholder. Except as otherwise provided in this Agreement or the Plan, Participant shall have, with respect to the shares of Restricted Stock awarded hereunder, all of the rights of a shareholder of the Company, including the right to vote the shares and the right to receive any dividends as declared by the Company’s Board of Directors.
6.    Shares Non-Transferable. No shares of Restricted Stock shall be transferable by Participant other than by will or by the laws of descent and distribution. In the event any Award is transferred or assigned pursuant to a court order, such transfer or assignment shall be without liability to the Company, and the Company shall have the right to offset against such Award any expenses (including attorneys’ fees) incurred by the Company in connection with such transfer or assignment.
7.    Restricted Stock Deferral Plan. If Participant is eligible, and if Participant has made the appropriate election, to defer all or a portion of the Restricted Stock awarded hereunder into The Progressive Corporation Directors Restricted Stock Deferral Plan (the “Deferral Plan”), then the Common Shares that would otherwise vest in accordance with the terms of this Agreement and are subject to such election, instead of being delivered to Participant, shall be credited to Participant’s account and distributed in accordance with the terms of the Deferral Plan and Participant’s deferral election thereunder.
8.    Dividends. Participant acknowledges and agrees that the Company will pay, or cause to be paid, any cash dividends payable in respect of Restricted Stock through such method(s) of payment as the Company deems advisable, on or promptly after the date established by the Board of Directors for the payment of such cash dividend to holders of the Company’s Common Shares (the “Dividend Payment Date”), including, but not limited to: (i) payment by the Company’s transfer agent through the procedures established generally for shareholders of record; or (ii) payment by the Company to Participant directly by appropriate check, draft or automatic deposit, provided, however, that in the event a Vesting Date falls between a record date and a Dividend Payment Date for any such dividend and Participant has deferred the Award pursuant to and in accordance with the terms of the Deferral Plan, then such dividend shall not be paid to Participant but instead shall be reinvested in accordance with the Deferral Plan.
2

9.    Termination of Service. Except as otherwise provided in the Plan or as determined by the Committee, if Participant’s service as a member of the Board of Directors terminates for any reason other than death or Disability, all Restricted Stock held by Participant which is unvested or subject to restriction at the time of such termination shall be automatically forfeited immediately after such termination. In the event Participant dies while serving on the Board of Directors, all Restricted Stock held by Participant shall vest in full immediately after Participant’s death, and the Company shall process such vesting within thirty (30) days of receipt of notice thereof. In the event Participant resigns or is removed from the Board of Directors as a result of Participant’s Disability, all Restricted Stock held by Participant shall vest in full immediately after such resignation or removal, and the Company shall process such vesting within thirty (30) days of the date on which the Committee determines that such resignation or removal was the result of Participant’s Disability (but not later than December 31 of the year of such resignation or removal, or if later, the 15th day of the third calendar month following such resignation or removal).
10.    Entire Agreement. This Agreement constitutes the entire agreement between the parties and supersedes and cancels any other agreement, representation or communication, whether oral or in writing, between the parties hereto relating to the subject matter hereof; provided, however, that the Agreement shall be at all times subject to the Plan as provided above.
11.    Amendment. The Committee, in its sole discretion, may hereafter amend the terms of this Award to the fullest extent permitted by Section 13 of the Plan.
12.    Definitions: Unless otherwise defined in this Agreement, each capitalized term in this Agreement shall have the meaning given to it in the Plan.
13.    Acknowledgment. Participant hereby: (i) acknowledges receiving a copy of the plan description relating to the Plan, and represents that he or she is familiar with all of the material provisions of the Plan, as set forth in such plan description; (ii) accepts this Agreement and the Restricted Stock awarded pursuant hereto subject to all provisions of the Plan and this Agreement; and (iii) agrees to accept as binding, conclusive and final all decisions and interpretations of the Committee relating to the Plan, this Agreement or the Restricted Stock awarded hereunder.
Agreed to as of the day and year first written above.
    
<name of participant>
THE PROGRESSIVE CORPORATION
By:     
Vice President & Secretary
3
EX-10.2 3 pgr-2024630exhibit102.htm EX-10.2 Document
Exhibit 10.2
FIRST AMENDMENT TO
THE PROGRESSIVE CORPORATION
EXECUTIVE DEFERRED COMPENSATION PLAN
(2018 AMENDMENT AND RESTATEMENT)

WHEREAS, The Progressive Corporation (the “Company”) currently maintains The Progressive Corporation Executive Deferred Compensation Plan (the “Plan”) pursuant to the 2018 Amendment and Restatement; and

WHEREAS, the Company desires to amend the Plan effective as of May 10, 2024;

NOW, THEREFORE, the Plan is hereby amended as follows, effective on the date the Company’s shareholders approve The Progressive Corporation 2024 Equity Incentive Plan:

1.Section 1.10 of the Plan is hereby amended and restated in its entirety to provide as follows:

"Committee" means the Compensation and Talent Committee of the Board of Directors of the Company, or any successor committee.

2.Section 1.20 of the Plan is hereby amended and restated in its entirety to provide as follows:

"Gainsharing Award" means any bonus or other incentive award payable with respect to a Plan Year under any plan that expressly allows deferrals under this Plan, including the annual The Progressive Corporation Gainshare Plan, and any other plan or program as may be designated by the Committee.

3.Section 1.21 of the Plan is hereby amended and restated in its entirety to provide as follows:

“Incentive Plan” means The Progressive Corporation 2015 Equity Incentive Plan, The Progressive Corporation 2024 Equity Incentive Plan, in each case as amended from time to time, or any similar plan that may be adopted by the Company in the future and that provides for the issuance of restricted stock and/or restricted stock units.

4.In all other respects the Plan is unchanged.
IN WITNESS WHEREOF, The Progressive Corporation has hereunto caused this Amendment to be executed by its duly authorized representative on the 19th day of June, 2024.




THE PROGRESSIVE CORPORATION


By:     /s/ David M. Stringer            
    David M. Stringer,
Vice President and Secretary


EX-10.3 4 pgr-2024630exhibit103.htm EX-10.3 Document
Exhibit 10.3
THE PROGRESSIVE CORPORATION
EXECUTIVE SEPARATION ALLOWANCE PLAN
(2024 AMENDMENT AND RESTATEMENT)


WHEREAS, The Progressive Corporation Executive Separation Allowance Plan (“Plan”) is currently maintained pursuant to a 2021 Amendment and Restatement and two amendments thereto; and

WHEREAS, it is deemed desirable to amend and restate the Plan;

NOW THEREFORE, effective as of May 10, 2024, the Plan is hereby amended and restated as set forth below:

    SECTION 1 – DEFINITIONS

1.1    “Affiliated Company” means any entity in which the Company owns, directly or indirectly, more than fifty percent (50%) of the stock or ownership interests.

1.2    “Applicable Group Insurance Plan”, as to each Eligible Employee, means any employee benefit plan (including, but not limited to, The Progressive Health, Life and Disability Benefits Plan) in which the Eligible Employee is eligible to participate and which provides medical, dental, vision, life or disability coverage, as such plan may be in effect from time to time.

1.3    “ARX Company” means ARX Holding Corp. and any entity in which ARX Holding Corp. owns, directly or indirectly, more than fifty percent (50%) of the stock or ownership interests, including but not limited to American Strategic Insurance Corp. and e-INS, LLC.


1.4    “Cause” (a) before a Change in Control means (i) an Eligible Employee’s violation of Progressive’s Code of Business Conduct and Ethics, provided that such violation would entitle the Company to terminate the Eligible Employee’s employment under the Company’s customary Code of Business Conduct and Ethics enforcement procedures or (ii) an Eligible Employee’s failure to meet written job objectives, provided that such failure would entitle the Company to terminate the Eligible Employee’s employment under the Company’s customary performance management procedures; and (b) after a Change in Control has the meaning given to that term in the most recently adopted Equity Incentive Plan.

1.5    “Change in Control” has the meaning given to that term in the most recently adopted Equity Incentive Plan.

1.6    “Code” means the Internal Revenue Code of 1986, as amended.

-1-

1.7    “Company” means The Progressive Corporation, an Ohio corporation, or its successors.

1.8    “Compensation” as to each Eligible Employee means his/her rate of base salary or other base wages immediately prior to his/her Separation Date. This term does not include overtime pay, shift differentials, other pay differentials, Gainsharing, bonuses or other annual cash incentive payments, commissions, stock-based compensation, incentive compensation, separate pay adjustments or allowances or any other forms of remuneration.

1.9    “Eligible Employee” means a regular, non-temporary employee of a Participating Employer who is eligible to receive annual restricted stock units or other annual stock-based awards under the Equity Incentive Plan or any similar plan as determined by the Company, or whose annual compensation within the meaning of Section 401(a)(17) of the Code exceeds the maximum amount allowed under such Code Section. Notwithstanding anything in the Plan to the contrary, Eligible Employees shall not include (i) any person classified by a Participating Employer or any Affiliated Company as an independent contractor or as an employee of an entity other than a Participating Employer (ii) any person whose terms and conditions of employment are governed by a collective bargaining agreement, (iii) any person who receives a one-time restricted stock unit award or other stock-based award under any Equity Incentive Plan or any similar plan, but who is not eligible to receive regular, annual restricted stock unit awards or other stock-based awards under the most recently adopted Equity Incentive Plan or any similar plan, (iv) the Company's Chairman of the Board at any time that he or she is an employee of the Company but is not also acting as the Company's Chief Executive Officer, or (v) any person who resides and works in a country other than the United States.

1.10    “Equity Incentive Plan” means The Progressive Corporation 2015 Equity Incentive Plan, The Progressive Corporation 2024 Equity Incentive Plan, each as may be amended from time to time, or any such similar plan as may be in effect from time to time.


1.11    “Executive Officer” means an Eligible Employee who is required to file reports with the Securities Exchange Commission under Section 16 of the Securities Exchange Act of 1934, as amended.

1.12    “Good Reason” has the meaning given that term in the most recently adopted Equity Incentive Plan.

1.13    “Grade Level” shall mean the grade level assigned by Progressive to the position held by an Eligible Employee immediately prior to termination of employment or Job Change.

1.14 “Job Change” means any change in an Eligible Employee’s job duties that is deemed significant by the Company in its sole and absolute discretion. No determination by the Company as to the significance of any such change shall be deemed a precedent or shall limit in any way the Company’s sole and absolute discretion in deciding whether any change in any Eligible Employee’s job duties is significant.
-2-


1.15    “Other Compensation Agreements” means policies, plans, understandings, arrangements, individual employment agreements, termination agreements, severance agreements and any other agreements regarding separation allowances, severance pay and/or similar compensation payable by Progressive or a Participating Employer to terminated Eligible Employees. Notwithstanding the foregoing, Other Compensation Agreements do not include any Equity Incentive Plan, any similar plan as determined by the Company and any award agreement representing restricted stock units, stock options or any other award under any of those plans.

1.16    “Participating Employer” shall mean each Affiliated Company that employs one or more individuals and classifies them as its employees for payroll tax purposes, and that either (a) was an Affiliated Company as of March 5, 2021, or (b) becomes an Affiliated Company on or after March 6, 2021, and elects to participate in the Plan in accordance with Section 11.
1.17    “Plan” means The Progressive Corporation Executive Separation Allowance Plan (2024 Amendment and Restatement), as set forth herein and as the same may be amended from time to time.

1.18    “Plan Administrator” shall mean Progressive Casualty Insurance Company (“PCIC”).

1.19    “Progressive” includes the Company and any other entity which from time to time is a Participating Employer.

1.20    “Separation Agreement and General Release” means an agreement and release substantially in the form attached hereto as Exhibit A.

1.21    “Separation Date” means the effective date of any Eligible Employee’s termination of employment or resignation due to a Job Change or, after a Change in Control, resignation for Good Reason.

1.22    “Years of Service” as to each Eligible Employee means the period of time beginning on his/her most recent date of hire by a Participating Employer and ending on his/her most recent Separation Date. However, Years of Service shall not include any time during which an Eligible Employee has received long-term disability benefits under the Applicable Group Insurance Plan.


    SECTION 2 – ENTITLEMENT TO SEPARATION ALLOWANCE

2.1    (a) An Eligible Employee shall be entitled to receive a separation allowance under this Plan if (i) Progressive terminates his/her employment for reasons other than resignation (except as provided in Section 2.1(b) below), retirement, death, disability (except as
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provided in Section 2.3 below), leave of absence or discharge for Cause, and (ii) the Eligible Employee signs a Separation Agreement and General Release, does not revoke the Separation Agreement and General Release within the seven-day revocation period (if applicable), and returns the Separation Agreement and General Release to the Company within forty-five (45) days after the later of the date the Eligible Employee receives the Separation Agreement and General Release and the Eligible Employee’s Separation Date.

    (b) An Eligible Employee shall be entitled to receive a separation allowance under this Plan if (i) the Company gives the Eligible Employee written notice of a Job Change, (ii) the Eligible Employee delivers a written resignation from employment to the Company within such period as the Company shall specify and which resignation is effective as of a date that (A) is acceptable to the Company in its sole and absolute discretion and (B) is no later than January 10 of the calendar year immediately following the calendar year in which the Eligible Employee receives from the Company the written notice of a Job Change pursuant to Section 2.1(b)(i) above, and (iii) the Eligible Employee signs a Separation Agreement and General Release, does not revoke the Separation Agreement and General Release within the seven-day revocation period (if applicable), and returns the Separation Agreement and General Release to the Company within forty-five (45) days after the later of the date the Eligible Employee receives the Separation Agreement and General Release and the resignation effective date determined pursuant to Section 2.1(b)(ii) above.
    
2.2     In addition, if during the twenty-four (24) month period following a Change in Control, an Eligible Employee terminates his or her employment for Good Reason (as stated in a written notice to Progressive, which must be provided within thirty (30) days after the occurrence of the event(s) giving rise to such Good Reason, and must set forth such Good Reason in reasonable detail and the expected date of termination, which shall be not more than thirty (30) days after the date of such notice), and Progressive fails to cure the event(s) giving rise to the claim of Good Reason within such thirty (30) day period, then upon the occurrence of such termination, the Eligible Employee shall be entitled to a separation allowance under this Plan if the Eligible Employee signs a Separation Agreement and General Release and returns it to the Company within forty-five (45) days after the Eligible Employee’s Separation Date.

2.3    Notwithstanding the preceding provisions of this Section 2, no Eligible Employee shall be entitled to receive a separation allowance if he/she is on a medical or other leave of absence, except for an Eligible Employee who, on his or her Separation Date, is receiving long-term disability benefits under the Applicable Group Insurance Plan or is on a qualifying leave pursuant to the Family and Medical Leave Act, the Uniformed Services Employment and Reemployment Rights Act, or any other local, state or federal law pursuant to which the Eligible Employee has a lawful right to a separation allowance upon termination of employment or resignation due to a Job Change or, after a Change in Control, resignation for Good Reason.

2.4    Notwithstanding anything in this Plan to the contrary, an Eligible Employee shall not be entitled to receive a separation allowance, and any Separation Agreement and General
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Release that such Eligible Employee previously may have executed shall be considered null and void, if, at any time prior to payment of a separation allowance to such Eligible Employee, the Company determines that the Eligible Employee has at any time prior to such payment committed a violation of Progressive’s Code of Business Conduct and Ethics that would have entitled Progressive to terminate the Eligible Employee’s employment in accordance with Progressive’s then current disciplinary practices with respect to the type of violation in question had the Eligible Employee still been actively employed. The provisions of this Section 2.4 shall cease to be effective immediately upon the occurrence of a Change in Control. The preceding provisions of this Section 2.4 shall not in any way affect the Company’s right to terminate an employee’s employment for Cause following a Change in Control.

2.5 Each Eligible Employee who is entitled to a separation allowance under the preceding provisions of this Section shall be entitled to participate in outplacement benefits at the Company’s expense and in the form and manner made available by the Company pursuant to the Company’s outplacement benefits program then in effect, if any, or in any other such form and manner as the Company may elect. An Eligible Employee’s participation in outplacement benefits shall be subject to the following restrictions: (a) the receipt of outplacement benefits during any calendar year shall not affect an Eligible Employee’s right to such benefits during any other calendar year; and (b) the Company shall not make any payment for outplacement services after the last day of the second calendar year following the calendar year in which the Eligible Employee’s Separation Date occurs.

2.6    Notwithstanding anything in this Plan to the contrary, if Progressive sells or transfers substantially all of a business unit, division, geographic operation, product or product line, or any combination thereof (a “Disposed Operation”) to a third party, and if an Eligible Employee who provides services to such Disposed Operation is offered or accepts any type of employment with such third party as of or following consummation of such sale or transfer, then such Eligible Employee shall not be entitled to receive a separation allowance or any other benefit under this Plan. The provisions of this Section 2.6 shall not apply to any transaction that constitutes, or that occurs after, a Change in Control.

    SECTION 3 – AMOUNT OF SEPARATION ALLOWANCE

3.1 Subject to Section 5.2, the separation allowance payable to each Eligible Employee who is entitled to such allowance under Section 2 above shall be equal to the number of weeks of Compensation set forth in the table below, based on the Eligible Employee’s Grade Level and Years of Service as of his/her Separation Date: 1 An Eligible Employee in a Protective Non-Graded Grade Level shall mean an Eligible Employee that does not have a designated Grade Level who is employed by Protective Insurance Corporation or an affiliate or subsidiary thereof.

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Eligible Employees at Grade Levels 47 through 49 or a Protective Non-Graded Grade Level1
 26 weeks of Compensation plus two additional weeks of Compensation for each full Year of Service in excess of 13 Years of Service, not to exceed an aggregate of 52 weeks of Compensation
(1) Eligible Employees at Grade Level 50 through 53 or GNG, and (2) any other Eligible Employee who is designated in writing by (i) the Compensation and Talent Committee of the Company’s Board of Directors, if the Eligible Employee is an Executive Officer, or (ii) the Company’s Chief Executive Officer and/or Chief Human Resources Officer, if the Eligible Employee is not an Executive Officer. 52 weeks of Compensation
(1) The Company’s Chief Executive Officer; (2) Eligible Employees at Grade Level ENG; and (3) any other Eligible Employee designated in writing by (i) the Compensation and Talent Committee of the Company’s Board of Directors, if the Eligible Employee is an Executive Officer, or (ii) the Company’s Chief Executive Officer and Chief Human Resources Officer, if the Eligible Employee is not an Executive Officer.
•    Less than one Year of Service: 52 weeks of Compensation
•    At least one, but less than two, Years of Service: 104 weeks of Compensation
•    At least two Years of Service: 156 weeks of Compensation


3.2    Each Eligible Employee’s separation allowance shall be paid in a lump sum within thirty (30) days following the later of (i) the Eligible Employee’s Separation Date, or (ii) the expiration of the revocation period referred to in the Eligible Employee’s signed Separation Agreement and General Release. In no event, however, shall an Eligible Employee’s separation allowance be paid later than March 15 of the year following the year in which the Eligible Employee’s Separation Date occurs.

3.3    Progressive shall withhold from each separation allowance all applicable federal, state, and local taxes, Social Security taxes and other deductions required by law, and any other amounts due to Progressive from the Eligible Employee for any reason.

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3.4    Each Eligible Employee’s separation allowance payable under this Plan shall be reduced by the amount of any state-mandated separation allowance or severance payments payable by Progressive to such Eligible Employee.

3.5    Notwithstanding anything herein to the contrary, no separation allowance payments shall be made under this Plan to any Eligible Employee later than two and one-half months following (i) the end of the year in which the Eligible Employee’s Separation Date occurs, or (ii) if earlier, the end of the year in which the Eligible Employee receives a written notice from the Company pursuant to Section 2.1(b)(i) above.

3.6    Each separation allowance payable under this Plan to an Eligible Employee who is affected by a “plant closing” or “mass layoff” within the meaning of the Worker Adjustment and Retraining Notification Act (29 U.S.C. §§2101-2109) (“WARN”) shall be reduced by the amount of salary or other wages paid by Progressive to such Eligible Employee in respect of the period (“WARN Period”) commencing on the date he/she receives written notice pursuant to WARN that Progressive will be terminating his/her employment and ending on his/her Separation Date, but only to the extent that the Eligible Employee has not earned wages from Progressive during such WARN Period.

3.7    An Eligible Employee who receives a separation allowance under this Plan shall be obligated to repay a portion of that separation allowance if he/she is hired by a Participating Employer as a regular employee within a period of time following his/her Separation Date that does not exceed the number of weeks of Compensation used in computing his/her separation allowance under Section 3.1. The amount of the repayment shall equal the difference between (a) the total separation allowance paid to the Eligible Employee and (b) the total separation allowance paid to the Eligible Employee multiplied by a fraction, the numerator of which is the number of weeks, rounded to the nearest whole week, beginning on the Eligible Employee’s Separation Date and ending on his/her rehire date, and the denominator of which is the total number of weeks of Compensation used in computing his/her separation allowance under Section 3.1. Repayment shall be made at such time and in such manner as shall be determined by the Participating Employer which hires the Eligible Employee, in such Participating Employer’s sole discretion.

    SECTION 4 – CONTINUED WELFARE BENEFITS

4.1 An Eligible Employee who resigns or whose employment has been terminated under the Plan may elect to continue his/her and his/her covered dependents’ medical, dental and vision coverages, if any, under the Consolidated Omnibus Budget Reconciliation Act of 1985 (“COBRA”), as further provided in the Applicable Group Insurance Plan (to the extent he/she and his/her dependents were receiving such coverages immediately prior to his/her Separation Date), for the period specified in the Applicable Group Insurance Plan and subject to the terms and conditions thereof. If an Eligible Employee who is entitled to a separation allowance under the preceding provisions of this Plan elects to continue his/her and/or his/her covered dependents’ medical, dental and/or vision coverages under the Applicable Group Insurance Plan, the Eligible Employee will be entitled to receive such coverages at the contribution amount set forth in the Applicable Group Insurance Plan (referred to therein as the “Separation Allowance Contribution”) for a period not to exceed the lesser of (i) the COBRA continued coverage period or (ii) the number of weeks of Compensation used in computing the amount of his/her separation allowance under Section 3.1 above, provided that the Eligible Employee pays such Separation Allowance Contribution to the Participating Employer at such times as the Participating Employer shall specify.
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4.2    Notwithstanding the foregoing, if the Company reasonably determines that, as a result of the continuation of coverage pursuant to this Section 4, Progressive, an Applicable Group Insurance Plan, or an Eligible Employee could be subject to: (a) any excise tax for failure to comply with any law applicable to group health plans; or (b) the taxation of any medical expense reimbursement benefits provided under an Applicable Group Insurance Plan, the Company shall require an Eligible Employee to pay the full cost of the continuation of coverage in lieu of the Separation Allowance Contribution.
SECTION 5 – ELIGIBILITY UNDER OTHER PLANS AND AGREEMENTS

5.1    This Plan entirely supersedes and replaces all Other Compensation Agreements adopted or entered into before March 5, 2021, except (i) with respect to any Eligible Employee who has incurred a Separation Date prior to March 5, 2021, and (ii) for any Other Compensation Agreement that (a) has been entered into in writing between any individual Eligible Employee and a Participating Employer (or predecessor, affiliate or subsidiary thereof) and (b) is known as of March 4, 2022 to the Chief Human Resources Officer of the Company.

5.2    Each separation allowance payment payable under this Plan to an Eligible Employee shall be reduced, potentially down to zero, by any amount payable under any Other Compensation Agreement that has been or is entered into between (i) an ARX Company or any other entity whose stock or assets have been acquired, directly or indirectly, by Progressive (through merger, purchase or otherwise) during or after 2015 and (ii) an Eligible Employee.

SECTION 6 – CLAIMS PROCEDURES

6.1    Benefits Claim.

    (a)    The Plan Administrator is responsible for evaluating all benefits claims under the Plan, and shall establish reasonable procedures under which a claimant, or his/her duly authorized representative, may present a claim for benefits under this Plan.

(b) Unless such claim is allowed in full by the Plan Administrator, written notice of the denial shall be furnished to the claimant within ninety (90) days of receipt (which may be extended by a period not to exceed an additional ninety (90) days if special circumstances so require and written notice to the claimant is given prior to the expiration of the initial ninety (90) day period describing such circumstances and indicating the date by which the Plan Administrator expects to render its determination) setting forth the following in a manner calculated to be understood by the claimant:
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(i)    The specific reason(s) for the denial;

(ii)     Specific references(s) to any pertinent provision(s) of the Plan or rules promulgated pursuant thereto on which the denial is based;

(iii)    A description of any additional information or material as may be necessary to perfect the claim, together with an explanation of why it is necessary;

(iv)    A description of the Plan’s claims review procedures and the time limits applicable to such procedures, including a statement of the claimant’s right to bring a civil action under Section 502(a) of ERISA following an adverse benefit determination on review; and

(v)     An explanation of the steps to be taken if the claimant wishes to resubmit his/her claim for review.

6.2    Appealing a Denied Claim.

(a)    Within a reasonable period of time after the denial of the claim, but in any event, not to be more than sixty (60) days thereafter, the claimant or his/her duly authorized representative may make written application to the Plan Administrator for a review of such denial. The claimant or his/her representative, may, upon request and free of charge, review or receive copies of documents, records and other information relevant to the claimant’s claim for benefits, and may submit written comments, documents, records and other information relating to the claim for benefits.

(b)    If an appeal is timely filed, the Plan Administrator shall conduct a full and fair review of the claim and mail or deliver to the claimant its written decision within sixty (60) days after receipt of the claimant’s request for review (which may be extended by a period not to exceed an additional sixty (60) days if special circumstances or a hearing so require and written notice is given to the claimant prior to the expiration of the initial sixty (60) day period describing such special circumstances and indicating the date by which the Plan Administrator expects to render its determination). In conducting its review, the Plan Administrator shall take into account all comments, documents, records and other information submitted by the claimant relating to the claim, without regard to whether such information was submitted or considered in the initial benefit determination. The Plan Administrator’s decision on review shall:

(i)    Be written in a manner calculated to be understood by the claimant;

(ii)    State the specific reason(s) for the decision;

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(iii)    Make specific reference to pertinent provision(s) of the Plan;

(iv)    State that the claimant is entitled to receive, upon request and free of charge, reasonable access to, and copies of, all documents, records and other information relevant to the claimant’s claim for benefits; and

(v)    Include a statement of the claimant’s right to bring a civil action under Section 502(a) of ERISA.

6.3    If a period of time is extended, as permitted under Sections 6.1(b) and 6.2(b) above, due to a claimant’s failure to submit information to decide a claim, the period for making the benefit determination on review shall be tolled from the date on which the notification of the extension is sent to the claimant until the date on which the claimant responds to the request for additional information.

6.4    Legal Action. No legal action with respect to the Plan, or any benefits thereunder, may be brought later than: (a) one year after the Plan Administrator’s decision on your appeal; or, if earlier, (b) three years from the date your eligibility for any separation allowance benefit was first denied.

6.5    Venue Restriction. A Participant or Beneficiary shall only bring an action in connection with the Plan in the United States District Court Northern District of Ohio.

SECTION 7 – AMENDMENT AND TERMINATION

7.1     The Company, by action of the Compensation and Talent Committee of its Board of Directors, may amend, modify or terminate the Plan in whole or in part at any time for any reason without the consent of any Affiliated Company or any employee or other person; provided, however, that, except for legally required amendments, modifications and terminations, no such amendment, modification or termination shall impair the rights of any Eligible Employee who incurs a Separation Date prior to the date the Company adopts such amendment or modification or approves such termination.

7.2 Notwithstanding the provisions of Section 7.1, the Company may, by action of its Chief Legal Officer, modify or amend the Executive Separation Agreement and General Release at any time, without action of the Compensation and Talent Committee of its Board of Directors or any Affiliated Company or any other person, to (i) respond to developments in applicable law, (ii) reflect changes to the names of benefit plans provided by the Company and referenced in the Plan, or (iii) conform such document to the terms of the Plan. Additionally, with the exception of the Separation Agreement and Release of any Eligible Employee who immediately prior to, or within ninety (90) days of, such individual’s Separation Date was an Executive Officer of the Company, the Company may, by action of its Chief Legal Officer, modify or amend the Separation Agreement and General Release at any time in response to conform to developments in the Company’s employment practices, or to clarify the intent of an existing provision of the Separation Agreement and General Release, without action of the Compensation and Talent Committee of its Board of Directors or any Affiliated Company or any other person.
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7.3     Notwithstanding the provisions of Sections 7.1 and 7.2, in the event of the occurrence of a Change in Control, until after the third anniversary of the date such Change in Control occurred, neither the Plan nor the Executive Separation Agreement and General Release may be amended, modified or terminated in a way that impairs or reduces any of the rights or benefits of any individual who was an Eligible Employee immediately prior to, or within ninety (90) days prior to, such Change in Control.

    SECTION 8 – RIGHTS OF SETOFF

8.1    Progressive shall have the unrestricted right and power to set off against, or recover out of, any payments owed an Eligible Employee or other person under this Plan, at the time such payments would have otherwise been payable under this Plan, any amounts owed to Progressive by such Eligible Employee or other person.

    SECTION 9 – FUNDING

9.1    All payments pursuant to this Plan shall be made from Progressive's general funds and nothing contained herein shall be deemed to require Progressive to, and Progressive shall not, physically segregate any sums from its general funds, or create any trust or escrow account, or make any special deposit, in respect of any amounts payable hereunder.

    SECTION 10 – ADMINISTRATION

10.1    PCIC shall be the “plan administrator” and shall be the “named fiduciary” within the meaning of Section 402 of the Employee Retirement Income Security Act of 1974, as amended. Except as specified elsewhere herein, the Plan Administrator shall exercise all rights and duties with respect hereto, including, without limitation, the right:

(i)    to make and enforce such rules and regulations as are necessary or proper for the efficient administration of this Plan; and

(ii)    to interpret and construe this Plan and to decide all disputes and other matters arising hereunder, including but not limited to the right to determine eligibility for benefits and resolve possible ambiguities, inconsistencies or omissions. All such rules, interpretations and decisions shall be applied in a uniform manner to all persons similarly situated.

Except as otherwise specifically provided herein, no action or decision taken in accordance with this Plan by the Plan Administrator or Progressive shall be relied upon as a precedent for any similar action or decision under any circumstances.

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10.2    It is intended that all amounts payable under this Plan shall be, to the greatest extent possible, either “short-term deferral” or “separation pay” within the meaning of Treasury Regulation Sections 1.409A-1(b)(4) and 1.409A-1(b)(9) respectively and, as such, shall be exempt from the application of Section 409A of the Code. The Plan, the Separation Agreement and General Release, and any other documents relating to the payment of separation allowance or the provision of benefits hereunder shall be construed and interpreted in accordance with such intention. Notwithstanding the foregoing, the Company makes no representations that any separation allowance payment shall comply with Section 409A and in no event shall the Company be liable for all or any portion of any taxes, penalties, interest or other expenses that may be incurred by an Eligible Employee on account of noncompliance with Section 409A of the Code.

    SECTION 11 – ADOPTION OF THE PLAN BY AFFILIATED COMPANIES

11.1    Adoption with Approval

    Any Affiliated Company may adopt and become a party to this Plan with the consent of the Company and subject to such terms and conditions as the Company may require or approve.

11.2    Procedure for Adoption

    An Affiliated Company may adopt the Plan and become a Participating Employer hereunder by executing an instrument in writing evidencing such adoption by its Board of Directors and filing a copy thereof with the Company. Upon approval of the Affiliated Company's adoption of the Plan by the Company, the Affiliated Company's adoption of the Plan shall be effective as of the date specified in said instruments.

11.3    Effect of Adoption

    (a)    If there is more than one Participating Employer hereunder, the costs and expenses in connection with the Plan each year shall be shared by all Participating Employers in such manner as the Company determines.

    (b)    Each Participating Employer, as a condition of continued participation in this Plan, delegates to the Company the sole power and authority to design, establish and change the Plan, including, without limitation, the power and authority to:

        (i)    determine the amount of employer and employee contributions

    (ii)    consent to the adoption of this Plan by other Affiliated Companies; and

        (iii)    amend or terminate the Plan in accordance with Section 7.

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    (c)    Each Participating Employer, as a condition of continued participation in this Plan, delegates to the Company the sole power and authority to administer and operate the Plan as provided in Section 10 of the Plan.

11.4    Termination of Adoption

    Each Participating Employer may elect separately to withdraw from the Plan, but amendments may be made only by the Company as provided in Section 7. Any such withdrawal shall be expressed in an instrument in writing executed by the withdrawing Participating Employer on order of its Board of Directors and filed with the Company.

    SECTION 12 – EFFECTIVE DATE

12.1    This Plan shall be effective May 10, 2024, but only as to Eligible Employees who incur Separation Dates on or after such date.


IN WITNESS WHEREOF, the Company has hereunto caused this Amendment and Restatement to be executed by its duly authorized representative as of the 19th day of June, 2024.


THE PROGRESSIVE CORPORATION

BY: /s/ David M. Stringer        

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EXHIBIT A

EXECUTIVE SEPARATION AGREEMENT AND GENERAL RELEASE

TITLE: Vice President and Secretary THIS AGREEMENT is entered into by and between you («Name») and Progressive «PayrollCompany» (“Progressive”), together with its parents, subsidiaries, affiliates, predecessors, successors and assigns (collectively, with Progressive, the “Progressive Group”), pursuant to The Progressive Corporation Executive Separation Allowance Plan (“Plan”).

    WHEREAS, your employment with Progressive ended effective «TermDate» (the “Separation Date”); and

    WHEREAS, you desire to receive certain separation allowance benefits under the Plan; and

    WHEREAS, the Plan provides separation allowance benefits only to employees who sign a Separation Agreement and General Release in the form specified in the Plan;

    NOW, THEREFORE, you and the Progressive Group agree as follows:

1.Final Wages and PTO Payment. Progressive shall pay you for all hours of work performed and for all credited but unused Paid Time Off hours determined as of your Separation Date in accordance with Progressive’s standard practices. These payments will be made within thirty (30) days of the Separation Date, or at such earlier time as may be required by law, regardless of whether you accept this Agreement.

2.Severance Benefits. In consideration of your acceptance of this Agreement and subject to your fully meeting your obligations under it, Progressive will provide you with following severance pay and benefits:

a.Progressive shall pay you a separation allowance in the total gross amount of «SepText» Dollars ($«SepNo») (representing «sevwks» weeks of Compensation), less applicable tax withholding, other legally required deductions and (except to the extent prohibited by law) amounts due Progressive for any reason. Such separation allowance shall be paid in a lump sum at the time specified in Section 3.2 of the Plan and subject to the limitations specified in the Plan.

b.If you are participating in The Progressive Health, Life and Disability Benefits Plan (“Group Insurance Plan”), you may elect to continue your and your dependents’ medical, dental and vision coverages as maintained on the date of termination under the Group Insurance Plan for the periods specified in the Group Insurance Plan, subject to the terms, conditions and limitations of the Group Insurance Plan. If you elect to continue any of such coverages, Progressive shall pay 85% of the total cost of continuing such coverages for a period not to exceed the lesser of (i) the number of weeks of Compensation used in computing the amount of your separation allowance under Paragraph 2(a) above or (ii) the applicable COBRA continued coverage period, provided that you make payments at such times and in such manner as Progressive shall specify equal to the contributions you would have had to make for those coverages for such period had you continued to receive those coverages as an active employee during such period, all as determined by Progressive. Any such Company payment of premiums is likely to be treated as taxable income for you. You also shall entitled to the conversion privileges, if any, applicable to your life insurance and/or other coverages under the Group Insurance Plan.
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c.Progressive shall make outplacement services available to you for a period of [ ] months, in accordance with Section 2.5 of the Plan.

d.If you are rehired by Progressive or any other Participating Employer as a regular employee within a period of time following your Separation Date that does not exceed the number of weeks of Compensation used in computing your separation allowance under the Plan, you shall repay to Progressive the amount specified in Section 3.7 of the Plan at the time and in the manner specified therein.

e.[DELETE IF SEPARATION DATE IS AFTER CHANGE OF CONTROL.] You shall not be entitled to receive the severance pay and benefits described above, and this Agreement shall be considered null and void, if, at any time prior to payment to you of a separation allowance, Progressive determines that you have committed a violation of Progressive’s Code of Business Conduct and Ethics that would have led Progressive to terminate your employment in accordance with Progressive’s then current disciplinary practices with respect to the type of violation in question had you still been actively employed.

3.Effect on Equity Incentives. [IF NOT QUALIFIED RETIREMENT] You acknowledge the forfeiture of any and all unvested Restricted Stock Units awarded to you under The Progressive Corporation 2015 Equity Incentive Plan and/or The Progressive Corporation 2024 Equity Incentive Plan, or any similar such plan, in each case as amended (the “Incentive Plans”), except to the extent stated in any agreement between you and Progressive related to unvested and outstanding performance-based restricted stock unit award(s) for which the Evaluation Period or the Growth Evaluation Period has ended prior to the Separation Date.  Your rights, if any, under The Progressive Corporation Executive Deferred Compensation Plan and/or the Incentive Plans (collectively, the “Executive Compensation Programs”) shall be determined in accordance with the governing provisions of the Executive Compensation Programs as in effect from time to time and any agreements entered into thereunder. For purposes of such Executive Compensation Programs, you shall be considered to have terminated employment with Progressive on the Separation Date.
[IF QUALIFIED RETIREMENT] The termination of your employment shall be deemed to be a Qualified Retirement as that term is used in The Progressive Corporation 2015 Equity Incentive Plan, The Progressive Corporation 2024 Equity Incentive Plan, or any similar such plan in each case as amended (the “Incentive Plans”), and/or any Restricted Stock Unit Award Agreement between you and Progressive (the “Stock Agreements”), and you shall enjoy such rights and be subject to such forfeitures and requirements as are contained in said Incentive Plans and/or Stock Agreements in accordance with the Incentive Plans and Stock Agreements. Your rights, if any, under The Progressive Corporation Executive Deferred Compensation Plan and/or the Incentive Plans (collectively, the “Executive Compensation Programs”) shall be determined in accordance with the governing provisions of the Executive Compensation Programs as in effect from time to time and any agreements entered into thereunder.
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For purposes of such Executive Compensation Programs, the Separation Date shall be your Qualified Retirement Date.

4.Acknowledgment of Full Payment and Status of Benefits. You acknowledge that the payments described in Paragraph 1 of this Agreement are in complete satisfaction of any and all wages and payments due to you from the Progressive Group, whether for services provided or otherwise, through the Separation Date and that, except as expressly provided under this Agreement, no further compensation is owed to you. You further acknowledge that, except as expressly provided in Paragraphs 2(b) and 3 above, your participation in all employee benefit plans and programs will end as of the Separation Date, in accordance with the terms of those plans and programs. You acknowledge that you have no rights under The Progressive Corporation Separation Allowance Plan.

5.Return of Documents and Other Property; Confidentiality; Trade Secrets.

a.You agree to continue to honor your obligations with respect to confidential and/or proprietary information belonging to the Progressive Group, including the Confidentiality Statement to which you agreed upon your hire, if any, and all applicable policies as set forth in Progressive’s Code of Business Conduct and Ethics and Workplace Policies. You affirm and represent that you have not taken or misused any such confidential and/or proprietary information and that you have returned to Progressive any records containing such confidential and/or proprietary information and all records that are the Progressive Group’s property.

b.Notwithstanding anything in this Agreement to the contrary, you and Progressive acknowledge that you shall not be held criminally or civilly liable under any Federal or State trade secret law for the disclosure of a trade secret that is made (i) in confidence to a Federal, State, or local government official, either directly or indirectly, or to an attorney; and (ii) solely for the purpose of reporting or investigating a suspected violation of law. In addition, you shall not be held criminally or civilly liable under any Federal or State trade secret law for the disclosure of a trade secret that is made in a complaint or other document filed in a lawsuit or other proceeding, if such filing is made under seal. Furthermore, in the event you file a lawsuit for retaliation by Progressive for reporting a suspected violation of law, you may disclose the trade secret to your attorney and use the trade secret information in the court proceeding, if you file any document containing the trade secret under seal and does not disclose the trade secret, except pursuant to court order.

6.Release of Claims. In exchange for separation allowance and benefits provided to you under this Agreement, to which you would not otherwise be entitled, you, on your own behalf and on behalf of your heirs, executors, agents, representatives, administrators, survivors, assigns and anyone claiming by or through you, hereby release Progressive and the Progressive Group, along with each of their individual and respective current and former directors, officers, agents, attorneys and employees in their corporate as well as personal capacities (collectively, the
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“Releasees”), from any and all claims, liabilities, demands, actions, suits and causes of action, whether known or unknown, that you ever had or now may have against any of the Releasees, both in law and equity, arising from or relating to (a) your employment with Progressive and/or any other entity of the Progressive Group and/or (b) work or services you performed for or on behalf of Progressive or any other entity of the Progressive Group (collectively, “Claims”). Your released Claims include, without limitation: claims arising under the Age Discrimination in Employment Act (“ADEA”), the Fair Labor Standards Act, Title VII of the Civil Rights Act of 1964, the Family and Medical Leave Act, the Americans with Disabilities Act, the National Labor Relations Act, the Uniformed Services Employment and Reemployment Rights Act and the Employee Retirement Income Security Act of 1974, each as may be amended; claims arising under state law [, including [recite any desired state statutes]]; claims for emotional distress and/or mental and/or physical injury; and any other claims relating in any way to your employment with Progressive and/or any other entity of the Progressive Group and its termination.

[IF EXECUTIVE IS A CALIFORNIA RESIDENT, INCLUDE] You further acknowledge that you have read and understand California Civil code Section 1542, which reads as follows:

“A general release does not extend to claims which the creditor does not know or suspect to exist in «HisHer» favor at the time of executing the release, which if known by him must have materially affected «HisHer» settlement with the debtor.”

You hereby waive the provisions and protections of California Civil code Section 1542 and agree that the above release shall apply to all Claims that you ever had or now may have against the Releasees, regardless of whether you currently are aware of the Claims or suspect that they exist.

[IF EXECUTIVE IS A RESIDENT OF ANY OTHER STATE REQUIRING RECITAL, INCLUDE RECITAL.]

7.No Pending or New Claims. You agree that you will not instigate, initiate, promote or participate in any Claims against Releasees unless required to do so by law, excepting only such Claim(s) as are permitted under Paragraph 11 below. In the event that you do so, the Claim(s) shall be dismissed immediately upon the presentation of this Agreement, and you shall reimburse Releasees for all legal fees and expenses incurred in defending such Claim(s) and obtaining their dismissal.

8.Cooperation. You agree to cooperate with the Progressive Group and/or any entity thereof, as well as any entity operating on its or their behalf, in response to all reasonable requests relating to your former job duties, including requests for such information as the location of documents or information and disclosure of all passwords necessary or desirable to the Progressive Group’s access of information that you password-protected on the information systems or the Progressive Group or any entity thereof. You further agree to cooperate with the Progressive Group and/or any entity thereof, as well as any entity operating on its or their behalf, in connection with any investigation or legal proceeding arising out of matters that were under your responsibility or that were related to, or caused by, your actions.

9.Non-Disparagement. You agree not to disparage the Progressive Group or Releasees, including by libel or defamation. You may, however, provide truthful information to any state or federal administrative agency and in response to formal legal process, such as a subpoena compelling your testimony.
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10.Non-Admission. You agree and acknowledge that this Agreement is not and shall not be construed to be, or represented to others as, an admission that Releasees violated any federal, state or local law or regulation or duty owed to you.

11.Right to Participate in Government Agency Proceedings. Notwithstanding any term or provision of this Agreement to the contrary (including, but not limited to, Paragraphs 5, 6, 7, 8 and 9 above), nothing in this Agreement, in Progressive’s Code of Business Conduct and Ethics and Workplace Policies, or in any other existing agreements between you and Progressive is intended or shall be construed to prohibit you, without notice to Progressive, from filing a charge with, or participating in any investigation or proceeding conducted by, the U.S. Equal Employment Opportunity Commission (or a comparable local, state or federal fair employment practices agency) or the U.S. Occupational Safety and Health Administration, from taking any actions protected by Section 7 of the National Labor Relations Act, from communicating directly with the Securities and Exchange Commission regarding any possible securities law violation, or from communicating with the Occupational Safety and Health Administration regarding a violation of any law it enforces. You acknowledge and agree, however, that, except with respect to any award pursuant to 15 U.S.C. § 78u-6 or any award administered by the U.S. Occupational Safety and Health Administration, this Agreement fully and finally resolves all monetary matters between you and Releasees, and you waive any right to monetary damages, attorneys’ fees, costs, equitable remedies and any other individual relief related to or arising from any such charge, or any ensuing complaint or lawsuit, filed by you or on your behalf.

    12.     Miscellaneous.

a.     Unless defined herein, all capitalized terms used in this Agreement shall have the meanings given to them in the Plan. The captions and headings in this Agreement are for convenience only and do not define or describe the scope or content of any provision of this Agreement.

b. This Agreement, together with the Plan and the other documents referenced herein, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous oral or written representations, agreements and understandings relating to your employment, its termination and all related matters, excluding only, and subject to Paragraph 11, above, (i) your continuing obligations under Progressive’s Code of Business Conduct and Ethics; (ii) any agreements between you and Progressive that by their terms continue to apply after the termination of your employment, including, but not limited to, agreements regarding your engagement in competitive activities, your solicitation of Progressive employees, your obligations with respect to confidential and/or proprietary information, and the parties’ rights and obligations with respect to inventions; (iii) agreements regarding the initiation and resolution of legal disputes between you and Progressive, including but not limited to agreements to adjudicate claims by binding arbitration and agreements regarding the time period in which claims must be brought; (iv) any other obligations that survive the termination of your employment; and (v) your rights, if any, under the Executive Compensation Programs and any agreements entered into thereunder.
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Any modifications or assignments of this Agreement must be in a writing signed by you and Progressive’s Chief Legal Officer (or, in the event of a conflict of interest, Progressive’s Chief Financial Officer) in order to be effective. This Agreement is subject to the terms, provisions and limitations of the Plan in all respects.

c.     In the event any provision of this Agreement shall be held to be void, unlawful or for any reason unenforceable or otherwise at variance with the intentions of the parties as expressed herein, the remaining portions of the Agreement shall remain in full force and effect. In the event you breach this Agreement or any part of it, or fail to perform your obligations under this Agreement, the Plan or any other agreement relating to your employment that survives this Agreement, Progressive’s obligations hereunder shall terminate but the Agreement otherwise shall remain in full force and effect, including your release of Claims. No waiver of any provision of this Agreement, or the breach thereof, shall be deemed a waiver of any other provision or breach.

d.     This Agreement may be signed in counterparts, each of which shall be deemed an original and all of which, taken together, shall constitute the same instrument, though this Agreement shall be of no force or effect until executed by both you and Progressive. A wet signature on an electronically transmitted copy of the Agreement and/or a wet signature transmitted electronically (i.e., a facsimile or scanned image) shall have the same effect as the original.

e.     This Agreement shall be interpreted, enforced and governed under the laws of the State of Ohio, in which State the Plan was adopted and is maintained.

13.     [INCLUDE IF EXECUTIVE IS 40 OR OVER AND PART OF GROUP (2 OR MORE) REORGANIZATION] Group Impact Attachment. In accordance with the provisions of the Older Workers Benefit Protection Act, attached as Attachment A to this Agreement is statistical information regarding job titles and ages of the employees [whose employment will and will not be terminated and/or who will or will not experience a Job Change] as a result of the [reduction in force and/or reorganization] as of the date below.

    14.     [INCLUDE IF EXECUTIVE IS 40 OR OVER] YOU FURTHER REPRESENT AND ACKNOWLEDGE:

A.THE ONLY CONSIDERATION FOR SIGNING THIS AGREEMENT IS THAT STATED EXPRESSLY HEREIN. NO PERSON OR ENTITY HAS MADE OTHER PROMISES OR AGREEMENTS OF ANY KIND TO CAUSE YOU TO SIGN THIS AGREEMENT.

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B.YOU FULLY UNDERSTAND THE MEANING AND INTENT OF THIS AGREEMENT. YOU HAVE READ THE AGREEMENT CAREFULLY, KNOW ITS CONTENTS, UNDERSTAND ITS TERMS, THEIR MEANING AND THEIR EFFECT UPON YOUR RIGHTS AND DUTIES. YOU ENTER INTO THIS AGREEMENT KNOWINGLY AND VOLUNTARILY, AGREE TO ALL ITS TERMS AND CONDITIONS, UNDERSTAND THEIR FINAL AND BINDING EFFECT, AND SIGN THIS AGREEMENT AS YOUR OWN FREE ACT WITH THE FULL INTENT OF RELEASING RELEASEES FROM ALL CLAIMS AS PROVIDED IN THIS AGREEMENT.

C.THIS AGREEMENT DOES NOT WAIVE OR RELEASE ANY RIGHTS OR CLAIMS YOU MAY HAVE UNDER THE ADEA THAT ARISE AFTER THE DATE YOU SIGN THIS AGREEMENT.

D.THE CONSIDERATION PROVIDED TO YOU UNDER THIS AGREEMENT IS IN ADDITION TO ANYTHING OF VALUE TO WHICH YOU ARE ENTITLED ALREADY.

E.YOU HAVE BEEN ADVISED BY PROGRESSIVE TO CONSULT WITH AN ATTORNEY PRIOR TO EXECUTING THIS AGREEMENT.

[INCLUDE IF EXECUTIVE IS 40 OR OVER] IMPORTANT! You have 45 days from either your Separation Date or the date you received this Agreement (whichever is later) within which to consider this Agreement, sign it, and return it to Progressive. If you do not meet this deadline, you will not be eligible for a separation allowance. You may revoke the Agreement within seven days after signing it, but you must do so by delivering written notification of such revocation to Progressive’s Chief Legal Officer at 6300 Wilson Mills Road, Mayfield Village, Ohio, 44143. If you sign and return the Agreement within the applicable 45-day deadline and do not revoke it, it will become effective immediately following the expiration of the seven-day revocation period.

[INCLUDE IF EXECUTIVE IS UNDER 40] IMPORTANT! You have 45 days from either your Separation Date or the date you received this Agreement (whichever is later) within which to consider this Agreement, sign it, and return it to Progressive. This Agreement will become effective once you sign it. If you do not meet the 45-day deadline, you will not be eligible for a separation allowance.

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Date this Agreement was Given to You

                        ________________________________________

                        By:    _________________     __________
                            HR/Manager Initials        Date

                        
                        PROGRESSIVE «PayrollCompany»


                        By: ______________________________________
                             __________________________________________
                        Printed Name

                        Title: _____________________________________

I understand this Agreement and enter into it of my own free will. I understand that Progressive will not be required to provide any severance benefits under this Agreement until after this Agreement becomes effective.

______________________________        Date: ______________________________
[Name]

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EX-31.1 5 pgr-2024630ex311ceocertifi.htm EX-31.1 Document

Exhibit 31.1

CERTIFICATION
I, Susan Patricia Griffith, certify that:
1.    I have reviewed this quarterly report on Form 10-Q of The Progressive Corporation;

2.    Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.    Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.    The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.    The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)    All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b)    Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.


Date: August 5, 2024                 
                            /s/ Susan Patricia Griffith
                            Susan Patricia Griffith
                            President and Chief Executive Officer



EX-31.2 6 pgr-2024630ex312cfocertifi.htm EX-31.2 Document

Exhibit 31.2

CERTIFICATION
I, John P. Sauerland, certify that:
1.    I have reviewed this quarterly report on Form 10-Q of The Progressive Corporation;

2.    Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.    Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.    The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.    The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)    All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b)    Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.


Date: August 5, 2024
                            /s/ John P. Sauerland
                            John P. Sauerland
                            Vice President and Chief Financial Officer




EX-32.1 7 pgr-2024630ex321section135.htm EX-32.1 Document

Exhibit 32.1


SECTION 1350 CERTIFICATION

    I, Susan Patricia Griffith, President and Chief Executive Officer of The Progressive Corporation (the “Company”), certify, pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, 18 U.S.C. Section 1350, that:

(1) the Quarterly Report on Form 10-Q of the Company for the period ended June 30, 2024 (the “Report”), which this certification accompanies, fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934 (15 U.S.C. 78m or 78o(d)); and

(2) information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.



/s/ Susan Patricia Griffith
Susan Patricia Griffith
President and Chief Executive Officer
August 5, 2024

EX-32.2 8 pgr-2024630ex322section135.htm EX-32.2 Document

Exhibit 32.2


SECTION 1350 CERTIFICATION

    I, John P. Sauerland, Chief Financial Officer of The Progressive Corporation (the “Company”), certify, pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, 18 U.S.C. Section 1350, that:

(1) the Quarterly Report on Form 10-Q of the Company for the period ended June 30, 2024 (the “Report”), which this certification accompanies, fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934 (15 U.S.C. 78m or 78o(d)); and

(2) information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.



/s/ John P. Sauerland
John P. Sauerland
Vice President and Chief Financial Officer
August 5, 2024












EX-99 9 pgr-2024630ex99shareholder.htm EX-99 Document

Exhibit 99
Letter to Shareholders
Second Quarter 2024
I’m extremely pleased with the results from this quarter, where we posted net premiums written (NPW) growth of 22%, with a combined ratio (CR) of 91.9 and policies in force (PIF) growth of 9%. Given all the weather-related activity during the quarter, these results were even more extraordinary.
I’d be remiss if I didn’t give a special shout out to our incredible claims organization that rose to the occasion and took care of our customers, as we experienced a very high volume of catastrophes and other weather-related storms across the country during the quarter. While I’m not surprised, it’s always remarkable watching them in action.
On the Personal Lines side of the business, during the second quarter 2024, we saw the same themes we did in the first quarter of the year. We experienced strong premium and policy growth and very healthy profitability. We generated NPW of $14.6 billion, 26% growth over the second quarter last year, reflecting robust growth in new business applications, and we ended the quarter with almost 28 million Personal Lines PIFs. Our second quarter personal auto PIF growth accelerated as we added 1.1 million policies since the end of the first quarter 2024 and 2 million since year end. Said another way, since we have 1.7 cars per personal auto policy, on average, we began insuring an estimated 3.4 million cars in the first half of 2024. Given that there are approximately 300 million cars nationwide, we estimate that we added over 1% of cars in the U.S. to our book of business during the first six months of the year, which I believe is truly an impressive feat.
Personal Lines profitability for the quarter was an 88.6 CR, which was better than our 96.0 target and 10.9 points better than the second quarter last year, reflecting lower frequency, more favorable loss trends, and 2023 rate increases continuing to earn in. On a year-over-year basis for the second quarter, personal auto frequency was down 8% and severity was relatively flat. Along with improving loss performance, we are committed to efficiently managing operational non-acquisition expenses. For the first half of the year, our non-acquisition expense ratio decreased 0.3 points on a year-over-year basis. We believe we are positioned well and will continue to assess our data, monitor loss trends, and react accordingly.
As our 2023 efforts to ensure profitability have put us in a strong position through the first two quarters of 2024, our focus has shifted to driving growth, delivering competitive rates to shoppers, and providing an exceptional customer experience to policyholders. During the quarter, we increased our advertising spend and, in all but a few states, continued to unwind non-rate restrictions put into place during 2023, and are getting back into independent agents’ quote flows. The net effect of these tactics was that both quote volume and new application volume were the best ever in both the Agency and Direct channels for the second quarter 2024. We are continuing to carefully assess our rates and are moderating rate increases or taking small bites at relaxing rate levels as our profitability and loss trends support. During the quarter, we had eight states with small rate decreases as we continue to assess our data and monitor trends in these areas.
On the product side, as of the end of the second quarter, there were eight states on our latest auto product model 8.9, which represented 16% of auto policies in force and 13% of the trailing 12-month personal auto premium. At quarter end, we had 21 states on model 8.8, which represented about half of auto policies in force and trailing 12-month premium.
For the second quarter, our Commercial Lines business achieved 6% NPW growth at an 88.6 CR, which was an improvement of 7.8 points over the same quarter in 2023 and 3.2 points over the first quarter of 2024. Rate increases and underwriting actions are contributing to this improvement. While our transportation network company (TNC) business profitability can be volatile, during the second quarter, the CR for TNC was better than our companywide full calendar-year profitability target.
With improved profitability in Commercial Lines, we continue to shift our focus to growth and have pulled back on many of the underwriting actions initiated in 2023. Year-over-year quote growth continues to be strong in our business auto and contractor business market targets (BMT) but remains down in our for-hire transportation BMT as challenging conditions in the freight market continue.
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Based on industry data, commercial auto competitors continued to aggressively take rate in the second quarter 2024, which, combined with our pull back of underwriting restrictions, we believe led to improved conversion over the course of the quarter with all of our BMTs seeing conversion improvements in the last month of the quarter. PIFs were up 1%, compared to June of last year, while policy life expectancy (PLE) was down year over year driven by the lingering effects of our rate and underwriting actions in 2023 to address rapidly rising loss costs that resulted in higher premiums for renewals on annual policies in the first and second quarter of 2024.
We continued to invest in advancing our commercial auto product offerings and expanding our business owners’ policy (BOP) product capabilities during the quarter. We continued to roll out our newest commercial auto product model, bringing valuable new segmentation to two additional states in the quarter. We are on track to hit our plan to roll out the new commercial auto product model to 14 states, or about 50% of the trailing 12-month core commercial auto premium, this year. As of the end of the second quarter, our BOP product was in 46 states. We also rolled out our newest BOP product model in four states, bringing our total to 22 states on the new model.
We made progress in advancing our ease-of-use value proposition with the pilot launch of our new multi-product quoting experience for agents. This new experience enables our independent agents to quote and sell Progressive’s commercial auto and BOP products in a single experience. We plan to roll out this agent experience in additional states in the months ahead.
For the second quarter 2024, our Property CR was 166.3, bringing the YTD CR to 130.4. Weather losses contributed 76 points to the CR in the second quarter, driven by an unusually high number of severe storms. The month of May was especially active with an outbreak of hail, damaging thunderstorm winds, and tornadoes in the Plains, Midwest, and South.
While severe weather is typical in the second quarter, May was the most active month for severe weather in 13 years. According to the National Oceanic and Atmospheric Administration, during the first six months of 2024 there were 15 individual billion-dollar events across the U.S., compared to the 1980-2023 annual average for billion-dollar events of 8.5 (CPI-adjusted). On a year-to-date basis, weather losses, net of reinsurance, have contributed 48 points to the Property CR vs. 46 points year-to-date in 2023.
We purchase reinsurance to help protect our balance sheet from the impact of catastrophe events and active weather years. At the end of the second quarter, we are close to reaching the annual retention thresholds under our 2024 catastrophe aggregate excess of loss program. Once the retention thresholds are exceeded, we have aggregate reinsurance coverage up to $185 million for storm property catastrophe losses under this program. In addition, we have a per occurrence catastrophe excess of loss contract that provides coverage for $2.0 billion in losses (from a first hurricane), excess of a $200 million retention, with additional substantial coverage for a second or third hurricane. Knowing we have this reinsurance does give us some comfort, in terms of our exposure, if there are additional storms as the year progresses.
Our Property business continues to experience both policy and premium growth. We ended the quarter with over 3.3 million PIFs, which are up 12% over the second quarter 2023. Net premiums written are up 11%, compared to second quarter 2023, driven primarily by growth in new business applications and increased PLE. Average written premiums for Property are slightly down year over year as rate increases to address profitability concerns were offset by shifts in geographic and product mix as we continue to work to rebalance our Property portfolio to reduce volatility.
Reducing the impact from weather-related volatility is strategically important and shifting our geographic mix continues to be a top priority. We continue to focus on growing in states where weather risk is relatively lower, while maintaining or reducing our market share in higher volatile states that are more susceptible to catastrophic weather events and have higher exposure to hail. In 2021, about 45% of our policies were in less volatile states and we expect to end 2024 with about 60% of our PIFs in less volatile states.

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During the second quarter, Property PIFs grew about 20% year over year in less volatile states and decreased about 6% in higher volatile weather states. We also continue to prioritize Progressive auto bundles and lower risk properties, such as new construction or those with newer roofs in the more volatile states. Even though we are ahead of plan with our de-risking efforts, we intend to get even more aggressive to have a better-balanced portfolio since weather hasn’t abated for several years.
In addition to shifting our mix, we continue to adjust rates to address profitability concerns. In the second quarter of 2024, we increased rates about 4% across the Property business, bringing the trailing 12-months to aggregate rate increases of about 17%. We also continued to focus on advancing segmentation through the roll out of our newest product model (5.0), elevating three more states in the second quarter. This brings the total to eight states elevated to the new model at quarter end, which represented about one-quarter of our Property premium.
In the second quarter 2024, our investment portfolio saw a fully taxable equivalent (FTE) total return of 0.9%. The combination of continued solid economic growth and inflation that is slowly receding, drove positive returns across our fixed-income and equity portfolios. Our fixed-income return was 0.8%, as the large income generated from our portfolio outweighed the slight interest rate increase during the quarter. Our equity portfolio returned 3.6% reflecting general market movements. Through the first six months of 2024, we extended our duration to 3.2 years to reflect current valuations and anticipated Federal Reserve actions.
While we have continued to grow at a rapid pace, our financial performance in the first half of the year provided us with adequate capital to fund that growth. Our investment portfolio has maintained a conservative posture, and we have no bond maturities until 2027. Our debt-to-total capital ratio is down to 22.8%, which is the lowest level since February 2022. With strong operating performance and a 1.7% FTE total return on our investment portfolio through the first six months of the year, we believe that we are entering the second half of 2024 from a position of financial strength.
The story below is from Dannielle, one of our teammates in Florida. She recently shared her experience about how, before she was a Progressive employee, she was a customer—something that isn’t unusual here. The care and compassion that our Claims team provided when she lost her son in a tragic car accident inspired her to work here, and now she’s inspiring the rest of us as an MVP on our Customer Preservation Team:
“I’ve never considered myself an inspiration, so I’m humbled each time I get the chance to share my experiences. Speaking about my son, Matt, keeps his story, his life, his memory, and his SMILE alive for me.
Now that I’ve joined this company and have seen it from the inside out, I know that when people say Progressive cares about their employees, it’s from the trainers all the way up to the boardroom. Every employee, whether it’s been a peer, a coach, a supervisor, a manager, or HR, everyone has made my journey here one of healing, growth, and encouragement, and has enabled me to give that back to others. I can no longer take care of my son Matt; that’s in God’s hands. However, with every call from a customer, I can take care of others on his behalf, and with every customer comes that opportunity.
I remember my new-hire training was a good 6-8 months before I was out on the floor taking customer calls alone. Along the way, my peers, coaches, and trainers became kind of a family. My team knew that I’d lost my son, but I didn’t disclose that it had been a car accident, or the Progressive connection. Even so, when I was first out on the floor and got a call from a customer who needed to remove their son from their policy because he’d passed away …nothing could prepare me for that.
But that’s where Progressive’s culture shined through. When I got that call, I got choked up and had to ask the customer to wait a moment. I asked my coach to take the call, and while I gathered myself, the rest of my team crowded around me, put their hands on my shoulders, and said, ‘We’re going to help you get through this.’ And they walked me through the whole thing—not just that call, but each subsequent step on my journey as a Progressive person.
I learned that while sometimes you can’t give customers the answers they want, by showing your compassion, care, and willingness to do all you can for them, it can make all the difference. It sure did with me after my son’s accident. I can still remember how my Claims rep kept telling me, ‘I’m so sorry.’ It was a complicated accident, and the
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Claims process took months. Throughout it I would sometimes break down and cry or lose the ability to speak when talking to my rep. And he always told me it was no problem, that when I was ready, he’d take care of me, sometimes calling me back later when I’d gathered myself.
Now that I’m on the other side of that phone and have grown and thrived in my position, winning our customer care MVP award every year, I know I’m doing what I was meant to do. I don’t think I do anything extraordinary or exceptional; I’m just paying it forward for what was done for me.”
Our people and culture continue to serve us and our customers well and have become even stronger. At the mid-way mark of the year, we feel confident, proud, and prepared for whatever the rest of the year will bring.
Stay well and be kind to others,
Tricia

/s/ Tricia Griffith
Tricia Griffith
President and Chief Executive Officer

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