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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 8-K
CURRENT REPORT

Pursuant to Section 13 or 15(d) of The Securities Exchange Act of 1934

Date of Report: July 23, 2025
(Date of earliest event reported)

ARROW FINANCIAL CORPORATION
(Exact name of registrant as specified in its charter)
New York 0-12507 22-2448962
(State or other jurisdiction of incorporation) (Commission File Number) (IRS Employer Identification No.)
250 Glen Street Glens Falls New York 12801
(Address of principal executive offices) (Zip Code)
Registrant’s telephone number, including area code: 518  745-1000

(Former name or former address, if changed since last report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:
Title of Each Class Trading Symbol Name of each exchange on which registered
Common Stock, Par Value $1.00 per share AROW NASDAQ Global Select Market
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act







Item 2.02.     Results of Operations and Financial Condition.

On July 24, 2025, Arrow Financial Corporation (the "Company") issued a press release containing unaudited financial information and accompanying discussion for the quarter ended June 30, 2025.  A copy of this press release is furnished as Exhibit 99.1 to this report on Form 8-K.

Item 7.01.     Regulation FD Disclosure.

On July 24, 2025, the Company made available certain presentation material (the "Second Quarter 2025 Investor Presentation"), which includes among other things, a review of financial results and trends through the period ended June 30, 2025. The furnished Second Quarter 2025 Investor Presentation should be read in conjunction with our Earnings Release for the quarter ended June 30, 2025.
A copy of the presentation material is included as Exhibit 99.2 to this current report on Form 8-K and is incorporated herein by reference.

The information furnished under this Report, including Exhibits 99.1 and 99.2, shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, or subject to the liabilities of that section. The information shall not be deemed incorporated by reference into any other filing with the Securities and Exchange Commission made by the Company, regardless of any general incorporation language in such filing.

Item 8.01.     Other Events.
On July 23, 2025, the Board of Directors (the “Board”) of the Company declared a quarterly cash dividend of $0.29 per share payable August 25, 2025 to shareholders of record on August 11, 2025.

Additionally on July 23, 2025, the Board authorized management, in its discretion, to repurchase from time to time, in the open market or in privately negotiated transactions, up to an additional $5 million of Arrow common stock.

Item 9.01.    Financial Statements and Exhibits.

Exhibits:

Exhibit No. Description
Exhibit 99.1 Arrow Financial Corporation Earnings Press Release dated July 24, 2025
Exhibit 99.2 Arrow Financial Corporation First Quarter 2025 Investor Presentation dated July 24, 2025
104 Cover Page Interactive Data File (embedded within the Inline XBRL document)
    




SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.




ARROW FINANCIAL CORPORATION
                       Registrant
Date: July 24, 2025 /s/ Penko Ivanov
  Penko Ivanov
Chief Financial Officer


EX-99.1 2 ex99-earningsq22025.htm EX-99.1 Document

newsreleaselogo20250101a.jpg
250 Glen Street
Glens Falls, NY 12801
NASDAQ® Symbol: “AROW“
Website: arrowfinancial.com
Media Contact: Rachael Murray
P: (518) 742-6505
E: rachael.murray@arrowbank.com
FOR IMMEDIATE RELEASE

Arrow Reports 2nd Quarter Net Income of $10.8 Million, or $0.65 per Share, and Declares 3rd Quarter Dividend of $0.29 per Share

GLENS FALLS, N.Y. (July 24, 2025) – Arrow Financial Corporation (NasdaqGS® – AROW) ("Arrow" or "the Company") announced financial results for the three-month period ended June 30, 2025. Reported net income for the second quarter of 2025 was $10.8 million and fully diluted earnings per share ("EPS") was $0.65, versus net income of $6.3 million and EPS of $0.38 for the first quarter of 2025.

The Board of Directors of Arrow declared a quarterly cash dividend of $0.29 per share, an increase of $0.01 or 3.6% from the prior quarter, payable August 25, 2025 to shareholders of record as of August 11, 2025.

This quarter's results include approximately $1.1 million ($0.05 per share) of non-core unification costs related to Arrow’s system conversion and operational merger of its two banking subsidiaries, which were successfully completed in July 2025.

This Earnings Release and related commentary should be read in conjunction with the Company's July 24, 2025 Form 8-K and related Second Quarter 2025 Investor Presentation, which can also be found on Arrow's website: arrowfinancial.com/documents/investor-presentations.

Arrow President and CEO David S. DeMarco:

"We delivered strong second-quarter results, including return on average assets reaching 1.00%, with net interest margin and other key metrics approaching our strong historic levels. Simultaneously, we recently successfully completed our bank unification by consolidating our multi-bank systems and bank software applications into a single core banking platform, the last major milestone in our rebrand to Arrow Bank. This was an important step on our path toward improving customer experience and gaining operational efficiencies, further solidifying our position as a premier community bank under a strong, single recognizable brand. Our amazing team worked incredibly hard to make this transition as easy as possible for our customers, and I want to extend my deepest appreciation for their unwavering commitment and care. As we look ahead, Arrow is poised to advance our strategic priorities and continue to deliver value for our communities and shareholders"

Second-Quarter Highlights and Key Metrics

•Net Income of $10.8 million (EPS of $0.65)
•Record Net Interest Income of $32.5 million
•Net Interest Margin improved to 3.15% (3.16% FTE1), up from 3.07% (3.08% FTE) in the prior quarter
1 FTE Net interest margin is a non-GAAP measure. See reconciliation on Note 3 to the Selected Quarterly Information.
1


•Return on Average Assets (ROA) improved to 1.00%
•Excluding unification related expenses, ROA was 1.08%
•Loan-to-Deposit ratio of 87.2%
•Quarter-end loan exit rates2 increased to 5.51% at June 30, 2025 vs. 5.45% at March 31, 2025
•Tangible Book Value per share increased to $23.23
•Repurchased $5.1 million of shares (196,497 shares at an average cost of $26.06 per share)
•Additional $5.0 million authorized for potential future share repurchases

Income Statement

•Net Income: Net income for the second quarter of 2025 was $10.8 million, increasing from $6.3 million in the first quarter of 2025.
◦Compared to the prior quarter, net income benefited from an increase of $1.2 million in net interest income, a decrease in the provision for credit losses of $4.4 million and a slight decrease in non-interest expense of $0.4 million.

•Net Interest Income: Net interest income for the second quarter of 2025 was $32.5 million, increasing 3.8% from the first quarter of 2025.
◦Total interest and dividend income was $51.6 million for the second quarter of 2025, an increase from $50.4 million in the first quarter of 2025. Interest expense for the second quarter of 2025 was $19.0 million, consistent with the first quarter of 2025.

•Net Interest Margin: Net interest margin, on an FTE basis, for the second quarter of 2025 increased to 3.16%, compared to 3.08% for the first quarter of 2025. The increase in net interest margin compared to the first quarter of 2025 was primarily the result of continued yield expansion on earning assets combined with the moderating cost of interest-bearing liabilities.

Three Months Ended
(Dollars in Thousands)
June 30, 2025 March 31, 2025 June 30, 2024
Interest and Dividend Income $ 51,573  $ 50,366  $ 47,972 
Interest Expense 19,040  19,009  20,820 
Net Interest Income 32,533  31,357  27,152 
Average Earning Assets(A)
4,142,993  4,143,939  4,083,813 
Average Interest-Bearing Liabilities 3,191,906  3,184,196  3,127,417 
Yield on Earning Assets(A)
4.99  % 4.93  % 4.72  %
Cost of Interest-Bearing Liabilities 2.39  2.42  2.68 
Net Interest Spread 2.60  2.51  2.04 
Net Interest Margin 3.15  3.07  2.67 
Net Interest Margin - FTE 3.16  3.08  2.69 
(A) Includes Nonaccrual Loans.

•Provision for Credit Losses: For the second quarter of 2025, the provision for credit losses was $0.6 million compared to $5.0 million in the first quarter of 2025. The sizeable quarter-over-quarter decrease in the second quarter provision reflects the recognition of a specific reserve on a large commercial loan participation in the first quarter of 2025.

•Non-Interest Income: Non-interest income for the three months ended June 30, 2025, was $7.6 million, a decrease from $7.8 million in the first quarter of 2025. Revenue related to wealth
2 The “loan exit rate” is the point in time interest rate in effect at the end of the reporting period.
2


management decreased from the prior quarter as a result of weaker overall market performance. Interchange fees improved in the second quarter from the linked quarter. Other operating income was negatively affected by small valuation adjustments to other assets.

•Non-Interest Expense: Non-interest expense for the second quarter of 2025 was $25.7 million, a decrease from $26.0 million in the first quarter of 2025. The second quarter of 2025 included unification expenses of approximately $1.1 million as compared to $0.6 million in the first quarter of 2025. The unification expenses were primarily comprised of project management and information technology costs related to the July 2025 system conversion. Arrow continues to focus on overall expense management.

•Provision for Income Taxes: The provision for income taxes and effective tax rate were $3.1 million and 22.2%, respectively, for the second quarter of 2025, and $1.8 million and 22.4%, respectively, for the first quarter of 2025.

Balance Sheet

•Total Assets: Total assets were $4.4 billion at June 30, 2025, a decrease of $34.2 million, or 0.8%, as compared to March 31, 2025. For the second quarter of 2025, overall change in the balance sheet was primarily attributable to fluctuations in cash balances, maturities of investments and growth in the loan portfolio.

•Investments: Total investments were $528.4 million as of June 30, 2025, a decrease of $24.6 million, or 4.4%, compared to March 31, 2025. The decrease from March 31, 2025 was driven primarily by paydowns and maturities. There were no credit quality issues related to the investment portfolio.

•Loans3: Total loans were $3.4 billion as of June 30, 2025. Loan growth for the second quarter of 2025 was $7.9 million. Loan growth was primarily driven by an increase in residential real estate loans and to a lesser extent by commercial loan relationships. Please see the loan detail included in the Consolidated Financial Information table on page 12.

•Allowance for Credit Losses: The allowance for credit losses was $34.2 million as of June 30, 2025, which represented 1.00% of loans outstanding, as compared to $37.8 million, or 1.11%, at March 31, 2025. The decrease in the allowance for credit losses was primarily driven by the recognition of a specific reserve of $3.75 million in the first quarter of 2025 and subsequent charge-off of the reserved loan balances during the second quarter. The remaining loan balance has been reclassified to Other Assets after the participating banks assumed control of the collateral properties and appointed a property manager to manage the day-to-day activities while exploring further options. The properties itself are being held in an unconsolidated LLC in which Arrow has an ownership interest equivalent to its rights under the former loan participation. As previously disclosed, the properties are generating positive cash flow and a majority is tenant occupied. Net charge-offs, expressed as an annualized percentage of average loans outstanding, were 0.49% for the three-month period ended June 30, 2025, as compared to 0.10% for the three-month period ended March 31, 2025. The increase was the result of the charge-off of the previously reserved commercial loan participation. Nonperforming assets were $7.0 million as of June 30, 2025, representing 0.16% of period-end assets, compared to 0.44% at March 31, 2025.

•Deposits: At June 30, 2025, deposit balances were $3.9 billion, a decrease of $38.8 million from March 31, 2025. The change from March 31, 2025 was primarily attributable to the seasonality of municipal deposits. Please refer to page 7 for further details related to deposits.

3 Excludes both $3.2 million fair value hedge adjustment at June 30, 2025 and $3.3 million fair value hedge adjustment at March 31, 2025.
3


•Capital: Total stockholders’ equity was $408.5 million at June 30, 2025, an increase of $4.1 million, or 1.0%, from March 31, 2025. The increase from March 31, 2025 was primarily attributable to net income of $10.8 million and other comprehensive income of $2.6 million offset by dividends of $4.7 million and share repurchases of $5.1 million and other stock-based activity. Arrow's regulatory capital ratios remain strong. As of June 30, 2025, Arrow's Common Equity Tier 1 Capital Ratio was 12.73% and Total Risk-Based Capital Ratio was 14.51%. Regulatory capital ratios are estimated, subject to finalization as part of the current quarter Call Report. The capital ratios of Arrow and its subsidiary bank continued to exceed the “well capitalized” regulatory standards.

Additional Commentary

•BauerFinancial Ratings: Arrow Bank National Association ("Arrow Bank") received a 5-Star Superior rating from BauerFinancial, Inc., the nation’s premier bank rating firm. Arrow Bank has earned this designation for 73 consecutive quarters, securing its prominent position as an “Exceptional Performance Bank.”
——————

About Arrow: Arrow Financial Corporation is a holding company headquartered in Glens Falls, New York, serving the financial needs of northeastern New York. The Company is the parent of Arrow Bank, a full-service commercial bank, and Upstate Agency, LLC, a comprehensive insurance agency. Other subsidiaries include North Country Investment Advisers, Inc.

Non-GAAP Financial Measures Reconciliation: In addition to presenting information in conformity with accounting principles generally accepted in the United States of America (GAAP), this news release contains financial information determined by methods other than GAAP (non-GAAP). The following measures used in this release, which are commonly utilized by financial institutions, have not been specifically exempted by the Securities and Exchange Commission ("SEC") and may constitute "non-GAAP financial measures" within the meaning of the SEC's rules. Certain non-GAAP financial measures include: tangible book value, tangible equity, return on tangible equity, tax-equivalent adjustment and related net interest income, tax-equivalent net interest margin and the efficiency ratio. Management believes that the non-GAAP financial measures disclosed by Arrow from time to time are useful in evaluating Arrow's performance and that such information should be considered as supplemental in nature and not as a substitute for or superior to the related financial information prepared in accordance with GAAP. Non-GAAP financial measures may differ from similar measures presented by other companies. See the reconciliation of GAAP to non-GAAP measures in the section "Selected Quarterly Information."

Safe Harbor Statement: The information contained in this news release may contain statements that are not historical in nature but rather are based on management’s beliefs, assumptions, expectations, estimates and projections about the future. These statements may be "forward-looking statements" within the meaning of Section 21E of the Securities Exchange Act of 1934, as amended, involving a degree of uncertainty and attendant risk. In the case of all forward-looking statements, actual outcomes and results may differ materially from what the statements predict or forecast, explicitly or by implication. Arrow undertakes no obligation to revise or update these forward-looking statements to reflect the occurrence of unanticipated events. This News Release should be read in conjunction with Arrow’s Annual Report on Form 10-K for the year ended December 31, 2024, and other filings with the SEC.
4



ARROW FINANCIAL CORPORATION AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF INCOME
(In Thousands, Except Per Share Amounts - Unaudited)
  Three Months Ended June 30, Six Months Ended June 30,
  2025 2024 2025 2024
INTEREST AND DIVIDEND INCOME        
Interest and Fees on Loans $ 45,600  $ 42,141  $ 90,150  $ 82,517 
Interest on Deposits at Banks 1,622  2,185  3,243  4,632 
Interest and Dividends on Investment Securities:  
Fully Taxable 3,790  3,009  7,398  6,195 
Exempt from Federal Taxes 561  637  1,148  1,305 
Total Interest and Dividend Income 51,573  47,972  101,939  94,649 
INTEREST EXPENSE      
Interest-Bearing Checking Accounts 1,941  1,903  3,744  3,544 
Savings Deposits 9,367  10,571  18,850  20,801 
Time Deposits over $250,000 1,726  1,869  3,537  3,842 
Other Time Deposits 5,793  5,074  11,322  10,157 
Borrowings —  1,186  167  2,262 
Junior Subordinated Obligations Issued to
  Unconsolidated Subsidiary Trusts
171  170  340  341 
Interest on Financing Leases 42  47  89  95 
Total Interest Expense 19,040  20,820  38,049  41,042 
NET INTEREST INCOME 32,533  27,152  63,890  53,607 
Provision for Credit Losses 594  775  5,613  1,392 
NET INTEREST INCOME AFTER PROVISION FOR CREDIT LOSSES 31,939  26,377  58,277  52,215 
NON-INTEREST INCOME      
Income From Fiduciary Activities 2,398  2,451  4,933  4,908 
Fees for Other Services to Customers 2,787  2,706  5,387  5,249 
Insurance Commissions 1,804  1,662  3,630  3,344 
Net (Loss) Gain on Securities (40) 54  277  71 
Net Gain on Sales of Loans 213  314 
Other Operating Income 447  978  907  2,133 
Total Non-Interest Income 7,609  7,856  15,448  15,714 
NON-INTEREST EXPENSE      
Salaries and Employee Benefits 14,086  13,036  27,641  25,929 
Occupancy Expenses, Net 1,952  1,774  3,974  3,545 
Technology and Equipment Expense 5,589  4,734  10,676  9,554 
FDIC Assessments 649  698  1,319  1,413 
Other Operating Expense 3,376  3,076  8,087  6,889 
Total Non-Interest Expense 25,652  23,318  51,697  47,330 
INCOME BEFORE PROVISION FOR INCOME TAXES 13,896  10,915  22,028  20,599 
Provision for Income Taxes 3,091  2,311  4,913  4,335 
NET INCOME $ 10,805  $ 8,604  $ 17,115  $ 16,264 
Average Shares Outstanding:        
Basic 16,545  16,685  16,611  16,764 
Diluted 16,551  16,709  16,618  16,789 
Per Common Share:        
Basic Earnings $ 0.65  $ 0.52  $ 1.03  $ 0.97 
Diluted Earnings 0.65  0.52  1.03  0.97 

5



ARROW FINANCIAL CORPORATION AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(In Thousands, Except Share and Per Share Amounts - Unaudited)
  June 30,
2025
December 31, 2024
ASSETS  
Cash and Due From Banks $ 40,976  $ 27,422 
Interest-Bearing Deposits at Banks 227,472  127,124 
Investment Securities:
Available-for-Sale at Fair Value 447,678  463,111 
Held-to-Maturity (Fair Value of $70,027 at June 30, 2025 and $96,586 at December 31, 2024)
70,828  98,261 
Equity Securities 5,332  5,055 
Other Investments 4,557  4,353 
Loans 3,424,754  3,394,541 
Allowance for Credit Losses (34,191) (33,598)
Net Loans 3,390,563  3,360,943 
Premises and Equipment, Net 60,701  59,717 
Goodwill 23,789  23,789 
Other Intangible Assets, Net 1,870  2,058 
Other Assets 140,953  134,515 
Total Assets $ 4,414,719  $ 4,306,348 
LIABILITIES  
Noninterest-Bearing Deposits 736,535  702,978 
Interest-Bearing Checking Accounts 884,130  810,834 
Savings Deposits 1,484,666  1,520,024 
Time Deposits over $250,000 179,254  191,962 
Other Time Deposits 644,745  602,132 
Total Deposits 3,929,330  3,827,930 
Borrowings 8,600  8,600 
Junior Subordinated Obligations Issued to Unconsolidated
  Subsidiary Trusts
20,000  20,000 
Finance Leases 4,969  5,005 
Other Liabilities 43,314  43,912 
Total Liabilities 4,006,213  3,905,447 
STOCKHOLDERS’ EQUITY
Preferred Stock, $1 Par Value and 1,000,000 Shares Authorized at June 30, 2025 and December 31, 2024
—  — 
Common Stock, $1 Par Value; 30,000,000 Shares Authorized (22,066,559 Shares Issued at June 30, 2025 and December 31, 2024)
22,067  22,067 
Additional Paid-in Capital 413,880  413,476 
Retained Earnings 84,970  77,215 
Accumulated Other Comprehensive Loss (10,889) (18,453)
Treasury Stock, at Cost (5,582,833 Shares at June 30, 2025 and 5,323,638 Shares at December 31, 2024)
(101,522) (93,404)
Total Stockholders’ Equity 408,506  400,901 
Total Liabilities and Stockholders’ Equity $ 4,414,719  $ 4,306,348 
6



Arrow Financial Corporation
Selected Quarterly Information
(Dollars In Thousands, Except Per Share Amounts - Unaudited)
Quarter Ended 6/30/2025 3/31/2025 12/31/2024 9/30/2024 6/30/2024
Net Income $ 10,805  $ 6,310  $ 4,470  $ 8,975  $ 8,604 
         
Share and Per Share Data:        
Period End Shares Outstanding 16,484  16,670  16,743  16,734  16,723 
Basic Average Shares Outstanding 16,545  16,665  16,718  16,710  16,685 
Diluted Average Shares Outstanding 16,551  16,673  16,739  16,742  16,709 
Basic Earnings Per Share $ 0.65  $ 0.38  $ 0.26  $ 0.54  $ 0.52 
Diluted Earnings Per Share 0.65  0.38  0.27  0.53  0.52 
Cash Dividend Per Share 0.28  0.28  0.28  0.27  0.27 
Selected Quarterly Average Balances:        
  Interest-Bearing Deposits at Banks $ 145,473  $ 146,023  $ 233,469  $ 154,937  $ 159,336 
  Investment Securities 582,380  591,841  579,107  590,352  644,192 
  Loans 3,415,140  3,406,075  3,354,463  3,329,873  3,280,285 
  Deposits 3,849,093  3,825,124  3,847,691  3,672,128  3,678,957 
  Other Borrowed Funds 33,579  48,375  49,090  134,249  131,537 
  Stockholders' Equity
406,529  404,394  393,696  387,904  378,256 
  Total Assets 4,332,339  4,324,917  4,339,833  4,245,597  4,237,359 
Return on Average Assets, annualized 1.00  % 0.59  % 0.41  % 0.84  % 0.82  %
Return on Average Equity, annualized 10.66  % 6.33  % 4.52  % 9.20  % 9.15  %
Return on Average Tangible Equity, annualized 1
11.38  % 6.76  % 4.84  % 9.79  % 9.74  %
Average Earning Assets $ 4,142,993  $ 4,143,939  $ 4,167,039  $ 4,075,162  $ 4,083,813 
Average Paying Liabilities 3,191,906  3,184,196  3,185,215  3,085,066  3,127,417 
Interest Income 51,573  50,366  50,901  49,443  47,972 
Tax-Equivalent Adjustment 2
148  155  157  149  163 
Interest Income, Tax-Equivalent 2
51,721  50,521  51,058  49,592  48,135 
Interest Expense 19,040  19,009  21,214  21,005  20,820 
Net Interest Income 32,533  31,357  29,687  28,438  27,152 
Net Interest Income, Tax-Equivalent 2
32,681  31,512  29,844  28,587  27,315 
Net Interest Margin, annualized 3.15  % 3.07  % 2.83  % 2.78  % 2.67  %
Net Interest Margin, Tax-Equivalent, annualized 2
3.16  % 3.08  % 2.85  % 2.79  % 2.69  %
Efficiency Ratio Calculation: 3
       
Non-Interest Expense $ 25,652  $ 26,045  $ 25,838  $ 24,100  $ 23,318 
Less: Intangible Asset Amortization 80  81  89  78  40 
Net Non-Interest Expense $ 25,572  $ 25,964  $ 25,749  $ 24,022  $ 23,278 
Net Interest Income, Tax-Equivalent $ 32,681  $ 31,512  $ 29,844  $ 28,587  $ 27,315 
Non-Interest Income 7,609  7,839  4,227  8,133  7,856 
Less: Net Gain(loss) on Securities (40) 317  (3,072) 94  54 
Net Gross Income $ 40,330  $ 39,034  $ 37,143  $ 36,626  $ 35,117 
Efficiency Ratio 63.41  % 66.52  % 69.32  % 65.59  % 66.29  %
Period-End Capital Information:          
Total Stockholders' Equity (i.e. Book Value) $ 408,506  $ 404,409  $ 400,901  $ 393,311  $ 383,018 
Book Value per Share
24.78  24.26  23.94  23.50  22.90 
Goodwill and Other Intangible Assets, net 25,659  25,743  25,847  25,979  22,800 
Tangible Book Value per Share 1
23.23  22.72  22.40  21.95  21.54 
Capital Ratios:4
   
Tier 1 Leverage Ratio 9.64  % 9.61  % 9.60  % 9.78  % 9.74  %
Common Equity Tier 1 Capital Ratio
12.73  % 12.59  % 12.71  % 12.77  % 12.88  %
Tier 1 Risk-Based Capital Ratio 13.37  % 13.23  % 13.35  % 13.41  % 13.53  %
Total Risk-Based Capital Ratio 14.51  % 14.48  % 14.47  % 14.46  % 14.57  %


7



Arrow Financial Corporation
Selected Quarterly Information - Continued
(Dollars In Thousands, Except Per Share Amounts - Unaudited)
Footnotes:
1. Non-GAAP Financial Measure Reconciliation: Tangible Book Value, Tangible Equity, and Return on Tangible Equity exclude goodwill and other intangible assets, net from total equity.  These are non-GAAP financial measures, which Arrow believes provide investors with information that is useful in understanding its financial performance.
6/30/2025 3/31/2025 12/31/2024 9/30/2024 6/30/2024
Total Stockholders' Equity (GAAP) $ 408,506  $ 404,409  $ 400,901  $ 393,311  $ 383,018 
Less: Goodwill and Other Intangible assets, net 25,659  25,743  25,847  25,979  22,800 
Tangible Equity (Non-GAAP) $ 382,847  $ 378,666  $ 375,054  $ 367,332  $ 360,218 
Period End Shares Outstanding 16,484  16,670  16,743  16,734  16,723 
Tangible Book Value per Share (Non-GAAP) $ 23.23  $ 22.72  $ 22.40  $ 21.95  $ 21.54 
Net Income 10,805  6,310  4,470  8,975  8,604 
Return on Tangible Equity (Net Income/Tangible Equity - Annualized)
11.38  % 6.76  % 4.84  % 9.79  % 9.74  %
2. Non-GAAP Financial Measure Reconciliation: Net Interest Margin is the ratio of annualized tax-equivalent net interest income to average earning assets. This is also a non-GAAP financial measure, which Arrow believes provides investors with information that is useful in understanding its financial performance.
6/30/2025 3/31/2025 12/31/2024 9/30/2024 6/30/2024
Interest Income (GAAP) $ 51,573  $ 50,366  $ 50,901  $ 49,443  $ 47,972 
Add: Tax-Equivalent adjustment
     (Non-GAAP)
148  155  157  149  163 
Interest Income - Tax Equivalent
     (Non-GAAP)
$ 51,721  $ 50,521  $ 51,058  $ 49,592  $ 48,135 
Net Interest Income (GAAP) $ 32,533  $ 31,357  $ 29,687  $ 28,438  $ 27,152 
Add: Tax-Equivalent adjustment
     (Non-GAAP)
148  155  157  149  163 
Net Interest Income - Tax Equivalent
     (Non-GAAP)
$ 32,681  $ 31,512  $ 29,844  $ 28,587  $ 27,315 
Average Earning Assets $ 4,142,993  $ 4,143,939  $ 4,167,039  $ 4,075,162  $ 4,083,813 
Net Interest Margin (Non-GAAP)* 3.16  % 3.08  % 2.85  % 2.79  % 2.69  %
3. Non-GAAP Financial Measure Reconciliation: Financial Institutions often use the "efficiency ratio", a non-GAAP ratio, as a measure of expense control. Arrow believes the efficiency ratio provides investors with information that is useful in understanding its financial performance. Arrow defines efficiency ratio as the ratio of non-interest expense to net gross income (which equals tax-equivalent net interest income plus non-interest income, as adjusted).
4.
For the current quarter, all of the regulatory capital ratios as well as the Total Risk-Weighted Assets are calculated in accordance with bank regulatory capital rules. The June 30, 2025 CET1 ratio listed in the tables (i.e., 12.73%) exceeds the sum of the required minimum CET1 ratio plus the fully phased-in Capital Conservation Buffer (i.e., 7.00%). Regulatory capital ratios are estimated, subject to finalization as part of the current quarter Call Report.
6/30/2025 3/31/2025 12/31/2024 9/30/2024 6/30/2024
Total Risk Weighted Assets $ 3,121,451  $ 3,143,547  $ 3,126,364  $ 3,110,178  $ 3,072,922 
Common Equity Tier 1 Capital 397,432  395,900  397,285  397,122  395,691 
Common Equity Tier 1 Ratio 12.73  % 12.59  % 12.71  % 12.77  % 12.88  %
* Quarterly ratios have been annualized.

8



Arrow Financial Corporation
Average Consolidated Balance Sheets and Net Interest Income Analysis
(Dollars in Thousands - Unaudited)

Quarter Ended: June 30, 2025 June 30, 2024
Interest Rate Interest Rate
Average Income/ Earned/ Average Income/ Earned/
Balance Expense Paid Balance Expense Paid
Interest-Bearing Deposits at Banks $ 145,473  $ 1,622  4.47  % $ 159,336  $ 2,185  5.52  %
Investment Securities:
Fully Taxable 496,614  3,790  3.06  530,869  3,009  2.28 
Exempt from Federal Taxes 85,766  561  2.62  113,323  637  2.26 
Loans (1)
3,415,140  45,600  5.36  3,280,285  42,141  5.17 
Total Earning Assets (1)
4,142,993  51,573  4.99  4,083,813  47,972  4.72 
Allowance for Credit Losses (35,238) (31,459)
Cash and Due From Banks 29,267  28,611 
Other Assets 195,317  156,394 
Total Assets $ 4,332,339  $ 4,237,359 
Deposits:
Interest-Bearing Checking Accounts $ 845,041  1,941  0.92  $ 832,087  1,903  0.92 
Savings Deposits 1,494,930  9,367  2.51  1,487,062  10,571  2.86 
Time Deposits of $250,000 or More 179,980  1,726  3.85  172,655  1,869  4.35 
Other Time Deposits 638,376  5,793  3.64  504,076  5,074  4.05 
Total Interest-Bearing Deposits 3,158,327  18,827  2.39  2,995,880  19,417  2.61 
Borrowings 8,601  —  —  106,502  1,186  4.48 
Junior Subordinated Obligations Issued to Unconsolidated Subsidiary Trusts 20,000  171  3.43  20,000  170  3.42 
Finance Leases 4,978  42  3.38  5,035  47  3.75 
Total Interest-Bearing Liabilities 3,191,906  19,040  2.39  3,127,417  20,820  2.68 
Noninterest-Bearing Deposits 690,766  683,077 
Other Liabilities 43,138  48,609 
Total Liabilities 3,925,810  3,859,103 
Stockholders’ Equity 406,529  378,256 
Total Liabilities and Stockholders’ Equity $ 4,332,339  $ 4,237,359 
Net Interest Income $ 32,533  $ 27,152 
Net Interest Spread 2.60  % 2.04  %
Net Interest Margin 3.15  % 2.67  %

(1) Includes Nonaccrual Loans.






9




Arrow Financial Corporation
Average Consolidated Balance Sheets and Net Interest Income Analysis
(Dollars in Thousands - Unaudited)

Quarter Ended: June 30, 2025 March 31, 2025
Interest Rate Interest Rate
Average Income/ Earned/ Average Income/ Earned/
Balance Expense Paid Balance Expense Paid
Interest-Bearing Deposits at Banks $ 145,473  $ 1,622  4.47  % $ 146,023  $ 1,621  4.50  %
Investment Securities:
Fully Taxable 496,614  3,790  3.06  499,903  3,608  2.93 
Exempt from Federal Taxes 85,766  561  2.62  91,938  587  2.59 
Loans (1)
3,415,140  45,600  5.36  3,406,075  44,550  5.30 
Total Earning Assets (1)
4,142,993  51,573  4.99  4,143,939  50,366  4.93 
Allowance for Credit Losses (35,238) (33,691)
Cash and Due From Banks 29,267  31,515 
Other Assets 195,317  183,154 
Total Assets $ 4,332,339  $ 4,324,917 
Deposits:
Interest-Bearing Checking Accounts $ 845,041  1,941  0.92  $ 840,571  1,803  0.87 
Savings Deposits 1,494,930  9,367  2.51  1,515,961  9,483  2.54 
Time Deposits of $250,000 or More 179,980  1,726  3.85  186,159  1,811  3.95 
Other Time Deposits 638,376  5,793  3.64  593,130  5,529  3.78 
Total Interest-Bearing Deposits 3,158,327  18,827  2.39  3,135,821  18,626  2.41 
Borrowings 8,601  —  —  23,378  167  2.90 
Junior Subordinated Obligations Issued to Unconsolidated Subsidiary Trusts 20,000  171  3.43  20,000  169  3.43 
Finance Leases 4,978  42  3.38  4,997  47  3.81 
Total Interest-Bearing Liabilities 3,191,906  19,040  2.39  3,184,196  19,009  2.42 
Noninterest-Bearing Deposits 690,766  689,303 
Other Liabilities 43,138  47,024 
Total Liabilities 3,925,810  3,920,523 
Stockholders’ Equity 406,529  404,394 
Total Liabilities and Stockholders’ Equity $ 4,332,339  $ 4,324,917 
Net Interest Income $ 32,533  $ 31,357 
Net Interest Spread 2.60  % 2.51  %
Net Interest Margin 3.15  % 3.07  %

(1) Includes Nonaccrual Loans.














10


Arrow Financial Corporation
Average Consolidated Balance Sheets and Net Interest Income Analysis
(Dollars in Thousands - Unaudited)

Year to Date Period Ended: June 30, 2025 June 30, 2024
Interest Rate Interest Rate
Average Income/ Earned/ Average Income/ Earned/
Balance Expense Paid Balance Expense Paid
Interest-Bearing Deposits at Banks $ 145,746  $ 3,243  4.49  % $ 168,894  $ 4,632  5.52  %
Investment Securities:
Fully Taxable 498,250  7,398  2.99  540,704  6,195  2.30 
Exempt from Federal Taxes 88,835  1,148  2.61  116,945  1,305  2.24 
Loans (1)
3,410,632  90,150  5.33  3,258,063  82,517  5.09 
Total Earning Assets (1)
4,143,463  101,939  4.96  4,084,606  94,649  4.66 
Allowance for Credit Losses (34,469) (31,437)
Cash and Due From Banks 30,385  29,207 
Other Assets 189,269  159,046 
Total Assets $ 4,328,648  $ 4,241,422 
Deposits:
Interest-Bearing Checking Accounts $ 842,818  3,744  0.90  $ 831,502  3,544  0.86 
Savings Deposits 1,505,387  18,850  2.53  1,484,031  20,801  2.82 
Time Deposits of $250,000 or More 183,053  3,537  3.90  174,991  3,842  4.42 
Other Time Deposits 615,878  11,322  3.71  500,444  10,157  4.08 
Total Interest-Bearing Deposits 3,147,136  37,453  2.40  2,990,968  38,344  2.58 
 Borrowings 15,949  167  2.11  101,743  2,262  4.47 
Junior Subordinated Obligations Issued to Unconsolidated Subsidiary Trusts 20,000  340  3.43  20,000  341  3.43 
Finance Leases 4,987  89  3.60  5,042  95  3.79 
Total Interest-Bearing Liabilities 3,188,072  38,049  2.41  3,117,753  41,042  2.65 
Noninterest-Bearing Deposits 690,039  695,171 
Other Liabilities 45,069  49,648 
Total Liabilities 3,923,180  3,862,572 
Stockholders’ Equity 405,468  378,850 
Total Liabilities and Stockholders’ Equity $ 4,328,648  $ 4,241,422 
Net Interest Income $ 63,890  $ 53,607 
Net Interest Spread 2.55  % 2.01  %
Net Interest Margin 3.11  % 2.64  %
(1) Includes Nonaccrual Loans.










11



Arrow Financial Corporation
Consolidated Financial Information
(Dollars in Thousands - Unaudited)

Quarter Ended: 6/30/2025 12/31/2024
Loan Portfolio  
Commercial Loans $ 162,203  $ 158,991 
Commercial Real Estate Loans 808,166  796,365 
  Subtotal Commercial Loan Portfolio 970,369  955,356 
Consumer Loans 1,109,272  1,118,981 
Residential Real Estate Loans 1,345,113  1,320,204 
Total Loans $ 3,424,754  $ 3,394,541 
Allowance for Credit Losses    
Allowance for Credit Losses, Beginning of Quarter $ 37,771  $ 31,262 
Loans Charged-off (5,062) (1,333)
Less Recoveries of Loans Previously Charged-off 888  815 
Net Loans Charged-off (4,174) (518)
Provision for Credit Losses 594  2,854 
Allowance for Credit Losses, End of Quarter $ 34,191  $ 33,598 
Nonperforming Assets    
Nonaccrual Loans $ 5,550  $ 20,621 
Loans Past Due 90 or More Days and Accruing 855  398 
Loans Restructured and in Compliance with Modified Terms 12  20 
Total Nonperforming Loans 6,417  21,039 
Repossessed Assets 590  382 
Other Real Estate Owned —  76 
Total Nonperforming Assets $ 7,007  $ 21,497 
Key Asset Quality Ratios    
Net Loans Charged-off to Average Loans,
   Quarter-to-date Annualized
0.49  % 0.06  %
Provision for Credit Losses to Average Loans,
  Quarter-to-date Annualized
0.07  % 0.34  %
Allowance for Credit Losses to Period-End Loans 1.00  % 0.99  %
Allowance for Credit Losses to Period-End Nonperforming Loans 532.82  % 159.69  %
Nonperforming Loans to Period-End Loans 0.19  % 0.62  %
Nonperforming Assets to Period-End Assets 0.16  % 0.50  %
Year-to-Date Period Ended: 6/30/2025 12/31/2024
Allowance for Credit Losses  
Allowance for Credit Losses, Beginning of Year $ 33,598  $ 31,265 
Loans Charged-off (6,613) (5,895)
Less Recoveries of Loans Previously Charged-off 1,593  3,048 
Net Loans Charged-off (5,020) (2,847)
Provision for Credit Losses 5,613  5,180 
Allowance for Credit Losses, End of Period $ 34,191  $ 33,598 
Key Asset Quality Ratios  
Net Loans Charged-off to Average Loans, Annualized 0.30  % 0.09  %
Provision for Loan Losses to Average Loans, Annualized 0.33  % 0.16  %
12
EX-99.2 3 q22025investorpresentati.htm EX-99.2 q22025investorpresentati
2Q 2025 Investor Presentation July 24, 2025


 
2 Safe Harbor This presentation may contain certain forward-looking statements about Arrow Financial Corporation (“Arrow” or the “Company”). Forward-looking statements, as defined in Section 21E of the Securities Exchange Act of 1934, as amended, include statements regarding anticipated future events and can be identified by the fact that they do not relate strictly to historical or current facts. They often include words such as “believe,” “expect,” “would,” “should,” “could,” or “may.” Forward-looking statements, by their nature, are subject to risks and uncertainties. Certain factors that could cause actual results to differ materially from expected results include increased competitive pressures, changes in the interest rate environment, general economic conditions or conditions within the banking industry or securities markets, and legislative and regulatory changes that could adversely affect the business in which the Company and its subsidiaries are engaged. We are not obligated to revise or update these statements to reflect unanticipated events. This document should be read in conjunction with the Company’s Annual Report on Form 10-K for the year ended December 31, 2024 (the “2024 10-K”), other filings with the SEC, and the second quarter 2025 earnings release issued July 24, 2025 (the “2Q Earnings Release”).


 
3 Table of Contents • 2Q 2025 Results and Performance Metrics • Non-Interest Income/Expense • Loans • Deposits/Funding Sources • Credit Quality • Investments • Capital Actions and Strategy • Overview and History


 
2Q 2025 Results


 
5 2Q25 Summary Financial information provided in this document is unaudited. Please refer to the 2Q25 Earnings Release for a reconciliation of any non-GAAP measures. 1Refer to 1Q25 Investor Presentation for more information on 1Q credit event Return on Average Assets 1.00% Earnings Per Share $0.65 FTE NIM 3.16% vs. 3.08% in 1Q Return on Average Equity 10.66% 3Q Dividend increase to $0.29 per share (+3.6% over 2Q) Tangible Book Value per Share $23.23 Continued, but slower NIM expansion in 2H25 Low NPLs post 1Q credit event1 – no further signs of material stress in portfolio In July 2025, we successfully completed the system conversation and operational merger of our two bank subsidiaries (“Unification”).


 
6 Highlights  Net income of $10.8 million, or $0.65 per share  FTE 2Q25 NIM of 3.16% vs. 3.08% for 1Q25  ROA of 1.00%; trending higher absent unification spend  Excluding 1Q credit event, net charge-offs were 0.04% for 2Q25 and 0.07% YTD  Efficiency Ratio lowered to 63.4%; Excluding non-core unification spend the ratio is 60.6%  2Q25 is last quarter with significant unification related spend  2Q25 $1.1 million (EPS - $0.05); YTD $1.7 million (EPS - $0.08)  2Q25 loan growth ~$8M, impacted by charge-off of previously reserved CRE participation  Consistent with 1Q25 after adjusting for impact of charge-off  In 2Q25, repurchased $5.1M of shares (~197K shares at avg. cost of $26.06 per share), YTD repurchases are $8.5 million (~324.5K shares at avg. cost of $26.23 per share) Headwinds/Opportunities  (-) Economic and policy uncertainty  (-) Federal Reserve staying on sidelines  (+) Liability sensitive balance sheet will benefit from rate cut(s) Other  In July 2025, additional $5.0 million authorized for potential future share repurchases  Total availability of $6.5M Financial information provided in this document is unaudited. Please refer to the 2Q25 Earnings Release for a reconciliation of any non-GAAP measures.


 
7 Investment Rationale • Continued expansion of Net Interest Margin • ROA on sustainable path to exceed 1% • Seeking M&A Opportunities • Absent M&A, committed to Return of Capital to Investors  Share repurchases (significant YTD activity and future purchases subject to Price/TBV target)  Announced dividend increase for 3Q’25 (+3.6%) • Diversified Revenue Sources  Core Banking (including expansion of residential loan sale activity resumed in 2H24)  Commercial, Residential, Consumer (Indirect Auto)  Wealth Management  Insurance • Tailwinds  Positive core operating leverage  Non-core items in rear-view mirror or winding down (Unification)


 
8 2Q 2025 Consolidated Financial Statements 1 Variances are rounded based on actual whole dollar amounts 2 Pre-tax, pre-provision net revenue per share is a non-GAAP metric and excludes provision for loan losses and income tax expense UNAUDITED Dollars in millions, except per share data Linked Quarter and Comparative YTD Income Statement 2Q25 1Q25 Fav/(Unfav) Var1 Total Interest Income $ 51.6 $ 50.4 1.2 Total Interest Expense 19.0 19.0 0.0 Net Interest Income 32.5 31.4 1.1 Non-Interest Income 7.6 7.8 (0.2) Non-Interest Expense 25.6 26.0 0.4 Pre-Tax, Pre-Provision Net Revenue2 $ 14.5 $ 13.2 1.3 Provision for Credit Losses $ 0.6 $ 5.0 4.4 Pre-Tax Income $ 13.9 $ 8.1 5.8 Income Tax Expense $ 3.1 $ 1.8 (1.3) Reported Net Income $ 10.8 $ 6.3 4.5 EPS $ 0.65 $ 0.38 0.27 Income Statement YTD 2Q25 YTD 2Q24 Fav/(Unfav) Var1 Total Interest Income $ 101.9 $ 94.6 7.3 Total Interest Expense 38.0 41.0 3.0 Net Interest Income 63.9 53.6 10.3 Non-Interest Income 15.4 15.7 (0.3) Non-Interest Expense 51.7 47.3 (4.4) Pre-Tax, Pre-Provision Net Revenue2 $ 27.6 $ 22.0 5.6 Provision for Credit Losses $ 5.6 $ 1.4 (4.2) Pre-Tax Income $ 22.0 $ 20.6 1.4 Income Tax Expense $ 4.9 $ 4.3 (0.6) Reported Net Income $ 17.1 $ 16.3 0.8 EPS $ 1.03 $ 0.97 0.06


 
9 2Q 2025 Consolidated Financial Statements 1 Variances rounded based on actual whole dollar amounts UNAUDITED Dollars in millions, except per share data Linked Quarter Balance Sheet 2Q25 1Q25 4Q24 2Q25 vs 1Q251 2Q25 vs 4Q241 Cash & Cash Equivalents $ 268.4 $ 301.4 $ 154.5 (33.0) 113.9 Investment Securities 528.4 553.0 570.8 (24.6) (42.4) Loans Receivable, net 3,390.6 3,379.1 3,360.9 11.5 29.7 All Other Assets 227.3 215.4 220.1 11.9 7.2 Total Assets $ 4,414.7 $ 4,448.9 $ 4,306.3 (34.2) 108.4 Total Deposits $ 3,929.3 $ 3,968.2 $ 3,827.9 (38.9) 101.4 Total Borrowings 33.6 33.6 33.6 0.0 0.0 Other Liabilities 43.3 42.7 43.9 0.6 (0.6) Total Liabilities $ 4,006.2 $ 4,044.5 $ 3,905.4 (38.3) 100.8 Equity $ 408.5 $ 404.4 $ 400.9 4.1 7.6 Total Liabilities & Equity $ 4,414.7 $ 4,448.9 $ 4,306.3 (34.2) 108.4


 
10 Net Interest Margin 1 1Yield includes the impact of deferred fees and amortization of loan origination costs 2FTE NIM has historically been 1-2 bps higher than NIM reported under GAAP 2.98% 2.63% 2.55%2.55% 2.62% 2.69% 2.79% 2.85% 3.08% 3.16% 1Q23 2Q23 3Q23 4Q23 1Q24 2Q24 3Q24 4Q24 1Q25 2Q25 All NIM 2024 and beyond presented on a fully taxable equivalent basis (FTE2) 2.67% 2.62% 2.69% 2.79% 2.85% 3.08% 3.16% 4.62% 5.01% 5.17% 5.27% 5.30% 5.30% 5.36% 1.43% 2.06% 2.12% 2.12% 2.15% 1.96% 1.96% 2023 1Q24 2Q24 3Q24 4Q24 1Q25 2Q25 NIM Average Loan Yield for the Period Shown Cost of Deposits Strong NIM expansion through 2Q • YTD NIM expansion driven by loan repricing and deposit rate management • Further expansion expected, but moderating absent rate cuts  2H25 NIM expansion expected from loan repricing (e.g., Indirect portfolio)  Additional NIM upside if Fed enacts rate cuts


 
11 2Q 2025 YTD 2025 EPS $0.65 $1.03 FTE Net Interest Margin 3.16% 3.12% Profitability Net Revenue $40.1 million $79.3 million Return on Average Assets (ROA) 1.00% 0.80% Return on Average Equity (ROE) 10.66% 8.51% $3.4 billion of gross loans 87.2% loan-to-deposit ratio Balance Sheet $3.9 billion of deposits 6.99% wholesale funding ratio 1.00% Allowance for Credit Losses (ACL) 0% digital deposits $23.23 Fully Diluted Tangible Book Value per Share Capital 8.72% Tangible Common Equity (TCE) Ratio 2025 Reported Results & Key Metrics YTD impact of 1Q25 Credit Event, Unification efforts ROA (20) bps ROE (213) bps TCE (10) bps TBV ($0.26)


 
Non-Interest Income/Expense


 
13 2Q 2025 Non-Interest Income • Wealth Management assets under management (AUM) increased by ~$36M YTD  Net account activity – new business less closed accounts – increased YTD AUM by ~$22M  Market performance increased YTD AUM by ~$14M • Insurance revenue up YoY due to rising premiums and prior year A&B acquisition  100% retention of acquired A&B book of business through 2Q25 • Interchange fees increased in 2Q25 • Other Income impacted by valuation adjustments to “Other Assets” balance sheet line Dollars in thousands June 30, 2025 March 31, 2025 June 30, 2024 Fees for Other Services to Customers $ 2,787 $ 2,600 $ 2,706 Fiduciary Activities/Wealth Management 2,398 2,535 2,451 Insurance Commissions 1,804 1,826 1,662 Other Operating Income 620 878 1,037 Total Non-Interest Income $ 7,609 $ 7,839 $ 7,856 Three Months Ended


 
14 2Q 2025 Non-Interest Expense • 2Q25 included Unification expenses of ~$1.1 million • Unification expenses were primarily comprised of project management (legal & professional) and information technology costs related to the July 2025 system conversion and operational merger Dollars in thousands June 30, 2025 March 31, 2025 June 30, 2024 Compensation & Benefits $ 14,086 $ 13,555 $ 13,036 Occupancy & Equipment 1,952 2,022 1,774 Data Processing & Technology 5,589 5,087 4,734 Advertising & Contributions 419 376 278 Legal & Professional 972 2,007 926 FDIC Assessment 649 670 698 Fraud Expenses 38 387 (362) All Other Expenses 1,947 1,941 2,234 Total Non-Interest Expense $ 25,652 $ 26,045 $ 23,318 Three Months Ended


 
15 Operating Expenses — Efficiency Trends 68.8% 67.7% 66.5% 63.4% 2023 2024 1Q 2025 2Q 2025  Operating efficiency trends on the right track  Ongoing expense reviews  Non-core items in rear-view mirror or winding down (Unification)  Operating expenses to benefit (cost reduction/avoidance) from post-unification cost savings  Excluding non-core items1, 2024 Efficiency Ratio would be ~65.9%  Excluding unification expenses, Efficiency Ratio would be:  1Q25 ~64.9%  2Q25 ~60.6% 12024 included several non-core items - Unification charges, loss on sale of AFS securities repositioning, acquisition-related expenses and carryover expenses related to 2022 Form 10-K filing delays


 
Loans


 
17 Loan Portfolio Composition Commercial (C&I)1 10.6% Commercial Real Estate (CRE) 17.8% Consumer 32.4% Residential Real Estate (RRE) 39.2% • No single relationship represents more than ~1.75% of total loans as of June 30, 2025 • CRE concentration ratio of ~135% of risk-based capital • CRE loans not in major metropolitan areas • C&I portfolio can be a source of deposit growth Total Loan Portfolio ~ $3.4 billion 1Commercial (C&I) includes owner-occupied real estate loans. RRE and total loans do not include fair value (“FV”) hedge mark of $3.2M in 2Q25.


 
18 $2,624 $2,983 $3,207 $3,392 $3,422 Loan Balances $316 $350 $357 $359 $361 $442 $497 $544 $596 $609 $921 $1,065 $1,112 $1,119 $1,109 $946 $1,071 $1,194 $1,318 $1,342 2021 2022 2023 2024 2Q 2025 RRE Consumer CRE C&I Dollars in millions Loan Growth Across All Portfolios 1Refer to 1Q25 Investor Presentation for more information on 1Q Credit Event. Balances exclude all Paycheck Protection Plan loans. CRE excludes owner-occupied real estate loans. Owner-occupied real estate loans shown as part of the C&I portfolio. RRE and total loans do not include FV hedge mark of $5.8M, $2.2M, and $3.2M in 2023, 2024, and 2025, respectively. • YTD loan growth of ~$29M or 1.7% (annualized) • YTD loan growth of ~$44M, or 2.6%, excluding $15M reduction due to 1Q credit event1 ~8.9% CAGR


 
19 • Loan origination rates exceed portfolio rates • Consumer (Indirect Auto) main driver of future NIM expansion absent rate cuts • C&I and CRE rates are affected by “lumpiness” of origination volume & pay downs • RRE rates trending higher despite increased loan sales from current originations Loan Exit Rate Trends 1Loan exit rate is the point in time rate in effect at the end of the reporting period 1 2Q24 3Q24 4Q24 1Q25 2Q25 Consumer 5.99% 6.19% 6.32% 6.44% 6.55% CRE 5.38% 5.38% 5.31% 5.32% 5.29% C&I 5.27% 5.36% 5.36% 5.37% 5.42% RRE 4.51% 4.61% 4.66% 4.70% 4.77% Total Loans 5.25% 5.35% 5.40% 5.45% 5.51% Consumer CRE C&I RRE June Avg. Origination Rates 6.77% 6.57% 6.57% 6.49%


 
20 Loan Yields $2.67 $2.74 $2.85 $2.93 $2.98 $3.01 $3.07 $3.14 $3.21 $3.26 $3.32 $3.33 $3.39 $3.41 $3.42 3.82% 3.90% 3.85% 4.09% 4.13% 4.32% 4.57% 4.70% 4.86% 5.02% 5.17% 5.27% 5.30% 5.30% 5.36% 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 1Q24 2Q24 3Q24 4Q24 1Q25 2Q25 Loan Balance Average Loan Portfolio Yield for the Periods Shown Dollars in billions Pre 2021 4.60% 2021 3.71% 2022 4.55% 2023 6.55% 2024 7.01% 2025 6.83% Rate by Vintage ~46% of balances are 2023-2025 vintages 1Yield includes the impact of deferred fees and loan origination costs amortization Portfolio exit rate was 5.51% as of June 30, 2025 1


 
21 Consumer Loan Portfolio $921 $977 $1,031 $1,056 $1,065 $1,073 $1,088 $1,108 $1,112 $1,126 $1,139 $1,120 $1,119 $1,119 $1,109 3.87% 3.84% 3.83% 4.10% 4.02% 4.26% 4.61% 4.83% 5.11% 5.36% 5.61% 5.79% 6.08% 6.06% 6.17% 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 1Q24 2Q24 3Q24 4Q24 1Q25 2Q25 Period-End Loan Balance Average Loan Portfolio Yield for the Period Shown Dollars in millions • ~99.6% of the portfolio are collateralized auto loans; only $4 million in unsecured personal loans • Auto loans sourced through a network of ~500 dealers in New York and Vermont with customers extending beyond those states • ~20% of dealers drive the majority of volume • Loans are underwritten/credit scored by Arrow • Nearly 100% of auto loans are fully amortizing, fixed-rate loans • >74% of auto loan balances have customers with FICO scores >700 • Average portfolio FICO score is 741; Average debt to income ratio ~31%; average LTV is 88% • Less than 5% have FICO scores <620 • Annual losses over last 5 years were 9-20 bps • ~26% new, ~74% used vehicles exposure 2 1Yield includes the impact of deferred fees and loan origination costs amortization 2 Based on MSRP or used National Automobile Dealers Association (NADA) retail value at time of origination 1 Portfolio rates at June 30, 2025 - 6.55% Rate excludes the impact of deferred fees/loan origination costs ~$35M of portfolio turns over each month


 
22 Commercial Real Estate Portfolio $442 $441 $455 $468 $497 $507 $519 $529 $543 $555 $561 $562 $596 $606 $609 4.90% 5.08% 5.19% 4.88% 5.07% 5.18% 5.25% 5.18% 5.15% 5.26% 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 1Q24 2Q24 3Q24 4Q24 1Q25 2Q25 Period-End Loan Balance Average Loan Portfolio Yield for the Period Shown Dollars in millions • CRE excludes owner-occupied real estate loans • CRE loans extended to businesses/borrowers primarily located in our regional market area • No CRE exposure to large metropolitan areas – e.g., no NYC exposure • As of June 30, 2025: – ~$190 million, or ~31%, of CRE loans are variable-rate loans or are fixed-rate loans that reprice within 12 months – Non-owner occupied Office exposure accounted for ~7% of CRE and <2% of total loans – Non-owner occupied Retail exposure accounted for ~13% of CRE and ~2% of total loans outstanding – Total Hotels and Motels exposure accounted for ~26% of CRE and <5% of total loans outstanding – The majority of the `and other residential investment properties 1 Yield includes the impact of deferred fees and loan origination costs amortization 1 Portfolio rates at June 30, 2025 - 5.29% Rate excludes the impact of deferred fees/loan origination costs


 
23 C&I Portfolio $316 $334 $346 $350 $350 $344 $352 $354 $359 $358 $360 $365 $359 $353 $361 4.35% 4.57% 4.89% 5.38% 5.53% 5.66% 5.81% 5.88% 5.71% 5.74% 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 1Q24 2Q24 3Q24 4Q24 1Q25 2Q25 Period-End Loan Balance Average Loan Portfolio Yield for the Period Shown Dollars in millions • C&I includes owner-occupied real estate loans • C&I loans extended to businesses/ borrowers primarily located in our regional market area • C&I portfolio a potential source for deposit acquisition • As of June 30, 2025: • ~$68 million, or ~19%, of C&I loans are either variable-rate loans or fixed-rate loans that reprice within 12 months 1Yield includes the impact of deferred fees and loan origination costs amortization 1 2Q25 exit rates at 5.42% vs 1Q25 at 5.37% Rate excludes deferred fees/origination costs, which are yield accretive for this portfolio


 
24 Residential Real Estate Loans $946 $967 $1,012 $1,051 $1,071 $1,081 $1,111 $1,148 $1,194 $1,218 $1,255 $1,287 $1,318 $1,336 $1,342 3.73% 3.71% 3.70% 3.78% 3.80% 4.10% 4.17% 4.25% 4.52% 4.57% 4.67% 4.77% 4.66% 4.71% 4.70% 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 1Q24 2Q24 3Q24 4Q24 1Q25 2Q25 Period-End Loan Balance Average Loan Portfolio Yield for the Period Shown Dollars in millions • RRE loan balances exclude FV hedge mark • One-to-four family RRE secured by first or second mortgages on residences and home equity lines located in our market area • LTV generally does not exceed 80% at time of origination (lower of purchase price or appraised value) • Loans exceeding 80% LTV at origination require private mortgage insurance or other guarantees • ~ $36M, or <3%, of RRE loan portfolio is for construction purposes • ~9% of the portfolio are home equity lines • As of June 30, 2025: • ~$114 million, or ~8%, of RRE loans are either variable-rate loans or fixed-rate loans that reprice within 12 months 1Yield includes the impact of deferred fees and loan origination costs amortization. 1 As of June 30, 2025, the average rate in the Residential Mortgage portfolio was ~4.53% and the Home Equity Line portfolio rate was ~7.06%, resulting in overall portfolio rate of ~4.77% Rates exclude the impact of deferred fees/ origination costs


 
Deposits/Funding Sources


 
26 Deposit Balances – Excl. Brokered CDs 27.0% 27.2% 28.0% 26.4% 27.4% 24.3% 23.3% 22.7% 25.2% 23.6% 48.7% 49.5% 49.3% 48.4% 49.0% 2022 2023 2024 1Q 2025 2Q 2025 Non-Municipal Municipal Business Dollars in billions $3.50 $3.51 $3.56 $3.67 $3.63 1Q25 deposit balances reflect seasonal surge of municipal deposits


 
27 Deposit Balances – Excl. Brokered CDs 23.9% 21.5% 19.8% 19.0% 20.3% 28.5% 22.8% 22.8% 25.2% 24.4% 41.6% 41.8% 42.7% 41.8% 40.9% 6.0% 13.9% 14.7% 14.0% 14.4% 2022 2023 2024 1Q 2025 2Q 2025 Deposit Balances Time Deposits Savings Deposits Interest-Bearing Checking Noninterest-Bearing Dollars in billions $3.50 $3.51 $3.56 $3.67 $3.63 Interest-bearing checking reflects the impact of seasonal municipal deposits and successful efforts to grow the commercial accounts base


 
28 Funding Sources and 2Q 2025 Exit Rates • Continue strong pricing discipline • 6-month CD special repriced to 3.85% APR / 3.89% APY in July • ~$365 million of CDs maturing/repricing over next 6 months – but impact is averaging less than 10bps based on current CD special vs. portfolio rates Dollars in millions Balance Rate Balance Rate Balance Rate Balance Rate Demand (Non-Interest Bearing) $ 301 0.00% $ 425 0.00% $ 10 0.00% $ 736 0.00% Interest Bearing Checking 317 0.09% 279 3.00% 289 0.38% 884 1.10% Savings and Money Market 728 1.34% 248 3.01% 509 3.86% 1,485 2.48% Time Deposits 429 3.46% 44 3.28% 50 2.60% 524 3.36% Core Deposits $ 1,775 1.40% $ 996 1.74% $ 858 2.57% $ 3,629 1.77% Brokered CDs - Net of Swap Effect 300 3.95% Total Deposits $ 1,775 1.40% $ 996 1.74% $ 858 2.57% $ 3,929 1.94% Other Borrowings 14 1.38% Junior Subordinated Obligations - TRUPS 20 3.43% Total Deposits and Borrowings $ 1,775 1.40% $ 996 1.74% $ 858 2.57% $ 3,963 1.94% Consumer Business Municipal Total


 
29 Core Deposit Analysis Balance Exit Rate Balance Exit Rate Balance Exit Rate Demand (Non-Interest Bearing) $736 0.00% $697 0.00% $39 0.00% Interest Bearing Checking $884 1.10% $924 1.02% -$40 0.08% Savings and Money Market $1,485 2.48% $1,532 2.53% -$47 -0.05% Time Deposits $524 3.36% $514 3.44% $10 -0.08% Total $3,629 1.77% $3,668 1.80% -$39 -0.03% 2Q 2025 1Q 2025 Variance • Disciplined pricing continues to favorably impact core deposit (exit) rates • Growth in demand deposit balances


 
Credit Quality


 
31 Credit Quality 0.66% 0.64% 0.66% 0.62% 0.56% 0.19% 1Q24 2Q24 3Q24 4Q24 1Q25 2Q25 Non-Performing Loans (NPL) / Gross Loans Dollars in millions  $15M commercial loan participation removed from loan balances as a result of foreclosure and partial charge-off in 2Q25 (reserved in 1Q25)1  YTD annualized charge-offs were 30bps; 7bps excluding credit event described above  2Q25 net charge-offs were 49bps; 4bps excluding the credit event described above  Allowance for credit losses is 1.00%  Allowance to NPL coverage of 533% $21.4 $21.1 $21.9 $21.0 $19.0 $6.4 1The remaining loan balance has been reclassified to Other Assets after the participating banks assumed control of the collateral properties and appointed a property manager to manage the day- to-day activities while exploring further options. The properties itself are being held in an unconsolidated LLC in which Arrow has an ownership interest equivalent to its rights under the former loan participation. As previously disclosed, the properties are generating positive cash flow and a majority is tenant occupied..


 
32 Delinquent Loan Trends 0.43% 0.45% 0.51% 0.68% 0.57%0.58% 0.62% 0.76% 0.56% 0.61% 0.60% 0.60% 0.53% 0.58% 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 1Q24 2Q24 3Q24 4Q24 1Q25 2Q25 Delinquent Loans to Total Loans – Excl. 1Q25 Credit Event Delinquency trends remain benign


 
33 Allowance for Credit Losses $33,598 ($5,020) $5,020 $293 $300 $34,191 4Q 2024 Net Charge-Offs Net Charge-Offs Loan Growth & Model Calculation Specific Reserve 2Q 2025 YTD 2025 Allowance for Credit Loss Walk Provision for Credit Losses $5.6M  In 2Q25, CECL model was updated for latest loss history and related attributes, resulting in > $2 million reallocation of allowance from residential portfolio to the commercial portfolios


 
Investments


 
35 • During 2Q25 book yield increased 15bps to 3.11% while duration increased from 3.08 to 3.36 years • AFS additions of ~$39.6M in 2Q25 at average yield of ~5.31% Investment Portfolio – AFS and HTM 1 1 Unrealized Gain/(Loss) on HTM for informational purposes only – not reflected in OCI Dollars in thousands June 30, 2025 1.58 1.23 0.67 1.05 3.36 Duration 3.14 1.65 4.01 3.36 2.39 4.95 3.70 1.21 1,935$ 4.48% 3.51 25,000$ (380) Agency CMO Municipal - Local Other Total AFS US Treasuries 7.02% 7.29% 3.06% 0 17 (23,530)$ Market Value 24,620 41,193 24,408 1,929 1,870 24,407 200 6,017 447,678$ 3,220$ 98,179$ 100,114$ Category 62,781$ 6,470 6,272 (198) 3.51% 335,359 310,455 (24,904) 2.57% Unrealized Gain / (Loss)1 Book Yield 2.92% Current Book Value 25,000 Total Investments US Agencies 200 6,000 471,208$ 3,298$ Agency MBS (24,331)$ 2.38% 2.58% 70,027$ Agency MBS Agency CMO Municipal Municipal - Local Total HTM 40,530 70,828$ (78)$ (59) Expected Run-Off by EOY 0 26,464 295 3.93 Wtd Avg Remaining Life 1.72 4.73 3.77 7,350 2,466 11,022$ 2.39 8.98 4.35 1.28 1.70 1.28 0.67 1.08 0 0 51,759$ 773$ 433 542,036$ 517,705$ 2.69% 4.92% 3.44% 3.11% (663) (1) (801)$


 
Capital Actions and Strategy


 
37 Capital & Ownership • Declared 3Q25 Dividend of $0.29 per share; 48th consecutive quarter of dividends • Additional $5.0 million authorized for potential future share repurchases • YTD 2025 Share Repurchase Activity  YTD, ~$8.5M of stock repurchases o ~324.5K shares at an average price of $26.23  2Q25, ~$5.1M of stock repurchases o ~196.5K shares at an average price of $26.06 • Stock Ownership as of June 30, 2025  Approximately 16.5M shares outstanding:  Management – Approximately 0.5%  Directors – Approximately 1%  Employees – Approximately 5% a) Employee Stock Ownership Plan, b) Employee Stock Purchase Plan and c) Equity Incentives  The above percentages do not include approximately 55K in unvested restricted stock awards


 
38 $22.40 $1.03 ($0.56) ($0.10) $0.46 $23.23 4Q 2024 Net Income Dividends AOCI Stock Repurchases 2Q 2025 2025 TBV/Share Walk Fully Diluted Tangible Book Value (TBV)


 
39 Capital Position 9.64% 12.73% 13.37% 14.51% 8.72% 9.61% 12.59% 13.23% 14.48% 8.56% 4.00% 4.50% 6.00% 8.00% 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% Tier 1 Leverage Ratio Common Equity Tier 1 Capital Tier 1 Risk-Based Capital Total Risk-Based Capital Tangible Common Equity Capital Ratios – Arrow Financial Corporation1 Minimum Regulatory Capital Ratios 1Q 2025 2Q 2025 1 Regulatory capital ratios are estimated, subject to finalization as part of the current quarter Call Report


 
40 Capital Position 9.26% 12.93% 12.93% 14.07% 9.24% 12.75% 12.75% 14.00% 4.00% 4.50% 6.00% 8.00% 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% Tier 1 Leverage Ratio Common Equity Tier 1 Capital Tier 1 Risk-Based Capital Total Risk-Based Capital Capital Ratios – Arrow Bank1 Minimum Regulatory Capital Ratios 1Q 2025 2Q 2025 1 Regulatory capital ratios are estimated, subject to finalization as part of the current quarter Call Report


 
Overview and History


 
42 Financial Snapshot 2019 2020 2021 2022 2023 2024 YTD 2025 Total assets $3,184,275 $3,688,636 $4,027,952 $3,969,509 $4,169,868 $4,306,348 $4,414,719 Loans $2,386,120 $2,595,030 $2,667,941 $2,983,207 $3,212,908 $3,394,541 $3,424,754 Loan-to-deposit ratio 91.2% 80.2% 75.1% 85.3% 87.1% 88.7% 87.2% ROA 1.24% 1.17% 1.28% 1.21% 0.74% 0.70% 0.80% Efficiency ratio 57.08% 52.80% 54.16% 54.26% 68.81% 67.68% 64.94% Net non-interest expense/avg. assets 2.22% 2.02% 2.00% 2.01% 2.28% 2.27% 2.39% NIM 3.05% 2.99% 2.97% 3.03% 2.65% 2.72% 3.11% Tier 1 Leverage Ratio 9.98% 9.07% 9.20% 9.80% 9.84% 9.60% 9.64% ROE 13.17% 12.77% 14.09% 13.55% 8.29% 7.72% 8.51% TBV per share $16.48 $18.32 $20.41 $19.37 $21.06 $22.40 $23.23 Net interest income $88,049 $99,202 $110,355 $118,343 $104,832 $111,732 $63,890 Net income $37,475 $40,827 $49,857 $48,799 $30,075 $29,711 $17,115 EPS $2.23 $2.41 $2.92 $2.86 $1.77 $1.77 $1.03 Dollars in thousands, except per share amounts


 
43 Our Profile • Bank holding company • Arrow Bank National Association • Upstate Agency, LLC • Wealth Management Services • $4.4 billion in assets • 550 plus employees • Primary service area population of more than 1.1 million Insurance Offices Bank Branches 938


 
44 Our History 1851 Glens Falls Bank opened for business in a newly constructed building on Ridge Street 1932 Changed name to Glens Falls National Bank and Trust Company 1949 Broke ground at 250 Glen Street — our current headquarters 1981 Glens Falls National Bank went public on NASDAQ as GFAL 1983 Formed Arrow Bank Corporation (now Arrow Financial Corporation) and trading began on NASDAQ as AROW


 
45 Our History 1988 Formed Saratoga National Bank and Trust Company and expanded footprint 1999 Surpassed $1 billion in assets 2004 Bought first insurance agency 2001 Added to the Russell 2000 Index 2021 Topped $4 billion in assets 2018 Consolidated our insurance business into the Upstate Agency brand 2012 Reached $2 billion in assets 2024 Unified banking subsidiaries to form Arrow Bank National Association


 
46 President and Chief Executive Officer Mr. DeMarco joined the Company in 1987 as a commercial lender and since that time has served in positions of increasing responsibility within the organization. In 2012, he was named President and CEO of Saratoga National Bank, now named Arrow Bank. In May 2023, he was named President and CEO of Arrow Financial Corporation and Glens Falls National Bank, now named Arrow Bank. He holds a bachelor’s degree in finance from the University of Texas at Austin. Mr. DeMarco is a graduate of the Adirondack Regional Chamber of Commerce’s Leadership Program and the Stonier Graduate School of Banking. He serves as a Director of the Company and Arrow Bank and sits on the boards of various non-profits dedicated to healthcare and economic development. David S. DeMarco, President and CEO


 
47 Experienced Leadership Team Mr. Ivanov joined the Company in 2023 with more than 30 years of experience in Financial Planning & Analysis, Controllership, SOX, Financial Reporting and Treasury. Mr. Ivanov previously served as CFO for Bankwell Financial Group, helping it almost double in size over six-plus years to $3.3 billion. He has held CFO positions at Darien Rowayton Bank and for Doral Bank’s U.S. Operations. He began his career with Ernst & Young and held accounting/ finance positions at PepsiCo, GE Capital and Bridgewater Associates. Mr. Ivanov holds an MBA and bachelor’s degree in accounting and finance from the University of South Florida. He is also Six Sigma Black Belt certified. Penko Ivanov, Senior Executive Vice President, Chief Financial Officer, Treasurer and Chief Accounting Officer Mr. Wise joined the Company in 2016 as Senior Vice President of Administration for Glens Falls National Bank, now named Arrow Bank. He has since been promoted to Senior Executive Vice President and Chief Risk Officer of the Company. He has more than 30 years of experience building and leading both community banks and bank-owned insurance agencies. Mr. Wise previously served as Vice President and CISO for The Adirondack Trust Company and acted as Executive Vice President, COO for Wise Insurance Brokers, Inc. He has extensive experience in designing, implementing and managing workflows and delivering operational efficiency. He holds a bachelor’s degree from Boston University’s School of Management. Andrew J. Wise, Senior Executive Vice President, Chief Risk Officer Mr. Yrsha joined the Company in 2015. He currently is the Chief Banking Officer and oversees the strategic direction of the Retail Banking unit, which includes retail deposits and lending, business development, consumer payments, business services, municipal banking, as well as small business and retail lending. In addition, Marc oversees the Wealth Management division and Marketing. Prior to joining our Company, Mr. Yrsha spent time in retail leadership, retail and commercial lending at large regional and community banks within the Arrow footprint. Mr. Yrsha is active in the community serving in leadership roles on a variety of boards. He is a graduate of Castleton University in Vermont and the Adirondack Regional Chamber of Commerce’s Leadership Adirondack Program. Marc Yrsha, Senior Executive Vice President, Chief Banking Officer


 
48 Experienced Leadership Team Ms. Pancoe joined the Company in 2018 as Director of Human Resources. In her current role as Chief Human Resources Officer, she has executive oversight of the Company’s human resource strategies, which includes organizational design and succession planning, talent acquisition and retention, performance management, professional development and compensation and benefits. Prior to joining the Company, Ms. Pancoe held various human resource management roles within the power generation and engineering services industry. Ms. Pancoe holds a bachelor’s degree in psychology from Clark University in Worcester, MA, and an MBA from the University at Albany. In addition, she maintains a certified professional human resources designation. Brooke Pancoe, Executive Vice President, Chief Human Resources Officer Mr. Jacobs joined the Company in 2003 as Information Systems Manager. He was later promoted to Senior Vice President and then Executive Vice President. As Chief Information Officer, Mr. Jacobs guides the Company’s strategic technology plans. He has more than 30 years of experience in the community banking industry, having previously served as Operations Manager at Cohoes Savings Bank and Item Processing Manager at Hudson River Bank and Trust. Mr. Jacobs earned a bachelor’s degree in finance from Siena College and an associate degree in business administration from Hudson Valley Community College. Michael Jacobs, Executive Vice President, Chief Information Officer


 
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